Customer service assistant jobs in Amherst, NY - 562 jobs
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Wraparound Care Coordinator
Child and Family Services 4.5
Customer service assistant job in Buffalo, NY
The Wraparound Care Coordinator provides home-based services to assist youth and families within the Erie County System of Care and who are receiving services through Erie County Department of Social Services. Care Coordination is provided through strength-based, individualized service planning. Linkages, coordination, and monitoring of services to improve and promote family stability are the focus of services.
Major Responsibilities/Activities:
Provides home based services to families in Erie County utilizing the MiiWrap Care Coordination model
Utilizes a strengths-based family driven approach to services
Partners with children, parents, guardians, Erie County Department of Social Services and service providers to create a comprehensive Plan of Care and identify any additional services the family may benefit from
Conducts assessments throughout duration of the case
Provides education, care coordination, and community linkages as appropriate
Conducts face to face contacts with families
Conducts Child and Family Team meetings each month
Participates in trainings required by stakeholders and agency
Maintains timely and accurate documentation in two systems
Other duties as deemed appropriate
Competencies:
Solid writing and verbal communication
Strong engagement skills and ability to engage with diverse populations
Flexibility related to scheduling
Familiarity with computer applications (i.e. Word, Excel, Outlook)
Familiarity with Fidelity EHR and Connections are a plus
Bi-lingual ability is a plus
Motivational Interviewing skills are a plus
Minimum Requirements:
Bachelor's Degree or Master's Degree in a human services related field plus 1 year experience in a professional or internship human services setting. *Experience must be providing direct care services or linkage services to at risk youth/children and families.
Valid NYS Driver's License and adequate auto insurance
Ability to work effectively with clients, families, staff and community contacts from a variety of cultural and ethnic backgrounds.
Hours: Flexible schedule based on clients' needs.
Competitive pay rate of $21.512 per hour based on a 37.5 hour work week
CFS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment.
Paid Time Off (PTO)
-20 PTO Days (25 Days After Five Years of Employment)
-14 Paid Holidays (includes 2 flex holidays)
- Bereavement: Four Paid Days
- Paid Jury Duty
Employer Paid Life Insurance
Medical, Two Plan Options
Dental, Two Plan Options
Vision Insurance
Wellness Program and Incentives
Health Savings Account (HSA) and Quarterly Employer-Contributions
Healthcare Flexible Spending Account (FSA)
Dependent Care FSA Retirement
Employee Referral Bonus
Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
403(b) Right Away and Employer-Contributions After Two Years
Child & Family Services is an Equal Opportunity Employer: Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.
$21.5 hourly 60d+ ago
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Customs Analyst
Ivoclar Vivadent 4.4
Customer service assistant job in Amherst, NY
The salary range for this position starts at $52,000- $63,000 annually, depending on experience, qualifications and location. Final compensation will be determined during the interview process Ivoclar has been a leader in dentistry for over a century. Today, we are one of the world's leading dental companies. Our integrated solutions are helping to improve the state of oral health throughout the world. We share one mission: Making People Smile!
Are you passionate about global logistics, trade compliance, and customs operations? Join our team at Ivoclar as a Customs Analyst for North America. You'll ensure a smooth import/export processes, maintain compliance with international trade regulations, and coordinate inbound shipments within US Custom Brokers, Freight Forwarders and Carriers including routes and delivery schedules.
Essential Functions:
* Coordinate inbound shipment with U.S. Customs Brokers, Freight Forwarders, and Carriers including routes and delivery schedules.
* Review import documents and freight invoices for accuracy. Allocate costs for management approval.
* Track inbound deliveries and provide tracking information to internal customers and managers
* Maintain strong relationships with import agents. Collaborate to resolve shipping delays.
* Continuously analyze delivery costs and recommend best method(s) of transportation
* Assign country of origin and appropriate U.S. harmonized tariff classification numbers to purchased products in ERP system.
* Maintain import documentation and ensure compliance to regulations and procedures
* Develop and provide regular reports to management on logistic activities
* Audit broker entries including filing entry amendments and performing free trade assessments.
Your Qualifications:
* Minimum 3-5+ years of experience in customs, global logistics, or supply chain preferred
* Bachelor's degree in Business, Logistics, Supply Chain or related field recommended
* Knowledge of import requirements for the U.S. and Canada
* Experience in auditing entries and tariff classification strongly preferred
* Certified Customs Specialist (CCS) or Licensed Customs Broker (LCB) strongly desired.
* Organized with strong follow up, sense of urgency, and communication skills
* Highly motivated individual that is able to work independently, with a passion for problem solving and continuous improvement
* PC proficiency with intermediate knowledge of Microsoft Office
Let's achieve our goal together.
If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our 3500 employees that are the key to our success. Let's achieve our goal together: Making people smile.
Ivoclar is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process.
Candidates must be legally authorized to work in the United States on a permanent basis. This position is not eligible for employer-based visa sponsorship now or in the future.
$52k-63k yearly Auto-Apply 22d ago
Customer Experience Lead-Fashion Outlets at Niagara F
Victoria's Secret 4.1
Customer service assistant job in Niagara Falls, NY
A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top-line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $15.50
Maximum Salary: $19.50
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Demonstrates excellent merchandising skills.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 1 year of retail experience preferred.
* Experience directing other individuals in the performance of their job duties preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
US - Tax - BTS - FSO CTORS Information Reporting and Withholding EDGE Senior Analyst
EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management and Insurance. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing, and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!
Our Financial Services EY EDGE practice is made up of a team of professionals providing dedicated tax technical services to both US and global clients. EDGE stands for Exceptional Delivery and Growth Engine because this team operates in a technical environment with deep process and service delivery experience that distinguishes EY in the marketplace.
The opportunity
When you join EY EDGE, you'll be at the heart of EY's critical mission to build a better working world by applying your knowledge, skills, and experience in assisting clients in meeting their business objectives. You will learn, grow, and contribute - building new relationships and discovering the satisfaction that comes with producing high-quality, valued work and advice.
Your key responsibilities
Work independently, recognize and identify problem areas and items that need to be addressed or escalated to ensure tax returns, tax research, tax accounting and tax projects are timely, efficiently, and accurately completed. Tax Projects including but not limited to implementation of new tax laws, moderately complex analysis of tax methods of accounting as well as tax processes or calculations for compliance purposes. Responsible for identifying moderately complex tax related issues and providing recommended solutions via research and/or position development, and documentation. Lead the preparation and review of moderately complex tax/accounting regulatory and tax compliance with limited supervision. Perform and document research and analysis on related accounting and tax issues. Guide team members and be a role model on moderately complex tax projects. Keep knowledge up to date of new tax and accounting developments as well as of EY standard technologies and processes related to job function.
Responsibilities include
Prepare or detail review complex financial closings, tax compliance filings and other tax related processes or tasks
Compile and/or evaluate moderately complex data, computations, documentation and various tax and accounting technologies
Responsible for Service Quality across identified aspects of delivery. Understand opportunity risk in relation to our Scope of Services
Develop, document, and gain cross functional alignment on processes to support processes and internal teams
Demonstrate deep technical excellence in specific offerings and broaden technical skills across capabilities.
Maintain internal network by providing technical assistance to others within EY in area of expertise
Provide effective oversight, feedback, and coaching to junior team members
Mentor/coach team members to develop technical and leadership capabilities
Skills and attributes for success
Possesses and applies a comprehensive knowledge of accounting and finance principles, practices, and procedures to complete moderately complex assignments
Proficient using Microsoft products such as Excel, Word, and Power Point
Experience with financial and tax applications, such as Gosystems, Onesource TP, Corp Tax, as required by area of specialism
Strong attention to detail
Good communication skills (both written & verbal)
Proven conceptual and analytical ability
To qualify for the role you must have
Bachelor's degree in Accounting, Finance, Business Administration, Tax, Law, or Economics
4 - 6 years of increasingly diverse or moderately complex experience in related field
Ability to prioritize, handle and track multiple assignments
Strong analytical and problem-solving skills
Ability to work independently
Some supervision skills will be required
Strong oral and written communication as well as presentation skills
Experience with financial and tax applications such as GoSystems, CorpTax, Onesource, as required by area of specialism
Proficient using Microsoft products such as Excel, Word, and Power Point
Proficiency in tax accounting systems
Willingness to travel as needed, and working in a balanced hybrid environment
Ideally, you'll also have
CPA, EA, licensed attorney, Project Management Professional, or Six Sigma Black Belt, but not required
What we look for
We're interested in tax professionals with a genuine interest in providing outstanding services to some of the world's most influential people. Working with people from all backgrounds, from executives and entrepreneurs to investors and families, you'll use your experience and status as a trusted advisor to maintain and further our reputation for excellence.
What we offer you
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $75,200 to $124,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $90,200 to $141,000. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Are you ready to shape your future with confidence? Apply today.
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at **************************.
$90.2k-141k yearly 54d ago
Residential Customer Service Supervisor
NOCO Energy Corp 4.1
Customer service assistant job in Tonawanda, NY
Residential CustomerService Supervisor Compensation: $50,000-60,000 annual Celebrating over 90 years in business, NOCO is proudly positioned at the forefront of energy innovation. If you feel you have the drive, dedication and passion required to be part of the NOCO family, we encourage you to apply today.
What We Are Looking For
* The Residential CustomerService Supervisor is a critical part of our mission to deliver the ultimate customer experience, including timely, accurate and professional customerservice to all residential customers. This employee oversees the daily operations of the residential call center, monitors call metrics, reviews calls for quality, manages escalated concerns, and supports outbound call campaigns. The Supervisor leads, coaches, and develops Customer Experience Representatives in a fast-paced environment focused on accountability, service excellence, and continuous improvement.
What You Will Do
* Oversee daily operations of the residential call center to ensure service standards are consistently met.
* Monitor call volume, service levels, response times, abandonment rates, and other key call center performance metrics.
* Review recorded and live calls to evaluate quality, professionalism, and adherence to company policies.
* Provide coaching and constructive feedback to team members based on performance metrics and call evaluations.
* Train, onboard, and mentor new hires to ensure successful integration and performance.
* Conduct ongoing training to enhance product knowledge, customerservice skills, and workflow efficiency.
* Handle complex or escalated customer concerns and ensure timely and effective resolution.
* Curate and support outbound call campaigns when requested, including tracking and reporting results.
* Collaborate with internal departments to resolve customer issues and improve operational processes.
* Maintain accurate records of team performance, coaching sessions, and operational metrics.
* Ensure compliance with company policies, procedures, and service expectations.
* Foster a positive, engaged, and high-energy team environment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company.
NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Who You Are/What You Need
* High school diploma or equivalent required
* 3-5 years of customerservice or call center experience required
* 1-2 years of supervisory or leadership experience preferred
* Strong understanding of call center metrics and performance management
* Excellent communication skills including active listening
* Proficient computer skills with the ability to learn new software
* Good time management skills to prioritize and plan work activities
* Positive and engaged attitude
* Reacts well under pressure and treats others with respect
* Works efficiently and effectively, both independently and as a team
* Prolonged periods sitting at a desk and working on a computer
What We Offer
* Generous medical insurance offerings (*some plans fully funded by NOCO)
* Dental and vision plans
* Company-paid life insurance
* Company-paid short-term disability
* 401(k) with company match
* Health savings accounts
* Vacation and NOCO Time
* Employee and family assistance program
* Company-paid training
* Years of service incentives
* Employee discounts
$50k-60k yearly 6d ago
Customs Analyst
Ivoclar North America
Customer service assistant job in Amherst, NY
The salary range for this position starts at $52,000- $63,000 annually, depending on experience, qualifications and location. Final compensation will be determined during the interview process
Ivoclar has been a leader in dentistry for over a century. Today, we are one of the world's leading dental companies. Our integrated solutions are helping to improve the state of oral health throughout the world. We share one mission: Making People Smile!
Are you passionate about global logistics, trade compliance, and customs operations? Join our team at Ivoclar as a Customs Analyst for North America. You'll ensure a smooth import/export processes, maintain compliance with international trade regulations, and coordinate inbound shipments within US Custom Brokers, Freight Forwarders and Carriers including routes and delivery schedules.
Essential Functions:
Coordinate inbound shipment with U.S. Customs Brokers, Freight Forwarders, and Carriers including routes and delivery schedules.
Review import documents and freight invoices for accuracy. Allocate costs for management approval.
Track inbound deliveries and provide tracking information to internal customers and managers
Maintain strong relationships with import agents. Collaborate to resolve shipping delays.
Continuously analyze delivery costs and recommend best method(s) of transportation
Assign country of origin and appropriate U.S. harmonized tariff classification numbers to purchased products in ERP system.
Maintain import documentation and ensure compliance to regulations and procedures
Develop and provide regular reports to management on logistic activities
Audit broker entries including filing entry amendments and performing free trade assessments.
Your Qualifications:
Minimum 3-5+ years of experience in customs, global logistics, or supply chain preferred
Bachelor's degree in Business, Logistics, Supply Chain or related field recommended
Knowledge of import requirements for the U.S. and Canada
Experience in auditing entries and tariff classification strongly preferred
Certified Customs Specialist (CCS) or Licensed Customs Broker (LCB) strongly desired.
Organized with strong follow up, sense of urgency, and communication skills
Highly motivated individual that is able to work independently, with a passion for problem solving and continuous improvement
PC proficiency with intermediate knowledge of Microsoft Office
Let's achieve our goal together.
If you are looking for a job where you can contribute actively, develop personally and professionally and make a lasting difference then this is the right place for you. As an international family business with a long-term perspective, we know that it is our 3500 employees that are the key to our success. Let's achieve our goal together: Making people smile.
Ivoclar is committed to Equal Employment Opportunity and Affirmative Action and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, sexual orientation, gender identity or any other protected characteristic. Ivoclar will not discriminate against persons because of their disability and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. We will also make reasonable accommodations during the interview and selection process.
Candidates must be legally authorized to work in the United States on a permanent basis. This position is not eligible for employer-based visa sponsorship now or in the future.
$52k-63k yearly 23d ago
RV Customer Service Advisor
Wilkins RV 3.6
Customer service assistant job in Churchville, NY
Company: Wilkins Recreational Vehicles Job Title: Service Advisor
We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything.
Salary Range:
$50,000.00 - $80,000.00 (commensurate with experience).
Eligible for bonus program.
Benefits:
Medical, Dental, and Vision Insurance with multiple options.
401K and Employer Matching Program
PTO/Sick Time
Voluntary Benefit Program
Employee Referral Program
Employee Discount
RV Borrowing Program
Job Description:
Oversees the entire customerservice experience from the point of setting the appointment to finalizing of the customer bill.
Greets, establishes, and maintains a positive rapport with customers,
Assistscustomers in determining needs; promotes our products, accordingly,
Estimates cost of repair and prepares itemized service order,
Initiates service orders, secures customer's signature, and closes when completed,
Develops a keen understanding of all of our products and services,
Understands effective service sales processes and actively seeks sales opportunities,
Maintains good communication with customer and follows up after work is completed to ensure satisfaction,
Understands customer's needs, committed to exceed customer expectations every day,
Complies with all company policies and procedures.
Job Requirements:
A minimum of 2 years' experience in a customerservice role is preferred but not required,
Motivated individual who enjoys working in a fast-paced environment,
Professional appearance,
Strong communication skills,
Positive attitude,
Strong work ethic,
Professional conduct.
We are the #1 RV Dealer in New York State!
Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.
$50k-80k yearly Auto-Apply 60d+ ago
Know Your Customer
Global Channel Management
Customer service assistant job in Buffalo, NY
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
New Account Representative with Anti money laundering experience
(AML) and prior work experience in financial sector. At least 3 years
experience opening new accounts.
New Account Representative requires:
Know your customer (KYC)
Read/Write Spanish
Knowledge of Excel, Word and Access
New account opening (Individual/Joint, Corporations,Offshore, LLC, Partnership, Estate, etc...)
Account documentation review experience-(Tax forms W-8,W-9 Corporate
Resolutions, Articles of Incorporation, Articles of Association,
By-Laws, Financial Statements, Certificate of Incorporation or
Commercial Registry
AML documentation
New Account Representative duties:
Conduct Due diligence and Know Your Customer (KYC) research for
clients, as part of the business-wide Anti-Money Laundering (AML)
Compliance remediation process.
• Analysis of accounts and client information according to prescribed internal control policies and procedures
.• Identification and production of information required to satisfy the Bank's KYC due diligence policies and processes.
• Execute and review negative media alerts from client screening and escalate where necessary
.• Package client due diligence research and documentation for review by Relationship Managers.
• Meet production target volumes and dates as advised
Additional Information
$25/HR
6 months
$25 hourly 1d ago
Customer Service Teammate
Go Car Wash
Customer service assistant job in Amherst, NY
Text "GoCarWash" to 25000 to schedule an interview!!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a CustomerService Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assistingcustomers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation
Teammates in this role typically earn a base pay of $16.00 - $17.50 per hour. Also, Teammates average an additional $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
$16-17.5 hourly 60d+ ago
Technical Customer Service Coordinator - 2nd Shift
Viridi
Customer service assistant job in Buffalo, NY
We are seeking a detail-oriented and customer-focused Service Coordinator to join our team, working 2nd Shift (11:30 AM - 8:00 PM). This role is responsible for maintaining accurate records, managing communication, and ensuring exceptional customerservice. The Service Coordinator will work directly with customers while collaborating with the Service Manager, Service Engineers, Technicians, and other departments to deliver efficient and professional support.
Responsibilities
Handle incoming phone calls, emails, and online chats with professionalism and tact.
Communicate with customers regarding service needs, including remote troubleshooting, parts orders, and service call requests.
Develop a strong understanding of machine layouts to effectively support fleet troubleshooting remotely.
Process and manage Parts Orders, Repair Orders, Tickets, documentation, and customer projects.
Oversee Customer Returns (RMA requests), ensuring all documentation is accurate and completed during and after repairs.
Maintain ownership of machine traveler processes: assigning travelers to all assets, keeping records current, and filing them appropriately.
Ensure Service Repair Orders are completed accurately and in a timely manner.
Assign and verify appropriate charges for parts, labor, and shipping, ensuring detailed service notes are included.
Work proficiently in Odoo for service-related activities and record keeping.
Provide guidance, training, and leadership to Service Technicians when needed.
Prepare and deliver weekly, monthly, and quarterly reports on service and repair activity.
Participate in a rotating on-call schedule to answer customer calls and provide troubleshooting support after hours.
Requirements
Available to work 2nd Shift: 11:30 AM - 8:00 PM
High school diploma or equivalent (required).
Minimum 1 year of experience in customerservice, sales support, or a related role.
Experience troubleshooting electrical and mechanical machinery (preferred).
Strong multitasking ability with the capacity to support multiple customers simultaneously.
Excellent verbal and written communication skills.
Proficient computer skills, including MS Office (Outlook, PowerPoint, Excel, Word).
Strong documentation and process-writing skills, with the ability to create training materials.
Service-oriented mindset with the ability to resolve customer issues professionally.
Self-directed, adaptable, and able to work independently or collaboratively across departments.
Positive attitude and a “Customer First” approach.
Salary:
$45-52K, depending on experience and qualifications
Job Descriptions may be changed at any time to support business changes. Viridi Parente is an Equal Opportunity / Affirmative Action employer
committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion,
sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal,
state, or local laws.
$45k-52k yearly 8d ago
Reservationist
Inns of Aurora
Customer service assistant job in Aurora, NY
$18-25 hourly depending on experience
does have the option to be a hybrid position but does require in person training*
INNS OF AURORA, LLC CORE VALUES:
While our employees' skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:
• Courage
• Initiative
• Dependability
• Flexibility
• Integrity
• Judgment
• Respect for others
Position Purpose:
Under the direction of the Reservation Manager, the Reservationist will provide a seamless guest experience by securing accommodation, dining, Spa, and resort experience reservations with a professional and approachable demeanor.
**Weekend and Evening Availability is Required**
Responsibilities/Duties/Functions/Tasks:
Secure all resort reservations (accommodations, experiences, and dining) via phone and electronic booking channels.
using available resources to accommodate guest requests within parameters
Communicate with guests primarily via phone and e-mail, occasionally in person.
Act as a brand ambassador to curate "the perfect stay" for each and every guest
Provide back-up support for guest services staff members, as needed.
Ability to manage multiple systems simultaneously, leverage technology to increase efficiency and drive productivity
Strategically up-sell guests to maximize revenue
Provide tours to guests, if requested
Provide support for Sales Department
Maintain an approachable, knowledgeable, and accommodating attitude
Answer general inquiries and direct phone calls to their appropriate departments
Handle guest complaints with empathy and work to bring resolution to issues with little direct support from supervisor
Maintain knowledge of current area events, activities, and hours of operation
Maintain knowledge of guest policies, room rates, and availability
Other duties, as assigned
Requirements
High school degree
Comfortable working in a highly technical, multi-system driven environment
Knowledge of high-touch operations and service requirements
Ability to work independently and exercise excellent judgement
Excellent written and verbal communication skills
Proficiency in Microsoft Office programs and strong computer literacy
Ability to multi-task effectively under fast-paced working conditions
Must demonstrate a professional demeanor and possess highly developed interpersonal skills
Flexibility with hourly schedules, including weekend, holiday and evening availability
PREFERENCES
Prior experience in hotel operations/ reservations
Experience working with Stay n' Touch PMS and Synxis CRS
Specialized historical knowledge of Cayuga County
Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inn
Familiarity with IOA properties
Benefits
We are proud to offer outstanding benefits to all of our employees.
Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.
Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.
We are proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.
$18-25 hourly Auto-Apply 60d+ ago
Access Services Specialist (Student)
Case Western Reserve University 4.0
Customer service assistant job in Centerville, NY
Timeline: We are seeking students who can commit to working 2-3 semesters in a row. Students will need to get trained and can work part-time Fall 2025, and Spring 2026 Summer 2026 semesters. OBJECTIVE Working under general direction, perform a diverse set of duties of an administrative nature requiring a high degree of precision, accuracy and confidentiality for the schools and department of Access Services at CWRU. These functions include processing parking assignments, ID cards and key requests for faculty, staff and students utilizing multiple databases to include Lenel, HARLD, a POS system, and the T2 system. Relying on parking sales and utilization reports, as well as University policy and procedure, the access services specialist will ensure a timely response and resolution to daily student parking requests and issues while providing outstanding customer satisfaction. The ability to learn new software and complex processes quickly and easily is required.
ESSENTIAL FUNCTIONS
* Communicate with dignity and respect - On a daily basis, the access services specialist will be expected to independently interact with students about issues related to parking, student IDs and badges, and access to a variety of locations across the university. These student-driven inquiries can occur via phone calls, emails, and in-person and are an opportunity for the access services specialist to utilize critical thinking skills to problem solve and troubleshoot towards a positive outcome while demonstrating the ability to balance between policy and/or practice and exceptions and determine when to escalate matters. (20%)
* Maintain Contractual Agreements - Access Services is a distribution point for the sale of RTA stickers to students. Access Service Specialists will need to be well-versed in the RTA program eligibility and requirement language and comfortable communicating to students when they may or may not meet eligibility requirements. (20%)
* Verification of Data Captures - Access Services is responsible for obtaining and maintaining images and data uploads into the university database before a university identification card (ID) can be issued. The Access Services Specialist must be able to review and verify documentation and enter accurate data into the ID system at the time a university identification card (ID) is being issued in accordance with university policy. (20%)
* Issue Parking Permits - The Specialist is responsible for understanding the various types of parking permits available to university customers, for ensuring these permits are available for in-person and online sales, for completing sales via cash or credit card transactions, and for escalating issues reported to Access or Parking Services by permit holders in a timely and appropriate manner. Additionally, all data related to permit transactions must be accurately and timely entered into the point-of-sale terminal (POS) and the parking management program in accordance with university parking policy. (20%)
* Reconciliation of Daily Accounts - The Specialist is responsible for performing a detailed account review that reconciles daily receipts against each transaction logged in our POS and parking management system. (5%)
* Troubleshoot and Escalate - The specialist follows policy and procedures to resolve common issues students experience with their ID's and parking permits. The specialist also understands when matters should be escalated to supervision and communicates regularly with their team to ensure matters marked for escalation are followed-up on and marked completed. (5%)
* Work Collaboratively - The specialist reviews policies and procedures and training resources regularly for efficiency. They demonstrate consistency while seeking out opportunities for improvement; ensuring future issues or problems for students are met proactively. Other projects as assigned to assist the department. (10%)
NONESSENTIAL FUNCTIONS
* Immediately advise supervisor of any issue that prevents a student from accessing parking, housing, or other university-related benefits.
* Provide excellent customerservice skills while answering phones and directing students in-person at the Tinkham Veale University Center (aka the Tink).
* Perform other projects and duties as assigned.
CONTACTS
Department: Continuous contact with the Assistant Director of the Student Access Services Center and the Team Lead of Access Services to keep apprised of all urgent requests and situations or to request assistance in resolving issues and concerns.
Students: Daily, face-to-face contact with student customers for parking, IDs, keys, CaseOneCard transactions and access.
SUPERVISORY RESPONSIBILITY
No supervisory responsibility.
QUALIFICATIONS
* Ideally, the candidate will have 2 to 5 years of customerservice experience. If no experience, the candidate will be able to demonstrate the ability to communicate to customers effectively and politely, and a genuine desire to work in a customerservice role helping students.
REQUIRED SKILLS
* Self-starter with the ability to work independently and function with minimal supervision.
* Displays initiative, enthusiasm, and a strong sense of responsibility.
* Ability to meet consistent attendance and take ownership of assigned projects.
* Ability to pay particular attention to detail, particularly in accounting functions and a good understanding of computers with experience in Microsoft Word, Excel, email, browsers, and Internet searches. Knowledge of basic terminology related to computer hardware and software.
* Excellent communication skills. Especially on the phone and in-person; talking to others to convey information effectively.
* Must have the ability to work with a complex set of standards, procedures, and terminology, applying significant attention to detail, accuracy, and verification. Ability to learn new skills and systems.
* Always aware of tone and careful choice of words, while at the same time ensuring that the intended message is clear, polite, and readily understood.
* Consistently models high standards of honesty, integrity, trust, openness, and respect for the individual. Must have the ability to use discretion and good judgment on sensitive and important matters.
WORKING CONDITIONS
General office environment; walk up customerservice counter.
Please submit a resume and cover letter.
Estimated start date: Mid October 2025.
Pay Range: 17.60 (UG) -(20.13) Grad
$53k-67k yearly est. 2d ago
Customer Service Teammate
Go Car Wash Management Corp
Customer service assistant job in Niagara Falls, NY
Job Description
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a CustomerService Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assistingcustomers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation:
Teammates in this role typically earn a base pay of $16.00 - $17.50 per hour. Also, Teammates average an additional $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
$16-17.5 hourly 18d ago
Customer Solutions Representative
Skyworks 3.8
Customer service assistant job in Buffalo, NY
As a Customer Solutions Representative, your job is to help the sales group and sales team by managing customer activities and programs. The goal is to make customers happy and grow their accounts.
What You Need to Do:
-Help the sales team by processing quotes requests, checking incoming orders for accuracy (e.g., pricing, meeting minimum order requirements, shipping instructions, terms and conditions, etc.), entering orders, acknowledging them, telling customers about changes to their orders, and working with other parts of the business to get orders processed quickly and keep track of them.
-Help follow up on sales leads with both new and old customers.
-Take calls and emails from customers and answer them.
-As needed, troubleshoot, study, solve, and bring problems to the attention of the sales team.
-Look into what customers are saying and help the sales team figure it out.
-Find ways to improve sales methods and accuracy and make those changes.
Required Skills;
Simple:
A high school diploma
2 or more years of work with Microsoft Office
2 or more years of work in customerservice
English read, write, and speak well
Associate's degree in a business or technical field is preferred.
Being used to working in a manufacturing setting
It's best if you have some general knowledge of ISO Compliance, ITAR, etc.
2 or more years of work with a CRM program like Salesforce
Associate's degree in a business or technical field is preferred.
2 or more years of work with a CRM program like Salesforce
Being used to working in a manufacturing setting
It's best if you have some general knowledge of ISO Compliance, ITAR, etc.
Equal Employment Opportunity is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
$29k-38k yearly est. 60d+ ago
All Position - Sales, Customer Retentions, Delivery Specialists
Arona Home Essentials 3.8
Customer service assistant job in Dunkirk, NY
Give us a Year - We will give you a Career!
At Arona Home Essentials we make it easy to own your success! With a variety of positions and opportunities- we help you make your career what YOU want it to be. Do you like Sales? Do you like CustomerService? Do you like staying busy and on-the-go as a Delivery Driver? Or do you enjoy helping others and being part of a team? If any of these are a “Yes!”, then we may have the perfect role for you!
Why work for Arona Home Essentials? We create opportunities for you! We make it a point to promote within creating endless growth potential for you! You can work your way to the future you want, we will help you own it!
Arona has a long legacy as the leader in the rent to own industry. Arona is built on a foundation of excellence, customer focus, quality products and services and amazing team members! We are currently operating fifty-five stores in Iowa, Nebraska, Illinois, Michigan, Florida, Colorado, Indiana, Kentucky, Missouri, New York, Pennsylvania, and Puerto Rico.
Included is a comprehensive benefits package that includes:
· How would you like to have Sundays off? Yes, every Sunday we are closed!
· Paid time off including vacation, personal days, and holidays
· Medical, Dental, Vision, Short Term Disability
· Company paid Long-Term Disability and Life Insurance
· Employee Assistance Plan
· 401k Plan with a company match
· Bonus & commission opportunities paid monthly!
· Ongoing training and development
· A family friendly work environment
· Rewards for service
Below is a list of our current positions along with a brief explanation of each job. If one, or several of these jobs interest you, we would love to hear from you!
General Manager - Direct management of an Arona Home Essentials store with profit and loss responsibility. Asset management, customer growth and maintenance, revenue production, personnel development and inventory control are key result areas of this position. The Big 5 is done daily!
Customer Retention Manager/Assistant Manager - Manages the Customer Accounts Department, which is responsible for the renewal payment process. Responsible for achieving company standards on non-renewal closing percentages.
Market and Growth Manager - Manage the sales and marketing function in an Arona Home Essentials store. Major emphasis on telephone and floor sales, direct marketing, new customer growth, local social media reach, customerservice program and store merchandising.
Market and Growth Associate - Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in the upkeep of the showroom floor as per the first up system.
Customer Retention Associate - Assisting the Customer Accounts Department in lease agreement renewal.
Delivery Specialist - This position is responsible for merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstrating. Reviewing a lease agreement is also occasionally required.
Education and Experience
· Must have a high school diploma or equivalent or at least 1 year of working experience
Required Skills and Competencies
· Must have a valid state driver's license and safe driving record
· Must be 18 years of age or older
· Bi-lingual is a PLUS!
Physical Requirements
· Positions routinely require lifting, loading, and “dollying” merchandise over fifty pounds
You must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver's License and comply with the Arona Driver Qualification Policy. You must pass a drug screening and criminal background investigation.
EEOC Statement
Arona Home Essentials s is an Equal Opportunity Employer
$33k-38k yearly est. 60d+ ago
Reservation Agent | Buffalo Marriott HARBORCENTER
Shaner Hotels 3.9
Customer service assistant job in Buffalo, NY
Handle guest complaints ensuring guest satisfaction.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Maintain complete knowledge at all times of:
o All hotel features/services, hours of operation.
o All room types, numbers, layout, decor, appointments and location.
o All room rates, special packages and promotions.
o Daily house count and expected arrivals/departures.
o Room availability status for any given day.
o Scheduled daily group activities.
o Yield management strategies that are in place.
o Hotel and departmental policies and procedures.
Process all reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through corporate reservations center or travel agencies.
Sell the best rated room to meet the guest's needs; maximize rate for all reservations.
Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
Set up proper billing accounts (i.e., room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits according to Accounting policies and with proper authorizations.
Verify all reservation information with caller to ensure accuracy.
Set up group room blocks in the system. Book group reservations and input rooming lists against the room block.
Monitor group cut-off dates and review with Sales or group contact. Return all unused rooms to general room inventory after group's cut-off date.
Review group resumes and convey all pertinent information in the system to appropriate personnel 48 hours prior to group's arrival.
Assist in Front Office areas as assigned
Responsibilities: Provide superior guest services to include providing prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations, deadlines and information; process all payments according to established hotel requirements. Coordinate all aspects of group room block entry into the reservations system. Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications:
High school graduate or equivalent.
Minimum one year customerservice experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.
Job Type: Full-time
Pay: $17 per hour
Work Location: In person,
Benefits:
Health insurance
Paid time off
8 Paid holidays
Marriott Hotel Discounts
2 Complimentary night hotel stays per year at any Shaner Hotel property
1 Complimentary meal per shift worked
Located on bus and metro routes.
$17 hourly Auto-Apply 17d ago
Customer Service Coordinator $18 hourly
Raymour & Flanigan Furniture 4.6
Customer service assistant job in Buffalo, NY
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!
Expectations:
* Schedule & confirm customer repair service calls.
* Coordinate & communicate with repair technician.
* Work independently to resolve customerservice issues.
* Adhere to proper Warranty and protection guidelines.
* Serve as liaison between customers and the repair technician.
* Complete reports and other tasks/assignments as required.
* You must have excellent listening skills and the ability to work independently and with a team.
* Perform additional functions that may be assigned at the discretion of management.
Qualifications:
* Excellent phone etiquette
* Interpersonal skills
* Strong computer skills
* Excellent time Management
* Ability to work independently
* Ability to multi-task
* Customerservice skills
* Experience in a fast-paced environment
* Prior call center experience and prior dispatcher experience is preferable.
* High School Diploma or equivalent
* Able to work day, night and weekend hours
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
$27k-36k yearly est. 22d ago
Know Your Customer
Global Channel Management
Customer service assistant job in Buffalo, NY
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
New Account Representative with Anti money laundering experience
(AML) and prior work experience in financial sector. At least 3 years
experience opening new accounts.
New Account Representative requires:
Know your customer (KYC)
Read/Write Spanish
Knowledge of Excel, Word and Access
New account opening (Individual/Joint, Corporations,Offshore, LLC, Partnership, Estate, etc...)
Account documentation review experience-(Tax forms W-8,W-9 Corporate
Resolutions, Articles of Incorporation, Articles of Association,
By-Laws, Financial Statements, Certificate of Incorporation or
Commercial Registry
AML documentation
New Account Representative duties:
Conduct Due diligence and Know Your Customer (KYC) research for
clients, as part of the business-wide Anti-Money Laundering (AML)
Compliance remediation process.
• Analysis of accounts and client information according to prescribed internal control policies and procedures
.• Identification and production of information required to satisfy the Bank's KYC due diligence policies and processes.
• Execute and review negative media alerts from client screening and escalate where necessary
.• Package client due diligence research and documentation for review by Relationship Managers.
• Meet production target volumes and dates as advised
Additional Information
$25/HR
6 months
$25 hourly 60d+ ago
Front End Customer Service
Wilkins RV 3.6
Customer service assistant job in Churchville, NY
Company: Wilkins Recreational Vehicles Job Title: Customer Experience Coordinator - Full Time We believe talent makes a difference! Join an award-winning team offering excellent earning potential and opportunities for long-term growth, including a leadership team that values your professionalism, customer focus, and attention to detail. We're looking for team members who create outstanding first impressions-because we know exceptional experiences begin at the front desk.
Salary Range:
$18.00 - $20.00/hour
Job Duties:
Greet and welcome all incoming customers in a warm, friendly, and professional manner-creating a positive first impression and helping set the tone for an exceptional experience.
Provide excellent front-line customerservice by directing customers to the appropriate team member or department with confidence and care.
Promptly and professionally answer incoming phone calls, ensuring accurate information is provided or calls are routed appropriately.
Support the coordination and check-in process of all incoming new vehicles, working closely with both sales and service departments. Complete associated paperwork and input vehicle information accurately into our system.
Serve as a helpful administrative resource for the entire Wilkins RV team-keeping our operations running smoothly and efficiently.
Requirements:
Strong interpersonal skills with the ability to warmly and professionally interact with customers and colleagues.
Dependable, detail-oriented, and organized with a customer-first mindset.
Capable of effectively handling multiple calls and tasks in a fast-paced environment while maintaining a positive attitude.
Saturday and Evening availability
#1 RV Dealer in New York
Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York, and Northern Pennsylvania.
$18-20 hourly Auto-Apply 60d+ ago
Reservationist
Inns of Aurora
Customer service assistant job in Aurora, NY
Job Description
$18-25 hourly depending on experience
does have the option to be a hybrid position but does require in person training*
INNS OF AURORA, LLC CORE VALUES:
While our employees' skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:
• Courage
• Initiative
• Dependability
• Flexibility
• Integrity
• Judgment
• Respect for others
Position Purpose:
Under the direction of the Reservation Manager, the Reservationist will provide a seamless guest experience by securing accommodation, dining, Spa, and resort experience reservations with a professional and approachable demeanor.
**Weekend and Evening Availability is Required**
Responsibilities/Duties/Functions/Tasks:
Secure all resort reservations (accommodations, experiences, and dining) via phone and electronic booking channels.
using available resources to accommodate guest requests within parameters
Communicate with guests primarily via phone and e-mail, occasionally in person.
Act as a brand ambassador to curate "the perfect stay" for each and every guest
Provide back-up support for guest services staff members, as needed.
Ability to manage multiple systems simultaneously, leverage technology to increase efficiency and drive productivity
Strategically up-sell guests to maximize revenue
Provide tours to guests, if requested
Provide support for Sales Department
Maintain an approachable, knowledgeable, and accommodating attitude
Answer general inquiries and direct phone calls to their appropriate departments
Handle guest complaints with empathy and work to bring resolution to issues with little direct support from supervisor
Maintain knowledge of current area events, activities, and hours of operation
Maintain knowledge of guest policies, room rates, and availability
Other duties, as assigned
Requirements
High school degree
Comfortable working in a highly technical, multi-system driven environment
Knowledge of high-touch operations and service requirements
Ability to work independently and exercise excellent judgement
Excellent written and verbal communication skills
Proficiency in Microsoft Office programs and strong computer literacy
Ability to multi-task effectively under fast-paced working conditions
Must demonstrate a professional demeanor and possess highly developed interpersonal skills
Flexibility with hourly schedules, including weekend, holiday and evening availability
PREFERENCES
Prior experience in hotel operations/ reservations
Experience working with Stay n' Touch PMS and Synxis CRS
Specialized historical knowledge of Cayuga County
Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inn
Familiarity with IOA properties
Benefits
We are proud to offer outstanding benefits to all of our employees.
Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.
Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.
We are proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.
How much does a customer service assistant earn in Amherst, NY?
The average customer service assistant in Amherst, NY earns between $28,000 and $44,000 annually. This compares to the national average customer service assistant range of $26,000 to $42,000.
Average customer service assistant salary in Amherst, NY