Customer service assistant jobs in Bensalem, PA

Immediate need for a talented Bilingual CSR. This is a 06+ months contract opportunity and is in Philadelphia, PA(Remote). Please review the job description below and contact me ASAP if you are interested. Pay Range: $20 - $25 /hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: - We are looking specifically for 2 individuals who would be bi-lingual and able to speak Japanese; due to regional dialects within the language we are looking for individuals who are native speaking Japanese and English as the 2nd language. Looking for excellent Customer Focused competencies - seeking service-oriented individuals with strong customer service skills. This is a phone-based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; Ability to clearly communicate complex messages over the phone. Ability to navigate through multiple systems at a time. ALL candidates must complete employment testing prior to submission. Key Requirements and Technology Experience: - HS Diploma or GED with 2 years of customer service experience Must have strong verbal and written communication skills. Call center experience is preferred Healthcare industry experience Medical background helpful Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Job Description/Responsibilities Provide professional, cheerful, and welcoming service to all customers and visitors, ensuring their expectations are exceeded. Represent fly ADVANCED's commitment to quality and exceptional service. Handle all customer communication, including incoming phone calls, emails, and service requests. Key responsibilities include: Scheduling and coordinating client appointments using maintenance systems (eBis and Salesforce). Sending appointment confirmations, as well as timely reminders (1 month and 1 week before appointments) via email/text. Following up with clients for scheduling their next service, sending satisfaction surveys, and ensuring ongoing engagement. Manage pre-arrival, arrival, and departure arrangements at our Authorized Service Center (ASC). Tasks include coordinating ground transportation, rental car services, confirming bookings with vendors, and relaying details to customers. Adhere to company policies regarding customer service standards, safety guidelines, and security procedures. Accurately handle credit card and cash transactions, including issuing receipts and maintaining accountability. Maintain customer records, generate reports, and carry out general administrative responsibilities. Provide support with administrative tasks related to the operations of the flight school. This role requires a proactive approach to delivering top-notch customer service, attention to detail, and the ability to juggle multiple responsibilities seamlessly. Qualifications/Skills Excellent oral and written communication skills Ability to work independently with little direct supervision and work as part of a team Ability to accept responsibility Effective multi-tasking and time management skills Knowledge of Customer service principles and practices Professional personal presentation Attention to detail

Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you're the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock! We're currently seeking passionate individuals to join our team as Customer Service Representatives, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Service Representative, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism. RESPONSIBILITIES • Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy. • Ensure first call resolution, making the customer experience as seamless as possible. • Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella). • Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment. • Utilize your analytical and decision-making skills to address policy changes and corrections effectively. • Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise. • The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am-7:00pm Monday - Friday and 10:00am-3:00pm every third Saturday. QUALIFICATIONS • Strong interpersonal, communication, and organizational skills. • Analytical mindset with good decision-making abilities. • Proficiency in computer skills and data entry. • High motivation to take ownership and follow up on tasks. • Flexibility to adapt to a fast-paced, changing environment. • Ability to work weekdays and rotational Saturdays. • High school diploma required, college degree is a plus! • Spanish language proficiency is a plus! PERKS & BENEFITS • 4 weeks accrued paid time off + 9 paid national holidays per year • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision) • Annual 401(k) Employer Contribution • Free onsite gym at our Woodbridge Location • Resources to promote Professional Development (LinkedIn Learning and licensure assistance) • Robust health and wellness program and fitness reimbursements • Various Paid Family leave options including Paid Parental Leave • Tuition Reimbursement ABOUT THE COMPANY The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

Job Description About Us At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry. We have been an integral part in the growth of the world's largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs. Position Summary: Manage Customer Service Representatives within the Quaker Houghton guidelines and government regulations. Provide leadership to the Customer Service Group to ensure that the customer needs are being met per agreed service requirements against superior economics and on a measurable and consistently high satisfaction level. Maintain ongoing positive relationships with internal and external customers. Coordinating and autonomously taking care of all (administrative) sales support activities within the Customer Service Group in a proper and proactive way, aimed at realizing and securing optimal sales and customer support. Job Responsibilities: Cooperate, collaborate and communicate daily with customers, internal departments and affiliates. Establish a cadence with key stakeholders to review customer experience, expectations and ongoing issues with associates from all levels within the organization Leading in the development of people in the department through appraisals, goal setting and motivation of employees, creating, and maintaining a team environment. Manage the preparation all required documents to customers by gathering the required information from the involved associates from different departments. Prepare reports and perform analysis on KPI's and (sales) Management requests and take the necessary actions to improve KPI performance. Works in conjunction with the Customer Service Manager on mid and yearly performance evaluations for department personnel. Additionally, sets goals and objectives for team as well as performance coaching and improvement plans. Ensure CSG team communicate effectively and local Supply Chain is informed on all details enabling on time planning, production and customer delivery. Discuss and define production and delivering options with internal departments and provide customers, sales the necessary information about orders, shipment and delivery dates. Ensure compliance to the execution of commercial SLA's, contracts or other type of agreements. Identifying, managing and implementing ongoing improvement processes and cost savings opportunities within the CSG environment and the wider business where possible. Enforce and adhere to SOX compliance requirements and pass successfully internal and external audits, including Monitor, archive and ensure the correct Delegation of Authority (DoA = approval levels) for each applicable process. Support audits (internal and external) according to the latest Customer Service Group Matrix. Other duties as assigned. Education, Experience and Skills: Bachelors Degree or equivalent plus 5 plus years or experience in a comparable role. Proficient in MS Office tools. JD Edwards experience preferred. Strong organizational and communication skills. EEO STATEMENT: It is Quaker Houghton's policy to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Houghton International will also provide reasonable accommodations for qualified individuals with disabilities. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:*************************************** DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top-line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $16.50 Maximum Salary: $20.75 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred. * Experience directing other individuals in the performance of their job duties preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.

******************************************************************************** We are seeking a highly motivated and customer-centric professional to join our team as a Customer Success Expert with a focus on onboarding new clients. In this role, you will be responsible for ensuring that our clients have a seamless and satisfactory onboarding experience with our products and services. This role will serve to aid in building and maintaining a strong relationship with clients and prospective clients. The CSE will also handle managed duties such as account management, providing high-quality customer service, facilitating necessary meetings and working with all departments on high-level client communication. Key Responsibilities: Act as the primary point of contact for clients during the onboarding process, providing guidance and support to ensure a smooth transition onto our platform. Develop and maintain strong relationships with clients, serving as a trusted advisor and advocate for their needs and goals. Provide training and support to clients on our products, services, and technology tools. Collaborate with internal teams, including sales, product, and engineering, to ensure that client needs, and feedback are incorporated into the onboarding process and product development. Proactively identify and address potential issues during the onboarding process and work with the relevant teams to resolve them. Gather feedback from clients and use that feedback to inform our onboarding process and product roadmap. Create and maintain customer success metrics and reports and provide regular updates to the relevant stakeholders. Contribute to the development of best practices and playbooks for onboarding and customer success. Transfer forms Support with legal task and projects Utilize a ticketing system to document and track any client issues or suggestions. Organize routine internal meetings to coordinate company events for holidays, incorporating marketing strategies to ensure effective promotion and engagement. Plan and execute marketing collateral for social media post and use as sales collateral. Host regular meetings with stakeholders at client companies to gain insights into their current state and take any feedback from their team. Follow up with management for any outstanding issues that have not been resolved. maintaining an in-depth understanding of the company's business model and being capable of responding to customer inquiries pertaining to it. Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share Facilitate interaction and workflow among project team members, including third party service providers in order to ensure timely deliverable. Collaborate closely with the IT, Product and Development team to ensure project timelines are tracked. Assist the accounting department with invoice and billings. Provide support to the accounting department in managing invoicing and billing processes. Qualifications and/or work Experience Requirements: Strong understanding of the onboarding process and best practices for customer success. Excellent communication skills, both verbal and written. Ability to build strong relationships with clients and work collaboratively with internal teams. Strong organizational skills and attention to detail. Ability to prioritize and manage multiple tasks in a fast-paced environment. Proficiency in Microsoft Office, Canva, Adobe Illustrator Experience with customer success metrics and reporting. Strong problem solving Detail-oriented Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service. Physical Requirements: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Must be able to sit, stand, stoop or bend for an extended period (8 hours). Must be able to lift and carry up to 5 lbs. Must be able to listen and speak clearly on telephone. Westcor offers some great perks: Health, dental, and vision benefits Employer-paid disability and life insurance Flexible spending accounts 401K with company match Paid time off and company-paid holidays Wellness Resources Note: This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job.

_Work Mode: Onsite_ **Opportunity** The Supervisor - Customer Service leads the global customer service experience for the Robern brand, ensuring premium service across all sales channels. This role oversees order fulfillment and backlog management, supports internal sales teams, and drives continuous improvement in people, processes, and technology. Key responsibilities include ensuring audit compliance across pricing and financial processes, and training Customer Service Representatives to enhance productivity, product knowledge, and problem-solving capabilities. **Specific Responsibilities** **Functional Skills** + **Process & Performance Management:** Develop and refine standard work procedures. Establish and communicate metrics to monitor and improve service performance. + **System & Technology Utilization:** Ensure effective use of SAP for business and accounting control. Lead implementation of technologies that enhance customer service capabilities. + **Team Leadership & Development:** Supervise and develop team members through training, feedback, and performance management. Mentor new associates and foster leadership maturity. + **Cross-Functional Collaboration:** Partner with Sales, Marketing, Manufacturing, and Supply Chain to align priorities with customer needs. + **Customer Experience & Brand Advocacy:** Track and communicate customer feedback. Promote the Robern brand through product and process expertise. + **Cost Management & Profitability:** Minimize freight and shipping costs within strategic guidelines to support profitability. + **Order Fulfillment & Backlog Management:** Lead the fulfillment of Robern orders by managing backlog and coordinating with supply chain, manufacturing, and logistics to ensure on-time delivery. Identify and resolve delivery issues and drive process improvements. + **Claims & Pricing Administration:** Oversee resolution of claims, deductions, audits, and pricing discrepancies. Ensure accurate billing and credit processing aligned with company policies. + **Service Optimization & Sales Support:** Balance cost and service to meet customer needs. Use negotiation and compromise to support sales conversion. + **Continuous Learning & Project Leadership:** Pursue self-development and lead initiatives to enhance the customer experience. + **Other Duties:** Perform additional responsibilities as assigned. **Competency-Based Actions** _Set High Standards of Performance_ + Models the Robern brand attributes in written and oral communication. + Takes ownership for own and customer actions. + Helps the Robern Customer Service function achieve aggressive goals. + Understands and accepts personal and team stretch objectives. _Focus on the End Customer_ + Uses customer feedback tracking to identify trends and opportunities for improvements in productivity and service. + Provides support for service decisions made by the team. Suggests improvements. + Maintains solid business relationships with internal and external decision makers and key influencers. _Build Trust_ + Build solid relationships with the Sales force and earn the reputation of "owning" the account. + Knows when to compromise and when to stand firm. + Demonstrates confidence in others when they are challenged and coaches on conflict resolution. + Ensures confidentiality and approachability with all levels within the organization. + Speaks in terms of "us" and "we" rather than "they" and "them." _Drive Continuous Improvement_ + Be a change agent that keeps our customer support in line with ever-changing business practices. + Encourages and supports others in their improvement efforts. + Identifies and utilizes measures and feedback processes to ensure desired improvement. + Suggests viable improvements to reduce non-value-added processes. + Partners with and educates customers to explain Robern processes and influence business results. + Employs Kohler Operating System (KOS) tools in problem solving. **Skills/Requirements** + Bachelor's degree from an accredited institution in a business/marketing/hospitality management field preferred. + Minimum of 3 years of experience in customer service related functions, supply chain or sales. + Experience managing direct reports. + Experience in the implementation of continuous improvement in a service organization. + Excellent personal, organizational, verbal and written communication skills. + High sense of urgency and a proactive approach to problem solving. + Customer-focused mindset and an innate ability to respond to customers' expectations and requirements. + Excellent teamwork and communications with suppliers, customers and associates. \#LI-Onsite \#LI-KZ1 **_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._** _We believe in supporting you from the moment you join us, which is why Kohler offers day 1 benefits. This means you'll have access to your applicable benefit programs from your first day on the job, with no waiting period. The salary range for this position is $64,750 - $98,350. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location. In addition, this position is eligible for a performance bonus/variable incentive compensation._ **Why Choose Kohler?** We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. **About Us** It is Kohler's policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact ********************* . Kohler Co. is an equal opportunity/affirmative action employer.

Job Title: Customer Service Desk Assistant Function: To provide prompt and efficient service to the customer while contributing to the smooth operation of the customer service booth Provide prompt and courteous service to the customers according to company policies Operate the following equipment: cash register, fax machine, adding machine Answer incoming phone calls and take messages when necessary Investigate and resolve customer questions, complaints and problems Interact with customers in a courteous and tactful manner Assist in processing of courtesy card applications, issuing rain checks, etc. Allocate cash to checkers and record amount assigned Verify receipts and balance and settle drawers Investigate and report shortages or overages Refer difficult or unusual customer problems to a manager for prompt attention Keep customer service area clean Perform other functions as requested or required by business conditions, including operating the register, bagging, etc Must be able to work Nights & Weekends Physical Demands: Stand on feet, bend, stoop or walk for the majority of the time

Are you ready to be the backbone of a fast-moving logistics operation? Do you thrive in high-energy environments where your attention to detail, customer focus, and communication skills truly make a difference? At Jillamy Packaging and Warehousing., were looking for a Customer Service Coordinator to join our team and take on a critical role in ensuring smooth day-to-day operations. Youll be the friendly face (and voice!) our customers rely on, while managing logistics details that keep things running seamlessly. What Youll Do: Be the key liaison between our customers, carriers, and internal teamsscheduling trucks, confirming shipments, and solving any issues that pop up. Enter and tender loads, follow through on problem resolution, and support both current and potential customers. Create and manage essential shipping documents like Pick Tickets and Bills of Lading (BOLs). Pull inventory from our 3PL partners and keep our systems updated with timely, accurate data. Monitor inventory levels and flag any discrepancies. Deliver regular and ad hoc reporting with precision. Follow and enforce Standard Operating Procedures (SOPs) and compliance standards. Maintain well-organized, up-to-date documentation and digital records. Support safety, operational excellence, and continuous quality checks. Requirements: ? What You Bring: Minimum 1 year of experience in a warehouse, contract packaging, or customer service role. High School Diploma or equivalent required. Ability to lift up to 50 pounds (with equipment or assistance). Excellent communication, organization, and problem-solving skills. Comfortable multitasking in a high-volume, deadline-driven setting. Experience with Microsoft Office and logistics-related technology. A calm, professional demeanoreven under pressure. A commitment to punctuality, safety, and team collaboration. Authorization to work in the U.S. What We Offer: Competitive pay + annual performance reviews Medical, Dental, Vision, and Rx plans 401(k) with employer match Short- and Long-Term Disability Insurance Voluntary Life/AD&D coverage Paid Time Off + Holidays Direct Deposit + Employee Support Programs Equal Opportunity Employer Jillamy, Inc. is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, gender, national origin, age, disability, veteran status, or any other legally protected status. If you require a reasonable accommodation during the application process, please contact our Human Resources Department. Compensation details: 18-22 Hourly Wage PI1433b44780ac-31181-30097278

Join Our Team at Pioneer Credit Recovery Pioneer Credit Recovery, Inc. is a nationwide leader in customer experience (CX) outsourcing solutions. For more than 45 years, we have enhanced CX for even the most complex state and federal programs. Using technology, expertise, predictive analytics, and industry-leading training programs, we ensure constituents get the information they need - when and how they need it - while optimizing their outcomes. WORK LOCATION This is an on-site position located at 308 W. Route 38, Moorestown, New Jersey 08057 Please note: Pioneer Credit Recovery, Inc ., does not provide visa sponsorship now or in the future. Candidates must be legally authorized to work in the United States without current or future sponsorship requirements. POSITION SUMMARY Y: Answers calls from taxpayers, speaking on behalf of the State of New Jersey, in regards to Property tax relief or any other calls assigned by the division. Ensure that all information disseminated to the public meets all Division guidelines. Assists the supervisors with the development of performance standards by reviewing and evaluating team performance while ensuring compliance with State guidelines for call center. What You'll Do Answering calls for the State of New Jersey Hotline regarding property tax relief programs Respond to all taxpayer requests received in an efficient, accurate and professional manner. Ensure all customer service standards are being met Review and analyze accounts to ensure applications are filed correctly Files on behalf of taxpayer when applicable Communicates refund amounts Confirms all taxpayer information is current Make necessary adjustments to accounts when applicable. Advises taxpayers where to mail correspondence required by the Division to complete processing. Adjust the taxpayers address in the States system to reflect their most current address. Mail out appropriate forms to taxpayers who request them. Report any call trend changes immediately to management staff Assist the Supervisor Answer questions from call center representatives Assist with quality assurance in regards to calls and adjustments on accounts Assist supervisors with checking of adjustments, referrals and any other form requests Notify the supervisor when compliance standards are not being met Assists the supervisor by analyzing and summarizing statistical data to improve to agents development. What You'll Need to Succeed High School Diploma or GED from an accredited institution required 6 months of continuous experience in the Call Overflow Department Passing marks on FDCPA and all client required testing PC experience in a windows environment Basic keyboarding skills Must be able to obtain a collection license in applicable states Effective written and verbal communication skills Good mathematical skills including calculator skills. Ability to meet aggressive daily, weekly, and monthly production and quality goals. Strong organizational skills and the ability to meet tight deadlines. DECISION-MAKING LATITUDE The Senior Customer Service Rep is given limited authority by the Manager to conduct, manage and administer the Customer Service activities necessary, while operating within the guidelines and budget of the customer service department. Physical Demands and Working Conditions Standard Office Environment, involving computer work, paperwork, and meetings ADDENDUM This role will require a NJ State Tax check after hire WHAT WE OFFER Pioneer Credit Recovery, Inc. , offers a professional environment, stability, upward mobility, and a wide breadth of benefits. We offer our full-time regular employees who meet eligibility criteria the following which include: Medical, Dental, & Vision Insurance Medical, Dental, & Vision Insurance Healthcare & Dependent Flexible Spending Accounts (FSA) Health Savings Account (HSA) with Employer Contribution Company Paid Life and AD&D Insurance Company Paid Short- & Long-Term Disability Employee Assistance Program (EAP) Business Travel Accident Insurance Corporate Travel Discounts Bonus & Incentive Compensation Programs 401(k) with Employer Match (Traditional/Roth/Safe Harbor) Corporate Travel Discounts Bonus & Incentive Compensation Programs 401(k) with Employer Match (Traditional/Roth/Safe Harbor) Paid Time Off 9 Company Holidays PTO Accrual Sick Time Accrual Parental Leave Jury Duty Bereavement Other Voluntary Benefits Life and AD&D Insurance for Employees/Spouse/Child(ren) Critical Illness Accident Insurance Identity Theft Insurance Pre-paid Legal Insurance Pioneer Credit Recovery, Inc. is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic. Please visit our website to learn more about us ******************************** To view all of our current job opportunities, please visit ********************************************************

Benefits: * Opportunity for advancement * Paid time off * Training & development * Competitive salary * Employee discounts Are you a natural people person who thrives on helping others succeed? Do friends say you'd be great in sales or customer service? Are you looking for a role where you can grow your skills, learn something new every day, and build a real career? If so, FASTSIGNS wants to meet you. About the Role As a Customer Service Representative at FASTSIGNS, you'll be the first point of contact for customers-helping them bring their ideas to life through custom signage solutions. You'll work across email, phone, in-person, and even on-site visits to businesses. Your mission? Build strong relationships, solve problems creatively, and deliver an exceptional customer experience from start to finish. What You'll Do * Serve as the face of FASTSIGNS, greeting and assisting customers * Consult with clients to understand their needs and recommend solutions * Prepare estimates, process work orders, and manage project timelines * Collaborate with the production team to ensure timely delivery * Participate in daily team huddles and contribute to marketing efforts * Maintain organized records and follow up with clients to ensure satisfaction What You'll Gain * Extensive training-both online and in-person * A clear path for career advancement * A dynamic, fast-paced environment where no two days are the same * The chance to work with a global leader in the signage industry (700+ locations worldwide) * A supportive team that values your ideas and growth Who You Are * Outgoing, friendly, and eager to learn * A great listener with strong communication skills * Organized and detail-oriented * Comfortable with technology and multitasking * Passionate about helping others and solving problems Why FASTSIGNS? We're more than signs-we're visual communication experts. Our team is passionate, creative, and driven to make an impact. We believe in investing in our people and creating a workplace where you can thrive. Ready to make your mark? Apply today and start building a career you're proud of.

Job Description For 20 years, Premiere #1 Limousine Service has provided luxury transportation services in the Harrisburg, Hershey, York, Lancaster, Gettysburg and Carlisle areas. If you're looking for luxury, comfort, and worry-free transportation, this is the limo service for you! It is the primary responsibility of the Reservations Agent to provide exceptional customer service to our clients as you facilitate the reservation process. All duties are to be performed in accordance with company policies, practices and procedures. DUTIES Phone Call Management Quick and Accurate Reservations Entry Providing Excellent Customer Service to all Clients Providing Dispatch Support Upselling Packages and VIP Services Trip Management and Administration QUALIFICATIONS Knowledge of local area and routes strongly preferred Excellent attention to detail required Excellent customer service skills required 40 WPM typing skills required Education: High School Diploma or equivalent required Experience: 1-3 years related experience preferred Certification/Licensure: N/A Software/Hardware: An understanding of MS Office Applications Job Posted by ApplicantPro

Mount Laurel, New Jersey, United States of America **Hours:** 40 **Pay Details:** $148,720 - $223,080 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Line of Business:** Governance & Control **Job Description:** The Controls Group Manager - Retail Operations/US Customer Assistance is responsible for leading teams with accountability for audit remediation, quality assurance, credit policy origination and general project management goals. **Depth & Scope:** + Works with Senior Management of Regional Commercial and Risk Management to ensure key risk items are addressed and effective controls are in place while at the same time facilitating achievement of Business Line objectives + Effectively sets the tone from the top regarding expectations for the importance of risk management principles and controls + Develops and maintains a comprehensive understanding of the technical and business aspects of Regional Commercial Lending, Risk Management, Commercial Operations and Credit Policy in order to effectively manage various initiatives and resources + Acts as the liaison between internal audit, loan review and the business line to ensure management and oversight of the audit process + Provides input and leadership surrounding the strategic direction to address audit, loan review and regulatory findings as well as core risk initiatives and credit policy changes + Maintains oversight of working groups to ensure that all audit, loan review and regulatory issues are satisfactorily resolved and work proceeds to meet established deadlines + Leads or participates in strategic project initiatives to within Regional Commercial to mitigate risk, enhance controls or remediate audit, loan review or regulatory findings + Creates and maintains Key Risk Indicators for Regional Commercial Banking and monitors Key Risk Indicators from core business partners, escalating issues to senior management as needed + Effectively manages communication to ensure that Senior Management and business partners are aware of any significant risk changes or events, in a timely manner + Participates in Regional Commercial Risk Council and Committee structure + Creates content and administers meetings as required + Coordinates and supervises ongoing quality assurance testing program to evaluate business line control effectiveness. Works with impacted parties to initiate action plans to resolve identified control breakdowns within acceptable timeframes + Establishes oversight of business line risk controls and periodically evaluates risk mitigation efforts to assess effectiveness and make adjustments as risk/business goals change + Responsible for designing and executing training and communication plans to ensure Business Line understanding and compliance with key risk initiatives + Provides recommendations on project organization and governance structure and puts agreed organization structure in place **Education & Experience:** + 4 year degree or progressive work experience in addition to experience below + 10+ years related experience required + In depth knowledge of Commercial business line, business model, credit risk management, operations, and related processes + Previous management experience with the ability to coach, counsel, and train staff + Strong communications skills including the ability to influence others' actions and decisions without express authority + Demonstrates ability to manage projects, including task and responsibility delegation + Experience designing and delivering training to a wide audience + Excellent follow up skills and the ability to manage competing priorities according to business needs + Ability to establish and maintain strong relationships across multiple stakeholders and departmental boundaries **Preferred Qualifications:** + Experience in program project management + Understanding of (Retail Operations, US Cards, TDAF, Change Office/Enablement) + Experience and knowledge of all Lines of Defense **Physical Requirements:** Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% + Domestic Travel - Occasional + International Travel - Never + Performing sedentary work - Continuous + Performing multiple tasks - Continuous + Operating standard office equipment - Continuous + Responding quickly to sounds - Occasional + Sitting - Continuous + Standing - Occasional + Walking - Occasional + Moving safely in confined spaces - Occasional + Lifting/Carrying (under 25 lbs.) - Occasional + Lifting/Carrying (over 25 lbs.) - Never + Squatting - Occasional + Bending - Occasional + Kneeling - Never + Crawling - Never + Climbing - Never + Reaching overhead - Never + Reaching forward - Occasional + Pushing - Never + Pulling - Never + Twisting - Never + Concentrating for long periods of time - Continuous + Applying common sense to deal with problems involving standardized situations - Continuous + Reading, writing and comprehending instructions - Continuous + Adding, subtracting, multiplying and dividing - Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (*************************************** **Additional Information:** We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. **Interview Process** We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at *************** . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Join Fred Beans Automotive Group, voted Best Places to Work 7 years running! Auto Rent of Langhorne is looking to hire a Customer Service Rental Agent! The Rental Agent is Responsible for oversight of rental operations in the absence of rental manager. What You'll Do: * Properly Complete Rental Agreements * Answering the phone and taking reservations * Run and review all daily reports * Assures proper utilization of the fleet. * Assures that vehicles are properly maintained. * Rental reservation procedure. * Daily Repats. * Month end reports * Utilize Rental Software What We Offer * Company funded training and leadership programs to help you further your career. * Company funded health benefits. * Life, Disability, and Cancer Insurance * Pet Insurance * Company-matched 401(k) * Paid Vacation and Personal time off * Convenient and reasonable work hours Monday through Saturday, NO Sundays * Employee and Community discounts at over 150 vendors * Healthy Living Wellness Program What You'll Need * Excellent customer service and communication skills * Good organizational and time management skills * A valid driver's license * Reliable transportation * Attention to detail * Previous Rental Experience preferred but not required * Fred Beans Automotive is an equal opportunity employer. Hiring is contingent on passing a complete background check, motor vehicle history, and drug screening*

99 South Black Horse Pike, Runnemede, NJ 08078 Automotive Service Technician / MechanicTop Techs Earn $100,000 Plus! $2,500 Sign-on Bonus for A and B Level Techs! Shop averaging 650 hours per week! Hiring now for Technicians of All Levels Looking for Techs from New Jersey, Philadelphia or Delaware Work with the best brand in the business! Tool Relocation Flat Rate Pay Earn the Money you Deserve! 40-hour Guarantee. Every Other Saturday! If You Do Not have Service Tech Experience, Please Do Not Apply Walk-in Applicants are Welcome! Business is booming! Now is the perfect time to continue your Automotive Service Technician career with Toyota of Runnemede! Come join us in our state-of-the-art facility. We need Service Techs of all levels. This rewarding opportunity won't last long - apply today! At Toyota of Runnemede, we have a strong and committed sales staff with many years of experience satisfying our customers needs. We treat the needs of each individual customer with paramount concern. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. We value our employees and invest in their success and offer the most competitive and aggressive pay plan in the area! We offer: Competitive pay plan $2,500 Sign-on Bonus for A and B Level Techs! 40-hour guarantee. Every other Saturday! Shop averaging 650 hours per week! Medical and Dental insurance available Tool relocation Flat Rate Pay Performance-based bonuses Climate-controlled shop 401(k) Paid vacation and holidays Strong team-work environment Responsibilities - Service Technician: Communicate with customers and/or service advisors for a description of vehicle problems, discuss work to be performed, and any anticipated future repairs. Repair / service all vehicle systems such as brakes, A/C, tires, transmission, engine, oil changes, fluid flushes, warranty work, and recalls. Test and adjust required systems to meet manufacturers' performance specifications. Test-drive vehicles, test components, and systems. Keep training up to date. Keep abreast of the federal, state, and local regulations that affect operations; comply with hazardous waste disposal and OSHA Right-to-Know regulations; provide necessary training on these regulations and ethical practices. Be prepared to work extended hours when necessary to achieve goals. Qualifications/Requirements - Service Technician: Experience required Local applicants only Must have own tools Must be able to use a variety of computerized systems Must hold a valid driver's license. Team-oriented, flexible and focused on maintaining a high level of customer service. Computer skills Uphold the highest ethical standards Upload resume and complete online assessment for immediate consideration Applicants must pass pre-employment testing to include background checks, MVR, and drug screening. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. RequiredPreferredJob Industries Customer Service

At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Schedule & confirm customer repair service calls. * Coordinate & communicate with repair technician. * Work independently to resolve customer service issues. * Adhere to proper Warranty and protection guidelines. * Serve as liaison between customers and the repair technician. * Complete reports and other tasks/assignments as required. * You must have excellent listening skills and the ability to work independently and with a team. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Excellent phone etiquette * Interpersonal skills * Strong computer skills * Excellent time Management * Ability to work independently * Ability to multi-task * Customer service skills * Experience in a fast-paced environment * Prior call center experience and prior dispatcher experience is preferable. * High School Diploma or equivalent * Able to work day, night and weekend hours Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex requests through various channels while utilizing numerous databases simultaneously. Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per protocol. Maintains knowledge of emergency procedures and ensures proper notification. Assures database compliance and integrity. Provides answering service to various practices in the Healthcare Environment. Education High School Diploma or Equivalent Required Bachelor's Degree Preferred or Combination of relevant education and experience may be considered in lieu of degree Required Experience 2 years experience in customer service or a Call Center Required General Experience communicating in Spanish (Bilingual) Preferred General Experience in a physician practice or call center environment Preferred Licenses '391496

American Heritage Credit Union, a $5 billion credit union, has an immediate opening available for our new Virtual (Video) Member Experience Advisor Division! This position is based out of our Main office in Northeast Philadelphia! These advisors will provide a premier level of service to members, clients, and associates of American Heritage Credit Union to enhance the overall member experience. Engage with members/non-members through needs-based/consultative actions via remote and video-based experience. RESPONSIBILITIES INCLUDE: Serve as a subject matter expert as it relates to all American Heritage deposit and loan-based products and services. Serve as a subject matter expert as it relates to American Heritage electronic/mobile offerings which includes but is not limited to: Online/Mobile Teller functionality, Bill Payer, Quick Pay, e-Pay, etc. Engage members as their financial consultant/advisor using knowledge of the credit union's products/services to provide solutions to their perceived and unperceived needs. Fulfill lead generation requests submitted via customer relationship management (CRM), Better Lobby, etc. Open new accounts, certificates of deposit, money market accounts, cash management accounts, IRA's, club accounts, and sharedraft accounts. Complete necessary documentation for ACH and payroll deductions, input mortgage applications and cross-sell products and services to meet member financial needs/goals. Process loan applications, input data, review loan decisions and options with member, prepare supporting loan documentation, compile loan documents for signature and disbursement ensuring accuracy and completeness of loan, and process denials as necessary. Process requests for changes and maintenance to member accounts, check orders, debit card requests, etc. Assist members with how to use self-service technology (eg. PAT, Online/Mobile Teller, Bill Pay, etc.). Utilize sales tracking systems, member data warehouse programs, as well as other tools/systems (eg. Data Verity, Better Lobby, etc.) to analyze members' engagement with the credit union and educate members in areas of low engagement. Achieve stated goals/objectives set-forth for positions which includes but is not limited to closed loans, new memberships, e-services penetration, etc. Provide assistance and backup to all Contact Center advisor positions (PAT, Concierge, Member Advisor, etc.) and access all programs needed to assist the membership accordingly. QUALIFICATIONS: Three to five years of similar or related experience. Specifically, at least one year of experience in a call center of a credit union or financial institution. Associate's Degree in Business Administration or a related field or the equivalent experience required. Must be flexible and available to work Call Center hours of operation: Monday-Friday 7:00 a.m. to 7:00 p.m. and rotating Saturdays 9:00 a.m. to 3:00 p.m.) FICEP certification (to be completed after hire date). Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.