Customer service assistant jobs in Boise, ID - 396 jobs
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Customer Service Senior Engineer
Customer Success Specialist
Insight Global
Customer service assistant job in Boise, ID
We are seeking a dedicated Customer Success Specialist to provide exceptional support for our ERP systems. The ideal candidate will assistcustomers in troubleshooting and resolving issues related to our ERP software, ensuring a smooth and efficient user experience.
Key Responsibilities:
Provide exceptional customerservice to clients via phone, email, and chat.
Handle inbound tickets and phone calls, addressing customer inquiries related to financial accounts and transactions.
Assistcustomers with their financial inquiries, including account information, transactions, and product details.
Resolve customer issues promptly and effectively, ensuring a high level of satisfaction.
Escalate recurring issues to appropriate agencies for resolution.
Understand and navigate Enterprise Resource Planning (ERP) systems.
Use ServiceNow for ticketing and issue tracking.
Required Skills & Experience
Bachelor's degree 2+ years of experience in customerservice or technical support, preferably with ERP systems. Strong understanding of ERP software and its functionalities.
$24k-35k yearly est. 4d ago
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Customer Accounts Advisor
Aarons 4.2
Customer service assistant job in Nampa, ID
The salary range for this role is $13.75 to $14.50 per hour*.
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customerservice experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
$13.8-14.5 hourly 1d ago
Commercial Lines Customer Service Representative
Brown & Brown 4.6
Customer service assistant job in Meridian, ID
Brown & Brown is seeking a Commercial Client Service Representative to join our growing team in Meridian, Idaho!
The Commercial Lines CustomerService Representative will be responsible for servicing client requests and questions, providing prompt, efficient, high-quality service, and assisting in the retention of existing accounts and quoting new business.
How You Will Contribute :
Provide service to existing clients via inbound calls, emails, and daily tasks
Make outbound phone calls to provide customerservice
Quote and Bind insurance with various carriers for existing clients
Respond to requests for certificates of insurance or auto ID cards
Maintain a concern for timeliness and completeness on all service requests
Utilize an electronic filing manager to maintain documentation and compliance
Notate and file documents in our agency management system
Skills & Experience to Be Successful:
High school diploma or equivalent required
Knowledge of Microsoft Office 365 (Outlook, Excel, OneNote, etc.)
Strong oral and written communication skills
Strong typing skills
Exceptional customerservice and interpersonal skills
Demonstrated critical thinking and problem-solving skills
1-3 years of Commercial Insurance experience
P&C license required or able to obtain within 90 days of hire
AMS360 experience
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
Health Benefits
: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits
: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness
: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits
: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
$28k-33k yearly est. 2d ago
Customer Service Specialist - Driver's License
Canyon County 3.7
Customer service assistant job in Caldwell, ID
EXPECT THE BEST
Be a part of an Agency rich with experience where you can pursue your passion.
Apply below with the Canyon County Sheriff's Office
Now Accepting Applications for Driver's License
THE FOLLOWING ADDITIONAL FORMS ARE MANDATORY FOR ALL CUSTOMERSERVICE SPECIALIST APPLICANTS. Application will be considered incomplete IF NOT SUBMITTED.
You will be directed to email these completed documents after completing the application.
Proof of education copy - Applicants must provide GED, high school and or college transcripts.
Complete and return the following forms: Additional Paperwork for Non-Commissioned CustomerService - Driver's License
The Authorization to Release needs to be notarized; we can provide that service for you in our HR office, if needed. You must be present at the time of signing with a valid Photo ID.
Typing tests results. You can complete this at ******************
Hourly: $18.00 Plus a Generous Benefit Package!!
APPLICATION PERIOD ENDS: January 15th, 2026 4:00pm
Job Summary
An employee in this class performs a variety of clerical and administrative tasks in support of the driver's license bureau for the Sheriff's Office. Work includes processing new and renewal driver's licenses, providing general information to the public, answering questions and inquiries, accepting payments, filing, assist with application forms, processing application and change forms, and provide referrals to other offices or staff as needed. The work is performed under the supervision of a Lead or Division supervisor. The principal duties of this class are performed in a general office or detention center environment.
Key Responsibilities
CustomerService:
Respond to incoming calls
Greet and assist the public
Assist or refer to relevant offices or staff members
Administrative and Clerical:
Handling a range of administrative tasks to support the office's operations
Assists with driver's license application and change forms
Managing incoming and outgoing mail for the office
Data Entry and Records Maintenance:
Maintain files of office records including driver's license and identification card applications, computer records and other documents
Supporting informational requests and conducting related research
Inputting data and ensuring records are up-to-date and properly maintained
Other Duties:
Performs all work duties and activities following county and Sheriff's Office policies, procedures, and safety practices
All other duties as assigned
Qualifications
Skills and Abilities:
Proficiency in using and operating a variety of standard office equipment, including a personal computer and other relevant tools
Knowledge of record-keeping practices and procedures
Effective telephone communication and customerservice techniques
Proficiency in English grammar, spelling, and punctuation
Ability to work cooperatively with coworkers and the public to provide high-quality service
Capability to follow both oral and written instructions accurately
Ability to learn office programs, policies, and procedures and convey relevant information to the public and staff and present a positive public image
Proficiency in entering and retrieving data accurately in computerized systems
Ability to file, maintain, and organize important and complex records accurately
Typing speed of 30 words per minute with accuracy
Strong oral and written communication skills
Ability to apply logical and creative thinking to develop solutions based on written or oral instructions
Understanding of current office practices and procedures
Special Qualifications
Valid driver's license
Must successfully complete a background investigation including a polygraph examination
Must supply a typing test (visit ******************)
Some positions require 21 years of age
Education and Experience
High school diploma or GED equivalency; preferably supplemented by courses in office practice, computer, or general business classes
Six months previous secretarial/administrative experience, preferably in a law enforcement setting
Equivalent combination of experience and training may be considered
Essential Physical Abilities
Clear speech with or without an accommodation, to effectively convey detailed or important instructions or ideas accurately, loudly and/or quickly
Sufficient clarity of hearing with or without reasonable accommodation to enable the employee to hear average or normal conversations and receive ordinary information
Visual acuity, with or without an accommodation, to read instructions, review and organize documents
Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks
Ability to lift 25 lbs.
Disclaimer
To perform this job successfully, an individual must be able to perform the primary job responsibilities satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice.
Canyon County is an Equal Opportunity Employer. Employment decisions related to recruitment and selection are made without regard to race, color, religion, sex, national origin, age, disability or genetics.
$18 hourly 60d+ ago
Customer Experience Lead-Boise Towne Square
Victoria's Secret 4.1
Customer service assistant job in Boise, ID
A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top-line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $16.75
Maximum Salary: $21.25
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Demonstrates excellent merchandising skills.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 1 year of retail experience preferred.
* Experience directing other individuals in the performance of their job duties preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$16.8-21.3 hourly 13d ago
Regional Customer Complaint Lead
Syngenta Seeds 4.6
Customer service assistant job in Boise, ID
At Syngenta Vegetable Seeds, we're passionate about helping people in the vegetable industry succeed and putting growers at the heart of all that we do. Our energies are focused on creating solutions that help them get more out of their crops, now and in the future. A commitment in every seed. We do this by protecting seed, bulbs, or small plant quality from the start to enable growers to achieve the highest yield potentials in their operations; continually investing in R&D to bring cutting-edge innovations to the market; and striving to make a real-world difference through more sustainable practices on farms, in shipping, and at the grocery store.
Job Description
At Syngenta, our goal is to build the most collaborative and trustworthy team in agriculture, providing top-quality seeds and innovative crop protection solutions that improve farmers' success. To support this mission, we are looking for a Regional Customer Complaint Lead in Boise, ID, to lead the complaint handling process for customer complaints for the Regional Vegetables Business.
Accountabilities:
Register and accurately file customer complaints in the Quality Management System, ensuring data integrity and completeness.
Initiate and coordinate data collection activities to support root cause analysis and complaint resolution.
Monitor the complaint settlement process at the case level, tracking progress toward resolution and defined improvement actions.
Coordinate root cause analysis (RCA) efforts and provide improvement recommendations to relevant departments to initiate corrective action plans.
Support and train local coordinators and stakeholders on the complaint handling process, ensuring consistent application across the region.
Coach territory and local customer complaint coordinators in effective complaint management practices.
Create awareness of the complaint handling process by organizing training sessions and providing management support to promote active complaint resolution.
Provide functional support to local subject matter experts (SMEs) related to complaint handling procedures.
Contribute to overall analysis of customer complaints to detect trends, track KPIs, and identify systemic issues.
Report complaint trends, root causes, and improvement opportunities to functional leads and the Regional Commercial Vegetables Leadership Team.
Actively review the complaint handling process and recommend opportunities for improvement to enhance efficiency and customer satisfaction.
Support continuous quality improvements in business processes to strengthen Syngenta's position as a customer-focused, reliable, and compliant world-class supplier of vegetable seeds.
Support the Legal department in court cases involving Regional Vegetables-supplied products by preparing technical defense reports in close cooperation with legal counsel.
Represent the company in function-related external relations, providing expertise to lawyers, experts, insurance companies, and other stakeholders regarding complaint cases.
Maintain compliance with internal and external regulations governing complaint management and quality standards.
Support the Global Quality Organization in harmonizing and governing the global complaint handling process.
Serve as an active member of the Global Vegetable QM Team, contributing to best practices and process standardization.
Lead and facilitate the complaint handling process to ensure complaint cases are resolved efficiently and customer satisfaction is maintained.
Qualifications
Required:
Fluent in English reading, writing, and speaking.
Bachelor's level in work experience and/or education, preferably within a technical seeds discipline or Quality Management.
Good knowledge of relevant genetic, physiologic, and pathologic aspects of vegetable products and applied detection techniques.
Good horticultural knowledge of vegetable products and culturing methods.
Good understanding of SAP MRP/ERP system (specifically quality-related modules: batch relation, stock overview, deliveries) and Microsoft Office applications.
Additional Knowledge, Skills, Traits & Abilities:
Ability to work with diverse cultures and in a cross-functional environment.
Excellent interpersonal skills as well as strong analytical and process orientation.
Strong team orientation.
Good communication skills.
Initiative-taking and continually looking for improvements; proactive attitude.
Commercial awareness.
Additional Information
What We Offer:
A culture that celebrates diversity & inclusion, promotes professional development, and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs.
Full Benefit Package (Medical, Dental & Vision) that starts your first day.
401k plan with company match, Profit Sharing & Retirement Savings Contribution.
Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits.
Syngenta has been ranked as a top employer by Science Journal. Learn more about our team and our mission here: *******************************************
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
WL: 4A
#LI-Hybrid
$88k-110k yearly est. 12d ago
Customer Service Associate
Rocket Express 4.1
Customer service assistant job in Meridian, ID
Job DescriptionDo you love interacting with people? Are you enthusiastic about helping others? If so our, full-time CustomerService Associate at Rocket Express located at 1717 W. Island Green Dr., Meridian, ID, is the perfect position for you!
You will bring joy to people's journeys by creating a positive and light-hearted atmosphere where people love to clean their cars. In this customer-focused setting, you will have the opportunity to make a significant impact while earning rewards for outstanding performance!
Pay: $16 / hour + Commission Pay!
Rewards for YOU:
Competitive Hourly Pay
Incentive/Commission Pay
DailyPay.
Get paid daily!
Flexible Scheduling; Morning & Evening Shifts Available
Tuition Reimbursement
Free
Car Washes
Explore your career path, gain valuable experience, and take control of your earning potential by joining an energetic and positive team dedicated to excellence and lifting each other up to be their best. Warm or cold, rain or shine, you will have fun in a team environment where competitions and friendships keep you motivated!
Bring JOY to YOUR Journey and apply today for our full-time CustomerService Associate position! Responsibilities
Welcome and engage with customers in a warm, friendly manner
Engage customers while selling and promoting our Unlimited Wash Club
Safely and efficiently load every vehicle with clear hand signals and a smile
Strive for customer satisfaction by ensuring a thorough and enjoyable wash for all guests
Maintain all aspects of the site to ensure it runs beautifully
Required Skills
18 years of age or older
Positive attitude
Ability to work flexible hours including weekends and holidays
$16 hourly 14d ago
Customer Service & Escalations Expert
Landlord Tech Inc. 4.0
Customer service assistant job in Boise, ID
Job DescriptionDescription:
Downtown Boise | Full-Time | In-Office | $20/hr-$22/hr
At OurPetPolicy, we provide property managers with a streamlined platform to track animals on the premises, maintain organized records, and ensure compliance with Fair Housing laws. A key part of our work is verifying reasonable accommodation requests for emotional support and service animals-protecting the rights of those with disabilities while preventing misuse of this benefit by people who do not qualify.
This is not a typical customerservice role. When it comes to emotional support and service animals, misconceptions are common. Your job is to provide clarity and guide applicants through the accommodation request process in line with state and federal guidelines. Strong de-escalation skills are essential when applicants are frustrated or confused about the requirements. You'll gain the knowledge and expertise essential for handling and communicating these sensitive and often complex topics.
What You'll Do:
Review and verify accommodation requests - Collect, review, and verify documentation with healthcare providers, and notify tenants when their documentation is not reliable.
Stay organized and coordinate with precision - Collaborate with applicants and residents, property managers, and healthcare professionals to keep requests progressing smoothly.
Communicate with clarity and composure - Whether de-escalating a tense call or answering a quick question, you'll listen actively and guide applicants toward solutions.
Work efficiently with technology - Use a CRM (HubSpot) and our proprietary software to manage applications and track correspondence.
Why Join OurPetPolicy?
Great environment - Work in a beautiful downtown Boise office with floor-to-ceiling windows and views of the city and foothills. Business casual dress code.
Supportive culture - We've built a fun, respectful, and collaborative environment in our Boise office. If you enjoy a light-hearted atmosphere and a team that values hard work, you'll fit right in.
Career growth - Clear path to leadership within the customer experience team.
Meaningful work - Protect fair housing rights while ensuring integrity in the accommodation process.
Perks and Benefits:
21 days of Paid Time Off (PTO) annually.
Paid holidays.
Comprehensive benefits, including Medical, Dental, Vision, HSA/FSA, and Life Insurance.
401(k) plan with company match.
MacBook workstation.
Landlord Tech is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic.
Note: In accordance with federal law, all new hires must provide proof of identity and eligibility to work in the United States and complete the necessary employment verification process upon hire.
Requirements:
Who You Are:
A strong communicator - Skilled at explaining complex policies with clarity and professionalism, while remaining empathetic and understanding.
Experienced in high-pressure interactions - Background in customerservice, collections, service industry, property management, or a similar field.
Tech-savvy and detail-oriented - Comfortable learning new software and maintaining accuracy in documentation.
Team-oriented - Thrive in a collaborative, upbeat office environment.
$20 hourly 6d ago
Part Time Customer Service Associate
Hertz 4.3
Customer service assistant job in Eagle, ID
As a Part Time CustomerService Associate, you will be interacting with our customers to provide world-class service to Hertz customers by providing helpful, courteous, and quality assistance. This includes flexing into various customerservice roles, including providing attentive, courteous, and expeditious service to our customers as they return their vehicles, greeting customers and responding to customers' inquiries regarding vehicles and providing directions as needed. This also includes helping customers who come to the counter to process their rental, and providing a seamless experience to customers who are exiting the rental car center.
Wage: $21.00 hourly
Responsibilities:
Provide world class customerservice by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.
Welcome each customer with a smile.
Proudly represent Hertz with your professional appearance, language and behavior.
Focus on providing a clean and safe vehicle, to every customer, every time.
Take ownership of each customer's service experience by immediately owning and resolving issues.
Be proud of our brand and the role you play in our success.
Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
Build brand loyalty.
Utilize company approved sales and service techniques when determining customer wants and needs.
Offer optional products to meet customer wants and needs.
Prepare all rental and return documents accurately and completely.
Qualify each customer using our company rental requirement guidelines.
Provide customersassistance with directions, maps, local area information, appropriate service information, etc.
Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
Ensure that the return date and time on the rental agreement is accurate.
Review all charges at the time of vehicle return.
Prepare the Rental Agreement Folder with all required information.
Answer the phones to assistcustomers in a friendly, helpful and prompt manner.
Assistcustomers by effectively resolving all customerservice issues.
Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
Skills:
Passion for customerservice and attention to detail - Goes the extra mile
Self-motivated to achieve and exceed targeted goals
Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
Proficiency in English
Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
Work in a fast-paced environment with a variety of tasks.
Excellent organizational and time management skills
Demonstrate professionalism and interpersonal skills
Proven experience of working well within a team
100% customer focus, with proven experience within a customer facing environment
Additional Requirements:
Work flexible shifts including weekends and holidays; and work overtime as required
Work outdoors during all weather conditions
Stand for long periods of time
Apply today and shift your career into drive for tomorrow!
Benefits and Perks:
Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:
Up to 40% off the base rate of any standard Hertz rental
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
$21 hourly Auto-Apply 31d ago
Customer Success Executive
Lumen 3.4
Customer service assistant job in Boise, ID
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The **Customer Success Executive** is a customer-facing role that ensures our largest customers are wildly successful in delivering on their critical business objectives through leveraging their current Lumen solutions. This is accomplished by viewing our products from the customers' perspective, monitoring early indicators of customer health, proactively addressing their concerns, and helping them better use our technology to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engages sales accordingly.
**The Main Responsibilities**
+ Build **long-term, value-based relationships** with decisionmakers and influencers to understand the customer's landscape and establish loyalty
+ **Manage overall customer metrics** , including usage data, health indicators and renewal dates to align with customer objectives
+ Evaluate **product and portal** **adoption maturity level** to address roadblocks and provide best practices and a prescriptive approach to address needs
+ Construct and implement a **customer success plan** across all steps of the lifecycle, setting expectations for each milestone, ensuring personalized value, and driving positive customer experience to achieve desired outcomes
+ **Recognize opportunities for expansion** based on knowledge of the Lumen portfolio, partnering with sales as necessary
+ Implement **revenue management practices** driving accountability and goal alignment, revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
+ **Manage risks to customer success,** identify root causes, define and activate solutions, and deploy cross-functional support to resolve
+ Partner with sales, delivery & support to set proper expectations and ensure **successful deployment of solutions and services**
+ Responsible for defining and executing **renewal strategy** via clear alignment of customer priorities and roadmap, incorporating on-net migrations, managing writedowns positively impacting Lumen profit margins
**What We Look For in a Candidate**
+ Experience: 7+ years customer success or account management experience
+ Education Level: Bachelor's Degree or equivalent work experience
+ Experience in working with complex, Fortune 500, multi-divisional, international customer
+ Comfortable presenting, consulting, and advising at C-level and other executives
+ Assertive verbal and written communications skills with ability to build strategic relationships (deep and wide) within organizations
+ Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
+ Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
+ Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
+ Brings strong technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
+ Effective and confident decision making based on business and financial principles
+ Working knowledge of MS Office suite
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$88,562 - $147,606 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$92,996 - $154,996 in these states: CO HI MI MN NC NH NV OR RI
$97,419 - $162,364 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process."
Learn more about Lumen's:
+ Benefits (****************************************************
+ Bonus Structure
\#LI-JB1
Requisition #: 341089
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
$23k-27k yearly est. 3d ago
Customer Service Advisor
Cobblestone Auto Spa
Customer service assistant job in Boise, ID
Wage: $16.00 + Commissions Essential Functions (Other Duties as Assigned) * Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints) * Identify customer needs through open-ended questions and active listening
* Educate customers on available wash and detail packages, highlighting features, benefits, and value
* Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits,
and value (select lube center locations only)
* Promote and sell memberships, including Fast Pass and Unlimited programs
* Present and explain current promotions and incentives to encourage additional purchases
* Assistcustomers with payment transactions at the kiosk and answer general inquiries
* Overcome objections with professionalism and empathy to guide customers to the best solutions
* Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns
* Collaborate with site team members to ensure smooth and efficient site operations including all necessary
duties- varies by business needs
* Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station
cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car
wash environment
* Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
* Perform other duties as assigned to support the team and site performance
Education and Experience
* High School Diploma or equivalent preferred, not required
* Prior customerservice or sale experience preferred, not required
* Must be able to successfully pass a background check in accordance with company policies and applicable laws
* Must be at least 16 years of age (or older where required by law or safety regulations)
* Valid driver's license preferred (may be required depending on location and responsibilities)
Knowledge, Skills, and Abilities
Knowledge
* Basic understanding of customerservice principles and practices
* Familiarity with point-of-sale systems
* Awareness of Spotless Brands' wash services, detain offerings, and membership options
* General knowledge of company policies and operational procedures
Skills
* Excellent communication skills, including active listening and clear, persuasive speaking skills
* Strong customerservice and people skills; ability to build rapport quickly
* Sales-minded with the ability to highlight value and drive conversions
* Effective organizational and time management skills
* Ability to multitask in a fast-paced, customer-facing environment
Abilities
* Ability to work independently while remaining team focused
* Ability to remain calm and professional under pressure or high-volume periods
* Ability to adapt communication style to meet different customer needs and personalities
* Ability to operate or learn to operate point-of-sale and kiosk systems
* Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks
* Ability to work flexible hours, including evenings, weekends, and holidays
Physical Requirements
* Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a
time
* Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional
ascending and descending a ladder
* Ability to twist, carry, reach, push, and pull frequently
* Ability to lift and carry 50 pounds without assistance for work-related materials
* Ability to work outdoors and be efficient in all weather conditions
* Ability to work on your feet in a fast-paced, physically active environment
* Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools,
or high-traffic areas
* Use of personal protective equipment (gloves, eyewear, etc....) as required
* Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies
arise
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position.
Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any
person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably
accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and
abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and
abilities.
Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for
applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or
recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you
are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email
promptly.
Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified
interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified
applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran,
disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use EVerify to check employment eligibility: ****************************************************************************************** and
***********************************************************************************************
$16 hourly 17d ago
Customer Service Associate
Savers | Value Village
Customer service assistant job in Boise, ID
Job Title: CustomerService Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our CustomerService Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time CustomerService Associates.
What you can expect:
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
+ Bundled health plans such as medical, Rx, dental and vision
+ Company-paid life insurance for extra protection and peace of mind
+ Programs to stop smoking, diabetes management coaching, and on demand care options.
+ A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
+ Paid time off from work for leisure or other hobbies.
+ A range of mental health services to assist you in managing daily life.
Savers is also an E-Verify employer
10475 Fairview Ave, Boise, ID 83704
$25k-32k yearly est. 60d+ ago
CPD Customer Service Coordinator
Northwest Nazarene University 3.4
Customer service assistant job in Nampa, ID
Working within the NNU Center for Professional Development (CPD) and NNU Global, the CPD CustomerService Coordinator is responsible for responding to student and stakeholder inquiries and supporting student requests for information and help. The CPD CustomerService Coordinator also performs consistent office tasks and supports office projects.
This is a part-time position with the potential of becoming a full-time position within the first year.
Essential Functions
* Respond to student inquiries via email and telephone, including student logins, discount codes, course questions, receipts, and payments
* Process courses by entering them into Higher Reach
* Place and monitor student book orders
* Oversee course evaluations
* Work with the CPD Operations Coordinator to process incoming payments
* Prepare conference materials
* Monitor, order, and dispense internal office supplies
* Coordinate office events and celebrations
* Support the CPD marketing team with customer insights and social media engagement
* Perform other duties as assigned
Requirements
Required Qualifications
High school diploma
Work under own initiative to facilitate effective and meaningful team efficiency
Strong organization skills and detail orientation
Time management skills: able to prioritize workload and projects and to adjust priorities
Excellent oral and written communication skills
Strong computer skills and ability to learn new systems
Work well within a team-oriented environment
The University requires that all candidates be Christians (preferably in the Wesleyan tradition), and must be comfortable with, in agreement with the mission and lifestyle values of NNU
Preferred Qualifications
Associate or bachelor's degree in business, education, or related field
2+ years of general business experience
Compensation
Salary determined by the educational background and experience of each applicant. Full-time personnel offered access to a benefits package including health, vision, and dental insurance for employee and family, life and disability insurance, flexible spending plan, tuition benefits, annual leave, sick leave, opportunities for professional development, and a retirement program.
Northwest Nazarene University is an Equal Opportunity Employer. As an educational institution operating under the auspices of the Church of the Nazarene, Northwest Nazarene University is permitted, and reserves the right to prefer employees on the basis of religion (Title VII, Sections 702-703, United States Civil Rights Act of 1964, as amended).
$35k-40k yearly est. 27d ago
Full Time Customer Service Associate, FREIGHT
Zamzows Inc.
Customer service assistant job in Boise, ID
Requirements
What You Bring to the Role
Required Qualifications
Must be at least 18 years old
Comfortable initiating conversations and engaging with customers
Able to work a flexible schedule - including weekends
Reliable, punctual, and able to work independently and as part of a team
Able to lift 50 lbs. or more multiple times per shift
Required Education
High School Diploma or equivalent
Preferred Experience
1+ year of retail or cashiering experience is a plus
Salary Description $14.50 - $15 / Hour
$14.5-15 hourly 7d ago
Customer Service Associate
Heritage Landscape Supply Group
Customer service assistant job in Nampa, ID
We are actively seeking a self-motivated, customerservice-oriented individual that is a team player. This full-time CustomerService Associate will be responsible for order entry at the sales counter with other related warehouse duties such as stocking shelves, shipping product, loading trucks, along with
some driving
as well. Workweek is Monday through Friday, with an opportunity for overtime during the busy season. Industry experience and/or product knowledge is helpful.
ESSENTIAL DUTIES
-Entering orders at point of sale using the company computer system
-Interacting with customers over the phone, via email and in person
-Order picking/staging
-Replenishment
-Shipping/receiving
-Loading/unloading delivery vehicles
-Delivering product to customers and branch locations
-An eye for safety including pre-trip inspections, securing loads and strict adherence to DOT/CDL regulations.
-Understanding and adherence to the regulations detailed in FMCSA.
-Other related duties as assigned
REQUIREMENTS
-Basic computer knowledge, including Internet use
-Industry experience and/or product knowledge is helpful.
-Acceptable driving record
-Verifiable driving history
-Forklift experience helpful
-Ability to lift up to 75 lbs on a repetitive basis
-Bilingual (English and Spanish) is preferred, but not required
-Able to pass pre-employment drug test and DOT physical
Job Location:
Silver Creek - Nampa3713 Garrity Blvd Nampa, ID 83687As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: ************, or by email to: *************************** with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance.
$25k-33k yearly est. Auto-Apply 7d ago
Customer Service Associate
Xcel Marketing Group
Customer service assistant job in Meridian, ID
Xcel Marketing is an in-store marketing company that represents the leaders in home entertainment inside the largest retailers in the world. We are passionate about delivering quality and results. We value teamwork within our agency and strive for good partnerships across all platforms.
Job Description
Xcel Marketing Group Inc. - Boise, ID
We are looking for a customer-oriented service representative. A customerservice representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customerservice representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities:
Direct Marketing
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customerservice team sales targets
Handle customer complaints, provide appropriate solutions and alternatives
Follow communication procedures, guidelines and policies
Take the extra mile to engage with customers
Work within a Retail
Promote our services and products
Requirements:
Track record of over-achieving quota
Strong people skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Sales experience
Additional Information
$10 base pay/ paid weekly every friday + commission incentives
our reps average $500-$1000+ a week
Occasional paid travel opportunities
Fun, Lively Group of Professionals!
$10 hourly 1d ago
Senior Customer Solutions Engineer - IMS Professional Services
Rocket Software 4.5
Customer service assistant job in Boise, ID
**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers.
This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence.
**Core Technical Skills:**
+ Install, configure and manage IMS in a parallel sysplex environment
+ IMS systems programming
+ Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization
+ Reviewing new versions of IMS for functionality, advising how they benefit the client
+ Evaluating change requests and determine impact to assigned clients
+ Vendor consultations for problems and questions
+ DR recovery of application objects
+ Troubleshooting and solving production database issues
+ Demonstrated ability to respond quickly and effectively to support requests from multiple clients
+ Supporting multiple customer for after hours on-call
**Database Skills:**
+ Database Administration
+ Knowledge of IMS database organization using access methods of VSAM and OSAM
+ Full function database organization types
+ HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM
+ Definition and use of LOGICAL databases
+ HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc.
+ Fast Path databases (DEDBs)
+ Database Design and related utilities
+ DBD source coding and DBDGEN
+ PSBGEN source coding and PSBGEN
+ How databases are processed using secondary indexes (PROCSEQ=)
+ Correct usage of PROCOPT= to minimize database locking
+ ACBGEN
+ Online Change
+ IMS commands related to ACB and FORMAT changes
+ Database monitoring
+ Space management
+ Database dataset space reporting for proactive outage avoidance.
+ How to immediately fix an out of space condition for a VSAM database dataset
**Integration Skills:**
+ Coding and usage of IMS reorganization utilities (including IBM, BMC, CA)
+ Unload
+ Prefix resolution
+ Reload
+ Prefix update
+ Secondary index build
+ Image copy
+ Pointer checker
+ Support planned (disaster recovery) and unplanned (emergency) database recovery activities
+ Knowledge of log archive and change accumulation utilities
+ How to perform a log archive on demand
+ Knowledge of IMS DB recovery utility
+ How to use DBRC to generate JCL for forward recovery and point-in-time database recovery
+ Identification and resolution of performance issues
+ Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity
+ Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30
+ Use of DFSDDLT0 utility to access data
+ Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus
+ Using DBRC to monitor database activity
**Education and Experience:**
+ Bachelor's Degree, or equivalent experience
+ 8 + years as a Systems Programmer or other similar position
+ 4+ years customer facing consulting experience
+ Development, application lifecycle or change management experience is a plus
**Preferred Qualifications:**
+ Proven critical thinking, analytical and troubleshooting skills
+ Excellent interpersonal, relationship management and communication skills.
+ Excellent time management skills
+ Previous customer facing consulting experience
**Travel Requirements:** Up to 10%
**Information Security:**
Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
**Diversity, Inclusion & Equity:**
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
\#LI-MM1
\#LI-Remote
The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location.
.
**What Rocket Software can offer you in USA:**
**Unlimited Vacation Time as well as paid holidays and sick time**
**Health and Wellness coverage options for Rocketeers and dependents**
**Life and disability coverage**
**Fidelity 401(k) and Roth Retirement Savings with matching contributions**
**Monthly student debt benefit program**
**Tuition Reimbursement and Certificate Reimbursement Program opportunities**
**Leadership and skills training opportunities**
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
Onboard business members with Merchant Services and provide outstanding service and support for existing merchant members. Ensure merchant accounts are set up properly and functioning as intended. Provide support via phone and email for merchant services questions from team members and business members.
Duties and Responsibilities:
Sell merchant services to business members from incoming leads and phone calls as needed.
Answer team member questions on merchant services or existing merchant accounts.
Respond to tickets created for Risk Analyst review on merchant accounts and work with the member to obtain any requested information for review.
Assist members with questions or issues they have with their Merchant Services account, as well as any requested changes to the account.
Assist Merchant Services team with preparation of merchant proposal packages for prospective accounts.
Assist with updating policies and procedures.
Assist with merchant account review and periodic follow up with merchant members.
Maintain in-depth product knowledge on all aspects of Merchant Services including products, Software as a Service (SaaS) plans, payment gateways, monthly fees, product cost, First Data Meta Bank Credit Policy/Unqualified Business, statement analysis and rate review.
Maintain a basic understanding of new business account requirements and products and services.
Complete reports on overall productivity for the Merchant Services department
Provide support for projects or changes that will impact the Credit Union's business members.
Other duties as assigned.
Qualifications:
Bachelor's Degree or equivalent experience. 0-5 years' relevant experience. Ability to effectively work and communication within the organization and with business members. Ability to always maintain the confidentiality of the Credit Union and member records.
Performance Standard:
Must take pride in department, always meeting and exceeding business member's expectations. Must be professional and courteous in communication. Ability to work under pressure and organize tasks for optimal performance. Excellent communication, relationship building and sales skills.
Physical Requirements:
Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).
Sit for extended periods of time.
Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.
Repetitive motion using wrists, hands, and fingers.
Reach keyboards.
Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).
The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.
Must be eligible for membership at ICCU to obtain employment.
ICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.
$27k-35k yearly est. 18d ago
Customer Service Advisor
Cobblestone Auto Spa
Customer service assistant job in Meridian, ID
Wage: $16.00 + Commissions Essential Functions (Other Duties as Assigned) * Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints) * Identify customer needs through open-ended questions and active listening
* Educate customers on available wash and detail packages, highlighting features, benefits, and value
* Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits,
and value (select lube center locations only)
* Promote and sell memberships, including Fast Pass and Unlimited programs
* Present and explain current promotions and incentives to encourage additional purchases
* Assistcustomers with payment transactions at the kiosk and answer general inquiries
* Overcome objections with professionalism and empathy to guide customers to the best solutions
* Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns
* Collaborate with site team members to ensure smooth and efficient site operations including all necessary
duties- varies by business needs
* Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station
cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car
wash environment
* Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
* Perform other duties as assigned to support the team and site performance
Education and Experience
* High School Diploma or equivalent preferred, not required
* Prior customerservice or sale experience preferred, not required
* Must be able to successfully pass a background check in accordance with company policies and applicable laws
* Must be at least 16 years of age (or older where required by law or safety regulations)
* Valid driver's license preferred (may be required depending on location and responsibilities)
Knowledge, Skills, and Abilities
Knowledge
* Basic understanding of customerservice principles and practices
* Familiarity with point-of-sale systems
* Awareness of Spotless Brands' wash services, detain offerings, and membership options
* General knowledge of company policies and operational procedures
Skills
* Excellent communication skills, including active listening and clear, persuasive speaking skills
* Strong customerservice and people skills; ability to build rapport quickly
* Sales-minded with the ability to highlight value and drive conversions
* Effective organizational and time management skills
* Ability to multitask in a fast-paced, customer-facing environment
Abilities
* Ability to work independently while remaining team focused
* Ability to remain calm and professional under pressure or high-volume periods
* Ability to adapt communication style to meet different customer needs and personalities
* Ability to operate or learn to operate point-of-sale and kiosk systems
* Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks
* Ability to work flexible hours, including evenings, weekends, and holidays
Physical Requirements
* Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a
time
* Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional
ascending and descending a ladder
* Ability to twist, carry, reach, push, and pull frequently
* Ability to lift and carry 50 pounds without assistance for work-related materials
* Ability to work outdoors and be efficient in all weather conditions
* Ability to work on your feet in a fast-paced, physically active environment
* Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools,
or high-traffic areas
* Use of personal protective equipment (gloves, eyewear, etc....) as required
* Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies
arise
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position.
Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any
person authorized to give instructions or assignments.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably
accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and
abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and
abilities.
Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for
applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or
recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you
are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email
promptly.
Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified
interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified
applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran,
disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use EVerify to check employment eligibility: ****************************************************************************************** and
***********************************************************************************************
$16 hourly 7d ago
CPD Customer Service Coordinator
Northwest Nazarene University 3.4
Customer service assistant job in Nampa, ID
Full-time Description
Working within the NNU Center for Professional Development (CPD) and NNU Global, the CPD CustomerService Coordinator is responsible for responding to student and stakeholder inquiries and supporting student requests for information and help. The CPD CustomerService Coordinator also performs consistent office tasks and supports office projects.
This is a full-time, onsite position which reports to the Director.
Essential Functions
Respond to student inquiries via email and telephone, including student logins, discount codes, course questions, receipts, and payments
Process courses by entering them into Higher Reach
Place and monitor student book orders
Oversee course evaluations
Work with the CPD Operations Coordinator to process incoming payments
Prepare conference materials
Monitor, order, and dispense internal office supplies
Coordinate office events and celebrations
Support the CPD marketing team with customer insights and social media engagement
Perform other duties as assigned
Requirements
Required Qualifications
High school diploma
Work under own initiative to facilitate effective and meaningful team efficiency
Strong organization skills and detail orientation
Time management skills: able to prioritize workload and projects and to adjust priorities
Excellent oral and written communication skills
Strong computer skills and ability to learn new systems
Work well within a team-oriented environment
The University requires that all candidates be Christians (preferably in the Wesleyan tradition), and must be comfortable with, in agreement with the mission and lifestyle values of NNU
Preferred Qualifications
Associate or bachelor's degree in business, education, or related field
2+ years of general business experience
Compensation
Salary determined by the educational background and experience of each applicant. Full-time personnel offered access to a benefits package including health, vision, and dental insurance for employee and family, life and disability insurance, flexible spending plan, tuition benefits, annual leave, sick leave, opportunities for professional development, and a retirement program.
Northwest Nazarene University is an Equal Opportunity Employer. As an educational institution operating under the auspices of the Church of the Nazarene, Northwest Nazarene University is permitted, and reserves the right to prefer employees on the basis of religion (Title VII, Sections 702-703, United States Civil Rights Act of 1964, as amended).
How much does a customer service assistant earn in Boise, ID?
The average customer service assistant in Boise, ID earns between $26,000 and $40,000 annually. This compares to the national average customer service assistant range of $26,000 to $42,000.
Average customer service assistant salary in Boise, ID