Customer Relations Representative
Customer service assistant job in Phoenix, AZ
Customer Relations Representative - Kevin McGraw State Farm
Employment Type: Full-time
Do you love helping people and building lasting relationships? Join the Kevin McGraw State Farm team in Phoenix, where your ability to connect, problem-solve, and create positive experiences will make a real impact every single day.
As a Customer Relations Representative, you'll be the friendly and dependable voice our customers count on. From answering questions and resolving issues to providing peace of mind after life's unexpected moments - you'll help reinforce the trust and service our agency is known for throughout the community.
If you're motivated by helping others, enjoy working as part of a supportive team, and want to grow your career with a respected State Farm agent, we'd love to meet you.
What You'll Do
Respond to customer inquiries with empathy and professionalism
Resolve billing, policy, and service-related questions promptly and accurately
Maintain customer records and assist with retention strategies
Collaborate with teammates to ensure a seamless customer experience
Support community engagement and agency growth initiatives
What You Bring
Excellent communication and problem-solving skills
Willingness to obtain your Property & Casualty License with Employer Support
A passion for helping others and providing top-tier service
Customer service experience preferred (insurance experience a plus)
Ability to multitask and stay composed under pressure
Positive attitude, reliability, and a team-first mindset
Why You'll Love It Here
Supportive, team-oriented environment led by a top-performing agent
Ongoing training and professional development opportunities
Path for advancement for motivated and sales-minded team members
Competitive compensation and growth potential within the agency
The chance to make a difference in the Phoenix community every day
Customer Account Specialist
Customer service assistant job in Chandler, AZ
About the Company:
Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. Established in 1996, the company supports some of the world's largest multinational manufacturers across the microelectronics, semiconductor, pharmaceutical, life science, and medical device industries.
Job Summary:
We are looking for a Customer Account Specialist to work at our facility in Chandler, Arizona. The successful candidate will play a critical role in maintaining service levels and providing support to important multinational customers.
Key Responsibilities:
Develop good business relationships with new and existing customers.
Handle customer enquiries by both email and phone.
Process incoming customer requests and purchase orders to ensure they are correctly raised on our own internal systems with all required information.
Support the delivery of excellent customer service at every opportunity.
Liaise effectively with internal and external team members to complete tasks, solve problems, quickly turnaround customer orders, and distribute information.
Perform various actions such as order entry, order management, stock reporting, data input, on a variety of computerized inventory management systems.
Compile, analyze, and manage the communication of various reports to customers.
Manage lead times and communicate effectively with customers and internal stakeholders.
Coordinate with warehouse team on regular, urgent, and special orders that may require kitting, assembly, or other additional works.
Recognize, document, and escalate issues or trends that could impact customer service levels, stock accuracy, process efficiency, following appropriate communication and escalation channels where required.
Develop an understanding of our product offering, the applications for parts held within the warehouse, and the intricacies of the customers operating environment.
Support external client facing colleagues with tasks and information to ensure high level of customer service is delivered.
Required Qualifications:
Experience working in a similar role and/or industry.
Passion for delivering first class customer service to customers.
Ability to identify customer needs and ensure customer satisfaction with every enquiry.
Good time management skills.
Strong communication, organizational and administration skills.
Ability to prioritize, multitask, and operate in a busy working environment.
Flexible and Pro-active attitude.
Ability to identify problems before they arise and the initiative to come up with solutions.
Proficient working with Microsoft Office programs (Outlook, Word, PowerPoint, Excel).
Experience using computerized inventory management software e.g. ERP, WMS, etc.
Prior use of SAP highly beneficial.
Prior experience working with spare parts / machine parts / automotive parts / technical products, a distinct advantage.
Customer Service Claims Representative (Unlicensed Auto)
Customer service assistant job in Phoenix, AZ
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
It is all about learning and growing. Our Customer Service Claims Representative role may be a new career for you. There's a lot to learn, but the pathway is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid four-month training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our members independently. We have new training classes starting every month.
Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.
Work schedules will vary and may include some nights and weekends. Schedules are assigned based on business need. Regularly scheduled shift hours that fall between 6 p.m. and 7 a.m. during the week, or between 6 p.m. Friday and 7 a.m. Monday are eligible for shift premium pay.
We are currently seeking dedicated professionals to work in our Phoenix office (1 Norterra Drive, Phoenix, AZ 85085) as a Customer Service Claims Representative. You will be part of an outstanding contact service center, where you will focus on providing claims service to members regarding the initial contact on all AUTO First Notice of Loss (FNOL) claims. In addition, you will respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to our members.
What you'll do:
Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.
Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.
Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.
Resolve status inquiries and, when appropriate, route to handling adjuster.
Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels.
Apply strong time management skills by closely adhering to assigned work schedule.
Embrace continuous improvement and development through coaching and collaboration with manager and team members.
Use strong call management skills by assisting members within a timely manner and limiting non-productive time.
May assign or initiate emergency services when required on specific claims.
Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours.
Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
High School Diploma or GED
Ability to provide exceptional customer service for our members by using active listening, verbal, and written communication skills to communicate clearly, professionally, and empathetically.
Highly developed interpersonal skills to collaborate effectively in a fast-paced team environment.
Ability to prioritize and multi-task while navigating through multiple business applications.
Successful completion of a job-related assessment is required.
May require acquisition and maintenance of insurance adjuster license within 90 days. (USAA provides all materials and licensing fees.)
What sets you apart:
US military experience through military service or a military spouse/domestic partner
Compensation range: The hiring range for this position is: $43,750 to $44,750.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Auto-ApplyCustomer Service Representative (CSR 4)
Customer service assistant job in Phoenix, AZ
Phoenix, AZ (100% Onsite) 1600 W. Monroe St., Phoenix, AZ 85007
Duration - 4 Months
Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM (40 hours/week)
Education Requirement
High School Diploma or equivalent
Work Authorization & Security
Security clearance required
Local candidates only (Phoenix, AZ)
Position Summary
The Customer Service Representative (CSR 4) will support the Administrative Support Unit within AZDOR by handling taxpayer inquiries, processing tax-related requests, and performing administrative and data entry functions. This role requires strong tax knowledge, attention to detail, and the ability to manage multiple systems and customer interactions.
Key Responsibilities
Review and process incoming collection and administrative email requests, including:
Payment and return transfers
Payment location and research
Tax return modifications
Low-volume returns
Charge-off reports
Federal extensions
Delinquency clearance
Re-establish billing
TAS entity updates
Internal and external (600) refunds
Account merges
Process Review Items (PRI)
Levies and 5009L certifications
Miscellaneous taxpayer requests
Prepare, file, review, and process Administrative Support documentation
Compute payoff amounts and respond to general financial inquiries
Answer incoming calls from taxpayers and internal staff
Respond to inquiries verbally and in writing (email/letters)
Research and resolve:
Tax clearance applications
Collections maintenance requests
Debt set-off inquiries
Utilize multiple databases and internet-based tools for research
Perform accurate data entry into TAS and other internal/external systems
Track individual production and monthly workload metrics
Maintain and manage Administrative Support files
Process weekly low-balance lien release reports
Required Skills
Tax experience
Basic math skills
Excel experience
Preferred Skills
Google Workspace / Google Tools
Customer Service Representative
Customer service assistant job in Phoenix, AZ
We are seeking a detail-oriented Customer Service Representative to support administrative and collections-related operations. This role involves processing taxpayer requests, handling inbound calls, performing account research, and ensuring accurate resolution of inquiries related to tax accounts and administrative support services.
The ideal candidate will be comfortable working in a fast-paced, production-driven environment, managing multiple requests while maintaining accuracy and professionalism.
Key Responsibilities
Review and process incoming collection-related email requests, including payment and return transfers, account research, refunds, levies, charge-offs, extensions, delinquency clearances, and account updates.
Prepare, file, review, and process Administrative Support documentation, including payoff calculations and responses to general financial inquiries.
Answer and respond to incoming taxpayer and internal calls, providing resolution via phone or written communication.
Research and respond to tax clearance applications, collections maintenance requests, debt set-off inquiries, and other administrative support requests.
Utilize multiple databases and online tools to research taxpayer accounts and provide accurate payoff information.
Perform data entry into internal systems and databases supporting Administrative Support operations.
Track and document individual production metrics and monthly work volumes.
Manage record retention, including weekly processing of low-balance lien release reports.
Required Skills & Qualifications
Prior tax-related experience
Basic math skills, including calculations and payoff amounts
Excel proficiency (data entry, basic formulas, spreadsheets)
Ability to handle high-volume work with accuracy and attention to detail
Strong written and verbal communication skills
Preferred Skills
Experience using Google tools (Docs, Sheets, Gmail)
Customer Service Representative
Customer service assistant job in Mesa, AZ
Bilingual applicants only.
Our ideal candidate loves talking to people and proactively solving issues. Construction or insurance billing background is a plus.
Responsibilities
Communicate with customers via phone, email and chat.
Provide knowledgeable answers to questions about product, pricing and availability.
Work with internal departments to meet customer's needs.
Data entry in various platforms.
Executing daily tasks.
Qualifications
Bilingual: English (fluent) & Spanish (fluent)
At least 1 - 3 years of relevant work experience.
Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
Ability to multi-task, organize, and prioritize work.
Benefits
Health Insurance (medical, prescriptions, preventive care)
Dental & Vision Insurance
Paid Time Off
Senior CSA Estimator - Construction Management
Customer service assistant job in Phoenix, AZ
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people's lives. Working in partnership makes it possible to deliver the world's most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
We are majority-owned by CBRE Group, Inc., the world's largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.
Job Description
Turner & Townsend are seeking an experienced Senior CSA Estimator to join our team. The ideal candidate will lead the preparation of detailed and accurate cost estimates for civil construction projects, ensuring effective cost management and project success.
Responsibilities:
Prepare detailed and accurate cost estimates for civil construction projects.
Review project plans and specifications to determine the scope of work and required materials.
Lead the development of comprehensive cost management plans with project teams.
Analyze project requirements and provide value engineering options.
Perform cost risk analysis and provide input into value engineering.
Communicate and collaborate with clients, contractors, and other stakeholders.
Utilize industry-specific estimating software and tools to prepare estimates.
Provide estimating advice, guidance, and analysis to project stakeholders.
Develop and maintain up-to-date knowledge of industry-specific estimating processes and methodologies.
Prepare formal estimating reports, including quantity, cost, escalation, and other assumptions and clarifications.
Mentor and support junior estimators, fostering their professional development and promoting a culture of continuous learning and improvement.
SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
Qualifications
Bachelor's degree in construction management, cost management, quantity surveying, civil engineering or field related to construction.
Minimum 5-7 years of relevant experience
Experience providing conceptual estimating services and/or pre-construction services at a construction management or related firm.
Experience supporting large scale construction projects and programs
Good knowledge of construction industry technical matters, such as value management and value engineering.
Excellent communication skills.
Additional Information
*On-site presence and requirements may change depending on our client's needs
Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.
We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.
Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
Please find out more about us at ************************** and **********************
All your information will be kept confidential according to EEO guidelines.
#LI-MB1
Join our social media conversations for more information about Turner & Townsend and our exciting future projects:
Twitter
Instagram
LinkedIn
It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.
Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.
Seeking Individuals with Customer Service Skills
Customer service assistant job in Mesa, AZ
US Based Wellness Company is Seeking Dynamic, Enthusiastic, Upbeat candidates with excellent people skills and strong desire to help others to join our marketing team in a marketing/customer service capacity. We provide dynamic team support, one on one mentoring and all the resources you need to be successful. As long as you have a strong drive for success we will help you get there. Stop wasting gas commuting or on daycare, through our state of the art technology you can work with us in a telecommute capacity which will mean flexible hours.
SKILLS NEEDED:
Exceptional Customer Service Skills
Basic Computer Skills and MS Office Knowledge
Excellent Written and Verbal Communication Skills
No Marketing Experience is required!
MUST be Coachable!
REQUIREMENTS:
Up To Date Computer with High Speed Internet access
Telephone access with three way calling capabilities
This is not a sales position. If you feel you have the skills and meet the requirements we are looking for please submit your resume for consideration. Suitable candidates will be contacted to set up an interview.
Customer Retention Representative
Customer service assistant job in Phoenix, AZ
Your Career at Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives.
Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment.
Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Learn more at: ********************
Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.
Job Description
As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. The Customer Retention Representative is part of a supportive, service-oriented team that:
• Responds to call center customer retention calls for all Cox residential services and product lines.
• Identifies and resolves customer issues.
• Exercises creative negotiation skills to motivate customers to continue using Cox services.
• Offers additional or upgraded services, while providing a quality customer experience.
• Lives the Cox Values, by demonstrating an approach towards people and work that is consistent with the overall values of the company.
Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career.
Primary Responsibilities and Essential Functions
• Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
• Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
• Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
• Educate customers on active product features, service offerings, billing, charges, and product value.
• Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively.
• Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers.
• Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs.
• Responsible for utilizing multiple customer databases to access, change or input account information for customers.
• Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
• Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.
• Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database.
• Other duties as assigned.
Qualifications
Minimum
• HS diploma, GED, or relevant work experience.
• Effective communication skills.
• Excellent computer skills.
• Demonstrated ability to multi-task.
• Excellent interpersonal skills to work effectively with teams throughout organization.
• Excellent ability to pursuade others through indirect influence.
• Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.
• Demonstrated ability to establish collaborative customer relationships in a fast-paced environment.
• Demonstrated capacity to thrive in a high-change, often ambiguous business environment.
• Eligibility to work in the United States.
Preferred
• Experience in telecommunications industry.
Additional Information
All your information will be kept confidential according to EEO guidelines.
APPLY AT: ************************************************** (JOB CODE 142435)
Customer Service Level II
Customer service assistant job in Phoenix, AZ
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
• Call Topics: 100% inbound calls
• First level support, common questions are in regards to pay-off on loans, copy of statements, payment, insurance on property, escrow, etc.
• Assists customers with questions or issues regarding their accounts received via phone and/or correspondence.
• Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Requires advanced knowledge of the organization, products and/or services.
• Must have good communication and problem-solving skills.
• May research issues or transfer to a research function.
• May involve cross selling or up selling of other financial products.
• Handles customer calls with somewhat more complexity.
• Generally has more than 2 year of experience.
Additional Information
To know more on this position or to schedule an interview please contact;
Vishwas Jaggi
************
Pm Customer Service Baker
Customer service assistant job in Phoenix, AZ
3110 E Shea Blvd, Phoenix AZ 85028
$15/hr + tips (+$2-$5/hr)
12 PM - 8 PM | Weekend availability required
Health, Dental, Vision, PTO, discounts
Proof Bread is a globally recognized all-sourdough bakery. We specialize in milling our own organic and whole grains for maximum nutrition, naturally leavening with our sourdough starters, and long-fermenting our doughs for best digestion.
Our purpose is to unearth the human spirit through timeless nourishment and tangible hope. This means building capacity in our bakers, not just for the work we do inside the bakery, but as the lives we lead as whole humans. The work we do is challenging, but rooted in community and highly rewarding.
We are hiring a PM Customer Service Baker who brings enthusiasm, drive, and authentic hospitality. You'll serve customers, do some light baking and production support, and set the stage for the next day's success. We're seeking motivated, detail-oriented people who take pride in their work and thrive in a dynamic environment. We're looking for someone responsible and reliable who moves with purpose, thinks ahead, and embodies our values of Bravery, Resilience, Efficiency, Accountability, and Trust.
The most successful candidates are natural leaders driven by a high level of personal integrity and an intrinsic desire for excellence. They value teamwork, communication, and planning ahead for success.
Apply if you're ready to nourish your community.
Customer Retention/Billing Specialist
Customer service assistant job in Phoenix, AZ
Job Description
State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are currently seeking a dynamic individual to join our team as a Customer Retention/Billing Specialist - State Farm Agent Team Member.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
RESPONSIBILITIES:
Greet clients, answer phone calls, respond to emails, and handle client inquiries.
Prepare and process insurance forms, manage client files, and ensure all paperwork is accurately completed and filed.
Enter client information into the agency management system and update records as necessary.
Handle billing inquiries, process payments, follow up on overdue accounts.
Act as a liaison between clients and agents, ensuring clear and effective communications.
QUALIFICATIONS:
Must have Arizona Property and Casualty License
Previous insurance experience preferred (State Farm)
Previous administrative or customer service experience, preferably in an insurance or financial services setting.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to multitask and prioritize tasks effectively.
Friendly and professional demeanor with a strong focus on customer satisfaction.
High level of accuracy in data entry and document preparation.
Ability to work independently, handle client issues, and find effective resolutions.
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
Customer Success Consultant
Customer service assistant job in Phoenix, AZ
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The **Customer Success Consultant** is a customer-facing role aligned to our large and mid-market enterprise customer segment, driving customer value and success through optimal utilization of Lumen solutions. This is accomplished by ensuring customers realize and experience value from Lumen, monitoring indicators of customer health, addressing customer concerns, and helping them better use our technology/products to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engaging sales accordingly.
**The Main Responsibilities**
+ Construct and implement **customer success plans,** driving customer value realization
+ **Manage customer metrics** , including usage data, health indicators, and renewal dates in alignment with objectives
+ Evaluate **product and portal** **adoption maturity level** and address roadblocks leveraging digital marketing slicks, adoption articles and other templates
+ Build **value-based relationships** with customers to optimize CS plays while leveraging self-service
+ Share **thought leadership** with customers based on needs resulting in strengthened customer trust
+ Identify and qualify **opportunities for expansion,** partnering closely with sales
+ Implement **revenue management practices** driving accountability and goal alignment; revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
+ **Manage risks to customers' success** , identify root causes, define and activate solutions, and deploy cross-functional support to resolve
+ **Onboard new** **customers** and partner with sales, delivery & support to ensure **successful deployment of solutions and services** including bill reviews and audits
+ Define and execute **renewal** methodology aligned with customer priorities to positively impact profit margins
**What We Look For in a Candidate**
+ Experience: 5+ years customer success or account management experience
+ Education Level: Bachelor's Degree or equivalent work experience
+ Experience working with large and medium enterprise customers
+ Excellent communication and interpersonal skills with ability to build strategic relationships within customer accounts
+ Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
+ Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
+ Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
+ Brings technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
+ Effective and confident decision making based on business and financial principles
+ Working knowledge of MS Office suite
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$73,805 - $98,406 in these states: CO
$77,322 - $103,089 in these states: CA, VA, and WA.
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits (****************************************************
+ Bonus Structure
\#LI-Remote
**What to Expect Next**
Requisition #: 340973
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Customer Assistance Representative Full Time
Customer service assistant job in Phoenix, AZ
American Airlines is seeking Full Time Customer Assistance Representative at the Phoenix Sky Harbor International Airport.
The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.
If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Please go to *********************** and submit a transfer request.
This job will continue to be posted until at least 08-15-25. If interested please apply prior to this date.
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner: Starting pay is $16.10 per hour.
What you'll do
These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Greeting customers when they enter the airport or arrive in the ticket area
Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of issues or errors
Communicating with IT about kiosk technology issues that require additional servicing
Verifying that customers' carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
Accepting and activating customers' self-tagged baggage at the activation station
Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
Refer customers to customer service agents when appropriate
Performing clearance and verification of documents at kiosks
Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
Assisting unaccompanied minors with boarding, deplaning, or other transportation
Providing customers with gate information and directions
Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA)
Adhere to company policies, procedures, and performance standards
Wear uniforms as required by company policy
Provide quality customer service in a professional manner in accordance with American's guidelines
Use multiple internal resources/systems, including during customer interactions
* Reasonable accommodations may be made for qualifying individuals with disabilities.
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
High School diploma or GED or international equivalent
Must be 18 years of age or older
Read, write, fluently speak and understand the English language.
Bilingual language skills may be required in some locations
Applicable valid driver's license as required by local authorities
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Must be authorized to work in the U.S.
Preferred Qualifications- Education & Prior Job Experience
Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
*Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.
Customer Liaison Officer
Customer service assistant job in Avondale, AZ
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
We are seeking a dedicated and customer-oriented individual to join our team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their needs are met efficiently and professionally.
* Warmly greet and assist customers as they enter the branch, creating a positive first impression
* Identify and assess customer needs through active listening and questioning
* Record and monitor customer inquiries, ensuring accurate documentation
* Efficiently allocate customers to appropriate departments or specialists for further assistance
* Provide basic information and guidance on bank products and services
* Handle and resolve simple customer queries independently
* Maintain a high level of integrity and adhere to ethical standards in all interactions
* Collaborate with other team members to ensure smooth customer flow within the branch
* Stay updated on bank policies, procedures, and product offerings to provide accurate information
* Contribute to maintaining a clean and welcoming branch environment
Qualifications
* National Certificate (NQF5) or equivalent qualification
Experience
* 1-2 years of branch banking experience, focusing on customer service
* Excellent communication and interpersonal skills
* Proficiency in computer systems, including banking software
* Strong problem-solving abilities and attention to detail
* Customer-centric mindset with ability to work in a fast-paced environment
* Basic knowledge of banking products and services (preferred)
* Fluency in English and other local languages (advantageous)
Additional Information
Behavioural Competencies:
* Following Procedures
* Interacting with People
* Managing Tasks
* Meeting Timescales
* Producing Output
* Showing Composure
* Team Working
* Upholding Standards
Technical Competencies:
* Banking Process & Procedures
* Client Servicing
* Customer Reception and Channelling
* Product Knowledge (Consumer Banking)
Associate Customer Service Representative Everyday Banking
Customer service assistant job in Phoenix, AZ
Why Wells Fargo:
Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us!
About this role:
Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.
In this role you will:
Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers
Required Qualifications:
6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
Ability to execute in a fast paced, high demand, metric driven call center environment
Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
Knowledge, understanding and experience of internet, mobile, and social media technology
Job Expectations:
Must be able to attend full duration of required training period
This position is not eligible for Visa sponsorship
Ability to work additional hours as needed
Schedule may be eligible for a shift differential under the terms of the shift differential policy
Must work on-site at the location posted
Training and Work Schedule:
You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
Training class starts on 02/17 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
We're open from Sunday - Saturday, Open 24 Hours. Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. Most schedules will be mid-shift or evening-shift.
Posting Location:
2202 W Rose Garden Ln, Phoenix AZ 85027
@RWF22
Posting End Date:
1 Jan 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Strategic Accounts Services, Service Specialist
Customer service assistant job in Phoenix, AZ
The Strategic Account Services, Service Specialist is responsible for managing, servicing, and supporting AssetMark's strategic and institutional partnerships, including Wealth Management Firms, Enterprises, Hybrid and RIAs. This individual acts as a trusted liaison and day-to-day contact for home-office personnel, ensuring seamless coordination across operations, service, compliance, and platform capabilities.
The core accountability of the Service Specialist is to deliver fast, reliable, personalized support as requests come in via email and phone working with a variety of stakeholders to ensure firm contacts feel confident, well-cared for and appreciated in every interaction. They should also feel that their firm matters and can achieve their goals working with AssetMark on whatever particular issue for which they are contacting us.
This role is critical in delivering an exceptional partner experience by executing on key firm initiatives, facilitating onboarding and education, and aligning internal teams with the needs of our partner firms. The Service Specialist will serve within a team that is the primary internal contact and collaborate across departments to support business continuity and service excellence.
We can consider candidates for this position who are able to accommodate a hybrid work schedule and are close to our Phoenix, AZ office.
Key Responsibilities:
Partner Relationship Management & Support
Serve as a responsive point of contact for home-office personnel within strategic and institutional partner firms.
Fully own incoming issues from intake to resolution. Deliver service that builds and maintains strong, professional relationships by providing consistent, responsive, and knowledgeable service.
Onboard new firm contacts and provide training and orientation on platform functionality, workflows, and service processes.
Act as a liaison between cross function areas of AssetMark to ensure we deliver timely execution of operational tasks requested by partner firms.
Deliver ongoing support and education on operational procedures, administrative capabilities, technology tools, and policy updates.
Service Operations & Problem Resolution
Handle incoming inquiries related to:
Technology platforms (e.g., eWealthManager)
Account setup, documentation, and workflows
Billing, commissions, and compensation inquiries
Regulatory, compliance, and due diligence support
Reporting and data access
Take ownership of issue resolution, ensuring timely follow-up and clear communication with firm contacts.
Escalate service-related challenges as needed and ensure status updates are delivered until resolution is achieved.
Internal Collaboration & Operational Excellence
Act as the liaison between partner firms and internal departments including Business Consulting, Service, Operations, Compliance, Marketing, Product, and Technology.
Communicate with Strategic and Institutional Account Managers assigned to these firm relationships as needed (Particularly Positive or Negative interactions that could have implications to the ongoing relationship; Opportunities or Sentiment Uncovered)
Maintain comprehensive documentation of firm profiles, including structure, preferences, restrictions, and key contacts.
Identify and share operational best practices and process improvement opportunities across the Strategic and Institutional Accounts team.
Monitor daily workflows for potential efficiency gains, risk mitigation, and enhancements to partner experience.
Organize all documentation per partner firm including agreements, resources, marketing material, list of advisors.
Qualifications & Ideal Profile:
3-5+ years of experience in relationship management, client service, or operational support within financial services.
Familiarity with Wealth Management Firms, Enterprises, Hybrid and RIA environments, including administrative and compliance operations.
Excellent communication, organizational, and interpersonal skills with a strong commitment to partner satisfaction.
High proficiency in CRM systems (Salesforce preferred), Microsoft Office, and reporting tools.
Detail-oriented, solutions-driven, and collaborative with the ability to manage multiple priorities in a dynamic environment.
Compensation: The Base Salary range for this position is between $60,000 - $67,500.
This information reflects a base salary range that AssetMark reasonably expects to pay for the position based on a number of factors which may include job-related knowledge, skills, education, experience, and actual work location. This position will also be eligible for additional variable incentive compensation and competitive benefits.
Candidates must be legally authorized to work in the US to be considered. We are unable to provide visa sponsorship for this position.
Who We Are & What We Offer:
We are AssetMark, a company on the move, shaping the future of financial services. Growth is in our DNA. Every day, we combine technology, insight, and collaboration to create new possibilities for advisors, for our people and for our investors. At AssetMark your ideas matter; they're heard, valued, and drive meaningful change. Join a team that sets new standards and creates space for you to thrive and do your best work.
Our Mission
Our mission is simple: to help our 10,500+ financial advisors make a meaningful difference in their clients' lives. We do this by combining powerful technology, holistic support, and expert consulting to help advisors run stronger, more efficient businesses. Backed by a comprehensive suite of investment solutions and a trust company that boasts of $150B+ AUM, our platform empowers advisors to deliver exceptional service and an outstanding client experience.
Our Values
Heart. Client Success. Integrity. Respect. Excellence. Our values are how we show up every day.
We believe in:
Leading with Heart, in truly making a difference in the lives of others: teammates, clients, investors and communities.
Obsessing over Client Success, bringing a relentless focus on what matters to clients that sets us apart and creates loyal, lasting relationships.
Unyielding Integrity, doing what's right, always. Even when it's hard.
Collective Respect, in being authentic, inclusive and valuing all voices while winning together.
Operating with Excellence, in learning fast, continuously improving, innovating and collaborating to find new and better solutions.
These values shape our culture, guide our decisions, and define what it means to be part of the AssetMark family.
Our Culture & Benefits
Our culture brings our mission and values to life. Here, we do what's right, embrace diverse ideas, and innovate together. We also offer a wide range of benefits to support you and your family-because thriving at work starts with thriving in life.
Flex Time or Paid Time Off and Sick Time Off
401K - 6% Employer Match
Medical, Dental, Vision - HDHP or PPO
HSA - Employer contribution (HDHP only)
Volunteer Time Off
Career Development / Recognition
Fitness Reimbursement
Hybrid Work Schedule
As an Equal Opportunity Employer, AssetMark is committed to building a diverse and inclusive workplace where everyone feels valued.
Auto-ApplyReservations Agent
Customer service assistant job in Paradise Valley, AZ
This position contributes to the success of Sanctuary by maximizing rate and occupancy while maintaining the highest level of guest service standards with a focus on our superior standards, which displays a sense of pride in the Sanctuary Mission, Vision and Values
JOB FUNCTIONS
Note: the following duties and responsibilities are not all-inclusive.
* Ensures reservation calls are answered in a professional and timely manner.
* Maximizes every opportunity to increase conversion by closing the sale.
* Follows through on reservation calls with confirmations letters and brochure requests.
* Promotes seasonal packages and promotions.
* Applies NAVIS reservation sales concepts and strategies to maintain compliance of lead management.
* Accurately tracks reservation calls utilizing NAVIS call center software and daily phone sheets.
* Ensures reservation details including special requests are accurately entered into the property management system.
* Maintains accurate and updated guest profile information.
* Works closely with various departments to maximize guest satisfaction.
* Applies knowledge of resort product, services, and facilities.
* Adheres to strict communication standards at all times due to constant phone contact.
* Performs additional duties as requested by the management team.
JOB REQUIREMENTS
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
* Good telephone voice and excellent/professional communication skills required.
* Ability to maintain a pleasant disposition and work efficiently in a high stress work environment.
* Must be an individual who is detailed and sales oriented.
* Will be cross-trained in different aspects of position and must be easily adaptable to shifting of workloads and specific tasks as operational needs dictate.
* Solid interpersonal skills and a positive attitude is a must.
* Due to constant phone contact must have good hearing/speaking ability to respond to guest needs quickly.
QUALIFICATIONS
Education
High School Diploma/G.E.D. Equivalent
Related Work Experience
Hotel/resort reservation or front desk experience preferred.
Customer service & sales experience preferred.
Computer experience required.
Sales- Call Center Scheduling
Customer service assistant job in Tempe, AZ
Job Description
About Us
Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.
As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees
About the Role
Our call center is the engine that drives our success. As a fast-growing, results-driven team, we leverage state-of-the-art technology in a modern, centralized office to connect with homeowners interested in home remodeling projects.
As a Scheduling Specialist, you will be one of the first voices customers hear when interacting with Express Flooring. You'll speak with inbound and outbound leads-no cold calling-and schedule qualified in-home appointments for our Design Consultants. Bring a confident, persuasive sales voice that leans on active listening and insightful questions to connect with customers and lead them forward in the process.
Job Type: In-Person - Full-Time
Compensation: $20/hr base + commission (average earning potential $60,000+ per year)
Schedule: Must be available to work shifts within office hours, including one weekend shift:
Monday - Thursday: 6:00 am - 9:00 pm
Friday: 6:00 am - 8:00 pm
Saturday - Sunday: 6:00 am - 6:00 pm
What You'll Do
Speak with potential customers via inbound and outbound calls to schedule qualified in-home appointments.
Engage with homeowners who request information on our products and services; create urgency and guide them to the next step.
Ensure that customer needs align with the company's capabilities, maximizing the potential for our Design Consultants to close sales during in-home visits.
Use our CRM to record interactions, update customer details, and manage call dispositions.
Meet or exceed performance-based metrics, including appointment conversion rates and quality of customer interactions.
Deliver an exceptional first impression and uphold the Express Flooring customer experience.
What You'll Bring
1-2 years of sales or call center experience with proven track record of meeting goals.
High-energy, outgoing, and ambitious personality.
Passion for exceeding expectations and delivering great service.
Experience handling objections with confidence.
Eagerness to learn with solid computer skills and openness to coaching.
Reliability, professionalism, and the ability to thrive in a fast-paced environment.
Strong listening skills, attention to detail, and a patient, service-oriented mindset.
Adaptability and positivity when things get busy.
Why People Love Working Here
Supportive training and ongoing coaching to help you succeed.
Access to advanced training platforms that support your performance.
Lucrative earnings with competitive commission and industry-leading potential.
Fun, energetic team environment with room for growth.
Benefits & Perks
Comprehensive medical, dental, and vision plan options
Health Savings Account (with HDHP enrollment)
Health & dependent care flexible spending accounts
Company-paid basic life insurance
Voluntary supplemental life insurance
Company-paid short-term disability insurance
Voluntary long-term disability
Company-paid Accident and Hospital Indemnity
401(k) with company match (Pre-tax & Roth options)
Paid PTO, bereavement leave, and maternity leave
7 company-paid holidays
Employee Assistance Program (EAP)
Ready to Apply?
If you're excited to help homeowners take the first step in transforming their homes and want to grow within a high-performing call center team, we'd love to hear from you.
Click Apply or scroll down to get started.
#ZR
Full compensation packages are based on candidate experience and relevant certifications.
Compensation Range$20-$22 USD
Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Associate Customer Service Representative - Auto
Customer service assistant job in Chandler, AZ
About this role:
Wells Fargo is seeking Associate Customer Service Representatives to join our Auto team in Chandler, AZ. This team is part of our Consumer Lending business, empowering millions of customers to achieve their dreams every day. Find out why we're the #1 financial services company to grow YOUR career. Apply today.
In this role, you will:
Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services in a fast-paced, high-volume environment
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with immediate team, as well as internal and external customers
Fulfill additional duties upon request
Required Qualifications:
6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Call center customer service experience in the financial services industry
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
Ability to execute in a fast paced, high demand, metric driven call center environment
Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
Knowledge, understanding and experience of internet, mobile, and social media technology
Job Expectations:
Must be able to attend full duration of required training period
Ability to work additional hours as needed
Must work on-site at the location posted
This position is not eligible for Visa Sponsorship
Training Schedule:
Anticipated start date is 2/23/26
Training will be for six weeks, Monday - Friday, 7:00 am to 4:00 pm
Work Schedule:
Working schedule will be within the operating hours of Monday - Friday, 7 am - 9 pm and rotating Saturdays, 7:00 am - 4:30 pm
Schedule after training will be assigned prior to the end of training
Working schedule will be within the operating hours of Monday - Friday, 7 am - 9 pm and rotating Saturdays, 7:00 am - 4:30 pm
Schedule after training will be assigned prior to the end of training
Job Location:
2850 S Price Road - Chandler, AZ 85286
Posting End Date:
29 Dec 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.