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  • Customer Service Specialist

    Alphabe Insight Inc.

    Customer service assistant job in Chicago, IL

    Elevare Branding is a dynamic branding and creative services company dedicated to delivering high-quality visual, experiential, and production-driven solutions. We support brands through meticulous execution, strong operational coordination, and a commitment to excellence at every stage of production. Our team values professionalism, collaboration, and continuous growth. Job Description As a Customer Service Specialist, you will serve as a key point of contact between the company and its clients. This role is focused on providing accurate information, resolving inquiries efficiently, and ensuring a seamless customer experience across all touchpoints. You will work closely with internal teams to maintain service standards and contribute to operational excellence. Key Responsibilities Handle customer inquiries with professionalism and attention to detail Provide accurate information regarding services, processes, and policies Resolve customer concerns in a timely and structured manner Maintain clear and organized communication records Collaborate with internal departments to ensure consistent service delivery Follow established procedures to uphold quality and compliance standards Qualifications Additional Information Competitive salary ($53,000 - $56,000 annually) Opportunities for professional growth and internal advancement Supportive and structured work environment Ongoing skill development and training Stable full-time position with long-term potential
    $53k-56k yearly 2d ago
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  • Customer Relations Representative - State Farm Agent Team Member

    Bryan Solis-State Farm Agent

    Customer service assistant job in Chicago, IL

    Benefits: Competitive salary Opportunity for advancement Training & development Are you passionate about providing exceptional customer service? State Farm is delighted to present an outstanding career opportunity as a Customer Service Representative (CSR) on Bryan Solis' team. We believe that Bryan Solis' team is the perfect fit for individuals who are committed to going above and beyond to meet our customers' needs. Job Description: As a CSR at State Farm, you will play a vital role in building strong relationships with customers, addressing inquiries, and assisting with insurance policies. Working alongside Bryan Solis, your responsibilities will include: Customer Support: Providing excellent customer service by promptly responding to inquiries, answering questions, and offering expert guidance on insurance products and coverage options. Your ability to actively listen, empathize, and communicate effectively will be essential in providing personalized service. Policy Management: Assisting clients with policy changes, updates, and claims processing. You will handle policy endorsements, review coverage details, and ensure accurate processing of policy transactions to meet our customers' needs efficiently. Problem-Solving: Analyzing complex customer situations and finding effective solutions to address their unique requirements. Your strong problem-solving skills, coupled with a customer-centric approach, will play a pivotal role in resolving customer concerns and providing optimal solutions. Collaboration: Working closely with Bryan Solis' team and other professionals in a supportive and collaborative work environment. You will contribute to a positive team dynamic, share knowledge, and learn from experienced colleagues. Qualifications: Excellent communication skills, both verbal and written, to interact effectively with customers and colleagues. Strong customer service orientation and a genuine desire to assist and support customers. Ability to multitask, prioritize tasks, and thrive in a fast-paced environment. Attention to detail and exceptional organizational skills to ensure accurate policy management and documentation. Proficient computer skills, including familiarity with relevant software systems, and the ability to quickly learn new tools. Previous experience in customer service, insurance, or a related field is preferred. Bilingual Spanish About State Farm: State Farm is a renowned insurance and financial services company committed to helping individuals manage life's uncertainties, recover from unexpected events, and realize their dreams. With a focus on personalized service and community involvement, State Farm has been a trusted name for millions of customers across the United States. About Bryan Solis Providing Business Insurance Our office speaks Spanish Professional Bilingual Team- We Speak Spanish & Polish Serving Northside & Southside Chicago, IL Serving Belmont Cragin, Portage Park, & Jefferson Park Serving Cook, Dupage, Wil, Kendall, Lake, & McHenry Member of Belmont-Central Chamber of Commerce Over 20 years of State Farm Experience Team has over 40 years of Insurance Experience Bachelor's Degree from Loyola University Chicago Long time resident of Chicago Married for 15 years and Proud Father Ambassador Traveler Qualifier BENEFITS: Growth potential/Opportunity for advancement within my office Paid time off (vacation and personal/sick days) Valuable career-building experience HOURS Mon-Thurs 9AM-7PM,Fri -9AM-5PM Sat 9AM-2PM
    $35k-47k yearly est. 2d ago
  • Customer Relations Representative - State Farm Agent Team Member

    Andrea Aslanides-State Farm Agent

    Customer service assistant job in Chicago, IL

    Benefits: Salary Plus Commission 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Serving the Edgebrook & Chicagoland Area Since 2000 | Family-Rooted, Community-Driven Looking to build your career with a supportive, experienced State Farm Agent? Join a team where legacy and service come together. I began my journey with State Farm right out of college as an AutoClaim Handler, moved into the Agency Field Liaison role, and in 2000, proudly followed in the footsteps of my father and grandfather to become a State Farm Agent. Our office is more than just a business-it's a cornerstone of the Edgebrook community. As a long-time member of the Edgebrook Sauganash Chamber of Commerce, I believe deeply in giving back to the people and neighborhoods we serve. Why Join Us? Our licensed team is proud to help families throughout Chicago with insurance and financial services-especially those relocating to the Edgebrook and surrounding Chicagoland area. If you're passionate about helping others and want to grow in a supportive, close-knit environment, this could be the perfect fit. ROLE DESCRIPTION: As an Customer Relations Representative - State Farm Agent Team Member for Andrea Aslanides - State Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Promote successful and long-lasting customer relations. QUALIFICATIONS: Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Experience managing client relationships is preferred Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal, and listening Dedicated to customer service Able to anticipate customer needs Able to effectively relate to a customer
    $35k-47k yearly est. 2d ago
  • Customer Success Coordinator (PRIME Division)

    Alphabroder 4.4company rating

    Customer service assistant job in Chicago, IL

    JOIN US AND "CREATE YOUR VISION" PRIME LINE - POWERED BY S&S ACTIVEWEAR Prime Line, the hard goods division of S&S, brings promotional product distributors top products in the best-selling categories. Backed by high achieving commercial groups, Prime Line is here to service every need a customer may have. ABOUT US S&S Activewear is a leading North American, tech enabled specialty distributor of imprintable apparel, including t shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the "critical link" that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.). At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation. Our success has compounded since the Company's humble beginnings in 1988 as a regional t shirt distributor to a leading, multibillion dollar value-added distribution platform that drives market penetration for our suppliers while enabling growth, operations and fulfillment for a diverse range of customers across channels and business sizes. Today, we continue to strive to be the apparel distributor of choice by inspiring and fostering growth for customers, employees and suppliers, anchored in our commitment to Lead with Respect, Never Settle, Own the Outcome, Win Together, and the belief that Innovation Powers Our Hustle. These values guide how we serve, how we collaborate and how we continuously improve, ensuring we deliver on our promise of service, deep relationships, innovation, continuous improvement and accountability. ABOUT THE ROLE The Customer Service/Success Coordinator serves as a strategic and supportive partner to key accounts throughout every stage of the order process. This role primarily engages clients via phone and electronic communication, fostering loyalty and ensuring long-term customer retention within the Promotional Products Industry. The ideal candidate will possess exceptional communication skills and a strong commitment to delivering outstanding customer service and support. Responsibilities include providing accurate quotes, verifying inventory levels, estimating shipping timelines, and responding promptly to customer inquiries. SCHEDULE Monday-Friday, Full-time, Non-Exempt Remote Available Starting rate - $18.00 per hour BENEFITS We offer a comprehensive benefits package designed to support your life, health, and future. Benefits begin 0-90 days after hire and include Vacation, Personal, and Sick time; Medical, Dental, Vision, Life Insurance, and Disability coverage; Flexible Spending Accounts; and a 401(k) plan. You'll also enjoy discounts on brand‐name apparel, fun employee events, and meaningful opportunities for growth and advancement. Join a company that invests in you from day one. WHAT YOU WILL DO Cultivate strong customer relationships and ensure satisfaction by delivering professional and responsive support. Address all customer inquiries promptly and professionally, including requests for information, order confirmations, order status updates, expedited requests, acknowledgments, periodic reporting, complaints, and returns for all accounts within the assigned territory. Serve as the voice of the customer by collaborating closely with internal departments-including Order Entry, Art, Planning, Production, Procurement, Quality Control/Assurance, and Warehouse-to ensure timely shipments and fulfillment of customer expectations across approximately 900-1,000 accounts. Monitor order flow using system searches and dashboards to ensure seamless processing and timely movement of orders through the pipeline. Provide alternative product suggestions for out-of-stock items to maintain customer satisfaction and order continuity. Document, report, and escalate system-related issues and functionality concerns. Administer the issue tracking process and compile customer feedback for continuous improvement. Assist customers with quotes, freight estimates, product recommendations, shipment dates, and reporting to keep them informed of their order status. Comply with individual and departmental service level agreements (SLAs) as defined by Deco Upper Management WHAT WE'RE LOOKING FOR Bachelor's degree in business, Business Administration, or equivalent industry-related experience. Minimum of 2 years of experience in customer service or sales, with direct interaction with the public. Excellent written and verbal communication skills in English, with a strong customer service orientation. Results-driven and able to thrive in a fast-paced environment with multiple competing priorities and deadlines. Demonstrates a positive, proactive approach to task completion. Proficient in utilizing multiple software programs and platforms; strong technical aptitude. Creative problem-solving abilities and a customer-focused mindset with empathy. Exceptional attention to detail and strong analytical skills. Capable of managing time effectively and working independently with minimal supervision. Strong interpersonal skills and the ability to collaborate effectively with internal departments. Physical Demand The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen. Working Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions. Equal Opportunity Employer S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. S&S participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S. This job offer is contingent upon the completion of a satisfactory background check.
    $18 hourly 2d ago
  • Senior CNC Solutions & Service Lead

    Fabertec

    Customer service assistant job in Lincolnshire, IL

    A rising company in CNC machinery is seeking a Senior Technical Manager to supervise engineers, improve operational standards, and ensure product quality. The ideal candidate will have at least 10 years of engineering experience and expertise in CNC machinery. This role involves both office management and site visits, with opportunities for salary progression and participation in the company's growth. Competitive salary of £50,000-£60,000 depending on experience. #J-18808-Ljbffr
    $54k-106k yearly est. 1d ago
  • Customer Relations Representative - State Farm Agent Team Member

    Brett Twitty-State Farm Agent

    Customer service assistant job in Schaumburg, IL

    Benefits: Competitive salary Opportunity for advancement Training & development ROLE DESCRIPTION: As a Customer Service Manager with Brett Twitty, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Establish customer relationships and follow up with customers as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. QUALIFICATIONS: Dedicated to customer service Able to effectively relate to a customer, answer their questions, and anticipate their needs. Excellent communication skills to assist customers and coordinate with other agency team members Proactive in problem-solving Must obtain state licensing. BENEFITS: Hourly pay plus commission/bonus Growth potential/Opportunity for advancement within my office Paid time off (vacation and personal/sick days) Health benefits Valuable career-building experience ABOUT BRETT TWITTY Our team has over 70 years of industry experience Home, Business & Evening Appointments Available State Farm Employee since 2002 Second Generation State Farm Agent We welcome state to state transfers University of Iowa
    $35k-47k yearly est. 2d ago
  • Customer Service Representative

    Berman Auto Group

    Customer service assistant job in Chicago, IL

    Berman Nissan of Chicago is seeking a professional, positive, and friendly Customer Service Representative to join our team! Schedule: Monday-Saturday 8:00AM-5:00PM; (Sundays & one weekday off) Pay: $20/hr+ Bonuses! Remote: No Customer Service Representative - Vehicle Exchange Program We are looking for a professional, positive, and friendly Customer Service Representative to be a part of our Vehicle Exchange Program! In this role, you will play a key part in engaging with our Service customers in person, presenting exciting opportunities to upgrade their current vehicles. Responsibilities: Educate customers on the benefits and options available through our Vehicle Exchange Program Deliver outstanding customer service with a friendly and professional demeanor Interact with both new and existing customers to present opportunities for upgrading their current vehicle through the Vehicle Exchange program Act as a liaison between customers and the service department while their vehicle is being serviced Utilize strong decision-making and active listening skills to understand and address customer needs effectively Ideal Candidate: Professional, positive, and approachable attitude Strong communication and interpersonal skills Ability to make informed decisions and actively listen to customer concerns Benefits/Perks: Competitive PTO Policy Multiple low-cost medical insurance options plus FREE TeleHealth Low-Cost Dental, Vision & Life Insurance Options Short Term & Long Term Disability Paid Training 401K Automotive Service & Sales Discounts Opportunities for Advancement! Qualifications Valid driver's license with a clean driving record (minimum of 3 years) Team player attitude with a strong sense of responsibility Fluent in Spanish, preferred Prompt, courteous, and enthusiastic personality Strong follow-up and multitasking abilities Strong computer skills Willing to undergo a pre-employment background check Additional Information All your information will be kept confidential according to EEO guidelines. Category: Customer Service, Sales, Entry Level We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $20 hourly 2d ago
  • CUSTOMER SERVICE

    Bruske Products

    Customer service assistant job in Tinley Park, IL

    About the Role: The Customer Service role is pivotal in ensuring a positive and seamless experience for our clients by addressing their inquiries, resolving issues, and providing accurate information about products and services. This position requires a dedicated professional who can effectively communicate with customers through various channels, including phone, email, and live chat, to maintain high satisfaction levels. The successful candidate will act as a liaison between the company and its customers, fostering trust and loyalty by delivering timely and empathetic support. Additionally, this role involves collaborating with internal teams to escalate and resolve complex concerns, contributing to continuous improvement in service delivery. Ultimately, the goal is to enhance customer retention and promote a customer-centric culture within the organization. Minimum Qualifications: High school diploma or equivalent. Proven experience in a customer service role or related field. Strong verbal and written communication skills. Basic computer proficiency, including familiarity with CRM software and Microsoft Office. Ability to handle multiple tasks and work in a fast-paced environment. Preferred Qualifications: Experience with customer service software such as Zendesk, Salesforce, or similar platforms. Conflict resolution and problem-solving training or certification. Previous experience in a call center or remote customer service environment. Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Identify and resolve customer issues by providing accurate information and appropriate solutions. Document customer interactions and maintain detailed records in the customer relationship management (CRM) system. Collaborate with other departments to escalate and resolve complex problems efficiently. Follow up with customers to ensure their issues are fully resolved and satisfaction is achieved. Provide feedback to management regarding recurring customer concerns and potential service improvements. Maintain up-to-date knowledge of company products, services, policies, and procedures. Skills: The required communication skills are essential for clearly understanding customer needs and conveying solutions effectively, ensuring a positive interaction every time. Proficiency with CRM and other customer service software enables efficient tracking and management of customer cases, which helps maintain organized records and follow-ups. Multitasking and time management skills are critical to handle multiple customer requests simultaneously without compromising service quality. Together, these skills empower the customer service representative to deliver exceptional support that drives customer satisfaction and loyalty.
    $33k-45k yearly est. 2d ago
  • Customer Equipment Services Representative

    Ardagh Group S.A

    Customer service assistant job in Chicago, IL

    Provide Ardaghs customers with an expert, professional resource for resolution of mechanical problems related to can double seam equipment - Ensure customers, as a double seam authority, run Ardaghs products within established guidelines for optima Equipment, Representative, Customer, Mechanical, Metal, Packaging, Manufacturing, Retail
    $29k-38k yearly est. 2d ago
  • Customer Service Representative - State Farm Agent Team Member

    Adam Garcia-State Farm Agent

    Customer service assistant job in Chicago, IL

    Benefits: Simple IRA Hiring bonus Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Our agency has been proudly serving the community since October 2017. We currently have four full-time team members and are excited to welcome a fifth. We believe in creating a positive and balanced workplace where people feel supported and appreciated. We offer two office outings each year (summer and holiday), 8 paid holidays, and 15 days of PTO/sick time with some rollover options. Team members also benefit from a Pre-Tax Health Expense Reimbursement program and a Simple IRA with employer match after two years. Plus, we keep the office stocked with snacks and drinks tailored to everyone's preferences. Conveniently located in Lincoln Square and Albany Park, we're steps away from the Western bus stop and Brown Line for an easy commute. I'm a graduate of the University of Iowa and have been with State Farm for over 11 years. As a longtime Chicago resident and proud dad of two boys, I love being part of this community. We partner with local organizations like Waters Elementary, the Lincoln Square Ravenswood Chamber of Commerce, and the North River Commission to give back and stay connected. If you're looking to join a team that values community, work-life balance, and a supportive environment, this could be the perfect place for you. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Adam Garcia - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $29k-38k yearly est. 2d ago
  • Customer Service Representative

    Accede Solutions Inc.

    Customer service assistant job in Chicago, IL

    The Customer Service Representative (CSR) handles incoming calls regarding scheduling of paratransit eligibility services. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Answers customer calls and inputs all customer information using acomputerized scheduling system; enters new customer information or changes into the system Receives customer complaints Answers questions, and provides information about services Resolves customer inquiries relating to transportation Communicates resolution to customers Clearly and accurately documents issues Maintains a clean and well-organized work area Represents Mobility Options in a professional manner to our service partners, and the community Other duties as required/assigned QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required. High school diploma or equivalent, such as GED, required One or more years of Customer Service experience preferred Must be able to work shifts, or flexible work schedules as needed Ability to read, understand, interpret, and explain transit system operating rules,regulations, policies, phases and routes Ability to communicate via telephone with clear speech and a pleasant phone manner. Must possess excellent verbal communication skills Ability to work as a member of a team Must be computer literate and proficient in the use of Microsoft Office Must be able to interact and communicate with diverse clients Must be able to demonstrate poise, tactfulness, and diplomacy and have a high level of interpersonal skills to handle sensitive and confidential situations Must undergo a pre-employment drug test once offered a position Must be willing to undergo a criminal and employment background check once offered a position Travel requirement (as a percent): WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work shifts or flexible work schedules as needed. 85% of work is accomplished indoors and in air conditioned or well-ventilated facilities. Work is accomplished in an office or in a cubicle space equipped with a telephone and computer. The employee is generally subjected to long periods spent sitting, typing, orlooking at a computer screen. Employee may periodically need to travel locally. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit for long periods;use hands and fingers to type, manipulate, handle or feel; and talk and hear. The employee is frequently required to reach with hands and arms. The employee isoccasionally required to stand, walk, balance, and stoop, kneel or crouch. The employee must regularly lift and/or move up to 10 pounds and occasionally list and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to focus; long periods are spent looking at a computer. 100% of work is accomplished indoors and in air conditioned or well-ventilated facilities. Work is accomplished in an office or in a cubicle space equipped with a telephone and computer. #IND123
    $29k-38k yearly est. 2d ago
  • Customer Service (China Southern Airlines)

    Alliance Ground International, LLC 4.3company rating

    Customer service assistant job in Chicago, IL

    Convey shipping instructions to the customer services counter. Retrieve import documents and deliver export documents to and from aircraft. Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations. Accept Customer Service, Airline, Security, Service, Retail, Health
    $30k-38k yearly est. 2d ago
  • Senior Customs Entry Specialist - ORD (Mandarin speaking)

    Amrecco

    Customer service assistant job in Bensenville, IL

    One of the large Asia/US eCommerce logistics companies is hiring a Senior Customs Entry Specialist in the Chicago / ORD area to manage complex import clearances and handle inspections and shipment exceptions. This role is for someone who can independently run the clearance process, communicate with authorities and partners, and solve problems when cargo is on hold. You'll be a key expert ensuring smooth, compliant cross-border cargo flow in a deadline-driven environment. Ideal background: 3+ years in customs brokerage or international trade Strong knowledge of local customs procedures and inspections Comfortable working with brokerage systems and compliance tools Able to work independently and handle high-pressure cases Bilingual English/Mandarin required Broker license is a plus Apply today to be part of the great supportive team!
    $29k-48k yearly est. 1d ago
  • Customer Service Representative

    Bradyplus

    Customer service assistant job in Glenview, IL

    We are in search of a Customer Service Representative to join our growing team. This role provides internal support to Sales Representatives and assists in developing and maintaining a professional business relationship with customers. Responsibilities Include: Provide internal support to assigned Sales Representatives regarding any customer problems, complaints, or requests. Answer customer calls regarding orders, inquiries, and problems/complaints. Place and process customer orders received by phone, fax, or mail. Answer customer questions regarding product and/or their order. Handle complaints within established guidelines and initiate appropriate follow-up and response. Track orders/trace deliveries that customers have not received to determine status of order and expected time arrival. Assist customers with returned goods; write up returned goods authorizations for returning merchandise. Provide pricing information to customer. Complete and maintain all paperwork related to customer transactions. Send info via Fax/Email information to customers regarding invoices, proof of deliveries, etc. Act as a liaison between customer and other internal departments. Work closely with the purchasing warehouse and shipping departments. The Ideal Candidate Will Have: High school equivalent or diploma required Bachelor's degree plus. Previous sales support or customer service experience. Excellent verbal and written communication skills. Excellent data entry skills. Experience with Microsoft Office. ERP systems such as SAP, P21 etc. experience preferred. Ability to pass job-related employment screenings. Compensation & Benefits: The pay range for this role is $20-$23 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more. About BradyPLUS: BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at ***************** . BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.
    $20-23 hourly 2d ago
  • Customer Service Representative

    Bradyplus, Inc.

    Customer service assistant job in Glenview, IL

    Provide internal support to assigned Sales Representatives regarding any customer problems, complaints, or requests. Answer customer calls regarding orders, inquiries, and problems/complaints. Place and process customer orders received by phone, fax, Customer Service Representative, Customer Service, Sales Representative, Manufacturing, Retail, Representative
    $29k-38k yearly est. 2d ago
  • BDC Service Representative

    Bob Loquercio Auto Group

    Customer service assistant job in Streamwood, IL

    Award-Winning Bob Loquercio Auto Group is looking for a qualified, motivated and self-sufficient individual to join their team! If you are a self-starting professional ready to take your career to the next level, we have the opportunity you've been looking for. What Were Looking For: As a Bob Loquercio Auto Group Business Development Coordinator, you will be responsible for responding to internet inquiries and generating sales with customers that contact the dealership or who have visited the dealership. Benefits: Medical Plan Dental Plan Vision Plan 401(k) Savings Plan Basic Life Insurance Accident & Critical Illness Insurance Discounts on Products and Services Flexible Schedules Work Life Balance Responsibilities: Respond promptly, professionally and courteously to all internet leads Utilize scripts and workflow tools to staff to ensure uniform customer service Promptly and accurately enter all customer inquiry data into CRM software Overseeing the generation of sales appointments Effectively utilizing lead management tools Compiling all necessary reports, forms and other documentation on a timely basis Exhibiting ethical behavior providing the highest degree of customer satisfaction and remaining honest in all aspects of customer interaction Qualifications: Previous experience in a disciplined, process-oriented and sales-driven role through inbound and outbound appointment and service calls, internet leads and internally generated customer opportunities Ability to gain overall knowledge of automotive sales and service department operations Strong organizational and leadership skills Knowledge of social media, social media channel marketing and social media blogging
    $29k-41k yearly est. 2d ago
  • Customer Service Representative - State Farm Agent Team Member

    Alejandro Pizarro-State Farm Agent

    Customer service assistant job in Gurnee, IL

    Benefits: Competitive salary Opportunity for advancement Training & development Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Hourly pay plus commission/bonus Requirements Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Self-motivated Bilingual - Spanish required Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
    $29k-38k yearly est. 2d ago
  • Customer Service Officer

    Alphabe Insight Inc.

    Customer service assistant job in Chicago, IL

    Beloform Craft is a forward-thinking organization dedicated to developing future leaders through structured training, hands-on experience, and strategic exposure to core business operations. We believe in cultivating talent from within, empowering individuals with the tools, mentorship, and professional environment needed to grow into confident and capable management professionals. Job Description We are seeking a dedicated and professional Customer Service Officer to serve as a primary point of contact for our clients. This role focuses on ensuring clear communication, efficient issue resolution, and a consistently high standard of service. The ideal candidate will contribute to building long-term client relationships while supporting internal operations with accuracy and professionalism. Responsibilities Serve as the main liaison between the company and its clients Respond to inquiries and provide accurate information regarding services and processes Handle customer requests and concerns with professionalism and discretion Maintain organized records of interactions and follow-ups Coordinate with internal teams to ensure timely and effective solutions Uphold company standards for service quality and communication Qualifications Strong verbal and written communication skills Professional demeanor with a client-focused mindset Ability to manage multiple tasks efficiently in a fast-paced environment High level of organization and attention to detail Proficiency in basic computer systems and office tools Strong problem-solving and decision-making abilities Additional Information Competitive salary ($45,000 - $48,000 per year) Growth opportunities within a structured and supportive environment Skill development and ongoing professional training Stable and professional workplace culture Full-time position with consistent schedule
    $45k-48k yearly 2d ago
  • Customer Equipment Services Representative

    Ardagh Group

    Customer service assistant job in Chicago, IL

    Purpose of the Job: Ensure Customer Satisfaction is achieved by delivery of exceptional equipment service Key Accountabilities: Provide Ardagh's customers with an expert, professional resource for resolution of mechanical problems related to can double seam equipment Ensure customers, as a double seam authority, run Ardagh's products within established guidelines for optimal double seam performance. Assist Ardagh's customers in establishing programs in the repair and maintenance of double seam equipment Act as a resource for Ardagh for qualification of Ardagh material and in resolution of field problems. Knowledge/Skills/Experience: Associate degree, trade school or significant experience in the field at a minimum Strong mechanical skills and ability to work through complex problems Strong communication skills that span various levels of management both with customers and Ardagh Self-starter with initiative, integrity and an ability to develop relationships with customer personnel Basic computer skills Ardagh Metal Packaging is a leading global supplier of sustainable, infinitely recyclable metal beverage cans to brand owners. A subsidiary of sustainable packaging business Ardagh Group and a leading industry metal packaging company, Ardagh Metal Packaging employs more than 6,300 people across Europe, North America and Brazil, with sales of approximately $4.7 billion. Ardagh Metal Packaging believes that the success of our business depends on the success of our people. We strive to create working environments where our employees feel valued and can work to their full potential. We offer exciting and rewarding opportunities for talented and creative people. If you have ambition and want to make an impact with your career, come and join our team - you'll enjoy the journey! Ardagh Metal Packaging - North America has been and will continue to be an equal opportunity employer. All employment decisions are made without regard to sex, gender (including pregnancy, childbirth, breast feeding, and related conditions), sexual orientation, gender identity, gender expression, race, creed, religion (including religious dress and grooming), color, national origin, ancestry (including association, affiliation, or participation with persons or activities related to national origin, English-proficiency or accent, or immigration status), physical or mental disability, medical condition, genetic information, marital or domestic partner status, age, veteran or military status or any other basis prohibited by federal, state, or local law. Discrimination against any employee or applicant based on any of these factors is prohibited. The anticipated base annual salary range for this role is between $83,000 and $124,600 per year. This role is bonus eligible. The bonus incentive program is based on company meeting or exceeding targets. Please note that the salary range provided is a good faith estimate and is only applicable for roles that are based out of Illinois. The final salary will be determined after considering relevant factors, including, but not limited to, a candidate's qualifications, experience, and work location, where appropriate. Ardagh Metal Packaging also offer a comprehensive benefits program including medical, prescription, dental and vision coverage with an opportunity to earn a medical/prescription premium reduction by completing a qualified wellness activity. The Company also offers a 401(k) Plan. Ardagh Metal Packaging benefits may be amended at any time. Nearest Major Market: Chicago
    $29k-38k yearly est. 2d ago
  • Customer Service Representative - State Farm Agent Team Member

    Andrea Aslanides-State Farm Agent

    Customer service assistant job in Chicago, IL

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... 401K Hourly pay plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
    $29k-38k yearly est. 2d ago

Learn more about customer service assistant jobs

How much does a customer service assistant earn in Chicago, IL?

The average customer service assistant in Chicago, IL earns between $28,000 and $43,000 annually. This compares to the national average customer service assistant range of $26,000 to $42,000.

Average customer service assistant salary in Chicago, IL

$34,000

What are the biggest employers of Customer Service Assistants in Chicago, IL?

The biggest employers of Customer Service Assistants in Chicago, IL are:
  1. Chicago Transit Authority
  2. Marketing Consulting
  3. CTA Architects Engineers
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