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Customer service assistant jobs in Columbus, GA - 253 jobs

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  • Customer Relations Representative - State Farm Agent Team Member

    Aaron Warren-State Farm Agent

    Customer service assistant job in Columbus, GA

    Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... Simple IRA Hourly pay plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Growth potential/Opportunity for advancement within my agency Hiring Bonus Requirements: Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
    $35k-46k yearly est. 2d ago
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  • Customer Service Representative

    Acme Brick Tile & More

    Customer service assistant job in Columbus, GA

    "Join the Acme Brick Family" CUSTOMER SERVICE REPRESENTATIVE FLSA Status: Non-exempt Acme Brick Company (a Berkshire Hathaway Company) is an organization of professionals in the manufacturing and building material distribution industry. We manufacture brick and distribute our own brick as well as brick and associated products manufactured by others. We operate in 13 states with a philosophy that we are much more than a brick manufacturer and distributor. Summary We are currently seeking a "best in class" Customer Service Representative with excellent organization skills and a personable disposition to provide product/service information to customers and sales reps. You will assist in resolving product and service issues as they arise and enter customer orders into the sales system. The ideal candidate has a natural ability to roll with the punches, being flexible to handle anything that might come their way. You will be a strong and reliable support to company operations, maintaining procedures, communication and customer service. Not only will your efforts allow us to achieve organizational efficiency, you will nurture the pleasant work environment our people love. Essential Duties and Responsibilities (other duties may be assigned). This is a safety sensitive position* Communicate with custo mers by phone, email or in person on various concerns. Work with vendors and manufacturers on various concerns. Work with Acme production coordinators on product inquiries. Place purchase orders for tile, wood, stone and other masonry products with various manufacturers and vendors. Serves as a back up to other CSRs. Receive tile, wood, stone and other masonry materials into inventory through the operating system. As needed, assist warehouse and other associates with sample orders and verifying material from vendors. Order entry of sales orders and sales transfers. Skills and Experience Required for Success 2+ years of related experience Must have excellent verbal and written communication skills Must be proficient in Microsoft Office and Excel (JDE experience preferred) Competencies Required for Success Integrity Initiative Teamwork Customer Service Orientation Relationship Building Quality Focused Education * High school diploma or equivalent required; some college is preferred. We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing. * Application may vary based on relevant state laws
    $25k-33k yearly est. 2d ago
  • Branch Customer Service Rep - Columbus GA

    The Auto Club Group 4.2company rating

    Customer service assistant job in Columbus, GA

    Why Choose a Career with the AAA The Auto Club Group (ACG) Established brand that has been around for over 100 years. Our members know and trust us! Branch Offices house travel, membership, insurance sales and support employees You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. Excellent Opportunities to Build a Career Path: The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as: Other Branch positions - Field Insurance Sales Agent, Travel Agent or Other Departments such as: Call Centers (ERS, Sales and Service, etc.) Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs. Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products. Generate leads, update members on travel and insurance specials, and provide travel information Respond to customer inquiries and refer to senior staff or agent when appropriate Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate Provide administrative support to the travel and/or insurance sales staff during peak periods Conduct outbound promotional calls for insurance and/or travel products Other duties as assigned HOW WE REWARD OUR EMPLOYEES Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 with additional incentives and an annual bonus potential based on performance. ACG offers excellent and comprehensive benefits packages: Medical, dental and vision benefits 401k Match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, and rewards and much more WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications: Education: High School Diploma or equivalent Work Experience: Working in a customer focused environment Providing customer focused service and timely solutions to problems Microsoft Office applications Taking personal responsibility in seeking solutions to problems Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals Successful candidates will possess: Passion and enthusiasm for working with people Basic mathematical calculations to accurately perform monetary transactions Communicate effectively (verbal and written) with others in a work environment Work effectively in a team environment Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility Work under pressure in a high volume, fast paced customer service environment Work irregular hours including holidays and weekends (may include community events) Work Environment This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility. #LI-AM1 Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
    $19 hourly 2d ago
  • Customer Experience Representative

    Mountville 4.0company rating

    Customer service assistant job in LaGrange, GA

    BRIEF COMPANY DESCRIPTION: As a globally trusted manufacturer, M+A Matting provides quality commercial, residential, and promotional mats for millions of homes and businesses all over the world. We pride ourselves on superior customer service and excellent product quality. Continuous development of new technologically advanced mat products assures our customers that M+A Matting mats are unparalleled in quality and performance. JOB SUMMARY: The primary responsibility of this position is to offer excellent service to our customers, including, but not limited to: providing product and pricing information, processing orders, ensuring that all orders are shipped in a timely manner and resolving issues that arise from the problems with orders (regarding replacements, credits, etc.), to ensure 100% customer satisfaction. This position will also focus on processing, investigating, and resolving customer freight claims. ESSENTIAL FUNCTIONS OF THE JOB: Process freight claims entry in a timely manner. File claims with carriers related to customer quantity shortages, quality issues and transit related cargo loss damage. Document recovery of various claims issues and communicate status of claims with customer. Process customer orders Answer phone or email inquires Provide product information and meet service requests Track orders and coordinate correction of orders Process inquiries on shipping status, pricing or invoicing information, and various website questions Liaise between Manufacturing Departments, Accounts Receivable, Art Department, and Sales Team to resolve any issues related to customer satisfaction Local Candidates Only **No Relocation Assistance Provided** QUALIFICATIONS: Strong interpersonal and communication skills Detail and task-oriented and possess creative problem-solving skills Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace. We are seeking a team player with strong computer skills working with Microsoft Office Suite (Word, PowerPoint, and Excel). Highly motivated, has a strong work ethic, sense of urgency, and is a self-starter Expresses written and oral ideas clearly and can proactively share information Post-secondary education or college degree WORK ENVIRONMENT: General office conditions COMPENSATION: Pay commensurate with experience BENEFITS: M+A Matting offers a comprehensive benefits package including medical, dental, and vision insurances as well as life insurance, disability insurance, and 401(k) with profit sharing. WORK HOURS: General office hours, Monday - Friday 8am-5pm, plus occasional overtime. After completion of initial training process, we offer staff the opportunity to work from home 1-2 days per week.
    $36k-50k yearly est. 60d+ ago
  • Memory Care Coordinator

    Brookside Glen

    Customer service assistant job in Columbus, GA

    We offer an unparalleled quality of life at all levels of retirement. We have created a community that allows our residents to do as much, or as little, as they like while offering the ability to age in a place with all levels of care. We welcome you to join our team and find your place here as we have many opportunities for your career to grow. We are looking for a Memory Care Coordinator to join our family of caregivers. This position will require you to provide the Residents with excellent care, directly or indirectly. You will be the designated responsible person for all Residents in memery care and for the overall supervision of the memory careservices. The Memory Care Coordinator will work alongside the Director of Resident Care, train and supervise staff. You will also work with doctors, families, Home Helath Nurses, etc. ensuring the Residents' needs are being met. Benefits: Competitive Salary Paid-Time Off with rollover; Paid Personal Days Paid Holidays Bonus Pay Flexible Schedule Health Insurance, Dental Insurance, Vision Insurance Short-Term/Long-Term Disability Insurance; Variety of Supplemental Insurances Available Free Life Insurance Career Growth Opportunities Tuition Reimbursement Employee Assistance Programs *Some benefits may only be eligible to full-time team members. JOB SUMMARY: We are looking for a Memory Care Coordinator to join our family of caregivers. This position will require you to provide the Residents with excellent care, directly or indirectly. You will be the designated responsible person for all Residents in memery care and for the overall supervision of the memory careservices. The Memory Care Coordinator will work alongside the Director of Resident Care, train and supervise staff. You will also work with doctors, families, Home Helath Nurses, etc. ensuring the Residents' needs are being met. Minimum eligibility requirements Must be able to communicate effectively with residents, families, staff and general public. Must have compassion for and desire to work with the elderly. Must demonstrate the ability to work responsibly as a team member as well as an individual. Must be honest, fair, dependable, respect confidentiality and the rights and privacy of others. Ability to represent our Community in a positive and professional manner. Must pass criminal background check. Proven safe driver record and clean driving records is essential. Valid personal car insurance. Must meet all health requirements. Must be able to perform the duties and responsibilities (Essential Job Functions) with or without reasonable accommodation. Essential functions Order and verify medications Fax correspondence to doctors and others as needed supervise staff Provide ongoing observation of the Residents Ensuring treatments are completed Ensure dry-checks are completed Report any change in Resident's care needs Mandated adult abuse reporter Must report safety issues delegate duties Keep Physician orders and care plans up to date keep with expiring medications and refills make sure all medications are being documented correctly in Quick Mar system Must be able to work weekends if needed and rotate on call schedule Take phone calls Customer service Responsible for ensuring that all employees are providing excellent customer service to internal and external customers. Perform job duties for residents and with team members in a courteous and professional manner. Taking the initiative to ensure resident safety and satisfaction is a priority. Meet and greet visitors in a friendly, helpful manner (Visitors include anyone who visits the community; specifically, current residents' families and friends, prospective residents and their families, referral sources, vendors and regulators). Answer phones appropriately, according to company and community standards. Residents' rights Ensure compliance and understanding of all regulations regarding residents' rights. Other Follows & communicates company policies and procedures. The job description provides a framework for the job; other duties may be assigned as necessary. Working conditions (travel, hours, environment) Scheduled hours; possible overtime. May work in other positions temporarily when necessary. Is subject to callback during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.). Is subject to injury from falls, burns from equipment, odors, etc., through the workday, as well as to reactions from dust, disinfectants, and other air contaminants. May be subject to the handling of and exposure to hazardous chemicals. Physical/sensory requirement · Medium work: ability to exert 10-35 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents and staff. Must be able to relate to and work with the ill, disabled, elderly, emotionally upset and, at times, hostile people within the community.
    $32k-44k yearly est. 60d+ ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Customer service assistant job in Columbus, GA

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $26k-32k yearly est. 4d ago
  • Customer Service Specialist

    Columbus Water Works

    Customer service assistant job in Columbus, GA

    Performs work in accordance with the direction of the Customer Service Supervisor. Serving as lead for the customer service activities in the day-to-day operations. Engage in customer service activities such as processing service orders and providing quality and courteous service to customers. Furnishes general and detailed information to customers regarding water services, billing inquiries and account information. Receives and processes requests for service installations, connections, discontinuance or changes in service and issues appropriate work orders, discontinuance orders, and final bills using the database system. Completes contract forms, determines charges for services requested, prepares change of address records and ensures appropriate documentation is maintained. Adjusts and processes customer complaints; provides recommendations on resolutions of customer complaints on complex matters requiring timely resolutions. Computes rebates and adjustments on bills. This position requires the ability to effectively prioritize tasks and deliverables in a fast-paced environment; incumbent must possess keen attention to detail, strategic thinking and good judgement. Performs other duties as assigned to support the department and its mission. Essential Duties and Responsibilities include, but are not limited to, the following: Provides minimal oversight and guidance to all call-in and appointments to the Customer Service Representatives. Interacts with customers primarily by phone and by appointments and receives orders for installation of new service, turn on, discontinuance or change in service and issue appropriate work orders, discontinuance orders, and/or final bills via database system maintenance. Fills out contract forms, determines charges for service requested, prepares change of address records and issues appropriate work orders. Adjusts and handles customer complaints concerning billing or service rendered, referring difficult complaints from customers to designated departments or supervisor for investigation. Processes builder/contractor applications for water, sewer and fire services. Computes rebates and/or adjustments on bills. Furnishes general information to customers regarding water services and billing inquiries. Performs a wide variety of administrative account-keeping and related tasks, to include Maximo, typing letters, reports and general correspondence. Maintains daily log of activities and customer contacts. Receives and responds to normal and/or escalated customer complaints and inquiries via telephone, in person and/or in writing. Explains division policies and procedures. Monitors and evaluates the quality, responsiveness, efficiency and effectiveness of the Customer Service Department for any Team Operational Training needs for continuous improvement. All three Specialist positions will work together for any recommendations of the departmental operational training needs. Maintains and oversees that all user tasks are completed on a daily basis. Oversees the Credit Refund Request Verification process for customers that have a credit balance on their closed accounts. All Specialist will serve as back-up. Evaluates minimum payment requirements based on departmental policies and procedures. Establishes delinquency arrangements or customer payment plans. Initiates appropriate work orders to terminate or restore service. Maintains CWW Customer Web Contacts to include correspondence and EFT/Autopay Report requests. Prepares, processes, and/or reconciles the monthly total reports from Customer Service. May serve in capacity of cashier in support of office operations. Proficient in English language written and verbal. Performs other related duties as required. Required Knowledge, Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. By-lingual Spanish preferred. Language Skills. Ability to develop plans and programs and to evaluate and prioritize work accomplishments; ability to present facts and recommendations effectively in oral and written form. Mathematical Skills . Ability to calculate figures and amounts such as proportions, percentages, area, circumference and volume. Reasoning Ability . Ability to analyze, interpret and report research findings. Ability to establish and maintain effective working relationships with employees, official's division and department managers and the public; tact and courtesy, good judgment, thoroughness and dependability. Ability to maintain confidentiality. Acceptable Experience and Training High school diploma or GED required, possession of an Associate's Degree or higher in business administration or related field preferred. Three years of progressively responsible experience in customer service performing administrative and analytical duties required; One-year supervisory experience responsible for one or more positions in a customer service and/or team environment required. Previous Call Center experience required. Working experience and knowledge of database systems, Microsoft Word, Excel, PowerPoint, Customer Information System or related software systems required. Must possess analytical and organizational skills and experience in the development and management of routine projects; possess strong interpersonal and communication skills both oral and written to present ideas and information in a clear, concise, professional and courteous manner required. The ability to obtain Certification in Customer Service within one year of service preferred. Good knowledge of general office operations and procedures and must be able to operate general office equipment such as a copy machine, fax machine, 16-key calculator required. Supervisory Responsibilities: In the absence of Customer Service Supervisor, may supervise and coordinate the activities of customer service representatives as a Lead. Additional Requirements Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Must possess a valid drivers' license. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit; use hands to finger, handle, or feel objects, tools or equipment; reach with hands and arms; climb stairs, balance, stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 5 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in an office environment. The noise level in the work environment is usually moderate.
    $25k-33k yearly est. Auto-Apply 7d ago
  • Customer Service Advisor

    Randy Scott

    Customer service assistant job in Opelika, AL

    Full or Part Time Pay: $12 - $20 per hour Join the Precision Tune Auto Care Team! We are a locally owned business with a tight-knit, highly trained team that takes pride in delivering top-notch service-both in the shop and at the counter. Many of our team members have been with us for years. We are committed to continual improvement and ongoing training, including out-of-state opportunities. We willingly invest our time because we take pride in mastering our craft. Our shop is clean, well-equipped, and designed for efficiency, allowing us to provide the highest level of service to every customer who trusts us with their vehicle. We're looking for star players who want more than just a job-individuals seeking a real career, a stable and comfortable living, and the chance to grow as one of the top professionals in the automotive industry. Customer Service Advisor - Join Our Team! Precision Tune Auto Care is seeking a friendly and motivated Customer Service Advisor to be the first point of contact for our customers. If you love helping people, have a passion for cars, and enjoy a fast-paced environment, this is the role for you! Be part of a team that is serious about their craft, serious about serving people, and serious about making a difference in the community. Join a family that values professionalism, growth, hospitality, and giving back. What We Offer: Competitive pay Medical, Dental, and Vision Insurance - coverage begins the 1st of the month after your hire date Retirement plan enrollment available Paid Time Off (PTO) to relax and recharge Closed evenings and Sundays - enjoy a better work-life balance 7 paid holidays off What You'll Do: Greet and engage customers in-store and over the phone. Schedule appointments, explain services, and sell parts and automotive services. Perform routine vehicle services: oil changes, tire rotations, battery installation, fluid top-offs, and inspections. Support shop productivity through work order and register transactions. Ensure safety procedures are followed and maintain a clean, organized work area. Help resolve customer concerns and provide exceptional service. What We're Looking For: High School Diploma or GED. Valid driver's license. 1+ year of automotive service experience; 1+ year of sales experience preferred. Strong customer service and communication skills. Comfortable with basic math and calculating discounts/commissions. Ability to work days, nights, weekends, and holidays. Physical Requirements: Lift up to 50 lbs, frequent standing, walking, bending, stooping, kneeling, and reaching. Climb ladders and safely operate a vehicle. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $12-20 hourly Auto-Apply 17d ago
  • Customer Service Advisor

    Precision Tune Auto Care-Opelika 56-18

    Customer service assistant job in Opelika, AL

    Job Description Customer Service Advisor Full or Part Time Pay: $12 - $20 per hour Join the Precision Tune Auto Care Team! We are a locally owned business with a tight-knit, highly trained team that takes pride in delivering top-notch service-both in the shop and at the counter. Many of our team members have been with us for years. We are committed to continual improvement and ongoing training, including out-of-state opportunities. We willingly invest our time because we take pride in mastering our craft. Our shop is clean, well-equipped, and designed for efficiency, allowing us to provide the highest level of service to every customer who trusts us with their vehicle. We're looking for star players who want more than just a job-individuals seeking a real career, a stable and comfortable living, and the chance to grow as one of the top professionals in the automotive industry. Customer Service Advisor - Join Our Team! Precision Tune Auto Care is seeking a friendly and motivated Customer Service Advisor to be the first point of contact for our customers. If you love helping people, have a passion for cars, and enjoy a fast-paced environment, this is the role for you! Be part of a team that is serious about their craft, serious about serving people, and serious about making a difference in the community. Join a family that values professionalism, growth, hospitality, and giving back. What We Offer: Competitive pay Medical, Dental, and Vision Insurance - coverage begins the 1st of the month after your hire date Retirement plan enrollment available Paid Time Off (PTO) to relax and recharge Closed evenings and Sundays - enjoy a better work-life balance 7 paid holidays off What You'll Do: Greet and engage customers in-store and over the phone. Schedule appointments, explain services, and sell parts and automotive services. Perform routine vehicle services: oil changes, tire rotations, battery installation, fluid top-offs, and inspections. Support shop productivity through work order and register transactions. Ensure safety procedures are followed and maintain a clean, organized work area. Help resolve customer concerns and provide exceptional service. What We're Looking For: High School Diploma or GED. Valid driver's license. 1+ year of automotive service experience; 1+ year of sales experience preferred. Strong customer service and communication skills. Comfortable with basic math and calculating discounts/commissions. Ability to work days, nights, weekends, and holidays. Physical Requirements: Lift up to 50 lbs, frequent standing, walking, bending, stooping, kneeling, and reaching. Climb ladders and safely operate a vehicle. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $12-20 hourly 17d ago
  • Customer Service Support Assistant

    S2 Medical Supply

    Customer service assistant job in Auburn, AL

    Account Manager Assistant Job Type: Full-Time About Us: At S2 Medical we specialize in providing essential medical supplies to children with developmental disabilities. Our mission is to ensure that every child receives the supplies they need to improve their quality of life. We are dedicated to offering compassionate, reliable service to the parents and guardians who trust us to meet their children's needs. Job Overview The Account Manager Assistant plays a critical role in supporting Account Managers by performing background functions necessary for processing and fulfilling patient orders. This position involves managing order schedules, coordinating drop shipments, verifying order accuracy, handling delivery tickets, and more. The Assistant ensures that all tasks are completed in compliance with company policies and industry standards, allowing Account Managers to focus on direct communication with patients and families. *NOTE: This is not a traditional assistant role or a role supporting a manager; the Account Manager Assistant aids our customer service team with order processing tasks to help streamline their workflow.* Key Responsibilities: Customer Interaction - Assist Account Managers by preparing necessary documentation and verifying information to ensure patient orders are processed smoothly. - Monitor and resolve account errors by coordinating with internal teams and escalating issues to appropriate departments when needed. - Continuously acquire and maintain up-to-date knowledge of products to assist with troubleshooting and addressing patient questions. Order Management - Monitor open orders to create Purchase Orders (POs) and initiate shipment processes. - Schedule patient orders and manage drop shipments, ensuring timely delivery and accurate quantities. - Verify all orders for accuracy, acting as the final checkpoint before shipment, including verifying charges, insurance coverage, and compliance with internal policies. - Manage and send delivery tickets via email or regular mail, ensuring timely and correct documentation is sent to patients. - Maintain and manage Excel spreadsheets and CRM systems to track patient statuses and delivery tickets. - Perform insurance verification and resolve discrepancies related to patient orders. Administrative Duties - Scan, file, and update patient records, ensuring accurate and organized documentation in compliance with company standards. - Ensure all work complies with relevant policies, regulations, and DMEPOS (Durable Medical Equipment, Prosthetics, Orthotics, and Supplies) standards. - Assist with administrative tasks such as printing postage and managing Physician's License records. - Continuously update PARs and write additional notes as required by Account Managers or supervisors. Team Collaboration - Collaborate with other departments to ensure smooth and timely delivery of medical supplies to patients. - Coordinate closely with Account Managers and the Account Manager Supervisor to address internal issues, maintain patient records, and resolve account discrepancies. - Participate in team meetings, training sessions, and improvement activities to stay updated on company products, policies, and procedures. Additional Tasks - Assist with billing and documentation related to insurance claims, ensuring compliance with all relevant standards. - Contribute to process improvements to enhance overall service efficiency and quality. - Participate in special projects as assigned to support the company's mission and operational goals. Qualifications: - Must be able to work a flexible schedule as needed. Education - High school diploma or GED required; Associate's degree or higher preferred. Experience - Previous experience in customer service, preferably in a medical or healthcare setting. - Must remain current with DMEPOS regulations through required ongoing training. Prior familiarity will expedite the training process. Skills - Practical knowledge of computers, CRM systems, and industry-specific software. - Strong time management skills with the ability to work independently. - Strong interpersonal and communication skills, both oral and written. - Proficiency in Microsoft Office Suite, including Excel, Word, and CRM software. - Excellent organizational skills and attention to detail. - Ability to handle sensitive information with confidentiality and professionalism. - Ability to perform job functions while seated for extended periods of time. What We Offer: - Training: - Comprehensive paid training program to ensure you are fully prepared to excel in your role. - Benefits: - Competitive salary. - Insurance - Paid time off and holiday pay. - Opportunities for career advancement within the company. Why Join Us? Working at S2 Medical means you will be making a tangible difference in the lives of children with developmental disabilities. We are looking for individuals who are not only skilled and professional but also genuinely care about our mission and the families we serve. If you are passionate about helping others and are seeking a rewarding career, we encourage you to apply.
    $25k-32k yearly est. 60d+ ago
  • Customer Service Associate

    Variety Stores LLC

    Customer service assistant job in Phenix City, AL

    Job Description As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves. Duties and Responsibilities: • Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Working Conditions • Retail store environment where extended periods of standing are required • Retail store stockroom environment subject to fluctuations in temperature • Frequent lifting and maneuvering of merchandise and displays. • Exposure to dust and extreme temperatures while unloading trailers. • Scheduled work hours may vary, to include evenings and weekends. • Occasional use of ladders required.
    $21k-29k yearly est. 16d ago
  • Guest Experience Specialist

    Grit & Grind Cafe 4.1company rating

    Customer service assistant job in Phenix City, AL

    We're Hiring: Guest Experience Specialist Schedule: Morning Shifts Available Do you love great food, fast service, and Southern hospitality with a twist? We're not your average brunch spot - we're building something new. Grit & Grind Cafe is a Modern Hospitality model: that means faster ordering, team-based tips, and full-service vibes without the drag. We're looking for Guest Experience Specialists - the face of the cafe. You'll work the register, help craft cold brews, handle online orders, and make sure every guest leaves happier than they came. What You'll Do: Greet guests and take orders with confidence and care Control dining room experience, refill drinks, and check on guests Make drip coffee, cold brew, and specialty espresso drinks Handle pickup and third-party orders with accuracy and a smile Keep the counter, coffee bar, and register area clean and stocked Recommend your favorite menu items like a pro Pay & Perks: $9-$11/hr base pay + tips Full tip pool shared across all positions Discounted food, coffee, and desserts Flexible scheduling ✅ We're Looking For: Great energy and real people skills Ability to move fast, work clean, and stay calm Someone who shows up - on time and in a good mood Barista experience is a plus, but we'll train the right attitude Available Shifts: Mornings (6:00 AM - 3:00 PM) Weekend availability is required! Skills & Attributes: Friendly, outgoing, and able to create a welcoming vibe Comfortable working in a fast-paced environment - especially during rushes Willing to learn coffee and drink prep (experience a plus, but not required) Detail-oriented when packaging orders and calling out names Team-minded - willing to help wherever needed: register, bar, cleaning, etc. Stays calm under pressure and adapts quickly to changes in flow Bonus Points (Preferred but not required): Prior experience in a barista, cashier, or counter service role Familiarity with Toast POS, DoorDash order handling Interest in coffee, hospitality, or restaurant work as a long-term career
    $9-11 hourly 60d+ ago
  • Business Customer - Service and Sales Coordinator

    Dragonfly Internet

    Customer service assistant job in Opelika, AL

    About the Company At Dragonfly Internet, we're all about taking flight and helping communities soar with faster, more reliable internet-especially in areas where connectivity has long been out of reach. With our cutting-edge fixed wireless and fiber technologies, we're transforming the online experience for rural homes and businesses. As we grow, we're looking for team members who are ready to support that mission-people who thrive on connection, communication, and coordination. About the Role We're seeking a dynamic, detail-oriented Business Customer - Service and Sales Coordinator to join our team. This role bridges the gap between customer service, sales, and project coordination, ensuring our business clients receive timely, seamless support from initial inquiry through service activation and beyond. This role requires strong communication skills, an understanding of business-class internet and voice services, and the ability to manage multiple tasks with efficiency and professionalism. Responsibilities Customer Service & Sales Support Serve as a primary point of contact for business customers, responding to inquiries via phone, email, and CRM platforms Support sales representatives with lead follow-up, proposal preparation, and order processing Project Coordination Manage customer onboarding projects, including service installations, upgrades, and account transitions Coordinate with technical and field teams to ensure timely service delivery and updates Track project timelines and proactively communicate status with internal teams and clients Telephony & Service Expertise Maintain working knowledge of Dragonfly's business internet and voice (VoIP) solutions Assist customers with basic troubleshooting, account changes, and billing questions related to business voice services Liaise with network operations and technical support teams for escalated telephony or provisioning issues Administrative & Operational Support Maintain accurate and up-to-date records in CRM and billing platforms Generate and manage service contracts, sales quotes, and service order documentation Assist with invoicing and contract renewals for business accounts Qualifications 2+ years' experience in a customer service, sales support, or project coordination role (preferably in telecom or broadband) Familiarity with business internet, voice/VoIP services, and telephony terminology Strong organizational and multitasking skills with attention to detail Excellent communication and interpersonal skills Proficiency with CRM software, Microsoft Office, and Google Workspace Ability to work independently and collaboratively in a fast-paced environment Preferred Skills: Experience working with broadband service providers or managed services Familiarity with provisioning tools, VoIP platforms, or PBX systems Experience supporting small-to-medium businesses (SMBs) Pay range and compensation package Competitive Salary Health, Dental, and Vision Insurance Paid Time Off & Holidays Continuous Learning Opportunities Free Tuition at a local leading university Employee Discounts on Internet Services Free swag Equal Opportunity Statement SP Broadband is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Seniority Level Entry Level to Associate Level Industry Telecommunications Employment Type Full-time on site in Opelika, AL Job Functions Marketing Administrative Microsoft Office CRM Software Telephony Broadband
    $23k-31k yearly est. 9d ago
  • Part Time Customer Service Associate

    Renfroe, Inc.

    Customer service assistant job in Smiths Station, AL

    CUSTOMER SERVICE ASSOCIATE Assist in developing a store atmosphere focused on creating and exceeding the highest customer service, safety and cleanliness goals. Instill in others the daily goal of accomplishing the Renfroe's mission statement. Essential Job Functions: Complete daily task to ensure that customers feel welcome and appreciated when they enter the store. Actively greet, engage and assist customers during the checkout process. Have customer service and employee communication skills to ensure a speedy checkout process by opening more registers or calling for more baggers as determined by customer traffic. Monitor the process of customer transactions through the check lane with the utmost respect for the customer and the items in which they are purchasing. Understand the Point of Sale (POS) system, and how to properly handle various tenders such as Cash, Checks, Credit, Debit, SNAP, WIC and coupons according to company policy. Understand and adhere to guidelines on restricted sale items due to age. Report pricing discrepancies to the Scan Coordinator. Be familiar with all store safety practices and help to prevent any unsafe conditions for customers and fellow employees. Adhere to all local, state and federal laws, and company guidelines. Must be able to perform the essential functions of this position with or without reasonable accommodation. Physical requirements include but may not be limited to standing long periods of time, walking, bending, stretching, pushing, pulling or continually using your fingers or wrist. Able to lift 50 pounds or more.
    $21k-29k yearly est. 60d+ ago
  • Customer Service Representative

    Amerivet 3.6company rating

    Customer service assistant job in Hilltop, GA

    Client Service Representative Schedule: Part-time Windy Hill Veterinary Hospital is a AAHA-accredited veterinary practice committed to high-quality patient care and exceptional client service. Our accreditation reflects our dedication to consistent standards, clear communication, and a positive experience for both clients and pets. Position Summary We are seeking a friendly, organized part-time Client Service Representative to support our front-desk operations. This role is ideal for someone who enjoys working with people, multitasking, and contributing to a smooth, welcoming clinic environment. Key Responsibilities: Client Communication & Scheduling: · Answer calls and emails promptly with professional, friendly service · Schedule appointments based on client needs and veterinarian availability, including forward booking · Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track · Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments Client Relations & Service: · Greet clients warmly and ensure a positive experience throughout their visit · Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team · Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor · Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives Managing Patient Information & Technology: · Update client and patient records in our practice management system with accuracy and efficiency · Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims · Maintain organized records of client communications and appointments to streamline operations Support the Medical Team & Practice Operations · Provide clients with accurate post-visit instructions, including medication schedules and follow-up care · Help maintain a clean, organized reception area and assist with daily practice operations as needed · Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store Qualifications: · High school diploma or equivalent work experience required · Excellent communication skills and a strong desire to provide compassionate, client-focused service · Prior customer service experience, preferably in a veterinary or healthcare setting · Basic proficiency with technology, including scheduling software and online communication platforms · Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods. Working Conditions: · Must be able to work in a fast-paced, dynamic environment. · Occasional lifting up to 40 pounds independently and physical tasks may be required At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
    $25k-32k yearly est. Auto-Apply 9d ago
  • TES Veterinary Customer Service Rep (all shifts)

    Auburn University 3.9company rating

    Customer service assistant job in Auburn, AL

    Details Information Requisition Number TES3113P Home Org Name Clinical Sciences Division Name College of Veterinary Medicine Position Title TES Veterinary Customer Service Rep (all shifts) Estimated Hours Per Week 20-40 Anticipated Length of Assignment 1 year Job Summary This is a pooled posting. This posting will remain open for an extended period of time and selected applicants will be contacted as future staffing needs arise. We have openings for day shift and night shift positions. Day shift will be scheduled between the hours of 6am - 6pm, Mon - Fri. Overnight shifts will be between 6pm - 6am, Mon - Fri. Some weekends and occasional holidays will be necessary. Total hours per week and shift details will be discussed at interview and upon hire. Flexibility is necessary. The College of Veterinary Medicine is hiring TES Veterinary Customer Service Representatives. This role will be responsible for clerical duties related to veterinary care and treatment, processes invoices and payments, direct incoming phone calls, and provide support to veterinary team. Processes clients' animals for admission into and discharge out of Auburn University Veterinary Teaching Hospitals. Temporary Employment Services (TES), a unit of the Auburn University Department of Human Resources, is an in-house support center established to meet the temporary employment needs of the university. TES provides qualified and dedicated temporary employees in a wide variety of occupations to meet the staffing needs throughout the campus. Temporary employees are hired for a variety of reasons with the most common being: * Assistance in the place of a regular employee who is absent for a specified period of time * Additional assistance during periods of abnormal or peak workloads * Assistance with special projects * Seasonal work * Emergencies If you are looking for an employment opportunity, TES is a great way to showcase your professional skills and assist Auburn University while gaining valuable work experience within higher education. AU student employees are not eligible for TES. Essential Functions * Welcomes clients to the hospital, registers clients' animals that are in need of medical attention and verifies client, patient, and referring veterinarian demographics. * Ensures all proper paperwork is completed, gathers records from other veterinary facilities as needed, compiles the physical medical record, and alerts the appropriate clinical personnel of the patient's arrival. * Communicates frequently with the clinical team regarding patient/client needs and expectations. * Receives and screens telephone calls. * Provides information and assistance to callers and/or visitors regarding clinic and hospital procedures and processes. * Determines appropriate course of action, referral, or response. * Communicates admissions information, fees, discharge date(s), clinic regulations, or other clinic services to clients. * Discharges clients in a timely and appropriate manner. * Addresses any past accounts or financial follow-ups. * Confirms client does not have any further clinical questions. * Assist clinicians with patient examinations, simple treatments, and recording patient data under direct supervision when needed. * Abides by rules and regulations for Veterinary Client Representatives as defined by the American Animal Hospital Association and policies and protocol of the College of Veterinary Medicine and teaching hospitals. Why Work at Auburn? * Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world. * Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education. * We're Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance. * Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches. * A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged. Ready to lead and shape the future of higher education? Apply today! War Eagle! Minimum Qualifications High school diploma or equivalent Expectations: Medical Office Experience Desired Qualifications * Experience in a referral veterinary practice is highly desired. * Excellent written and interpersonal communication skills, including public speaking skills and customer service skills * Experience with medical software such as an electronic medical record, practice management software (UVIS, Cornerstone, etc.), scheduling system, billing system, etc. * Education beyond the high school diploma or equivalent from an accredited institution is desired. * The successful candidate will possess excellent stress management and critical thinking skills. Posting Detail Information Salary Range $15.00 - $16.00/hour based on experience (shift differentials provided for overnight shifts) Work Hours Day shift is between 6am - 6pm, Mon - Fri. Overnight shift is between 6pm - 6am, Mon - Fri. Some weekends and holidays will be necessary. Total hours per week and shift details will be discussed at interview. City position is located in: Auburn State position is located: Alabama Posting Date 11/07/2025 Closing Date Equal Opportunity Compliance Statement It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more. Special Instructions to Applicants Quick Link for Internal Postings ******************************************* Documents Needed to Apply Required Documents Optional Documents * Resume * Cover Letter * Other * Other Documentation * Other Documentation (2) Supplemental Questions Required fields are indicated with an asterisk (*). * * Please tell us how you first heard about this opportunity. (Open Ended Question) * * Do you have a high school diploma or equivalent? * Yes * No
    $15-16 hourly 60d+ ago
  • Customer Service Representative (Bilingual, Spanish-speaking, strongly preferred)

    Milliken 4.9company rating

    Customer service assistant job in LaGrange, GA

    Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow's breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people's lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken's curious minds and inspired solutions at Milliken.com and on Facebook, Instagram and LinkedIn. Position Overview: The customer service position is to ensure effective and efficient coordination between the company and its customers with a high level of service and support, process sales orders and resolve customer order or service issues, establish and maintain positive business relationships, both internally and externally, to promote company goals. This position is located at Milliken & Company's Maple Complex in LaGrange, Ga. The position will report directly to the Customer Service Manager. The work schedule is Monday - Friday, 9:00 am - 6:00 pm. Job Responsibilities: * Enter sales orders and make order changes to include price quotations, preparation and follow up on purchase orders, order entry, sample order entry, confirmation of shipment dates, and logistics arrangements. * Expected to maintain presence in the phone queue during scheduled work hours to support team coverage and ensure consistent customer service delivery. * Examine records, assist in expediting orders through production and shipping, interface with Supply Chain regarding order status and scheduled shipment dates. * Be responsible for securely processing customer payments and initiating follow-ups regarding outstanding balances, credits, or payment discrepancies. * Demonstrate teamwork to ensure achievement of team, individual, and corporate goals and work in a fast-paced environment and deal with high-pressure situations. * Participate in special projects and perform additional duties as required. Qualifications - Required: * High School diploma or GED * Computer experience with MS Word, MS Excel, Internet Explorer and Outlook Qualifications - Preferred: * General office experience is preferred with exposure in a customer service environment. * Call center experience is a plus. * SAP experience is a plus. * Bilingual, Spanish-speaking, strongly preferred The successful candidate will have strengths in the following: * Positive attitude and proper phone etiquette. * Prioritize work and effectively manage one's time. * Highly effective communication and telephone skills. * Be able to apply new-job related knowledge to practical use. * Able to adapt to a changing environment. * Customer focused and able to build customer loyalty. * Maintain professionalism in stressful situations. * Proactive and willingness to take action when appropriate. * Strong organizational skills and demonstrate high attention to detail. * Excellent team interaction skills for working in small work groups. * Initiative and self-motivation. * Problem solving / Quick decision making. Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law. To request a reasonable accommodation to complete a job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process, please contact ******************************.
    $25k-32k yearly est. 31d ago
  • Retail Customer Experience Coordinator

    Marshalls of Ma

    Customer service assistant job in Valley, AL

    Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address: 3418 20th Ave Location: USA Marshalls Store 1603 Valley ALThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $13-13.5 hourly 60d+ ago
  • Customer Service Support Assistant

    S2 Medical Supply

    Customer service assistant job in Auburn, AL

    Account Manager Assistant Job Type: Full-Time About Us: At S2 Medical we specialize in providing essential medical supplies to children with developmental disabilities. Our mission is to ensure that every child receives the supplies they need to improve their quality of life. We are dedicated to offering compassionate, reliable service to the parents and guardians who trust us to meet their children's needs. Job Overview The Account Manager Assistant plays a critical role in supporting Account Managers by performing background functions necessary for processing and fulfilling patient orders. This position involves managing order schedules, coordinating drop shipments, verifying order accuracy, handling delivery tickets, and more. The Assistant ensures that all tasks are completed in compliance with company policies and industry standards, allowing Account Managers to focus on direct communication with patients and families. *NOTE: This is not a traditional assistant role or a role supporting a manager; the Account Manager Assistant aids our customer service team with order processing tasks to help streamline their workflow.* Key Responsibilities: Customer Interaction - Assist Account Managers by preparing necessary documentation and verifying information to ensure patient orders are processed smoothly. - Monitor and resolve account errors by coordinating with internal teams and escalating issues to appropriate departments when needed. - Continuously acquire and maintain up-to-date knowledge of products to assist with troubleshooting and addressing patient questions. Order Management - Monitor open orders to create Purchase Orders (POs) and initiate shipment processes. - Schedule patient orders and manage drop shipments, ensuring timely delivery and accurate quantities. - Verify all orders for accuracy, acting as the final checkpoint before shipment, including verifying charges, insurance coverage, and compliance with internal policies. - Manage and send delivery tickets via email or regular mail, ensuring timely and correct documentation is sent to patients. - Maintain and manage Excel spreadsheets and CRM systems to track patient statuses and delivery tickets. - Perform insurance verification and resolve discrepancies related to patient orders. Administrative Duties - Scan, file, and update patient records, ensuring accurate and organized documentation in compliance with company standards. - Ensure all work complies with relevant policies, regulations, and DMEPOS (Durable Medical Equipment, Prosthetics, Orthotics, and Supplies) standards. - Assist with administrative tasks such as printing postage and managing Physician's License records. - Continuously update PARs and write additional notes as required by Account Managers or supervisors. Team Collaboration - Collaborate with other departments to ensure smooth and timely delivery of medical supplies to patients. - Coordinate closely with Account Managers and the Account Manager Supervisor to address internal issues, maintain patient records, and resolve account discrepancies. - Participate in team meetings, training sessions, and improvement activities to stay updated on company products, policies, and procedures. Additional Tasks - Assist with billing and documentation related to insurance claims, ensuring compliance with all relevant standards. - Contribute to process improvements to enhance overall service efficiency and quality. - Participate in special projects as assigned to support the company's mission and operational goals. Qualifications: - Must be able to work a flexible schedule as needed. Education - High school diploma or GED required; Associate's degree or higher preferred. Experience - Previous experience in customer service, preferably in a medical or healthcare setting. - Must remain current with DMEPOS regulations through required ongoing training. Prior familiarity will expedite the training process. Skills - Practical knowledge of computers, CRM systems, and industry-specific software. - Strong time management skills with the ability to work independently. - Strong interpersonal and communication skills, both oral and written. - Proficiency in Microsoft Office Suite, including Excel, Word, and CRM software. - Excellent organizational skills and attention to detail. - Ability to handle sensitive information with confidentiality and professionalism. - Ability to perform job functions while seated for extended periods of time, with occasional walking or lifting up to 50 pounds. What We Offer: - Training: - Comprehensive paid training program to ensure you are fully prepared to excel in your role. - Benefits: - Competitive salary. - Insurance - Paid time off and holiday pay. - Opportunities for career advancement within the company. Why Join Us? Working at S2 Medical means you will be making a tangible difference in the lives of children with developmental disabilities. We are looking for individuals who are not only skilled and professional but also genuinely care about our mission and the families we serve. If you are passionate about helping others and are seeking a rewarding career, we encourage you to apply.
    $25k-32k yearly est. 60d+ ago
  • Customer Service Associate

    Variety Stores LLC

    Customer service assistant job in Opelika, AL

    Job Description As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves. Duties and Responsibilities: • Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Working Conditions • Retail store environment where extended periods of standing are required • Retail store stockroom environment subject to fluctuations in temperature • Frequent lifting and maneuvering of merchandise and displays. • Exposure to dust and extreme temperatures while unloading trailers. • Scheduled work hours may vary, to include evenings and weekends. • Occasional use of ladders required.
    $21k-29k yearly est. 16d ago

Learn more about customer service assistant jobs

How much does a customer service assistant earn in Columbus, GA?

The average customer service assistant in Columbus, GA earns between $21,000 and $33,000 annually. This compares to the national average customer service assistant range of $26,000 to $42,000.

Average customer service assistant salary in Columbus, GA

$26,000
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