Service Desk Lead
Customer service assistant job in Thornton, CO
We are looking for a Service Desk Lead for our client in Thornton, CO. This is a long-term contract opportunity. This is a 100% onsite role.
The ideal candidate will have general experience and knowledge of troubleshooting processes for wide areas of IT (hardware, software, network, account, mobile, etc.). Previous experience managing or leading a team is preferred or at least 3 years of previous Service Desk experience at the Analyst or Tier 2 level. ITIL certification and/or knowledge is a plus.
Provide technical coaching, mentoring, and performance guidance to Service Desk Analysts. This includes reviewing their customer interactions, providing feedback on process adherence, and assisting with Tier 1 duties as needed to ensure coverage and hands-on training.
Serve as the primary escalation point for Service Desk Analysts. Provide advanced computer troubleshooting, analysis, critical thinking, and problem-solving skills for complex or priority support issues.
Review escalated tickets, provide advanced support for Tier 2 Incidents and complex Service Requests, and assist analysts in handling critical Incidents, ensuring rapid resolution within established SLAs (Service Level Agreements) and policies.
Identify, document, and advocate for continuous process improvement opportunities across support operations.
Develop and maintain clear, up-to-date resolutions and procedural documentation to strengthen Knowledge Management, minimize future escalations, and enhance overall service efficiency.
A key focus includes increasing First Call Resolution by empowering Service Desk technicians to resolve Tier 1 and Tier 2 tickets through improved guidance, training, and streamlined workflows that enable issues to be addressed at the earliest point of contact.
Receive, log, handle preliminary communications, and properly route calls and requests for the larger IT team. This includes accurate classification of contacts as either Incidents or Service Requests.
Own the Customer Service experience and maintain ownership and advocacy for the customer on issues lacking a clear responsible party until successful resolution is received. Ensure that all Incidents and Service Requests are properly closed out with the customer.
Facilitate solutions with customers while interacting with more specialized internal IT support teams and vendors. Accurately document all contacts for troubleshooting, escalation, and reporting purposes.
Service Desk Lead
Customer service assistant job in Thornton, CO
Service Desk Lead
Compensation: $20 - $30 /hour, depending on experience
Inceed has partnered with a great company to help find a skilled Service Desk Lead to join their team!
Join a dynamic environment in a public school district where you will lead the service desk team without supervisory responsibilities. This role offers the opportunity to drive improvements, collaborate with techs, and enhance customer service. The district values the role of a service desk lead and aims for career progression opportunities.
Key Responsibilities & Duties:
Lead and coordinate service desk activities
Collaborate with service desk techs and management
Enhance IT ticketing service processes
Provide Tier 1 and Tier 2 tech support
Deliver excellent customer service
Assign and manage tickets efficiently
Foster team collaboration and feedback
Required Qualifications & Experience:
Experience with IT ticketing services
Strong customer service skills
Comfortable with process improvements
Ability to provide tech support
Excellent collaboration skills
Nice to Have Skills & Experience:
Experience with Halo or other ITSM systems
Passion for public school environments
Ability to lead without supervisory duties
Perks & Benefits:
3 different medical health insurance plans, dental, and vision insurance
Voluntary and Long-term disability insurance
Paid time off, 401k, and holiday pay
Weekly direct deposit or pay card deposit
Other Information:
Quick virtual interview process
Role reports to Service Desk Manager
Work schedule: 7:00 - 4:00 or 7:30 - 4:30
Free onsite parking
If you are interested in learning more about the Service Desk Lead opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
#INDDEN
Customer Support Specialist
Customer service assistant job in Denver, CO
Are you interested in leading the transformation of cancer care through software that puts world-leading scientific knowledge in the hands of patients and their doctors? If so, join our growing team at VieCure, the company that is revolutionizing cancer care by putting A.I. driven technology tools and an unparalleled knowledge base into the hands of physicians.
We are now seeking an experienced full time, highly motivated Customer Support Specialist. The Customer Support Specialist plays a critical role in delivering high-quality service and support to clients, ensuring technical and functional issues are resolved effectively while maintaining an outstanding customer experience. Acting as the first point of escalation within the support team, the Specialist manages complex cases, collaborates with cross-functional teams, and contributes to the continuous improvement of support operations.
This role requires a combination of technical aptitude, customer-facing communication skills, and the ability to work in a structured but evolving environment. Our successful candidate will have substantial experience of working within a customer support team in the medical industry (ideally MedTech and oncology-focused), working with users, handling issues and requests on the phone and through digital channels.
Responsibilities
Essential job functions include, but are not limited to:
Handle and resolve customer support inquiries across multiple channels (phone, chat, email, case management).
Investigate and troubleshoot more complex product issues, escalating critical matters appropriately.
Document customer interactions, troubleshooting steps, and resolutions in the Zendesk platform.
Educate customers on system functionality and guide them toward effective use and self-service resources.
Provide follow-up with customers to ensure full resolution and satisfaction.
Create and update customer-facing knowledge base articles and internal troubleshooting documentation.
Collaborate with internal technical, product, and QA teams to report bugs, propose fixes, and drive resolution.
Act as a subject matter resource for junior support team members when needed.
Contribute feedback on support processes and tools to enable continuous improvement.
Maintain up-to-date product knowledge and participate in training to deepen expertise.
Education / Qualification
Bachelor's degree or equivalent experience in Healthcare, Information Technology, or Client Services preferred.
Experience
3-5 years of customer support experience, ideally in the MedTech or healthcare technology industry.
Demonstrated ability to manage complex customer cases from intake through resolution.
Experience using support platforms such as Zendesk.
Exposure to healthcare workflows and/or EMR/EHR software highly desirable.
Technical Competencies
Strong troubleshooting and problem-solving capabilities.
Familiarity with ticketing and case management systems (Zendesk preferred).
Ability to document and report software bugs clearly, including steps to reproduce.
Understanding of software applications in a healthcare or clinical environment.
Behavioral Competencies
Strong organizational and time management skills.
Excellent written and verbal communication, with a customer-centric approach.
Logical, methodical thinker with disciplined attention to detail.
Able to work independently and collaboratively within a team.
Adaptable and resilient in a fast-paced, evolving environment.
Some off-hours work may be required for deployments and emergency support.
We are headquartered in Denver, Colorado, and this role will be based onsite in Denver.
If you share our passion for revolutionizing the way cancer care is delivered, and in enabling better outcomes for patients, come join our team and help us shift the power balance in cancer care!
Customer Relationship Advocate Career Development Experience- Greenwood Village, CO
Customer service assistant job in Denver, CO
The Role Join our team of Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more!
What to expect
As a new CRA, you'll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones:
1. Licensing Preparation
In the first months, you'll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE , Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we're here to support you every step of the way! (Learn More)
2. Skill Development
In the following months, you'll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network.
3. Proficiency
As you gain confidence and proficiency in serving customers, you'll explore new career paths through job shadowing and our career center.
The Expertise and Skills You Bring
Aptitude and dedication to complete the FINRA SIE , Series 7 Top Off and Series 63 exams through our industry-leading licensing program.
Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.
A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient.
Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions.
A desire for growth and a mindset that generates long term success through adaptability and personal accountability.
Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution.
Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.
Note: Fidelity is not providing immigration sponsorship for this position
The Team
Our Greatest Asset is Our People
We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community.
Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, and Wellness Program. (Learn More)
The base salary range for this position is $42,000 - $60,000 per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Certifications: Series 07 - FINRA, Series 63 - FINRA Category: Customer Service, Sales
Customer Support Specialist - Assistance Payments
Customer service assistant job in Greeley, CO
Compensation Range $22.48 - $28.77 * - Represents Department of Human Services by greeting visitors in a courteous, efficient and customer focused manner. Answers general questions, offers assistance, and referrals, and explains basic procedures regarding program guidelines. Provides support to Eligibility Technicians in Public Assistance programs units. Assists program applicants by providing qualification information, collecting qualification documents, and entering information into program data bases.
Primary location will be either at the Fort Lupton office. Reliable, predictable attendance within department business hours of 8 a.m. to 5 p.m. Monday through Friday. We believe we can listen better, learn more and act faster when we are able to build strong internal and external relationships in the same physical space. With this in mind, this position is exclusively an in-person position.
Mission Statement: Engaging and partnering with the community to improve safety, health and well-being of individuals and families through the delivery of responsive and collaborative services.
Vision Statement: The people of Weld County are connected to the resources needed to thrive in the community and feel safe and empowered.
Weld County Department of Human Services' greatest asset is our staff.
The Ideal Candidate for the Department of Human Services, will be someone who possesses the following traits:
1. Strong self-starter that is deadline driven.
2. Able to structure the workload to ensure all tasks are given the correct priority.
3. Interact and communicate at various organizational levels.
4. Ability to interpret and translate between English and Spanish using professional language Strongly preferred but not required.
* -
Job Description
Administrative - 30%
* Schedules and reschedules telephone and face-to-face client interviews by phone and in-person.
* Schedules and modifies appointments using computerized calendar.
* Reviews scanned documents that are uploaded into OnBase, checks Colorado Benefits Management System (CBMS) to see if documents are related to change requests or completion, navigates Compass for appointments or additional documents related to client cases, then schedules appointments in Compass accurately to be worked by Eligibility Technicians.
* Sends documents to appropriate Eligibility Technician, and/or sets appointments as needed.
* Notifies supervisor and peers when items scanned into the workflow system fail to scan correctly.
* Verifies copies of all identification documents to certify authenticity and reports any document authenticity concerns to supervisor.
* Manages multiple program data bases that will include a high volume of data entry.
* Utilizes existing and new computer skills and equipment including upfront imaging equipment on a regular basis.
* Performs additional clerical duties that include sorting of mail, mail distribution, copying and assembly of informational packets.
* Prepares and sends business correspondence related to program reminders and requests.
* Enters voter registration data into computerized form and sends to County Clerk and Recorder.
Customer Service - 30%
* Greets and directs walk-in clients and visitors, identifies the purpose of the visit, and provides assistance as needed.
* Checks in clients for appointments and monitors to ensure they are seen promptly by staff.
* Provides calm, respectful responses to individuals in stress filled situations. Uses knowledge of public assistance program rules and regulations to provide information to and/or collect the required documentation needed to assist in determining eligibility for public assistance programs.
* Verifies and updates customer demographic information when needed.
* Accepts documentation from clients, issues receipts, date-stamps and distributes to appropriate location.
* Monitors postings and signage in the lobby area.
* Provides exceptional customer service to both internal and external customers at all times.
* Directs and refers clients appropriately to other Buildings and Divisions within Human Services.
Collaboration and Knowledge - 20%
* Assists in training staff or service providers on basic application and eligibility processes as directed.
* Maintains knowledge of inter-departmental business processes and procedures.
* Responds to emails and Microsoft Outlook requests in an accurate and timely manner.
* Collaborates with supervisor and peers in order to successfully carry out the overall agency vision and mission.
Professionalism and Teamwork - 20%
* Participates in a positive and value-added manner with both internal and external customers.
* Contribute daily to the team's productivity goals.
* Stays informed by participating as appropriate in all team meetings, attends or views recordings for the division or department updates and reads county wide messaging.
* Understands how one's day to day work significantly impacts the team's success.
* Follow policies and procedures, the Weld County Code of Conduct and adhere to strict confidentiality guidelines and appropriate release of information outlined in both.
* -
Required Qualifications
Required Education
* High School Diploma/GED
Experience Qualifications
* 2 years Full time business or clerical experience in an office environment which includes extensive customer service and telephone use.
Preferred Education
* Associate's Degree
Preferred Experience
* Ability to keyboard at 35 words per minute.
* Ability to read and write Spanish in a proficient manner.
* Ability to interpret and translate between English and Spanish using professional language.
Skills and Abilities
* Candidate must possess the ability to enter data into several different computer programs.
* Candidate must possess the ability to learn and apply new computer skills on a regular basis.
* Candidate must have knowledge of computer programs such as Microsoft Windows and Word, Excel, and Outlook.
* Candidate must possess the ability to read and comprehend instructions, correspondence and department policies and procedures.
* Candidate must possess the ability to write correspondence.
* Candidate must possess the ability to effectively communicate in one-on-one and small group situations to customers, clients, and other employees of the organization.
* Candidate must possess the ability to apply math concepts and calculations in the work environment.
* Candidate must possess the ability to apply critical thinking to problem solve in a work environment.
* Candidate must possess the ability to adapt to fast paced, high volume and ever-changing work environment and be able to handle high stress situations.
* Candidate must possess the ability to work in and engage in a positive, continuously improving, and professional work environment.
* Candidate must possess the ability to interface with others on a routine basis, including but not limited to the public, community partners, clients, internal DHS and Weld County staff, state officials, and judicial personnel.
* Candidate must follow Human Services policies and procedures, the Weld County Code of Conduct and adhere to strict confidentiality guidelines and appropriate release of information outlined in both.
* Candidate must provide own transportation and be willing to travel as needed to meet the essential functions of the position.
Licenses and Certifications
* Candidate must have a valid Driver's License and Liability insurance. (Required)
* Candidate must pass a Motor Vehicle Record (MVR) evaluation and if hired, will be subject to continuous monthly MVR monitoring throughout employment. (Required)
* Candidate must pass criminal background check prior to employment start date. (Required)
* Candidate must pass Department of Human Services background checks prior to employment start date. (Required)
This position is non-exempt from the minimum wage and overtime requirements of the Fair Labor Standards Act and is therefore eligible for overtime pay.
As an applicant for this position, you should be aware of Senate Bill 19-085, the Equal Pay for Equal Work Act. The act requires employers to announce the pay range for job openings.
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Use the link below to get a closer look at the generous benefits offered:
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Weld County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Auto-ApplyDigital Customer Retention Specialist: 25-06431
Customer service assistant job in Westminster, CO
Primary Skills: Customer Retention-Expert, Communication-Excellent, Data Analysis-Proficient, Negotiation-Advanced, Salesforce-Proficient Contract Type: W2 Only Duration: 6+ Months with Possible Extension Pay Range: $20 - $25 per hour on W2
Job Summary:
We are seeking a Digital Customer Retention Specialist for the SketchUp Digital Sales team based in Westminster, CO. This role focuses on maintaining high levels of customer satisfaction and retention, engaging proactively with customers to understand and resolve their issues, and implementing strategies to avert service discontinuation. The successful candidate will be prepared for a contract-to-hire opportunity, primarily targeting those with a customer-centric mindset, exceptional negotiation abilities, and solid experience in leveraging Salesforce for customer management.
Key Responsibilities:
Engage customers through calls or messages to understand and prevent discontinuation reasons.
Independently and effectively resolve customer issues, aiming for minimal escalation.
Utilize Salesforce to document all customer interactions thoroughly.
Analyze customer data to identify trends for retention improvement and churn reduction.
Collaborate with Sales and Support Teams to resolve escalations and enhance overall customer experience.
Must-Have Skills:
Strong customer service and retention background.
Excellent negotiation and problem-solving capabilities.
Proficient in the use of Salesforce for customer management.
Industry Experience:
Prior experience (5+ years) in customer service and retention, preferably within the digital sales domain.
ABOUT AKRAYA
Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing
As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today!
Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
Customer Experience Assistant, Sales (Part Time)
Customer service assistant job in Denver, CO
Customer Experience Assistant, Sales (Part Time) - Denver, CO
Our Customer Experience Assistants provide an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.
The ideal candidate will be able to work a part-time schedule that includes weekend days. This role is in-person in of our Denver, CO Showroom.
The targeted budget for this position is $20/hour. This compensation budget range may be adjusted at any time at the discretion of the company.
Responsibilities May Include:
Sales & Customer Service:
Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality.
Guide customers to purchase, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product.
Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre-appointment questions.
Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
Use our ERP system to manage your tasks and communicate cross-functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Showroom Coordination & Maintenance:
Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
What You Have:
A passion for the customer. You don't just like to help - you go above and beyond to provide the best possible experience to each customer that comes through the door.
A drive to exceed goals. You love a good challenge! You're a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
It's all in the details. When it comes to our customer's biggest moments, you know it's the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
Communication is Key. You have a way with words. Whether you're interacting with a customer or teammate in person, via email, or by chat, you're clear and concise.
Master of Collaboration. You're a team player. You believe that in order to transform the jewelry industry, we all have to work together!
Bonus Points if You Have:
A bachelor's degree or equivalent preferred
Experience with an ERP or CRM system
A passion for socially and environmentally responsible organizations and products
What We Offer
At Brilliant Earth, we're passionate about supporting our teams. Through our Pillars of Culture, we've built our teams with a focus on innovation, collaboration, and diversity! In addition, we offer competitive compensation, a robust benefits package and an environment that fosters growth. Some of our perks include:
Career Growth. We want to see you sparkle! Through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!
Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here!
Employee Discounts. As an employee at Brilliant Earth, you'll receive a generous discount on our jewelry.
Sales Incentive Programs. Incentive programs to recognize and reward sales performance.
Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
Pre-Tax Commuter Benefits.
How to Apply & What to Expect:
Everyone at Brilliant Earth has a voice - we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
You'll receive an email when we've received your application, and can expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders!
More About Us
At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.
Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other - our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.
If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.
Auto-ApplyPrevious Customer Service Wanted
Customer service assistant job in Parker, CO
🌟 Previous Servers and Customer Service Wanted - Patient Care
💙 No Healthcare Experience Needed - Just Heart, Empathy & a Desire to Help Others Heal
✨ Make a Real Difference Every Day
Are you great with people and ready for work that actually matters? At Serenity Healthcare, we're redefining mental wellness with empathy, innovation, and life-changing care.
We're not looking for medical backgrounds - we're looking for human connection. If you've worked in customer service, hospitality, or any role that puts people first, you already have the foundation to succeed here.
🎓 Don't Have Healthcare Experience? We'll Train You!
We provide full, paid training and national certification. You bring:
✅ 2+ years of full-time work experience
✅ Strong communication skills
✅ A kind, composed, and positive attitude
✅ A passion for helping people feel seen, heard, and valued
👩 ⚕️ Your Role as a TMS Technician
As a TMS Technician, you'll guide patients through their healing journey, offering both emotional support and technical care using our advanced TMS therapy.
Your day-to-day:
Work one-on-one with patients during treatment sessions
Operate and monitor our high-tech TMS therapy machine
Use tools like gratitude, journaling, and goal-setting to encourage patient growth
Track and document progress to share with medical staff
Be a steady, supportive presence throughout each patient's care journey
💡 About Serenity Healthcare
We're on a mission to change the mental health industry. Using FDA-approved TMS therapy and a holistic, patient-centered approach, we help people heal even when traditional treatments haven't worked. Our care is personal, proven, and powered by compassion.
📝 Apply Today - Be the Reason Someone Finds Hope Again
Serenity Healthcare is an equal opportunity employer. All qualified applicants are welcome. Employment is contingent upon successful background and drug screening.
In accordance with Colorado's Equal Pay for Equal Work Act this position pay ranges $25-26.50 hourly.
Requirements
🌱 What We're Looking For
You don't need a medical degree - just a genuine love for helping people.
We're seeking someone who:
Has 2+ years of customer-facing experience (e.g., retail, hospitality, education, etc.)
Is naturally empathetic, calm, and uplifting
Communicates clearly and professionally
Is reliable, growth-oriented, and receptive to feedback
Wants to be part of something bigger than a job
Benefits
💼 Why You'll Love Working at Serenity
✔ Fulfillment - Help people take back their lives
✔ Career growth - We promote from within as we expand nationwide
✔ Supportive culture - You'll be valued for who you are and how you care
Our Benefits Include:
🏥 90% employer-paid medical, dental & vision
🏖 10 PTO days (15 after 1 year) + 10 paid holidays
💰 401(k) retirement plan
🚀 Rapid internal promotion opportunities
Auto-ApplyCustomer Executive Food Service
Customer service assistant job in Commerce City, CO
Have you ever enjoyed Arnold, Brownberry or Oroweat bread? A Thomas' English muffin or bagel? Or perhaps snacked on a Sara Lee, Entenmann's or Marinela cake or donut? If the answer is yes, then you know Bimbo Bakeries USA! More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal. In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.
#LI-VB1
Come join the largest baking company in the world and our family of 20,000 associates nationwide!
Top Reasons to Work at Bimbo Bakeries USA:
Salary Range: $102,000- $142,800
Annual Bonus Eligibility
Comprehensive Benefits Package
Paid Time Off
401k & Company Match
Position Summary:
As a Customer Executive for Bimbo Bakehouse Foodservice, you will be accountable for the effective management of the foodservice business in the West market covering approximately fourteen states. The key objective of this position is to grow fresh and frozen foodservice sales within foodservice distribution houses and regional operators, including, but not limited to: Multi Unit Chains, Large Independent Operator Accounts while managing and achieving budget targets.
Key Job Responsibilities:
* Achieving sales budget by selling foodservice bakery products into broadline distributors and operators.
* Develop in-depth knowledge of key customers, competitors, and brokers in the Region.
o Currently Region includes WA, OR, CA, NM, NV, MT AZ, CO, ID, UT, ND, SD, AK, WY and HI.
* Daily Management and Development of the broker network.
o Currently the Region has 6 Independent Brokerage houses with approximately $17 million is annual sales.
* Manage and lead new bread line project for the West for new segment and market.
o Will require heavy travel throughout the region as project is deployed.
* Exceed sales targets and meet expectations of key accounts while maintaining strong relationships.
* Attend food shows, conduct broker training, product cuttings and business reviews.
* Manages and negotiates pricing and trade expenditure with customers.
* CRM and Trade Management Platforms use.
* Additional duties as assigned.
Key Job Responsibilities:
* Strategic, independent, analytical thinker with the ability to make decisions and execute tactical plans.
* Must possess strong driven self-motivation skills.
* Strong presentation skills, excellent verbal and written skills.
* Excellent follow-up skills.
* Proven track record with growth.
Leadership Competencies:
* Adapts approach and attitude in real time, according to the changing demands of different situations.
* Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
* Holds self and others accountable to meet commitments.
* Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Education and Work History:
* Bachelor's degree in business management and/or Marketing or Sales required.
* Minimum of 5 years' experience with foodservice sales, broker network or distributor sales. Bakery or snack category experience a plus.
* Strong sales budget management and financial awareness
* Travel required up to 75%.
* Very strong computer skills with Microsoft office, Excel, CRM, Blacksmith, PowerPoint. Well versed in Excel, i.e., pivot tables and reporting.
The physical and mental demands described in each job posting are representative of those that must be met by an associate to successfully perform the essential functions of each job. Reasonable accommodations may be requested to enable qualified individuals with disabilities to perform the essential functions of each job.
Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Analyst I/II - Customer Programs
Customer service assistant job in Denver, CO
At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.
We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.
To learn more about UGI's workplace culture, sustainability efforts, and commitment to inclusivity, we invite you to visit our UGI Corporate sustainability page.
Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!
Position Summary:
Develop, analyze, manage, coordinate and support various Universal Service Program (low income assistance programs) metrics and reports for UGI Gas and Electric Division's Universal Service Programs to assist with regulatory filings. Lead efforts to automate and utilize the Department of Human Services (DHS) data sharing of customer information for LIHEAP recipients. Review and analyze customer data to ensure eligibility for new and continued enrollments into UGI's low-income assistance programs. Partner with the Digital Marketing Team to coordinate the creation of marketing campaigns compliant with regulatory commitments while targeting LIHEAP customers for enrollment into programs. Assist in the creation of monthly management reporting including details on customer participation, spending, energy savings realized, etc. for all Customer Assistance Programs. Assist with data analysis and program management efforts for other strategic regulatory initiatives such as the LIURP Notice of Proposed Rulemaking and auto enrollment of UGI Electric customers into CAP.
Regulatory Commitments:
Work with the Business Unit and Information Technology resources to integrate data from DHS data sharing for use by the Customer Outreach Department Team, Customer Care Representatives, and Community Based Organizations to enroll customers in the Customer Assistance Program (CAP) and to recertify customers once enrolled.
Utilize DHS data received to prepare marketing campaigns to solicit UGI Gas customers not enrolled in CAP; ensure compliance with PUC Data Sharing Order.
Utilize DHS data received to prepare marketing campaigns to solicit UGI Electric customers for CAP auto enrollment.
Utilize DHS data received to pre-qualify customers to apply for LIURP and/or Operation Share grants (based on additional criteria for each program).
Assist LIURP team with data analysis, program coordination, and implementation efforts related to the PUC Noticed of Proposed Rulemaking taking effect in 2026.
Oversee analysis and completion of auto enrollment of UGI Electric customers into CAP, as well as the feasibility study of expansion to UGI Gas.
Metrics and Data Tracking:
Create, analyze, and maintain metrics for all Universal Service Programs including CAP, LIURP, Operation Share, CARES, and LIHEAP federal grants. Examples of metrics include customer participation, actual vs. budget spending, contract compliance, etc.
Create new Universal Service Program monthly reporting criteria and associated metrics for use by internal management as well as assistance with required regulatory filings.
Track Purchase Orders and ensure appropriate funding levels exist for administrative costs for CAP and Operation Share.
In coordination with the Finance Team, assist with completion of annual budget templates for Universal Service Programs. Once budgets are approved and finalized, assist with tracking monthly variances.
Customer Program Execution:
Ensure various marketing campaigns identified in UGI's Consumer Education & Outreach Plan filed with the PUC are completed in a timely and accurate manner. Examples include but are not limited to; twice a year marketing for Self-Reported Low Income CAP enrollment and other targeted campaigns as needed, such as LIURP targeted messaging. Utilize SAP reporting functionality to generate targeted customers lists and partner with Digital Marketing Team to create and deploy marketing campaigns. Assist with the development of metrics to evaluate the success of the campaigns.
Additional duties as required. Manage contracts for CAP and Operation Share. Attend and participate at industry events such as PUC BeWise and Energy Association of Pennsylvania monthly meetings and annual conference. Consolidate and analyze Universal Service Program data, metrics, and create Power Point presentation slides for quarterly meetings with stakeholders and regulatory intervenors as part of the Universal Service Advisory Committee. Assist Customer Outreach Department with community (WARM) events to promote the availability of UGI's Universal Service Programs. Assist with Base Rate Case processes including, but not limited to; coordinating responses and timely submittal of discovery brought by regulatory parties.
Knowledge, Skills and Abilities:
Analytical and program management experience preferred, familiarity with marketing strategies beneficial.
Ability to collect, understand, and analyze customer programs and communicate to management the impact this data will have on the success of the Universal Service Programs. Experience with SAP (or similar ERP system) used to generate and analyze monthly reports and establish key performance indicators (KPIs).
Ability to work cross-functionally and assist management drive projects to completion.
Excellent oral and written communication skills.
Advanced knowledge of Excel, Power Point, and Word.
Education:
Bachelor's degree in business or marketing preferred.
Level I - Entry level, analysis and program management experience and/or Utility experience preferred
Level II - At least 2 years' experience working in program management, marketing, or financial analysis. Customer Program and/or Utility experience preferred.
*Position level will be commensurate with experience.
#LI-Hyrbid
UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.
As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
Juvenile Services Professional Hourly/On-Call
Customer service assistant job in Boulder, CO
Boulder County Community Services Department is seeking to hire 2 (two) Juvenile Services Professionals Hourly/On-Call.The Boulder Juvenile Assessment Center (JAC), a 24/7 facility, is the County's short-term detention and assessment center housing male and female detainees under the age of 18. This is a great opportunity to work directly with at-risk youth and to learn about the Juvenile Justice System in Boulder County including community partners such as law enforcement, probation department, social services, etc. and the juvenile court. The JAC embraces a strength-based and harm reduction practice to juvenile detention. The ideal candidate will enjoy working in a progressive detention setting and have experience or studies in corrections, social work, residential treatment, child advocacy, education, or working with underserved populations. The ideal candidate is also someone who can work in a team-oriented, fast paced, and trauma-informed environment.
These arehourly, non-benefitedpositions that will work 8-32 hoursper week in a varied/flexible schedule. As these are hourly positions, no set hours are guaranteed to applicants. Weekly minimum time commitment of one 8-hour shift with maximum time commitment up to five shifts a week depending on the needs of the facility and the availability of the applicant. These positions are intended to offer shift coverage and support for full-time employees. Applicants must be available and willing to work evenings, overnights, weekends and holidays.These positions will work out of1777 6th Street,Boulder, Colorado. Under Fair Labor Standards Act (FLSA) guidelines, these positions are non-exempt(eligible for overtime).
Boulder County requires its employees to reside in the state of Colorado as of the first day of work.
Hiring Salary Range: $25 - $28Hourly
Tentative Hiring Timeline:
* Phone Screening: Week of December 15th
* First Round Interviews: December 17th
* Reference Check: Week of December 15th
Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.
Examples of Duties
* Provide a safe and secure facility
* Attend court and act as representative of facility
* Complete detailed individual and family assessments and submit detailed reports to the court
* Conduct court appointed bond commissioner functions
* Conduct intakes
* Provide verbal and physical crisis intervention/de-escalation
* Conduct secure transports
* Oversee and provide structure programming for youth in custody
* Conduct perimeter/security checks
* Administer medications
* Assist in maintaining interagency/community relationships
* Performs related work, as required
* May be reassigned during emergency situations
Required Qualifications
PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications andwill not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.
EDUCATION & EXPERIENCE:
Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of:
A high school diploma or equivalentand
1 (one) year of experience, either paid or volunteered, working directly with youth or an underserved population OR
1 (one) year of college coursework pursuant to a degree in psychology, sociology, social work, human services, law, criminology or a closely related field
DRIVER'S LICENSE:
* Applicants must have a valid driver's license and a clean driving record
* For more information regarding a clean driving record, please clickhere.
BACKGROUND CHECK& FINGERPRINTING:
* A job offer is contingent on passing a background investigation with fingerprinting; a CBI/FBI background check, and a Child Welfare/Trails check of the Child Abuse Registry
SPECIAL REQUIREMENTS:
* Applicants must be able to obtain Crisis Prevention and CPR/First Aid certifications within one year of hire and annually thereafter. *Training will be provided and paid for by the County
Supplemental Information
PREFERRED QUALIFICATIONS:
* Bilingual in English and Spanish
* Additional compensation will be provided based on the use of bilingual skills.
* One year of experience, either paid or volunteered, working directly with youth
* Twoyears of college coursework in psychology, sociology, social work, human services, law, criminology or a closely related field
KNOWLEDGE, SKILLS, & ABILITIES:
* Action-Oriented: Enjoys working hard; is action-oriented and full of energy for the things they see as challenging; not fearful of having to act with a minimum of planning
* Patience: Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgements and acting
* Compassion: Genuinely cares about people; is available and ready to help; is sympathetic to the plight of others maybe not as fortunate; demonstrates real empathy with the joys and pains of others
* Cross Cultural Sensitivity: Understands and can empathize with differences in people and cultures; is not judgmental about differences; respects differences; respects different value sets; handles and is comfortable with diversity
* Communication: Is able to communicate clearly and succinctly in a variety of settings and styles; can get messages across and have the desire effect
* Positive Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent their own interest and yet be fair to other groups; can solve problems with peers with minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers
Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employeeson the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.
Customer Support Specialist - Assistance Payments
Customer service assistant job in Fort Lupton, CO
Compensation Range$22.48 - $28.77
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SummaryRepresents Department of Human Services by greeting visitors in a courteous, efficient and customer focused manner. Answers general questions, offers assistance, and referrals, and explains basic procedures regarding program guidelines. Provides support to Eligibility Technicians in Public Assistance programs units. Assists program applicants by providing qualification information, collecting qualification documents, and entering information into program data bases.
Primary location will be either at the Fort Lupton office. Reliable, predictable attendance within department business hours of 8 a.m. to 5 p.m. Monday through Friday. We believe we can listen better, learn more and act faster when we are able to build strong internal and external relationships in the same physical space. With this in mind, this position is exclusively an in-person position.
Mission Statement: Engaging and partnering with the community to improve safety, health and well-being of individuals and families through the delivery of responsive and collaborative services.
Vision Statement: The people of Weld County are connected to the resources needed to thrive in the community and feel safe and empowered.
Weld County Department of Human Services' greatest asset is our staff.
The Ideal Candidate for the Department of Human Services, will be someone who possesses the following traits:
1. Strong self-starter that is deadline driven.
2. Able to structure the workload to ensure all tasks are given the correct priority.
3. Interact and communicate at various organizational levels.
4. Ability to interpret and translate between English and Spanish using professional language Strongly preferred but not required.
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Job Description
Administrative - 30%
Schedules and reschedules telephone and face-to-face client interviews by phone and in-person.
Schedules and modifies appointments using computerized calendar.
Reviews scanned documents that are uploaded into OnBase, checks Colorado Benefits Management System (CBMS) to see if documents are related to change requests or completion, navigates Compass for appointments or additional documents related to client cases, then schedules appointments in Compass accurately to be worked by Eligibility Technicians.
Sends documents to appropriate Eligibility Technician, and/or sets appointments as needed.
Notifies supervisor and peers when items scanned into the workflow system fail to scan correctly.
Verifies copies of all identification documents to certify authenticity and reports any document authenticity concerns to supervisor.
Manages multiple program data bases that will include a high volume of data entry.
Utilizes existing and new computer skills and equipment including upfront imaging equipment on a regular basis.
Performs additional clerical duties that include sorting of mail, mail distribution, copying and assembly of informational packets.
Prepares and sends business correspondence related to program reminders and requests.
Enters voter registration data into computerized form and sends to County Clerk and Recorder.
Customer Service - 30%
Greets and directs walk-in clients and visitors, identifies the purpose of the visit, and provides assistance as needed.
Checks in clients for appointments and monitors to ensure they are seen promptly by staff.
Provides calm, respectful responses to individuals in stress filled situations. Uses knowledge of public assistance program rules and regulations to provide information to and/or collect the required documentation needed to assist in determining eligibility for public assistance programs.
Verifies and updates customer demographic information when needed.
Accepts documentation from clients, issues receipts, date-stamps and distributes to appropriate location.
Monitors postings and signage in the lobby area.
Provides exceptional customer service to both internal and external customers at all times.
Directs and refers clients appropriately to other Buildings and Divisions within Human Services.
Collaboration and Knowledge - 20%
Assists in training staff or service providers on basic application and eligibility processes as directed.
Maintains knowledge of inter-departmental business processes and procedures.
Responds to emails and Microsoft Outlook requests in an accurate and timely manner.
Collaborates with supervisor and peers in order to successfully carry out the overall agency vision and mission.
Professionalism and Teamwork - 20%
Participates in a positive and value-added manner with both internal and external customers.
Contribute daily to the team's productivity goals.
Stays informed by participating as appropriate in all team meetings, attends or views recordings for the division or department updates and reads county wide messaging.
Understands how one's day to day work significantly impacts the team's success.
Follow policies and procedures, the Weld County Code of Conduct and adhere to strict confidentiality guidelines and appropriate release of information outlined in both.
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Required Qualifications
Required Education
High School Diploma/GED
Experience Qualifications
2 years Full time business or clerical experience in an office environment which includes extensive customer service and telephone use.
Preferred Education
Associate's Degree
Preferred Experience
Ability to keyboard at 35 words per minute.
Ability to read and write Spanish in a proficient manner.
Ability to interpret and translate between English and Spanish using professional language.
Skills and Abilities
Candidate must possess the ability to enter data into several different computer programs.
Candidate must possess the ability to learn and apply new computer skills on a regular basis.
Candidate must have knowledge of computer programs such as Microsoft Windows and Word, Excel, and Outlook.
Candidate must possess the ability to read and comprehend instructions, correspondence and department policies and procedures.
Candidate must possess the ability to write correspondence.
Candidate must possess the ability to effectively communicate in one-on-one and small group situations to customers, clients, and other employees of the organization.
Candidate must possess the ability to apply math concepts and calculations in the work environment.
Candidate must possess the ability to apply critical thinking to problem solve in a work environment.
Candidate must possess the ability to adapt to fast paced, high volume and ever-changing work environment and be able to handle high stress situations.
Candidate must possess the ability to work in and engage in a positive, continuously improving, and professional work environment.
Candidate must possess the ability to interface with others on a routine basis, including but not limited to the public, community partners, clients, internal DHS and Weld County staff, state officials, and judicial personnel.
Candidate must follow Human Services policies and procedures, the Weld County Code of Conduct and adhere to strict confidentiality guidelines and appropriate release of information outlined in both.
Candidate must provide own transportation and be willing to travel as needed to meet the essential functions of the position.
Licenses and Certifications
Candidate must have a valid Driver's License and Liability insurance. (Required)
Candidate must pass a Motor Vehicle Record (MVR) evaluation and if hired, will be subject to continuous monthly MVR monitoring throughout employment. (Required)
Candidate must pass criminal background check prior to employment start date. (Required)
Candidate must pass Department of Human Services background checks prior to employment start date. (Required)
This position is non-exempt from the minimum wage and overtime requirements of the Fair Labor Standards Act and is therefore eligible for overtime pay.
As an applicant for this position, you should be aware of Senate Bill 19-085, the Equal Pay for Equal Work Act. The act requires employers to announce the pay range for job openings.
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Use the link below to get a closer look at the generous benefits offered:
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Weld County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Auto-ApplyJunior Customer Service Agent
Customer service assistant job in Boulder, CO
At Price Solutions, our mission is to foster and encourage innovative solutions, creative problem-solving, and the ability to provide a dynamic range of outreach services to our clients. In order to better support daily operations in our retail locations, we are seeking to fill another entry level management position. The Junior Operations Manager will focus heavily on business development practices of our Denver location, campaign operations, and managing key functions alongside the location director.
RESPONSIBILITIES:
• TRACKING AND REPORTING - Act as the Team Operations liaison to divisional teams, producing special reports, data, and sales tracking information in order to reach company and individual goals and quotas. Detect problems and resolve issues quickly.
• CAMPAIGN DEVELOPMENT - Conduct territory research and monitor market trends or best practices surrounding the use of systems to drive team business objectives. Think outside of the box as to always be one step ahead of competitors.
• PRODUCT KNOWLEDGE - Assist with collaborative efforts surrounding the redesign of products and be able to inform customers of any products that align with their needs. Continued education and training to benefit the company's ability to market and connect with consumers effectively.
• CLIENT/TRAINING MEETINGS - Collaborate with internal management and peers to assist with marketing strategies and team management, in preparation for conflict resolution, upselling potential, and FAQ's while meeting with interested parties.
• DEMONSTRATIONS - Assist in the creating and delivery of presentations for department meetings/workshops or demonstrations in office. Attend scheduled outings with consumers and follow ups with current or potential consumers.
QUALIFICATIONS:
Bachelor's degree or 2 years of related experience
Proven ability to lead, train, and develop others
Strong communication and interpersonal skills
Demonstrated success in achieving sales targets and driving revenue growth
Ability to travel to retail sites as needed
Those with interest in the following categories tend to do well in this role: Customer Service, Relationships, Customer Acquisition, Business Development, Leadership, Hospitality, Campaign Management, Communication, Training, Sales, Retail, Promotions, Team, Club, Athlete, Teamwork, Advertising, Marketing, Client Acquisition.
Auto-ApplyCustomer Support Representative
Customer service assistant job in Broomfield, CO
About the Role As the Customer Support Representative, you will be responsible for providing a positive experience to requesters in need of help, ranging from administrative assistance to product concerns. You are excellent at communicating with people of all levels and backgrounds, can empathize with even the most unhappy customer, and enjoy the relentless pursuit of knowledge. We currently offer support via email-to-case, phone, and chat. So, you must be a flawless, speedy, and empathetic written communicator. This Support Tier I position will enable you to learn best practices in customer service, case management, product expertise, and industry knowledge with a growing global company. Validity's strong commitment to customer success will provide you with a unique opportunity to become an integral part of Validity's continued growth.
Position Duties and Responsibilities
Triage Support inquiries and respond to incoming requests from customers, prospects, and colleagues through our support channels.
Educate requesters about best practices and product questions by recommending Help Center content and/or providing status updates.
Verify and/or modify user accounts, profiles, permissions, passwords, and contacts for customers upon request.
Become an expert on how Validity products work to help requesters understand the features and benefits pertaining to their specific needs.
Reproduce customer issues in a development environment to resolve basic troubleshooting issues.
Complete preliminary troubleshooting steps in reviewing customer nuances to determine cause of results in the products.
Understand what the requester needs and why they are asking, in order to troubleshoot before escalating to responsible internal parties.
Analyze customer issues using proprietary tools, publicly accessible tools, and data provided by the customer to determine root cause.
Consistently maintain excellent customer satisfaction ratings.
Provide prompt and accurate feedback to requesters.
Ensure the support SLA is met on all assigned Support cases.
Prioritize and manage several open issues at one time.
Create and/or maintain internal training documentation.
Participate in holiday on-call rotation as required.
Required Experience, Skills, and Education
Self-starting, intellectually curious, and creative individual comfortable operating in ambiguity.
2 years experience in a technical role.
Experienced in providing SaaS support.
Ability to work independently with little supervision and to seek assistance proactively to meet role-specific KPIs.
Proven ability to work in a fast-paced, iterative department with rapidly changing conditions.
Write and speak to customers in a clear, concise manner appropriate for the audience.
Ability to learn quickly, both about businesses and technologies.
Preferred Experience, Skills, and Education
One year of experience in answering support cases (i.e., Salesforce or Zendesk).
Experience working in a customer service environment and/or email deliverability.
Salesforce administration experience.
Hands-on experience with Validity products.
Salary range $45,000 - $50,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience.
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, and GridBuddy Connect - are all highly rated, #1 solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.
_____________________________________________________________________________
Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice
Auto-ApplySears Outlet Apparel Customer Assistance - Part Time
Customer service assistant job in Lone Tree, CO
Sears Hometown and Outlet Stores is a national retailer primarily focused on selling home appliances, hardware, tools and lawn and garden equipment. We operate through two segments - the Sears Hometown and Hardware segment and the Sears Outlet segment.
Job Description
Apply Online At: ************ and Req ID 1261376
The Apparel Customer Assistance Associate is responsible for enhancing the experience of customers and driving sales by providing proactive sales assistance ands support to customers for Sears Apparel in Ready to Wear, Men's Fashions, Kid's Fashions, Baby Hardlines and Home Fashions in-store by maintaining merchandise standards, ensuring the sales floor is Ready All Day and maintaining visual displays.
QualificationsEducation: No requirement* 1-2 years experience* Ability to partner with other Associates in the store in order to enhance the customer experience
* Ability to listen to customers, understand their needs and provide them with superior service Apply Online At: ************ and Req ID 1261376
Additional Information
All your information will be kept confidential according to EEO guidelines.
Apply online to be considered: ************ and Req ID 1261376
Customer Liaison
Customer service assistant job in Boulder, CO
Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place - it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.'
Job Description
The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom.
***The pay for this position is $21-$23/hr***
***The typical work schedule will be Tuesday-Saturday 8:45a-5:15p***
What We Offer:
California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:
Health insurance - Medical, Dental, and Vision
PTO days, floating holidays, paid holidays, and sick days
401K retirement plan with company match
40 hours/week with overtime potential
Grow your career with us - many promotional opportunities are available
Franchises are independently owned and operated and may offer different benefits.
Duties and Responsibilities:
Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants.
Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.
When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities.
Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed.
Based on business size may handle accounts receivable tasks
Qualifications
1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry - preferably within a luxury brand environment
Associates Degree related to business administration / accounting from an accredited college or university preferred
Calendar management / regional scheduling experience preferred
Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
Detail oriented, organized and time management skills
Ability to provide an exceptional client experience aligned to the company values
Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)
Additional Information
Find us on
Facebook
,
YouTube
, and
Instagram
We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.
#CO013
Customer Liaison
Customer service assistant job in Boulder, CO
Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place - it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.'
Job Description
The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom.
***The pay for this position is $21-$23/hr***
***The typical work schedule will be Tuesday-Saturday 8:45a-5:15p***
What We Offer:
California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:
Health insurance - Medical, Dental, and Vision
PTO days, floating holidays, paid holidays, and sick days
401K retirement plan with company match
40 hours/week with overtime potential
Grow your career with us - many promotional opportunities are available
Franchises are independently owned and operated and may offer different benefits.
Duties and Responsibilities:
Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants.
Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.
When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
May be assigned administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities.
Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed.
Based on business size may handle accounts receivable tasks
Qualifications
1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry - preferably within a luxury brand environment
Associates Degree related to business administration / accounting from an accredited college or university preferred
Calendar management / regional scheduling experience preferred
Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
Detail oriented, organized and time management skills
Ability to provide an exceptional client experience aligned to the company values
Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)
Additional Information
Find us on Facebook, YouTube, and Instagram
We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.
#CO013
Seasonal Customer Service Supervisor
Customer service assistant job in Denver, CO
Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Service Level Agreements (SLAs).
+ Supervises and monitors day-to-day activities of Customer Service Support Services to ensure all matters adhere to the established Service Level Agreements (SLAs).
+ Develops and maintains advanced customer service knowledge and skills. Aids in the development or improvement of these skills for supervised staff on a continuous basis.
+ Responsible for setting priorities and coordinating activities that align with set objectives and goals.
+ Assists with supporting inbound calls, outbound calls, email, and web chat services, as well as back-office services as needed, serves as the first escalation point when all other troubleshooting efforts have been exhausted.
+ Monitors issues and ensures that Service Level Agreements are met.
+ Identifies key issues and areas for improvement to streamline or implement new recommended procedures.
+ Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.
+ Recognizes and values the contribution of supervised staff. Responsible for recommending promotions, compensation, and termination.
+ Defines roles and expectations for supervised staff. Provides clear direction to ensure consistent progress is made toward set goals.
+ Communicates and collaborates with management effectively to provide and analyze metrics and reports.
**Minimum Qualifications**
+ Bachelor's Degree preferred or equivalent relevant experience.
+ 4-6 years of customer service experience or related public relations experience. 0-2 years of management experience.
**Other Job Specific Skills**
+ Excellent written and verbal communication skills.
+ Strong leadership and customer service skills.
+ Ability to organize and supervise staff for maximum efficiency.
+ Advanced problem solving and interpersonal skills.
+ Strong customer service approach.
+ Ability to build, coach and mentor effective teams.
+ Ability to maintain consistent progress towards set priorities.
+ Dedicated focus on accuracy and attention to detail.
+ Ability to remain calm and courteous towards customers, staff, and management in periods of stress.
+ Ability to develop and maintain good working relationships with all customers and co-workers.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
62,200 - 84,000
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
Call Center Talent Pool Req (Colorado)
Customer service assistant job in Denver, CO
Make a Difference in Healthcare: Join FreedomCare in Colorado! Are you passionate about helping others and building a rewarding career in healthcare?
We're building a talent pool of strong customer service professionals for FreedomCare Colorado. We're searching for talented and motivated individuals interested in any of the following roles:
HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one.
Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them.
Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations.
Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for.
Ideal Candidate Will Possess:
Customer service skills: Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
Communication skills: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers.
Soft skills: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team.
Problem-solving: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully.
Time management: Strong time management skills and being able to prioritize tasks. Must be able to meet and exceed expectations.
Technology:Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking.
Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process.
These are hybrid positions that will require all employees to commute into our FreedomCare Colorado office 3 days per week. Our Colorado office is located in Denver near the Denver Tech Center.
**Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities*
Why Join Us?
Impact Lives: You'll play a vital role in supporting individuals and their families in need.
Growth opportunities: We offer a supportive environment for professional development and advancement.
Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.
FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.
About our Company
Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations.
FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
Here For You (An attitude of service, empathy, and availability)
Own It (Drive and ownership)
Do the Right Thing (High integrity)
Be Positive (Great attitude and a can-do positive approach to challenges)
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
Review all current available job opportunities here: Jobs - Freedom Care
#INDHV
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $24.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
Compensation Range$18-$22 USD
Auto-ApplySenior Customer Solutions Engineer - IMS Professional Services
Customer service assistant job in Denver, CO
**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers.
This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence.
**Core Technical Skills:**
+ Install, configure and manage IMS in a parallel sysplex environment
+ IMS systems programming
+ Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization
+ Reviewing new versions of IMS for functionality, advising how they benefit the client
+ Evaluating change requests and determine impact to assigned clients
+ Vendor consultations for problems and questions
+ DR recovery of application objects
+ Troubleshooting and solving production database issues
+ Demonstrated ability to respond quickly and effectively to support requests from multiple clients
+ Supporting multiple customer for after hours on-call
**Database Skills:**
+ Database Administration
+ Knowledge of IMS database organization using access methods of VSAM and OSAM
+ Full function database organization types
+ HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM
+ Definition and use of LOGICAL databases
+ HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc.
+ Fast Path databases (DEDBs)
+ Database Design and related utilities
+ DBD source coding and DBDGEN
+ PSBGEN source coding and PSBGEN
+ How databases are processed using secondary indexes (PROCSEQ=)
+ Correct usage of PROCOPT= to minimize database locking
+ ACBGEN
+ Online Change
+ IMS commands related to ACB and FORMAT changes
+ Database monitoring
+ Space management
+ Database dataset space reporting for proactive outage avoidance.
+ How to immediately fix an out of space condition for a VSAM database dataset
**Integration Skills:**
+ Coding and usage of IMS reorganization utilities (including IBM, BMC, CA)
+ Unload
+ Prefix resolution
+ Reload
+ Prefix update
+ Secondary index build
+ Image copy
+ Pointer checker
+ Support planned (disaster recovery) and unplanned (emergency) database recovery activities
+ Knowledge of log archive and change accumulation utilities
+ How to perform a log archive on demand
+ Knowledge of IMS DB recovery utility
+ How to use DBRC to generate JCL for forward recovery and point-in-time database recovery
+ Identification and resolution of performance issues
+ Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity
+ Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30
+ Use of DFSDDLT0 utility to access data
+ Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus
+ Using DBRC to monitor database activity
**Education and Experience:**
+ Bachelor's Degree, or equivalent experience
+ 8 + years as a Systems Programmer or other similar position
+ 4+ years customer facing consulting experience
+ Development, application lifecycle or change management experience is a plus
**Preferred Qualifications:**
+ Proven critical thinking, analytical and troubleshooting skills
+ Excellent interpersonal, relationship management and communication skills.
+ Excellent time management skills
+ Previous customer facing consulting experience
**Travel Requirements:** Up to 10%
**Information Security:**
Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
**Diversity, Inclusion & Equity:**
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
\#LI-MM1
\#LI-Remote
The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location.
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**What Rocket Software can offer you in USA:**
**Unlimited Vacation Time as well as paid holidays and sick time**
**Health and Wellness coverage options for Rocketeers and dependents**
**Life and disability coverage**
**Fidelity 401(k) and Roth Retirement Savings with matching contributions**
**Monthly student debt benefit program**
**Tuition Reimbursement and Certificate Reimbursement Program opportunities**
**Leadership and skills training opportunities**
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.