Customer service assistant jobs in Delaware - 968 jobs

Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach. Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers. Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth Why Work at Delaware Guidance Services? DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following: Competitive Compensation Incentive Pay for Specific Roles Generous Paid Time Off (starting at 44 days of paid leave a year) Up to 6% Annual Contribution to Your Retirement Fund Free Professional Development Opportunities Medical, Dental and Vision Insurance Life and Long-term Disability Insurance Position Highlights: Generous benefits and time off policies Ability to work with children through a mission driven organization Signing Bonus Eligible Summary/objective Under the supervision of the Crisis Integrated Services Coordinator, the Engagement Specialist plays a crucial role in coordinating care and providing support to children and youth experiencing crises. This position is responsible for conducting outreach and follow-up to children and families who have engaged with crisis services, with a particular focus on those who decline or disengage. The role includes delivering evidence-based Caring Contacts, reconnecting former clients, coordinating care, and fostering engagement through compassionate, proactive communication. The ideal candidate will have experience working in crisis management, case management, or child/youth services, and will be adept at collaborating with multidisciplinary teams to deliver comprehensive support to at-risk youth in Delaware. Essential functions: Caring Contacts and Crisis Reconnects Implement the Caring Contacts protocol through phone calls, mailers, and electronic communication, based on an evidence-based model designed to reduce suicide risk. Make supportive outreach to discharged clients at designated intervals post-treatment. Client Engagement and Follow-Up Conduct outreach to children and families who decline or disengage from crisis services to encourage participation and offer support. Maintain contact with former clients and families to assess ongoing needs and provide appropriate referrals or follow-up. Serve as a point of contact for post-discharge engagement, ensuring continuity of care and supporting client wellness. System Engagement and Resource Coordination Collaborate with internal and external service providers to support client care plan, ensuring that all immediate and ongoing needs are addressed including appropriate follow-up and referrals for services. Coordinate services and follow-up by phone and email, ensuring accurate and timely information exchange. Assist in scheduling follow-up appointments or connecting families with ongoing mental health support. Serve as the primary point of contact and act as a liaison between the crisis program, community agencies, schools, and other relevant stakeholders to ensure that all services are integrated and coordinated effectively. Advocate for the needs of youth and families within the program and with external agencies, ensuring that services are delivered in a culturally competent and client-centered manner. Identify community resources and support services for youth and families, ensuring that they are connected with appropriate services such as mental health counseling, housing, educational support, etc. Help youth and families navigate systems, including insurance, legal, educational, and other social services, to ensure holistic support. Documentation and Reporting: Maintain accurate and up-to-date records of all client interactions and collateral follow-ups in accordance with program policies and state regulations. Prepare and submit regular case updates and reports, including documentation of progress, barriers, and recommendations for further intervention or resources. Competencies/ Capabilities: Crisis Management: Ability to effectively assess and manage urgent, high-stress situations while providing emotional support and practical solutions. Collaboration: Strong teamwork and interpersonal skills, with the ability to work with diverse stakeholders. Problem Solving: Capacity to think critically and find solutions quickly in complex, time-sensitive situations. Communication: Excellent verbal and written communication skills, with the ability to clearly explain complex information. Empathy and Compassion: A compassionate approach to working with children and families in crisis, with an understanding of trauma and mental health issues. Cultural Competency: Understanding and respecting the diversity of youth and families served, and providing services in a culturally sensitive manner. Supervisory responsibilities: none Work environment: Office based, Partial telecommuting with approval Physical demands: Prolonged periods of sitting at a desk and working on a computer May be requested to lift up to 15 pounds periodically Travel required: schools, client homes, community agencies, etc. Minimum qualifications: Bachelor's degree in Social Work, Psychology, Sociology, or related field. Two years of experience in case management, preferably in healthcare, mental health services, or crisis intervention programs. Familiarity with Delaware's behavioral health systems, state regulations, and community resources for children and families. Preferred qualifications: Advanced degree in a related field Experience working in a 24/7 crisis response program Bilingual (Spanish-English) language skills are a plus EEO: Delaware Guidance Services is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Responsibilities and Expectations: · Monitor incoming incidents assigned to LabWare PGLM support team either in Customer or LabWare Incident Management Systems · Take ownership and investigate incidents/events · Be an escalation resource for LabWare Global Services (LGS) PGLS Associates · Interface with LGS Implementation consultants when required to diagnose and resolve customer issues · Interface with LabWare NA Product Support team to report product defects, priority escalation, and for advanced troubleshooting techniques · Interface with LGS PGLM Manager to ensure incident quality control and SLA compliance and reporting · Work with PGLM Management in customer management · Interface with Customer Service Owner and other team members to facilitate incident resolution · Develop and maintain LabWare product knowledge · Ability and willingness to work independently and with a team · Accept Mentoring from Senior PGLM team members · Work local time zone, willing to shift hours if necessary · 100% time commitment to LGS PGLM work Technical Skills: · Minimum 5 years' experience in a support role, preferably supporting LabWare products · Previous experience as a LabWare LIMS Administrator is a preferred · Proficiency in Microsoft Office products (PowerPoint, Word, Excel, Access) · Solid database knowledge (Oracle/SQL) · Citrix knowledge is a preferred · Proficiency in LIMS Basic · Solid knowledge in Crystal Reports · Operating System - Windows/UNIX knowledge Additional Requirements and Soft Skills: · Bachelor's degree or higher · 2-5 years of work experience in a laboratory, IT setting or professional work environment · Previous working experience supporting application(s) for internal and/or external customers · Strong analytical and problem solving skills · Adept in self-learning · Attention to detail · Excellent organizational, time management and follow through skills · Strong Customer Service skills · Self-motivated · Interpersonal and communication skills (verbal and written) · Positive attitude, ability to motivate customers and establish credibility Good Corporate Citizenship: · Professionally represent LabWare · Achieve and retain LabWare Consultant Certification · Maintain training record · Dedicated LabWare employee · Timely submission of Time/Expense/Status Reports · Recognize potential sales opportunities to LGS senior staff and Sales

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. As a Product Director within the Customer Acquisition and Marketing Platforms (CAMP) Team, you will lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. The Applicant Services Executive Director will play a pivotal role in enhancing the applicant experience by providing innovative design, comprehensive support and guidance throughout the applicant process for all of CAMP. This position requires a strategic thinker with strong collaborative skills to drive initiatives, navigate industry changes, and maintain a competitive edge in the market. Job responsibilities Oversees the product roadmap, vision, development, execution, risk management, and business growth targets Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives Owns product performance and is accountable for investing in enhancements to achieve business objectives Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation Lead the modernization, growth, and maintenance of applicant services strategies, ensuring alignment with organizational standards and priorities. Establish strong relationships with partners and providers to ensure seamless applicant experiences and represent applicant services in interactions with local regulators. Coordinate across Operations, Client Service, and Technology to align service development with overall market strategy, while partnering with Compliance to adhere to regulatory frameworks. Maintain a strong focus on risk and controls, ensuring issues are identified, escalated, and managed effectively and transparently. Plan and deliver innovative information to applicants efficiently in various formats, contributing to documentation related to applicant services. Demonstrate principled leadership in aspects of culture and conduct, articulating the organization's competitive proposition and key differentiators. Required qualifications, capabilities, and skills 8+ years of experience or equivalent expertise delivering products, projects, or technology applications Extensive knowledge of the product development life cycle, technical design, and data analytics Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management Experience driving change within organizations and managing stakeholders across multiple functions Possess a comprehensive knowledge of the applicant lifecycle and solid understanding of business processes and risk controls. In-depth understanding of market participants, client requirements, and market practices, demonstrated through established relationships and previous achievements. Proven track record in delivering and managing change effectively, with strong analytical, problem-solving, and process re-engineering skills. Exceptional communication and presentation skills, with the ability to convey clear, concise messages and leverage the broader organization to achieve objectives. Excellent organizational and time management skills, with the ability to manage and prioritize multiple tasks across different time horizons while meeting deadlines. Proven ability to manage teams both directly and through dotted-line relationships, as well as across support areas to achieve overall objectives, with a strong understanding of the regulatory environment and its impact on applicant services. Preferred qualifications, capabilities, and skills Recognized thought leader within a related field Candidate should be a significant market participant and able to represent clients in discussions and seminars A confident executive who engages effectively with all levels, secures support for initiatives, and communicates market developments engagingly Capable of managing diverse activities over time, with strong prioritization skills

Apply now " Company: Dentsply Sirona, Inc Dentsply Sirona is the world's largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona's products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona's global headquarters is located in Charlotte, North Carolina, USA. The company's shares are listed in the United States on NASDAQ under the symbol XRAY. Bringing out the best in people As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we're looking for the best to join us. Working at Dentsply Sirona you are able to: Develop faster - with our commitment to the best professional development. Perform better - as part of a high-performance, empowering culture. Shape an industry - with a market leader that continues to drive innovation. Make a difference -by helping improve oral health worldwide. Customer Excellence Specialist m/w/d Wir suchen einen erfahrenen und talentierten Customer Excellence Specialist (m/w/d). Werde Teil unseres engagierten Teams und übernehme eine zentrale Rolle in der Koordination von Service- und Reparaturprozessen. In dieser Position bist Du die Schnittstelle zwischen unseren Kunden und internen Teams und sorgst für reibungslose Abläufe innerhalb der EMEA-Region. Dein Aufgabengebiet: * Erstellung und Bearbeitung von Service- und Reparaturtickets im CRM-System (Siroforce) * Kommunikation mit Kunden per Ticket, E-Mail und Telefon * Überwachung der Ticket-Inboxen sowie Koordination und Zuweisung an zuständige Service-Teams innerhalb der EMEA-Region * Erstellung von Angeboten und Rechnungen im ERP-System * Überwachung des Lagerbestands und Koordination von Bestellungen bei Lieferanten * Pflege und Neuanlage von Kunden-Accounts * Enge Zusammenarbeit mit internen Schnittstellen, insbesondere Virtual Sales und After-Sales-Teams innerhalb EMEA * Unterstützung bei der Abwicklung von Miet-, Demo- und Kursgeräten inklusive Equipment-Buchung in Salesforce * Ggf. weitere Aufgaben Dein Profil: * Abgeschlossene kaufmännische Ausbildung oder vergleichbare Qualifikation * Mehrjährige Berufserfahrung im Bereich Customer Service, Auftragsabwicklung oder ähnlichen Tätigkeiten * Sicherer Umgang mit CRM- und ERP-Systemen (idealerweise Salesforce und SAP) * Ausgeprägte Kundenorientierung, Teamfähigkeit und Freude an der Zusammenarbeit mit internationalen Schnittstellen * Kommunikationsstärke im Umgang mit unterschiedlichen Zielgruppen * Gute organisatorische Fähigkeiten und ein hohes Maß an Genauigkeit * Gute Deutsch- und Englischkenntnisse in Wort und Schrift Als Teil unseres Teams erleben Sie den Geist eines internationalen und innovativen Marktführers in der Dentalbranche. Neben einem attraktiven Vergütungspaket haben Sie Anspruch auf eine Vielzahl von Sozialleistungen, wie z.B: 30 Tage Jahresurlaub, flexible Arbeitszeiten mit der Möglichkeit, teilweise mobil zu arbeiten, und eine erstklassige betriebliche Altersvorsorge. Unser subventioniertes Betriebsrestaurant, Mitarbeiterparkplätze und Betriebssport-Angebote stehen Ihnen zur Verfügung. Darüber hinaus erhalten Sie eine umfassende Einarbeitung, Weiterbildungsangebote sowie Zugang zu LinkedIn Learning. Nutzen Sie die Möglichkeit zur persönlichen und beruflichen Weiterentwicklung durch unser globales Mentoring- und Coaching-Programm. Profitieren Sie von den Vorteilen des JobRads und gestalten Sie Ihren Arbeitsweg umweltfreundlich und gesundheitsfördernd. Unsere MitarbeiterInnen liegen uns am Herzen: Wir bieten ein umfassendes, globales Mitarbeiterunterstützungsprogramm, das vielfältige Vorteile bereithält. Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona. If you need assistance with completing the online application due to a disability, please send an accommodation request to **************************. Please be sure to include "Accommodation Request" in the subject.

Agilent Technologies is seeking a dynamic and detail-oriented Customer Service Associate to join our team. This role plays a critical part in managing and enhancing the end-to-end customer journey, from initial order to final product delivery and beyond. You will serve as a key liaison between customers and internal stakeholders to ensure seamless service delivery, resolve complex issues, and contribute to process improvements. Key Responsibilities: Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Manages and coordinates the end-to-end customer experience (from order to installation) by applying a broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment. Resolves customer service issues for complex, multi-country, or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics, and service delivery to resolve customer inquiries. Influence production schedules, shipping logistics, and pricing adjustments when necessary to meet customer needs May identify and follow up on business opportunities. May be responsible for project management of country, regional or multi-country projects. Works on customer service assignments with broadly defined objectives Solves straight-forward issues, challenges, and problems within the field of specialization Qualifications Bachelor's or Master's Degree or University Degree or equivalent. No prior experience is required; Prior Customer service experience is preferred. Requires general proficiency with tools, systems, and procedures to accomplish the job. Preferred Experience with Microsoft Office Suite (Excel, PowerPoint, and Word) Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. . Additional Details This job has a full time weekly schedule. Applications for this job will be accepted until at least December 10, 2025 or until the job is no longer posted.The full-time equivalent pay range for this position is $22.89 - $35.76/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: NoShift: DayDuration: No End DateJob Function: Customer Service

Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics. At Qnity, we're more than a global leader in materials and solutions for advanced electronics and high-tech industries - we're a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us. Position Overview Qnity has an opening position for a Customer Service Representative (CSR) located in Wilmington, DE. The Customer Service Representative is the interface between customers and our business to deliver exceptional service through the order-to-cash process. The Customer Service Representative provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives. This position will work with, but not limited to, supply chain planners, logistics team, market segments, other customer service reps, plant sites, warehouses, regional contacts, carriers, and financial contacts to meet customers' needs while maintaining quality standards. In addition, this position will focus on matching customer needs to the Qnity product offerings. Responsibilities include responding to customer inquiries and complaints utilizing the various Business Unit tracking systems, issuing credit and debit memos, and monitoring sales orders flow through the order fulfillment process. This position will also require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service. Core Responsibilities: Manage customer orders through Customer Service work processes and systems. Handle all types of customer orders, including indent orders and services invoicing requests. Supports customers with coordination of returns when required, following Qnity's Return Policies. Maintain a thorough knowledge of the businesses' products, businesses, applications, and service offerings. Strengthen customer experience by developing solid relationships, understanding customer needs, and gathering market intelligence. Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions. Weekly participation in meetings with the Supply Chain team to analyze possible material delays. Identify and deliver value added services. Proactively provide differentiated services to our customers by thorough understanding of our service offerings. Differentiate between customer requirements and Qnity capabilities; choose the best/cost effective solution. Support commercial strategies with Qnity customers across multiple businesses. Provide backup coverage as necessary. Responsible for establishing and maintaining relationships with the customers. Respond to sales team inquiries as: prices, stock, latest sales, etc. Requirements: Bachelor's degree or equivalent is preferred. Develop proficiency as a Customer Service Representative. Proven ability to build and maintain strong customer relationships. Ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers. Ability to identify areas for improvement and escalate for change management implementation. Excellent interpersonal and written communication skills. Strong office skills. Salesforce.com experience is a plus. Knowledge of the Order to Cash (OTC) transactions in SAP. Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, Word, and Power BI). Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management. Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment. Logistics, operations, or manufacturing experience preferred. Additional Information: Customer visits may be required. #LI-RS1 Join our Talent Community to stay connected with us! Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page. We use Artificial Intelligence (AI) to enhance our recruitment process.

Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible. Job posting end date: 01/31/2026 Technical Sales Support & Customer Service Specialist We are seeking a Technical Sales Support & Customer Service Specialist Benelux to join our Sales & Service team. You will be responsible for supporting our local sales team and customers with high focus on spare and wear parts as well on capital investments, mainly for our dewatering, hydrometallurgy, pump and cyclones business. This position will be in the Netherlands or Belgium, whatever suits best, but we are happy to offer flexible working arrangements, including hybrid options. It involves limited amount of travelling in Benelux to visit our clients and support with your technical expertise. Responsible Region: Netherlands, Belgium, Luxemburg Office Location: Belgium or Netherlands Reports to: Manager Sales, Benelux * Responsible to deliver profitable business growth from allocated territory and sites for all Metso products. * Responsibility to create relationships with the people at customer site and share those with the organization, connecting key interfaces. * Orchestrates Customer satisfaction surveys and closed loop activities and ensures continuous improvement activities. * Maintains and shares information of Metso installed base. * Supports Accounts Receivable and payment collections. * Execute technical support on site for allocated sites whenever needed. * Order entry and processing in the SAP system as well as in our CRM System. * Complete order processing, including quote creation and follow-up, as well as invoicing and follow-up * Technical and commercial handling of inquiries and complaints * Communication with factories and customers * Planning and commercial processing of service orders for our technicians * Support sales in keeping our CRM System permanently up to date, with information about opportunities, potential, clients contact details and install base How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki. metso.com

Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). + Maintains end-to-end responsibility for customer's support needs providing timely, reliable, and courteous service. + Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested. + Researches and analyzes customer service issues to provide information and solutions in a timely manner. + Works with a moderate degree of supervision to deliver consistent results and effective resolutions to customers. + Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc. + Performs analysis of COD borrower data integrity situations identified by Customer. + Demonstrates enhanced service skills in identifying core customer issues and providing long-term solutions. + Seeks opportunities to improve workflow and increase efficiencies. Adapts well to new processes and procedures. + Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. + Support Services shall be executed in compliance with processing and program guidelines published by Customer. **Minimum Qualifications** + High School Diploma or GED. + 2-5 years or related experience in Customer Service or public relations. **Other Job Specific Skills** + Excellent customer service skills. + Ability to provide effective customer service and deal tactfully and courteously with the public. + Strong commitment to providing quality service. + Strong attention to detail and accuracy. + Ability to convey enthusiasm, energy and sincerity over the phone. + Exceptional problem solving and organizational skills. + Ability to foster a good working relationship and rapport with customers. + Ability to adapt to new processes or procedures. + Ability to interact effectively with others + Excellent written and verbal communication skills. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 20.19 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job Description HVAC SENIOR SERVICE TECHNICIAN Sobieski Services, Inc. is seeking to hire a full-time HVAC SENIOR SERVICE TECHNICIAN to join our team in Newark, DE. This position comes with a competitive wage based on experience. We also offer a comprehensive benefits package, paid vacation and holidays, and a 401(k) plan. If you are an exceptional leader who enjoys supporting and growing a team apply today! ABOUT SOBIESKI SERVICES, INC. Sobieski Services Inc., a division of J. F. Sobieski Mechanical Contractors, is part of an $100 million mechanical contracting company that provides premier construction services to Delaware, South Eastern PA, Cecil County, Virginia and Maryland markets. Over thirty years ago, Sobieski Services, Inc. was founded with the intention of offering high-quality plumbing and HVAC services with a strong emphasis on customer satisfaction. We believe in three core values that have made our company successful: integrity in every decision we make, treating all team members like family, and courage to always make the right decisions. By putting an emphasis on these core values, we have been able to create strong, lasting relationships with our customers. We acknowledge and value the talents and hard work of our team. Due to their dedication, we proudly offer great pay and benefits. We work as a team with the combined goal to grow as a home services company and into experienced professionals. Which is why we offer expert in-house consultation services as well as unlimited earning potential and career advancement opportunities. We believe in providing the right tools for optimal success! A DAY IN THE LIFE OF A HVAC SENIOR SERVICE TECHNICIAN The successful HVAC Senior Service Technician will provide HVAC services to include repairs, replacements, installs, and maintaining and upgrading HVAC systems and equipment. A HVAC Senior Service Technician provides residential Custom Homes service by troubleshooting, repairing, starting up, and performing preventative maintenance on equipment while following standardized installation, service, and safety procedures. Communicates clearly with customers, dispatchers, and managers to set expectations, address job challenges, ensure material availability, and deliver a high level of customer satisfaction. QUALIFICATIONS Eight plus (8+) years' experience in construction specific tasks Have total and complete understanding of all aspects of specific trade Page 2 of 2 High school diploma or GED minimum Post-secondary education or apprenticeship preferred EPA 608 certification Ability to pass a background check and drug screen with valid driver's license and good driving record Experience in HVAC is a must! Are you a detail-oriented and a go-getter? Do you enjoy helping people? Are you a problem-solver? If so, then you might just be perfect for this HVAC Senior Service Technician position! WORK SCHEDULE Our HVAC SENIOR SERVICE TECHNICIAN core hours are Monday through Friday, 8 AM to 4:30 PM ARE YOU READY TO JOIN OUR TEAM? If you enjoy talking on the phone and would like to be part of our fast-paced HVAC office environment, fill out our mobile-friendly application today! Location: 19713

**_What Data Management and Governance contributes to Cardinal Health_** The Data & Analytics Function oversees the analytics life-cycle in order to identify, analyze and present relevant insights that drive business decisions and anticipate opportunities to achieve a competitive advantage. This function manages analytic data platforms, the access, design and implementation of reporting/business intelligence solutions, and the application of advanced quantitative modeling. Data Management and Governance provides direction of data assets and is responsible for data strategy, quality, standards and service levels. Data management acquires, validates, standardizes, enriches, protects and publishes structured, third party and unstructured data for use by the business. Governance defines and implements policies, standards and metrics that ensure the effective and efficient use of trusted data and statistical models to support regulatory and business goals. **_Accountabilities in this role_** + Serves as a trusted resource for broad and deep Customer Master Data subject matter expertise in the context of developing new business processes and technology solutions + Leverage skills to drive efficiencies for Cardinal Health related to the understanding, review, extraction, correction, or provision of Master Data to consumers of Master data. + Will be an expert consulting on data integrity related to customers and how information flows between teams and systems to drive decisions + Consults directly on data-driven solutions for gaps in visibility & enabling proper reporting + Work with cross-functional partners across our highly matrixed organization to understand both upstream inputs to, and downstream impact of, current and future customer master data processes + Able to capture and communicate clearly how the work being done brings value to Cardinal Health and its customers + Other duties as assigned **Proficiencies desired:** + Ability to comfortably and confidently manipulate large-volume data sets to extract insights and drive action + Ability to write complex SQL queries, understand database schemas, and optimize performance for data extraction and manipulation + Demonstrated ability to develop, implement, and maintain data automation workflows using Python. + Experience with relevant Python libraries for database interaction (e.g., SQLAlchemy, Psycopg2), data manipulation (e.g., Pandas), and API integrations + Ability to analyze complex data problems, design efficient solutions, and troubleshoot automation workflows. + Proficiency in data ingestion procedures + Understanding of data layering concepts within a database + Proven ability to build and manage data automation and reporting solutions using open-source tools and programming languages, minimizing reliance on proprietary software + Ability to explain complex work in a way that will resonate with partners regardless of technical acumen. + Experience with process improvement methodologies + Proficiency in stakeholder management + Ability to create clear process and automation documentation + Ability to advise in strategic business initiatives on the requirements from Customer Master Data to protect or improve customer experience or efficiency of service + Ability to build and maintain positive relationships with many functional partners and stakeholders + Ability to comfortably and confidently consult on risk to service levels resulting from new process(es), in or outside our team **Familiarity with these is helpful:** + Understanding business concepts as they apply to various Cardinal Health functions and providing expertise on how Customer Master Data contributes to those functions + Experience working with Data Governance to identify opportunities for data cleanup that may deteriorate our ability to provide effective service efficiently + Experience as a leader, formally or informally, including direct or influential leadership + Familiarity with data visualization techniques and tools + Familiarity with Artificial Intelligence concepts and their practical application in the business + Understanding of data governance, quality, and remediation procedures + Familiarity with various factions of medical services or administration and their customers in the medical industry (Labs, 3rd party billers, nursing services, management services, GPOs, RPCs etc.) + Experience pursuing enhancements and defects for technology solutions (SAP, IBM, SFDC, etc.) + Understanding of contracts, liability, and risk mitigation + Familiarity with standard accounting practices + Knowledge of data standardization and classification + Adaptability to an ever-changing market **Qualifications** + 3-5 years of industry experience preferred + Process oriented, with experience in process mapping + Effective communication and facilitation skills to collaborate across various teams and leadership + Strong knowledge of Cardinal Heath business processes and systems preferred + Ability to manage multiple priorities and meet deadlines + Personal courage and resiliency + Self-driven and eager to learn + Trusted to do the right thing **_What is expected of you and others at this level_** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Anticipated salary range:** $80,900 - $103,950 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/20/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested. PT Customer Service Associate Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

JOB TITLE ACCOUNT SPECIALIST/CUSTOMER SERVICE REPRESENTATIVE III REPORTS TO CUSTOMER SERVICE MANAGER JOB DESCRIPTION CSR III duties include but not limited to require direct contact with a customer, dealer, sales consultant to answer questions regarding Eagle products, shipments, complaints or concerns. The CSR must have the ability to communicate in such a way that they are a positive reflection of the company. DUTIES & RESPONSIBILITIES Receives inbound calls from customers Enters and processes customers' orders using the direct order entry system Arranges shipping of orders through the shipping department and common carrier services Monitors order schedules to track order progress Contacts production control and shipping department to arrange order to be processing and shipping of orders Quotes prices to inquiring customers Quotes prices to inquiring customers Verifies inventory levels available via in-house computer system Issues credits and return authorizations Makes daily outbound calls to customers and dealers to solicit product sales Reviews dealer sales using monthly sales reports Analyzes sales levels and suggests new sales strategies Resolves problems with freight damage and shortages Corresponds to other departments through the interoffice e-mail system Collects and analyzes information from dealers regarding competitors Reviews reports such as discount reports, freight reports and net cost reports Reviews orders entered by Account Specialist I's to ensure accuracy Assists Account Specialist I's with questions Trains account specialist I's Account Specialist/CSR III (includes all of AS/CSR II and the following) Be able to assist AS/CSR II or AS/CSR I when not sure what to do with a problem Keep our self and sales informed of what competitors are in your area and obtain competitors quarterly flyers and specials that are out there without being asked Stay in tune to the department at all times, if you see someone that is outside the policy please them know or see a manager Always volunteers to take on other duties when emergency arises Be fully able to train new personnel from start (computer system) to finish (DOE & special pricing) Will take charge when needed (if manager is out to lunch/ meeting) Be able to handle any and all problems independently Be able to understand and explain sales report Troubleshoot any type of problem Help out with special pricing when it expires Other duties as deemed necessary SKILLS & ABILITIES Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and write routine reports and correspondence Speak effectively before groups of employees in the organization Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and write routine reports and correspondence Speak effectively before groups of employees in the organization EDUCATION & TRAINING High school diploma or general degree (GED) OR One to three months related experience and/or training; or equivalent combination of education and experience KNOWLEDGE & EXPERIENCE Building and maintaining business relationships with clients to ensure customer loyalty Mentor; give direction to junior CSR's Ensure deliver of excellent customer service; accuracy in processing orders Able to resolve customer inquiries/complaints WORKING CONDITIONS WORK ENVIRONMENT While performing the duties of this job, the employee is regularly required to sit, use hands handle or feel; and talk or hear. The employee frequently is required to reach with hand and arms, occasionally required to walk, stand. The employee must occasionally lift and/or move up to 10 pounds. Must be able to be on a phone constantly.

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us? Für unseren Standort in Hamburg suchen wir zum nächstmöglichen Zeitpunkt einen Customer Service Seefracht Export (m/w/d). Ihre Aufgaben: * Selbstständige, vollumfängliche Abwicklung von Seefracht-Exportsendungen (LCL/FCL) * Sowie u.a. Bearbeitung von Buyer's Consolidation-Sendungen (Koordination mehrerer Lieferanten, Konsolidierung, Terminsteuerung) * Buchung von Kapazitäten bei Reedereien und NVOCCs * Erstellung, Prüfung und Verwaltung von Export- und Zolldokumenten (z. B. Konnossemente, Handelsrechnungen, Packlisten, Ausfuhranmeldungen) * Kommunikation und enge Abstimmung mit Kunden, Reedereien, Agenten, Truckern und Lagern * Sendungsverfolgung inkl. proaktivem Tracking & Tracing und Statusmeldungen * Sicherstellung der Einhaltung von Zoll-, Compliance- und Gefahrgutvorschriften * Datenpflege und -dokumentation im Transport-Management-System Ihr Profil: * Abgeschlossene Ausbildung zum Kaufmann / Kauffrau für Spedition und Logistikdienstleistung oder eine vergleichbare kaufmännische Ausbildung mit Logistikschwerpunkt * 2-3 Jahre Berufserfahrung im Bereich Seefracht Export, idealerweise in den Bereichen LCL/FCL und Buyer's Consolidation * Gute Kenntnisse in der Zollabwicklung (z. B. ATLAS, Ausfuhranmeldungen) sowie sichere Anwendung der Incoterms * Sicherer Umgang mit gängigen Speditions- / TMS-Systemen und MS Office - Kenntnisse im System Cargowise sind wünschenswert / von Vorteil * Gute Englischkenntnisse in Wort und Schrift, weitere Fremdsprache von Vorteil * Ausgeprägte Service- und Kundenorientierung, Kommunikationsstärke und Organisationstalent * Strukturierte, zuverlässige und eigenverantwortliche Arbeitsweise sowie Teamfähigkeit Das bieten wir : * Spannende Tätigkeit in einem etablierten und zukunftsorientierten Dienstleistungsunternehmen. * Ein kollegiales Team mit flachen Hierarchien und kurzen Entscheidungswegen. * Gutes Arbeitsklima mit "Du-Kultur", vom Mitarbeitenden im Lager bis zur Geschäftsführungsebene. * Die Möglichkeit, mit unserem innovativen Unternehmen zu wachsen sowie langfristige Entwicklungsperspektiven und Aufstiegschancen. * Vielseitige Weiterbildungsangebote, sowohl im fachlichen Bereich als auch in Fremdsprachen und Soft Skills. * Hansefit, Job-Rad und weitere Benefits. As a global organization, and partof the CMA CGM group, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: ************************************. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Operate in a call center environment as a customer success advocate. - Answer high-volume, inbound calls or texts from current customers promptly. - Perform routine data entry and validation tasks. - Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties. - Interact with multiple departments to expedite processing and/or issue resolution. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Mortgage and/or financial services call center experience is a plus. - Bilingual Spanish is a plus. - General understanding of applicable Federal, State, and Local Mortgage Regulations a plus. Skills and Job-Specific Competencies: - Capable communicator (written and oral). - Strong negotiation skills with the ability to effectively resolve problems. - Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.). Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise. Job Ref: 141855 ### Place of Work On-site ### Requisition ID 141855 ### Application Email ****************************

As a Part-Time Customer Service Associate at 2nd Swing, you'll help guests complete their golf equipment purchases and trade-ins while delivering a top-tier customer experience. This role is ideal for someone who is personable, reliable, and passionate about golf. You'll use your knowledge of golf equipment and POS systems to guide customers through their transactions and answer questions both in-store and over the phone. Weekend shifts required. Come work with us, not for us! 2nd Swing is a one of a kind, forward thinking, customer-centric golf retail company. Our employees are highly-valued, while working hard in a positive and supportive culture. At 2nd Swing you will find: Vast Exposure to the Golf Industry A Commitment to Total Well-Being Opportunities to Discover Your Fit and Make an Impact A Collaborative and Flexible Environment Position Responsibilities: Greet and engage customers in a professional manner to ensure a positive and welcoming experience. Assist guests with the checkout process and facilitate trade-in transactions. Operate point-of-sale (POS) systems to process customer transitions. Respond to customer inquiries both in person and over the phone, providing clear, helpful, and timely information. Consistently represent the company and uphold brand standards in all interactions, maintaining a professional demeanor and ensuring a high-quality customer experience. Preferred Qualifications: Prior customer service experience in the golf industry Strong knowledge of golf equipment and technology Required Qualifications: 2 years of customer service Experience with the game of golf, golf equipment and technology. Availability to work a flexible schedule based on business needs, including weekends and evenings. Part-Time Benefits: Flexible Scheduling 401k company match Employee Programs such as PGA membership dues support Paid Time Off Discounted Merchandise Health and Wellness Initiatives Work Life Balance Job types: Part-time, seasonal. Compensation: $18-$22 per hour, based on experience.

Join our team as an AI Engagement Specialist, where you'll play a pivotal role in driving the understanding and adoption of AI technologies, particularly Large Language Models, within Card Services and Connected Commerce. Inspire and empower our employees to leverage AI-driven solutions to solve business challenges and create new opportunities. As an AI Engagement Specialist within Card Services and Connected Commerce, you will be responsible for crafting innovative engagement strategies, organizing events, and developing and delivering training to enhance AI literacy. Your mission is to inspire and empower our employee base to identify and leverage AI-promoten solutions to solve business challenges and create new opportunities. Job Responsibilities Develop and implement creative engagement strategies to promote the use of AI tools among employees. Organize and lead training sessions, workshops, and events to educate employees on AI capabilities and applications. Collaborate with cross-functional teams to identify business challenges and opportunities for AI solutions. Research and test the latest AI tools and methods to ensure the firm remains at the cutting edge of technology. Serve as a subject matter expert and advocate for AI technologies, fostering excitement among employees. Monitor and analyze engagement metrics to assess strategy effectiveness and make data-driven improvements. Required Qualifications, Capabilities, and Skills 5+ years of experience in project management, training, process engineering, or marketing. Strong passion for new technology and a desire to share that excitement with others. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Strong analytical skills and a data-driven approach to problem-solving. Excellent communication and interpersonal skills, with the ability to engage and inspire diverse audiences. Preferred Qualifications, Capabilities, and Skills Experience crafting content and facilitating workshops to advance mindsets and skillsets. Experience with Python, Alteryx, Tableau, and SharePoint is highly desirable. Portfolio of AI projects you are working on. Considered a thought leader on social media or in offline communities on AI or new technologies.

Full Time Customer Service Clerk(Job Number: 2601190) Full-time Description SUMMARY. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. This requires accurately and efficiently operating the cash register, providing various services at the customer service counter, and maintaining security and control of all funds in the cash register. Perform duties of floor monitor when one is not assigned to be on-duty. May be assigned to be the on-duty floor monitor. Perform the duties of cashier and bagger when appropriate. Customers are among Harris Teeter's most valuable assets. Every associate represents Harris Teeter to our customers and the public. The way associates perform their jobs presents an image of the entire Company. Customers judge Harris Teeter by how they are treated each time they have contact with an associate. Therefore, one of the top business priorities is to assist any customer or potential customer. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention given to customers. Harris Teeter will provide training to all associates who have extensive customer contact. If a customer wishes to make a specific comment or complaint that you cannot resolve, you are required to direct that person to the department manager or manager-on-duty for appropriate action. Remember that all contacts with the public in person, over the telephone, and through any communication reflect not only on an individual associate but on Harris Teeter as a whole. Positive customer relations will not only enhance the public's image of Harris Teeter, but also pay off in greater customer loyalty and increased sales and profit. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other duties may be assigned. CUSTOMER SERVICE Your job performance is required to demonstrate the highest level of customer service. Never be rude to a customer under any circumstance. Follow through on customer requests. If you cannot say “yes” to a customer's request, bring in the manager-on-duty. Your full focus are required to be on the customer and processing their order. You are required to: · Cheerfully invite customers to the customer service area. · Make eye contact with and smile at every customer. · Speak to customers in a genuine, clear, and enthusiastic manner. · Greet every customer and accompanying family members [especially children]. Ask the customer if they found everything they were looking for. · Tell customer the total of their order. · Clearly count back change to the customer. Call customer by their name if paying by check or if known. · Follow proper VIC card procedures. Circle the VIC savings on the receipt and tell customer the amount of their VIC savings. · Always tell customer “Thank you for shopping with us today!” Reflect an appropriate business image to customers and visitors. How you dress, your grooming and personal cleanliness standards all contribute to that image and also to the morale of your fellow associates. During business hours or whenever representing Harris Teeter, you are expected to present a clean, neat, and tasteful appearance. You are required to always dress and groom yourself according to our Company policy that reflects accepted conservative norms. Be reliable and punctual by reporting for work on time and as scheduled. When you are absent or late, it places a burden on other associates and can impact productivity and service. In the rare instances when you cannot avoid being late or are unable to work as scheduled, notify your supervisor or Manager-on-duty two (2) hours in advance of your scheduled start time so that appropriate arrangements can be made. Operate cash register and provide customer service in an accurate and efficient manner. Identify various types of produce and operate register scales (if applicable). Perform register maintenance duties. Maintain security and good cash control. Monitor customer service area security. Answer incoming calls and directs callers to appropriate personnel by performing the following duties: Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department; Takes and delivers messages when appropriate personnel are unavailable; Answers questions about organization and provides callers with address, directions, and other information. Answer telephones by saying “Harris Teeter [store name], this is [name], may I help you?” and provide requested information in a polite and professional manner. Respond back to people on “hold” in a timely manner. Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. Perform daily customer service related functions, i.e. voids, refunds, exchanges, check cashing, postage, money orders, money grams, UPS service, copy service, etc. Complete paperwork accurately and maintain proper records. Perform price checks when requested. Inform office associates of monetary and supply needs in the customer service area. Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products. Inform management of the lack of advertised items, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate. Comply with state and local ABC and tobacco laws and ensure strict enforcement. Carefully bag groceries efficiently following Company procedures. Cheerfully bag groceries however the customer requests. Carefully place order in shopping cart. Be knowledgeable of and perform fixed activities when business is light. (i.e. sweeping, cleaning, blocking, straightening, etc.) Understand the overall Customer Service Department operation. Adapt to various situations and adjust to shifting priorities. Be flexible and able to perform multiple tasks without showing signs of stress or irritability. Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire shift. Provide assistance to fellow associates to complete their daily tasks and other duties as assigned. Keep Our Stores Clean. Comply with Health Department requirements and follow Harris Teeter sanitation procedures. Keep counters and register area clean at all times, garbage emptied, displays well merchandised and neat, etc. Follow all safety regulations and help keep the store free of dangerous situations. Immediately inform store management of all accidents and/or safety hazards. Record accidents and safety hazards in the designated log. Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual. Establish a working and shopping environment of trust, respect, and integrity. Maintain professional behavior per Company policy. Take Excellent Care Of Your Fellow Associates. Be a team player. Support and assist your fellow associates without complaint. Be open to new ideas and opportunities. Follow through with any special requests or recommendations from management. Comply with Company standards, policies, and procedures. Perform essential job functions throughout scheduled hours. Qualifications QUALIFICATIONS. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associates must be at least 16 years of age. PERSONAL SKILLS. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales. LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English. MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers and to calculate a discount % amount. Ability to perform these operations using units of American currency. REASONING ABILITY. Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. CERTIFICATES, LICENSES, TRAINING. Complete Company's training including but not limited to: new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Repetition Weight Frequently - near constant work Up to 25 lbs Intermittently - up to several times an hour Up to 50 lbs Occasionally - up to several times a shift Up to 75 lbs The National Institute of Occupational Safety and Health (NIOSH) has published guidelines for safe lifting. Based on those, Harris Teeter requires our associates to obtain assistance from a second associate ("team lifting") when lifting any case or object weighing 50lbs or greater. Harris Teeter also recognizes that some associates may need to obtain assistance with weights under 50lbs, and encourages team lifts for any weight that an associate feels uncomfortable lifting by themselves. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must frequently lift and/or move up to 25 pounds and reach 6 to 48 inches, intermittently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception. WORK ENVIRONMENT. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is occasionally exposed to wet and/or humid conditions and moving mechanical parts. The individual is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate. COMPETENCIES. To perform the job successfully, an individual is required to demonstrate the following competencies: Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Informs management at least 2 hours before shift begins when going to be late or absent from work. Customer Service - Provides exceptional customer service even in difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan. Diversity - Demonstrates knowledge of Company EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds Company values. Initiative - Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed. Innovation - Generates suggestions for improving work; Presents ideas and information in a respectful manner. Interpersonal Skills - Is never rude; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Judgement - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Motivation - Sets and achieves personal goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence. Oral Communication - Speaks English clearly and persuasively in positive, negative, and in emergency or other situations in which individuals must speak a common language to promote safety; Listens and gets clarification; Responds appropriately to questions; Demonstrates group presentation skills; Participates in meetings. Written Communication - Writes clearly and informatively in English; Presents numerical data effectively; Able to read and interpret English-written information. Organizational Support - Follows policies and procedures; Completes tasks correctly and on time. Planning/Organizing - Prioritizes work activities; Uses time efficiently. Problem Solving - Identifies and resolves concerns in a timely manner; Uses reason even when dealing with emotional topics. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. Teamwork - Balances team and own responsibilities; Is open to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to build knowledge and skills; Shares job knowledge with others. Harris Teeter reasonably expects to pay between $15.40/hour and $21.50/hour for this role as a newly hired associate. Pay may depend on previous experience and skill sets of the applicant.Primary Location DE-SELBYVILLE-STORE 327 - SELBYVILLE DE-BAYSIDEJob Customer ServiceJob Posting Jan 14, 2026, 3:10:18 PM-Jan 22, 2026, 4:59:00 AM

The Customer Service Agent opening is actually full-time based upon an anticipated routine of 35-40 hrs every week, Sunday- Saturday. Workers are actually needed to possess versatility to operate some of our 8-hour shift schedules during our usual company hours of 5:00 am-10:00 pm true time. Criterion instruction times are actually Monday - Friday 8:00 am actually to 5:00 pm CST for 4 - 5 weeks. It may be essential, given the business requirement, to operate periodic overtime. Major Responsibilities Respond to inbound calls from our customers on issues associated with help qualification concerns and also prescription standing queries Overview and teach customers on their prescribed advantages, use plan, formulary, fees and status of orders and also cases or inquiries Ask necessary concerns and pay attention actively while chronicling demanded details in pc devices Pinpoint issues and also correspond solutions and also measures to clients, pharmacies and also doctors with prescribed orders as well as reorders Make outgoing calls to clients on prescribed purchases as well as payment issues This job is similarly tough and also worthwhile. You'll be actually called on to study complex problems pertaining to member prescribed and/ or pharmacy advantages across a number of databases which needs eloquence in personal computer navigation and also toggling while confidently as well as compassionately taking on with the customer. You'll be actually compensated and also realized for your efficiency in an environment that will test you and also give you clear direction on what it takes to prosper in your task and also offer progression for other tasks you may want JOB INTERVIEW PROCESS-- Our job interview method has actually been sleek for your benefit! Your electronic, taped meeting will definitely contain 5 questions and last lower than 30 minutes. So, feel free to be verbalize, clear, and also detailed. Once a choice has actually been made after your job interview, our team will permit you understand! Needed Qualifications Secondary School Degree/ GED (or even greater) OR equivalent work adventure 1+ years of customer care adventure to include providing service over the phone Understanding with personal computer and also Windows PC functions, that includes the ability to navigate as well as discover new and also intricate pc system applications Essential know-how of Microsoft Office Term (ability to open and also navigate a term file) as well as Microsoft Excel (capacity to open and also navigate a spreadsheet). Ability to function any one of our 8-hour shift timetables during our regular service hrs of Sunday - Sunday 5:00 am - 11:00 pm true time in Pacific Civil time OR Hill Standard Time depending on place. Preferred Accreditations. Get in touch with Center experience. Customer Service expertise. Experience with Grownup Knowing in online environment. Knowledge collaborating with Digital platforms as well as units. Web, Chat, e-mail. Wellness Care/Insurance setting (knowledge with medical language, health insurance plan files, or even benefit program layout). Social work, personality health and wellness, condition protection, health advertising and actions modification (dealing with prone populaces). Telecommuting Needs. Demanded to possess a devoted workplace developed that is actually split from other living regions and offers details personal privacy. Capacity to always keep all business vulnerable papers safe and secure (if suitable). Must live in an area that can easily receive a UnitedHealth Team permitted fast net hookup or utilize an existing high-speed web company. Must manage to link directly in to web-- using tough cord (either directly to cable box or even router).

Job Type/FLSA Classification: Full-time; Non-Exempt Are you ready to thrive in a dynamic, fast-moving workplace where no two days are the same? Go-Glass is seeking a motivated, detail-driven Customer Service Representative (CSR) to join our high-energy, collaborative team. In this role, you'll be a vital part of keeping operations running smoothly and making every customer interaction count. Your ability to stay cool under pressure, juggle multiple priorities, and stay organized will help drive our success - and yours. What You'll Do (And Love!) Handle high-volume calls, emails, and walk-ins with confidence, professionalism, and speed. Provide clear, accurate quotes for walk-in customers and process those orders efficiently from start to finish. Ensure all jobs are processed to completion, meeting quality standards and supporting the financial goals of the district. Process payments, assist with accounts receivable, and support light accounting functions/tasks. Respond promptly to internet inquiries and support customers across all communication channels. Keep our fast-paced schedule on track by managing installation appointments and follow-ups. Maintain an organized, clean, and welcoming showroom that reflects Go-Glass standards. Stay ahead of sales administrative duties-because no detail is too small when it comes to great service. What Makes You a Great Fit You thrive under pressure and love a challenge - bring on the fast pace! You're a natural at multitasking and can handle competing priorities with grace. Your time management and organizational skills keep chaos at bay. You have a sharp eye for detail - from quotes to scheduling, nothing slips through the cracks. You bring positivity, professionalism, and a customer-first mindset to everything you do. What You'll Need High School diploma or equivalent 1+ year of customer service experience (office or retail preferred) 1+ year of administrative or clerical experience Proficiency with Microsoft Office, CRM systems, and standard office equipment Strong written and verbal communication skills Top-notch interpersonal skills with a passion for providing outstanding customer service Excellent organizational skills and attention to detail Exceptional time management and multi-tasking abilities with a proven ability to meet deadlines Ability to read measurements (fractions/decimals) and use a tape measure confidently Why Join Go-Glass? Be part of a tight-knit, supportive team that works hard and celebrates wins. Enjoy variety - your days will fly by in our busy, fast-moving location . Build valuable skills in customer service, sales support, and office operations. Contribute to a company that values integrity, excellence, and teamwork . Ready to Make Every Interaction Count? Apply today - and join a team where your skills, energy, and dedication truly matter! Job Details Schedule: Full-time, Monday to Friday, 8 AM - 5 PM Location: In-person at our Lewes, DE office Travel : Little to no travel required Work Environment / Physical Demands Office setting with standard equipment (computer, phone, etc.) Regularly required to sit, talk, hear, use hands, stand, walk, reach, bend Occasionally lift up to 50 pounds Work Authorization Must be authorized to work in the United States. EEO Statement Go-Glass provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Other Duties This job description is not all-inclusive and may be revised by management as needed. Duties and responsibilities may be added, removed, or modified at any time.