Customer service assistant jobs in Fall River, MA - 1,923 jobs

Join a company with a powerful reputation, strong culture, and long-term career growth. We are a respected and growing custom apparel company on the South Shore, looking to expand out Customer Service team due to growth. This is a hands-on, people-focused role supporting Sales, Production, and Operations - ideal for someone who enjoys fast-paced work, problem solving, and building real customer relationships. Why This Role is Special Outstanding company culture & employee retention Strong reputation in the custom apparel industry Consistent overtime and earning opportunity during busy seasons Clear growth path into Account Management and future Customer Service Manager roles Supportive leadership and collaborative team environment What You'll Do Support the Sales team with daily operations and customer communications Manage custom apparel orders (screen printing & embroidery) from quote to delivery Build long-term relationships with clients and internal teams Enter quotes and sales orders into Shopworks system Schedule and coordinate sales appointments Prepare sales kits and product samples for client meetings Assist with process improvements and operational efficiency Embrace and reflect College Hype's core values in everything you do What We're Looking For Experience in customer service, sales support, or account management Screen printing and/or embroidery industry experience required Strong organization, communication, and multitasking skills Comfortable with technology, email, and data entry Typing proficiency of 40+ WPM High school diploma required Compensation & Benefits Base Pay: $45,000-$52,000 base salary Quarterly performance bonuses based on production pieces Substantial overtime opportunities, especially during peak seasons Benefits: 401(k) with company match Health insurance Dental insurance PTO earned weekly (starting at approx. 3 weeks annually) Additional PTO earned for overtime worked Schedule Full-Time | Monday-Friday 8:30 AM - 5:00 PM (½-hour lunch) Overtime varies by project and season Future Growth Opportunities As the company continues to grow, new hires will be positioned for advancement into: Account Manager roles Sales Assistant roles supporting the VP of Sales Customer Service Manager leadership opportunities This is an exceptional chance to join a company where people stay, grow, and succeed together. We are an Equal Opportunity Employer. We are committed to building a diverse, inclusive, and welcoming workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe that diversity of backgrounds, perspectives, and experiences makes our team stronger - and we encourage individuals from all walks of life to apply. If you are energized by teamwork, motivated by growth, and excited to build meaningful relationships with customers while contributing to a thriving, fast-paced business, we want to hear from you. Apply today and take the next step in your career.

A prominent healthcare institution in Boston is seeking a Prospect Management Analyst to join their Trust's team. This role is essential for managing CRM data, ensuring data integrity, and providing training to staff involved in fundraising activities. The ideal candidate will have a Bachelor's degree and at least three years of relevant experience. Proficiency in Blackbaud CRM is required. The position involves leading data practices, supporting gift officers, and developing policy documentation. Competitive compensation and opportunities for professional development are offered. #J-18808-Ljbffr

A nonprofit organization in Boston seeks a Vice President of Disability and Refugee Services to oversee programs targeting individuals with disabilities and refugees. This leadership role requires a commitment to empowering diverse communities through strategic planning, service development, and effective collaboration across stakeholders. The ideal candidate will possess strong leadership skills, a deep understanding of relevant policies, and a proven ability to build relationships while enhancing program visibility. The compensation is competitive, aligning with experience. #J-18808-Ljbffr

Henderson Roofing is seeking a Customer Service Representative to join their team! In this position, you will play a critical role by providing an exceptional customer experience and converting soft leads into appointments for our sales team. Location: Full-time, on-site at one of our offices in Cranston, RI, Westerly, RI, East Lyme, CT, or Griswold, CT Key Responsibilities: Answer phone calls and address walk-ins providing exceptional customer service. Set sales appointments, ensuring efficient scheduling to maximizing sales opportunities. Serve as escalation point for complex customer issues; resolve high-impact cases with empathy and efficiency. Perform general administrative tasks, including correspondence management, document filing, and maintaining office records. Assist with preparing quotes, proposals, and contracts for residential exterior projects. Collaborate with Production, Sales, and Marketing to relay customer feedback and drive service improvements. Qualifications: 3+ years demonstrated experience in a fast-paced customer-centric environment Experience with Microsoft Office and CRM tools Ability to successfully multi-task and dynamically manage priorities Experience in the home improvement industry and familiarity with roofing, siding, gutter, or window products is a plus, but not required Compensation: This is a full-time, hourly position compensated at $24.00- $26.00 per hour, varying based on experience. Benefits: Medical, Dental, Vision, 401(k), PTO, Paid Holidays

Mail Services Associate - (260000A0) The Operational Services Division (OSD) enables state government to obtain the goods and services it needs to serve the people of Massachusetts. OSD ensures that state procurements deliver best value and utilize fair, open, and competitive practices. The agency also helps thousands of businesses offer products and assistance to state agencies, local governments, and other public bodies - creating opportunities that contribute to economic growth and development. We work at the nexus between government and business and are privileged to make connections that support both sectors. Join Our Dynamic Team OSD's dynamic team is guided by the following values: SERVICE, PARTNERSHIP, CREATIVE‑PROBLEM SOLVING and RESPONSIVENESS. Our flexible, hybrid work environment fosters work‑life balance and collaboration, allowing us to effectively serve our state agency and local government partners so they can achieve their goals on behalf of the people of Massachusetts. You'll be a great fit for our team if you believe in making state government work better, are forever curious and love building relationships and knowledge with partners in the public and private sectors. We look for people who can take initiative with a strong sense of urgency and enthusiasm, stay current on evolving policies, practices, industry and market trends, and consistently bring fresh ideas that contribute to a culture of innovation. Role Summary OSD is seeking to hire a Mail Services Associate to join the Commonwealth Print and Mail Services Team. The Mail Services Associate will operate a mail inserter, catch from the sorter, and keep accurate logs of all postage. The Associate may operate the courier van and/or truck to deliver mail and packages to state agencies and the post office. The incumbent will perform accurate record‑keeping of postal meter logs and production reports. The primary work location is 200 Arlington Street Chelsea, MA 02150. The work schedule is Monday through Friday, 7:00 AM - 3:00 PM EST, with potential after‑hours support as required. All offers of employment are conditional upon passing a Massachusetts Criminal Background Check (CORI), a security clearance (fingerprinting) consistent with IRS and/or public safety requirements, and security training. Key Responsibilities Demonstration of flexibility in accepting assignments and taking initiative where needed Operating inserting equipment to ensure output is available in a timely manner Operating inserting equipment to ensure output is accurate and meets client expectations Operating all peripheral equipment in the print/mail shop to ensure all product output is accurate and meets quality requirements Verify jobs are produced in their entirety by comparing product to reports Breaking down jobs by hand or machine and arranging for distribution of output Arranging for distribution of output to subsequent processing functions or external points Document and report all problems with machinery to shift supervisor to minimize downtime and notify vendors if required Providing general support and assistance to other operators as needed to ensure jobs are produced in a timely manner Perform standard maintenance on machines to ensure maximum uptime Follow standard operating procedures Maintain prompt communication with both coworkers and clients, delivering information clearly and respectfully Maintain a clean work area and safe work area Perform detailed review of input/output data for completeness and accuracy Perform related duties as required Preferred Qualifications Basic knowledge of USPS requirements. Ability to operate various mail service equipment. Basic knowledge of the methods and techniques used in the operation, adjustment, and care of machines. Ability to operate computer equipment. Ability to uncover and report errors and correct them before distribution of output. Ability to maintain accurate records. Ability to make periodic reports on the status of work being performed. Ability to work in a team setting. Qualifications First consideration will be given to those applicants that apply within the first 14 days. Minimum entrance requirements: Applicants must have at least two years of full‑time, or equivalent part‑time, experience in electronic data processing work, with major duties including the operation of the console of a computer and/or peripheral devices used in support of computer operations, or any equivalent combination of the required experience and the substitutions below. An Associate's degree or higher with a major in the field of data processing may be substituted for one year of the required experience. A diploma for completion of a one‑year full‑time, or equivalent part‑time, program in a recognized non‑degree granting business or vocational/technical school above the high school level with a major in the field of data processing may be substituted for one year of the required experience. An official transcript from a recognized business or technical/vocational school as evidence of completion of a program consisting of at least 650 hours of instruction in computer programming/operation may be substituted for one year of the required experience. Graduation from the data processing course of a recognized vocational/technical high school may be substituted for one year of the required experience. Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed. Special Requirements: None. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Equal Opportunity / Diversity Statement An Equal Opportunity / Aff… (briefly keep the main statement) … The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self‑select out of opportunities if they don't meet 100 % of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Contact If you have Diversity, Aff… questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Ashley Pierce - ************. #J-18808-Ljbffr

Do you have financial planning experience and want to advance your career with an industry-leading firm? Ameriprise Financial is America's leader in financial planning and ranked #1 in customer dedication. As a Registered Client Service Associate, you will provide dedicated support to high producing advisor(s) by preparing portfolio materials for client meetings, leverage your analytical skills to build financial plans, and lead client interactions to retain and develop deeper relationships. At Ameriprise Financial, we take pride in providing our clients with a personalized experience every step of the way; if you thrive in an environment where you can help others and build a positive impact on a client's overall experience, we invite you to take your career to the next level by applying to join our team today! Key Responsibilities: * Assist advisor(s) in servicing clients including preparing financial plans, conducting investment research and completing trades and transactions as described by the advisor. * Prepare and summarize client meetings by scheduling and confirming meetings, entering data into contact manager, building the agenda and summary of meetings, escorting clients to advisor meeting and providing vital follow-up. * Ensure new business paperwork is submitted efficiently which includes preparation of forms and documentation for submission to home office, acquisition of appropriate signatures, tracking of new insurance applications and coordination of rollovers. * Coordinate marketing events which include organizing the event, contacting vendors, finalizing event details, crafting marketing compliance documentation and managing event marketing reimbursement. * Provide general administrative duties such as answering the advisors' phone, processing expense management reports, preparing routine client correspondence, supporting closes, setting up client documents and new business correspondence and alerts. Required Qualifications: * Bachelors degree or equivalent. * 3 - 5 years relevant experience required. * Series 7 or ability to obtain within 150 days. * State securities agent registration (S63 or S66) or ability to obtain within 150 days. * Experience working in a client service environment. * Detail-oriented, strong math, and analytical skills. Good organization and time management skills. * Able to manage multiple priorities and prioritize effectively. Able to independently work with minimal direct supervision. * Able to communicate with all levels within the organization. Process oriented and can work with a team. * Strong computer and software skills. Preferred Qualifications: * State IAR registration (S65 or S66) or ability to obtain within 150 days. * Life, Accident, and Health licenses & Variable Contracts or ability to obtain within 150 days. About Our Company We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world. Base Pay Salary The estimated hourly rate for this role is $30.81 - 42.35 / hour. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances. Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Exempt/Non-Exempt Non-Exempt Job Family Group Business Support & Operations Line of Business AAG Ameriprise Advisor Group

Job Details: Job Title: CSR Planner Pay Rate: $25-$27/hour (W2, No Benefits) - based on experience Schedule: 1st Shift | 7:30 AM - 4:00 PM Duration: 1-Year Contract with Potential for Permanent Conversion About the Role: We are hiring a CSR Planner to join a highly technical, engineering-driven manufacturing plant specializing in instrumentation materials. This role is based onsite in Foxborough, MA, and supports a close-knit team of approximately 20 professionals across Customer Service, Planning, and Purchasing. You'll work in a diverse, collaborative environment where teamwork is encouraged, ideas are valued, and everyone has the opportunity to contribute to team discussions and process improvement initiatives. This role is ideal for someone seeking career growth, upward mobility, and hands-on experience within a complex manufacturing operation. Periodic travel may be available for training opportunities. Key Responsibilities: Enter and manage customer orders, interpret requests, and assign work to appropriate team members. Serve as a liaison between internal teams and external customers, coordinating with manufacturing, sales, distribution, and field service. Handle customer inquiries and complaints related to order status, production, delivery, and billing in a timely and accurate manner. Perform order processing, error correction, and maintenance for order-based and proposal-based requests. Coordinate product selection, order placement, delivery schedules, and expediting with customers. Proactively resolve customer issues to strengthen relationships and drive positive feedback. Provide product information, including limited technical details when required. Maintain and update data across systems such as SAP, Quote-to-Cash, Salesforce, Buy Automation, shared drives, and external portals. Qualifications: No degree required. Strong verbal and written communication skills. Ability to prioritize work, meet deadlines, and work independently in a fast-paced environment. Proven ability to build and maintain effective working relationships with internal and external partners. Strong mediation, negotiation, and facilitation skills. Working knowledge of Microsoft Windows and standard business applications (Word, Excel, Access). Experience using Salesforce is preferred. SAP experience is a plus. Why Consider This Role? Engineering-focused manufacturing environment. Collaborative and diverse team culture. Opportunity to grow skills and advance within the organization. Potential for permanent conversion. If you enjoy customer interaction, thrive in a manufacturing or engineering setting, and are eager to grow your career, we'd love to hear from you.

Rate: $21 per hour to $23 per hour upon completion of training (60 days) Schedule: 8:30AM-5PM Who We're Looking For We are looking for dependable, detail-oriented individuals who want to be part of a growing, mission-driven team. As a member of our Customer Service Team, you'll work in a supportive, positive culture surrounded by people who care about doing great work and helping others. We are interested in candidates who demonstrate motivation, ownership, and a willingness to grow in their role-not someone just looking to clock in and out. If you're ready to contribute to a company that values performance, learning, and team collaboration, this may be the opportunity for you. Position Summary As a Customer Service Representative at Medicare Joe , you'll be the first point of contact for our clients-providing high-quality service and support as they navigate their Medicare coverage. You'll begin as a Customer Service Trainee, mastering the basics of Medicare support, tools, and communication. Upon successful completion of your training, you'll advance into the Advisor role where you'll handle more complex service needs and provide internal support to our sales team. This is a full-time, onsite role that plays a vital part in client satisfaction, internal coordination, and our day-to-day operations. About Medicare Joe We are Medicare Joe , one of the fastest-growing insurance agencies in the country. We provide expert Medicare education and guidance to seniors, helping them select the health plan that best fits their needs. We are growing by the day, and our mission is to simplify the Medicare process and serve every client with clarity, compassion, and integrity. We are resourceful and results-driven in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are accountable, team-oriented, and act with integrity. We Provide: Hands-on training and development for the Medicare space Clear promotion track from Trainee to Advisor within 60-90 days Structured support from managers and senior team members Opportunities for long-term growth in operations, licensing, or leadership A professional yet fun and collaborative work environment Performance Objectives Learn and apply basic Medicare knowledge Complete our 60-day onboarding and training curriculum Handle 20-40 calls and texts/day with professionalism Complete 20-30 daily client service tasks and follow-ups Answer Medicare-related questions with confidence and clarity Support agents by prepping clients for transfers and resolving escalated issues Handle claim and carrier concerns with efficiency and ownership Use internal systems (CRM, GHL) to manage all client documentation Take full ownership of your customer interactions and tasks by end of day Collaborate with leadership to resolve client issues Participate in feedback sessions and ongoing coaching Key Competencies Professional, friendly communication-both written and verbal Organized and efficient with daily task management Comfortable using Google Workspace (Docs, Sheets, Drive) and Microsoft Office (Word, Excel, Outlook) for communication and documentation Strong problem-solving skills and ability to take initiative Willingness to learn and grow through coaching Ability to manage high volume and multitask under pressure Detail-oriented and accurate with documentation Team player with a positive attitude Committed to delivering a high standard of service Education & Experience Bachelor's degree (preferred) 1+ year in customer service, admin, or healthcare support roles Experience with CRM tools or inbound call handling is a plus Must be comfortable working in a fast-paced, collaborative office Physical Requirements Prolonged periods sitting at a desk, using a computer and phone Must be able to communicate clearly over the phone and in person Onsite presence required in our Lincoln, RI office (this is not a remote role) Benefits 401(k) with company match Paid vacation time (2 weeks after 3 months of employment) Paid holidays Paid professional training & development Paid continuing education for compliance and licensing Company and individual performance incentives

A leading financial institution is seeking a Senior Client Associate in Boston to provide dedicated support to Financial Advisors and clients. The role requires a Bachelor's degree and the ability to handle client onboarding, and interactions while delivering excellent service. Preferred skills include effective communication and proficiency in Microsoft Office tools. Competitive compensation and benefits are included, with a focus on diversity and inclusion in the workplace. #J-18808-Ljbffr

A leading technology company is looking for a Vice President of Professional Services to lead their Implementation and Managed Services teams. This role involves ownership of customer implementation delivery and ensuring data accuracy across the solutions. Candidates should have over 7 years of experience in a SaaS environment, proven track record in managing service revenue, and excellent cross-functional leadership skills. The position is available in multiple locations, including Boston, and offers a dynamic environment focused on improving public services through technology. #J-18808-Ljbffr

Qualifications: Must have SAP experience and be able to work with Microsoft office systems. Must have background knowledge of inventory process, have some experience with chemical distribution, and detailed order entry and shipping. We expect that this candidate has customer service skills within the chemical industry, be organized, able to multitask, and be people oriented. This person should have great communication skills, as they will be communicating with all levels of colleagues, and multiple departments within our company. We request this person to have moderate domestic order knowledge, including Inco Terms, and experience with the overall concept of the exporting process. This candidate should also have knowledge of overall shipping, chemical distribution, and supply chain knowledge. In addition, we would prefer this person to be able to contribute in a corporate setting.

This position is designed for enthusiastic, detail-oriented individuals who thrive in a fast-paced environment and are passionate about supporting families. We are seeking candidates excited to focus on assisting parents and families throughout their overall experience with our products and services. The role requires a commitment to meeting key performance indicators (KPIs), adhering to outreach protocols, and delivering an exceptional customer experience. This is a great opportunity for individuals looking to build a career in the biotech sector with an organization that offers excellent training programs and growth opportunities. Responsibilities: Achieve daily, weekly, and monthly goals. Comply with assigned schedules, assignments, and productivity metrics. Promptly, efficiently, and accurately contact existing customer or lead database. Assure the quality, integrity, and accuracy of client information. Master product information for accurate dissemination to customers. Comply with standard operating procedures and instructions within a quality management system. Assist customers and medical professionals throughout the birthing process and delivery lifecycle of ViaCord's service. Successfully resolve customer challenges. Handle escalated customer issues as needed. Build and maintain strong customer relationships. Promote an open communication model and a positive teamwork environment. Partner with Customer Service Management to assist with new-hire training, as needed. Participate in continuous improvement projects within the department. Participate in cross-functional improvement initiatives Qualifications: Exceptional communication and organizational skills. Proven ability to meet and exceed KPIs and outreach protocols. Strong attention to detail, especially in recordkeeping and compliance. Previous experience in customer service, sales, or biotech preferred. Proficiency in CRM tools and database management. 2+ years of service or relevant experience preferred

Health & Wellness We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services. Military Hiring Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty. Job Description CSA TS Client Services About the Role: As a Client Services Associate (CSA) in the Technical Support department within the Customer Service category, you will serve as a key liaison between our company and our clients, providing exceptional support and assistance. Your primary responsibility will be to address client inquiries, troubleshoot technical issues, and ensure timely resolution of all support requests. You will play a vital role in maintaining client satisfaction and fostering positive relationships by delivering high-quality service and support. Essential Job Responsibilities: Daily tasks and responsibilities include, but are not limited to the following: Maintain a positive and professional demeanor in all client interactions, striving to exceed expectations and deliver an outstanding service experience that reinforces client loyalty and satisfaction. Provide consistent quality experience in satisfying client demands. Continuously monitor email. Respond accordingly, as per business processes and operational guidelines, in a timely manner. Demonstrate strong attention to and focus on details and processes. Perform frequent quality checks during process. Handle time-sensitive, confidential materials in accordance with privacy protection policies. Establish operating procedures and quality standards. Adapt to process changes as required by the client. Document all client interactions, inquiries, and resolutions accurately and comprehensively in the appropriate systems or databases, ensuring thorough record-keeping and data accuracy. Collaborate closely with internal technical teams to escalate complex issues and ensure timely resolution, advocating for clients and providing regular updates on the status of their cases. Identify trends or recurring issues in client inquiries and work proactively to address root causes, contributing to ongoing improvements in product quality and customer satisfaction. Provide feedback to internal teams based on client insights and experiences, advocating for enhancements or new features to meet client needs and expectations. Other site national support and special projects as needed. Participate in cross-training. QUALIFICATIONS: 2+ years of customer service experience High school diploma or equivalent (GED) Computer experience (Microsoft Office and/or Google Workspace. i.e. Word, Excel, E-mail, etc.) Excellent verbal and written communication skills REQUIREMENTS Strong organizational skills, attention to details Ability to work with minimal supervision Ability to run a variety of tasks while fostering teamwork Ability to learn various programs and applications Ability to lift up to 55 lbs. Ability to consistently adhere to business procedure guidelines and policies, and company safety standards Accountability to meet the employer's attendance policy Ability to take and follow directions Professional presence "The pay range for this position starts at $19/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.” EEO Statement Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com ****************. We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.

UDR is now hiring a Resident Service Specialist to join our team at 345 Harrison, our apartment community (585 homes) in Boston, MA. GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issues as well as tracking and following up on move-in satisfaction. Maintain company customer service standards within the community. Complete various administrative functions associated with residents' needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities. Provide coordination to ensure high quality resident customer service. SUPERVISION RECEIVED: Reports directly to Community Director, Senior Community Director or Resident Services Manager. SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: Move-In Coordination 1. Ensure each new resident has a move-in orientation conducted by appointment. 2. New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues. Onesite Responsibilities 1. Scan all required move-in documents into Onesite. 2. Oversee Pending Tasks. Customer Service Administration 1. Guide walk-in traffic and minimize the wait time. 2. Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director. 3. Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines. 4. Organize incoming packages systematically and distribute as needed. 5. Work closely with the Business Manager, Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met. 6. Utilize CRM to effectively manage resident relations, service requests and resident communications. Property Condition oversight 1. Walk through the move-in ready apartment to ensure they meet standards prior to orientation. 2. Walk through all amenities daily to ensure they are stocked and in good condition. 3. Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved. 4. Provide superior customer service to internal and external customers. Back-Up coverage 1. Interact with walk-in prospects by showing the property if needed and answering questions about the community. 2. Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls. 3. Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director. 4. May interact with walk-in prospects by setting-up a self-guided tour, answering questions about the community, lease terms, and local area. 5. Complete market summary and comp reports as directed. 6. Comply with all Company policies and procedures related to employment. 7. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job. 8. Perform Resident Service Manager duties in the absence of the Resident Service Manager. 9. Perform other duties as assigned or as necessary. PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Ability to apply policies and procedures to solve everyday issues. Ability to define problems, collect data, establish facts, and draw valid conclusions. Must have excellent organizational skills. Ability to perform a variety of support assignments requiring some exercise of independent judgment. Demonstrated knowledge and familiarity with community and rental property operations. Must know and follow the Fair Housing laws. Demonstrated skills with customer service. Knowledge of principles and methods for showing and promoting property. Ability to effectively present information to prospective or current residents. Knowledge of Onesite reporting; office practices and procedures; filing and maintenance of fiscal records. Must be detail orientated. Must demonstrate excellent interpersonal skills; problem solving skills; and decision-making skills. Ability to meet and deal effectively with clients, associates, and the general public. Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. Ability to establish priorities and coordinate work activities. Ability to work in conjunction with Company managers, residents, and associates. Must be skilled in word processing, drafting correspondence and memoranda. Attention to details, and basic experience with the internet. MS Office software applications required (e.g., Microsoft Office, Word and Excel). Knowledge of basic office practices and procedures; filing and maintenance of fiscal records. TYPICAL PHYSICAL DEMANDS: Requires prolonged sitting, some bending, stooping and stretching. Occasionally lifting files or paper weighting up to 30 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function. TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Occasional evening or weekend work. EDUCATION AND EXPERIENCE: 1. High School Diploma, or equivalent, is required. 2. Associate degree in business administration or equivalent, is preferred. 3. Minimum of two years of office experience is required. 4. Minimum of Two years' experience in residential properties, rental operations, hotel or related business operations is preferred. 5. Must have and maintain a valid driver's license unless otherwise noted. Benefits Offered: Medical, Dental, Vision Plans Medical Flexible Spending Account Dependent Care Spending Account Lifestyle Spending Account Supplemental Term Life Insurance Critical Illness Plan Supplemental Short-Term Disability Insurance / AD&D Insurance Voluntary Long Term Care Insurance 401(k) Plan with company match Hourly Range: * $25/hr. - $27/hr., depends on experience UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

About HV Talent Group At HV Talent Group, we help talented professionals like you connect with top employers nationwide. As a trusted recruiting partner to industry-leading companies, we focus on direct-hire placements that align with your career goals, values, and long-term growth. About the Role The Senior Customer Success Coordinator plays a critical role in supporting customer accounts, contract management, and billing accuracy within a Salesforce CRM environment. This position is ideal for a detail-oriented professional who thrives in a fast-paced, service-driven organization and enjoys collaborating across multiple departments to ensure an exceptional customer experience. This role serves as a key liaison between Sales, Operations, Technicians, and Customers-ensuring accurate data management, smooth account transitions, timely renewals, and clear communication throughout the customer lifecycle. Key Responsibilities Maintain, audit, and update customer account profiles within Salesforce CRM to ensure accuracy and completeness Review customer agreements for accuracy and coordinate with Sales to resolve discrepancies or missing information Release work orders once account setup or updates are complete Process monthly customer renewals and contract billing invoices Update customer accounts with upsells, service changes, renewals, and technician notes following completed work Run inspection, service, and performance reports for internal teams, management, or customers as requested Support collections, preventive maintenance billing, and related administrative functions Collaborate cross-functionally to support consistent service delivery and customer satisfaction Identify opportunities to improve customer success workflows and data integrity Perform additional duties as assigned by management Qualifications High School Diploma or GED required; additional coursework or degree preferred 1-3 years of experience in customer success, customer support, administration, or CRM/data management roles Strong experience with Salesforce.com or similar CRM platforms Proficiency in Microsoft Office Suite (Excel, Word, Outlook) Exceptional attention to detail with a high standard for data accuracy Strong written and verbal communication skills Ability to manage multiple priorities and meet deadlines in a dynamic, team-oriented environment Core Competencies Adaptability: Responds effectively to change and shifting priorities Customer Focus: Demonstrates urgency, empathy, and professionalism in customer interactions Organization: Plans, prioritizes, and executes work efficiently Problem Solving: Identifies issues and recommends thoughtful solutions Professionalism: Maintains composure and accountability under pressure Quality Orientation: Consistently delivers accurate, high-quality work Compensation & Benefits Competitive compensation based on experience 401(k) with company match Medical, dental, and vision insurance Life and disability insurance Paid vacation, holidays, and sick time Professional development and growth opportunities Work Environment On-site / In Person Office-based role in a collaborative, customer-focused environment ---------- Disclaimer: This is intended to provide a general overview of the responsibilities and requirements of the position. It is not an exhaustive list of all duties, responsibilities, and skills required. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Equal Employment Opportunity: HireVenture is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Confidentiality Notice: This and any accompanying attachments are confidential and may contain privileged information intended solely for the use of the individual or entity to whom they are addressed. If you have received this communication in error, please notify the sender immediately and delete the original message. Copyright: This is copyrighted by HireVenture. Unauthorized use, reproduction, or distribution of this material is strictly prohibited without the written consent of HireVenture. Note: The information provided in this is subject to change without notice. Please refer to the latest version of the job description available on our website for the most up-to-date information. ---------- HireVenture *******************

Answer all emails and phone calls in a timely manner with a warm, inviting & professional tone. Respond to all customer requests and questions Respond to any guest concerns and ensure solutions are in the best interest of the guest and the restaurant. Demonstrate proper use of guest notes and reservations notes and ensure to communicate all guest information and requests. Communicate guest needs and necessary information including cancellations, changes, VIP reservations, and guest issues with guest relations supervisor and/or restaurant managers. Will have at least 1 year of prior restaurant experience, fine dining preferred Friendly, welcoming, and personable Basic knowledge of Microsoft Office Excellent written and verbal skills Comfortable in a high-volume, fast-paced environment Demonstrate a sense of urgency, attention to detail, and strong work and personal ethic

The Security Operations Center (SOC) Level 1 Operator is a CCTV, alarm monitoring, and dispatch specialist. The Level 1 Operator will monitor several screens observing cameras, monitor access control, gather information, analyze data, and provide input to their supervisor on their observations. They must be able to observe and recognize patterns of activity and coordinate or dispatch appropriate security monitoring measures and response teams. The Level 1 Operator must be organized and maintain daily logs of activities from security cameras and security teams. PAY TRANSPARENCY/COMPENSATION: $28.00 per hour RESPONSIBILITIES: Work rotating shifts to ensure 24/7 coverage for the Regional Security Operations Center. Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of security incidents. Experience in using CCTV and alarm monitoring / access control software in coordination with a communication or security operations center. Draft, develop, and update SOC standard operating procedures (SOPs), processes, and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management. Communicate verbally or in writing in a clear and concise manner while in stressful situations. Produce suspicious / criminal activity and incident reporting products for delivery to higher level supervisors and client leadership. Draft Be on the Look Out (BOLO) flyers for individuals who have acted against the client with malicious intent, or pose a threat to client properties and personnel. Provide assistance with access control, access card procedures, Lenel reports, and CCTV investigations. Observe and recognize patterns of activity and coordinate appropriate security monitoring and response. Monitor cameras and be able to identify and predict suspicious/criminal activity. Make every effort (through observations and documentation) to identify potential threats to the client's corporate critical infrastructure: people, facilities, assets, and brand/reputation. Utilize CCTV, access control and alarm monitoring software and systems (Intellicene, CCURE, Lenel, Genetec, Physical Security Information Management System (PSIMS), MS Office applications, and visualization tools (to include building infographics) on a daily basis. Maintain a log of all rotating shifts' activities including notifications from security partners. Deliver concise and effective information, in order to inform and direct security responders as well as the ability to dispatch security elements to areas of concern. Understand the operation of all communications and information technology hardware, software, and firmware utilized to perform security monitoring functions. To include radio transmissions and using a notification platform. Take responsibility for assigned tasks. Other services and support as needed. WORKING CONDITIONS The position may require extensive sitting for long periods of time, watching monitors, walking around the facility outside in rain, wind or other poor weather conditions and kneeling and stooping to look under or inside vehicles or containers. Must be able to use a computer. Must be able to operate a vehicle safely. QUALIFICATIONS: High school graduate or equivalent Minimum of two years of experience working in a security environment or dispatch center Proficiently speaks and writes English Proficient in English composition Must be able to sit or stand for long periods of time without debilitating discomfort Preferred Qualifications and Skills College Degree or equivalent in any relevant field such as security studies, law enforcement, intelligence, political science, international affairs. Trained in or familiar with Intellicene, Lenel or Genetec, Physical security information management systems (PSIMS), and Mass Notification systems Proper radio transmission experience Served in the Military, Law Enforcement, Government, or Private Security PHYSICAL REQUIREMENTS: Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures. Must meet all physical and psychological standards as required by the contract. Local travel or participation in shift work may be requested.

We are seeking an outgoing individual for our Remote Travel Coordinator opportunity. As a Coordinator, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This is great for anyone who absolutely loves to travel and help others with planning. Roles & Responsibilities Research, Create, and Execute exceptional itineraries for clients Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs Complete ongoing training to earn and maintain certification to book travel Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations Review budgets, and plan trips according to clients budget constraints Create promotional materials to utilize Monitor restrictions on travel that come and go Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc) Effectively communicate with clients pre/post travel Handle issues that may arise during the bookings and/or travel for clients Network with tour operators regarding packages that you can possibly offer to clients Part Time or Full time Requirements Must be at least 18years of age, and be authorized to work within the US, Mexico, Australia or United Kingdom. Must be able to effectively communicate with clients (strong sales background a plus) Must have a smartphone with internet access, laptop recommend but not required Personal travel experience is a huge plus, however not required Previous experience in customer service or hospitality also a plus, but not required Benefits Flexible Schedule Travel Perks Licensed & Bonded Personal Website E&O Insurance with Fraud Protection Daily Training Available Travel Agent Certification

As a Reservations Agents at The Cadogan you will join our fantastic Reservations team who look after each other, our amazing property and our guests. If you are looking to develop your skills and be part of the future of luxury, this is your moment. Primary Responsibilities Include * Handle incoming reservation inquiries via phone, email, and online booking platforms. * Process guest reservations accurately and efficiently, ensuring all details are recorded correctly. * Provide information about room rates, availability, hotel facilities, and services to potential guests. * Maintain accurate records of reservations, cancellations, and modifications using the hotel's reservation management system. * Collaborate with the front office, sales, and revenue management teams to ensure seamless service and guest satisfaction. About Us Watch as our doors gracefully open onto a glamorous stage and enter The Cadogan. Marvel at our exquisite decor and listen as echoes of Oscar Wilde's everlasting conversations with confidantes prevail within our walls. At The Cadogan, guests discreetly come in and out, returning from gleeful shopping sessions or seeking a comfortable seat for a delicious afternoon tea while others, equipped to serve an ace with their companions, head to our private tennis court. In the heart of Chelsea, great minds and legendary characters gather - take a seat and grab a drink; you are cordially invited to linger amongst them and join the scenes of our iconic London hotel. Join us and achieve the truly exceptional. The Belmond & LVMH Family The Cadogan is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience. Requirements What You Bring: * Warm, genuine and approachable character * Excellent team working skills * Great attention to detail Applicants must have eligibility to work in the UK. Benefits What We Offer: The Cadogan we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: * Competitive salaries with generous service charge * Complimentary and preferred rate experiences at our iconic destinations as well as Guest Experiences here on site * Dedicated hospitality-specific benefits platform and many more We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.