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Customer Account Representative Manufacturing
Arcmed
Customer service assistant job in Danbury, CT
***Must have Manufacturing Experience***
The Customer Account Representative maintains quality relationships, services the needs of customers and troubleshoots order progress and any issues that may arise in the plant while maximizing sales potential. The Customer Account Representative will function as a liaison between internal teams and the customer to facilitate information gathering and coordinating cross functional meetings to resolve any emerging problems that our customer accounts may face with accuracy and efficiency.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Customer Account Representative (CAR) at Arcmed Group is responsible for understanding customer needs, communicating them effectively to production, and completing the communication loop back to customers. This includes but is not limited to managing incoming orders, answering questions, and solving problems for customers and prospects.
Entering orders and confirming changes in Arcmed's ERP system. Sending confirmations to customers promptly.
Working with production supervisors, procurement, and planning to solve problems and meet customer needs. Occasionally, this means going onto the production floor to get to the root cause of issues and designing creative solutions.
As part of an account team, the CAR works with Applications Engineers, Key Accounts Executives, and Distribution Sales Manager to achieve company sales goals by account.
Performing tasks and duties in support of CustomerService as required by Customer Experience Manager, the VP of Sales & Marketing, or other managers
EDUCATIONAL REQUIREMENTS, QUALIFICIATIONS, and TRAININGS
At least 3-5 years' customerservice experience in a manufacturing company.
Bachelor's Degree or equivalent desired.
Strong attention to detail and organization skills required.
Demonstrate ability to interact and cooperate with all company employees, and customers maintain professional relationships that meet company core values.
Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
Take a hands-on approach to finding solutions to problems.
Excellent ability to communicate orally and in writing in English.
Well-developed literacy, numeracy, and computer skills with a technical aptitude.
Ability to work in a fast-paced environment where employees strive to meet challenging customer expectations.
COMPUTER AND SOFTWARE REQUIREMENTS
Experience with Epicor ERP is a plus.
Microsoft: Office 365; SharePoint; Teams; and OneNote preferred.
Ability to operate media equipment such as tablets, smartphones, and other electronic equipment.
Ability to work with general office equipment.
Ability to work with and understand databases is necessary and the ability to learn technical skills.
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT
Shall have adequate vision, reading, writing, and documentation skills, and hearing to perform the essential functions of the job.
Must have enough endurance to perform tasks over extended periods of time.
Will be engaged in speaking, sitting, walking, driving, listening, and in communicating both orally and in writing while performing his or her duties.
Must be able to listen and respond to questions and instructions.
Arcmed is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship
.
The above noted job description is not intended to describe, in detail, the variety of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change, so, too, may the essential functions of this position.
$33k-44k yearly est. 3d ago
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Licensed Clinical Supervisor | CSA Holyoke
Gandara Mental Health Center, Inc. 3.4
Customer service assistant job in Holyoke, MA
Job Description
Why Work for Gandara:
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!
Benefits:
Retirement Plan 403(b)
Health, Dental, Vision, Pet and Life Insurance
Paid vacations
Paid holidays
8 discretionary days
Mileage Reimbursement
Hourly Rate: $55.00 Hourly
Additional Benefits:
Career Growth Opportunities
Culturally Diverse population
Clinical Licensing Support
Job Title: Licensed Clinical Supervisor
Work Location: Holyoke, Ma.
*Bilingual Candidates Encouraged to Apply
*EOE M/F/D/V
*Union/Non-Union
Job Summary:
Knowledge of the service delivery protocol, best practices and treatment standards as well as the ethical mandates relevant to the profession.
Awareness and sensitivity to contextual variables such as race, culture, gender, sexuality, disability, economics and lived experience, and how they impact the range of working relationships (e.g., worker-client, supervisor-worker-client, and peer-peer).
Familiarity with the major models of clinical supervision, in terms of philosophical assumptions and practical implications, and the ability to compare and contrast them with other models.
Articulate a personal model of supervision, drawn from existing models of supervision and from preferred styles of therapeutic practice.
Facilitate the co-evolving relationships between the worker-client and supervisor-worker-client relationships, identifying and addressing problems that arise.
Knowledge about processes for working through ethical dilemmas in clinical supervision.
Awareness of legal issues which may arise in clinical supervision, and commitment to ensuring that supervisees are also aware of these (e.g., duty to report, limits of confidentiality, etc.).
Skill in giving and receiving feedback in supervision, both informally (e.g., in the course of supervision sessions) and formally (e.g., planned and documented reviews of the supervision process and of supervisees' clinical skills).
Advanced knowledge of the major issues experienced by clients (e.g., mental illness, alcoholism, drug abuse).
Minimum Qualifications
Must possess a master degree and have and independent license in an appropriate human service field.
Massachusetts independent license (i.e. LMHC; LICSW; LMFT; LADC I).
Minimum Experience required 2 years of supervisory experience preferred.
Experience in working with youth and families in a Therapeutic/Clinical setting.
Ability to do differential diagnosis and use DSM-V criteria.
Must have a driver's license and availability of vehicle to support Program needs.
The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. xevrcyc This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
$27k-32k yearly est. 1d ago
Customer Service Representative
Amphenol RF
Customer service assistant job in Danbury, CT
JOIN OUR TEAM @ AMPHENOL RF, the world's largest manufacturer of coaxial interconnect products for radio frequency, microwave, and data transmission applications, and a proven leader in enabling next gen technology! Our global team of experienced engineers develops innovative solutions utilizing the most advanced manufacturing technology available, and we specialize in creating custom solutions that meet customer-specific design requirements. With consistent year over year growth, innovative technology, and a team that breeds success, we are always seeking top-tier, high-performing talent to join us! We are headquartered in Danbury, Connecticut, and a division of Amphenol Corporation (NYSE ticker: APH), an industry leader for more than fifty years.
At Amphenol RF, you can expect a competitive salary and comprehensive benefits (medical, dental, vision, matching 401K, FSA, employer-paid life insurance), a favorable work/life balance, a generous PTO allowance and paid holidays, an engaging and collaborative work environment, numerous opportunities for career growth, and an entrepreneurial focus that encourages employees to chart their own paths.
The CustomerService Representative effectively interacts with internal and external customers providing and processing information in response to inquiries, concerns and requests about company products and services. The CustomerService Representative contributes and supports the company growth initiatives and overall customer satisfaction metrics.
DUTIES AND RESPONSIBILITIES
Respond promptly, to Distributors, OEMs, and Field Sales inquiries regarding pricing, delivery, and order status, providing limited technical assistance as needed; collaborate with production, logistics, and inventory teams to ensure orders align with manufacturing schedules and capacity.
Review all incoming orders for accuracy. Notify customer of discrepancies in writing prior to acknowledging Amphenol T&C's.
Maintain and update customer master data, pricing, and delivery terms in ERP systems.
Communicate proactively with customers regarding order status, delays, changes, and delivery schedules. Follow-up to ensure closure and satisfaction.
Handle customer complaints and process returns and credits in a timely manner.
Process and manage customer orders via EDI or manual entry, ensuring accuracy and timely fulfillment.
Oversee the management and maintenance of multiple customer-specific web portals for order entry, status checks, compliance reporting and invoice submission.
Provide backup within the CustomerService team as required.
Build sustainable relationships of trust through open and interactive communication.
Adhere to company procedures, guidelines and policies.
Any other Ad hoc duties as assigned by CustomerService Manager.
EDUCATION/EXPERIENCE REQUIREMENTS
Associate's degree preferred, with 2-4 years of related experience-ideally in a manufacturing or high-tech environment.
Strong computer skills required, including proficiency in Windows, Microsoft Office (Excel, Word, Outlook), and web-based applications.
Excellent communication skills with the ability to work independently and manage multiple priorities in a fast-paced environment.
Hands-on experience with EDI transaction sets preferred.
Strong analytical and problem-solving abilities, with a proactive approach to improving processes and identifying better solutions.
Positive attitude, reliable, highly organized and a strong attention to detail required.
Other requirements as necessary.
Amphenol RF is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.
$30k-38k yearly est. 2d ago
Customer Service Clerk
R+L Carriers 4.3
Customer service assistant job in Meriden, CT
CustomerService Representative, Starting at $19.81 hr.
Full-Time, Monday - Friday, Various Shifts
PTO available after the first 90 calendar days of employment and enjoy an excellent benefits package that includes our very own employee resorts
Click here to learn more about our employee resorts
R+L Carriers is seeking a CustomerService Representative to work at our Meriden, CTService Center. The CSR is responsible for maintaining a positive relationship with customers and to assistcustomers and other R & L employees in tracking and monitoring freight movement. Our CSR's use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned.
Company Culture
Requirements:
Strong communication/telephone skills
Able to work in a fast-paced environment
Strong critical thinking skills
Ability to deal with potentially stressful situations
General office and customerservice experience
Basic knowledge or Windows, Outlook and other Microsoft products
Ability to type 30+ WPM
Preferred:
2+ years of experience as a clerk or similar role in a fast pace environment
Freight logistics experience
Benefits: R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC.
About Us: R+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company's growth and success. There are many other transportation companies capable of picking up and delivering freight. However, we believed our customers select us because of the efforts of our employees.
R+L Carriers Shared Services, LLC (“R+L Carriers”) and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Carriers will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.
$19.8 hourly Auto-Apply 8d ago
Customer Experience Lead-Trumbull Shopping Park
Victoria's Secret 4.1
Customer service assistant job in Trumbull, CT
A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top-line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $19.50
Maximum Salary: $24.50
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Demonstrates excellent merchandising skills.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 1 year of retail experience preferred.
* Experience directing other individuals in the performance of their job duties preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$19.5-24.5 hourly 29d ago
Customer Assistance Representative Full Time (Windsor Locks, CT, US)
American Airlines 4.5
Customer service assistant job in Windsor Locks, CT
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The CustomerAssistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.10 per hour.
What you'll do
These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
* Greeting customers when they enter the airport or arrive in the ticket area
* Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
* Assistingcustomers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
* Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
* Troubleshooting kiosk technology issues to identify the source of issues or errors
* Communicating with IT about kiosk technology issues that require additional servicing
* Verifying that customers' carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
* Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
* Assistingcustomers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
* Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
* Accepting and activating customers' self-tagged baggage at the activation station
* Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
* Assistingcustomers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
* Refer customers to customerservice agents when appropriate
* Performing clearance and verification of documents at kiosks
* Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
* Assisting unaccompanied minors with boarding, deplaning, or other transportation
* Providing customers with gate information and directions
* Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
* Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
* Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
* Adhere to government regulations (e.g., DOT, FAA, TSA)
* Adhere to company policies, procedures, and performance standards
* Wear uniforms as required by company policy
* Provide quality customerservice in a professional manner in accordance with American's guidelines
* Use multiple internal resources/systems, including during customer interactions
* Reasonable accommodations may be made for qualifying individuals with disabilities.
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High School diploma or GED or international equivalent
* Must be 18 years of age or older
* Read, write, fluently speak and understand the English language.
* Bilingual language skills may be required in some locations
* Applicable valid driver's license as required by local authorities
* Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
* Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
* Must be authorized to work in the U.S.
Preferred Qualifications- Education & Prior Job Experience
* Working knowledge of Sabre or any other Passenger Service System
* Previous face to face CustomerService experience
* Working in a fast pace environment
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
$16.1 hourly 6d ago
Assistant Customer Service Supervisor
The Aero All-Gas Company
Customer service assistant job in Hartford, CT
Join Our Team as an AssistantCustomerService Supervisor at The Aero ALL-GAS Company!
Department: CustomerService Reports To: General Manager and Sales Director
Employment Type: Full-Time Company: The Aero ALL-GAS Company
Welcome to ALL-GAS!
At ALL-GAS, we're passionate about providing top-notch industrial gases and welding supplies right here in Hartford, CT. Our team is like a family, and we're excited to invite a friendly, organized, and enthusiastic AssistantCustomerService Supervisor to join us on this journey!
Position Summary
We are seeking a motivated and detail-oriented AssistantCustomerService Supervisor to support daily customerservice operations and help lead a high-performing team. This role assists management in overseeing staff, improving processes, and ensuring exceptional customer experiences. The ideal candidate is a strong communicator, problem solver, and team leader with a customer-first mindset.
Key Responsibilities
Support management in supervising and mentoring customerservice staff
Assist with scheduling, training, and performance coaching
Handle escalated customer inquiries and resolve issues promptly and professionally
Monitor service quality, response times, and customer satisfaction metrics
Help implement and enforce company policies and procedures
Collaborate with other departments to ensure seamless customer experiences
Assist with reporting, documentation, and process improvements
Who We're Looking For
We'd love to meet someone who's excited to jump in and make a difference! Here's what we're hoping you bring:
Qualifications
Required - High School Diploma or GED
2+ years of experience in customerservice, with at least 1 year in a supervisory or lead role preferred
Strong leadership and interpersonal skills
Excellent written and verbal communication abilities
Proven ability to handle difficult situations calmly and effectively
Proficiency with customerservice software, CRM systems, and Microsoft Office
Highly organized with strong attention to detail
Preferred Skills
Experience in training and onboarding staff
Ability to analyze customer feedback and service metrics
Conflict resolution and problem-solving skills
Adaptability in a fast-paced environment
Why You'll Love Working With Us
A competitive salary that reflects your skills and experience.
Great benefits, including health, dental, and vision insurance.
A 401(k) plan with company matching to help you plan for the future.
Generous paid time off and holidays to recharge.
Plenty of opportunities to grow and learn with us!
Ready to Join Us? Click "Apply for This Job"
ALL-GAS Company is proud to be an equal opportunity employer. We value diversity and are committed to creating a welcoming, inclusive workplace for everyone.
$37k-56k yearly est. 13d ago
Customer Relations Assistant
Microcare
Customer service assistant job in New Britain, CT
Full-time Description
Imagine working for a company that knows their employees are the key to its success, a company that provides exceptional results while being environmentally conscious and ahead of the curve in research and development; MicroCare LLC is that company. We are a trusted global provider of critical cleaning solutions with a best-in-class employee population. Currently we are searching for a Customer Relations Assistant at our New Britain headquarters.
MicroCare, LLC is an ISO 9001:2015 registered company specializing in cleaning coating and lubricating fluids used in the installation and manufacture of a broad range of products in the electronics, medical, fiber optic and metal fabricating industries. Since 1983 we have pioneered hundreds of environmentally progressive and sustainable products in response to emerging regulatory demands and our customers' evolving cleaning and coating needs.
Voted as one of the best places to work in Connecticut, two years in a row, MicroCare is a company with a heart. At all our facilities in Connecticut and across the globe, we work in a cheerful, inclusive, and collaborative environment where we respect, encourage, and support our customers, our suppliers and each other. We like to laugh; have fun and we make an important impact.
MicroCare, LLC offers competitive salaries and benefits: Medical, Dental, Disability, 401k plan, Holiday and Paid Time Off. We strive to connect with, engage with and improve the lives of our employees, our customers, and the communities in which we operate. We are headquartered in central Connecticut accessible from both Greater Hartford and New Haven.
RESPONSIBILITES
1. Serve as the first point of contact by answering and routing all incoming company-wide telephone calls, ensuring inquiries are directed promptly and professionally to the appropriate personnel or department.
2. Receive, sort and distribute the mail daily.
3. Provide responsive customerservice support or direct inquiries for all product platforms to appropriate CRC team members.
4. Complete data entry of export documentation based on information from Shipping & Receiving; route forms for required signatures.
5. Enter shipment tracking details into the ERP system and ensure Advance Shipping Notifications (ASNs) are submitted on schedule.
6. Process sample orders in ERP using quotes and instructions from Sales/CRC and respond in CRM with order numbers and estimated ship dates.
7. Manage Certificates of Conformance (COCs) and Certificates of Analysis (COAs) per customer request and maintain organized files.
8. Maintain organized electronic filing systems in SharePoint for invoices and customer records.
9. Assist with the annual pricing exercise by entering and formatting Excel price lists.
10. Extract and prepare contact lists for mass email communications, ensuring accuracy and appropriate distribution.
11. Support Customer Relations reporting requests to extract data from ERP, format and prepare for review.
12. Perform regular data hygiene in ERP systems and update CRM notes on customer activity.
13. Provide backup support for CRC I by entering customer invoices into ERP, verifying shipping/tracking information, and confirming product profit margins.
14. Perform other administrative and customer support duties assigned to ensure efficient CRC operations.
COMPETENCIES/EXPERIENCE
Independent judgment is required to plan, prioritize, and organize a diversified workload
Ability to prioritize and work independently in every changing environment
Respond to sense of timeliness and urgency
Be self-directed and motivated
Excellent verbal and written communication
Requirements
MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The job requirements below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
High School diploma or equivalent required.
1-3 years of administrative, customerservice, or office support experience in a business environment; manufacturing or distribution experience a plus.
Excellent written/correspondence and verbal communication skills
Highly proficient in Microsoft Office Suite and SharePoint.
Strong collaboration skills, ability to work with different internal departments and external customers
Efficient organizational skills, effectively managing multiple customer interactions, tracking in
work such as filing and retrieving detailed information upon request
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
PREFERRED QUALIFICATIONS
Associate's or Bachelor's degree
Experience in customerservice, order management, or related administrative support roles
Prior experience with Datacor Chempax, Visual Basic, CRM platforms, or other ERP systems
Understanding of shipping, logistics, and inventory processes; familiarity with chemical product handling or regulatory requirements (e.g., SDS, DOT, IMDG, IATA, OSHA standards)
PHYSICAL/ENVIRONMENTAL QUALIFICATIONS:
Continuous sitting
Continuous keyboard use/ repetitive hand motion
$32k-39k yearly est. 7d ago
Customer Assistant (Night Shift)
Neem Een Vliegende Start Met Het Management Traineeship Van Lidl
Customer service assistant job in Wallingford, CT
£13.00 up to £17.45 per hour | 35 hour contract | 6pm to 3am Monday to Friday | 30-35 days' holiday (pro rata) | 10% in-store discount | Enhanced family leave
Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other out.
Just like you.
As a Lidl CustomerAssistant, you'll work together as a retail team to make sure we maintain our high standards day after day, night after night. From taking responsibility for the cleanliness of the store, to making sure it's well-stocked for our customers. This isn't just stacking shelves. This is feeding families. You'll also reap the rewards of your hard work putting a shift in so that the store is ready before the doors even open.
In return, we'll give you a competitive salary based on equal opportunity and pay structures, plus an extra £2.00 per hour for work during bank holidays and £3.50 per hour for night shifts, as well as a generous benefits package designed to support your well-being and life outside Lidl.
We're proud to be a diverse, secure and fast-growing business, so we'll make sure you have quality retail training and real opportunities to build your career.
What you'll do
Precisely unpack deliveries through the night during the week and weekends
Make sure all access areas are clear for our drivers
Keep the store spick and span - both on the shop floor and behind the scenes
Help organise specific areas for promotions and special offers
Independently carry out regular freshness checks and make sure our stock is fully rotated
What you'll need
Knowledge or experience of working in a fast-paced environment
Good attention to detail when working quickly
The ability to react positively to changing priorities
Self-motivation to work hard and do everything to the best of your ability
The drive to work hard and contribute to the success of your store
Ideally, previous experience working night shifts
What you'll receive
30-35 days' holiday (pro rata)
10% in-store discount
Enhanced family leave
Contributory pension scheme
Long service awards
Plus more of the perks you deserve
We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.
If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.
Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
$32k-39k yearly est. 6d ago
Executive Home Care OVERNIGHT AND WEEKEND CAREGIVERS
Executive Home Care
Customer service assistant job in Wallingford, CT
Benefits:
401(k)
Paid time off
Training & development
WE OFFER
Competitive Compensation: $16.35-$17.00 based on experience.
Flexible Scheduling: Agency requires four-twelve hour commitments .
Comprehensive Health Benefits: Access health insurance options.
Continuous Development: Engage in ongoing training and professional growth..
Supportive Work Environment: Thrive in a collaborative workplace.
Referral Incentives: Benefit from referral bonuses.
Consistent Assignments: Build enduring client relationships through ongoing shifts.
Meaningful Impact: Make a significant difference in the lives of individuals coping with medical conditions and age-related challenges.
QUALIFICATIONS:
High School diploma or equivalent is preferred.
Car preferred.
Companions do not require licensing
Graduated from an accredited Certified Nurses Aide program preferred
Active CNA/HHA license preferred
Adequate health status to perform described duties.
Ability to safely handle body fluids and hazardous waste products.
Must have the ability to effectively communicate with patients and staff.
Must meet personnel qualifications.
RESPONSIBILITIES AND DUTIES:
Provides direct and indirect personal care to the patient in the home setting.
Utilizes safety measures in the provision of care.
Maintains effective communication with supervisor regarding patient's condition.
Follows written assignment to deliver patient services developed by an appropriate health care professional.
Documents and submits accurate accounts of services provided.
Observes the patient for changes in condition and behavior and report to the supervisor.
Submits required documentation in a timely manner.
Adheres to the role of the Certified Nurses Aide in the home setting as defined in state regulation.
The CNA shall not change sterile dressings, irrigate body cavities such as giving an enema, irrigate a colostomy or wound, perform gastric irrigation or enteral feeding, catheterize a patient, administer medication, apply heat by any method, care for a tracheostomy tube, nor provide any personal health service which has not been included in the plan of care. Compensation: $16.35 - $18.00 per hour
Since 2004, Executive Home Care has been a critical resource for families looking for in-home care for their loved ones.
Executive Home Care provides outstanding training and benefits for the caregivers we place. The professional development of our staff is important to our clients; they want to know that their caregiver is skilled, knowledgeable, and experienced in the field.
Additionally, our caregivers enjoy attractive benefits in addition to the features of the job that make it inherently rewarding. When you put the two together, you get a winning combination that makes for a great job with incredible long-term potential.
Executive Home Care is currently hiring dedicated, compassionate people who enjoy helping others. As a professional caregiver, you will provide direct care to seniors who need a little help with everyday living.Experience in healthcare is not necessary, and all training is provided.
Explore Opportunities Near You
If you are looking for a career in a fast-growing industry and you want to improve the lives of people in your community, then we want to hear from you.
$16.4-17 hourly Auto-Apply 60d+ ago
Part Time Bilingual Reservationist
Transdevna
Customer service assistant job in East Hartford, CT
Transdev in East Hartford, Connecticut, is hiring a Reservationist to intercept customer calls and schedule transportation. We are seeking friendly, customerservice-oriented people who are dedicated to safety. Transdev is proud to offer:
Position Subject to Collective Bargaining Agreement:
* $20.00 (Union Collective Bargaining Agreement PayScale)
o Starting pay $20.00 with progression to $21.00 over 1 year.
Benefits include:
* Vacation: up to 14 days per year
* Paid Sick Leave: 8 hrs. monthly full-time employees/ 5 hrs. monthly part- time employees; medical, dental
& vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement
benefits, and company holidays.
Key Responsibilities:
+ Answer customer calls and input ride information using a computerized scheduling system
+ Enter new customer information and changes into the system.
+ Data entry into spreadsheets and databases.
+ Communicate late vehicle service and verifying "No Shows" with customers.
+ Must be bilingual in Spanish and English
+ Resolve service-related complaints.
+ Create daily route maps of the reservations for the drivers.
+ Other duties as required.
Qualifications:
+ High school diploma or GED required.
+ 2 years reservationist or customerservice experience.
+ Computer literate
+ Excellent communication and listening skills.
+ Bilingual in Spanish and English
+ Must be able to work shifts or flexible work schedules as needed, including overtime.
+ Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
Physical Requirements:
The essential functions of this position require the ability to:
+ Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.
+ Sit for extended periods (up to 6-8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces
+ Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
+ Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact ************************************
Drug-free workplace:
Transdev maintains a drug-free workplace. Applicants must:
+ Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
+ Successfully pass a pre-employment drug screen.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev
U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at ****************** or watch an overview video at ******************* O5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: Please review here: ********************************************************* for CA Employee Privacy Policy
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Part Time
Req ID: 6613
Pay Group: X58
Cost Center: 55835
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://****************** or watch an overview video.
$20-21 hourly 31d ago
Sr Customer Service Specialist
Carrington Mortgage 4.5
Customer service assistant job in Westfield, MA
Come join our amazing team and work a hybrid schedule!
The Sr CustomerService Specialist for providing excellent customerservice by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily handling inbound calls and outbound calls to borrowers due for current month. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.
The Senior CustomerService Specialist level is the senior level role in the job family and generally handles highly complex inbound calls and/or escalated calls from lower level CustomerService employees. At this level, the Specialist only occasionally needs to escalate calls to a Team Lead or Supervisor. This position pays $24.00/hr.
What you'll do:
Answer the more complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
Deliver accurate and timely information to callers in a courteous and professional manner, with first-call resolution in all but the most complex issues and in compliance with all applicable regulations.
Refer more complex or complicated calls to qualified team member.
Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
Track, follow-up and complete customer call backs to ensure inquiry resolution.
Collect payments whenever necessary and appropriate.
Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
Research and resolve a wide variety of customer questions/issues.
Resolves and/or addresses complex customer problems or questions.
Perform other duties as assigned.
What you'll need:
High school diploma or equivalent work experience
Three (3) to four (4) years' customerservice/call center experience in a high volume telephone contact environment
Three (3) years or more Mortgage Loan Servicing industry experience
Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicingassistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: ***************************
What We Offer:
Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
$24 hourly Auto-Apply 37d ago
Reservationist
Mohegan Sun 3.6
Customer service assistant job in Oxoboxo River, CT
JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE This position is responsible for providing superior customerservice via phone and other electronic means.
Primary Duties and Responsibilities: includes but not limited to:
* Answers and processes all incoming communications with internal and external guests
* Facilitates processes and creates reservations for Hotel, Events, Restaurants and other amenities in accordance with our criteria, established by Revenue Management department
* Evaluates player ratings to determine access and availability of marketing promotions
* Utilizes cross and up-sell techniques to generate additional revenue for designated products, services or amenities
* Assists members of the Executive Host and Player Development departments with retrieving customer information, creating VIP reservations and issuing complimentary offers
* Troubleshoots guest issues with online logins for MyMoheganSun.com and gaming accounts
* Knowledge of all aspects of the Momentum program and promotes the benefits to transient guests
* High level knowledge of property information including events, promotions, operational procedures, etc.
* Communicates with multiple departments to resolve guest questions and issues via telephone and email
Secondary Duties and Responsibilities:
* Assists other related departments in additional overflow duties
* Provides correct property information
* Distributes arena and special event tickets
* Captures and records after-call reason codes to track types of calls received when required
* Responsible for communicating any system or equipment issues that could impact job productivity or performance
* Attends quarterly department meetings
Minimum Education and Qualifications
* High School Diploma or equivalent
* Previous experience in a Contact Center, Marketing, Special Events, Hotel Operations, Box Office/Arena Club Operations or related customerservice position
* Basic knowledge of Microsoft Office and navigating the internet
* Intermediate knowledge on how to download and login to an app
* Basic technology troubleshooting skills
* Excellent verbal communication skills and can write professionally
Competencies: Incumbent will master the following competencies while in this position:
* Strong written and verbal communication skills
* Internal training and techniques
* Mohegan Sun's sales techniques
* Effective listening skills that support effective customerservice techniques
* Will have in depth knowledge off Call Center applications as well as the gaming and reservation systems, SharePoint, Strivacity, Workday, and EZ Links
Training Requirements:
* Must complete the Mohegan Sun Reservationist training course
* Knowledge of GUI, ACSC, LMS, Passkey, Avatar, ACT, Artics, GHS, Stricacity, SharePoint, and Finesse
* Annual HR, Compliance, and Cyber Security training
Physical Demands and Work Environment:
* Office work environment
* Fast-pace call center
* Must be able to sit and stand for extended periods of time
* Must be able to work various shifts and flexible hours
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.
Work Shift:
Regular
Knock, knock. Hear that sound? That's opportunity!
.
Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
$28k-32k yearly est. Auto-Apply 8d ago
Senior Customer Solutions Engineer - IMS Professional Services
Rocket Software 4.5
Customer service assistant job in Hartford, CT
**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers.
This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence.
**Core Technical Skills:**
+ Install, configure and manage IMS in a parallel sysplex environment
+ IMS systems programming
+ Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization
+ Reviewing new versions of IMS for functionality, advising how they benefit the client
+ Evaluating change requests and determine impact to assigned clients
+ Vendor consultations for problems and questions
+ DR recovery of application objects
+ Troubleshooting and solving production database issues
+ Demonstrated ability to respond quickly and effectively to support requests from multiple clients
+ Supporting multiple customer for after hours on-call
**Database Skills:**
+ Database Administration
+ Knowledge of IMS database organization using access methods of VSAM and OSAM
+ Full function database organization types
+ HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM
+ Definition and use of LOGICAL databases
+ HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc.
+ Fast Path databases (DEDBs)
+ Database Design and related utilities
+ DBD source coding and DBDGEN
+ PSBGEN source coding and PSBGEN
+ How databases are processed using secondary indexes (PROCSEQ=)
+ Correct usage of PROCOPT= to minimize database locking
+ ACBGEN
+ Online Change
+ IMS commands related to ACB and FORMAT changes
+ Database monitoring
+ Space management
+ Database dataset space reporting for proactive outage avoidance.
+ How to immediately fix an out of space condition for a VSAM database dataset
**Integration Skills:**
+ Coding and usage of IMS reorganization utilities (including IBM, BMC, CA)
+ Unload
+ Prefix resolution
+ Reload
+ Prefix update
+ Secondary index build
+ Image copy
+ Pointer checker
+ Support planned (disaster recovery) and unplanned (emergency) database recovery activities
+ Knowledge of log archive and change accumulation utilities
+ How to perform a log archive on demand
+ Knowledge of IMS DB recovery utility
+ How to use DBRC to generate JCL for forward recovery and point-in-time database recovery
+ Identification and resolution of performance issues
+ Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity
+ Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30
+ Use of DFSDDLT0 utility to access data
+ Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus
+ Using DBRC to monitor database activity
**Education and Experience:**
+ Bachelor's Degree, or equivalent experience
+ 8 + years as a Systems Programmer or other similar position
+ 4+ years customer facing consulting experience
+ Development, application lifecycle or change management experience is a plus
**Preferred Qualifications:**
+ Proven critical thinking, analytical and troubleshooting skills
+ Excellent interpersonal, relationship management and communication skills.
+ Excellent time management skills
+ Previous customer facing consulting experience
**Travel Requirements:** Up to 10%
**Information Security:**
Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
**Diversity, Inclusion & Equity:**
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
\#LI-MM1
\#LI-Remote
The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location.
.
**What Rocket Software can offer you in USA:**
**Unlimited Vacation Time as well as paid holidays and sick time**
**Health and Wellness coverage options for Rocketeers and dependents**
**Life and disability coverage**
**Fidelity 401(k) and Roth Retirement Savings with matching contributions**
**Monthly student debt benefit program**
**Tuition Reimbursement and Certificate Reimbursement Program opportunities**
**Leadership and skills training opportunities**
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
$85.8k-107.3k yearly 60d+ ago
Call Center Marketing Specialist
Yankee Home 3.6
Customer service assistant job in Chicopee, MA
Call Center Marketing Specialist
Yankee Home - Chicopee, MA Job Type: Part -time Shifts: 4pm -8pm Monday -Friday, flexible every other Saturday for mid -shift
Location: On -Site, Chicopee, MA 01022
Yankee Home Improvement, one of the best -known companies in New England, is seeking enthusiastic and dynamic individuals to join our team as Marketing Representatives.
In this role, you will be the voice of our company, making outbound calls or attending various home show events, engaging with attendees to potential and existing customers to introduce our top -rated home improvement products and services.
Your primary goal will be to build rapport, provide exceptional customerservice, and schedule appointments for our sales team. We offer comprehensive paid training, uncapped earning potential with biweekly bonuses, and a comprehensive benefits package.
If you possess excellent communication skills, a positive attitude, and a passion for helping customers, we want to hear from you! Join us at Yankee Home Improvement and be part of a team that values integrity, responsibility, excellence, and listening.
Control your own pay - your bonus is uncapped, based on the performance you bring to the table!
Qualifications:
Enthusiastic and positive attitude.
Exceptional communication skills.
Creativity and problem -solving ability.
Basic technological aptitude.
Reliable transportation.
High school diploma or equivalent (required).
Experience in customerservice or call center (preferred).
Then We Will Provide:
Comprehensive, Paid Training
Uncapped earning potential - bonuses paid biweekly
Team -based incentives and Employee Appreciation events
Opportunities for Advancement
Flexible Work Schedules
Requirements:
Reliable Transportation
Ability to commute to Office in Chicopee, MA
High school or equivalent (Required)
Call center: 1 year (Preferred)
Customerservice: 1 year (Preferred)
What's in it for you:
Pay: $16.00 - $19.00 per hour
Bonus opportunities
Performance bonus
Comprehensive paid training
Uncapped earning potential with biweekly bonuses
Employee discount
Requirements
Available to work on -site at the Chicopee Office
Available to work 4pm -8pm Monday -Friday, flexible every other Saturday for mid -shift
Enthusiastic and positive attitude.
Exceptional communication skills.
Creativity and problem -solving ability.
Basic technological aptitude.
Reliable transportation.
High school diploma or equivalent (required).
Experience in customerservice or call center (preferred).
Benefits
Uncapped earning potential with biweekly bonuses
Employee discount
Equal Opportunity Employer
Yankee Home is an Equal Opportunity Employer and considers all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
Job ID: ZR_9_JOB
$16-19 hourly 60d+ ago
Customer Service Coordinator starting at $18 hourly
Raymour & Flanigan Furniture 4.6
Customer service assistant job in Stratford, CT
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!
Expectations:
* Schedule & confirm customer repair service calls.
* Coordinate & communicate with repair technician.
* Work independently to resolve customerservice issues.
* Adhere to proper Warranty and protection guidelines.
* Serve as liaison between customers and the repair technician.
* Complete reports and other tasks/assignments as required.
* You must have excellent listening skills and the ability to work independently and with a team.
* Perform additional functions that may be assigned at the discretion of management.
Qualifications:
* Excellent phone etiquette
* Interpersonal skills
* Strong computer skills
* Excellent time Management
* Ability to work independently
* Ability to multi-task
* Customerservice skills
* Experience in a fast-paced environment
* Prior call center experience and prior dispatcher experience is preferable.
* High School Diploma or equivalent
* Able to work day, night and weekend hours
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
$28k-38k yearly est. 35d ago
In-Home Therapy Clinical Supervisor | CSA Holyoke
Gandara Mental Health Center, Inc. 3.4
Customer service assistant job in Holyoke, MA
Job Description
Why Work for Gandara:
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!
Benefits:
Retirement Plan 403(b)
Health, Dental, Vision, Pet and Life Insurance
Paid vacations
Paid holidays
8 discretionary days
Mileage Reimbursement
Salary:
Salary Rate | $73,036 - $81,693
Job Title: In-Home Therapy Clinical Supervisor
Work Location: Holyoke, MA
*Bilingual Candidates Encouraged to Apply
*EOE M/F/D/V
*Union/Non-Union
Job Summary:
Provide clinical leadership and direction for programs within the CBYS division, whose mission is to strengthen, expand and integrate a comprehensive system of community- based, culturally competent behavioral health and complementary services for children with serious emotional and behavioral health needs along with their families. The Clinical Supervisor is accountable to the CBYCS Program Director and Regional Director. The Licensed Clinical Supervisor will oversee all aspects of the clinical program that they are assigned to. They will ensure that cases are assigned and closed in a timely manner, review medical charts for quality, ensure workers are providing appropriate and quality care and will support all clinical aspects of the direct care staff and cases that they are assigned to.
Duties and Responsibilities:
Provide clinical and administrative supervision of the home and community-based programs, assuring implementation and documentation of all service components, including periodic status reports.
Provide regularly scheduled individual (weekly) and team supervision as needed.
Keep log of supervision sessions/review clinical work/consultation and provide feedback
Provide case consultation as needed.
Assign new cases to team members as needed.
Monitor the development/implementation of strength-based, individualized CANS assessments, Comprehensive Assessments, Individualized Action Plans, Safety Plans and other clinically significant documentation.
Review and sign clinical paperwork (Child/Adolescent Comprehensive Assessment, Individualized Action Plan, Risk Assessment, Individualized Action Plan Updates/Revision and Discharge Summary/Transition Plan).
Ensure adequate staff coverage to serve the needs of the program. This will mainly pertain to on call requirements.
Maintain established professional standards for the documentation of clinical work.
Implement and monitor systems to assure proper documentation for billing MCEs and other pay sources.
Assure program compliance with Mass Health and other MCE guidelines including staffing patterns, service capacity, utilization and accessibility.
Comply with all statutes and regulations relative to the maintenance of clinical standards in the Commonwealth, e.g., mandated reporting and duty to warn.
Complete field observations during home and telehealth sessions and/or meetings with collaterals, etc. when clinically or administratively needed.
Will provide a level of clinically expertise and guidance too all supervisees and ensure that ideal practice standards are observed.
Obtain and maintain current certifications and licensures commensurate with program policies and procedures. Ensure that all certificates are current and provide required documentation to the Agency.
Minimum Qualifications:
Must possess a master degree and have carry an independent license in an appropriate human services field.
2 years of appropriate supervision.
Experience navigating any of the child/family-serving systems and advocating for family members who are involved in the behavioral health system.
Demonstrated ability to be innovative, creative, analytical and decisive in problem solving.
Demonstrated communications, administrative and organizational capabilities.
Ability to work effectively with diverse populations and community agencies: School Dept., DCF, DYS, Juvenile Court, etc.
Understanding/willingness to be part of a Program that supports youth and families 24 hours per day, 365 days a year.
Must have a driver's license and availability of vehicle to support Program needs.
The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. xevrcyc This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
$27k-32k yearly est. 1d ago
Customer Service Clerk
R+L Carriers 4.3
Customer service assistant job in Meriden, CT
CustomerService Representative, Starting at $19.81 hr. Full-Time, Monday - Friday, Various Shifts PTO available after the first 90 calendar days of employment and enjoy an excellent benefits package that includes our very own employee resorts Click here to learn more about our employee resorts
R+L Carriers is seeking a CustomerService Representative to work at our Meriden, CTService Center. The CSR is responsible for maintaining a positive relationship with customers and to assistcustomers and other R & L employees in tracking and monitoring freight movement. Our CSR's use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned.
Company Culture
Requirements:
* Strong communication/telephone skills
* Able to work in a fast-paced environment
* Strong critical thinking skills
* Ability to deal with potentially stressful situations
* General office and customerservice experience
* Basic knowledge or Windows, Outlook and other Microsoft products
* Ability to type 30+ WPM
Preferred:
* 2+ years of experience as a clerk or similar role in a fast pace environment
* Freight logistics experience
Benefits: R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC.
About Us: R+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company's growth and success. There are many other transportation companies capable of picking up and delivering freight. However, we believed our customers select us because of the efforts of our employees.
R+L Carriers Shared Services, LLC ("R+L Carriers") and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Carriers will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.
$19.8 hourly 8d ago
Customer Assistance Representative Full Time
American Airlines 4.5
Customer service assistant job in Windsor Locks, CT
**Intro** Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
**Why you'll love this job**
The CustomerAssistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.10 per hour.
**What you'll do**
**These are the essential functions of the job**
_This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations._
+ Greeting customers when they enter the airport or arrive in the ticket area
+ Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
+ Assistingcustomers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
+ Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
+ Troubleshooting kiosk technology issues to identify the source of issues or errors
+ Communicating with IT about kiosk technology issues that require additional servicing
+ Verifying that customers' carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
+ Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
+ Assistingcustomers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
+ Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
+ Accepting and activating customers' self-tagged baggage at the activation station
+ Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
+ Assistingcustomers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
+ Refer customers to customerservice agents when appropriate
+ Performing clearance and verification of documents at kiosks
+ Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
+ Assisting unaccompanied minors with boarding, deplaning, or other transportation
+ Providing customers with gate information and directions
+ Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
+ Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
+ Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
+ Adhere to government regulations (e.g., DOT, FAA, TSA)
+ Adhere to company policies, procedures, and performance standards
+ Wear uniforms as required by company policy
+ Provide quality customerservice in a professional manner in accordance with American's guidelines
+ Use multiple internal resources/systems, including during customer interactions
* Reasonable accommodations may be made for qualifying individuals with disabilities.
**All you'll need for success**
**Minimum Qualifications- Education & Prior Job Experience**
+ High School diploma or GED or international equivalent
+ Must be 18 years of age or older
+ Read, write, fluently speak and understand the English language.
+ Bilingual language skills may be required in some locations
+ Applicable valid driver's license as required by local authorities
+ Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
+ Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
+ Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
+ Must be authorized to work in the U.S.
**Preferred Qualifications- Education & Prior Job Experience**
+ Working knowledge of Sabre or any other Passenger Service System
+ Previous face to face CustomerService experience
+ Working in a fast pace environment
**What you'll get**
Feel free to take advantage of all that American Airlines has to offer:
+ Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
+ Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
+ Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
+ 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
**Feel free to be yourself at American**
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
$16.1 hourly 6d ago
Customer Assistant
Neem Een Vliegende Start Met Het Management Traineeship Van Lidl
Customer service assistant job in Wallingford, CT
£13.00 up to £13.95 per hour | 35 hour contract | Various shifts | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension scheme
Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other out.
Just like you.
As a Lidl CustomerAssistant, no two shifts are the same. From restocking shelves to jumping on tills, you'll keep moving, keep business booming and never be bored. You'll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your retail colleagues and making sure that every customer receives the service they deserve.
In return, we'll give you a competitive hourly pay rate based on equal opportunity and pay structures, with an additional £2.00 per hour for bank holidays and £3.50 per hour for nights, as well as a generous benefits package designed to support your well-being and life outside of Lidl.
We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your retail role and champion you to succeed in your career here - you could even become a Freshness, Non-Food or Bakery Specialist.
What you'll do
Be a Lidl expert, helping our customers with their questions, queries and requests
Efficiently work deliveries as they arrive in store
Passionately provide excellent customerservice
Proactively keep the bakery topped up by baking fresh goods
Expertly merchandise and maintain our middle aisles of Non-Food products
What you'll need
Experience working in a fast-paced environment
Excellent customerservice skills
Flexibility to start a shift early or finish late
A positive approach to changing priorities
Drive and passion to work hard and make your store a success
A smile on your face and a friendly manner to inspire your team and help our customers
What you'll receive
30-35 days holiday (pro rata)
10% in-store discount
Pension scheme
Enhanced family leave
Long service award
Plus, more of the perks you deserve
We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.
If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.
Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.
How much does a customer service assistant earn in Hartford, CT?
The average customer service assistant in Hartford, CT earns between $26,000 and $43,000 annually. This compares to the national average customer service assistant range of $26,000 to $42,000.
Average customer service assistant salary in Hartford, CT
$34,000
What are the biggest employers of Customer Service Assistants in Hartford, CT?
The biggest employers of Customer Service Assistants in Hartford, CT are: