Customer Service Assistant Jobs in Hialeah, FL

The Service Operations Lead's primary responsibilities include performing general administrative functions, coordinating, and monitoring day-to-day activities for Service Operations, and overseeing various projects and service agreements. This role involves collaboration with internal teams and clients, acting as a liaison between finance and other departments such as sales, IT, customer service, technical teams, vendors, and clients to ensure operations run efficiently. Must have MSP (Managed Services) experience. Responsibilities: Perform general administrative functions, including emails, ad hoc meetings, and telephone calls. Coordinate, monitor, and provide oversight over the day-to-day activities of Service Operations ongoing business agreements, projects, and Time and Material(T&M) agreements. Coordinate installation of product orders, warranty work requests, subcontractor onboarding, and purchase orders for customer projects. Review and approve timesheets for subcontractors and upload documents to facilitate billing and accounts payable. Review and set up new agreements in CRM (Customer Relationship Management System). Function as the primary point of contact for incoming service requests, ensuring they are logged, prioritized, and assigned to the appropriate technical team for resolution. Monitor and track incidents, ensure timely updates are provided to clients, and coordinate efforts for quick resolution. Facilitate and coordinate client requests for changes in the service, ensuring that risks are assessed, and changes are approved and implemented according to process. Ensure all service delivery documentation is accurate and up to date, including service records, incident reports, and change requests. Communicate with third-party vendors involved in service delivery, ensuring they adhere to agreed timelines and service standards. Manage escalations from clients or internal teams, ensuring timely and appropriate resolution to maintain service quality. Support the financial close process and participate in reviewing and validating preliminary financial reports and billing schedules. Qualifications: Experience working with a Managed Services Provider (MSP). Proven experience in administrative functions and project coordination. Strong organizational, problem-solving, and multitasking skills. Experience working with remote and distributed teams. Ability to work in a demanding environment. Excellent communication (verbal and written) and people skills. Proficiency in using accounting workbooks, financial reporting tools and MS Office (Word, Excel, Power Point). Experience with ConnectWise or similar CRM systems is a plus.

Role: Customer Success Manager FlipSystem helps busy professionals achieve financial independence by supporting their real estate investment aims. Whether you are fixing and flipping properties or building long-term rental portfolios, FlipSystem offers superior coaching, industry-leading technology and invaluable connections that are essential for growing a real estate business at any stage. It's not just a system, it's the full package. WHAT WE'RE LOOKING FOR We are seeking a dynamic customer-focused individual to join our team as an in-person Customer Success Representative. As a key member of our Customer Success team, you will be responsible for onboarding clients to the FlipSystem program, guiding them through the FlipSystem Portal, and distributing potential real estate investments to their portfolio. The ideal candidate will have a strong understanding of real estate and investment principles, excellent communication skills, and a passion for delivering exceptional customer service. WHAT YOU'LL DO Conduct 1:1 and group onboarding calls, introducing clients to the FlipSystem program and portal Work to understand clients investment goals and access to capital Distributing deals to clients in the FS Portal that align with their buying power Respond to client inquiries and requests in HubSpot Support desk and re-engage inactive clients via phone & email Monitor client progression of the FS program Follow-up with clients on a weekly cadence to gauge their interest on new distributions, program adoption, and success. Create a positive customer experience and act as a bridge between the support and sales teams WHAT YOU'LL BRING Industry knowledge in the real estate market, including trends and patterns Client-facing experience with a passion for problem solving and the ability to multitask Excellent verbal, written and project management skills Experience with cross-group collaboration across Sales, Marketing, Support, Product/Development, and other internal organizations Ability to understand customer behaviors to better predict outcomes Experience using G-Suite, Hubspot, Slack, Zoom, etc BENEFITS AND COMPENSATION $50,000-$80,000 annually Health insurance Paid time off Professional development opportunities Contribute to an environment of innovation and rapid growth Final compensation, within range, will be dependent upon multiple variables such as an individual's skills and experience.

Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend. The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Bank of America, American Express, or JPMorgan Chase among many other leading organizations in the Miami area. Are you eligible? You can apply to Year Up United if you are: - 18-29 years old - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelorʼs degree What will you gain? Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. In-depth classes include: - Banking Get the skills and opportunity you need to launch your professional career. 75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year. PandoLogic. Category:Customer Service, Keywords:Customer Service Representative, Location:Opa Locka, FL-33054

About the Company: Playbypoint is at the forefront of the racquet sports industry, providing innovative enterprise software solutions that transform how clubs, players, and coaches operate and enhance their game. As we continue to expand our reach and develop our product offerings, we're looking for a dedicated Customer Support Representative to join our team. If you have a passion for technology, sports, and delivering excellent customer service, this role offers an exciting opportunity to contribute significantly to a dynamic industry. Job Description: As a Customer Support Representative at Playbypoint, you will be a key player in ensuring that every customer experience is outstanding. You'll assist our clients in leveraging our platform to its fullest potential, providing top-notch support and ensuring their complete satisfaction. Your role will be crucial in guiding our clients through our intuitive software, making every interaction a smooth and enjoyable journey. Key Responsibilities: Engage with customers across a variety of channels, including live chat, email (tickets), phone, and screen shares, to provide responsive and thorough support. Help customers navigate and maximize the benefits of our software solutions, including providing training and practical tips. Resolve any software-related issues, offering timely and effective solutions or alternatives. Work closely with our development team to address and resolve complex technical issues, ensuring continuous product improvement. Maintain detailed and accurate records of all customer interactions, support requests, and actions taken. Continuously develop and refine customer support practices to enhance our service quality. Gather and communicate customer feedback to our product development team to help drive future enhancements. Qualifications: Fluent in English; proficiency in Spanish is a significant plus. Experience in customer or technical support; familiarity with SaaS environments preferred. Skilled in using help desk software and remote support tools; experience with Zendesk or Intercom is highly beneficial. Exceptional problem-solving skills and the ability to multitask effectively in a fast-paced environment. Excellent communication skills, both written and verbal. A positive, empathetic attitude combined with the ability to be coachable and collaborative. Proactive and adept at taking initiative and adapting to evolving situations. What We Offer: A competitive salary and benefits package, including bonus potential. Comprehensive health insurance plans: Medical, dental, and vision, with shared costs. An amazing company culture that values transparency and collaboration, and encourages having fun while we work! Additional Information: This position is based at our Miami office. Visa sponsorship for this role is currently not available. Join Us: Are you driven by innovation and passionate about delivering cutting-edge solutions? We're eager to meet you! Join Playbypoint and play a crucial role in shaping the future of racquet sports. Apply today and be part of a team that's committed to excellence in both products and service!

We are seeking a dedicated and organized Client Success Coordinator to join a dynamic team providing top-tier managed facility services in Ft. Lauderdale, FL. This key role involves supporting the operations team by coordinating communication between clients, subcontractors, and internal teams. The Client Success Coordinator will ensure smooth project execution, monitor employee work hours, assist with billing and invoicing, and resolve any issues that may arise, all while maintaining a high standard of service for our prestigious clients. Key Responsibilities: Hour Monitoring: Accurately track and monitor employee work hours, ensuring compliance with company policies and regulations. Invoicing & Reporting: Generate accurate client invoices and produce regular reports summarizing operational activities. Ensure timely billing processes, both on company and client systems. Subcontractor Management: Oversee communication with subcontractors, ensuring timely project completion and maintaining positive relationships. Hiring & Termination Support: Assist with the hiring and onboarding process. Manage termination procedures and documentation when necessary. Client Coordination: Onboard and educate clients, providing ongoing support and troubleshooting any issues that may arise. Ensure the contract is executed in full and according to client requirements. Issue Resolution: Manage and resolve client complaints and requests, ensuring they are handled in a timely manner and documented properly in company systems. Project Management: Coordinate work orders, schedule services, and ensure that extra work is tracked, invoiced, and reported accurately. Weekly & Monthly Reporting: Maintain accurate records, report on work status, and ensure timely billing and payment processes. KPI Reporting: Prepare and submit performance reports as outlined in client contracts. Required Skills & Qualifications: High school diploma required; Bachelor's degree or associate degree preferred. 3-5 years of administrative or customer service experience. Bilingual in English/Spanish is required. Strong attention to detail with the ability to multitask in a fast-paced environment. Excellent communication skills, both oral and written. Proficient in Microsoft Word, Excel, and Outlook. Ability to problem-solve and work independently. Prior experience with data entry and managing high volumes of work. Strong organizational skills and ability to meet deadlines. Physical Demands: Must be able to occasionally lift office supplies and materials up to 20 pounds. Ability to talk, hear, and communicate effectively in person, via phone, and by email. Ability to adjust focus for close vision tasks. Why Work with Us? Tailored Career Support: We take the time to understand your unique skills, aspirations, and interests, ensuring we match you with opportunities that align with your career path. Diverse Opportunities: Whether you're seeking a temporary position or a long-term career, we offer a wide range of roles across various industries, giving you the flexibility to explore different career paths. Commitment to Quality: We prioritize quality placements that benefit both our clients and our employees. Your success is our success, and we work diligently to ensure you thrive in your role. How to Apply: Apply directly or submit your resume to ************************** to apply for this exciting opportunity. We look forward to reviewing your qualifications.

Bilingual Customer Service Representative $18-20 Hourly Based On Experience Looking to HIRE RIGHT AWAY!! Part Time Hours (22-26 Hours Weekly) Shifts: Monday-Friday: 10am-6pm Saturday: 11am-3pm Must Haves: Self-sufficient - Will be opening and closing by themselves Basic computer skills to enter shipping/tracking information Customer Service experience Organized, reliable, & meet deadlines Strong written and verbal communication skills Day to Day: This is a huge opportunity to get your foot in the door with a large fortune 500 company. The associate will have the potential opportunity to eventually grow with the operations, finance, or marketing divisions of the company if desired. The Associate will be opening and closing the store each day. They will be helping take packages from customers and ensure the packages are logged correctly to end up in the right location. They will be servicing anywhere from 1-2 clients per hour and helping to create new shipment logs/labels. They will be able to reach out to other team members for any questions that need to be escalated.

Intake and Eligibility Specialist Overview: Under the guidance of the Unit Supervisor, this role is responsible for assessing callers' needs, guiding them through the Medicaid eligibility process, and ensuring timely and supportive service. Key Responsibilities: Conduct intake, screening, and eligibility checks for Medicaid-related services. Assist callers with Medicaid applications, including collecting forms and necessary documents. Coordinate with the Department of Children and Families (DCF) and CARES teams to ensure smooth application processing. Track application progress, update records, and provide support throughout the process. Participate in outreach to increase awareness of Medicaid services and resources. Requirements: Bachelor's or Associate's degree in human services or related field with 2+ years of experience (or high school diploma/GED with 4+ years of relevant experience). Strong communication skills, attention to detail, and the ability to handle sensitive situations. Proficiency in Microsoft Office and ability to type 45+ WPM. Bilingual (English/Spanish) Require. MOHR Talent is an equal-opportunity employer and complies with all applicable federal, state, and local nondiscrimination laws. We provide equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other protected status. If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at *****************

Job Posting: Technical Customer Success Specialist - Bodhi Type: Full-time Are you passionate about delivering seamless customer experiences and driving successful technology implementations? Bodhi is seeking an Technical Customer Success Specialist responsible for overseeing and managing the comprehensive deployment of our innovative solutions at client locations worldwide. If you're a detail-oriented problem solver with strong technical expertise and a knack for collaboration, we want to hear from you! Key Responsibilities Project Management: Coordinate and oversee the entire implementation process, ensuring projects are delivered on time and meet Bodhi's high standards. Seamless Customer Experience: Transition clients smoothly from the sales team, gathering all required information to guarantee a cohesive and effortless experience. Client Onboarding: Guide clients through onboarding, addressing their specific needs and tailoring solutions to meet their goals. Collaboration: Partner with sales, product, and technical teams to align on client requirements and implementation objectives. Training and Support: Provide hands-on training to client teams on using Bodhi's platform and offer ongoing support during the transition phase. System Integration: Work with Bodhi Dealers and technical teams to ensure seamless integration of our solutions into client systems, troubleshooting issues as they arise. System Setup: Assist clients in configuring and personalizing their Bodhi platform, including setting up the Guest App and customizing the Dashboard to match their preferences. Feedback: Collect feedback from clients and implementation teams to refine products and enhance deployment strategies. Documentation: Maintain detailed documentation of the implementation process to ensure consistent future projects and improve overall efficiency. Required Skills and Qualifications Technical Expertise: Familiarity with hospitality technology platforms and system integrations, such as WiFi, door locks, property management systems etc. Communication Skills: Ability to convey technical concepts clearly to non-technical stakeholders. Project Management: Strong organizational skills and experience with tools like Monday or similar platforms. Problem-Solving: Skilled at troubleshooting and resolving technical or operational challenges during implementations. Customer Focus: Passionate about delivering high-quality client experiences and ensuring customer satisfaction. Travel Up to 50% About Bodhi Bodhi is revolutionizing the hospitality industry with cutting-edge technology solutions designed to enhance operational efficiency and elevate guest experiences. Our innovative platform empowers hotels, resorts, and other hospitality businesses to streamline processes, improve communication, and deliver personalized services at scale. At Bodhi, we believe in the power of technology to transform hospitality, blending advanced tools with user-friendly designs to meet the unique challenges of the industry. Our mission is to provide solutions that are as dynamic and adaptable as the businesses we serve, ensuring every client has the tools they need to succeed. Join us in redefining the future of hospitality through innovation, collaboration, and a relentless focus on delivering excellence How to Apply If you're ready to make an impact and join a team that's transforming hospitality technology, apply now! Send your resume and cover letter to ****************. Let's build something extraordinary together.

About the Company Founded in 2007 and headquartered in Plantation, Florida, Responsive is a leading provider of personal auto insurance in Florida. We partner with thousands of agents representing the industry's best and most respected insurance agencies to deliver a top-notch service and claims experience. But Responsive is more than just our name-It's a promise to make auto insurance simple, affordable, and hassle-free. We regularly ask our employees, agents, and customers for feedback. It's how we make good on our mission: to continue raising the bar for service in auto insurance. About the Role As an Underwriting Customer Service Team Leader, you will supervise the underwriting and customer service team, ensuring that all processes are conducted efficiently and effectively. You will plan, organize, supervise and evaluate the performance of the team. You will develop, implement and monitor work plans to achieve Company's business priorities. This role requires the team leader to continually work to improve work processes, procedures and tools applicable to team responsibilities in order to achieve Company goals. You will manage the quality assurance to ensure customer service standards are met and underwriting processes are performed within approved Company underwriting guidelines. You will provide leadership to create and foster a high performing, positive, service-oriented work environment. The ideal candidate will possess strong organizational, time management and conflict resolution abilities. Responsibilities Leads the team to achieve or exceed goals and objectives. Communicates job expectations clearly. Plans and monitors results, including coaching, supporting, and providing constructive feedback to employees. Demonstrates a continuous capacity to learn, adapt, and innovate as business conditions and needs change. Identifies business issues and opportunities. Determines the financial and operational breadth of the opportunity and then creates systems or processes to address the situation. Follows through by building support for recommended solutions and then the necessary documentation and change requests to implement these solutions. Builds our team by recruiting, selecting, and training employees in a safe and secure work environment. Manage employee work schedules including assignments, training, vacations and paid time off. Contributes to the creation of strategic goals by gathering pertinent business, financial, service, and operations information. Maintains quality service by establishing and implementing customer service standards, analyzing and resolving quality and customer service challenges, and recommending process improvements. Appropriately communicates information through department meetings, one-on-one meetings, and appropriate communication. Develops critical skillsets of their team as well as assisting their team with career development goals. Handles customer and agent escalations. Contributes to business goals, performance metrics, and effectively uses tools and technology. Supports workload surges and/or catastrophe operations to include working significant overtime during designated catastrophe events. Partners with internal resources to facilitate operations. Qualifications Bachelor's degree or equivalent underwriting work experience. Required Skills Demonstrated leadership abilities. Must be a team-oriented individual to work with clients, other team members, and internal partners. Availability to work, when appropriate, after hours and on the weekend. Excellent verbal and written communication skills. Bilingual English / Spanish verbal and written. Current Florida 2-20 Resident General Lines license or ability to obtain within initial 90 days. Demonstrated knowledge of Microsoft Office products. Enjoys working in a fast-paced environment and easily acclimates to changes in process/systems for overall improvement of the organization. Strong analytical and problem-solving skills. Ability to learn new technologies. Pay range and compensation package This full-time position is open to experienced candidates with compensation and job responsibilities based on experience and skill set. This job is located onsite in Plantation, Florida. Applicants must be willing to complete tasks outside of formal job requirements. A generous benefits package is offered. The Responsive Offer In addition to a friendly, collaborative environment, we offer a competitive benefits package, training, and ongoing growth opportunities including: 401(k) Medical, dental & vision, including free preventative care Wellness & mental health programs Health savings accounts with company contributions & life insurance options Paid time off Holiday pay Paid & unpaid sick leave where applicable, as well as short & long-term disability FMLA leave Diverse, inclusive & welcoming culture Career development How to Apply Use the “Apply” button at the top of the page to upload a cover letter explaining your interest in this position and a current resume and complete the application process. The Responsive Culture: At Responsive, we know we're only as good as our people, which is why we value integrity and humility. We also give our employees the freedom to make common-sense decisions and offer new opportunities for growth and movement across all our departments. You'd join a dynamic team of people who are: Adaptable: As the industry evolves, we embrace change instead of simply coping with it. New approaches and technologies? No problem. Collaborative: We accept personal responsibility and accept feedback from one another. We give and take suggestions respectfully and transparently. Engaged: We're curious and motivated to humbly serve our fellow team members and customers. We're open to new training opportunities and recognize that putting good ideas into action provides value to our customers. Data-Driven: To protect our capital and stakeholders while boldly seizing market opportunities, we make decisions after we collect and analyze facts. We also use data to learn lessons from both our successes and our mistakes. Equal Opportunity Statement Thank you for your interest in The Responsive Auto Insurance Company. The Responsive Auto Insurance Company is proud to be an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status, or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Customer Success Specialist (Onboarding & Implementation) Type: Direct Hire Our client is seeking a professional, motivated resource to join their onboarding & implementation team. This role would report up to the Chief Sales Officer and provides immense opportunity for growth and hands on mentorship. This resource will be responsible for providing clients with timely and effective training to get them properly set up with their products and services. Main Responsibilities: Guides clients through the implementation process, answering questions as needed regarding setup and utilization of the software Trains clients on using the software Maintains a schedule with clients for training sessions and ensures on time for sessions Identifies issues during the implementation process and escalates to proper team to resolve Documents and updates customer interactions in CRM Other related duties as assigned Required Skills/Abilities: High school diploma required; IT or Communications degree preferred 2+ years in a customer-facing or customer service role Ability to build rapport with clients Ability to prioritize Positive and professional demeanor Excellent written and verbal communication skills Excellent problem-solving skills JavaScript knowledge is preferred IT and Networking knowledge is a plus Proficient with Microsoft Office Suite or related software. Experience working with technology products Nice-to-Haves: Basic technical skills (e.g., connecting to Wi-Fi or Ethernet) Coding knowledge (JavaScript, JSON, CSV exports) Bilingual skill Familiarity with Google Calendar IT or Communications Degree IT background

The Client Experience Specialist plays a crucial role in establishing and maintaining strong client relationships. This position is responsible for proactively engaging with clients to ensure that they think of us as their go-to option for restoration, construction, and roofing needs. The Client Experience Specialist will also actively monitor and communicate potential risks to clients' properties or staff and assist in onboarding new clients. What you'll do.... Customer Advocacy and Communication: Serve as the primary point of contact for clients, ensuring timely updates and addressing concerns throughout the project lifecycle. Collaborate with internal teams to ensure customer needs and expectations are met, proactively communicating any project changes or issues. Represent the customer's perspective during internal meetings and decision-making processes. Be in communication during the projects with multiple stakeholders, from the corporate level client, regional level and the local property. Create a cadence of touch points to the local property to identify quality of services throughout the lifecycle of the project. Project Coordination: Monitor project timelines and milestones, ensuring proactive communication of progress to clients. Facilitate seamless handoffs between sales, operations, and billing teams, ensuring a unified customer experience. Training and Support: Conduct client onboarding and training sessions to ensure understanding of services, processes, and systems. Create and update customer resources, such as user guides, FAQs, and training materials. Invoice Management: Assist in the collection of open invoices, working closely with the accounts receivable team to resolve billing issues. Communicate with clients regarding payment timelines and resolve any concerns related to invoices or services provided. Customer Feedback and Continuous Improvement: Gather and analyze customer feedback, providing actionable insights to improve services and processes Track Customer Satisfaction through utilization and follow up on Customer Survey post project. Build and aggregate both internal metrics for staff performance and external reporting for client success reporting on quarterly, semi-annual, and annual perspective. Develop and implement strategies to enhance the overall client experience. What you'll need... Education and Experience: Bachelor's degree in business administration, communications, construction management or related field 3+ years of experience in a customer-facing role, ideally within the construction industry Qualifications: Strong proficiency in office software and tools (e.g., Microsoft Office Suite Excellent communication, organizational and time management skills Strong knowledge of commercial construction practices, materials, and methods. Problem-solving mindset with a proactive approach to identifying and resolving client concerns. Familiarity with CRM systems and project management tools. Basic understanding of invoicing and accounts receivable processes. Ability to multitask and prioritize effectively in a fast-paced environment Fluent in English, Spanish a plus

Our client is seeking a mid-level Private Wealth Services Associate to support their high-profile clients in estate planning, business succession, tax matters, and business transactions. As a member of their South Florida team, you will work with high-net-worth individuals, family-owned businesses, charitable organisations, and fiduciaries to help them navigate complex wealth management challenges. Responsibilities: Advise individuals and businesses on effective succession strategies and tax planning. Develop comprehensive corporate, LLC, partnership, and estate planning strategies tailored to closely held and family-owned businesses. Prepare sophisticated legal documents to address estate, gift, and generation-skipping transfer tax planning needs. Represent clients in probate and fiduciary litigation, tax controversies, and matters of fiduciary misconduct using various negotiation and dispute resolution methods. Address evolving tax laws, market conditions, and family business situations to safeguard clients' financial interests. Qualifications: LL.M. in Taxation. Member of the Florida Bar. Exceptional academic background. Strong legal document drafting skills. Highly responsive, detail-oriented, and able to navigate complex financial and legal matters effectively. Benefits: A competitive compensation package. Work in a supportive environment with clear opportunities for advancement in your legal career. Collaborate with high-net-worth individuals, family businesses, and notable organisations. Be part of a renowned group that excels in estate planning, tax planning, probate litigation, and asset protection strategies. Join a team recognised for its innovative solutions to wealth management challenges. How to Apply: Interested candidates should submit their resume and a cover letter detailing their qualifications and business development track record to Louis Rosenthal (******************************) or you can hit apply now.

Who We Want: Are you driven and competitive yet still interested in making a difference in the world? This is an excellent opportunity to become part of a successful, fast growing healthcare tech company that is revolutionizing emergency medical care for children and adults on a national/ international level. Who We Are: Pediatric Emergency Standards Inc. is the innovator of the award-winning Handtevy Pediatric Resuscitation System. The Handtevy System is a fully integrated, cloud-based workflow management software program for pre-hospital (EMS) and hospital healthcare providers to be used to treat the critically ill or injured patient. We empower healthcare providers to rapidly and accurately respond to emergent calls with ease while reducing medical error and improving quality of care for all patients. Responsibilities : We are seeking a highly motivated and customer-focused Support Specialist to join our dynamic team. This role requires a blend of technical expertise and excellent customer service skills to provide top-tier support to our clients. The ideal candidate will troubleshoot technical issues, resolve customer inquiries, and deliver an exceptional customer experience across all interactions. Key Responsibilities: Customer Support: Serve as the first point of contact for customers, addressing both technical and general inquiries through phone and email in a prompt and professional manner. Technical Troubleshooting: Diagnose and resolve technical issues related to software, hardware, and network connectivity. Escalate complex problems to the appropriate internal teams when necessary. Bonus for experience with SaaS products and Mobile apps Knowledge Management: Document all interactions, troubleshooting steps, and resolutions in Handtevy's ticketing system (Freshdesk). Product Education: Guide customers through the features of products, providing step-by-step assistance to ensure they can maximize the value of the tools and services. Collaborative Problem-Solving: Work closely with other departments such as IT, Customer Success, and Clinical to ensure a seamless customer experience. Continuous Learning: Stay up-to-date with the company's product updates, new releases, and emerging technologies to provide accurate and informed support. Education/Skills Required: Bachelor's Degree preferred Knowledge of (prior use preferred) of; MS Office (Word, Excel, PowerPoint & Outlook), Salesforce Self-motivated with a desire to achieve results Professional demeanor and exceptional phone presence Aptitude to learn quickly, apply your learning and grow professionally Active listener and articulate communicator Ability to understand customer needs and respond with empathy and patience. Highly organized with excellent time management skills Written communication skills We are an Equal Opportunity Employer and a Drug-Free Workplace

STRATA is a lifestyle brand that offers elevated essentials for music-inspired individuals, as well as a premium apparel and accessories manufacturer for select clientele. Established in 2009, STRATA has headquarters and showrooms in both Miami, Florida and Los Angeles, California. For more information, visit our website or social media channels. WEBSITE- strata.us INSTAGRAM- @strata Role Description This is a full-time on-site role as a Customer Support Representative located in Doral, FL. The Customer Support Representative will be responsible for providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction through effective communication. Qualifications Candidate should possess excellent customer support, customer satisfaction, and communication skills Strong customer service skills with the ability to handle customer inquiries and complaints English writing skills: grammar, spelling, etc. Adept at troubleshooting and providing timely solutions to customer issues Experience with CRM systems and customer support software Ability to work in a fast-paced environment and multitask effectively Experience in sales or marketing is a plus Show initiative and skill when handing customer questions and concerns

Ultimate Staffing is actively seeking a dedicated Customer Care Coordinator to join their client's dynamic team in Florida. This role offers an exciting opportunity for individuals passionate about delivering exceptional customer service and ensuring customer satisfaction. Responsibilities: Respond promptly and professionally to customer inquiries through various communication channels. Maintain accurate and up-to-date customer records and interactions. Collaborate with team members to ensure smooth operations and excellent customer experiences. Adapt to diverse customer situations, providing effective solutions and support. Ensure all customer interactions align with the company's standards and policies. Provide feedback on customer interactions to improve the overall service process. Maintain a positive and polite attitude when interacting with customers. Requirements: High School diploma or equivalent required. Strong communication and interpersonal skills. Ability to work effectively in a team-oriented environment. Proficiency in using computer applications and customer service software. Previous experience in a customer service role is a plus. Work Hours: Monday to Friday. Benefits: Ultimate Staffing Services is looking forward to receiving applications from motivated individuals ready to contribute to a positive customer care environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

JOB TITLE: CLIENT SERVICES SPECIALIST The Client Services Specialist serves as a customer-focused professional dedicated to providing exceptional service and support to clients at Onboard Logistics Group. This role bridges the gap between clients and the internal operations team, ensuring seamless communication, timely updates, and resolution of service-related issues. DUTIES AND RESPONSIBILITIES: Serve as the primary point of contact for day-to-day client interactions. Provide updates on shipment statuses, timelines, and any potential disruptions. Respond promptly to client inquiries via email, phone, or other communication channels. Ensure all required shipping documents (e.g., bills of landing, customs declarations) are accurate and provided to clients on time. Collaborate with Freight Coordinators, Customs Brokers, and other internal teams to address client needs. Track shipments and proactively inform clients of any delays or issues. Work with internal teams to resolve operational problems, such as lost or damaged goods, and communicate resolutions to clients. Assist in maintaining client profiles, including service preferences, billing details, and special instructions. Support the onboarding of new clients by ensuring smooth handoffs from Sales or Account Management. Monitor client satisfaction by gathering feedback and identifying areas for improvement. Suggest improvements to processes that enhance the client's experience. Work with Account Managers to ensure clients' long-term needs are met. Provide input on potential upselling opportunities or additional services that benefit clients. EDUCATION REQUIREMENTS: High school diploma or general education degree (GED) required. QUALIFICATIONS: One to three years of related experience and/or training, or equivalent combination of education and experience required. Knowledge of logistics and freight forwarding processes, including air, ocean, and multimodal transport. Previous experience with systems similar to CargoWise is highly preferred. Proficiency in logistics systems, CRM tools, and basic data tracking. Proficient computer skills with MS Word, Excel, and PowerPoint Strong interpersonal and communication skills for effective client interaction. Problem-solving skills to handle service disruptions or escalations. Attention to detail to ensure documentation accuracy and timely delivery of services. Ability to learn quickly; self-motivated; high energy; strong work ethic Ability to work with minimal supervision. Strong organizational and time management skills to prioritize tasks and meet deadlines Ability to adapt to change and work in a fast-paced, dynamic environment. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Occasionally required to stand, walk, climb, balance, bend, stoop, kneel or crawl. Continually required to sit and utilize hand and finger dexterity Frequently required to talk or hear While performing the duties of this job, the noise level in the work environment is usually moderate The employee must occasionally lift and /or move more than 20 pounds . Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Onboard Logistics is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. DUTIES and RESPONSIBILITIES: CLIENT SUPPORT Provide service coverage for a FA/PWA/team including: Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships Executing money movement transactions at the request of the client and/or FA/PWA/team Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit) Enter profile information or pre-fill account documentation on client accounts and/or documents in aa clerical capacity at the direction of the client and/or FA/PWA/team Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization) Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance) Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team Supporting the FAs / PWAs / teams' marketing strategy (e.g., website maintenance) Assist FAs / PWAs/ teams in delivering against their business plan and client service model Remaining current on all policies, procedures, and new platforms Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management ADMINISTRATIVE SUPPORT Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs / PWAs / teams as needed) Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials) Maintaining travel itineraries, preparing expense reports and managing the reimbursement process Assisting with general in-office support functions such as copying, filing and scanning documentation Preparing and submitting expense reports for processing at the direction of the FA/PWA EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience High School Diploma/Equivalency College degree preferred Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) PREFERRED Two or more years of industry experience preferred Knowledge/Skills Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts Detail orientated with superior organizational skills and ability to prioritize Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint) Exceptional writing, interpersonal and client service skills Strong time management skills Team player with the ability to collaborate with others Ability to work in a fast-paced, evolving environment Adaptable and ability to multitask Goal oriented, self-motivated and results driven Reports To: Business Service Officer Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

The Customer Service and Support representative is responsible for answering phones, providing excellent customer service, troubleshooting issues, and resolving customer inquiries through various communication channels, including phone, email, and chat. A primary function will be to field incoming queries from potential customers of SourceNow, and route them to the sales team. The role involves addressing customer concerns, guiding them through troubleshooting steps, and escalating issues when necessary. The representative will act as a primary point of contact, and a ‘front of house' to ensure customer satisfaction and maintain a positive brand image. Key Responsibilities: Answer SourceNow's 1-800 phone number during normal business hours to ensure each caller (particularly potential future customers) get a live response, and are helped, or directed to the person that can help. This person will: Identify what type of person is contacting us Current Client Potential Client Current Supplier Partner Potential Partner Supplier Current Temporary Employee (SourceNow Associate) SourceNow Applicant Properly Identify the reason for the call Provide the response, or route the call to the person within SourceNow that can provide the response or the Support This person will work across SourceNow systems and departments, but will primarily use: Ringover - centralized phone system Hubspot - centralized Customer Relationship Management and Sales/Marketing Tool Avionte - Internal Applicant Tracking System SourceNow VMS (SN1) - SourceNow's primary software product for end users Respond to various customer inquiries via phone, email, or live chat promptly and professionally. Provide accurate information and solutions to customer issues, troubleshooting technical and non-technical problems. Escalate unresolved issues to higher-level support or relevant departments, following appropriate procedures. Document customer interactions, issues, and resolutions in the help desk ticketing system. Follow up with customers to ensure complete resolution and satisfaction. Maintain a high level of customer empathy and patience while handling difficult or upset customers. Collaborate with other teams (such as product or technical teams) to resolve complex issues. Stay updated on company products, services, policies, and procedures to provide accurate information. Meet or exceed performance metrics, such as response times and customer satisfaction scores. Identify patterns in customer inquiries and suggest improvements to company processes or products. Skills and Qualifications: For U.S. Based Worker - Bilingual Spanish/English highly preferred Staffing Industry Experience or VMS/MSP Industry Experience not necessary Energy, Positivity, Urgency and Positive Attitude are non-negotiable and they key core characteristics for the person in this job Strong communication skills, both verbal and written. Proficiency in using help desk software, CRM systems, and other relevant technology. Ability to troubleshoot basic technical issues. Patience, empathy, and problem-solving abilities. Excellent time management and organizational skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Prior experience in customer service or a help desk environment is preferred. Familiarity with common support systems and ticketing platforms is a plus. Education: High school diploma or equivalent (some roles may prefer an associate or bachelor's degree in a related field).

The Care Concierge's primary duty is directly related to non-clinical patient care management, proactive outreach, and inbound support to ensure that our patients are cared for and that their health and wellness goals are being met under the direction of our Medical Provider Team. Through this role, the Care Concierge must be able to implement discretion and independent judgment regarding patient care, casing our medical provider team, and directing all clinical-related inquiries to the correct department. Roles & Responsibilities: Monthly patient check-ins via phone, the biostation APP, text, and email Support patients with symptoms, goals, and lifestyle changes Create actionable and non-actionable cases in support of treatment plans Schedule lab, provider, replenish life, and restore beauty visits Complete refills as directed by Medical Provider Support lab requisitions and lab result uploads Customer service support to elevate patient care Patient app support Other duties as required from time to time Qualifications & Education Requirements: Bachelor's degree in business, marketing, healthcare administration, or related field preferred. Previous experience in sales, customer service, or healthcare-related field is advantageous. Great time-management and customer service skills Exceptional attention to detail, organization, and problem-solving Must be highly motivated and able to work independently Demonstrate strong computer skills. Proficiency in Microsoft Office, and other applications Effective communication and interpersonal relations skills Send resume to: *************************