Customer service assistant jobs in Homestead, FL

ABOUT THE ROLE The Client Services Specialist will support a top-producing four-person leasing team in Miami, led by the Vice Chairman and Co-Head of Florida for the Miami Office. This person will play a central role in keeping the team organized and efficient, helping manage projects, client deliverables, and daily operations. The ideal candidate is a fast learner who thrives in a busy environment, takes initiative, and helps the team stay on track across all active assignments. KEY RESPONSIBILITIES Marketing Coordination Lead all aspects of the team's marketing efforts, from concept through execution, for property campaigns, client presentations, and new business pursuits. Lead Social Media Management efforts such as LinkedIn a plus Develop, proof, and produce marketing materials including proposals, pitch decks, offering memorandums, and brochures that align with Savills' brand standards. Use Salesforce, LinkedIn, CoStar, and Exact Target to support prospecting, marketing outreach, and engagement tracking. Coordinate photography, floor plans, and other creative assets with vendors and internal teams. Maintain and organize the team's contact database while improving marketing processes for better efficiency and results. Financial Support Handle billing, invoicing, and expense reports for the team. Update and maintain stacking plans and other financial tracking tools in Excel. Administrative Support Greet and assist guests; answer and route incoming calls. Manage incoming and outgoing mail and packages. Keep Salesforce and other CRM databases accurate and up to date. Schedule meetings, conference calls, and team activities. Set up conference rooms and prepare materials for client meetings. Client Interface Help prepare materials and presentations for client meetings. Participate in client pitches as needed. Coordinate communication and logistics between the team and clients. Process Management Work closely with the team to manage all active projects and client assignments from start to finish. Keep track of deliverables, deadlines, and follow-ups to ensure nothing falls through the cracks. Anticipate next steps and help keep the team organized and accountable. Serve as the central point of coordination for ongoing projects and team priorities. Partner with other Client Services Specialists and Operations staff on office-wide initiatives. Qualifications Bachelor's degree preferred (Business, Marketing, Communications, Real Estate, Finance, or related field). Professional, proactive, and able to work both independently and as part of a team. Minimum of 3+ years of experience in marketing, administration, or commercial real estate preferred. Engagement and interaction with support of upper management is important. Strong skills in Microsoft Office (Namely: Excel, PowerPoint, Word) and Salesforce. Familiarity with Adobe InDesign, CRM, and email marketing tools such as SalesForce a plus. Excellent written and verbal communication skills. Strong organizational skills, attention to detail, and the ability to handle multiple priorities. WHY JOIN US? Join one of Miami's most established office leasing teams at Savills. This position offers exposure to all sides of the business-marketing, financial analysis, and client strategy-and is a great opportunity for someone looking to build a long-term career in commercial real estate. Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Shift Requirement: The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days. Unlock Your Earning Potential! We offer a competitive starting hourly rate of $17/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe: Pay Range: $17-$19 hourly Starting Pay: $17/hr At 3 Months: $17.50/hr At 6 Months: $18/hr In your first year, you can progress from $17/hr to $19/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days. And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings. Benefits + Perks: We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you: Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed. Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy. Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter) Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program! Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount! Professional Development: Extensive internal growth and professional development opportunities And more! About the Role: We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to: Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training) Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive Complete customer paperwork and include thorough notes in our customer tracking system Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy. * Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements . * Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems. * Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana). * California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana). General qualifications and requirements Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) . Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours) Must be able to read, write, speak and understand English Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs. Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions Legal stuff This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."

Job Title: Customer Service - Booking Hotels | Work From HomeCompany: Destination KnotJob Type: Flexible Schedule | Remote Work About Destination Knot: Destination Knot is a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We're committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world. Position Overview: Destination Knot is looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment.Comprehensive training and ongoing support are provided to help you succeed. Key Responsibilities:Assist clients in selecting and booking hotel accommodations Provide accurate information on hotel amenities, pricing, and availability Respond promptly and professionally to client inquiries via phone, email, or online chat Maintain detailed and accurate records of client interactions and bookings Collaborate with team members to ensure seamless client experiences Stay updated on hotel offerings, travel trends, and industry changes Attend virtual training sessions and team meetings Requirements:Strong communication and customer service skills Friendly, professional demeanor and positive attitude Comfortable working independently and managing time effectively Basic computer skills and a reliable internet connection Interest in travel and helping clients plan memorable stays Previous experience in customer service, hospitality, or sales is a plus but not required What We Offer:Flexible, remote work environment Full training and access to industry resources and tools Supportive team culture and mentorship Income-earning possibilities based on performance Exclusive travel discounts and perks through industry partners Personal and professional development opportunities Excited to help clients book amazing hotel stays? Apply today and become part of the Destination Knot team!$40,000 - $70,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) to join our February 9th class. As a Traveler Advisor you will be responsible for taking inbound calls from GCC's confirmed Travelers, assisting them with maintaining their itinerary through various functions. Must be located in one of the following States : Alabama, Arizona, Florida, Georgia, South Carolina, or Texas. Responsibilities Handle a high volume of inbound calls; assisting customers with managing their reservation Updating Traveler contact information, processing payments, managing airline reservations, online access resets, providing general information on itineraries Taking escalated calls, deescalating calls in a customer centric environment Communicate comprehensive information to travelers, including details about our products and policies. Document all customer interactions and call notes in assigned programs Work across multiple platforms in an efficient manner to handle and solution inbound calls (5-7 programs at one time - working across 3 screens). Excel in a Values Focused environment: Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment Attend all Team, Department, and Company meetings in a camera on environment. Qualifications 3 - 5+ years of experience working in a call center environment, receiving customer service-based calls. Displayed proficiency in an unscripted environment. 1+ years of experience working remotely (Preference to those who have started and trained remotely). Must have hardwired internet (cannot use Wi-Fi), recommended speeds are 50 MBPS Download, 25 MPBS upload Telephone Service - either through landline or VOIP - You will be responsible for setting up a stable telephone service (phone number) and provide that number to GCC to route calls to your desk phone (Provided by GCC) Telephone service must allow call anchoring (open call for up to 8 hours daily) and allow for call forwarding. GCC does provide a monthly reimbursement stipend to cover telephone services. Schedule Training Schedule: (5-6 weeks) Monday - Friday 9:00 - 5:00 PM ET 1st Production Schedule (3-6 Months) Sunday - Thursday | Sunday (10:00 AM - 6:00 PM ET), Monday - Thursday (12:00 PM - 8:00 PM ET) Tuesday - Saturday |Tuesday - Friday (12:00 PM - 8:00 PM ET) Saturday (10:00 AM - 6:00 PM ET) Total Rewards The base salary range for this role is $17.00 - $18.00 hourly. Final compensation may vary and will be determined based on factors such as relevant experience, skills, internal equity, and geographic location. In addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include: Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day. Plus- extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary. Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals Your future, secured: 401(k) with company match, life insurance, and disability coverage Continuous growth: Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct access to Pinnacle Leadership & Team Development. Extra perks: FSA options, pet insurance, home & auto discounts, and paid volunteer time off to give back to the community To learn more, please visit our websites at ************ ***************** and ******************************

About Us Park 6 Logistic is a forward-thinking logistics company dedicated to delivering seamless, efficient, and reliable solutions to clients nationwide. We prioritize excellence, customer satisfaction, and continuous improvement in every aspect of our operations. As we expand our team, we are searching for professionals who share our commitment to quality service and operational precision. Job Description We are seeking a detail-oriented and proactive Customer Support Assistant to join our team. This role is essential in ensuring a smooth communication flow between clients, internal departments, and management. You will support daily customer inquiries, provide accurate information, and uphold the exceptional service standards that define Park 6 Logistic. Responsibilities Assist clients with inquiries, updates, and service-related questions. Maintain clear, professional communication across customers and internal teams. Manage customer documentation, service requests, and follow-ups. Coordinate with operations to ensure timely and accurate service updates. Support problem-solving efforts to enhance the customer experience. Contribute to improving internal processes and service quality. Qualifications Qualifications Strong communication and organizational skills. Ability to manage multiple tasks with accuracy and professionalism. Problem-solving mindset and a customer-first attitude. Proficiency in maintaining detailed records and handling documentation. Reliable, adaptable, and able to work in a structured environment. Additional Information Benefits Competitive annual salary of $52,000 - $56,000. Professional growth and advancement opportunities. Supportive and collaborative work environment. Skill development and continuous training programs. Full-time, stable position with long-term potential.

Be the Difference in Patient Care! As a Patient Care Specialist, you'll play a vital role in ensuring patients receive the medical equipment they need with precision and compassion. You'll handle everything from verifying patient and order details to confirming coverage and authorizations, all while navigating our electronic system.

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Miami, 122nd St Division: Air & Sea Job Posting Title: Customer Service Agent 3PL Warehouse - 98797 Time Type: Full Time Customer Service Representative, Warehouse As a Warehouse Customer Service Representative at DSV, you'll play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries, resolving issues, and providing support related to warehouse operations. Your primary responsibility will be to serve as the main point of contact for customers, providing exceptional service and fostering positive relationships. Duties and Responsibilities Respond promptly and professionally to customer inquiries via phone, email, or in-person visits. Provide accurate information regarding order status, inventory availability, and shipping schedules. Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner. Collaborate with internal teams to address customer issues effectively. Assist customers with placing orders, tracking shipments, and processing returns or exchanges. Ensure orders are accurately entered into the system and fulfilled according to customer specifications. Maintain accurate records of customer interactions, transactions, and inquiries. Generate reports and summaries as needed to track customer service metrics and performance. Identify root causes of customer issues and implement solutions to prevent recurrence. Proactively address potential problems to ensure a seamless customer experience. Develop a deep understanding of DSV's warehouse services, capabilities, and offerings. Educate customers on product features, benefits, and value propositions. Collaborate with warehouse operations, logistics, and sales teams to coordinate customer orders and requests. Communicate customer feedback and insights to relevant stakeholders for continuous improvement. Strive to exceed customer expectations by delivering exceptional service and building strong relationships. Solicit feedback from customers and implement enhancements to improve overall satisfaction. Educational background / Work experience High school diploma or equivalent. Some college coursework or a degree in business administration, logistics, or a related field is preferred. 2-3 years of experience in customer service roles, preferably in the transportation, logistics, or warehousing industry. Experience with warehouse management systems (WMS) or customer relationship management (CRM) software is advantageous. Skills & Competencies Strong interpersonal and communication skills, both verbal and written. Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment. Problem-solving and conflict resolution skills. Attention to detail and accuracy in data entry and record-keeping. Familiarity with Microsoft Office suite (Word, Excel, Outlook). Preferred Qualifications Experience in warehouse or logistics operations. Knowledge of transportation and supply chain management concepts. Certification or training in customer service or related areas. Language skills Fluent in English (oral and written) Computer Literacy Proficient in using computer systems, including warehouse management systems (WMS) and customer relationship management (CRM) software. Familiarity with Microsoft Office suite and other business software applications. At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. For this position, the expected base pay is: $18.75 - $25.25 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations. DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.

£13.00 up to £13.95 per hour | 35 hour contract | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl Customer Assistant, no two shifts are the same. From restocking shelves to jumping on tills, you'll keep moving, keep business booming and never be bored. You'll take pride in going the extra mile to keep the store clean, tidy and organised, working closely with your retail colleagues and making sure that every customer receives the service they deserve. In return, we'll give you a competitive hourly pay rate based on equal opportunity and pay structures, with an additional £2.00 per hour for bank holidays and £3.50 per hour for nights, as well as a generous benefits package designed to support your well-being and life outside of Lidl. We're proud to be supportive teams with big ambitions too, so there'll be plenty of ways for you to progress. With the right training, we'll help you thrive in your retail role and champion you to succeed in your career here - you could even become a Freshness, Non-Food or Bakery Specialist. What you'll do Be a Lidl expert, helping our customers with their questions, queries and requests Efficiently work deliveries as they arrive in store Passionately provide excellent customer service Proactively keep the bakery topped up by baking fresh goods Expertly merchandise and maintain our middle aisles of Non-Food products What you'll need Experience working in a fast-paced environment Excellent customer service skills Flexibility to start a shift early or finish late A positive approach to changing priorities Drive and passion to work hard and make your store a success A smile on your face and a friendly manner to inspire your team and help our customers What you'll receive 30-35 days holiday (pro rata) 10% in-store discount Pension scheme Enhanced family leave Long service award Plus, more of the perks you deserve We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you're ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Bilingual Customer Service Clerk Job Description Full Time Goal and Objective Reporting to the Account Manager, Customer Service Clerks should recognize their importance not only in making accurate financial transactions but in providing superior customer service. In most cases, the Customer Service Clerk is the last point of contact for customers leaving the account location and, therefore, they are in the highly regarded position of making a lasting impression. Customer Service Clerks should keep this in mind and behave in a polite and professional manner at all times. General Duties and Responsibilities This list is intended to be an outline of expected general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. The specific job duties may be changed or added to by Beacon Hill Hospitality at any time based on the needs of the organization. Process all parking transactions accurately, completely and in accordance with the standard operating policies and procedures. Maintain adequate change denominations in the cash drawer and request additional change if needed. At the opening and closing of each shift accurately completes opening and closing procedures. If there are any problems reconciling either tickets or cash, they will seek the immediate assistance of a supervisor. Committed to co-workers by contributing to an environment that values, empowers, enriches & supports team members The Customer Service Clerks will be the ever-vigilant eyes and ears of the operation. Report any maintenance and/or safety issues promptly. Should a Customer Service Clerk be notified of, or view, a maintenance or safety problem, they will report the issues to their supervisor. The Customer Service Clerks will be responsible for the general upkeep and cleanliness of their assigned Customer Service Clerk booth/area. Customer Service Duties Provides "front door assistance" to customers entering and exiting the establishment by offering information, direction, and assistance. Greets and welcomes customers, facilitating their access to and use of the establishment. Creates a positive first impression. Assists patients in and out of motor vehicles, obtains wheelchairs, helps with packages, bags, etc. Opens and closes motor vehicle doors. Ensures a clean working area by keeping the area neat and free of debris. Sweeps the front door area. Notifies appropriate personnel of spills, ice build up, snow removal, etc. Provides traffic control, keeps traffic moving, eliminates bottlenecks and traffic tie-ups in the front door area. Deliver extraordinary service to each patient and visitor. Customer service-related issues will be handled quickly and professionally. The Customer Service Clerk will treat each customer as a unique individual, deserving of respect. Customers will be greeted with a smile and, at the end of each transaction, each Customer Service Clerk will say, "thank you". If a Customer Service Clerk is unable to fully meet the needs of a customer, they will call for the assistance of a supervisor. MINIMUM QUALIFICATIONS: Must be 19 years old or older for insurance purposes Must be proficient with Spanish and English Ability to communicate clearly and effectively in a courteous manner in keeping with the Beacon Hill philosophy. Organized and detail oriented. Demonstrate strong customer service skills. Background in cash handling and/or processing

Are you a hotelier in search of new experiences in South Florida and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in a modern and stylish European glamour environment with breathtaking views? If so, please read on! Mr. C Coconut Grove is looking to hire a Reservations Agent. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, and a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), parking, and meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! WHO WE ARE? From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel's interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities. YOUR ROLE AS A RESERVATIONS AGENT: You will be responsible to ensure that reservation hotlines are attended to at all times to meet daily business needs and will be responsible for creating, updating, and maintaining reservation records promptly in accordance with guests' booking confirmations. RESPONSIBILITIES Gathers all necessary information from the caller when booking a reservation Check daily emails Enter wait listed reservations in PMS Handle credit card payments, as well as credit card authorizations Process reservations amendments and cancellations File reservations Forward guest inquiries and credit card disputes to Reservations Supervisor Negotiate rate discounts requests with Management approval Communicate Front Office of late check outs and extensions requests Maintain guest records Cross train Block special request reservations Communicates hotel products and services to guests Uses suggestive selling techniques to up sell hotel rooms according to hotel standard procedures Coordinates with other departments on joint tasks as they relate to sales, particularly the front office and food and beverage departments Reviews guest arrivals each morning and notes any special requests and prepares staff to ensure product is on hand and request is executed Serves as the concierge if needed to accommodate potential guests' needs when scheduling reservation Practices safety standards and report any unsafe condition to the manager Processes group, third party and wholesale reservations Maintains office supplies; and mails hotel advertising material to guests Ensures reservation department policies are followed including deposit requirements, cancellation policies, comp rates, public space policy, room rates, etc. Maintains and ensures compliance of all policies and procedures REQUIREMENTS AND SKILLS: Work experience as in reservations or similar job Previous guest service Previous customer service experience preferred Excellent communication Maintains a good energy level Thorough and organized Professional Punctual Flexibility to work in shifts Ability to work with little or no supervision while meeting high-performance standards Ability to follow instructions High school diploma is a plus Grooming: All Employees must maintain a neat, clean, and well-groomed appearance per Mr. C's standards. INTENT AND FUNCTION OF S: All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an “at-will” employer. READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Equal Employment Opportunity Powered by JazzHR 55BblwVZFc

Job Description Processes telephone calls and reservations in a timely manner following Trump National Doral standards. Answers all telephone calls including reservations and guest inquiries in a friendly and courteous manner, for package reservations, tee times, spa appointments and internal and external communications. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS OF RESERVATION CALLS: Answers all reservations, telephone calls and emails in a friendly manner, using clear English communication. When processing emails or listening to callers, ensure a clear understanding of their inquiries and requests. Promptly provides accurate information regarding availability of accommodations and other requested information. Assists other departments such as Sales, Meetings and Conventions and Front Office with reservation related questions. Use proper selling techniques and maintain the utmost in professionalism while personalizing each call. Determine caller's needs through active listening and using probing questions to satisfy and sell to those needs. Processes all group contracts from the Sales Department. Obtains data from various sources, including but not limited to faxes, electronic messages and handwritten lists. Enters all group blocks into reservations computer system and verifies correctness of data entered against the data received. Follow up with the Sales Department regarding all questions that stem from the groups. Monitors group blocks after they have been entered into the computer system. Achieve or surpass all departmental standards in regards to shop scores, calls answered, call conversion. Maintains suite and VIP reservation request process and inventory controls for all suites and other room accommodations, as needed, to maximize revenue and meet guest needs. ESSENTIAL FUNCTIONS OF INTERNAL AND EXTERNAL CALLS and COMMUNICATIONS: Answers calls originating from external and internal sources. Directs the caller to the appropriate extension or room. Verifies last name of guest for all room calls. Assists guests with directions or other requests. Directs hotel staff to assist guests, upon request. Communicates to callers in a clear and concise manner. Inputs/writes messages using proper grammar and spelling. Verifies names and telephone numbers. Properly handles all incoming urgent matters or emergencies for the guests and hotel. Works with hotel management and/or security in order to calmly direct appropriate action. Appropriately documents all emergencies. Greets callers with a friendly and sincere welcome. Uses a positive and clear speaking voice, listen to and understand requests, responds with appropriate action and provides accurate information such on outlet hours, special VIP programs, events, etc. Promptly answers the telephone and web inquiries. Inputs messages into the computer and tells other associates of special guest needs. Retrieves messages and communicates the content to the guest. Enters all guest responses and requests into Alice in order to provide effective and efficient service. Provides a record of all Guest Insights to allow departments to properly research and respond to the guest for any challenges which may occur. Field guest complaints, conducting research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy resort activity. Plans and implements detailed steps by using experienced judgment and discretion. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Assists office in any other administrative duties as needed. Prepares reports as required. Attends training and meetings as required. Attempts to communicate with guests in guest's native language. Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolves complications such as location changes or credit issues. Summons team members to escort guests to/from their rooms as appropriate. Operates various office machines. Operate facsimile to send and receive transmissions for guests. Notify guests of receipts using a computer system. Call for repair and technical support of all computer based PBX equipment. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Ability to read, listen and communicate effectively in English. Ability to access read and accurately input information using a moderately complex computer system. Ability to effectively deal with both internal and external guests, some requiring high levels of patience, tact and diplomacy. This involves listening to the nature of the concern, demonstrating empathy with the guest and providing positive and proactive solutions. PHYSICAL REQUIREMENTS: Frequency Key: Never - 0 hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 Hours; Constant - 6-8 hours Physical Activity Frequency Sitting Constant Standing Occasional Walking Frequent Climbing stairs Occasional Crouching/Bending/Stooping Rare Reaching Frequent Grasping Frequent Pushing/Pulling Rare Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Taste Never Smell Never Lifting/Carrying (# lbs) Occasional up to 20 lbs. Travel Rare Typing Constant OTHER DUTIES: Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. QUALIFICATION STANDARDS: EDUCATION High School graduate or equivalent required. EXPERIENCE One to two years of prior Guest Service, Reservations, Front Office or Sales experience is preferred. Prior luxury hospitality experience and previous PBX experience preferred. Ability to speak multiple languages is desirable. LICENSES OR CERTIFICATES None GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee's Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Title: Reservations Agent Department: Reservations Reports To: Director of Rooms FLSA Status: Non-Exempt The Reservation Agent plays a pivotal role in providing exceptional customer service and efficient reservation processing. This detail-oriented individual assists customers with their booking needs, offering travel suggestions, and ensuring a seamless reservation experience. RESPONSIBILITIES: Assist and advise customers in selecting from a variety of travel options. Make reservations based on customer requirements and budgetary allowances. Check the availability of accommodation or transportation for customers' desired travel dates. Help plan travel itineraries by suggesting local tourist attractions and places of interest. Process payments and send confirmation details to customers. Resolve any issues that may arise with bookings or reservations. Sell and promote reservation services, including additional offerings such as tour tickets, travel insurance, or upgraded accommodations. Answer customer questions about the reservation process. Up-sell when appropriate, informing customers of additional services or special packages. Provide support to customers needing to amend or cancel a reservation. QUALIFICATIONS: Experience working in sales or public relations, preferably in the hospitality or travel industries. Customer service experience. Multi-tasking and time-management skills, with the ability to prioritize tasks. Proficient in Microsoft Office Suite. Data entry experience. Flexible working hours. EDUCATION: High School Diploma / Bachelor's degree in a related field is highly preferred. LANGUAGE SKILLS: Excellent verbal and written communication skills in English and Spanish (preferred). REASONING ABILITY: Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners. Ability to work well under pressure and respond quickly and effectively to emergencies. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Prolonged periods sitting at a desk and working on a computer or standing for a prolonged time. Must be able to lift up to 15 pounds at times. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions. The noise level in the work environment may range from moderate to loud. The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary. This candidate for this position is an at-will employee and subject to termination with or without cause or notice.

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Property Description Eden Roc Miami Beach, an iconic oceanfront resort nestled in the heart of Miami Beach, Florida, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a legendary property that offers luxury, style, and unparalleled service. With positions available in front desk, housekeeping, food and beverage, spa, and more, there are abundant opportunities for career growth and advancement. Our resort boasts breathtaking ocean views, lavish amenities, and a vibrant atmosphere, creating an exciting and dynamic work environment. As a member of the Eden Roc Miami Beach team, you'll have the chance to provide exceptional service to our esteemed guests, work in a collaborative and inclusive team, and be a part of a renowned hospitality brand. Join us in creating unforgettable experiences for our guests and become a valued member of our team at Eden Roc Miami Beach! Overview We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about hospitality, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you're looking for an opportunity to showcase your talent and grow with a leading company in the hospitality industry, we invite you to apply today! Qualifications High school diploma or equivalent Previous experience in hospitality or customer service preferred Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Excellent organizational skills and attention to detail Basic computer skills and experience with reservation software Ability to work flexible hours, including weekends and holidays Positive attitude and willingness to learn and grow in the role Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Reservations Agent Department: Sales & Marketing The Reservations Agent will handle all incoming calls with efficiency and professionalism, be able to make reservations, and cancellations, and answer questions on rates, hotel facilities, services, and special promotions. Job Specifications Qualifications Minimum 1-year experience in Reservations, Sales, or Front Office experience at a comparable quality property preferred Must speak English fluently. Bilingual Spanish, Portuguese, and French preferred Knowledge of Opera a plus General knowledge of hotel departments preferred Excellent communication skills - oral and written Excellent communication skills, including the ability to speak, read and write fluently in English. Being Bi-lingual is a plus. Excellent guest service skills; Strong Customer Service background. Ability to work a flexible schedule to include weekends and holidays Job Duties Job Specific Answer all phone calls routed to the reservation department and assist the caller using proper phone technique. Use proper selling techniques and maintain the utmost professionalism while personalizing each call. Process all reservation requests, including changes and cancellations, by phone, fax, or other channels. Determine caller's needs through active listening and using probing questions to satisfy and sell to those needs. Must maintain a basic knowledge of revenue management techniques and must realize their impact. Assist with monitoring room inventory when Revenue Manager is not present. Run arrival reports from all channels and ensures all reservations have been entered correctly. File and organize all paperwork. Work closely with Front Office and Sales Department. General Promotes and applies teamwork skills at all times. Notifies appropriate individuals promptly and fully of problems and/or unusual matters of significance. Is polite, friendly, and helpful to guests, management, and fellow Team Members Executes emergency procedures in accordance with hotel standards. Complies with required safety regulations and procedures. Attends appropriate hotel meetings and training sessions. Maintains cleanliness and excellent condition of equipment and work area. Complies with hotel standards, policies, and rules. Recycles whenever possible. Remains current with hotel information and changes Complies with hotel uniform and grooming standards Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.

Join Vacatia and Deliver Exceptional Experiences for Owners & Guests Location: Current location: Vacation Village at Weston location at 16461 Racquet Club Road Weston Fl 33326 Location will be moving to come February of 2026 2626 East Oakland Park Blvd Fort Lauderdale, FL 33306 Job Title: Reservations Agent Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We're building the next generation of travel lifestyle products; blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners. We're looking for a detail-oriented, service-driven reservations professional who will support owners and guests through accurate, efficient, and high-quality reservation management across multiple systems and channels. If you thrive in fast-paced environments and excel at solving customer needs with warmth and precision, this is your opportunity to support our frontline commitment to excellence. Why You'll Love Working at Vacatia Build the Future: Support a modern, tech-enabled reservations operation leveraging Salesforce, Cloudbeds, and integrated booking platforms. Impact That Matters: Be the first point of contact delivering a seamless, positive experience for owners, guests, and partners. Innovation at Scale: Work with cross-functional teams and multiple systems to streamline reservations, verifications, rental agreements, and maintenance fee inquiries. Autonomy and Ownership: Own your queue, manage high-volume communication channels, and make service decisions that directly impact the customer experience. Culture of Growth:Join a people-first environment that values learning, collaboration, adaptability, and continuous improvement. Your Impact Manage reservation workflows by processing new bookings, exchanges, modifications, and cancellations across Salesforce, Cloudbeds, and connected platforms. Support owners directly by handling maintenance fee inquiries, account questions, rental agreements, and verification processes. Elevate service delivery by managing high-volume inbound/outbound calls, as well as email and message-based communication channels. Ensure system accuracy by documenting updates, interactions, and reservation details within Salesforce and booking systems. Collaborate cross-functionally with Owner Services, resort teams, and third-party partners to resolve issues and secure smooth arrivals. Adapt quickly during high-demand periods, supporting overflow call volume and shifting priorities with professionalism and poise. What You Bring 1+ year of experience in reservations, hospitality, customer service, travel, or related fields.Timeshare, hotel, or travel agent experience strongly preferred. Strong communication, service mindset, and problem-solving abilities. Ability to manage high call volume while maintaining accuracy and professionalism. Comfort working in Salesforce, Cloudbeds, or similar reservation/CRM systems (preferred). Bilingual English/Spanish strongly preferred. High school diploma preferred. Ability to multitask, learn quickly, and thrive in a fast-paced, evolving environment. Join Us Join us at the start of something big. If you're ready to deliver exceptional owner experiences and be a key part of our high-performing Owner Services team, we'd love to hear from you.

This role is the first contact our patients have therefore you must have a cheerful personality and wonderful customer service skills. You will be responsible for scheduling the appointment and taking all initial information to ensure that the patient visit exceeds their expectation. Position requires a high school diploma and one year customer service experience. Will accept any suitable combination of education, training, or experience, position requires strong customer service skills; problem resolution skills; accurate data entry skills; and strong analytical aptitude. Essential Duties and Responsibilities: Ultimate goal is to schedule appointments Follow all phone scripts provided Receive inbound and outbound calls Scheduling appointments Calling to confirm appointments and re-care system Emailing new patient welcome packet Taking all insurance and information required and verify and update patients information Handling questions and providing answers in a professional and pleasant manner. Excellent interpersonal, written and oral communication skills Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections Must have experience as an efficient scheduling coordinator Patients are very important to this position handling and actively solving their concerns politely and calmly is vital. Ensure assigned Providers are fully committed. Use VIP intake form for new patients and scan, upload to document center daily Administrative: Log-in to all practice programs in the AM (ie. Emails, Dental Intel and Queue Matrix) Ensure that all patient records are current, up-to-date and accurate. Ensure your answering machine/voicemail is current. Other Duties: Participate in the Morning Huddle by providing stats Assist in asking for referrals and reviews. Assist in building a “Trust Factor” with all patients. Assist to uncover patients Personal Motivators”. Other Duties: Cover other areas within the practice as needed and when needed. Serve as Patient Referral/Review Liaison. Expectations: Call Center Team member is expected to have previous experience in a customer support role , responsible for scheduling calls, customer focus and adaptability to different personalities and the ability to multi task, set priorities and manage time effectively

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE © We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include: Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs JOB OVERVIEW: Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information. REPORTS TO: Reservations Manager. WORK ENVIRONMENT: Reservations Department. KEY RELATIONSHIPS: Internal: Staff in Reservations, Front Desk, PBX, Sales & Catering; Housekeeping Engineering, Food & Beverage, Resort Assistant Managers, and Executive Offices. External: Resort guests/visitors, Corporate Reservations Center personnel, Travel and Tour Company representatives, other Resorts. QUALIFICATIONS Essential: High school graduate or equivalent vocational training certificate. Compute basic arithmetic. Fluency in English both verbally and non-verbally. Provide legible communication and directions. Ability to: prioritize and organize. be a clear thinker, remaining calm and resolving problems using good judgment. follow directions thoroughly. understand guest's service needs. work cohesively with co-workers as part of a team. work with minimal supervision. maintain confidentiality of guest information and pertinent Resort data. Desirable: Some college or training in the Hospitality Industry. Previous experience as a Reservation Agent. Fluency in a foreign language, preferably Spanish. Ability to suggestively sell. Ability to input and access information in the property management system/computers. Previous guest relations training Luxury hospitality experience and knowledge of Forbes Travel Guide standards. PHYSICAL ABILITIES Essential: 1. Exert physical effort in transporting 30 pounds. 2. Endure various physical movements throughout the work areas. 3. Reach 12 inches. 4. Remain in stationary position for 8 hours throughout work shift. 5. Satisfactorily communicate with guests, management and co-workers to their understanding. ESSENTIAL JOB FUNCTIONS Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge of: All Resort facilities/services, hours of operation. All guest room layouts, bed types, decor, appointments and locations. Room availability for any given day. Restricted dates, rates and room types. All room rates, packages and promotions. Specific arrangements between Resort and travel agencies, corporate reservations center. Entertainment/special events scheduled in the Resort. Access all functions of the computer system. Set up work station with necessary supplies and resource materials. Answer telephone calls within 3 rings, using correct salutations and telephone etiquette. Process all reservation requests, changes and cancellations received by phone, fax, telex, mail, internally and through corporate reservations center or travel agencies. Ascertain callers' needs through open-ended questions. Describe room accommodations and all amenities. Obtain all designated information to book a reservation. Accommodate special requests and designate such in system. Access guest history records to best service guests; maintain accurate information in guest history files. Maximize rate for all reservations. Promote and sell holiday and other packages to callers requesting reservations on designated dates. Assist callers with dining room reservations and amenity orders. Verify availability. Suggest alternate dates for sold-out dates. Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller. Relay accurate information on transportation arrangements from airport to Resort; input and document such requests. Set up proper billing accounts (i.e., sharewiths, room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits. Verify all reservation information with caller to ensure accuracy. Input correct information into proper fields to inform other departments of pertinent information (i.e., flags, comments, guest message). Document all information for manual reservations on designated form. Input all manual reservations into the system. Obtain approval from Front Desk management for same day reservations on near sell-out dates. Process confirmation letters. Designate and apply appropriate travel agency commissions. Initiate deposit refunds for non-group reservations. Refer requests for initial booking of group rooms, banquet or convention requests to the Sales Department. Create individual files and group masters with designated information for each group booking received from the Sales Department. Update changes received from Sales. Set up group room blocks in the system. Book group reservations against the room block. Input group rooming lists. Monitor group cut-off dates and review with Sales or group contact. Review group resumes and convey all pertinent information in the system to appropriate personnel. Monitor and maintain wait lists daily. Process requests for mailing brochures, correspondence and package information. Compile and maintain information for daily/weekly/monthly reports. Review status of assignments and any follow-up action with on-coming Agent. To participate in our commitment to sustainability you are to engage in eco-conscious initiatives, and lead by example, contributing to our mission of fostering a greener future as we embrace the perspective that at Acqualina, we are not just a team; we are stewards of the environment and champions of sustainability. SECONDARY JOB FUNCTIONS Contact area Resorts for availability and rates. Assist PBX and Front Desk as assigned. Document maintenance needs on work orders and submit to Manager.

As a Sales Enrollment Representative, you will play a key role in helping individuals access essential telecommunications services through compelling, relationship-focused sales campaigns. This entry-level position offers comprehensive training, empowering you to build your skills while connecting people to custom telecommunications solutions that enhance their lives! Due to increased demand from our telecommunications client partner, we are in need of a Sales Enrollment Representative with an unrelenting work ethic, tenacious attitude, and a reputation as a dependable team player. The Sales Enrollment Representative will play a key role in acquiring new customers through the execution of residential sales campaigns. Their primary responsibility is to guide prospective customers through the sales process and help them enroll in internet, TV, and phone plans. Sales Enrollment Representative Responsibilities: Interact with customers directly through residential sales campaigns in an effort to drive and achieve new customer acquisition targets Establish genuine relationships with customers, identify their pain points and needs, and clearly explain the value and benefits of telecommunications products and services Close sales and facilitate the enrollment process by completing orders using CRM software, and ensure all necessary information is collected for successful account set up Promote and upsell services to meet customer needs and achieve sales growth Track sales metrics and report directly to Senior Managers regularly to ensure personal success Keep up-to-date with changes in pricing, product offerings, and company policies. Professionally represent the company at all times. Benefits of Being a Sales Enrollment Representative: Competitive compensation package with industry-leading commission incentives Help connect people to the newest & top telecommunication products and services Learn valuable techniques in sales, customer service, and program enrollment Work in diverse settings, meeting with various consumers directly Collaborate with the Sales Enrollment Representative team to achieve company-wide goals while also progressing your career What We Look For Sales Enrollment Representative: Previous experience as a Sales Enrollment Representative, customer service, or marketing is preferred but not required Excellent communication and interpersonal skills A goal-driven mindset with long-term aspirations Ability to thrive in a fast-paced, collaborative environment Basic understanding of technology & devices Flexibility to work weekends, evenings, or events as needed This is a performance-driven position with uncapped commission incentives. Compensation is commission only, with estimates based on average earnings in the role. Take the first step toward a fulfilling career as a Sales Enrollment Representative. Join us to build your foundation in sales and customer service while improving communities and achieving your personal and professional goals. Join us today!