Customer service assistant jobs in Indiana - 2,439 jobs
Customer Service Technical Representative
Kaiser Aluminum 4.8
Customer service assistant job in Evansville, IN
Kaiser Aluminum is known around the world for its superior quality. Our secret is what we put into it-innovative thinking, industry-leading reliability, and a world-class commitment to customerservice. In short, the same qualities we look for in our people. We are looking for a CustomerService Technical Representative to join the Kaiser Aluminum Warrick team outside of Evansville Indiana!
The position reports to the Customer and Product Quality Assurance (CPQA) Manager. The technical service organization has responsibility for providing customer technical service for can-sheet products produced at Warrick Operations.
This position interacts with both plant personnel and customers to resolve technical issues related to products. The position leads efforts to problem solve product performance issues and to determine root cause and provides information to the manufacturing locations to facilitate root cause problem-solving. In addition, this position is an advocate and change agent for product changes that increase customer satisfaction and/or reduce operating costs.
What's in it for you!
To support our teams and their families beyond the workplace, we provide an outstanding benefits package effective day one of employment!
Industry leading compensation program.
401K options that begin vesting day 1.
First-rate vacation plan for valuable work-life balance.
Relocation assistance for new team members.
Employee resource groups.
What you will work on:
Identify, drive, and/or facilitate product changes through commercialization.
Works with customers during process upset conditions; minimize financial impact.
Resolve customer quality issues efficiently and process claims.
Leads and/or participates in effective root cause problem-solving Identifies, evaluates, and/or implements initiatives that result in win-win for Kaiser and the customer.
Establishes relationships at various levels at customer plants.
About you:
Aluminum manufacturing knowledge
Can and Lid making knowledge preferred
Data analysis and problem solving skills Rigid Container Sheet (RCS) manufacturing process knowledge
RCS metallurgy knowledge
Strong communications, both written and verbal
Interpersonal astuteness
Negotiations skills
HS Diploma/GED
Additional Information:
The incumbent will travel extensively - can be as high as 70% of the time. Travel may be required with very little notice.
About Kaiser Aluminum Warrick:
We are an equal opportunity employer. All applicants will be considered based on job-related qualifications and abilities. There shall be no discrimination on the basis of age, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, veteran, or disability status.
$32k-38k yearly est. 3d ago
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Customer Support Specialist
Medasource 4.2
Customer service assistant job in Indianapolis, IN
Medasource Customer Support Specialist
The Medasource Customer Support Specialist plays a critical role in ensuring seamless contractor operations and client satisfaction across multiple accounts. This individual serves as a key liaison between internal teams, clients, and consultants, with a strong focus on operational excellence, compliance, and communication.
Key Responsibilities
VMS System Management (If Applicable)
Monitor and manage job requisitions and submissions through various Vendor Management Systems (VMS)
Ensure compliance with client-specific requirements and deadlines
Track activity and status updates within VMS platforms
Create contractor profiles in VMS upon offer acceptance, coordinate manager approvals ensure proper placements within internal ATS.
Update contractor records for extensions, terminations, and any other operational changes.
Assistin extension processes, rate increases, offboarding, and related administrative tasks
Client-Specific Onboarding
Coordinate with onboarding team to ensure onboarding processes for new hires adheres to each client's expectations
Monitor completion and ensure compliance prior to consultant engagements
Responsible for distribution of all clients related access and equipment documentation.
Serve as the point of contact between internal teams, clients, and contractors during onboarding
Timekeeping & Payroll Coordination
Act as the main point of contact for all timekeeping access issues
Proactively resolve delays related to payroll system approvals and ensure timely setup of time portal credentials
Monitor and follow up with managers/clients to guarantee accurate time entry and approval ahead of payroll deadlines
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
$30k-38k yearly est. 5d ago
Customer Service Enrollment Specialist - In Office
The Whittingham Agencies
Customer service assistant job in Clarksville, IN
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 14d ago
Personal Lines Customer Service Agent
The Dehayes Group
Customer service assistant job in Fort Wayne, IN
About Us
The DeHayes Group was founded in 1982 as a commercial property and casualty insurance agency with three employees. Organic growth, acquisitions and development of new product lines enabled The DeHayes Group to become the largest locally owned insurance agency in Northeast Indiana. We are pleased to offer commercial property and casualty, group benefits, personal lines, senior benefits, wellness and financial services. The DeHayes Group represents more than 40 insurance carriers, insures over 1,300 business and 1,800 households and is responsible for the health insurance needs of more than 19,000 lives.
Our mission is exceeding expectations beyond insurance. The DeHayes Group proactively delivers the outstanding service and expertise that our clients have come to expect and appreciate for over 30 years. We do this by developing a deep relationship with our clients. This is what guides us to provide you with a tailored solution for your business and personal needs, whether it be property and casualty insurance, employee benefits, personal insurance or financial services.
Personal Lines CustomerService Agent (CSA)
Position Summary:
The primary function of this role is to provide day-to-day maintenance and servicing of Personal Lines accounts. This includes marketing and placing renewal business, partnering with Producers to quote and secure new Personal Lines accounts, and ensuring consistently high levels of client service and satisfaction.
Duties:
Review all applications, renewal requests, and endorsements to ensure compliance with underwriting authority and guidelines.
Prepare and/or authorize auto ID cards as needed.
Prepare and/or authorize binders and Evidence of Property Insurance when required.
Initiate, review, prepare, and process renewals, endorsements, cancellations, and related transactions.
Handle mortgagee and lienholder requests and inquiries via phone and written correspondence.
Assist the Producer and Office Manager with collections and process additional or return premiums.
Process additional or return premiums for agency-billed transactions.
Take claim reports, maintain claim files, mail claim cards to insureds, complete SR21 forms when required, and order police reports as needed.
Review company-issued policies and endorsements for accuracy.
Enter all non-downloaded policy data into the agency management system in accordance with agency procedures.
Participate in training seminars and classes to enhance professional skills and knowledge.
Scan and upload all relevant documents into the agency system.
Maintain the Expiration List and ensure all policies are renewed or rewritten prior to expiration.
Run carrier downloads and process them appropriately.
Enter endorsement requests and new business applications directly into carrier systems.
Obtain underwriting information for carriers as requested.
Run reports and prepare quotations as needed.
Monitor cancellation and late-payment notices; mail annual late-pay/EFT letters to insureds, including retrieving billing notifications from the Allied system.
Set up and maintain customer information in the agency system, including profiling customers and ensuring accurate contact information.
Perform other duties as assigned.
Qualifications:
Active Indiana Property & Casualty License.
Minimum of 1 year of insurance agency experience.
Extensive knowledge of all personal insurance lines, especially those products offered through the agency.
Comprehensive understanding of agency operations, including claims handling, procedures, personal lines rating, agency management systems, and relevant insurance laws and codes.
Proficiency in electronic workflow environments; experience with Applied Epic preferred but not required. Proficiency with Outlook, Word, Excel, document management tools, carrier proprietary systems, and phone systems.
Familiarity with risk assessment and risk management techniques.
Excellent time management, organizational and verbal and written communication skills.
High degree of self-motivation and self-direction.
Hours: Monday - Friday, 8:00am to 4:30pm
Office Location: 11118 Coldwater Road, Fort Wayne, IN 46845
Benefits:
Competitive Compensation
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
$23k-30k yearly est. 1d ago
Executive Payroll Services Leader
Diverse Staffing 4.5
Customer service assistant job in Indianapolis, IN
Full-Time | Executive Leadership | P&L Accountability | Growth Opportunity
Ready to launch a game-changing Payroll Solution with the power of a national brand behind you?
We are seeking a dynamic and entrepreneurial executive to launch, lead, and grow a new high-demand business vertical. This is a new high-impact payroll services company offering solutions for businesses of all sizes. This company is breaking the mold in US payroll services.
Built for light industrial, manufacturing, logistics and other hourly workforce businesses, this payroll platform delivers automated processing, multi-state compliance, and W-2/1099 mastery for companies that need speed, precision, and white-glove service.
This is your opportunity to lead from the ground up with full authority to build the team, own the strategy, drive revenue, and deliver long-term impact.
Responsibilities
Lead the launch and growth of the new business
Build a best-in-class payroll processing operation across multiple states and client types
Design and scale automated systems, compliance protocols, and white-glove client onboarding
Own the division's P&L, margin growth, client retention, and operational excellence
Collaborate with the parent company's executive leadership to align shared client services and brand strategy
Lead cross-functional teams including operations, client service, compliance, and technology
Shape go-to-market strategy alongside marketing and business development teams
Operate within an EOS/Traction framework to track KPIs, quarterly rocks, and team accountability
Requirements
Bring 8-10+ years in executive leadership within payroll services, HR tech, fintech, or staffing
Have direct P&L ownership experience and a track record of scaling a high-performing business unit
Know payroll inside and out-multi-state, W-2/1099, compliance, automation, and operations
Understand the needs of industrial and high-turnover workforces
Thrive in entrepreneurial environments where you can build and lead with autonomy
Embrace EOS principles and performance-driven leadership
What We Offer
Executive authority and visibility within a growing national organization
Competitive base compensation + performance-based bonus and other incentives
Comprehensive benefits: Medical, Dental, Vision, Life, and 401(k)
Paid Time Off + VolunteerTime Off
Support from an established national brand with entrepreneurial flexibility
About This Employer
This employer is focused on delivering scalable, compliant, and people-first solutions in payroll and workforce solutions management. With nearly two decades of experience serving the industrial and logistics sectors, they are launching this new business line to help clients simplify complexity and focus on growth.
EEO Statement
Diverse Staffing is proud to be an Equal Opportunity Employer and represent a EOE employer. We are committed to building a diverse team and creating an inclusive environment for all employees. All employment decisions are made based on business needs, job requirements, and individual qualifications. This process is done without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, or veteran status.
$31k-40k yearly est. 5d ago
Customer Service Representative | Freight Brokerage
Circle Logistics, Inc.
Customer service assistant job in Fort Wayne, IN
Ready to Drive Your Career Forward? At Circle Logistics, we're not just offering a job; we're inviting you to embark on a fulfilling career journey. If you're eager for more than the ordinary and want to contribute to a vibrant, growing industry, we want you on our Circle Logistics Team!
Why Circle Logistics? We believe in the perfect blend of hard work and having fun. Our competitive compensation and robust benefits package are designed to empower you to excel, thrive, and truly enjoy your life. Every day you come into work, you are entering a competitive
and engaging work environment. We recognize what you give to make that happen. That is why we recognize those who go the extra mile and celebrate our victories as a team.
Who We Are: Circle Logistics is a leading third-party logistics provider committed to delivering on our promises of Unwavering Service, Tailored Communication, and Innovative Solutions. With over a decade of experience, we've evolved from a small team to a thriving company valued at half a billion dollars, fueled by an entrepreneurial spirit. Our team of over 500 talented individuals is passionate about delivering exceptional service, personalized communication, and groundbreaking solutions in a high-energy transportation industry that never sleeps!
What We're Looking For:
We're looking for motivated, goal-oriented, self-starters who are:
Professionals who want to launch their career in a new industry
Detail-oriented and organized
Strong communicators - both written and verbal
Comfortable in a fast-paced, team-oriented environment
Ready to make an impact and grow a career
If you're someone with grit, determination, and a desire to win, you'll fit right in at Circle.
Overview:
As a CustomerService Representative, you will work in a fast-paced environment, coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.
Responsibilities:
Enter new load orders into our proprietary web-based software
Initiate “check calls” to track and trace drivers on all pickups and deliveries
Communicate internally with drivers to ensure accurate documentation
Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
Maintain and collect proper paperwork for each shipment
Work cooperatively with Sales and Dispatch to provide solutions for customers' needs and resolve issues
Maintain an outbound call volume of 100 calls per day
No logistics experience? No problem! You'll receive hands-on training from day one and all the tools you need to grow.
Skills/Abilities:
Must have strong attention to detail
Ability to prioritize, balance, and organize information while completing multiple tasks.
Above-average proficiency in Google Drive and Microsoft Suite
Excellent written and verbal communication skills
Excellent teamwork skills
Education and Experience:
High school diploma or equivalent required
Associate's degree preferred
Call center experience is a bonus
Benefits:
Full-time: 40 hours per week
Room for advancement in a fast-growing company that promotes from within
Paid holidays and paid time off
Health, vision, and dental insurance benefits
401(k) Plan
Ready to steer your career in a forward-thinking logistics company? Join us at Circle Logistics, where your drive and expertise will help us navigate new opportunities. Apply today, and together, we'll keep the world moving!
$27k-36k yearly est. 5d ago
Associate Director -CSR
Standard Chartered 4.8
Customer service assistant job in Indiana
Apply now Work Type: Office Working Employment Type: Permanent Job Description: Programme Management & Delivery To support NGO partners, for 100% delivery against project deliverables and financial targets in annual work plan. Closely monitoring the work plan and recommending corrective actions as and when required.
Summary of key functions:
* Project Assurance and Oversight:
* Communication & Documentation
* Programme Development Services
* Support in Portfolio Governance
* Regulatory and business conduct
Project Assurance and Oversight
* Ensure 100% delivery against project deliverables and financial targets in annual work plan. Closely monitoring the work plan and recommending corrective actions as and when required.
* Ensure organizational set-up and project management systems are fully functional and create an enabling environment for successful execution of the project by the implementation partners.
* Support the implementing partners in preparation of the annual work plans and result framework as endorsed by the management.
* Design, develop and implement a comprehensive M&E framework for SCBs CSR activities.
* Ensure timely submission of monthly, quarterly and half yearly progress reports by the development partners. Conduct monthly, quarterly and half yearly progress evaluations and reviews for keeping the internal management abreast of the project/portfolio progress.
* Conduct periodic monitoring, reviews, and evaluation to measure the impact of the projects. Continuous monitoring and analysis of the programme environment, timely readjustment of programme.
* Ensure that lessons learnt feed into the analytical and project work (i.e. results used to make decisions).
* Conduct accompanied visits with implementing partner to the project location to review the progress and to provide handholding support.
* Monitor the quality and efficacy of the project interventions - to achieve the target indicators in a cost effective, timely and sustainable manner.
* Manage the monitoring and evaluation of the Seeing is Believing (SIB), Futuremakers & WASHE portfolio with the external M&E partner.
Key Responsibilities
Documentation & Communication
* Develop internal communications to promote the bank sustainability investment among employees in association with the implementing partners.
* Manage the social media and external communications of the Sustainability portfolio with internal communication team & implementing partners.
* Manage and enhance the Sustainability Bridge page & share case studies.
* Prepare sustainability progress report, briefs, and supervision notes as and when required for the group's senior management and for the CSR committee.
* Provide technical advice and direction in strengthening bank sustainability communication for internal and external stakeholders.
* Develop a plan for the development and dissemination of lessons learnt.
* Conduct regular supervisory/technical assistance visits to the field.
* Coordinate with the M&E Coordinator of partner NGOs for portfolio specific reports, and data for documenting success stories.
Governance and funding
* Develop partner contracts and support in due diligence of the partners to ensure compliance with the Bank's Donation Policy.
* To ensure necessary documentation for payments, utilisation and settlement of projects and regulatory reporting is done in a timely manner
* Support in timely processing of payments to NGO partners and preparing portfolio payment packs as per disbursement timeline.
* Identify and assess sources of regulatory risks related to 2% portfolio.
* Be updated of the changes in the 2% guidelines and ensure that the portfolio remains in sync to the changes.
* Support in reporting of the overall 2% portfolio for the CSR Committee.
Programme Development Services
* Onboard of new sustainability programme partners
* Provide oversight to ensure that the activities being undertaken are in congruence with the project goal and the overall goal of the portfolio.
* Provide feedback to the implementing partner on program activities such as adopt innovative & problem-solving ways of project management, enhancing project future sustainability and convergence with government schemes under the thematic areas.
* Analyze impact assessment reports prepared by independent third-parties, and review the alignment of outcomes in line with those anticipated at the time of engaging in the projects.
* Explore thought leadership around the future of SiB, Futuremakers & WASHE.
Regulatory & Business Conduct
* Display exemplary conduct and live by the Group's Values and Code of Conduct.
* Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
* Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters
Regulatory & Business Conduct
* Display exemplary conduct and live by the Group's Values and Code of Conduct.
* Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
* Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
* CEO India
* Global Head of Community Impact
* Head CABM India & SA
* Head of Sustainability India & GBS
Skills and Experience
* Knowledge of the development sector
* Core themes - water sanitation, employability
* Project Management skills
Qualifications
* Minimum 8- 10 years' experience in managing projects in CSR/ philanthropic & grant making organisations / international development agencies/ large-scale NGOs.
* Relevant experience/knowledge in India in the areas of healthcare (blindness), livelihoods (employment/ self-employment), water and environment initiatives .
* High degree of proficiency in data analytics, reporting, planning & presentation tools.
* Highly proficient in Microsoft tools such as Outlook, Word, Excel, and PowerPoint.
* Ability to conduct research and analysis and deploy monitoring & evaluation frameworks.
* Excellent attention to detail and ability to prioritise efficiently.
* Excellent writing, communication, and project management skills.
* Collaborative, self- motivated and ability to work both in a team as well as independently.
* Flexible to travel extensively to project sites to monitor progress of grant programs.
* Capacity to manage multiple tasks, prioritise effectively, and coordinate activities with various stakeholders.
* Knowledge of the rules and regulations governing CSR and industry best practices
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
* Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
* Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
* Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
* Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
* Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
* Flexible working options based around home and office locations, with flexible working patterns.
* Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
* A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
* Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Apply now
Information at a Glance
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$28k-37k yearly est. 8d ago
Enterprise Solutions Representative
Pitt Ohio 4.5
Customer service assistant job in Indianapolis, IN
PITT OHIO, a $900 million, high service, highly profitably, transportation and logistics service provider is seeking an eager, energetic and experienced Enterprise Solutions Representative to join our Sales Team in the Indianapolis, IN area. Applicants with B2B experience and/or transportation experience are strongly encouraged to apply.
Territories
Northern part of IN (South Bend, IN area)
PITT OHIO experiences growth year after year because of our hard-working employees. As the company continues to grow, one thing ownership has remained committed to is taking care of his people.
PITT OHIO is dedicated to the safe and sustainable motor transport of products, doing right by our employees and our customers, and making a positive impact on the environment.
We offer competitive wages, hospital/medical insurance with no weekly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more!
Purpose
To contribute to the profitable growth of the company's LTL and supply chain solution services.
Responsibilities
• Manage a portfolio of accounts with a special focus on building shipper relationships.
• Leverage PITT OHIO service offerings to create a deeper relationship with existing customers.
• Work with Market Development to prospect and acquire new PITT OHIO Enterprise Account customers.
• Secure accurate supply chain maps to support our consultative sales approach.
• Maintain accurate records, including marketing and sales advances, in Dynamics CRM for all assigned active and prospective customers.
• Use marketing research analysis to develop strategic account profiles to penetrate targeted accounts in your sales territory.
• Effectively communicate the value of logistic and supply chain solutions to your account base.
• Successfully negotiate and improve yield results with your assigned accounts by working with internal stakeholders and tools.
• Collaborate with PITT OHIO's supply chain group and all of the PITT OHIO Transportation Group Operating Companies to implement value added solutions for your customer base.
• Support PITT OHIO Operations and Administration in reducing cost with your customer base
• Collaborate with and support the efforts of the Operations, Pricing, Safety, Claims, Collections and Sales (local Outside Sales and Inside Sales) Departments
• Support all Company goals and policies
• Able to react to change productively and handle other essential tasks as assigned
Other Duties
• Interface with Operations, Pricing, Claims, Collections and other internal departments
• Able to react to change in response to changes in the Company's go-to-market strategy.
• Proficiently use PITT OHIO Sales applications.
• Participate in “Huddles” (collaborative sales meetings) to grow business.
• Participate in monthly terminal safety meetings and summer driver cookouts.
Qualifications
• Minimum 3-5 years sales experience
• Previous experience or ability to learn the transportation industry preferred.
• Previous experience or ability to learn business-to-business selling.
• Fluent English language skills required to effectively communicate with internal and external customers
• Must possess excellent interpersonal, verbal and written communication skills
• Experienced in Microsoft Office programs and the Internet
• Skillful typing
• Valid Drivers License and clean driving record required
• Problem solving, negotiation, and time management skills are essential
Working Conditions
• Travel is required; must be able to energetically travel by car, plane or public transportation
• Weekend and evening entertainment required
PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.
#POE2
$26k-32k yearly est. Auto-Apply 32d ago
Customer Assistance Representative Full Time (Indianapolis, IN, US)
American Airlines 4.5
Customer service assistant job in Indianapolis, IN
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The CustomerAssistance Representative interacts with customersin a courteous, efficient, friendly and professional manner. Starting pay is $ $16.10 per hour.
What you'll do
These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
* Greeting customers when they enter the airport or arrive in the ticket area
* Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
* Assistingcustomers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
* Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
* Troubleshooting kiosk technology issues to identify the source of issues or errors
* Communicating with IT about kiosk technology issues that require additional servicing
* Verifying that customers' carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
* Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
* Assistingcustomers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
* Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
* Accepting and activating customers' self-tagged baggage at the activation station
* Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
* Assistingcustomers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
* Refer customers to customerservice agents when appropriate
* Performing clearance and verification of documents at kiosks
* Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
* Assisting unaccompanied minors with boarding, deplaning, or other transportation
* Providing customers with gate information and directions
* Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
* Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
* Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
* Adhere to government regulations (e.g., DOT, FAA, TSA)
* Adhere to company policies, procedures, and performance standards
* Wear uniforms as required by company policy
* Provide quality customerservicein a professional manner in accordance with American's guidelines
* Use multiple internal resources/systems, including during customer interactions
* Reasonable accommodations may be made for qualifying individuals with disabilities.
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High School diploma or GED or international equivalent
* Must be 18 years of age or older
* Read, write, fluently speak and understand the English language.
* Bilingual language skills may be required in some locations
* Applicable valid driver's license as required by local authorities
* Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
* Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
* Must be authorized to work in the U.S.
Preferred Qualifications- Education & Prior Job Experience
* Working knowledge of Sabre or any other Passenger Service System
* Previous face to face CustomerService experience
* Working in a fast pace environment
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
$16.1 hourly 5d ago
Customer Service - Parent Liaison at Awesome Martial Arts Schedule
Awesome S&C Clarksville 3.8
Customer service assistant job in Clarksville, IN
Our team is growing again, and we are looking for a person who can help welcome our customers to our business and assist us with customerservice related goals!
We are Southern Indiana's best martial arts academy, dance school and camp programs, and we provide classes to children, teens, and adults! Our programs are a blast and we have a high-energy environment!
If you love to be around happy people who love achieving goals, then our academy is going to be a perfect fit!
Please read below for our requirements:
Must have a clean criminal background
Must have reliable transportation
Must have computer skills including: Microsoft word, (Basic) Microsoft excel, and general Internet search skills.
Must have knowledge of social media platforms including: Facebook, Twitter, and Instagram.
Must currently own a smart phone and lap top computer.
Must have great phone and texting skills.
Must be coachable and willing to learn our systems of conducting business.
The weekly schedule that this position will include is:
Monday - late afternoon to evening
Tuesday - late afternoon to evening
Thursday - late afternoon to evening
Saturday - some morning to early afternoon
Visit our websites for more details *****************************
If you feel that you will be the perfect fit for our incredible team, please apply today!
We look forward to speaking with you soon!
Awesome Sports and Camps
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Awesome Sports and Camps provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Part-time
Pay: $12.00 - $13.00 per hour
Benefits:
Employee discount
Schedule:
Evening shift
Tuesday evening, Thursday evening, Saturday morning/afternoon
Weekend availability
Education:
High school or equivalent (Preferred)
Experience:
CustomerService: 1 year (Preferred)
Work Location:
One location
Work Remotely:
No
$12-13 hourly 1d ago
Sales Ops/Billing Customer Liaison
Azenta
Customer service assistant job in Plainfield, IN
Azenta Inc.At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and IntegrityJob TitleSales Ops/Billing Customer LiaisonJob Description
How You'll Add Value
The Sales Operations Customer Liaison is responsible for managing the client experience. This role will manage critical aspects of client interaction for activities outside of sales or operations support. This role will create
processes and support communication with all core business departments to assure alignment. This role will support the customer as a main point of contact for non-operational client change requests.
What You'll Do
Ensures effective communication between client and Azenta teams.
Provides support for non-operational client change requests.
Initiates post-win contract/purchase order change requests to notify and trigger client action.
Coordinates post-win activities which fall outside of project management or sales functions.
Supports internal billing inquiries and liaises with client contacts and internal teams to resolve.
Monitors client email inquiries and routes to appropriate departments or manages the inquiry with internal teams.
Manages client deliverables for name/address change requests, purchase order updates, or client inquiries supported by internal teams.
Provides Sales Operations support for requests which fall outside of quoting and contracts. Connects with Sales and Sales Operations if updated quotes/contracts are needed for client delivery.
Pulls billing data to address client inquires and/or connects with billing teams to provide requested data.
Ensures client responses are completed in a timely manner and according to department quality standards.
Provides continual evaluation of processes and procedures. Is responsible for suggesting methods to improve processes and service for both internal and external customers.
What You Will Bring
Bachelor's Degree
3+ years' experience in finance, billing, and/or sales operations role
Customer support experience required
Preferred experience with SFDC (Salesforce.com) or similar solution
Excellent analytical and organizational skills
Excellent verbal, written, and presentation skills
Attention to detail, accuracy, and proactive relevance to company interests
Your Working Conditions
Office setting
Employee may occasionally work in an area with potentially infectious materials.
Employee will be responsible for maintaining a clean work environment and enforcing and following Universal Precautions for bloodborne pathogens when working in an area considered to be potentially contaminated.
EOE M/F/Disabled/VET
If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at ********************* for assistance.
Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.
United States Base Compensation: $50,000.00 - $62,000.00
The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs.
$50k-62k yearly Auto-Apply 49d ago
Sales Ops/Billing Customer Liaison
Azenta Inc.
Customer service assistant job in Plainfield, IN
Azenta Inc. At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity
Job Title
Sales Ops/Billing Customer Liaison
Job Description
How You'll Add Value
The Sales Operations Customer Liaison is responsible for managing the client experience. This role will manage critical aspects of client interaction for activities outside of sales or operations support. This role will create
processes and support communication with all core business departments to assure alignment. This role will support the customer as a main point of contact for non-operational client change requests.
What You'll Do
* Ensures effective communication between client and Azenta teams.
* Provides support for non-operational client change requests.
* Initiates post-win contract/purchase order change requests to notify and trigger client action.
* Coordinates post-win activities which fall outside of project management or sales functions.
* Supports internal billing inquiries and liaises with client contacts and internal teams to resolve.
* Monitors client email inquiries and routes to appropriate departments or manages the inquiry with internal teams.
* Manages client deliverables for name/address change requests, purchase order updates, or client inquiries supported by internal teams.
* Provides Sales Operations support for requests which fall outside of quoting and contracts. Connects with Sales and Sales Operations if updated quotes/contracts are needed for client delivery.
* Pulls billing data to address client inquires and/or connects with billing teams to provide requested data.
* Ensures client responses are completed in a timely manner and according to department quality standards.
* Provides continual evaluation of processes and procedures. Is responsible for suggesting methods to improve processes and service for both internal and external customers.
What You Will Bring
* Bachelor's Degree
* 3+ years' experience in finance, billing, and/or sales operations role
* Customer support experience required
* Preferred experience with SFDC (Salesforce.com) or similar solution
* Excellent analytical and organizational skills
* Excellent verbal, written, and presentation skills
* Attention to detail, accuracy, and proactive relevance to company interests
Your Working Conditions
* Office setting
* Employee may occasionally work in an area with potentially infectious materials.
* Employee will be responsible for maintaining a clean work environment and enforcing and following Universal Precautions for bloodborne pathogens when working in an area considered to be potentially contaminated.
EOE M/F/Disabled/VET
If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at ********************* for assistance.
Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.
United States Base Compensation: $50,000.00 - $62,000.00
The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs.
$50k-62k yearly 33d ago
Customer Service Agent
Milwaukee Tool 4.8
Customer service assistant job in Greenwood, IN
Customer success is extremely vital to the long-term success of our organization. We will achieve such success by ensuring our customers are receiving massive value from our service. As such, we will rely on the partnership of premier, customer success agents who will own driving success for our customers. The representative will act with a great sense of urgency and will intentionally and consistently deliver elite experiences to our valued partners.
Duties/Responsibilities
Acts as a dedicated and empowered customer success agent IC or End-User Channel.
Responsible for meeting 100% daily target goals
Through using listening skills to determine the root cause of a customer's question/problem
Independently analyzes concerns from customers and provides adequate and timely solutions.
Troubleshoots and utilizes self-help tools to assist with technical issues.
Strong knowledge of Milwaukee products and services.
Exhibits agility by working cross-functionally with crucial support business units to resolve inquiries as a one-call resolution
Escalate unresolved issues to higher-level team members like your Team Lead and/or Supervisor for clarification or resolution
Maintain accurate records of service interactions
Education and Experience Requirements
Requires education equivalent to four years of high school
0-2 years of CustomerService or Support
Basic understanding of service operations and workflows
Strong analytical, interpersonal, organizational, and time management skills
Demonstrates effective and active listening skills, patience, and professionalism
Ability to prioritize and complete tasks within the required timelines
Excellent written and verbal communication skills
Proficiency in Microsoft Office products, including Word, Excel, and PowerPoint (Microsoft Office Products)
Milwaukee Tool is an equal opportunity employer.
$28k-31k yearly est. Auto-Apply 6d ago
Customer Liaison & Project Coordinator - Custom Homes
Sigma Builders LLC
Customer service assistant job in Carmel, IN
Job DescriptionCustomer Liaison & Project CoordinatorSigma Builders | Carmel, Indiana
Sigma Builders, a luxury custom home builder, light commercial, and remodeling firm based in Carmel, Indiana, is seeking a Customer Liaison & Project Coordinator to join our team. This position is available due to the planned retirement of a long-tenured team member and is a key role within our organization.
This individual serves as the primary point of contact for clients at the start of their custom home journey and plays a critical role in coordinating communication between homeowners, the build team, and the interior design team. Strong customerservice, organization, and follow-through are essential for success in this role.
Key Responsibilities
Serve as the first point of contact for clients after contract signing
Coordinate the transition from contract to construction start and champion the progression of staged client selections through project completion
Act as a liaison between clients, project managers, construction teams, and interior designers
Maintain clear, professional, and timely communication with all parties
Track processes, timelines, approvals, and required documentation
Support internal teams by keeping information organized and up to date
Ensure a high level of client satisfaction through proactive communication and follow-up
Assist with coordination related to selections, design communication, and pre-construction activities
Qualifications & Skills
Strong customerservice background; comfortable being client-facing and handling questions with confidence and professionalism
Excellent verbal and written communication skills
Highly organized with strong follow-up, persistence, and attention to detail
Ability to work collaboratively in a team environment
Proficient in Microsoft Office products (Outlook, Excel, Word required)
Experience with builder software (Buildertrend) is not required but highly beneficial
Understanding of residential construction processes and technical home-building terminology
Experience or familiarity with remodeling or custom home projects is a plus
Ideal Candidate
The ideal candidate is dependable, proactive, and calm under pressure. This role often sets the tone for the client's experience with Sigma Builders, so professionalism, warmth, and consistency are critical. You must be comfortable juggling multiple projects, managing details, and following items through to completion.
What We Offer
A collaborative, supportive team environment
The opportunity to work on high-end custom homes, light commercial, and remodeling projects
A stable, long-term position with room to grow
Competitive compensation based on experience
Benefits
401(k)
Flexible schedule
Health insurance
Health savings account
Paid time off
$29k-58k yearly est. 8d ago
Customer service
Open Road Staffing 4.3
Customer service assistant job in Indianapolis, IN
The tamale place is looking to fill full and part time Custer service positions. The right candidate must be able to follow directions easily and must take pride in what you do . Hours of operation are mon-sat 10-9 and Sunday 12-8 No late nights Open availability preferred
Compensation based on experience
Paid breaks and employee meals
Must fill out paper application
1155 e stop 11 rd
13173008748
Www.thetamaleplace.com
Additional Information
All your information will be kept confidential according to EEO guidelines.
$31k-39k yearly est. 1d ago
Patient Support Call Center - Full-Time
Bridgeview Eye Partners 4.6
Customer service assistant job in Fort Wayne, IN
The Scheduling Coordinator is responsible for providing exceptional customerservice through patient communication management and patient education and sales. This individual is responsible for practice success through schedule management and optimization.
NO LATE NIGHTS OR WEEKENDS!!!! PAID HOLIDAYS OFF (after 60 days)!!!!
ESSENTIAL RESPONSIBILITES:
Ensures Quality of Care and Exceptional CustomerService through:
Patient Communication Management
Greet patients in a friendly, professional manner using proper telephone etiquette
Follow up on missed and cancelled appointments
Triage patient's needs to schedule appropriately
Patient Education
Provide patient education on the purpose and expectations and expectations of their appointment
Make patients aware of insurance eligibility
Ensures Practice Success throughout each patient encounter through:
Appointment capture
Effective schedule management and optimization
Data Collection and Accuracy:
Collecting and entering thorough demographic data and verify its accuracy.
This is a call center - medical environment
EDUCATION AND/OR EXPERIENCE:
High school graduate, or equivalent
Previous medical office experience is preferred
COMPETENCIES:
Polite, professional, and courteous.
A focus on the provision of quality care and service excellence.
Proficient in EHR, including proven competency in accuracy of data entry.
Proficient with optometric medical terminology.
Recognition of the exam process and the ability to record exam details.
Ability to effectively communicate in person, by phone, and in writing.
Superior organizational skills and attention to detail.
Dependable and self-motivated.
Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast-paced environment
ENVIRONMENT AND PHYSICAL DEMANDS:
Physical Activity: Talking, Hearing.
Physical requirements: Sedentary work. Involves sitting most of the time.
The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
PERSONAL DEVELOPMENT:
Staff members are required to meet training expectations within the initial 90-day probationary period.
Obtaining certification through in optometric certification program is encouraged. BVEP will aid all employees eligible for the Employee Career Development Program.
$26k-33k yearly est. 41d ago
Account Specialist II - Centralized Transaction Operations Customer Service Team
JPMC
Customer service assistant job in Indianapolis, IN
At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Centralized Transaction Operations CustomerService Account Specialist's work is creative, exciting, and different every day.
As an Account Specialist II in Centralized Transaction Operations CustomerService department, you will take approximately 80 - 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customerservice, inner competitiveness will allow you to excel in our fast paced environment.
Job responsibilities
Work in a call center environment that requires 100% phone-based customer interaction
Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
Communicate with customersin a metrics-driven environment
Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
Take ownership of each customer interaction while treating them with respect and responding with empathy
Work both independently and in a team environment
Abide by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities, and skills
2+ years of customer interaction or customer support experience required, either by phone or face-to-face
1+ years computer experience, utilizing multiple computer applications in a Windows-based environment
Ability to multitask using a computer and simultaneously provide customer support
Comfortable in a fast-paced, consistently changing environment
Preferred qualifications, capabilities, and skills
Previous experience working in a Hospitality, Restaurant or Retail industry
Have a passion for helping people by solving problems, presenting, and explaining solutions
Branch experience
Work Schedule: Monday - Friday hours vary schedule will fall between 10:00am - 9:00pm
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.
$23k-34k yearly est. Auto-Apply 60d+ ago
Call Center (Patient Support Specialist)
Dermatology Inc.
Customer service assistant job in Greenwood, IN
The ideal candidate will be able to multitask in a fast-paced setting, answering more than 100 calls per day while being courteous, a patient advocate, and promoting a positive patient experience. They must also be extremely detail-oriented and be able to develop strong interpersonal relationships with patients and staff.
• Register and schedule patients referred by outside physicians (via phone or fax). Ensure complete and accurate registration, including patient demographics and current insurance information.
• Verify patient insurance, including referrals and authorization requirements.
• Triage phone calls to appropriate staff members
• Additional duties as assigned.
Requirements
• Strong patient advocate, promoting a positive patient experience.
• Experience with an EMR scheduling system.
• Previous medical practice experience is a plus
• Basic insurance knowledge
• Dedicated team-player
• Dependable and reliable
• Ability to effectively communicate with patients
• Focused on accuracy and attention to detail.
• Positive, energetic personality
Requirements:
$24k-33k yearly est. 13d ago
Hotel Reservations (GSCA)
Full House Resorts 3.2
Customer service assistant job in Rising Sun, IN
Essential Job Functions:
Provide superior service to all customers.
Answer and assist all calls presented within the Guest Services, PBX and Front Desk areas.
Accurate reservations input into property reservations system.
Accurate checking in and checking out/posting of hotel guests.
Responsible for the daily maximization and occupancy and rate goals.
Responsible for assigning casino patrons to the correct promotion or event blocks along with the appropriate number of entries.
Responsible for accurate data entry into all hotel and casino systems.
Complete daily reports and checklists.
Deliver/sort mail; bulk mailings.
Notify the Hotel Supervisor of any inventory shortages with room blocks or event blocks.
Assistin baggage and coat check customerservice.
Greet group guests visiting the property.
Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.
Other Job Functions:
Perform miscellaneous duties as assigned.
Maintain complete knowledge of departmental policies, procedures and service standards.
Job Qualifications:
Experience Required: Guest Service Center Agent or similar experience.
Education Required: High school diploma or equivalent.
Skills, Knowledge and/or Abilities Required: Professional and positive demeanor. Excellent customerservice skills, outstanding verbal and written skills, detail oriented. Ability to communicate clearly and accurately with all external & internal customers. Must be able to work weekends, evenings and holidays. Knowledge of hotel and casino system helpful. Able to prioritize tasks and adapt to change as necessary. Strong computer skills.
Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2.
Other Specialized Requirements: Must be able to pass Rising Star Hotel Comping Test.
$28k-32k yearly est. 60d+ ago
Commercial Lines Customer Service Agent
The Dehayes Group
Customer service assistant job in Fort Wayne, IN
About Us
The DeHayes Group was founded in 1982 as a commercial property and casualty insurance agency with three employees. Organic growth, acquisitions and development of new product lines enabled The DeHayes Group to become the largest locally owned insurance agency in Northeast Indiana. We are pleased to offer commercial property and casualty, group benefits, personal lines, senior benefits, wellness and financial services. The DeHayes Group represents more than 40 insurance carriers, insures over 1,300 business and 1,800 households and is responsible for the health insurance needs of more than 19,000 lives.
Our mission is exceeding expectations beyond insurance. The DeHayes Group proactively delivers the outstanding service and expertise that our clients have come to expect and appreciate for over 30 years. We do this by developing a deep relationship with our clients. This is what guides us to provide you with a tailored solution for your business and personal needs, whether it be property and casualty insurance, employee benefits, personal insurance or financial services.
Commercial Lines CustomerService Agent (CSA)
Primary Role:
The Commercial Lines CustomerService Agent (CSA) is responsible for the day-to-day servicing and maintenance of assigned commercial insurance accounts. This role supports both new business and renewals while delivering a high level of client service and satisfaction.
Key Responsibilities:
Market and place commercial lines new business and renewal accounts.
Maintain and service assigned accounts, ensuring accuracy and timeliness.
Update insurance applications and gather underwriting information, including loss runs.
Prepare and issue proposals, binders, auto ID cards, and renewal certificates.
Process policy endorsements and service requests received via phone, email, or fax in accordance with agency procedures.
Serve as a reliable point of contact for clients, addressing questions and ensuring a positive service experience.
Qualifications:
Active Indiana Property & Casualty license required
Minimum of 5 years of commercial insurance brokerage or equivalent experience
Extensive knowledge of all lines of commercial insurance, including sophisticated and less common coverages, especially those products represented through the agency
Experience with real estate and contracting accounts is highly preferred
Solid understanding of brokerage operations, including claims handling, commercial lines rating, agency management systems, and applicable insurance laws and regulations
Proven ability to work effectively in an electronic environment; Applied Epic experience preferred but not required; Proficiency with Microsoft Office Suite, document management systems, carrier platforms, and phone systems
Excellent time management, organizational and verbal and written communication skills
High level of self-motivation and ability to work independently
Strong attention to detail and accuracy
Strong mathematical aptitude preferred
Hours: Monday - Friday, 8:00am to 4:30pm
Office Location: 11118 Coldwater Road, Fort Wayne, IN 46845
Benefits:
Competitive Compensation
Health Insurance Plans (PPO, HSA, Copay Options)
Dental Insurance
Vision Insurance
Company Paid Disability Insurance
Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
401(k) with Safe Harbor Match
Paid Time Off
Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.