Customer service assistant jobs in Iowa - 1,318 jobs
Customer Support Representative II
Acro Service Corp 4.8
Customer service assistant job in Johnston, IA
Job Title: Customer Support Representative II
Duration: 9 months contract on W2 (possible extension)
Fully Onsite
These positions will be on the Customer Support Team in a Technical Support Center.
Please note: Currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment and can monitor for positions through the careers page.
This position will not be extended beyond the current end date. To help with recruitment, the managers have agreed to offer a retention bonus at 3 months of employment and an additional bonus after successful completion of assignment. These will be $1,000 each.*
REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE:
· Skills in interpersonal communications, negotiation, and conflict resolution.
· Excellent written and verbal communication skills
· 6+ months experience with customerservice/support experience.
· Proficiency with Microsoft Office products
· High comfort level and experience with consumer software applications.
· Strong computer, research and troubleshooting skills.
· Ability to work support hours and occasional holidays to support the business.
DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:
* Knowledge of agriculture customers
* Agriculture operations experience, including Precision Farming experience
* Prior work experience in Agriculture or Technology dealer channels
* Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
**Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc.. If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works**
Support hours fall between 7am - 6pm CST, Monday - Friday and 8 am - 12 pm CST, Saturday.
· Schedule may include occasional holidays and overtime based on the needs of the business.
· Candidate must be available to work any 8-hour shift within the 7am-6pm support window.
· Shifts are subject to change based on volumes.
SPECIAL CONSIDERATIONS:
· Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
· Takes approximately 3-4 months from start date to reach full productivity.
· Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee.
Interviews will include behavioral based questioning
· Candidate will be asked to share specific examples
Visa sponsorship is not available, now or in the near future, for this position.
$33k-40k yearly est. 4d ago
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Customer Support Representative II
Acro HR Solutions
Customer service assistant job in Johnston, IA
Job Title: Customer Support Representative II
Duration: 10 months contract on W2 (possible extension)
Fully Onsite
These positions will be on the Customer Support Team in a Technical Support Center.
Please note: Currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment within and can monitor for positions through careers page.
This position offers a retention bonus after 6, 12, and 24 months of employment.
This position offers pay increases based on 6, 12, and 24 months of employment.
Retention bonuses and pay increases are forfeited for those who do not complete their assignments or end assignments early. Subject to review.
PRIMARY RESPONSIBILTIES & DUTIES: The ISG R4 (Region 4) support team provides front-line technical support/information/solutions to dealers and customers on Intelligent Solutions Group (ISG)product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team:
/Website-Dashboard, JDLink, Operations Center, Apex Farm Management, Stellar Support, Mobile Apps, GreenStar Displays, StarFire Receivers, JDLink Terminals, AutoTrac and machine guidance.
This position will not be extended beyond the current end date. To help with recruitment, the managers have agreed to offer a retention bonus at 3 months of employment and an additional bonus after successful completion of assignment. These will be $1,000 each.*
REQUIRED SKILLS REQUIRED SKILLS, KNOWLEDGE,&RELEVANT WORK EXPERIENCE:
* Skills in interpersonal communications, negotiation, and conflict resolution
* Experience with customerservice / support
* High comfort level and experience with consumer software applications
* Strong computer and troubleshooting skills
* Ability to work off-shift hours and occasional holidays to support the business
* Experience with data management
DESIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:
* Knowledge of agriculture customers
* Agriculture operations experience, including Precision Farming experience
* Prior work experience in Agriculture or Technology dealer channels
* Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline
**Manager highly prefers candidates with a degree, in any field such as Business, Math, Ag, etc.. If they are a high school graduate with no additional education, he would like to see them have a technical certification that shows that they understand how IT database management works**
Support hours fall between 7am - 6pm CST, Monday - Friday and 8 am - 12 pm CST, Saturday.
· Schedule may include occasional holidays and overtime based on the needs of the business.
· Candidate must be available to work any 8-hour shift within the 7am-6pm support window.
· Candidate will work on-site (Johnston, IA) five days a week
· Shifts are subject to change based on volumes.
SPECIAL CONSIDERATIONS:
· Training and mentoring will be on the 8-4:30am shift and last approximately 6 weeks.
· Takes approximately 3-4 months from start date to reach full productivity.
· Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year. Will ride along with a Deere full-time employee.
$33k-42k yearly est. 5d ago
Route Service Representative (Spencer)
Advance Services 4.3
Customer service assistant job in Spencer, IA
Immediately Seeking! Route Service Representative (Spencer) Monday-Friday | Full Time | Shifts: 6:00 AM - 4:00 PM | 7:00 AM - 5:00 PM Pay $800 per week Duties include but are not limited to:
Conduct laundry deliveries and pickups from customer locations
Verify all systems are in order before deliveries, including pre-trip and post-trip vehicle inspections
Check paperwork to ensure all deliveries are accurate
Drive truck along established routes and service existing customer base
Deliver cleaned uniforms, industrial items, and other rental products; pick up soiled items
Load and secure laundry carts onto trucks or trailer beds, including operating lift gates
Help grow customer base by upselling and cross-selling products and services
Report customer feedback or vehicle issues to supervisor
Maintain a clean and safe work environment
Perform other duties as assigned
Qualifications:
Clean Motor Vehicle Record (3 years)
Able to pass pre-employment requirements (drug/alcohol test, fit-for-duty test, DOT physical)
Basic reading, writing, and counting skills
Able to use an electronic handheld device or cell phone
Strong teamwork, communication, and customerservice skills
Ability to manage multiple tasks in a fast-paced environment
Self-motivated and able to work with limited direction
Physical Skills and Abilities:
Lift up to 50 lbs. unassisted and move rolling carts up to ~250 lbs.
Stand, bend, stoop, squat, kneel, twist, lift, push, and walk throughout shifts
Drive a delivery truck or step van safely for extended periods
Work outdoors in all seasons with exposure to the elements
Why work for Advance Services, Inc.:
Advance Services is for and about people; we are your employment specialists
Easy application process-no fees!
Weekly pay
Fun safety and attendance incentives
Health benefits for you and your family
PTO so you have time for yourself
Great referral incentives
Partnering with top companies in the area
Apply today:
Click the apply button to visit our website. Please select the Spencer, IA branch, or call our office at **************.Click the apply button to visit our website. Please select the Spencer, IA branch, or call our office at **************.
Stop in and see our friendly staff at:
2512 HWY BLVD, Spencer, IA 51301
Advance Services is an equal opportunity employer.
$800 weekly 7d ago
Customer Relationship Lead
Microbac Laboratories, Inc. 4.0
Customer service assistant job in Newton, IA
Come join our family! Microbac Laboratories is an essential business offering competitive pay and benefits including medical, dental, vision, life insurance, disability, generous paid time off including vacation, holidays and flex-time, a wellness program, referral bonus, tuition reimbursement and more!
Whether you are just starting your career in science or looking to further it, Microbac will put you on the path of an exciting career with room to grow. Quality, safety, giving back to our communities, diversity and inclusion, customer success and employee wellbeing are part of our core culture. We are looking for motivated individuals to join our family as a Customer Relationship Lead.
ABOUT MICROBAC
Microbac serves our clients with the utmost expertise and respect for their market requirements, constraints and challenges. We embody a company-wide commitment to exceptional customer experience, which has been refined over nearly 50 years of trusted, analytical and measurement experience.
Through our network of laboratories, offices, and field services, we have the flexibility to meet the unique requirements for each client, project and scope.
As a privately held third-party testing company, Microbac operates with a commitment to safety, quality and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and life science markets.
JOB SUMMARY
The Customer Relationship Lead serves as our primary point of contact between this department and the CustomerService Manager. Through gaining a thorough understanding of the area requirements, time frames, flow and personnel, they ensure our clients will have correct samples logged in the system and supplies on hand to sample. This leadership position requires a high amount of communication, organization, decision making, and the ability to effectively coordinate the activities of cross-functional teams in a deadline driven work environment. Essential Functions:
Gain a thorough understanding of client needs; act as the liaison between the client, team members, and our laboratory staff teams; Troubleshoot and head off problems, preventing them from adversely affecting the client.
Learn each aspect / job in the area and be able to fill in as needed.
Maintain sample storage areas.
Coordinate communications and actions between internal departments/functions.
Monitor the area flow and adjust if needed to meet all analytical hold times and outbound shipping deadlines.
Work with CS personnel on both daily and quarterly shipping orders.
Work with CS manager on supply inventory and ordering.
Work with Field Service personnel on courier routes and turn coolers.
Minimum Qualifications
Degree in Food Science, Chemistry, or a related field of study; Technical understanding of Food and/or Environmental Testing requirements.
Food and/or Environmental Testing Laboratory Experience is strongly desired.
Client service or QA experience preferred.
Ability to communicate clearly and effectively with both laboratory staff and non-technical individuals.
Exceptional ability to work with others to troubleshoot and solve problems and delegate tasks when necessary.
Familiarity with the regulatory testing requirements within the industry (i.e.; FDA; EPA).
Demonstrated ability to effectively plan, organize and lead projects.
Ability to demonstrate an observable commitment to service excellence and brand standards.
Leadership in group of less than 10 people.
Previous experience working in production setting.
Customerservice experience preferred.
Ability to communicate clearly and effectively within all areas of the laboratory.
Exceptional ability to work with others to troubleshoot and solve problems and delegate tasks when necessary.
Demonstrated ability to effectively plan, organize and lead daily tasks and special projects.
Ability to demonstrate an observable commitment to service excellence and brand standards.
Maintaining a high level of customer contact, Customer Relationship Lead gains a thorough understanding of client needs and act as the liaison between the client and our laboratory staff teams
Customer Relationship Leads manage the logistics of client projects, ensuring client needs are met in a timely and cost-effective manner
Lead the Customer Relationship team to achieve success for all customers.
Works with the CRM to plan, organize and ensure proper execution of the welcoming and on boarding process in a consistent, professional, and timely manner for all assigned accounts. Accountable for accurate account set up and responsible for setting up programs and testing information in the laboratory information management system (ELEMENT / CRM / AXIS / CONTROL and any other system set ups critical to customer management.
As part of the onboarding process, review first sample Certificate of Analysis (COA) and invoice with the customer to verify that appropriate tests and reporting format are as requested.
Answer customer phone and email inquiries, identify customer requirements, provide results and additional information that meets or exceeds the customer's expectations and follow up with solutions.
Contact customers with information regarding test results that will be late or are out-of-specification and document all customer interactions in the customer relationship management (CRM) system.
Works with internal leadership and staff to ensure the quality of work completed and reported meets or exceeds. pre-determined quality standards; and that the Company QA Program is followed and promoted.
Supports quality and proactively participates in continuous improvement initiatives in the department.
Maintain and grow overall client satisfaction through collaboratively working with clients to provide services that meet their needs and exceed their expectations.
Effectively communicate customer requirements and coordinate projects with internal departments not limited to Customer Relations, Sales, Field Services and Laboratory Operations to ensure client needs are addressed in a timely and appropriate manner.
Assist in customer complaint handling and investigation of customer complaints in accordance with company quality policy and SOPs.
May delegate work assignments within the Customer Relationship Department.
May manage and develop Customer Relationship staff in some locations.
Monitor the progress of projects, heading off any potential setbacks that could adversely affect the customer.
Communicate technical data to the laboratory's senior leadership and to clients.
Maintain client files.
Manage the financial and business aspects of assigned accounts, working closely with sales.
Assists in communication/resolution of billing issues.
Review analytical reports for completeness and accuracy prior to releasing to the client.
Draft reports and other documentation and distribute as necessary.
Field incoming leads and ensure they are transferred to the correct TSM/AM/Sales.
Assumes accountability for the promptness of completing tasks and projects.
Develops new products and/or services through evaluation of client needs through generating ideas for consideration.
Identify cross selling and/or other customer intelligence that may be useful in creating new opportunities for existing customers.
Provide support to the Sales teams and other CR team members. This may include customer visits or back up support for other team members.
Participate in annual training certification to maintain working knowledge of tools required to perform the job; not limited to the Laboratory Information Management System (ELEMENT), CRM, and Standard Operating Procedures (SOPs).
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements:
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools; talk or hear. The employee is occasionally required to stand, walk, and sit.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include color vision and depth perception.
Working Conditions:
While performing the duties of this job, the employee will be in a general office environment.
The noise level in the work environment is usually moderate.
This job may require travel less than 20%
As a privately held third-party testing company, Microbac operates with a commitment to safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and life science markets.
OTHER:
This is not an exhaustive list of all duties an employee may be required to perform. Microbac reserves the right to revise the job description at any time.
Employment is at-will. Microbac, promotes a drug-free, alcohol-free workplace. Applicants considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.
Microbac is an Equal Opportunity Employer - We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.
$80k-119k yearly est. Auto-Apply 41d ago
Customer Experience Lead-Kennedy
Victoria's Secret 4.1
Customer service assistant job in Dubuque, IA
A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top-line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $15.00
Maximum Salary: $19.00
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Demonstrates excellent merchandising skills.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 1 year of retail experience preferred.
* Experience directing other individuals in the performance of their job duties preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$15-19 hourly 15d ago
Customer Service Assoc. - Part-time Adel, IA
Lincoln Savings Bank 4.0
Customer service assistant job in Adel, IA
Job Duties and Responsibilities
Provides customerservice for all clients of Lincoln Savings Bank (LSB). CustomerService Associates (CSA) balance their teller drawer daily, which includes cash handling, periodic batching of deposits and cashed checks. CSAs also handle administrative tasks such as processing client requests, account document review, answering/directing phone calls and ordering of branch supplies.
Processes customer transactions with accuracy and professionalism, while keeping a high level of customerservice.
Answers and routes telephone calls, takes messages, provides information and directs calls to appropriate staff.
Responds to client inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
Refer clients for additional retail and bank services.
Balances teller drawer, vault, coin machine and ATM.
Bundles and scans appropriate work through the Branch Capture System.
Acts in accordance with all LSB regulatory policies and procedures.
Represents Lincoln Savings Bank in a positive light in all professional duties.
Participates in civic, community, and networking events to cultivate productive relationships for Lincoln Savings Bank.
Performs other duties and responsibilities as defined by management.
Necessary Skills and Attributes
Excellent communication skills
Positive, customer-focused mindset
Ability to multi-task while still meeting deadlines
High school diploma or equivalent
Prior customerservice and retail experience
Proficient in Microsoft Office (Outlook, Word, Excel)
Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
$31k-35k yearly est. Auto-Apply 12d ago
Part Time Airport Agent - Customer Service
Envoy Air Inc. 4.0
Customer service assistant job in Des Moines, IA
Come and work for Envoy Air, an American Airlines Group Company, at DSM and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customerservice.
We are hiring immediately, with no experience required!
Pay rate: $16.29 / HR
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network.
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.
What you will be doing!
Do you find joy and satisfaction in helping people? As a CustomerService Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination.
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
18 years or older.
High school diploma, GED, or international equivalent.
Ability to pass a pre-employment drug screen and background check.
Authorized to work in U.S. without sponsorship.
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
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$16.3 hourly Auto-Apply 6d ago
Customer Support Representative
Mahaska 4.0
Customer service assistant job in Urbandale, IA
Job Description
Join the Mahaska Team as our CustomerService Representative.
Mahaska is proud to be an Equal Opportunity Employer and encourages people of all walks of life to apply today!
As a CustomerService Representative, you will be a key point of contact in our Des Moines, Iowa facility, ensuring exceptional service and support to customers and employees. You will handle customer interactions, process orders, address inquiries, and provide comprehensive support in a professional and timely manner.
Essential Duties and Responsibilities
Support the office environment by assisting the team and keeping general supplies well-stocked and organized
Collaborate with a diverse team to ensure administrative tasks are handled accurately and in an efficient manner
Contribute to local Accounts Receivable tasks
Provide excellent customerservice by assistingcustomers and employees
Embrace a variety of other exciting duties as assigned or instructed
Create digital production art including illustrations, photo treatments, and other visual assets as needed.
Take ownership of assigned design projects, take direction from brand and team leaders, and follow established processes to ensure smooth delivery of creative assets.
Effectively conduct in-depth data analysis, to communicate goals and objectives to other team leaders.
Develop and recommend data-driven solutions to improve operational efficiency, reduce costs, and enhance customer experience.
Effectively communicate data analysis findings with the team
Required Knowledge, Skills and Abilities
Fantastic phone etiquette and customerservice skills
Skill in organizational abilities, multitask management, and eager to be a part of and support a team
Willingness to take direction and follow through with the completion of an assigned task
Refined proofreading, grammar and spelling skills
Proficient in Microsoft Word, Excel, Google Workspace and other relevant software applications. with a minimum of three (3) years of progressive experience in office assistance, clerical, records processing, or related office work, office software, and internet usage or
Any equivalent combination of training and experience that will have provided the required knowledge, skills, and abilities.
Ability to communicate effectively verbally and in writing, including composing emails.
Ability to establish and maintain effective working relationships with other employees, brand representatives, and the general public, fostering a collaborative and professional work environment.
High School Degree and six (6) years of experience; a combination of education and experience can be used
Positive attitude with a willingness to be adaptable
Expertise in database maintenance, ensuring data integrity, and managing large sets of information with attention to detail.
Demonstrated ability to effectively utilize design software like Adobe, Canva, and AI to generate creative projects.
Excellent benefits and company perks!!
Our benefit packet includes
: Health, RX, Dental, Company paid Life Insurance policy for full-time employees, Additional, spouse and child life insurance, 401 (k), paid personal days, and paid vacation. All are eligible on the 1
st
of the month following 60 days of employment!
At 1 year of service, you will get a chance to meet with our 3
rd
party financial advisors to help you with your financial planning needs.
Company Perks include
: We also offer employee product discounts, and college scholarships for our employees & dependents.
Mahaska is an Equal Opportunity Employer
All job offers are contingent upon passing the pre-employment background check and drug screening process. Mahaska encourages qualified candidates to submit their applications if they think they would be a good fit for the position, even if they have a concern that their background check or drug screen results may not meet the company's expectations. A positive result on these screens does not automatically mean employment will be denied. Please submit your application and answer the screening questions honestly as each report is reviewed individually to determine if a candidate will proceed with employment and any information provided during the application process will be considered as part of the decision-making process. Upon hire, all new employees are required to provide documentation of their eligibility to work in the United States. Applicants must currently be authorized to work for ANY employer in the United States. Mahaska is unable to accept applications that would require sponsorship of an employment Visa at this time. Mahaska is an Equal Opportunity Employer. All applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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$30k-36k yearly est. 3d ago
Customer Support Representative I
Shorr Packaging Corporation 3.3
Customer service assistant job in Des Moines, IA
Together, We Own it! Start your employee owner journey with Shorr Packaging.
The Customer Support Associate is responsible for conducting pre-order research and entering customer sales orders with great accuracy and timeliness to ensure a smooth customer experience. As an integral team member, this individual also provides other key activities to assist the overall needs of the Customer Support Department including fulfillment of customer requests for shipping paperwork, invoices, shipment tracking and expedites. Success in this fast-paced role is ensured by demonstrating excellent teamwork skills paired with the ability to manage time sensitive processes to meet expected service levels for our customers.
Responsibilities
Enter customer sales orders and sample requests into Shorr's ERP system with accuracy and efficiency to meet expected service levels.
Conduct pre-order research if needed prior to order entry to ensure correct product, pricing, and shipping requirements are entered.
Perform new item set-up in concurrence with Shorr's Data Coordinator team using Shorr quoting and ERP systems.
Release customer sales orders from Shorr's Order Manager portal to Sxe.
Set-up and maintain customer specific lists/tables in ecommerce platform to ensure a smooth customer ordering experience.
Ensure follow-though activities are completed such as sending order confirmations to customers and release of orders to warehouse for shipment.
Administrative Tasks:
Setting up new customer accounts and ship to's in Shorr's ERP system.
Add customer contacts and other account updates in Shorr's CRM.
Manage customer requests for packing lists, BOL's, and POD's
Create manual invoices for customers and/or process invoices in customer portals as required.
Problem Resolution:
Enter and track expedite requests through Shorr's expedite portal. Provide updated shipping status to team members and/or customers.
Resolve sales order and invoice rejections in customer portals.
Other duties may be assigned.
Requirements
Associates Degree or equivalent experience required
Experience with MS Word, Excel and Outlook.
Knowledge of ERP, CRM and ecommerce platforms is a plus.
Prior data entry experience in an ERP and/or ecommerce platform.
Demonstrated ability to work with detailed information.
Excellent communication skills and ability to work in a fast-paced team environment.
Demonstration of excellent organization skills while managing time sensitive processes.
Individuals must be adaptable while maintaining a positive and cooperative attitude to meet work demands.
Benefits
Employee Stock Ownership Plan (ESOP) - Together, We Own It!
Comprehensive Employee Benefits: Medical, dental, vision and other insurance coverages
Competitive hourly rate plus targeted annual bonus plan
401K plan plus matching
Team based Employee Owner company culture
Shorr Packaging Corporation is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is the policy of the Shorr Packaging Corporate to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, protected veteran status, disability status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.
$33k-41k yearly est. Auto-Apply 60d+ ago
Sr. Coord, Customer Service
Smurfit Westrock
Customer service assistant job in Clinton, IA
Description & Requirements Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Sr. Coord, CustomerService
Reports To: CustomerService Manager
Position Summary
The Account Manager is responsible for managing customer accounts by processing orders, coordinating production requirements, and ensuring timely delivery of products. This role requires a strong understanding of company products, processes, pricing structures, and delivery capabilities. Under general supervision, the Account Manager receives and records customer orders, prepares quotes and estimates, and serves as a liaison between customers, production, and internal support teams. The position requires strong communication, follow-up, and execution skills within a manufacturing environment. Other duties may be assigned as needed.
Duties And Responsibilities
Receive and record customer orders accurately and in a timely manner. Respond to customer inquiries regarding pricing options, product availability, and suitability for customer processes. Prepare quotes and estimates in accordance with established pricing structures. Coordinate new business review projects and provide daily production status updates. Check inventory levels and order materials from approved vendors as necessary to fulfill customer orders. Schedule and prioritize customer orders to meet delivery commitments. Arrange product delivery through established carriers. Record, research, and resolve customer complaints within established guidelines. Escalate complex or sensitive issues as appropriate for resolution. Assist with recovery of aged receivables. Coordinate internal resources to deliver value-added services to customer accounts. Develop and maintain strong customer relationships that contribute to product, pricing, and service strategy planning. Support management and sales teams in developing new market opportunities within the assigned territory or market. Perform other departmental duties as assigned.
Knowledge, Skills, And Abilities
Ability to understand and apply departmental policies and procedures. Strong oral and written communication skills with the ability to interact effectively with management, employees, and customers. Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Ability to learn machine capabilities, pricing models, and estimating processes. Strong numerical aptitude and attention to detail. Excellent problem-solving skills. Experience with data entry systems; AS-400 experience preferred. Ability to work effectively in a team-oriented environment.
Education And Experience
Bachelor's degree in Marketing or a related field, or equivalent experience. Minimum of 2-5 years of relevant experience.
Working Conditions
Regular day-shift position with overtime as needed. Occasional travel may be required.
Physical Requirements
No special physical requirements. Must have sufficient visual ability to read and the mobility necessary to access and operate equipment required to perform essential job duties.
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
$31k-41k yearly est. 3d ago
Customer Support Representative
Collabera 4.5
Customer service assistant job in Urbandale, IA
Collabera Inc (Staffing Firm). We are based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organization
with operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as World's ‘Most Admired Companies to work for'.
Job Description
Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies issues and concerns to optimize customer satisfaction and retention. (Note that products may include parts whole goods or product related services.)
Duties:
Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility.
Distributes additional product/service/policy information to customers dealers and personnel.
Develops common solutions to problems with team members to maintain required service levels.
Maintains the accuracy and availability of customer related information on-line.
Assists in the promotion of products/services/programs through special program offerings special mailings and pro-active user contact.
Negotiates with customers dealers and company personnel to provide the proper policy execution and adequate resolution.
Qualifications
Specific Position Requirements:
A qualified candidate will assistcustomers and dealers by phone and email with the creation of new customer & dealer accounts, modification/merging of existing accounts, and will send & receive alphanumeric codes in order to activate/transfer/warrant products for GPS enabled farming equipment.
Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center.
Training will be on 1st shift and last roughly two weeks.
After training has been completed, the candidate must be able to work and rotate between 1st, 2nd, and 3rd shifts.
Shifts including one weekend day (Sunday-Thursday, Tuesday-Saturday) and holidays (with the exception of Thanksgiving, Christmas, New Year's) will also be required.
Candidates with customerservice backgrounds and strong troubleshooting computer skills are highly desired.
Ag/farming backgrounds a plus.
Additional Information
To more about this or to schedule an interview, please contact :
Richard Olano
Technical Recruiter
************.
richard.olano(@)collabera.com
$37k-49k yearly est. 1d ago
Service and Screening Expert
Biolife 4.0
Customer service assistant job in Waterloo, IA
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
+++Join BioLife, where long-term careers thrive! Enjoy growth opportunities, rewarding work, and a supportive environment dedicated to your success.+++
Afternoon, Evening and Saturday Availability Required
We offer advancement opportunities within your center, across other centers in the state, and even nationwide....empowering you to grow and succeed wherever your journey takes you!
Paid Training, Quick Advancement Opportunities, Day One Benefits, Flexible Schedule and More!!
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
Phlebotomist
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customerservice and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.
How you will contribute:
* You will greet donors as they enter and exit the donor floor.
* You will perform venipuncture of donors and programming of plasmapheresis machine.
* You will monitor donors during the donation process and manage donor reactions.
* You will perform all tasks required for the setup, verification, operation, and troubleshooting of plasmapheresis equipment within scope of training.
* You will install, prime, and disconnect disposable sets on the plasmapheresis machines
* You will stock supplies, break down empty cartons and assist with proper disposal.
* You will take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system.
* You will perform finger sticks, test sample, and record other donor measures to include hematocrit, total protein, and weight.
* You will enter donor information into the Donor Information System (DIS).
* You will coordinate donors to donor floor and compensate donors using the Debit Card system.
* You will support the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes through use of company approved procedures including 5S, Value Stream Mapping and Kaizen.
What you bring to Takeda:
* High school diploma or equivalent
* Ability to walk and/or stand for the entire work shift
* Will work evenings, weekends, and holidays
* Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
* Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
* Fine motor coordination, depth perception, and ability to hear equipment from a distance
* Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
* 1 or more years minimum experience working in a customer or patient facing role is helpful
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world.
BioLife Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
USA - IA - Waterloo
U.S. Starting Hourly Wage:
$17.00
The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
USA - IA - Waterloo
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Part time
Job Exempt
No
$17 hourly 33d ago
Service and Screening Expert
Biolife Plasma Services 4.0
Customer service assistant job in Waterloo, IA
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge.
**Job Description**
**_+++Join BioLife, where long-term careers thrive! Enjoy growth opportunities, rewarding work, and a supportive environment dedicated to your success.+++_**
**_Afternoon, Evening and Saturday Availability Required_**
**We offer advancement opportunities within your center, across other centers in the state, and even nationwide....empowering you to grow and succeed wherever your journey takes you!**
**_Paid Training, Quick Advancement Opportunities, Day One Benefits, Flexible Schedule and More!!_**
**Please take this** **virtual tour** **to get a sneak peek of one of our Plasma Donation Centers.**
Phlebotomist
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customerservice and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.
How you will contribute:
· You will greet donors as they enter and exit the donor floor.
· You will perform venipuncture of donors and programming of plasmapheresis machine.
· You will monitor donors during the donation process and manage donor reactions.
· You will perform all tasks required for the setup, verification, operation, and troubleshooting of plasmapheresis equipment within scope of training.
· You will install, prime, and disconnect disposable sets on the plasmapheresis machines
· You will stock supplies, break down empty cartons and assist with proper disposal.
· You will take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system.
· You will perform finger sticks, test sample, and record other donor measures to include hematocrit, total protein, and weight.
· You will enter donor information into the Donor Information System (DIS).
· You will coordinate donors to donor floor and compensate donors using the Debit Card system.
· You will support the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes through use of company approved procedures including 5S, Value Stream Mapping and Kaizen.
What you bring to Takeda:
· High school diploma or equivalent
· Ability to walk and/or stand for the entire work shift
· Will work evenings, weekends, and holidays
· Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
· Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
· Fine motor coordination, depth perception, and ability to hear equipment from a distance
· Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
· 1 or more years minimum experience working in a customer or patient facing role is helpful
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world.
**BioLife Compensation and Benefits Summary**
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
**For Location:**
USA - IA - Waterloo
**U.S. Starting Hourly Wage:**
$17.00
The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
**EEO Statement**
_Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._
**Locations**
USA - IA - Waterloo
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Part time
**Job Exempt**
No
$17 hourly 32d ago
Customer Services Advisor
Halfords
Customer service assistant job in Sheldon, IA
Apply now Job no: 562928 Work type: Part time, 12 hours per week Site: Sheldon, Wells Green Retail Park Salary: £10.20 - £12.41 per hour Business Area: Retail * Age 21+ £12.41 per hour * Under 21 £10.20 per hour
Love all things motoring and cycling? Great with customers?
Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you'll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need - you'll be delivering market-leading standards of service, after all
You'll soon be working on customers' vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We'll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it's in Retail or elsewhere in the Group.
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy:
* 25% off most of our products in Halfords Retail stores and online
* Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
* Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
* At least 25% colleague discount at Tredz
* Life Assurance
* Uniform
* Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
* Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
* Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
* Option to join our Sharesave scheme: save to purchase shares at a 20% discount
* Cycle2Work scheme
* Wagestream - a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
* Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
To be successful in this role you will need:
* Experience of delivering great customerservice, ideally in a retail sales environment
* A proactive approach to helping customers and understanding their needs
* Problem solving skills
* Availability to work on a rota basis, including weekends
Ideally, you'll also have the following:
* Some knowledge and skills in car parts fitting and cycle repair
* Some experience of working towards and achieving sales targets
We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
$28k-35k yearly est. 6d ago
Senior Customer Solutions Engineer - IMS Professional Services
Rocket Software 4.5
Customer service assistant job in Des Moines, IA
**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers.
This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence.
**Core Technical Skills:**
+ Install, configure and manage IMS in a parallel sysplex environment
+ IMS systems programming
+ Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization
+ Reviewing new versions of IMS for functionality, advising how they benefit the client
+ Evaluating change requests and determine impact to assigned clients
+ Vendor consultations for problems and questions
+ DR recovery of application objects
+ Troubleshooting and solving production database issues
+ Demonstrated ability to respond quickly and effectively to support requests from multiple clients
+ Supporting multiple customer for after hours on-call
**Database Skills:**
+ Database Administration
+ Knowledge of IMS database organization using access methods of VSAM and OSAM
+ Full function database organization types
+ HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM
+ Definition and use of LOGICAL databases
+ HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc.
+ Fast Path databases (DEDBs)
+ Database Design and related utilities
+ DBD source coding and DBDGEN
+ PSBGEN source coding and PSBGEN
+ How databases are processed using secondary indexes (PROCSEQ=)
+ Correct usage of PROCOPT= to minimize database locking
+ ACBGEN
+ Online Change
+ IMS commands related to ACB and FORMAT changes
+ Database monitoring
+ Space management
+ Database dataset space reporting for proactive outage avoidance.
+ How to immediately fix an out of space condition for a VSAM database dataset
**Integration Skills:**
+ Coding and usage of IMS reorganization utilities (including IBM, BMC, CA)
+ Unload
+ Prefix resolution
+ Reload
+ Prefix update
+ Secondary index build
+ Image copy
+ Pointer checker
+ Support planned (disaster recovery) and unplanned (emergency) database recovery activities
+ Knowledge of log archive and change accumulation utilities
+ How to perform a log archive on demand
+ Knowledge of IMS DB recovery utility
+ How to use DBRC to generate JCL for forward recovery and point-in-time database recovery
+ Identification and resolution of performance issues
+ Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity
+ Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30
+ Use of DFSDDLT0 utility to access data
+ Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus
+ Using DBRC to monitor database activity
**Education and Experience:**
+ Bachelor's Degree, or equivalent experience
+ 8 + years as a Systems Programmer or other similar position
+ 4+ years customer facing consulting experience
+ Development, application lifecycle or change management experience is a plus
**Preferred Qualifications:**
+ Proven critical thinking, analytical and troubleshooting skills
+ Excellent interpersonal, relationship management and communication skills.
+ Excellent time management skills
+ Previous customer facing consulting experience
**Travel Requirements:** Up to 10%
**Information Security:**
Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
**Diversity, Inclusion & Equity:**
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
\#LI-MM1
\#LI-Remote
The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location.
.
**What Rocket Software can offer you in USA:**
**Unlimited Vacation Time as well as paid holidays and sick time**
**Health and Wellness coverage options for Rocketeers and dependents**
**Life and disability coverage**
**Fidelity 401(k) and Roth Retirement Savings with matching contributions**
**Monthly student debt benefit program**
**Tuition Reimbursement and Certificate Reimbursement Program opportunities**
**Leadership and skills training opportunities**
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
$85.8k-107.3k yearly 60d+ ago
Reservation Agent
Stwhj
Customer service assistant job in Cedar Rapids, IA
We are seeking an outgoing individual for our Remote Travel Coordinator opportunity. As a Coordinator, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This is great for anyone who absolutely loves to travel and help others with planning.
Roles & Responsibilities
Research, Create, and Execute exceptional itineraries for clients
Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs
Complete ongoing training to earn and maintain certification to book travel
Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations
Review budgets, and plan trips according to clients budget constraints
Create promotional materials to utilize
Monitor restrictions on travel that come and go
Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc)
Effectively communicate with clients pre/post travel
Handle issues that may arise during the bookings and/or travel for clients
Network with tour operators regarding packages that you can possibly offer to clients
Part Time or Full time
Requirements
Must be at least 18years of age, and be authorized to work within the US, Mexico, Australia or United Kingdom.
Must be able to effectively communicate with clients (strong sales background a plus)
Must have a smartphone with internet access, laptop recommend but not required
Personal travel experience is a huge plus, however not required
Previous experience in customerservice or hospitality also a plus, but not required
Benefits
Flexible Schedule
Travel Perks
Licensed & Bonded
Personal Website
E&O Insurance with Fraud Protection
Daily Training Available
Travel Agent Certification
$24k-30k yearly est. 60d+ ago
Customer Experience Lead-Southern Hills
Victoria's Secret 4.1
Customer service assistant job in Sioux City, IA
A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top-line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $15.00
Maximum Salary: $19.00
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Demonstrates excellent merchandising skills.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 1 year of retail experience preferred.
* Experience directing other individuals in the performance of their job duties preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
$15-19 hourly 4d ago
Part Time Airport Agent - Customer Service
Envoy Air 4.0
Customer service assistant job in Des Moines, IA
Come and work for Envoy Air, an American Airlines Group Company, at DSM and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customerservice.
We are hiring immediately, with no experience required!
Pay rate: $16.29 / HR
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network.
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.
What you will be doing!
Do you find joy and satisfaction in helping people? As a CustomerService Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination.
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
18 years or older.
High school diploma, GED, or international equivalent.
Ability to pass a pre-employment drug screen and background check.
Authorized to work in U.S. without sponsorship.
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
$16.3 hourly Auto-Apply 4d ago
Customer Support Representative
Collabera 4.5
Customer service assistant job in Urbandale, IA
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Position Details:
Industry Manufacturing
Work Location Urbandale IA 50322
Job Title Customer Support Representative
Duration 3 Years (Strong possibility of extension)
Job Description:
• Duties: Provides responses and/or solutions to customer dealers and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
• Effectively documents customer dealer and/or company personnel interactions and issues relating to area of responsibility.
• Distributes additional product/service/policy information to customer's dealers and client's personnel.
• Develops common solutions to problems with team members to maintain required service levels.
• Maintains the accuracy and availability of customer related information on-line.
• Assists in the promotion of client's products/services/programs through special program offerings special mailings and pro-active user contact.
• Negotiates with customer's dealers and company personnel to provide the proper policy execution and adequate resolution.
Qualifications
Job Requirements:
• A qualified individual will assistcustomers and dealers (phone & email) in the creation of new customer and dealer accounts, modify/merge existing accounts, and also provide alpha numeric codes that will activate/transfer/warrant GPS enabled farming devices.
• Extreme flexibility is needed due to the schedule requirements of supporting a 24/7, 362 days a year support center.
• Off shift hours, weekends and holidays are a likely possibility.
• Training will be on 1st shift and last roughly two weeks.
• Candidates with customerservice backgrounds and strong troubleshooting computer skills are highly desired.
• Ag/farming backgrounds a plus.
• Degree preferred but not required.
Additional Information
To know more about the position, please contact:
Monaliza Santiago
************
$37k-49k yearly est. 1d ago
Medical Customer Service
Biolife 4.0
Customer service assistant job in Dubuque, IA
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customerservice and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.
How you will contribute:
* You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team.
* You will screen new and repeat donors and take and record donor vital signs and finger stick results.
* You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.
* You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures.
* You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays.
What you bring to Takeda:
* High school diploma or equivalent
* Ability to walk and/or stand for the entire work shift
* Will work evenings, weekends, and holidays
* Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
* Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
* Fine motor coordination, depth perception, and ability to hear equipment from a distance
* Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
* 1 or more years minimum experience working in a customer or patient facing role is helpful
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world.
BioLife Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
USA - IA - Dubuque
U.S. Starting Hourly Wage:
$16.00
The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
USA - IA - Dubuque
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Part time
Job Exempt
No