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Customer service assistant jobs in Jacksonville, FL - 727 jobs

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  • Client Service Agent

    Connexions

    Customer service assistant job in Jacksonville, FL

    Compensation Range: $45,000-$52,000 Pipeline Status: This job posting is intended to support future hiring needs and does not represent an immediate vacancy. Use of AI in Hiring: We use artificial intelligence tools to screen and assess applications as part of our hiring process. Human recruiters review all results. Client Service Agent Connexions Inc. (CNX) is an appraisal management software that provides fast, reliable and cost-effective valuation services to the lending industry. CNX products manage the full administration of the appraisal process, vendors and support consistent quality control of policies and procedures. CNX is part of The Nationwide Group (TNG) - a pioneer of outsourced financial services software. Position Summary The role plays a critical part in the retention of our existing clients; Financial Industry. In this role, you will offer an exceptional client experience (Lenders & Appraisers) through problem solving and client requirement knowledge. You will ensure a smooth appraisal management process by monitoring appraisal requests. This is a Business to Business client service position (no sales). We are currently hiring for a full-time role. Position Profile • Excellent communication skills - verbal and written fluency at a professional level • Post-Secondary Education required. • Experience handling Client phone calls and email inquiries and delivering an exceptional client experience to financial industry partners. • Industry experience in any of the following is an asset; business to business services, mortgage processing sector, call center/customer service environment, or professional data entry services • Be available to work between 8:00 am - 8:00 pm (Eastern Time), Monday through Friday. Some Evenings Required • Effectively handle client escalations by responding in a timely manner and follow escalation procedures and chain of command • Sign up new broker user • Proficient computer skills including competency with MS Word, Excel and Outlook • Demonstrates sound judgment and effective problem solving skills • Remains energized and focused in a fast-paced and evolving environment • Must have speedy and accurate typing skills, and be detail oriented • Seek opportunities to introduce new ideas and improve processes • Industry knowledge is preferred but not mandatory. We thank you for your interest only candidates selected for an interview will be contacted.
    $45k-52k yearly 4d ago
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  • Industrial Client Service Leader - Electric Utilities

    CDM Smith 4.8company rating

    Customer service assistant job in Jacksonville, FL

    can be based in any of our CDM Smith offices *** CDM Smith is seeking an Industrial Client Service Leader to help further accelerate our successfully growing business with electric utility clients across the US. This person will lead our growth in the utility sector by identifying promising new opportunities, winning exciting new projects and growing key client accounts. This individual will bring experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects to electric utilities including T&D, substations, generation, civil works, geotechnical, and environmental projects.. This individual has helped utility clients successfully implement power grid upgrades, expansion, resilience, and sustaining capital projects and programs as well as general infrastructure and facility capital projects, comply with environmental requirements, or address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by: - Leading business development, client engagement, client service management, and strategic marketing for multiple major utility clients in the U.S. - Developing and maintaining high value relationships with utility clients - Growing market share by partnering with senior project managers and key technical specialists as they work for clients to deliver high quality projects - Collaborating with our award-winning technology group to stay at the forefront of leading-edge tools that improve project delivery for clients - Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith **Job Title:** Industrial Client Service Leader - Electric Utilities **Group:** IND **Employment Type:** Regular **Minimum Qualifications:** - Bachelor's degree. - 12 years of related experience. - Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. -Equivalent additional directly related experience will be considered in lieu of a degree. **Preferred Qualifications:** - EPC business development experience in industrial markets with demonstrated client relationship building in the investor-owned and publicly-owned power utility sectors. - Bachelor's or Master's degree in engineering preferred - Excellent interpersonal and communication skills. **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 30% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $119,829 **Pay Range Maximum:** $209,726 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Hybrid Work Options may be considered for successful candidate. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $119.8k-209.7k yearly 6d ago
  • Client Service Leader - Transportation

    Barge Design Solutions 4.2company rating

    Customer service assistant job in Jacksonville, FL

    What We're Looking For: Barge Design Solutions is seeking a Client Service Leader to spearhead our Florida Transportation Market. This high-impact role is responsible for expanding Barge's footprint across the state by cultivating strong client partnerships, driving strategic pursuits, and collaborating with internal teams to ensure project excellence. You'll serve as the face of Barge in Florida's public transportation sector leading business development efforts while also influencing how projects are delivered and experienced by clients and communities. Responsibilities: Lead Market Growth Strategy: Refine and execute our Florida transportation market strategy in partnership with internal leaders. Identify and pursue new business opportunities to grow our public-sector portfolio. Build Long-Term Strategic Relationships: Develop trusted relationships with key decision-makers, industry leaders, and internal technical teams. Lead client engagements, attend industry events, and drive brand visibility across the region. Drive Business Development and Profitability: Lead and win high-value pursuits with a sharp focus on profitability and strategic alignment. Manage go/no-go analysis, proposal strategy, and contract negotiations with excellence. Collaborate Across Disciplines: Work cross-functionally with project managers, marketing, and technical subject matter experts to deliver outstanding results. Serve as a strategic advisor and ensure projects are meeting scope, schedule, and client expectations. Monitor and Optimize Performance: Stay closely involved throughout project execution to maintain client satisfaction and resolve challenges. Maintain accurate CRM records, track performance metrics, and optimize business development ROI. Education & Experience Qualifications: 10+ years of success in business development within the AEC industry, with strong knowledge of the Florida Transportation market. Proven ability to win work with public sector clients, such as FDOT, municipalities, and transit agencies. Established network of Florida transportation contacts. A strategic mindset with strong business acumen and experience developing growth plans. Excellent communication and leadership skills. Bachelor's Degree in Engineering, Planning, or related discipline. Experience using CRM systems to drive business insights and workforce planning. Ability to inspire internal teams and lead through influence to achieve collective success. Why join us? Barge Design Solutions, Inc., is an engineering and architecture firm with diverse in-house multidisciplinary practice areas. The employee-owned company is more than 550+ people strong and serves clients nationwide from multiple U.S. locations. Barge is ranked on Engineering News-Record (ENR)'s Top 500 Design Firms and Architectural Record's Top 300 Architecture Firms and is a certified Great Place To Work. Our primary purpose for being in business is ultimately to create a better life by unleashing the potential of our people, clients and communities. This purpose is supported by our company's core values because at the end of the day, Barge CARES: * Collaborate - Help and expect help. Teamwork is essential in what we do. * Authentic - Honesty, integrity and trust are at the heart of everything we do. We are who we say we are. Responsible - We are accountable for our work, our attitude, and our actions. We make Barge better. Excellence - We go all in and expect more of ourselves than others expect of us. Service - We are humble. We use our gifts in service of others. We believe that if we are living out our purpose for being in business and integrating our values into everything we do, we will ultimately achieve our vision to be the firm best known for being selected when it matters most. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Equal Opportunity Employer/Veterans/Disabled
    $56k-93k yearly est. 6d ago
  • Customer Service and Sales - Salary up to $22.00 hourly. Train on site/Home Office Program.

    Citigroup 4.6company rating

    Customer service assistant job in Jacksonville, FL

    .** **Schedule range will be between 12:30pm and Midnight. Must be able to work a Saturday or Sunday. Available schedule will be discussed at time of job offer.** **This position requires you to complete training on site at 14000 Citicards Way, Jacksonville FL 32258. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.** **We Offer:** + Competitive rates start at $19/hr! + Day 1 Health Benefits! + State of the Art facility + Flexible Work Strategies + Collaborative team environment + 401(k) match + Tuition Reimbursement The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities. **Responsibilities:** + Assist in evaluating client financial needs to identify and offer new Citi products and solutions + Interact with customer inbound calls and provide customer service, as necessary + Align client needs to product service solutions within a complex sales-based environment + Communicate the value and benefits associated with Citi products and services to clients + Achieve monthly individual/team-based established sales goals + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** + 1-3 years of relevant experience + Sales and customer service (financial services, call center, retail) experience preferred + Consistently demonstrates clear and concise written and verbal communication + Demonstrated problem-solving and decision-making skills **Education:** + High School diploma or equivalent **Attached resume is required in order to be considered for position.** **Schedule range will be between 12:30pm and Midnight. Must be able to work a Saturday or Sunday. Available schedule will be discussed at time of job offer.** ******************************************** \#CustomerSupport ------------------------------------------------------ **Job Family Group:** Customer Service ------------------------------------------------------ **Job Family:** Service & Sales ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Jacksonville Florida United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $41,600.00 - $53,600.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ **Anticipated Posting Close Date:** Jan 22, 2026 ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (*************************************************************************** ._ _View Citi's EEO Policy Statement (*********************************************** and the Know Your Rights (*********************************************************************************************** poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
    $41.6k-53.6k yearly 5d ago
  • Part-time Customer Experience Associate

    City of Jacksonville, Fl 2.8company rating

    Customer service assistant job in Jacksonville, FL

    The part-time Customer Experience Associate performs basic reference services, collection maintenance, writing or presenting programs and/or customer service assistance or programs to children of all ages and their parents/caregivers. Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience. Maintains appearance standards by reporting facilities issues and picking up litter on library grounds. May serve as person on duty as assigned. Due to the nature of library operations, the employee may be required to work evenings and on weekends. The physical demands consist mainly of moving from one work location to another, sitting or standing at a workstation for extended periods of time, walking, bending, stooping, pushing, pulling, reaching, and squatting, using standard office and library equipment on an ongoing basis, and may be required to lift objects weighing up to 25 pounds and push loaded book trucks weighing up to 50 pounds. The work is performed under general supervision where the work assignments are varied and, although subject to standard practices and procedures, the worker is permitted some latitude to set own priorities subject to superior's approval. Examples of Work Performs all borrowing, information services, reader's advisory, reference duties performed in face-to-face, virtual and outreach settings. Designs, delivers, promotes, and facilitates programs, activities, and events in the library, virtually and at outreach engagements. Depending on assignment, may: Integrate literacy practices into customer interactions whenever possible to help develop literacy skills. Engage with customers to deliver youth services and connect customers to collections, programs, and other services in the library, virtually and at outreach engagements. Engage with customers to deliver adult services and connect customers to collections, programs, and other services in the library, virtually and at outreach engagements. Select, organize, and manage adult programs presented by internal and external experts in the library, virtually and at outreach engagements. Supports the overall mission of the library by providing customer service in a manner that creates a positive customer experience. Keeps abreast of changing technology and demonstrates proficiency in the Library Technical Competencies. Actively seeks and utilizes feedback, ideas, and recommendations from staff, customers, and community members regarding library programs and services. May serve as person on duty as assigned. Required to work public service floor. Assists with maintaining appearance standards by reporting facilities issues and picking up litter on library grounds. Operates standard office and library equipment such as personal computers using work processing, spreadsheet, database, and other related software, peripheral and electronic devices, cash registers, copiers, fax machines, microfilm and microfiches equipment, and calculators. Performs related work as required. Knowledge, Skills and Abilities Knowledge of library procedures, techniques, and policies. Knowledge of the Library's organization, operation, policies, and procedures. Knowledge of library resource materials and reference sources. Ability to perform all borrowing, information services, reader's advisory, reference duties performed in face-to-face, virtual and outreach settings. Ability to design, deliver, promote, and facilitate programs, activities, and events in libraries, virtually and at outreach engagements. Ability to engage with customers to deliver adult and/or youth services and connect customers to collections, programs, and other services in the library, virtually and at outreach engagements. Ability to select, organize, and manage adult and/or youth programs presented by internal and external experts in the library, virtually and at outreachengagements. Ability to use computer databases including computerized catalog and circulation systems. Ability to interview and gather data. Ability to interpret rules, regulations, and policies. Ability to develop, organize and conduct training sessions and workshops. Ability to gather information from customers and effectively respond to their complaints and inquiries. Ability to understand and apply library techniques, methods, and procedures including classification systems. Ability to provide customer service in a library setting. Ability to communicate effectively verbally and in writing. Ability to review library materials and recommend purchases. Ability to establish and maintain effective working relationships. Ability to compile and interpret statistical data. Ability to accept feedback and modify service delivery to better meet departmental and system goals. Ability to prioritize to achieve results within established deadlines. Ability to work with diverse populations and to provide services in a non-judgmental and non-discriminatory manner. Ability to operate standard office and library equipment such as personal computers using word processing, spreadsheet, database, and other related software, peripheral and electronic devices, cash registers, copiers, fax machines, microfilm and microfiche equipment, and calculators. Depending on assignment, must have ability to travel between various locations to meet the assignments of the position. Open Requirements/Supplemental Information A Bachelors' Degree from an accredited institution is required. Experience in education, retail, or library support work is preferred. Basic computer skills required. A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED.Apply at********************* Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school's name, classes taken, grades received, type of degree, and date degree was conferred. The application system works best with Google Chrome or Edge with Chromium web browsers.Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make "***********************" a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process please refer to the Frequently Asked Questions on the website. Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled. If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here:********************************************************************* If a candidate believes he or she was not afforded veteran's preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to: Florida Department of Veterans Affairs Attention: Veterans' Preference Coordinator 11351 Ulmerton Road, Suite 311-K Largo, FL 33778-1630 Email:***********************************
    $23k-30k yearly est. 4d ago
  • Hospice Care Consultant (Sales)

    Gentiva Hospice

    Customer service assistant job in Jacksonville, FL

    Lead with purpose. Advocate with heart. Make a lasting difference. Join our growing team as a Hospice Care Consultant (HCC) - a strategic sales representative who champions our mission while developing strong, lasting relationships with key referral partners in the healthcare community. As a brand ambassador, you will: Educate, inform, and inspire confidence in our services, so that the right patients are referred at the right time Identify new referral opportunities by calling on hospitals, home health agencies, skilled nursing facilities, assisted living communities, clinics, and physician offices Engage in meaningful conversations with healthcare professionals about patient needs and how hospice care can support quality of life Plan and execute strategic marketing initiatives to increase awareness and drive referral growth Represent our organization at community events, professional associations, and educational in-services to promote our services Serve as a resource and advocate for patients and families, ensuring they understand hospice options and the benefits of early referrals About You What You Bring You're a results-driven, self-motivated professional who thrives on relationship-building, strategy, and heart-centered service. You have a deep understanding of the healthcare landscape and bring consultative marketing experience to the table. You're confident working independently and collaboratively with both clinical and operational teams. Bachelor's degree in business, marketing, communications or equivalent experience Minimum 2 years in healthcare sales, business development, or referral marketing Strong existing relationships with physicians, hospitals, skilled nursing facilities or home health professionals Prior experience in hospice, palliative care, or home health is a plus Excellent communication, presentation, and time-management skills Proficiency in Microsoft Office Suite and CRM platforms Sensitivity to the needs of terminally ill patients and their families Proven track record of meeting or exceeding admissions and census targets We Offer Benefits for All Associates (Full-Time, Part-Time & Per Diem): Competitive Pay 401(k) with Company Match Career Advancement Opportunities National & Local Recognition Programs Teammate Assistance Fund Additional Full-Time Benefits: Medical, Dental, Vision Insurance Mileage Reimbursement or Fleet Vehicle Program Generous Paid Time Off + 7 Paid Holidays Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) Education Support & Tuition Assistance (ASN to BSN, BSN to MSN) Free Continuing Education Units (CEUs) Company-paid Life & Long-Term Disability Insurance Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Apply now to join our mission-driven team! Legalese This is a safety-sensitive position Employee must meet minimum requirements to be eligible for benefits Where applicable, employee must meet state specific requirements We are proud to be an EEO employer We maintain a drug-free workplace ReqID: 2026-133051 Category: Sales and Sales Leadership Position Type: Full-Time Company: Gentiva Hospice
    $34k-58k yearly est. 2d ago
  • Service Advisor

    Blue Compass RV

    Customer service assistant job in Jacksonville, FL

    Start Your Adventure with Blue Compass RV - Now Hiring a Rockstar Service Advisor! Are you passionate about helping people? Love the RV lifestyle or want to be part of an industry that's all about freedom, exploration, and adventure? At Blue Compass RV, we don't just sell RVs we help families create unforgettable memories. And now, we're looking for a Service Advisor who's ready to take customer service to the next level. Why You'll Love It Here: At Blue Compass RV, we believe in growing people, not just careers. Whether you're experienced or eager to break into the RV world, we offer a fun, fast-paced environment where no two days are ever the same. We invest in YOU with top-notch training, strong leadership, and endless opportunity for advancement. COMPENSATION: $60k-$90k WHY BLUE COMPASS RV: Training and Development Programs Structured Career Path Medical, dental, vision, disability, FSAs, and life insurance Paid Time Off and paid holidays 401K Pet Insurance 5-day work week Gas Discount Employee Assistance Program Referral Program Legal Coverage Identity Theft Protection And so much more.... THE ROLE: Be the go-to guide for our service customers, delivering exceptional support with a smile Communicate with confidence - explaining repairs, services, and timelines in a clear, friendly way Coordinate with our talented technicians to keep RVs rolling and customers happy Juggle multiple tasks while keeping your cool (and maybe a cup of coffee) Keep service records accurate and up to date - because details matter! Be part of a team that's more like a family. We've got your back every step of the way. WHAT WE ARE LOOKING FOR: People who love helping people - simple as that! A background in customer service, automotive, or RV is awesome, but not required Strong communication skills and a positive, can-do attitude Someone who thrives in a fast-moving, dynamic environment Computer skills and the ability to stay organized like a pro TRAINING AND CAREER GROWTH: At Blue Compass RV, we offer training like no other in the industry. Whether you're just starting out or have years of experience, we're committed to helping you level up your skills and grow your career. We don't just train you-we invest in your future. WHAT WE HAVE TO OFFER Blue Compass RV based out of Fort Lauderdale is the fastest growing RV Company with more than 100+ RV dealerships across the country! We staff each dealership with the best people in the business. We are known for the great care we take with customers and associates alike. You are not just an employee with our company, you are family. We invest in our employees with our training and development programs and want to see you advance in your career with us. Join the Blue Compass RV family and help us keep America's adventures rolling. Apply now and start your journey today! Blue Compass RV - Where your career hits the open road.
    $60k-90k yearly 4d ago
  • Service Advisor

    Butler Automotive Group 4.1company rating

    Customer service assistant job in Jacksonville, FL

    BUTLER AUTOMOTIVE GROUP Butler Toyota Jacksonville Job Title: Service Advisor / Service Writer Department: Service Department Reports To: Service Manager OUR SERVICE DEPARTMENT IS UNDER NEW MANAGEMENT!! We're building a strong positive team culture focused on excellence, integrity, and growth. If you're ready to be part of a fresh start, we'd love to have you on board. As an Assistant Service Manager, you will own our customer's experience in the service lane. From greeting vehicle owners on the service drive, to explaining the repair process, writing repair orders, advising customers of additional work needed, and closing of repair orders, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but also have previous roles in customer service, retail sales, restaurant industry or hospitality. At Butler Toyota Jacksonville we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Butler Toyota Jacksonville is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years. What We Offer Medical and Dental 401K Plan Paid time off and vacation Growth opportunities Paid Training Employee vehicle purchase plans Family owned and operated Long term job security Health and wellness Flexible Work Schedule Saturday Lunches Discounts on products and services Responsibilities Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Distribute work between technicians efficiently Requirements QUALIFICATIONS Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance. Clean driving record Willing to submit to a pre-employment background check & drug screen
    $44k-72k yearly est. 6d ago
  • Member Service Assistant

    Costco Wholesale Corporation 4.6company rating

    Customer service assistant job in Jacksonville, FL

    California applicants: Please click here to review the Costco Applicant Privacy Notice. The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist. The listing does not mean that any positions are currently open or available at Costco. Position Summary: Actively greets members, provides a high level of member service, verifies membership card, keeps entry counts, and checks receipts when members exit. Performs and documents warehouse safety and security checks. For additional information about pay ranges, click here. We offer a comprehensive package of benefits including paid time off, health benefits (medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance), health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), and stock purchase plan to eligible employees.
    $29k-34k yearly est. 6d ago
  • Service Advisor

    Autonation, Inc. 4.0company rating

    Customer service assistant job in Jacksonville, FL

    Youll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technicians recommendations to the customer in easy-to-understand language and suggest up-sell opportuni Service Advisor, Customer Experience, Advisor, Vehicle, Automotive
    $34k-54k yearly est. 4d ago
  • Client Relationship Specialist

    Brightway 4.4company rating

    Customer service assistant job in Jacksonville, FL

    About Brightway Established in 2008 Brightway is proud to be one of the fastest growing insurance agency systems in the United States With over 350 franchises spanning 35 states and an impressive 13 billion in annual premiums we rank among the nations largest privately owned property and casualty insurance distribution companies We support our agency owners with comprehensive back office services marketing resources and continuous learning and development We are embarking on the next stage of our customer centric growth driven by innovation from our talented associates and the application of cutting edge technologies This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture As a Brightway team member youll engage in exciting projects that are reshaping the industry working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients most valuable assets Scope The Engagement Center ensures that Brightway clients receive exceptional service This position provides a broad range of insurance related customer service and business development support by cultivating maintaining and enhancing an organizations relationships with its clients & Agency Owners This role contributes to Brightways retention and community building efforts with carriers ensuring seamless service delivery This individual will play a pivotal role in ensuring that clients feel valued and understood which is crucial to fostering long term loyalty and satisfaction Job Responsibilities Client Interaction & Support Manage inbound requests via phone email and other communication channels ensuring timely and effective resolutions Provide exceptional service by addressing inquiries processing requests and resolving concerns with professionalism and efficiency Documents interactions accurately in CRM and other systems Sales & Retention Proactively engage and maintain relationships with clients through outbound calls to offer additional products policy reviews and solutions tailored to their needs Implement upsell and cross sell opportunities to drive business growth while ensuring client satisfaction Drive policy renewals and retention efforts by educating clients on coverage options and benefits Process Improvement & Collaboration Leverage emerging technology to streamline workflows improve efficiency and enhance the client experience Actively participate in training and continuous learning initiatives to stay updated on industry trends and company policies Collaborate with internal teams and external agents to improve service quality and operational effectiveness Skills Licenses Certifications Must obtain a personal lines insurance license within 60 days of employment Strong customer service mindset with a passion for delivering exceptional experiences Ability to learn and effectively use Brightway systems CRM tools and insurance platforms High level of accuracy attention to detail and ability to multitask in a fast paced environment Excellent verbal and written communication skills; ability to simplify complex insurance terms for customers Analytical problem solving skills with the ability to assess customer needs and present logical solutions Demonstrated ability to work both independently and as part of a team contributing to shared goals Tech savvy with a willingness to adopt and leverage new tools and processes Education and Experience This position requires a bachelors degree and 2 4 years experience in a customer service or sales environment Education or experience focused on insurance risk management or entrepreneurship is preferred but not required This position is onsite in Jacksonville Florida Equal Employment Opportunity Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals We are an equal opportunity employer and do not discriminate based on race color national origin sex age disability religion sexual orientation gender identity or any other characteristic protected by applicable law We believe that a diverse workforce is essential to our success and fosters innovation creativity and collaboration Our goal is to provide a work environment that is free from discrimination and harassment where everyone has an equal opportunity to succeed and grow
    $34k-55k yearly est. 6d ago
  • Customer Service Representative

    Circle K Stores, Inc. 4.3company rating

    Customer service assistant job in Kingsland, GA

    Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you will enjoy: Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability Flexible Schedules Weekly Pay Weekly Bonus Potential Large, Stable Employer Fast Career Opportunities Work With Fun, Motivated People Task Variety Paid Comprehensive Training 401K With a Competitive Company Match Flexible Spending/Health Savings Accounts Tuition Reimbursement Your key responsibilities: You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! You are good at: Selling products to customers Providing excellent customer care Communication and friendly conversation Performing at a quick pace while having fun Working as part of a team to accomplish daily goals Coming up with great ideas to solve problems Thinking quickly and offering suggestions Great if you have: Retail and customer service experience Sales associate or cashiering experience High school diploma or equivalent Motivation to advance in your career! Willingness to learn and have fun! Physical Requirements: Ability to stand and/or walk for up to 8 hours Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift Occasionally lift and/or carry up to 60 pounds from ground to waist level Push/pull with arms up to a force of 20 pounds Bend at the waist with some twisting up to one hour a shift Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process. Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English In Spanish
    $22k-28k yearly est. 6d ago
  • Service Assistant

    Cooper's Hawk 4.5company rating

    Customer service assistant job in Jacksonville Beach, FL

    At Cooper's Hawk, our Service Assistants are the behind-the-scenes champions who keep the dining room running smoothly and help create memorable moments for every guest. From keeping the space ready for guests to supporting the team with seamless service, you will play a key role in bringing Uncompromising Hospitality to life. What You Will Get 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events Monthly Wine Tastings for Two Medical Dental Vision and Telehealth 401k with Company Match Paid Time Off and Flexible Schedules Early Pay Access Wellness and Mental Health Support Wine and Culinary Education Career Growth Flight Plan Team Member Rewards Milestone Recognition and Referral Bonuses How You Will Succeed Show Up Ready: Come Prepared, stay sharp, and start strong. Start every shift with a positive attitude and prepare your station using company checklists Stay stocked on tableware dishes and supplies to keep the service flowing Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing. Own What You See: Take Responsibility, jump in, and do what needs to be done. Keep the dining room and work areas clean organized and guest ready Restock and reset tables quickly so guests are welcomed without delay Stay in Sync: Communicate often, move with your team, and keep service flowing. Communicate with servers , food runners and managers to keep service running seamlessly Help with food running and carryout orders to support the team whenever needed Make It Personal: Be genuine, listen well, and tailor each experience. Greet guests with warmth and a friendly attitude Be helpful in answering questions about food wine and our facilities Add a Touch: Go beyond the expected to create memorable moments . Go the extra step to keep the dining experience comfortable welcoming and polished Jump in to help wherever needed so every shift feels like a team win What You Will Bring At least 18 years of age Energy and positivity with a love for hospitality Ability to multitask in a fast-paced environment Comfortable lifting up to 40 pounds and standing for extended periods Open availability including weekends and holidays A team mindset and willingness to communicate clearly Ability to read, write and understand English Cooper's Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper's Hawk. Cooper's Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper' s Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper' s Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world' s largest wine club membership, we are paving the way to democratizing the good life!
    $28k-40k yearly est. 6d ago
  • Reservation Agent

    Stwhj

    Customer service assistant job in Jacksonville, FL

    We are seeking an outgoing individual for our Remote Travel Coordinator opportunity. As a Coordinator, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This is great for anyone who absolutely loves to travel and help others with planning. Roles & Responsibilities Research, Create, and Execute exceptional itineraries for clients Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs Complete ongoing training to earn and maintain certification to book travel Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations Review budgets, and plan trips according to clients budget constraints Create promotional materials to utilize Monitor restrictions on travel that come and go Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc) Effectively communicate with clients pre/post travel Handle issues that may arise during the bookings and/or travel for clients Network with tour operators regarding packages that you can possibly offer to clients Part Time or Full time Requirements Must be at least 18years of age, and be authorized to work within the US, Mexico, Australia or United Kingdom. Must be able to effectively communicate with clients (strong sales background a plus) Must have a smartphone with internet access, laptop recommend but not required Personal travel experience is a huge plus, however not required Previous experience in customer service or hospitality also a plus, but not required Benefits Flexible Schedule Travel Perks Licensed & Bonded Personal Website E&O Insurance with Fraud Protection Daily Training Available Travel Agent Certification
    $24k-32k yearly est. 60d+ ago
  • Client Service Leader - Water

    Barge Design Solutions 4.2company rating

    Customer service assistant job in Jacksonville, FL

    What We're Looking For: The Water/Wastewater Market Client Service Leader is responsible for fostering long-term relationships between Barge and public Water/Wastewater clients and leading business development efforts to grow Barge's market share in Florida. To ensure strong client relations this role maintains close communication, in addition to with clients, with Barge's Project Managers and team members to ensure the projects are executed according to defined plans, quality standards, and client expectations. This position combines deep professional proficiency with business acumen to enhance financial results. Responsibilities Market Strategy: Refine and implement Barge's Water/Wastewater (WW) market strategy in Florida working with others within Barge to achieve success. Strategic Relationship Building: Develop and execute strategies to support the Florida WW Market by establishing strong relationships with directors and subject matter specialists. Engage in reconnaissance, pursuits, and securing of work. Growth and Profitability: Develop and implement plans to achieve growth and financial profitability by securing contracts Marketing Collaboration: Work with marketing to complete go/no-go analysis and develop winning plans. * Proposal Development: Lead the development of proposals, collaborating with Project Managers to identify scope, schedule, and budget negotiations. * Company Representation: Represent Barge at various events, including client events and industry trade associations Project Monitoring: Maintain communication with teams to monitor project progress, ensure client engagement, and lead conflict resolution. Technical Support: Occasionally provide technical support to ensure successful deliveries. CRM Maintenance: Ensure CRM system is maintained and updated. Cost Management: Actively work to minimize business development costs and to maximize the ROI on business development investments. Education & Experience Qualifications: Bachelor's Degree from an accredited program. Minimum 10 Years of Experience in the Architecture & Engineering (A&E) industry with proven success in business development in the Central Florida Water/Wastewater market. Strong communication and leadership skills. Ability to develop strategic relationships and execute growth plans. Proficiency in CRM systems and workforce planning. Expertise in client management and proposal development. Demonstrated success working with public sector clients Established network in Florida. Strong client relationship skills and technical credibility. Lead other people in helping to achieve results. In-depth knowledge of industry practices and strategies to promote regional business unit goals. Ability to make strategic business decisions that positively impact the geographic market. Effective communication of specialized information to senior leadership and external stakeholders. Ability to steer and persuade clients and employees towards favorable and ethical outcomes for the company. Why join us? Barge Design Solutions, Inc., is an engineering and architecture firm with diverse in-house multidisciplinary practice areas. The employee-owned company is more than 550+ people strong and serves clients nationwide from multiple U.S. locations. Barge is ranked on Engineering News-Record (ENR)'s Top 500 Design Firms and Architectural Record's Top 300 Architecture Firms and is a certified Great Place To Work. Our primary purpose for being in business is ultimately to create a better life by unleashing the potential of our people, clients and communities. This purpose is supported by our company's core values because at the end of the day, Barge CARES: * Collaborate - Help and expect help. Teamwork is essential in what we do. * Authentic - Honesty, integrity and trust are at the heart of everything we do. We are who we say we are. Responsible - We are accountable for our work, our attitude, and our actions. We make Barge better. Excellence - We go all in and expect more of ourselves than others expect of us. Service - We are humble. We use our gifts in service of others. We believe that if we are living out our purpose for being in business and integrating our values into everything we do, we will ultimately achieve our vision to be the firm best known for being selected when it matters most. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Equal Opportunity Employer/Veterans/Disabled
    $56k-93k yearly est. 6d ago
  • Customer Service Specialist/ Starting at $20.05/ HOP eligible

    Citigroup 4.6company rating

    Customer service assistant job in Jacksonville, FL

    \#Customer Service The Service Rep 4 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues. **Responsibilities:** + Assist with evaluating and resolving service inquiries from clients across different platforms + Effectively use various computer systems to complete assigned tasks and address account inquiries + Develop and maintain working knowledge of specific groups of Citi products and services + Analyze and identify potential risks and identify solutions that meet client needs + Complete assigned tasks in an accurate and efficient manner + Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations + Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** + 1-3 years' work experience in a related role + Proficient in Microsoft Office and Windows Operating Systems + Demonstrated experience solving customer service inquiries + Effective verbal and written communication skills + Ability to work in a fast pace environment + Excellent technical and data entry skills, including the utilization of a 10-key touchpad + Proven ability to navigate multiple systems and customer service platforms concurrently **Education:** + High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ **Job Family Group:** Customer Service ------------------------------------------------------ **Job Family:** Service ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Jacksonville Florida United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $41,600.00 - $57,340.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Most Relevant Skills** Please see the requirements listed above. ------------------------------------------------------ **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ **Anticipated Posting Close Date:** Feb 17, 2026 ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (*************************************************************************** ._ _View Citi's EEO Policy Statement (*********************************************** and the Know Your Rights (*********************************************************************************************** poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
    $41.6k-57.3k yearly 6d ago
  • Service Advisor

    Butler Automotive Group 4.1company rating

    Customer service assistant job in Jacksonville, FL

    BUTLER AUTOMOTIVE GROUP Butler Toyota Jacksonville Job Title: Service Advisor / Service Writer Department: Service Department Reports To: Service Manager WHY JOIN OUR TEAM? -Positive working environment, with a comfortable schedule, no Sundays -Generous compensation plan, with weekly, monthly and annual bonuses -Opportunity to advance in a growing organization -Additional bonuses paid directly from manufacturers -Full training by established, successful managers with proven results -Excellent benefits -Attractive company car lease program SUMMARY Sells and schedules needed service work in the service department. ESSENTIAL DUTIES include the following. Other duties may be assigned. Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner and obtains vehicle information. Writes up customer's vehicle problems accurately and clearly on repair order. Test drives the vehicle with customer as needed to confirm the problem or refers to test technician. Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time." Checks with dispatcher, if necessary. Obtains customer's signature on repair order; provides customer with a copy. Establishes customer's method of payment. Obtains credit approval, if necessary. Notifies dispatcher of incoming work. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Implements and maintains a service marketing program. Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate. Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly. Keeps service department forms, menus and pricing guides up to date. Explains completed work and all charges to customers. Implements a quality control process to eliminate comebacks. Maintains high customer satisfaction standards. Handles telephone inquiries regarding appointments and work in process. Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work. Supervises all cleaning and prepping of new and used vehicles. Maintains a professional appearance. Keeps work area clean. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. EDUCATION and/or EXPERIENCE One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Requirements QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $44k-72k yearly est. 6d ago
  • Client Relationship Specialist

    Brightway Insurance 4.4company rating

    Customer service assistant job in Jacksonville, FL

    About Brightway Established in 2008, Brightway has grown to become one of the largest privately-owned property/casualty insurance distribution companies in the U.S. with more than 350 agencies in 38 states and more than $1.4 billion in annual premiums. Brightway is a purpose and core value-driven organization. We provide a blueprint for a future-proofed life. Through our successful model, agency owners focus on protecting their clients' most important assets through consultation, curated choice, and confidence. While Brightway focuses on our agency owners through back office, marketing support, and constant learning and development. Additionally, Brightway builds, integrates, and launches best-in-class and proprietary technology to help our agency owners better connect with clients to deepen relationships and drive success. Scope The Engagement Center ensures that Brightway clients receive exceptional service. This position provides a broad range of insurance-related customer service and business development support, by cultivating, maintaining, and enhancing an organization's relationships with its clients & Agency Owners. This role contributes to Brightway's retention, and community-building efforts with carriers, ensuring seamless service delivery. This individual will play a pivotal role in ensuring that clients feel valued and understood, which is crucial to fostering long-term loyalty and satisfaction. Job Responsibilities Client Interaction & Support: Manage inbound requests via phone, email, and other communication channels, ensuring timely and effective resolutions. Provide exceptional service by addressing inquiries, processing requests, and resolving concerns with professionalism and efficiency. Documents interactions accurately in CRM and other systems. Sales & Retention: Proactively engage and maintain relationships with clients through outbound calls to offer additional products, policy reviews, and solutions tailored to their needs. Implement upsell and cross-sell opportunities to drive business growth while ensuring client satisfaction. Drive policy renewals and retention efforts by educating clients on coverage options and benefits. Process Improvement & Collaboration: Leverage emerging technology to streamline workflows, improve efficiency, and enhance the client experience. Actively participate in training and continuous learning initiatives to stay updated on industry trends and company policies. Collaborate with internal teams and external agents to improve service quality and operational effectiveness. Skills, Licenses, Certifications Must obtain a personal lines insurance license within 60 days of employment Strong customer service mindset with a passion for delivering exceptional experiences. Ability to learn and effectively use Brightway systems, CRM tools, and insurance platforms High level of accuracy, attention to detail, and ability to multitask in a fast-paced environment. Excellent verbal and written communication skills; ability to simplify complex insurance terms for customers Analytical problem-solving skills with the ability to assess customer needs and present logical solutions. Demonstrated ability to work both independently and as part of a team, contributing to shared goals. Tech-savvy with a willingness to adopt and leverage new tools and processes. Education and Experience This position requires a bachelor's degree and 2-4 years' experience in a customer service or sales environment. Education or experience focused on insurance, risk management or entrepreneurship is preferred, but not required. This position is onsite in Jacksonville, Florida. Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. We are dedicated to ensuring that our hiring, promotion, and training practices reflect this commitment. We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve.
    $34k-55k yearly est. 6d ago
  • Customer Service Specialist/ Starting at $20.05/ HOP eligible

    Citigroup Inc. 4.6company rating

    Customer service assistant job in Jacksonville, FL

    Assist with evaluating and resolving service inquiries from clients across different platforms. Effectively use various computer systems to complete assigned tasks and address account inquiries. Develop and maintain working knowledge of specific grou Customer Service Specialist, Customer Service, Specialist, Retail, Banking, Skills
    $28k-36k yearly est. 6d ago
  • Customer Service Representative (4-40 needed)

    Brightway Insurance 4.4company rating

    Customer service assistant job in Jacksonville, FL

    Brightway Insurance is a leading property and casualty insurance distribution company with over 300 franchise locations in 35 states. We pride ourselves on delivering exceptional customer experiences and empowering our agents with innovative tools and support. We are currently seeking Customer Service Representative (CSR) to join our team Position Summary: As a CSR, you will play a key role in ensuring our clients receive excellent service and support. You'll assist both new and existing customers by answering questions, processing changes to policies, handling billing inquiries, and supporting sales efforts when needed. Responsibilities: Provide exceptional customer service to policyholders via phone, email, and in-person interactions Assist clients with policy changes, billing inquiries, claims, and general insurance questions Educate clients on available coverages, products, and discounts Maintain accurate records in our CRM and carrier systems Collaborate with agents and producers to ensure a seamless customer experience Support retention efforts by identifying opportunities for cross-selling and upselling Qualifications: High school diploma or equivalent required; college degree a plus 4-40 Customer Service License required 1+ years of experience in insurance or a customer service-related role preferred Strong communication and interpersonal skills Detail-oriented with excellent organizational abilities Proficient in Microsoft Office Suite and comfortable learning new software Why Join Us? Competitive salary plus performance bonuses Opportunities for career growth and professional development Supportive team environment Work that makes a difference in people's lives
    $27k-33k yearly est. 1d ago

Learn more about customer service assistant jobs

How much does a customer service assistant earn in Jacksonville, FL?

The average customer service assistant in Jacksonville, FL earns between $21,000 and $35,000 annually. This compares to the national average customer service assistant range of $26,000 to $42,000.

Average customer service assistant salary in Jacksonville, FL

$27,000

What are the biggest employers of Customer Service Assistants in Jacksonville, FL?

The biggest employers of Customer Service Assistants in Jacksonville, FL are:
  1. Telebeez Pro
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