Service Advisor
Customer service assistant job in New Bern, NC
Automotive Service Advisor
New Bern Auto Group is looking to expand our team to assist with our growing customer base. We are looking for individuals who are organized and detailed with a strong customer service base. The Service Advisor will act as a liaison between customers and technicians. Communicate with customers to determine their vehicle issues and repair timelines. Provides technicians of accurate symptoms to properly diagnose vehicles. Our ongoing training programs and managers who work side by side with you help ensure your success and growth in the automotive industry and our company. We provide an excellent work environment with investments in our employees and facilities.
The candidate must possess above average customer service and communication skills.
What We Offer
Competitive Pay Plan
Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Health and wellness
Flexible Work Schedule
Discounts on products and services
Service Advisor responsibilities:
Meet and Greet customers and perform an initial write up
Communicates with customers throughout the day
Consult with technicians regarding necessary repairs and maintenance
Use your knowledge of our products and services to sell and provide in depth explanation of features and benefits
Answer questions about service scheduling, completion times, drop off and pick up of customer cars.
Managing Department workflow and scheduling
Maintaining a positive customer relationship to ensure repeat business
Making sure all customer's invoices match estimates and process payment for invoices
Applicant qualifications:
Quick learner in computer operating systems
A strong understanding of automotive technology and the auto industry
Excellent customer service, interpersonal and communication skills.
Goal Oriented
PT Customer Lead
Customer service assistant job in New Bern, NC
At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed to the professional development of our associates through on-the-job learning opportunities and training.
PT Customer Lead
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
If you have a disability and require assistance in the application process, please contact our Recruiting Department at ***********************
PT Automotive Customer Service Advisor-845
Customer service assistant job in Jacksonville, NC
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customer service or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customer service and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Auto Customer Service Reps
Customer service assistant job in New Bern, NC
1053 U.S. 258, Kinston, NC 28504
BMW Certified Service Technician / Mechanic
Generous Pay Plan + Great Benefits! Up to $5,000 Sign-on Bonus for Qualified Candidates! $35 - $45 per hour!
BMW Certification Required
Do you have BMW Tech Experience and would like to continue your Career with a Great Company?
If so, please apply online today!
Dont miss this great Career Opportunity!
Walk-in Applicants are Welcome!
Deacon Jones, one of the most renowned dealership groups, has recently purchased Sale Auto Mall in Kinston, NC. We sell and service BMW, KIA, Chevrolet,Ford, and a wide variety of certified used vehicles.We need to hire BMW-Certified Service Technicians/ Mechanicsand lookforward to having you join our team to ensure that our customers continue to enjoy excellent customer service.We value our employees and invest in their success. Apply Online Today!
The Deacon Jones Family has been proudly serving North Carolina for over 40 years. Our motto is:
'We Treat You How We Would Like to be Treated'.
We offer:
Generous pay plan! $35 - $45 per hour!
Relocation assistance available
Up to $5,000 sign-on bonus for the right candidate
Medical, Dental and Vision Insurance
Employee purchase program
Paid Vacation / Sick time
Opportunity for advancement
Responsibilities BMW-Certified Service Technician:
Perform work as outlined on repair order accurately in accordance with dealership and factory standards
Diagnose cause of any malfunction and perform repair
Efficiently repair automotive systems, including engine, transmission, electrical, steering, suspension, brakes, air-conditioning, etc., in accordance with dealership standards. This includes diesel vehicles.
Communicate with parts department to obtain needed parts
Examine the vehicle to determine if additional safety or service work is required. Notify service advisor immediately if additional work outlined is not needed or required
Notify service advisor immediately if repairs cannot be completed within the time promised
Document work performed
Keep shop area neat, clean and be able to account for all dealership-owned tools at all times
Must follow all company safety policies and procedures and immediately report any and all accidents to a manager or supervisor
Qualifications/Requirements BMW-Certified Service Technician:
BMW certification and experience is required
Ability to read and comprehend instructions and information
Must be a team player
Valid driver's license and good driving record
Please upload your resume and complete the online assessment
Must be authorized to work in the U.S. without sponsorship and be a current resident.
Must pass pre-employment testing to include background checks, MVR, and drugscreening.
We are an Equal Opportunity Employer.
All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.
RequiredPreferredJob Industries
Customer Service
Customer Service - Wilmington, NC
Customer service assistant job in Wilmington, NC
Job Description
Customer Service - Wilmington, NC Full-Time
We are looking for high energy individuals, with a positive attitude. Experienced or not, don't be afraid to apply,
Shipwreck Harley-Davidson
is a dealership built on training our own; you will not be denied simply because you haven't done it before. So what are you waiting for? Don't you want the people who wear a suit every day to be jealous of not only what you do for a living, but who you are doing it with? ABSOLUTELY NO EXPERIENCE REQUIRED. We will pay to train you. If you are detail oriented, optimistic and have a friendly personality, this might just be the career for you. This career is more centered around building relationships and having fun with customers! Excellent indoor work environment with a great team atmosphere. We have a full benefit package including health, dental and life insurance, paid time off, paid holidays, and 401K. Please email Shawn Hoff to see about joining the excellent team here at Black Jack Harley-Davidson
Job Type: Full-time
Salary: $9.00 - $31.00 per hour
An Equal Opportunity Employer
Benefits:
401K
Paid Vacation & Holidays
Medical, Dental, Vision, Life, Cancer, Accidental, and Disability Insurance
Health Flexible Spending Account
ZayZoon Earned Wage Access
Company Discounts
Opportunities for growth and professional development
Schedule:
8 hour shift
Weekend availability
Supplemental pay types:
Bonus pay
Commission pay
Work Location: In person
Are you ready to take your career to the next level? Do you want to be a part of the winning team? Looking for a change of scenery? Whether it's a majestic view from a mountain oasis or the fresh breeze of ocean waters, our dealership locations offer the ideal place for you.
All statements made by applicants for employment du
ring the application will be checked for accuracy. We offer equal employment opportunities to all qualified persons without regard to race, color, sex (including gender identity and sexual orientation), religion, age, national origin, genetic information, citizenship status, marital status, pregnancy (including childbirth, related medical conditions, and lactation), physical or mental disability, past, present, or future service in the Uniformed Services of the United States, or any other basis prohibited by local, state, or federal law. If you need help to fill out this application form or during any phase of the application, interview, or employment process, please notify the Human Resources Officer to discuss accommodations. The use of this form does not mean there are positions open and does not obligate us in any way.
Customer Service Associate
Customer service assistant job in New Bern, NC
Job Description
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.
As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.
Duties and Responsibilities:
• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.
Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Working Conditions
•Retail store environment where extended periods of standing are required
•Retail store stockroom environment subject to fluctuations in temperature
•Frequent lifting and maneuvering of merchandise and displays.
•Exposure to dust and extreme temperatures while unloading trailers.
•Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.
Customer Experience Coordinator
Customer service assistant job in Jacksonville, NC
Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
1250 Western Blvd
Location:
USA Marshalls Store 0768 Jacksonville NCThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
AI Engagement Specialist
Customer service assistant job in Wilmington, NC
Join our team as an AI Engagement Specialist, where you'll play a pivotal role in driving the understanding and adoption of AI technologies, particularly Large Language Models, within Card Services and Connected Commerce. Inspire and empower our employees to leverage AI-driven solutions to solve business challenges and create new opportunities.
As an AI Engagement Specialist within Card Services and Connected Commerce, you will be responsible for crafting innovative engagement strategies, organizing events, and developing and delivering training to enhance AI literacy. Your mission is to inspire and empower our employee base to identify and leverage AI-promoten solutions to solve business challenges and create new opportunities.
Job Responsibilities
Develop and implement creative engagement strategies to promote the use of AI tools among employees.
Organize and lead training sessions, workshops, and events to educate employees on AI capabilities and applications.
Collaborate with cross-functional teams to identify business challenges and opportunities for AI solutions.
Research and test the latest AI tools and methods to ensure the firm remains at the cutting edge of technology.
Serve as a subject matter expert and advocate for AI technologies, fostering excitement among employees.
Monitor and analyze engagement metrics to assess strategy effectiveness and make data-driven improvements.
Required Qualifications, Capabilities, and Skills
5+ years of experience in project management, training, process engineering, or marketing.
Strong passion for new technology and a desire to share that excitement with others.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Strong analytical skills and a data-driven approach to problem-solving.
Excellent communication and interpersonal skills, with the ability to engage and inspire diverse audiences.
Preferred Qualifications, Capabilities, and Skills
Experience crafting content and facilitating workshops to advance mindsets and skillsets.
Experience with Python, Alteryx, Tableau, and SharePoint is highly desirable.
Portfolio of AI projects you are working on.
Considered a thought leader on social media or in offline communities on AI or new technologies.
Auto-ApplyCustomer Success Representative
Customer service assistant job in Wilmington, NC
About the role
This is a rewarding opportunity in our Wilmington, NC, company headquarters. As a customer success representative, you will be directly responsible for solving lender-specific issues as well as promoting new opportunities to non-using / low-usage customers with the goal of strengthening long-term relationships.
This role is ideal for a recent college graduate, individual with great interpersonal skills, the ability to easily develop relationships, and a focus on detail.
What you'll do
Key responsibilities include:
Regional, Key, and Local Account Management: Cultivate and expand relationships with mortgage lenders to begin a business relationship that leads to new business with an ongoing responsibility of bringing long-term value to our lender customers.
Tracking and Reporting: Maintain a record of outbound account-specific calls to develop relationships and record of inbound calls from customers to address and solve customer needs.
Work in a team environment, focusing on achieving predetermined corporate and team / individual goals.
Qualifications
College Degree with the ability to understand mortgage lending processes, terminology, and lender-specific technology.
Travel as needed to local, regional, or national mortgage lending and corporate events.
Exceptional communication and interpersonal skills, with the ability to influence both externally and internally.
Competitive base salary plus performance-based incentives tied to achievement of predetermined goals.
ADA Reader/Scribe
Customer service assistant job in New Bern, NC
This position supports the delivery of ADA accommodations by assisting students with disabilities in the classroom completing academic assignments by writing down, typing verbatim what is dictated and by reading textbooks or assignments. Assistance mainly occurs outside of the classroom in the Academic Support Center, Library, or Testing Center. The position will work on average 16 to 20 hours per week and requires a flexible schedule.
Essential Duties & Responsibilities
* Assist students with disabilities in completing academic assignments in or outside the classroom
* Transcribing essays and homework assignments
* Transcribing instructor in-class lectures or presentations
* Reading textbooks, class notes, and homework assignments
* Provide services to students with limited acuity and/or legally blind
* Describe pictures in words
* Provide verbal cues for guiding, as needed
* Provide hands-on interpretation of course content in lab
Minimum Qualifications
High school diploma or equivalent.
Preferred:
Associate's degree from a regionally accredited institution of higher learning.
Proficiency with reader, scribe and lab assistant skills.
One year of related work experience.
Knowledge, Skills and Abilities
Knowledge
* Knowledge of disabilities
* Knowledge of learning strategies for students with disabilities
* Knowledge of disability assistive technology
Skills
* Good reading and writing skills
* Basic computer skills
* Intermediate knowledge of Microsoft Word
* Good communication and interpersonal skills
* Organization and attention to detail
* Multi-tasking and problem solving
Abilities
* Ability to write legibly
* Ability to perform repetitive tasks with patience
* Ability to work independently as well as with others and be self-motivated
* Ability to make sound decisions
* Ability to exhibit accountability, adaptability and collaboration
* Ability to read aloud clearly and softly, at a normal pace and with good pronunciation
* Establish and maintain effective working relationships with those contacted in the course of work
* Handle confidential information with absolute discretion
* Commitment to diversity, equity and inclusion; demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels
Member Service Advisor, Wilmington (Branch Advisor)
Customer service assistant job in Wilmington, NC
OUR CULTURE
Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.
ABOUT THE POSITION
The Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the members journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civics values, policies and vision while fostering an inclusive environment for both branch staff and members.
NORMAL DAY-TO-DAY WORK
Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.
Builds and fosters relationships with current and potential members to increase their financial well-being.
Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.
Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.
Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.
Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the members financial information.
Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.
Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.
Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.
Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.
Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.
Collaborates with internal departments to provide a closed-loop experience for member requests.
Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.
JOB QUALIFICATIONS
Here are a few qualifications you MUST have to be qualified for this position.
Minimum 1 3 years of customer service experience, or a Bachelors degree.
High school diploma or equivalent.
Excellent verbal, written, telephone and interpersonal communication skills.
Demonstrated strong customer service skills.
Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.
PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.
Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
Travel required on occasion.
Here are a few qualifications wed LIKE for you to have.
Credit Union member service experience.
Knowledge of financial products and services, mobile and on-line banking a plus.
If you have questions about this position description, please feel welcome to ask. You can reach HR at:
Human Resources
3600 Wake Forest Rd, Raleigh, NC 27609
********************
Requirements:
PI8424c6***********1-38846979
Customer Service Representative
Customer service assistant job in Wilmington, NC
Benefits:
Bonus based on performance
Dental insurance
Health insurance
Opportunity for advancement
Profit sharing
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $18.00 - $20.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyCustomer Service - Front Desk
Customer service assistant job in Wilmington, NC
Job Details Hanover - Wilmington, NC Part Time Any Customer ServiceDescription
About O2 Fitness:
O2 Fitness offers the best in fitness equipment, personal training and group exercise throughout the Carolinas. We promise to provide a welcoming, motivating and clean environment with a professional and caring staff to help our clients achieve real results. We are committed to helping our members create a whole-body approach to wellness by offering an all-inclusive health and fitness experience. We recognize that each members fitness journey is different, thus, we offer a wide variety of group classes, small group activities and personal training.
If fitness is your passion and you love to bring joy to others, support them in their goals, and make people feel connected to a positive and friendly community you could be a great fit for the O2 Fitness family. A smile, collaborative attitude and positive mindset is what it takes to excel!
Essential Duties and Responsibilities of Front Desk / Customer Service Team Member
All Front Desk / Customer Service Team Members will be responsible for creating a positive member experience by providing a superior level of customer service and cleanliness to O2 Fitness members, prospective members and guests.
Greet every member and guest with a smile, warm welcome
Answer phones in a friendly manner and assist callers with a variety of questions
Sign guests up for memberships and schedule members for Personal Training orientation
Assist with billing questions and handling member concerns
Every team member is responsible for assisting the housekeeping team and the cleanliness of the club. Refilling paper products, disinfectant bottles, folding towels and making sure all areas of the club are fully stocked is one of the key responsibilities of the member experience team.
Inventory management of drinks, cooler goods, and protein bars. Merchandising products and keeping the cooler stocked.
Qualifications
Qualifications of Front Desk / Customer Service Team Member
High school graduate is preferred
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations
Benefits for Front Desk / Customer Service Team Member
Complimentary O2 Fitness Membership
Discounted Personal Training Sessions
Supportive work environment
O2 Fitness Rewards store
Compensation for Front Desk / Customer Service Team Member
Average pay rate of $13.27 per hour
Advancement opportunities available with mastery of O2 Fitness club offerings
20+ hours per week
Winner's Circle - Customer Service
Customer service assistant job in Wilmington, NC
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $7.25 - $12 per hour
Salary Range:
0
-
0
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyTreasury Services Specialist II
Customer service assistant job in Mount Olive, NC
Treasury Services Specialist II
Reports To: Treasury Services Sales Team Leader
None
FLSA Status: Exempt
Responsible for direct sales of new treasury services products that are moderate to complex in nature. Act as single point of contact for assigned business customers, expansion of existing business relationships, and the retention of customers. The Treasury Services Specialist will be responsible for selling the products and services related to treasury services; developing an understanding of the core processing system and the various modules attached to that system. This associate will ensure the treasury services products are implemented and working efficiently and effectively for their customers; working closely with IT, Bank Operations, Electronic Delivery, Commercial Lending and Retail Sales to meet all customer needs. Associate will coordinate between the departments, as well as with customers; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information. May also provide/refer other banking services as needed by customers.
Specific Job Functions (Duties/Responsibilities):
Solicit and call on prospects and clients for Southern Bank Treasury Services.
Analyze client needs and make proposals for new and enhanced treasury services offerings to clients.
Recommend products, procedures or services that may streamline the customer's interactions
Operate efficiently, execute with precision on complex client requests and request support as necessary to build and strong client relationships
Insure all treasury services offerings comply with Bank policy and all applicable laws and regulations with appropriate risk management oversight
Support Bank business development efforts
Make joint calls on large or unusual customers in support of calling officer efforts
Actively seek, sale and onboard new commercial customers with treasury services; cross-refer to other lines of business calling officers for relevant product assistance
Maintain current knowledge of all Bank services and products.
Proactively manage and service assigned market areas.
Meet or exceed assigned sales and service goals
For assigned markets, serve as product expert for all treasury services front end systems, products, services
Participate in treasury services product training for customers as required
Ensure timely and effective escalation and remediation of issues
Ensure sound risk decisions commensurate with the business unit risk appetite is applied
Perform other duties as assigned
JOB REQUIREMENTS:
Knowledge/Skills/Abilities Required:
The ability to effectively manage established business development process - schedule, prepare for and conduct professional business development calls on customers and prospects
Current knowledge of the Treasury Services industry, services and process - ability to analyze commercial and small business liquidity/cash control needs and requests
Knowledge of applicable lending and depository laws and regulations and related industry policies
Ability to work with limited supervision, and seek assistance as needed
Personal credibility and the ability to sell Bank products and services
Excellent oral and written communications skills; strong sales presentation experience
Education/Experience Requirements:
Bachelor's degree in business or a related field preferred
2-5 years of treasury services sales and service experience
3-5 years banking or private banking experience required
1-4 years achieving personal business development targets met or exceeded
Certified Treasury Professional (CTP) credential preferred
Superior analytical skills; ability to analyze new and existing relationships
Excellent verbal and written communication skills and excellent presentation skills
Ability to effectively manage time and to manage multiple priorities with minimal direct supervision
Ability to work as an individual contributor while maintaining partnership with other team members
Superior customer relations skills. Must be able to establish and maintain a high level of credibility with all levels of internal staff and external customers.
Auto-ApplyCall Center Specialist
Customer service assistant job in Wilmington, NC
NC Call Center Specialists
Greater Wilmington, NC Area
Corning Credit Union is seeking Call Center Specialists to join our team in the Wilmington, NC market.
Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA.
We exist solely to serve our members. We're committed to helping our members prosper by being a trusted advisor for financial services. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team.
If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve.
Role Summary: As a Call Center Specialist I, you will build lasting member relationships with every interaction, troubleshoot, and resolve member questions, perform a variety of financial transactions, and educate members on the products and services that best meet their financial needs.
Essential Job Duties
Maintain appropriate knowledge of core systems and CCU's products and services
Answer incoming calls and member questions in a prompt and professional manner
Present and explain beneficial products to members and assist in meeting their vast financial needs
Open new memberships, accounts, and services
Assist members with requests for account research needs
Collect information needed to process outgoing bank wires and ensure accuracy and safety, following all anti-fraud procedures
Proactively educate members on the ease of doing business with CCU through our many electronic service channels
Also assumes responsibility for other projects or duties as required or assigned
Required Competencies
Strong customer service and interpersonal skills with the ability to connect well with members via the telephone
Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced call center environment
Possesses exceptional verbal and written communication skills
Exceptional attention to detail
Strong problem-solving skills
Confidence in promoting appropriate products and services
Technical aptitude with experience using mobile banking and other apps or financial services
Education Requirements
A bachelor's degree or other form of secondary education is preferred, commensurate work experience will also be considered
A high school diploma or GED is required
Experience Requir ements
Prior call center or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate
Communication Skills Requirements
The ability to read and comprehend moderate to advanced instructions and correspondence
The ability to write moderate to advanced correspondence within professional etiquette standards
The ability to effectively present information in one-on-one and group situations
Physical Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the role.
Ability to work in a repetitive motion for a lengthy period of time
Ability to work within a fast-paced call center environment
Regular use of computer required
Specific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range
Corning Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
ADP Privacy Policy | ADP Legal Policy
Auto-ApplyAutomotive Customer Service Advisor - 2682
Customer service assistant job in New Bern, NC
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customer service or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customer service and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Customer Service Associate
Customer service assistant job in Jacksonville, NC
Job Description
Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.
As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.
Duties and Responsibilities:
• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 50lbs from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, twisting, and repetitive lifting, with or without reasonable accommodation.
Availability: Ability to work a flexible schedule including days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Working Conditions
•Retail store environment where extended periods of standing are required
•Retail store stockroom environment subject to fluctuations in temperature
•Frequent lifting and maneuvering of merchandise and displays.
•Exposure to dust and extreme temperatures while unloading trailers.
•Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.
Call Center Specialist
Customer service assistant job in Wilmington, NC
NC Call Center Specialists
Greater Wilmington, NC Area
Corning Credit Union is seeking Call Center Specialists to join our team in the Wilmington, NC market.
Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA.
We exist solely to serve our members. We're committed to helping our members prosper by being a trusted advisor for financial services. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team.
If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve.
Role Summary: As a Call Center Specialist I, you will build lasting member relationships with every interaction, troubleshoot, and resolve member questions, perform a variety of financial transactions, and educate members on the products and services that best meet their financial needs.
Essential Job Duties
Maintain appropriate knowledge of core systems and CCU's products and services
Answer incoming calls and member questions in a prompt and professional manner
Present and explain beneficial products to members and assist in meeting their vast financial needs
Open new memberships, accounts, and services
Assist members with requests for account research needs
Collect information needed to process outgoing bank wires and ensure accuracy and safety, following all anti-fraud procedures
Proactively educate members on the ease of doing business with CCU through our many electronic service channels
Also assumes responsibility for other projects or duties as required or assigned
Required Competencies
Strong customer service and interpersonal skills with the ability to connect well with members via the telephone
Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced call center environment
Possesses exceptional verbal and written communication skills
Exceptional attention to detail
Strong problem-solving skills
Confidence in promoting appropriate products and services
Technical aptitude with experience using mobile banking and other apps or financial services
Education Requirements
A bachelor's degree or other form of secondary education is preferred, commensurate work experience will also be considered
A high school diploma or GED is required
Experience Requirements
Prior call center or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate
Communication Skills Requirements
The ability to read and comprehend moderate to advanced instructions and correspondence
The ability to write moderate to advanced correspondence within professional etiquette standards
The ability to effectively present information in one-on-one and group situations
Physical Requirements
Reasonable accommodations may be made to enable individuals with disabilities to perform the role.
Ability to work in a repetitive motion for a lengthy period of time
Ability to work within a fast-paced call center environment
Regular use of computer required
Specific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range
Corning Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
ADP Privacy Policy | ADP Legal Policy
Auto-ApplyPT Automotive Customer Service Advisor-1776
Customer service assistant job in Wilmington, NC
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customer service or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customer service and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.