Customer service assistant jobs in Janesville, WI

Lutheran Social Services of WI and Upper MI is currently recruiting for Adult Residential Support Professionals for a new addictions recovery program in Oconomowoc, WI. LSS Recovery Center Oconomowoc provides up to 30 beds for adult women in need of Medically Monitored Treatment and Transitional Residential Treatment. Services are gender specific and trauma informed. The facility does allow for infants up to age 3 months to reside with their mothers who are receiving SUD treatment services. As as Support Professional, your role is to help these ladies stay clean and sober, adhere to the requirements of the program, pass medication, provide meals, complete household chores, etc. This is a part-time, weekend only position, 10 hr days and a one hour staff meeting during the week. The role offers pay at $17.75/hr. Essential Duties and responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Supports, interacts with, and monitors residents within established policies and procedures, providing positive role modeling Records observations relating to actions and behavior of residents and maintains records and reports as required Performs general housekeeping and cleaning duties as needed. “laundry equipment” - it's regular household washers and dryers….May organize and distribute clothing, bedding and other supplies Provides medication monitoring or medication administration as outlined in specific program policies Provides information concerning status of clients to external partners within established guidelines. Is mindful of confidentiality requirements specific to the program Identifies emergencies or crisis situations and responds appropriately Maintains awareness of clinical treatment plan and supports residents in achieving goals Ability to work independently and problem solve efficiently Attends staff meetings and participates in training activities as required Maintains confidential client information and records May assist with meal preparation and other life skills for residents May assist with grocery shopping for the facility May transport residents to meetings, services, appointments and other activities May be responsible for collecting urine specimens for urinalysis and administering breathalyzer tests May provide educational group activities for clients within program specified parameters. May administer basic first aid as needed Other duties as required ADDITIONAL AGENCY REQUIREMENTS (Required of all employees): Must comply with agency and departmental policies and regulations Must relate to individuals and families of varied ethnic and cultural backgrounds, ages, and economic circumstances with respect and dignity. Must support the Mission, Vision and Values of the Agency. EDUCATION AND/OR EXPERIENCE: A High School Diploma or GED Equivalency is required for the position. Related experience or credits toward a bachelor's degree from an accredited college in social work, human services, psychology or similar major may be required based on contract requirements. Previous work experience providing similar services is preferred. Possess standard reading, writing, math skills, problem solving capability, and the ability to accept/follow through with direction and both recognize and adhere to professional boundaries. The ability to provide services and function as a team member with patience, self-control and flexibility is essential. CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. Completed training regarding DHS 83 (Fire Safety/First Aid and Procedures to Alleviate Choke, Standard Precautions, and Medication Administration) is preferred but may be obtained after hire (required after hire). TRAVEL: Ability to travel on day trips in the community as required up to 25-50%, depending on specific role. LSS is an Equal Opportunity Employer.

The Customer Service Representative is responsible for providing best in class customer service for a portfolio of assigned customers for our Healthcare & Specialty Division. We're seeking a Customer Service Representative who thrives in a dynamic, fast-paced environment and takes pride in delivering In this role, you'll act as a key liaison between customers and our sales, production, and shipping teams, ensuring orders are accurate, timely, and aligned with customer expectations. If you're a proactive problem-solver who enjoys building relationships, maintaining strong attention to detail, and driving continuous improvements in customer satisfaction, we'd love to have you on our team. Essential Accountabilities: Champion the customer experience by proactively managing orders from placement to delivery, using a customer-centric approach Collaborate cross-functionally with internal teams (sales, production, shipping, etc) to ensure seamless communication and order fulfillment Leverage modern digital tools (email, Microsoft Excel, CRM systems, and order processing platforms) to receive, process, and track customer orders efficiently Create and maintain accurate customer records, including open order reports, order revisions, artwork approvals, and shipping requests Work in partnership with sales and operations teams to understand customer provided forecasts and how to better provide attention to meet these demands Escalate internal systematic/process concerns until final solution/resolution is provided to customer Identify and upsell opportunities by recommending new or complementary products to meet customer needs Maintain compliance with all company policies while ensuring exceptional attention to detail in every interaction KEY CHARACTERISTICS & ABILITIES: Exceptional interpersonal and communication skills including strong verbal, written, and public relations skills Passionate about exceeding customer expectations Values teamwork and supports a team environment Desire to continually learn and improve skill set Skilled in deescalating situations both over the phone and in writing (email) Ability to maintain professional and helpful attitude in high-tension or stressful situations Assertiveness in pursuing resolution to issues Ability to build trust by providing information to in a way that is candid, informed, encompassing, and not manipulative: receive information from others in a way that demonstrates openness and thoughtful consideration of their ideas Must have high attention to detail and accurate data entry Must be able to manage multiple work items at one time with a high sense of urgency Must have strong problem solving and organization skills Shares learning with peers Minimum Qualifications: 5+ years of experience as a Customer Service Representative at a manufacturing organization. Associate degree or bachelor's degree preferred. Required Skills: Tech-savvy: Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and CRM/order management tools Relationship-builder: Exceptional interpersonal and communication skills, with a focus on maintaining positive, professional relationships Detail-oriented and organized: Ability to prioritize tasks, manage time effectively, and maintain a high degree of accuracy Bilingual in Spanish is a plus but not required Ability to think critically, adapt to changing priorities, and resolve issues effectively

Extended Stay America - Hiring Event! Time: 10:00 AM to 5:00 PM Holding interviews & offering jobs on the spot for full-time and part-time positions WE OFFER: Weekly pay Benefits Flexible work schedules Competitive wages Career advancement opportunities 401(k) with a match Free & discounted stays at our hotels Open roles for our Madison - Old Sauk Rd. location include: Part Time Guest Service Representatives - Starting at $16.83/hr Maintenance Technician - Starting at $21.42/hr Assistant General Manager - Starting at $21.60/hr Job Requirements: Must be authorized to work in the United States. Must be at least 18 years old. Join us for our upcoming hiring events to learn more and interview. If qualified, you could receive an on-the-spot job offer! To get started, reserve your spot now! About Us: When you work at ESA, you'll find opportunities to build a career and a better life because you deserve that. ESA Management, LLC is a third-party management company where we pride ourselves on providing genuine care to all our guests and associates. We have 30 years of experience in running extended stay hotels and only manage Extended Stay America brand hotels. We are determined to hire the right kind of people who have a desire to do great work and live our values. Our Charlotte-based Hotel Support Center is the hub of ESA Management, LLC's organization and we have 500+ owned hotels across the U.S. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. *If you are interested in applying for a job at ESA Management, LLC-managed Extended Stay America hotels, please visit esamgmt.com for more details and a list of participating ESA Management, LLC hotels. Equal Opportunity Employer.

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Location: Madison, WI 53718 Duration: 12 months (Possibility to Hire) Role Summary/Purpose: •Ensure first class service contract/OTR process execution on customer service contracts; install base data entry and data quality for assigned area. •Ensure quality and integrity of the customer contracts/orders as they are entered into the system. •Act as liaison/partner with Service Sales, Field Service and Customers to meet commitments and resolve issues. Essential Responsibilities: •Responsible for driving the overall execution of the client customer service contract loading into all applicable processes including additions, deletes and modifications to existing contracts. •This may include field communications and verification along with contract submission pre-work. •Work within all related systems Siebel, Oracle based (eOM) and Support Central to manage and complete all work. •Handle all types of work submitted into the department whether multi-vendor or core client product based offerings. •Maintain Install database accuracy by supporting field team and external customers via phone and email. •Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues. •Effectively manage and prioritize various projects with minimal supervision Qualifications • Associates degree in Business Administration, Finance, Marketing or related discipline and at least 1 year of customer service experience or a High School diploma/GED and 5 or more years of customer service experience. • High proficiency in MS Office Suite products (Word, Outlook, Excel, Access) to include a minimum 2 years experience working with MS Excel. • Ability to communicate using local language • Highly motivated goal-oriented self-starter with ability to work autonomously and as part of a team, takes initiative to make things happen, identifies what needs to be done and does it. • Ability to interact effectively with all levels of a matrix organization, both internally and with external customers. • Dependable: Being reliable, responsible, dedicated, committed, and fulfilling obligations • Adaptable/Flexible: Being open to change (positive or negative) in response to new information, different or unexpected circumstances, and/or to work in ambiguous situations in a high paced environment with changing needs • High Integrity: Accepting and adhering to high ethical, moral, and personal values in decisions, communications, actions, and when dealing with others Additional Information To know more about this opportunity, please contact: Himanshu Prajapat ************ **********************************

With aggressive growth, expansion plans and ambitious goals, Skyline Management leads in strategic thinking and execution. Teamwork is the ability to work towards the vision by utilizing direct accomplishments toward organizational objectives. Comprised of problem solvers and strategic thinkers, they work united in the direction of their common goals. Their goals include reshaping loyalty in the retail industry, revolutionizing Fortune 100 marketing & sales programs for consumer loyalty and representing the top brands in home entertainment. At Skyline Management's commitment to teamwork helps them accomplish every goal set. Job Description Do you enjoy being out and about vs. sitting in a cubical? Do you have great people skills and want an exciting new career? Are you tired of talking on the phone and never meeting your customers and clients? Are you seeking rapid advancement? Then we would love to hear from you! North Skyline Management is looking for an enthusiastic, goal oriented Customer Service & Sales Assistant who wants to succeed in a competitive, high-energy environment! This firm is one of the premier promotional marketing firms in the area specializing in gaining a fast, measurable advantage for clients. North Skyline Managment is looking for "an edge" in advertising and has developed a powerful, word-of-mouth method to their promotional campaigns. This firm specializes in marketing that entails grass roots movement, personality, customer service, and live presentations for clients' brand and services. North Skyline Management is in immediate need of a Customer Service & Sales Assistant to act as a liaison between corporate clients and consumers. You will have the opportunity to build connections with various local businesses and major retailers and establish relationships with their decision makers. You will develop personalized promotional campaigns for clients to create a positive impression of their industries, promote various services, and personally thank customers for their business. Responsibilities of the Customer Service & Sales Assistant: •Provide face to face customer service & sales support during on-site campaigns to create a positive brand experience, and enhance visibility of clients' products and brands in the community. •Develop marketing & sales plans to suit the needs of each client and assist in consumer campaign management. •Remain up-to-date on clients' products, selling advantages, and special offers. •Meet with business prospects to pitch products/services available specifically to them with the goal of generating new business or upgrading existing clientele. •Discover opportunities for revenue. Our Client Offers: •Fun and positive work environment •Opportunity for management •Unlimited opportunities This firm provides individuals with excellent leadership, guidance, and a challenging career path. This is an entry level position so college graduates or people looking to get their foot in the door are encouraged to apply. Job Requirements Qualifications of the Customer Service & Sales Assistant: •1-2 years' experience in retail, restaurant/food service, sales, hospitality, customer service, and other environments providing front-line, interactive customer service support preferred. •Ability to establish, build, and maintain relationships with customers and prestigious clientele. •Leadership or management experience an asset, especially in a customer service or sales role. •Excellent communication skills. •Leadership experience. •Ability to work in a high energy environment. •Ambition, strong work ethic, and open to new ideas. •Be a self-starter with problem solving skills. •Be a career oriented individual. The Customer Service & Sales Assistant is a full-time, entry level role. If you are interested in this position, please reply to this ad with a copy of your resume. People with the following experience are encouraged to apply: Customer Service & Sales Assistant, Customer Service, Customer Service Support, Customer Service Representative, Sales Representative, Sales Account Management, Marketing, Promotions, Brand Marketing, Client Relations. Key Words: Customer Service & Sales Assistant, Customer Service, Customer Relationship Management, CRM, Customer Service Metrics, Customer Service & Sales, Call Center, Telemarketing, Direct Customer Service, Customer Service Associate, Customer Service Representative, Customer Service Support, Customer Support, Sales Assistant, Sales Representative, Customer Satisfaction, Consumer Targeted Sales, Consumer Targeted Marketing, Consumer Targeted Advertising & Promotions. Additional Information All your information will be kept confidential according to EEO guidelines.

Catch Vibe Voice is a dynamic communication and branding firm dedicated to elevating the way companies connect with their audiences. We specialize in crafting meaningful messaging, developing strategic communication solutions, and delivering high-impact results for clients across diverse industries. Our culture thrives on creativity, precision, and collaboration. We value individuals who bring fresh ideas, strong initiative, and a passion for impactful communication. Job Description We are looking for a dedicated Customer Support Assistant to join our team in Madison, WI. The ideal candidate will provide attentive, solution-driven support to customers, ensuring each interaction is handled with care and professionalism. This role requires strong communication skills, excellent organizational abilities, and the confidence to address inquiries efficiently both verbally and in writing. Responsibilities Provide timely and accurate assistance to customers through phone, email, and other communication channels. Resolve inquiries by identifying needs and offering clear, effective solutions. Maintain detailed records of customer interactions and follow-up actions. Collaborate with internal departments to ensure seamless service delivery. Uphold company standards by maintaining a courteous, professional tone at all times. Support administrative tasks and contribute to workflow improvements when needed. Qualifications Strong verbal and written communication skills. Ability to handle multiple tasks while maintaining accuracy and professionalism. Problem-solving mindset with a focus on delivering positive customer experiences. Organized, reliable, and able to work in a fast-paced environment. Comfortable using computer systems and handling basic administrative processes. Additional Information Competitive salary: $47,000 - $52,000 per year Opportunities for growth and long-term career development Supportive and collaborative work environment Professional training and continuous skill-building Stable work schedule and reliable job structure

Come and work for Envoy Air, an American Airlines Group Company, at MSN and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $18.58 / HR Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos #EnvoyOversight Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. We can recommend jobs specifically for you! Click here to get started.

The Customer Support Representative handles all customer calls that come into the Bank needing support for their accounts and services. The Customer Support Representatives provide account support for both business and consumer customers on deposit accounts and loans. The Customer Support Representative's primary responsibilities include account maintenance, reconciling and researching accounts, debit card maintenance and electronic banking support. In addition the Customer Support Representative is responsible for recognizing customer needs and cross-selling products and services that align with their customer's financial goals. Hours: Business hours: Monday - Friday 8am-5:30pm, Saturday 9am-1pm Typically 15-29 hours per week. This position will typically work every Saturday. *Hours may vary based on business needs and may change at any time Essential Duties and Responsibilities: Listen effectively to customers' requests and promptly take the necessary action to assist them. Effectively cross sell bank products and services Educate customers on utilizing bank products and services Escalate issues immediately and take necessary steps to prevent and/or minimize loss to the bank and/or the customer Take the initiative to follow-up, escalate or seek additional resources to ensure customer satisfaction Adapt to the concepts and procedures, notifying management when additional training is needed on product and service knowledge Any other duties as assigned Requirements: High School Diploma or GED 2+ years of Personal Banking experience required Knowledge of banking products and services including loans Call center experience preferred Strong verbal communication skills Ability to cross sell products and services Ability to multitask Critical Competencies: Customer Service Excellence Communication Listening Skills Confidentiality ****Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities****Our company is an equal opportunity/affirmative action employer. Applicants can learn more about their rights by viewing the federal EEO poster at *********************************************************************************************

Job Details Sun Prairie Location - Sun Prairie, WI Full Time Equivalent Work Experience $50000.00 - $65000.00 Salary Negligible Office Day Customer ServiceDESCRIPTION We are seeking a highly motivated Supervisor of our Customer Service Team to lead our dedicated team at our Label Division in Sun Prairie, WI, location. YOUR IMPACT In this pivotal role, you will be responsible for ensuring the highest level of customer satisfaction by overseeing daily operations, coaching and developing your team, and implementing strategies to enhance our customer service processes. If you are a natural leader with a passion for service excellence and a strong understanding of manufacturing environments, we encourage you to apply. WHAT DOES MY WORKDAY LOOK LIKE IN THIS ROLE? Lead and Inspire: Supervise, mentor, and motivate a team of customer service representatives, fostering a positive and productive work environment. Ensure Excellence: Oversee daily customer service operations, ensuring prompt, accurate, and professional responses to inquiries, orders, and issue resolution. Problem Solve: Act as an escalation point for complex customer issues, demonstrating strong problem-solving skills and a commitment to positive outcomes. Optimize Processes: Identify and implement process improvements to enhance efficiency, customer satisfaction, and team performance. Train and Develop: Conduct regular coaching sessions, performance reviews, and training to develop your team's skills and product knowledge. Collaborate: Work closely with other departments, including sales, production, and shipping, to ensure seamless customer experiences. Maintain Knowledge: Stay up-to-date on product offerings, industry trends, and company policies to effectively support the team and customers. HERE'S WHAT MAKES WESTERN STATES A GREAT PLACE TO WORK: Competitive compensation: Regular pay raises and a comprehensive benefits package including 401k with company match. Work-life balance: 9 paid holidays, 80 hours of PTO, Sick Days starting your first year to help you recharge and enjoy time with loved ones. Flexibility: We have multiple shifts available to meet your scheduling needs. Impactful Work: Make a tangible difference by building strong relationships and driving customer success. Stability: Family-owned company since 1908. QUALIFICATIONS REQUIRED: Experience: 3+ years within in a customer service supervisory or leadership role. Leadership: Proven ability to lead, motivate, and develop a team to achieve service excellence. Communication: Exceptional verbal and written communication skills, with the ability to articulate complex information clearly and concisely both internally and externally. Customer Focus: A strong commitment to providing outstanding customer service and building lasting customer relationships. Problem-Solving: Excellent analytical and problem-solving skills, with a proactive approach to issue resolution. Organizational Skills: Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. Technical Proficiency: Proficiency with CRM software and Microsoft Office Suite (Word, Excel, Outlook). Industry Knowledge (Plus): Familiarity with custom label manufacturing or printing processes is a significant advantage.

Title: Area Customer Service Coordinator Duration: 0-6+ Months Shift: 8 am to 5 pm (Monday to Friday) Interview Type: Teams interview with camera. Dress Code: Business casual for all locations Driving: Yes, you will need to drive personal car MVR is needed - will pay mileage. If employee is hired directly, they would continue to do the same job. Job Description: Our sites deliver mail, do print jobs putting them together, answering the phones changing toner in the machines placing service calls for the machines. Strong customer service skills, someone who can deal with change, fast learner, deals well under pressure will be successful. There is walking to deliver toner and mail lifting 50 lbs. Be able to use Microsoft, word, excel, outlook, PowerPoint. There is free parking if they have to pay - we would reimburse.

Full-time Description Under the direction of the Operations Manager, the Customer Support Agent handles a high volume of calls from hearing care provider accounts through phone and email. Agents perform ordering of hearing aids and supplies, minimal technical troubleshooting and technical quality assessment of hearing aids in accordance with company policies and procedures. This is a non-supervisory position. Responsibilities Provide Outstanding Service to hearing care provider accounts: · Maintain good attendance and adherence to schedule. · Answer and respond to a high volume of phone calls, emails from customers in need of ordering hearing aids and supplies · Process hearing aid orders, repairs, returns and L&D claims · Support multiple queues · Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way. · Create orders within CRM system · Maintain a positive approach with consumers · Adherence to quality control and hearing aid technical workflows · Document and maintain comprehensive customer case records. · Escalate necessary cases to manager · Efficiently utilize tools and resources · Assist with identifying key customer trends and communicating to appropriate stakeholders · Achieve and maintain posted KPIs including but not limited to order accuracy, availability, and quality. · Promote a positive and collaborative team atmosphere with co-workers. · Build and maintain working knowledge of products. · Complete all required training and ongoing education. · Other projects as needed Requirements Education: · Minimum high school diploma or equivalent required Experience: · Demonstrated customer service experience required · Minimum of 1 year call center experience preferred · Knowledge or experience with hearing aids is a plus · Bilingual English/Spanish is encouraged Other Requirements: · Working knowledge and experience with Microsoft Office suite · Zendesk and CRM experience preferred · Excellent written and verbal communication skills · Think critically to analyze and solve problems · Maintain protected health information confidentiality Skills · Effective interpersonal, verbal, and written communication skills · Cross functional/departmental collaboration · Strong sense of initiative and a sense of urgency, demonstrated by accomplishing tasks, improving current work processes; and assisting others when necessary. · Effective Decision Making · Unwavering attention to detail and commitment to world-class quality · Demonstrates respect for others. · Versatility, agility and willingness to learn. · Operates with a high degree of personal accountability. · Projects a positive and professional demeanor to all internal and external customers and business partners Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: Health & Dental Insurance Company paid Life Insurance 401(k) Paid Time Off benefits Product discounts Wellness programs EOE/M/W/Vet/Disability #ZR

Job Description We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now! The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required. All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances. Due to our growth, great career advancement opportunities are available too! For immediate consideration, please complete our employment application. We look forward to hearing from you!

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Executive** is a customer-facing role that ensures our largest customers are wildly successful in delivering on their critical business objectives through leveraging their current Lumen solutions. This is accomplished by viewing our products from the customers' perspective, monitoring early indicators of customer health, proactively addressing their concerns, and helping them better use our technology to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engages sales accordingly. **The Main Responsibilities** + Build **long-term, value-based relationships** with decisionmakers and influencers to understand the customer's landscape and establish loyalty + **Manage overall customer metrics** , including usage data, health indicators and renewal dates to align with customer objectives + Evaluate **product and portal** **adoption maturity level** to address roadblocks and provide best practices and a prescriptive approach to address needs + Construct and implement a **customer success plan** across all steps of the lifecycle, setting expectations for each milestone, ensuring personalized value, and driving positive customer experience to achieve desired outcomes + **Recognize opportunities for expansion** based on knowledge of the Lumen portfolio, partnering with sales as necessary + Implement **revenue management practices** driving accountability and goal alignment, revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customer success,** identify root causes, define and activate solutions, and deploy cross-functional support to resolve + Partner with sales, delivery & support to set proper expectations and ensure **successful deployment of solutions and services** + Responsible for defining and executing **renewal strategy** via clear alignment of customer priorities and roadmap, incorporating on-net migrations, managing writedowns positively impacting Lumen profit margins **What We Look For in a Candidate** + Experience: 7+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience in working with complex, Fortune 500, multi-divisional, international customer + Comfortable presenting, consulting, and advising at C-level and other executives + Assertive verbal and written communications skills with ability to build strategic relationships (deep and wide) within organizations + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings strong technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $86,825 - $115,763 in these states: FL Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote **What to Expect Next** Requisition #: 340886 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Home State Bank opened its doors to McHenry County in 1915 , and for over 110 years we have been serving the McHenry County area. From the beginning, it has been our goal to create a better quality of life for our neighbors, and to work together to build a better community. Our relationship with the community has remained as strong as it was from our beginning, and it continues to grow today. In the words of Home State Bank's Chief Executive Officer, Steven L. Slack, "We are not just out looking for loans and deposits, we are looking for long-term relationships." Home State Bank has a Customer Service Supervisor opening at the downtown Crysal Lake location. The Customer Service Supervisor is a frontline leader responsible for overseeing daily operations, supporting a team of customer service representatives, and ensuring the delivery of an exceptional experience for customers. This role balances hands-on problem-solving with people leadership and process improvement, ensuring that service commitments are consistently met with accuracy, empathy, and accountability. Bilingual in Spanish preferred. This is not a remote position (onsite only) and there is not any relocation assistance available, so local candidates only. You'll serve as a subject matter expert, coach, and escalation point while driving service consistency, operational efficiency, and team engagement. This is an ideal role for someone with deep service experience, strong communication skills, and a proven ability to lead others through change and complexity. WHAT YOU'LL DO Oversee a team of five (5) Customer Service Associates, setting clear expectations, providing day-to-day direction, and coach to ensure high performance and service consistency Monitor, analyze, and report daily workload and service level metrics to ensure timely and accurate resolution of customer requests Serve as the escalation point for complex, urgent, or sensitive client matters; take ownership through resolution Conduct regular one-on-one meetings and formal performance reviews to support development, provide feedback, and address performance concerns in alignment with company expectations Partner with cross-functional teams-including Retail Operations, Compliance, Technology, Mortgage, Commercial, and Retail Sales-to remove roadblocks, share feedback, and improve end-to-end processes. Analyze trends in service activity to identify opportunities for training, quality improvement, and operational efficiencies Champion operational improvements and process enhancements Apply deep operational expertise to solve issues quickly, identify root causes, and implement sustainable solutions Ensure scheduling, staffing, and resource alignment matches client demand and coverage Lead team meetings and contribute to department meetings to reinforce service standards, share updates, and keep the team aligned on priorities Support hiring, onboarding, and training of new team members; serve as a culture carrier and role model Maintain compliance with internal policies, procedures, and regulatory requirements, ensuring the team adheres to operational standards What You Bring Proven ability to lead teams in a customer service or banking operations environment, with a focus on accountability, empathy, and results. Strong organizational and time management skills with the ability to manage both individual and team priorities. Excellent interpersonal communication skills: clear, composed, and able to inspire confidence and trust. Ability to navigate and resolve escalations with professionalism, while coaching others through similar scenarios. Strong analytical skills and attention to detail; comfortable interpreting metrics to assess performance and recommend improvements. QUALIFICATIONS Previous leadership or supervisory role required High school diploma or GED Proven ability to handle escalations and/or complex customer requests Ability to build rapport and trust in a fast-paced, professional environment Strong process orientation with an eye towards efficiency A proactive, solution-oriented mindset focused on delivering value to clients Problem solving and decision making skills with attention to process and risk Make an income while making an impact! If you are looking for an opportunity to make a visible contribution to our community bank and get excited about doing interesting work that matters, then we encourage you to apply. You are able to stop at any branch, fax resume to ************ or apply online at ***************** Home State Bank offers competitive pay and a generous benefit package that starts the first of the month following hire: Medical through BCBS - 2 PPO Plans and an HMO option if located within Illinois Dental PPO through BCBS Vision insurance through BCBS EyeMed $50,000 in Company Paid Life & ADD and long-term disability insurance 401K after 90 days with company match of 3% after a year Generous Time Off - 2 weeks paid vacation, 1-week Paid Leave for All Workers and 11 paid FDIC holidays, 1 floating holiday (personal) day Tuition reimbursement - courses and books up to $6,000 annually per policy Holiday Party at Boulder Ridge Country Club Northwest Herald "2024 McHenry County Top Workplace Reader Choice Awards" TOP Workplace: Financial Institution/Service TOP Workplace: Large Employer (over 100 employees) TOP Professional Services TOP Family-owned Business TOP Business-to-Business Company One of the Top Workplaces: Giving Back to the Community Daily Herald “2022 Best Places to Work in Illinois” Ranked 10th for Medium Business (100-499 employees) We are proud to be a diverse workforce that is representative, at all job levels, of the customers we serve. Home State Bank is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Trego-Dugan Aviation at the Dane County Regional Airport in Madison, WI. Starting wage $17.00 per hour Paid Time Off Must have a valid driver's license Must pass a 10-year background check and pre-employment drug test Must be able to complete required training. Passenger Service Agent General Purpose of Job: This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required. Essential Duties and Responsibilities: The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate Ensures FAA, Airline, and airport regulations are followed Enforces safety/security measures and protects sensitive zones Assists Customers with special needs, i.e., Customers who need assistance in boarding Ad hoc assignments as requested by the Lead or Supervisor Completing sales reports Excellent communication skills Able to read and write English; bilingual skills a plus Ability to work efficiently under time constraints Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays Must be well groomed and physically fit Other duties as assigned Must pass a ten (10) year background check and pre-employment drug test Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986 Able to attend required training Physical Demands :Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position. Ramp Service Agent General Purpose of Job: The Ramp Service Agent is responsible for the handling of customer luggage, including loading and unloading baggage on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meet arriving flights and service departing flights, assist customers with special needs, assist customer service agents, as needed, and any other assigned duties. Essential Duties and Responsibilities: Perform related duties as assigned or as the situation dictates, i.e., ramp, commissary and aircraft cleaning activities. Move luggage and co-mail of various weight and dimensions to and from aircraft and airport luggage receiving area. Load and unload baggage, luggage, and co-mail. Operate ground equipment, including tugs and belt loaders. Marshal aircraft to and from gates. Provide proper handling of baggage requiring special care. Service aircraft lavatories. Perform aircraft interior cleaning. Responsible for aircraft security searches and commissary security searches. Ensure ramp areas are safe and free of FOD and that all ground equipment is properly maintained. Follow safety regulations which include the proper use of ground equipment and wearing proper safety items. Able to communicate using a two-way radio. Must be at least 18 years old. Able to read and write English. Physical Demands: Must be able to work in a high pressure environment. Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Perkins Oil Company is a third generation, family owned, distributor of quality petroleum products and much more. We service all customers and provide solutions in the automotive, commercial and industrial markets. We offer paid medical coverage along with other benefits, competitive salary, 401 k match and profit sharing. Come join a growing company who cares about their employees. This is a temporary position with a duration of 10 to 12 weeks beginning in early February. Job Description The Customer Service Representative and Order Processing position is responsible for contacting customers to obtain orders and processing bulk sheets, packing slips and bill of lading for daily shipments. ESSENTIAL JOB FUNCTIONS: Generate bulk sheets for all three distribution centers Contact identified Perkins Oil Accounts to obtain orders Order processing via email, fax & phone Generate packing slips General filing Other general office duties as assigned SKILLS AND EXPERIENCE: · Minimum of one-year experience in office environment in manufacturing or distribution industry. · Proficient in Microsoft Excel and Word, experience in Sage 100 a plus. · Proven ability for attention to detail and quality. · Good verbal and written communication skills. Strong customer service skills Additional Information If interested in this position please send resume and cover letter to us. Perkins Oil Company offers a competitive benefit package and is an equal opportunity employer. We look forward to hearing from you! All your information will be kept confidential according to EEO guidelines.

Description: Job Title: Customer Service Supervisor Department: Recreation Classification: Seasonal Target hourly hiring rate: $17.00 No Directly Reports To: Recreation Manager-Aquatics & Fitness The Stingray Bay Customer Service Supervisor is a part-time position located at Stingray Bay. The Customer Service Supervisor is responsible for overseeing the daily operations for pool admissions and concessions in compliance with Illinois Department of Public Health Food Service Standards and Huntley Park District Policies and Procedures. The Customer Service Supervisor reports to the Recreation Manager - Aquatics and Fitness Requirements: ESSENTIAL DUTIES/REPONSIBILITIES 1. Responsible for the training, supervision and evaluation of assigned staff. 2. Prepare and conduct in-service staff training. Responsible for the documentation of ongoing training. 3. Responsible for the timely and accurate submittal of payroll information. 4. Order supplies and equipment and arrange for proper distribution. 5. Develop and implement routines, schedules, and procedures for daily operation. 6. Assign staff duties. 7. Must follow cash control procedures. 8. Maintain and review records and evaluations of all operations, staff, and facilities. 9. Provide feedback of vendors, items offered, operations, and recommendations for improvement. 10. Monitor safety and all procedures as they pertain to the complete supervision of all participants and staff. 11. Employee must maintain an organized workspace, which includes, but not limited to having all the necessary supplies, forms, equipment, etc. needed for operations. 12. Employee must respond to internal and external phone calls, e-mails, comments, and suggestions in a timely manner. 13. Employee must accurately answer patron questions in a timely manner. 14. Employee must assist in customer service, which include, but not limited to customer issues, comments, complaints, and concerns. Employee will be assisting the customers in different ways, such as, but not limited to person to person and over the phone, and must be able to assist them immediately or direct the customer to the appropriate manager if necessary. 15. Employee must complete the necessary forms for accidents and incidents. 16. Manages a cost-effective operation within guidelines set by supervisor. 17. Forecasts and plans the purchase of food, supplies and equipment. 18. Oversees and/or participates in menu planning. 19. Responds to customer preferences and industry trends. 20. Ensures that established sanitation and safety standards are maintained. 21. Oversees and participates in the preparation and serving of food. 22. Employee must be able to work independently. 23. Employee must enforce pool rules and regulations 24. Additional responsibilities as needed. 25. Current CPR and first aid certification or able to attain certification prior to opening day of Stingray Bay. QUALIFICATIONS 1. Experience in food preparation and sanitation, familiar with operation of food service equipment and knowledge of health code requirements. 2. Food Service Manager certification is required before the start of the season. 3. Must have excellent computer skills. (Microsoft Office) 4. Ability to learn and use new computer software. 5. Must demonstrate excellent communication (written and verbal), organizational, and customer service skills are required. 6. Be available to work extended hours, including nights, weekends and. 7. Must possess a valid Illinois State Driver's License. MARGINAL FUNCTIONS 1. Employee must attend and contribute to staff meetings. 2. Employee must assist the Recreation Director as requested. 3. Employee is responsible for managing property and equipment through ensuring appropriate levels of safety and cleanliness, by completing the maintenance themselves or identifying and initiating work order requests and repairs. 4. Employee must attend workshops, and seminars pertaining to employee's position, as needed, for new ideas, developments, regulations, and techniques. 5. Assists and substitutes for staff as needed. COGNITIVE CONSIDERATIONS 1. Employee must have the ability to read and understand materials, such as, but not limited to, rules and regulations books, manuals, and schedules. 2. Employee must be able to make decisions objectively based on customer service and fiscal constraint. 3. Employee is responsible for keeping organized records and reports. PSYCHOLOGICAL CONSIDERATIONS 1. Employee must be able to work independently in day-to-day operations with general direction of the Recreation Manager. 2. Employee must have the ability to delegate work, where appropriate, in order to accomplish work most effectively. 3. Employee must demonstrate leadership qualities to perform required work. 4. Employee must have the ability to maintain self-control and composure in difficult situations. 5. Employee must have the ability to recognize priorities and meet deadlines. 6. Employee must have the ability to receive constructive criticism and/or supervision. 7. Employee must have the ability to be flexible and adaptable to new situations. 8. Employee must possess enthusiasm and drive with a desire to accomplish goals and objectives 9. Must possess a pleasant demeanor and have the ability to interact with the public in a courteous manner at all times. 10. Employee must be able to resolve differences and problems that arise with patrons, or when necessary seek the assistance of the Recreation Director in resolving such issues. ENVIRONMENTAL CONSIDERATIONS 1. Employee may be exposed to indoor or outdoor conditions, including extreme heat and humidity, cold, and rain. 2. Employee must operate and handle assigned equipment. PHYSICAL REQUIREMENTS 1. While performing this job, the employee is required to speak and listen, stand, walk, use hands, sit, stoop or kneel, bend and lift and/or move up to 30 pounds. 2. Employee must have the physical agility to maintain mobility from site to site and be able to perform manual tasks. 3. Employee may perform duties, which include, but not limited to lifting, stooping, bending, twisting, and climbing. 4. Employee may need to stand for prolonged periods of time. 5. Specific vision requirements include, distance, color vision, peripheral and depth perception and ability to adjust focus. 6. Must be able to maintain safe and well-organized work areas. 7. Must be able to function in stressful situations. 8. Worker must be able to follow directions with safe follow through and exercise good judgment and safety awareness. Reasonable accommodations may be made to enable individuals with disabilities. SAFETY AND FACILITY REQUIREMENTS 1. Must comply with facility procedures for food storage and preparation in observance of IDPH standards. 2. Assure a safe and hazard free environment by inspecting and taking the necessary action to correct and safeguard against potential problems and/or accidents. 3. Must comply with all safety policies and procedures now in effect or adopted in the future. 4. Worker must be able to follow directions with safe follow through and exercises good judgement and safety awareness. 5. Worker will use all required PPE. 6. All unsafe conditions are to be reported to your supervisor immediately. OUTLINE OF BENEFITS CAN BE LOCATED HERE GENERAL STATEMENT OF POLICIES, SAFETY, ETC. It is expected that all Huntley Park District Staff work toward the Mission, Vision and Core Values of the Huntley Park District and comply with the policies and procedures as set forth by the Board of Commissioners. Resources that outline these policies and procedures include the Board Policy Manual, Personnel Policy Manual, Safety Manual, Departmental Manual, Area or Job Specific Manuals and other written or verbal procedures as provided by your supervisor. As all situations cannot be documented even in manuals such as these, it is further expected that your actions as an employee are always performed with safety in mind, respect of your fellow staff and customers in mind, and at the direction of your supervisor. It is expected that all staff will learn and understand these policies and procedures. This job description is meant as an outline of the job and does not represent all duties or a contract of employment. Approved

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 3400 Shoppers Drive Location: USA TJ Maxx Store 1173 Mchenry ILThis position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.