Customer Service Assistant Careers

A customer service assistant is a link between the company and the customer, acting as the first point of contact by the customers. You will need to understand the product and services of the company, which will aid the explanation to the customers. You will receive incoming calls and emails from the customers to relate their complaints to the company and make sure the requests and complaints are being treated as soon as possible. Likewise, you will input the data correctly and tidy up your desk and reports after each shift.

The customer service assistant job does not require specific educational requirements. Nonetheless, you must have excellent communication and interpersonal skills. Being able to empathize with the customer and problem-solving skills is important for this job role. Required skills also include the ability to stay calm while talking with the customers and a good understanding of the company. You will earn $14.2 hourly or $29,532 yearly on the job.

There is more than meets the eye when it comes to being a customer service assistant. For example, did you know that they make an average of $14.2 an hour? That's $29,532 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Service Assistant Do

There are certain skills that many customer service assistants have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer service assistant, we found that a lot of resumes listed 22.1% of customer service assistants included customer service, while 14.6% of resumes included front end, and 9.6% of resumes included service calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service assistant job title. But what industry to start with? Most customer service assistants actually find jobs in the retail and finance industries.

How To Become a Customer Service Assistant

If you're interested in becoming a customer service assistant, one of the first things to consider is how much education you need. We've determined that 40.4% of customer service assistants have a bachelor's degree. In terms of higher education levels, we found that 3.1% of customer service assistants have master's degrees. Even though some customer service assistants have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer service assistant. When we researched the most common majors for a customer service assistant, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer service assistant resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer service assistant. In fact, many customer service assistant jobs require experience in a role such as customer service representative. Meanwhile, many customer service assistants also have previous career experience in roles such as cashier or sales associate.

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Average Salary
$29,532
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
178,150
Job Openings

Customer Service Assistant Career Paths

Top Careers Before Customer Service Assistant

Cashier
18.0 %

Top Careers After Customer Service Assistant

Cashier
14.5 %

Customer Service Assistant Jobs You Might Like

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Average Salary for a Customer Service Assistant

Customer Service Assistants in America make an average salary of $29,532 per year or $14 per hour. The top 10 percent makes over $35,000 per year, while the bottom 10 percent under $24,000 per year.
Average Salary
$29,532
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Best Paying Cities For Customer Service Assistants

City
ascdesc
Average Salarydesc
Rancho Cordova, CA
Salary Range29k - 42k$35k$35,252
New York, NY
Salary Range27k - 39k$33k$32,908
Hoboken, NJ
Salary Range26k - 38k$32k$32,012
Minneapolis, MN
Salary Range27k - 36k$32k$31,608
Chicago, IL
Salary Range25k - 35k$30k$29,888
Miami, FL
Salary Range24k - 36k$30k$29,810
Fond du Lac, WI
Salary Range25k - 34k$29k$29,382
Houston, TX
Salary Range23k - 36k$29k$29,343
Tempe, AZ
Salary Range24k - 35k$29k$29,166
Allentown, PA
Salary Range24k - 34k$29k$28,974
Las Vegas, NV
Salary Range23k - 34k$29k$28,775
Lakewood, OH
Salary Range24k - 33k$29k$28,621
Kahului, HI
Salary Range25k - 31k$28k$28,133
Des Moines, IA
Salary Range23k - 32k$28k$27,957
Kansas City, MO
Salary Range23k - 32k$28k$27,522
Atlanta, GA
Salary Range21k - 31k$26k$26,087
$21k
$42k

Recently Added Salaries

CompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Customer Service Representative Assistant
Advance Insurance Group
08/06/2021
$30,00008/06/2021
Customer Service Assistant
Robert Half
08/05/2021
$41,74008/05/2021
Survey Assistant-Customer Service-Work From Home
Confidential
08/05/2021
$46,95808/05/2021
Survey Assistant-Customer Service-Work From Home
Confidential
08/05/2021
$46,95808/05/2021
Survey Assistant-Customer Service-Work From Home
Confidential
08/05/2021
$46,95808/05/2021
See More Recent Salaries

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Customer Service Assistant Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Service Assistant. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Service Assistant Resume

At Zippia, we went through countless Customer Service Assistant resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Customer Service Assistant Resume Examples And Templates

Customer Service Assistant Demographics

Gender

female

66.0 %

male

28.3 %

unknown

5.7 %

Ethnicity

White

56.2 %

Hispanic or Latino

22.8 %

Black or African American

11.5 %

Foreign Languages Spoken

Spanish

62.7 %

French

8.0 %

Chinese

3.5 %
Show More Customer Service Assistant Demographics

Customer Service Assistant Education

Majors

Business
28.9 %

Degrees

Bachelors

40.4 %

High School Diploma

24.7 %

Associate

22.0 %
Show More Customer Service Assistant Education Requirements

Online Courses For Customer Service Assistant That You May Like

Customer Service Mastery: Delight Every Customer
udemy
4.6
(9,621)

Master Customer Service using this practical customer care course...

Customer Service
udemy
4.6
(4,254)

How to Approach New Customers and Maintain Existing Ones...

Start Improving Customer Service
udemy
4.1
(2,025)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

See more
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Service Assistant

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 22.1% of customer service assistants listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Customer Service Assistant

Some places are better than others when it comes to starting a career as a customer service assistant. The best states for people in this position are Massachusetts, California, Connecticut, and Washington. Customer service assistants make the most in Massachusetts with an average salary of $34,267. Whereas in California and Connecticut, they would average $33,650 and $33,178, respectively. While customer service assistants would only make an average of $33,139 in Washington, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New Hampshire

Total Customer Service Assistant Jobs:
705
Highest 10% Earn:
$42,000
Location Quotient:
1.1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Maine

Total Customer Service Assistant Jobs:
744
Highest 10% Earn:
$38,000
Location Quotient:
1.53
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Connecticut

Total Customer Service Assistant Jobs:
1,291
Highest 10% Earn:
$46,000
Location Quotient:
1.06
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Customer Service Assistants

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Top Customer Service Assistant Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer service assistants and discovered their number of customer service assistant opportunities and average salary. Through our research, we concluded that H-E-B was the best, especially with an average salary of $29,789. Food Lion follows up with an average salary of $29,625, and then comes AT&T; with an average of $29,980. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer service assistant. The employers include Travelers, CarMax, and University of Alaska

1. H-E-B
4.6
Avg. Salary: 
$29,789
Customer Service Assistants Hired: 
1,079+
2. Food Lion
4.1
Avg. Salary: 
$29,625
Customer Service Assistants Hired: 
359+
3. AT&T
4.7
Avg. Salary: 
$29,980
Customer Service Assistants Hired: 
353+
4. Walmart
4.8
Avg. Salary: 
$28,069
Customer Service Assistants Hired: 
318+
5. Lowe's Companies
4.6
Avg. Salary: 
$28,003
Customer Service Assistants Hired: 
298+
6. Chicago Transit Authority
4.1
Avg. Salary: 
$29,172
Customer Service Assistants Hired: 
229+
Updated August 18, 2021