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Become A Customer Service Assistant

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Working As A Customer Service Assistant

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Service Assistant Do At Telephone & Data Systems

* Work closely with Sales Representatives and CSRs to provide customer support
* Enter data into the order entry system for reprint jobs ensuring accuracy and timeliness
* Assist Sales, Client Services and Production personnel regarding order information, job status, issues, problems and updates
* Assist Team Supervisors with administrative tasks
* Run various scheduled reports
* Add/edit/maintain item records
* Assist CSRs with gathering data for pre-billing of jobs
* Forward proofs to customers and assist customers in proofing process
* Monitor progress of orders throughout the system

What Does A Customer Service Assistant Do At WS Packaging Group, Inc.

* Provides accurate and complete information to internal customers.
* Enters work orders for production based on the information provided by Customer Care via sales orders.
* Maintains production master files, including the creation of new files and the retention of existing production master files.
* Monitors, records, analyzes and reports on activities, trends, results and recommendations relating to replenishment activities.
* Proactively collaborates with other departments as necessary to forecast, plan to meet, and to supply demand.
* Investigates, plans and implements strategically effective and relevant methods, to optimally meet the needs of production and our customers.
* Examples include expedites and orders which follow an abnormal process flow.
* Plans and manages strategies for inventory reductions.
* Creates and maintains customized training literature and material for internal and external use.
* Has a basic understanding of price, delivery, contract terms, and inventory.
* Duties may be changed or additional duties assigned.
* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
* The requirements listed above are representative of the knowledge, skill, and/or ability required.
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Requirements

What Does A Customer Service Assistant Do At Ascension Health

* Receives, screens, routes and responds to incoming telephone calls.
* Takes accurate messages and ensures timely delivery.
* Greets guests and provides appropriate assistance and information.
* Performs additional clerical duties as assigned.
* Other duties as assigned.
* Meets the Saint Agnes Hospital requirements for operating an employee owned vehicle.
* Demonstrates proficiency with several information systems and computer applications to facilitate assisting customers requesting patient health information from various sources to include laboratory testing and procedure.
* Demonstrates independent judgment to produce high levels of customer satisfaction and problem resolution.
* Skill sets required are varied to include: information retrieval, patient registration, specimen processing and phlebotomy.
* Assists in the orientation and training of new associates.
* Maintains knowledge and skills required to work in assigned areas of Laboratory Outreach

What Does A Customer Service Assistant Do At Chicago Transit Authority

* Maintains amiable relations with customers at all times.
* Interacts with and effectively assists customers in normal and emergency situations.
* Knows and understands the Authority's transit system, fares, schedules, routes, transfer and connecting points and major points of interest in the Chicagoland area.
* Provides special assistance to mobility limited patrons utilizing gap fillers and other aids as required to board and alight vehicles and ingress and egress facilities.
* Maintains knowledge to assist with making minor operational adjustments to rail cars and assist the operator as needed.
* Monitors and coordinates station cleanliness, defective revenue equipment or station repair needs in and around the faculties and either reconciles or reports conditions to appropriate personnel in a timely manner.
* Ensures the kiosk is adequately supplied with current editions of reports, forms, maps, brochures, schedules, etc.
* Notifies the Courier and manager if supplies are needed.
* Disposes of all outdated versions of these materials.
* Contacts Communication/Power Control in a timely manner to report all accidents, suspicious activity, disturbances, threats, fire, unusual occurrences or other emergencies and provides all related pertinent information.
* Inspects fare media, transit cards, passes and ID cards for validity and immediately reports invalid material to appropriate personnel.
* Provides assistance in the evacuation of persons from CTA facilities and/or vehicles as necessary.
* Routinely performs station inspections at the assigned station facilities to check cleanliness, equipment functionality and customer safety.
* May open and/or close stations as determined according to the shift assigned.
* Performs daily inspections of station equipment and its proper operation, e.g. elevators/escalators, Customer Call Buttons, station PA system, LED signs, other ADA related equipment, etc.
* Maintains a thorough knowledge and understanding of the fare structure, the operation and features of the Automated Fare Collection equipment, fare instruments and of all rules and procedures governing fare collection.
* Advises customers who experience failed fare transactions to the nearest CSR or to Customer Service and monitors station turnstiles and TCVM's for illegal activity.
* Performs related duties as assigned.
* Qualifications

What Does A Customer Service Assistant Do At Lilly

* This role supports the needs of the Elanco North America Logistics Organization with a focus on direct sales business including the U
* S., Puerto Rico and Canada with a focus on providing customer service for veterinarians, veterinary support staff, distributors, field sales, end-user consumers and local management.
* This position is responsible for the timely, accurate and professional processing of customer orders, related inquiries received via phone, email, etc., disputes and general finished good order management and subsequent invoicing.
* To meet these customer requirements, this position requires an understanding of the animal health industry, Elanco distribution and sales practices as well as logistics/traffic, warehousing, regulatory compliance (cGMP, Sarbanes
* Oxley) finance, manufacturing, quality assurance and all associated systems.
* Req ID:
* BR

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How To Become A Customer Service Assistant

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Assistant jobs

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Top Skills for A Customer Service Assistant

CustomerServiceRepresentativesDataEntryPhoneCallsCreditCardTransactionsCustomerComplaintsEnsureCustomerSatisfactionPayrollCustomerInquiriesInternetCustomerServiceIssuesPurchaseOrdersCustomerOrdersCustomerServiceSkillsCommunicationSkillsFrontEndCustomerCallsSuperviseInboundCallsHighVolumeCustomerAccounts

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Top Customer Service Assistant Skills

  1. Customer Service Representatives
  2. Data Entry
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Interviewed, hired and trained new quality customer service representatives.
  • Assisted in all areas of customer service including data entry, receptionist duties, file organization.
  • Answer phone calls and call in prescriptions.
  • Handled all cash and credit card transactions in store environment.
  • Increased customer satisfaction 45% by researching and resolving customer complaints.

Top Customer Service Assistant Employers