A customer service assistant is a link between the company and the customer, acting as the first point of contact by the customers. You will need to understand the product and services of the company, which will aid the explanation to the customers. You will receive incoming calls and emails from the customers to relate their complaints to the company and make sure the requests and complaints are being treated as soon as possible. Likewise, you will input the data correctly and tidy up your desk and reports after each shift.
The customer service assistant job does not require specific educational requirements. Nonetheless, you must have excellent communication and interpersonal skills. Being able to empathize with the customer and problem-solving skills is important for this job role. Required skills also include the ability to stay calm while talking with the customers and a good understanding of the company. You will earn $14.2 hourly or $29,532 yearly on the job.
There is more than meets the eye when it comes to being a customer service assistant. For example, did you know that they make an average of $14.2 an hour? That's $29,532 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer service assistants have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a customer service assistant, we found that a lot of resumes listed 22.1% of customer service assistants included customer service, while 14.6% of resumes included front end, and 9.6% of resumes included service calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service assistant job title. But what industry to start with? Most customer service assistants actually find jobs in the retail and finance industries.
If you're interested in becoming a customer service assistant, one of the first things to consider is how much education you need. We've determined that 40.4% of customer service assistants have a bachelor's degree. In terms of higher education levels, we found that 3.1% of customer service assistants have master's degrees. Even though some customer service assistants have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer service assistant. When we researched the most common majors for a customer service assistant, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer service assistant resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a customer service assistant. In fact, many customer service assistant jobs require experience in a role such as customer service representative. Meanwhile, many customer service assistants also have previous career experience in roles such as cashier or sales associate.