Customer service assistant demographics and statistics in the US
Customer service assistant demographics research summary. Zippia estimates customer service assistant demographics and statistics in the United States by using a database of 30 million profiles. Our customer service assistant estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service assistants after extensive research and analysis:
- There are over 400,265 customer service assistants currently employed in the United States.
- 70.3% of all customer service assistants are women, while 29.7% are men.
- The average customer service assistant age is 40 years old.
- The most common ethnicity of customer service assistants is White (52.1%), followed by Hispanic or Latino (22.8%), Black or African American (12.4%) and Asian (6.5%).
- Customer service assistants are most in-demand in San Antonio, TX.
- The government industry is the highest-paying for customer service assistants.
- 7% of all customer service assistants are LGBT.
On this page
Customer service assistant demographics by:
Customer service assistant gender statistics
70.3% of customer service assistants are women and 29.7% of customer service assistants are men.
- Female, 70.3%
- Male, 29.7%
Customer service assistant gender ratio
| Gender | Percentages |
|---|---|
| Female | 70.3% |
| Male | 29.7% |
Customer service assistant gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$35,434
Female income
$34,353
Customer service assistant gender ratio over time
This data breaks down the percentage of men and women in customer service assistant positions over time. Currently, 70.3% of customer service assistants are female.
Customer service assistant gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 28.07% | 71.93% |
| 2011 | 27.94% | 72.06% |
| 2012 | 29.35% | 70.65% |
| 2013 | 29.77% | 70.23% |
| 2014 | 30.25% | 69.75% |
| 2015 | 30.14% | 69.86% |
| 2016 | 30.68% | 69.32% |
| 2017 | 31.09% | 68.91% |
| 2018 | 29.84% | 70.16% |
| 2019 | 29.43% | 70.57% |
| 2020 | 30.04% | 69.96% |
| 2021 | 29.68% | 70.32% |
Customer service assistant related jobs gender ratio
We compared customer service assistants with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service Assistant | 30% | 70% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service assistant demographics by race
The most common ethnicity among customer service assistants is White, which makes up 52.1% of all customer service assistants. Comparatively, 22.8% of customer service assistants are Hispanic or Latino and 12.4% of customer service assistants are Black or African American.
- White, 52.1%
- Hispanic or Latino, 22.8%
- Black or African American, 12.4%
- Asian, 6.5%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.8%
Customer service assistant race
| Customer service assistant race | Percentages |
|---|---|
| White | 52.1% |
| Hispanic or Latino | 22.8% |
| Black or African American | 12.4% |
| Asian | 6.5% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.8% |
Customer service assistant race and ethnicity over time
See how customer service assistant racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service assistant race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 59.49% | 12.69% | 5.84% | 18.89% |
| 2011 | 59.21% | 12.98% | 5.97% | 18.77% |
| 2012 | 58.41% | 12.86% | 5.78% | 19.62% |
| 2013 | 58.76% | 12.70% | 5.95% | 19.29% |
| 2014 | 58.14% | 12.64% | 6.26% | 19.48% |
| 2015 | 57.52% | 12.38% | 6.05% | 20.59% |
| 2016 | 56.64% | 12.87% | 6.29% | 20.49% |
| 2017 | 57.55% | 12.29% | 6.25% | 20.31% |
| 2018 | 57.37% | 11.87% | 6.42% | 20.70% |
| 2019 | 56.97% | 12.07% | 6.23% | 21.21% |
| 2020 | 54.40% | 11.47% | 6.38% | 21.82% |
| 2021 | 52.09% | 12.43% | 6.55% | 22.85% |
Customer service assistant wage gap by race
According to our data, asian customer service assistants have the highest average salary compared to other ethnicities. Black or african american customer service assistants have the lowest average salary at $35,108.
| Ethnicity | Salary |
|---|---|
| Unknown | $35,152 |
| White | $35,490 |
| Black or African American | $35,108 |
| Asian | $36,029 |
| Hispanic or Latino | $35,400 |
Average customer service assistant age
See how the average age of customer service assistants varies based on ethnicity and gender.
Male
Female
Customer service assistant age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer service assistant age breakdown
The average age of customer service assistants is 40+ years years old, representing 49% of the customer service assistant population.
Customer service assistant age breakdown
| Customer Service Assistant Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer service assistant educational attainment
The most common degree for customer service assistants is bachelor's degree, with 40% of customer service assistants earning that degree. The second and third most common degree levels are high school diploma degree at 25% and high school diploma degree at 22%.
- Bachelor's, 40%
- High School Diploma, 25%
- Associate, 22%
- Diploma, 5%
- Other Degrees, 8%
Customer service assistants by degree level
| Customer service assistant degree | Percentages |
|---|---|
| Bachelor's | 40% |
| High School Diploma | 25% |
| Associate | 22% |
| Diploma | 5% |
| Other Degrees | 8% |
Customer service assistant jobs you might like
Customer service assistant wage gap by degree level
According to the data, customer service assistants with a Master's degree earn more than those without, at $38,806 annually. With a Bachelor's degree, customer service assistants earn a median annual income of $37,486 compared to $34,595 for customer service assistants with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $38,806 |
| High School Diploma or Less | $33,581 |
| Bachelor's Degree | $37,486 |
| Some College/ Associate Degree | $34,595 |
Customer service assistant employment statistics
Most customer service assistants work for a private in the retail industry.
Company size where customer service assistants work
Below, you can see the size of companies where customer service assistants work.
Customer service assistant jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 7% |
| 100 - 500 employees | 10% |
| 500 - 1,000 employees | 2% |
| 1,000 - 10,000 employees | 26% |
| > 10,000 employees | 52% |
Customer service assistant jobs by company type
Employees with the customer service assistant job title have their preferences when it comes to working for a company. For instance, most customer service assistants prefer to work at private companies over public companies.
Customer service assistant jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 45% |
| Private | 49% |
| Government | 4% |
Customer service assistant jobs by industry
The most common industries for customer service assistants are retail, finance and professional.
Customer service assistant industry statistics
| Industry | Percentages |
|---|---|
| Retail | 25% |
| Fortune 500 | 19% |
| Finance | 8% |
| Professional | 7% |
| Hospitality | 5% |
| Manufacturing | 4% |
| Health Care | 4% |
| Technology | 4% |
| Transportation | 3% |
| Telecommunication | 3% |
| Government | 3% |
| Insurance | 3% |
| Media | 2% |
| Non Profits | 2% |
| Energy | 2% |
| Automotive | 1% |
| Utilities | 1% |
| Start-up | 1% |
| Real Estate | 1% |
| Education | 1% |
| Agriculture | 1% |
Customer service assistant turnover and employment statistics
Customer service assistant unemployment rate over time
The unemployment rate for customer service assistants between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service assistant unemployment rate by year
| Year | Customer service assistant unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer service assistant tenure
The average customer service assistant stays at their job for 1-2 years, based on the 28,876 customer service assistants resumes in Zippia's database.
Customer service assistant tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 27% |
| 1-2 years | 36% |
| 3-4 years | 14% |
| 5-7 years | 12% |
| 8-10 years | 5% |
| 11+ years | 6% |
Customer service assistant LGBT ratio compared to similar jobs
Review the percent of customer service assistants that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Secondary School Registrar | 5.53% | 21,765 |
| Employment Adjudicator | 6.73% | 1,949 |
| Customer Service Assistant | 7.19% | - |
| File Clerk | 8.60% | 66,383 |
| Commercial Credit Reviewer | 8.99% | 32,691 |
| Product Assistant | 11.16% | 57,518 |
| Personnel Security Assistant | 15.31% | 44,808 |
Similar customer service assistant jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Secondary School Registrar | 5.53% | 21,765 |
| Employment Adjudicator | 6.73% | 1,949 |
| File Clerk | 8.60% | 66,383 |
| Commercial Credit Reviewer | 8.99% | 32,691 |
| Product Assistant | 11.16% | 57,518 |
| Personnel Security Assistant | 15.31% | 44,808 |
Foreign languages spoken by customer service assistants
The most common foreign language among customer service assistants is Spanish at 62.7%. The second-most popular foreign language spoken is French at 8.0% and Chinese is the third-most popular at 3.5%.
- Spanish, 62.7%
- French, 8.0%
- Chinese, 3.5%
- Mandarin, 3.5%
- Portuguese, 2.9%
- Other, 19.4%
Customer service assistant languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 62.7% |
| French | 8.0% |
| Chinese | 3.5% |
| Mandarin | 3.5% |
| Portuguese | 2.9% |
| Other | 19.4% |
