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Customer Service Assistant Education Requirements

Updated January 8, 2025
2 min read
Usually, customer service assistants don't need a college education. The most common degree for customer service assistants is bachelor's degree with 40% graduates, with only 25% customer service assistant graduates earning high school diploma. Customer service assistants who decided to graduate from college often finish University of Phoenix or Miami Dade College. Some good skills to have in this position include front end, customer service and service calls.

Popular customer service assistant certifications include Medical Assistant, Certified Nurse Assistant (CNA), or Certified Pharmacy Technician (CPhT). To improve customer service assistant qualification and skills, we prepared some online courses to help in customer service assistant education paths.

What education do you need to become a customer service assistant?

What degree do you need to be a customer service assistant?

The most common degree for customer service assistants is bachelor's degree, with 40% of customer service assistants earning that degree. The second and third most common degree levels are high school diploma degree at 25% and high school diploma degree at 22%.
  • Bachelor's, 40%
  • High School Diploma, 25%
  • Associate, 22%
  • Diploma, 5%
  • Other Degrees, 8%

What should I major in to become a customer service assistant?

You should major in business to become a customer service assistant. 29% of customer service assistants major in business. Other common majors for a customer service assistant include psychology and general studies.

Best majors for customer service assistants

RankMajorPercentages
1Business28.9%
2Psychology6.6%
3General Studies6.4%
4Accounting6.3%
5Criminal Justice5.7%

20 best online courses for customer service assistants

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1. Customer Service Fundamentals

coursera

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

2. Retail Customer Service

coursera

The Retail Customer Service course examines the day-to-day tasks that will be tackled in a retail customer service setting, including advanced skills such as returns and exchanges. You will apply guidelines for transactions such as sales, returns, exchanges, and data entry for customer information in real simulations. You will also observe the skills within a retail community location, evaluating the types of tasks observed and shared with a group of peers. You will complete sample transactions...

3. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

4. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

5. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

6. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

7. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

8. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

9. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

10. Fundamentals of Logistics, Supply Chain & Customer Service

udemy
4.5
(3,822)

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

11. Customer Service: 6 Keys To Exceptional Customer Service

udemy
4.6
(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

12. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

13. The Customer: Build a Customer Service Strategy (BITE SIZE)

udemy
4.5
(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

14. Brilliant Customer Service: How to Impress your Customers!

udemy
4.7
(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

15. Customer Service: Keep 'em coming back!

udemy
4.5
(3,150)

How to give the best customer service in your industry and keep those customers raving about your business...

16. Outstanding Customer Service - The Ultimate Guide!

udemy
4.5
(292)

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

17. SAP Customer Service (CS/SM) - Service Management module

udemy
4.4
(960)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

18. Customer Service Training: Dealing with Difficult Customers

udemy
4.5
(1,035)

Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...

19. Business Communication Skills: Handling Clients & Customers

udemy
4.4
(1,161)

Soft Skills Training Social Skills Business Etiquette Business English Customer Service Training...

20. Customer Service Success: Take Your Skills to the Next Level

udemy
4.5
(2,276)

3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

Average customer service assistant salary by education level

Customer service assistants with a Master's degree earn more than those without, at $38,806 annually. With a Bachelor's degree, customer service assistants earn a median annual income of $37,486 compared to $34,595 for customer service assistants with an Associate degree.
Customer Service Assistant education levelCustomer Service Assistant salary
Master's Degree$38,806
High School Diploma or Less$33,581
Bachelor's Degree$37,486
Some College/ Associate Degree$34,595

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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