Customer service assistant job description

Lawn Doctor of Fort Collins is a locally owned company with a great reputation in Northern Colorado which has provided exceptional, customer focused service for over 35 years. You would be joining a team of dedicated, quality minded people that value honesty, family and work ethic.

Lawn Doctor is seeking a permanent CSA employee which will evolve with the business as we continue to grow our customer service department
What to expect:

The Customer Service Assistant will be the first point of contact between current Lawn Doctor customers and will be responsible for assisting current customers by phone.

The Lawn Doctor CSA will operate in-person at a local Fort Collins office with other Lawn Doctor employees. Primary demand will be between Monday and Friday with weekends and major holidays off. Some Saturday hours may be required during the months of April and June. Availability is needed between 9AM & 4PM with some flexibility between full time and part time hours.

The Lawn Doctor CSA will:


Handle all incoming customer queries and questions. Provide the appropriate service and information or will refer customers to the appropriate party. Refer problematic issues that they cannot solve to the assistant office manager or office manager. Maintain an accurate Customer Relationship Management (CRM) database by entering and updating client information, and logging customer interactions. Handle payment transactions. Adhere to Lawn Doctor’s policies and procedures at all times when assisting our customers.
Lawn Doctor is seeking a candidate with the following capabilities:


Strong customer service skills both written and verbal. The ability to actively listen to customers so they can adequately gauge and address their needs. Excellent verbal communication skills to clearly share and relay information. Strong computer literacy, including knowledge of Google suites, calendar and excel. The ability to learn new software packages and tools such as Lawn Doctor’s CRM database system. The ability to remain calm and polite when dealing with complaints or challenging customers. Strong problem-solving skills to determine the best possible solutions for client issues. The ability to prioritize tasks based on importance or urgency. The willingness to learn basic agronomics principles in order to provide our customers with valuable knowledge regarding their lawn and landscape. The ability to assist with various office tasks and responsibilities during downtime.
Lawn Doctor is seeking a CSA with the following experience and skills:

1-3 years in a role interacting with customers on a frequent basis 1-3 years in a role interacting with customers over the phone Multi-line phone experience 10 key by touch 60 wpm typing speed

#LDFC
* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.

Are you kind and caring? Energetic? Loyal? Do you like people and pets? Are you interested in a career where you can gain personal satisfaction by helping clients and their pet families?

Join the team at Bryn Mawr Veterinary Hospital and be a part of the reason why we provide great veterinary care! Your client service skills, willingness to learn on the job, and positive team approach will make you a successful member of our team.

This position is responsible for managing the total client experience from making appointments, to assisting in exams, to patient check out. The position requires the ability to build relationships with clients and teammates through compassion, veterinary knowledge, and dependability. Veterinary experience is preferred, experience in the hospitality industry will be considered. Eligible candidates will possess a high school diploma or equivalent. Our full time opportunity ranges from 36-40 hours weekly. Your schedule includes evenings, and Saturdays. These hours are shared by the entire team.

Our excellent full time benefit package includes health insurance, retirement, pet discounts, paid time off, and more.

Bryn Mawr Veterinary Hospital, located in the western suburbs of Philadelphia, has provided personalized, high quality care to families and their pets for more than 50 years.

Our veterinarians and staff are dedicated to providing the latest in veterinary care as well as excellent customer service. Our doctors are supported by a highly trained and skilled staff. A technician even resides above the hospital and keeps an eye on all overnight patients. Bryn Mawr Veterinary Hospital has a genuine family type atmosphere and you will always be greeted by a warm and friendly staff member!
Our Philosophy is to care for the pet's full health from puppy/kittenhood into their golden years. We are committed to loving and caring for our patients as if they are family. We firmly believe that our team is greater than the sum of its parts. We vow to never stop learning and furthering our professional skills. We strive to exceed the expectations of the people and pets we serve. We believe in positive relationships and personalized care for all of our patients.

Johnson Mark LLC is Utah’s premier debt-collection law firm. We represent major banks and financial institutions in collecting debt accounts. We file lawsuits for our clients, moving their cases through all phases of litigation, including case initiation, service, court hearings, trial, judgment, liens, and garnishment. We strive to help consumers work through their financial challenges. Our office locations include Arizona, Colorado, Hawaii, Idaho, Oregon, Texas, and Utah. Our Utah office is headquarters for the entire firm.

Our firm’s office is centrally located just west of the I-15 at 4500 South. Our Utah office houses various teams and staff: accounting, administrative, collections, customer service IT, legal, and paralegal; around 40-50 people at this location. We work normal business hours.

The Customer Service Representative / Legal Assistant position is vital to the success of our firm. The work primarily involves fielding incoming phone calls to answer questions and help consumers set up payment plans. It also involves some outbound call campaigns, but that is secondary. In between calls, our representatives help with preparing documents for court filing, following up on payment plans, reviewing and updating case and workflow queues, reviewing case status, skip tracing, and other responsibilities. The team is small and close-knit, typically running 8-10 representatives.

This position is the main entry point for various careers at our firm. We promote from within. Our customer-service representatives regularly advanced to other paralegal, administrative, and commission-earning collection teams within the firm. For example, one of our agents was recently promoted to our post-judgment paralegal team after working at the firm for six months. In fact, we are proud to say that all our managers and executives started in entry-level positions at the firm and grew and developed their skills to handle increasing responsibility and challenges over our seventeen-year history.

We do our very best to maintain an amazing team culture at Johnson Mark. In hiring, we look for three key characteristics in our team members: First, humility; we all try to keep our egos and personal drama in check, play for the team, and help each other win. Second, creative intelligence, or “street smarts,” the ability to learn new things fast, identify and solve problems, etc. Third, drive, or “grit,” self-motivation; eagerness; and determination to succeed, learn, and grow. If you have these three character traits, you’ll be a great fit at our firm.

We encourage you to apply even if you have no prior work experience in the legal industry. If you can demonstrate that you have the three characteristics described above, we will train you. Our team comes from rich diversity of prior work experiences. For example, one of our admin-team members was working as a dishwasher. During the interview we recognized his ability to design and organize workflows. Another recently hired paralegal had been working at a hardware store. While other law firms required that she have years of experience in the legal field, we were impressed by her great attitude and smarts. She is learning fast. We hope you’ll apply too.

**Note that we require our employees pass criminal-background checks, drug tests, and US employment-eligibility checks (I-9).
Pay rate is $16 / hour .
Monthly bonuses / incentives are offered.
PT positions are also an option during normal business hours; let’s discuss.
Benefits package (for FT):
Medical, Dental and Vision (plus much more)
401(k) Plan with Company Match
Short & Long Term Disability
Group Life and AD&D Insurance
Paid Vacation, Holidays, and Personal Days