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Customer service assistant skills for your resume and career

Updated January 8, 2025
5 min read
Customer service assistant example skills
Below we've compiled a list of the most critical customer service assistant skills. We ranked the top skills for customer service assistants based on the percentage of resumes they appeared on. For example, 17.1% of customer service assistant resumes contained front end as a skill. Continue reading to find out what skills a customer service assistant needs to be successful in the workplace.

15 customer service assistant skills for your resume and career

1. Front End

Here's how customer service assistants use front end:
  • Supervised employees and maintained front end operations including quality customer care.
  • Managed front end operations including customer service and cashier assistance.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service assistants use customer service:
  • Provide bilingual customer service to housing applicants/tenants Assist Housing maintenance staff with supply orders Offer sensitivity and compassion when handling complaints.
  • Provided quality customer service to all students and solved various student issues through effective listening skills obtained through my educational experience.

3. Service Calls

Here's how customer service assistants use service calls:
  • Answered routine service calls and logged in information appropriately utilizing various computer systems with sufficient understanding.
  • Managed high volume customer service calls from customers inquiring about their emergency roadside assistance needs.

4. Work Ethic

Here's how customer service assistants use work ethic:
  • Recognized dependability and work ethic.
  • Support the needs of the team through outstanding work ethics, including fostering positive communication and executing reliable service.

5. Groceries

Here's how customer service assistants use groceries:
  • Provided excellent face-to-face client service by organizing groceries and providing friendly customer service
  • Bagged customers merchandise* Returned unpaid items to floor* Assist Customers with groceries

6. Customer Assistance

Customer assistance is any help rendered to a customer of a business when the customer needs it. It's a service rendered by brands, businesses, or corporate bodies to those who patronize them. Every customer is entitled to assistance from the company he/she is patronizing during the purchase or after purchase.

Here's how customer service assistants use customer assistance:
  • Fulfilled friendly customer assistance on a daily basis, facilitated in department events and generated inventory and location reports.
  • Organized and confirmed appointments - Showed expertise in rendering excellent customer assistance and support

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7. H E

Here's how customer service assistants use h e:
  • Provided accurate cost calculations to customers through existing pricing guidelines and negotiated cost of product and shipping with managers when necessary.
  • Engaged in appropriate conversations with fraternity and sorority representatives, providing a positive and cheerful approach with each individual.

8. Customer Inquiries

Here's how customer service assistants use customer inquiries:
  • Cultivate and prospect positive customer relations; coordinate various departmental functions within to ensure customer inquiries and concerns are handled effectively.
  • Assisted management with responding to building maintenance concerns, customer inquiries regarding program registration, class cancellation, computer training.

9. Customer Complaints

Here's how customer service assistants use customer complaints:
  • Resolve customer complaints in tactful, effective manner, and explains approved policies and procedures delivering exceptional and superior customer service.
  • Assisted with customer complaints by researching bank archives, analyzing records and recommending appropriate handling methods to customer service representatives.

10. Front Desk

Here's how customer service assistants use front desk:
  • Managed all front desk operations including answering incoming calls and questions regarding animal care.
  • Managed and facilitated daily operations at front desk.

11. Inbound Calls

Here's how customer service assistants use inbound calls:
  • Handle inbound calls from customers Provide internal and external customer service Receive quote submissions analyze for required information
  • Managed inbound calls from our members to verify eligibility and coordinate non-emergency transportation utilizing RTA systems.

12. Purchase Orders

Here's how customer service assistants use purchase orders:
  • Tracked all overseas purchase orders and report in-transit and delivered goods to accounting department to reconcile accurate month-end numbers.
  • Verify correct customer item pricing and verification of items and quantities delivered on delivery tickets against purchase orders.

13. Office Equipment

Here's how customer service assistants use office equipment:
  • Operate office equipment necessary to complete task assigned.
  • Managed office equipment operations and adjacent computer lab.

14. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how customer service assistants use scheduling appointments:
  • Manage reception services for Cardiology office including greeting, scheduling appointments, updating patient information and collecting co-pays.
  • Handled switchboard operations, calendar management, booking and rescheduling appointments.

15. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how customer service assistants use order entry:
  • Processed data/order entry for incoming phone calls/emails/faxes/web forms for attendees and exhibitors.
  • Work on incoming Communication Logs and faxes, resolving concerns, troubleshooting equipment problems New order entry, Authorization updates.
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List of customer service assistant skills to add to your resume

Customer service assistant skills

The most important skills for a customer service assistant resume and required skills for a customer service assistant to have include:

  • Front End
  • Customer Service
  • Service Calls
  • Work Ethic
  • Groceries
  • Customer Assistance
  • H E
  • Customer Inquiries
  • Customer Complaints
  • Front Desk
  • Inbound Calls
  • Purchase Orders
  • Office Equipment
  • Scheduling Appointments
  • Order Entry
  • Computer System
  • Customer Orders
  • Cash Control
  • Store Cleanliness
  • Payroll
  • Customer Calls
  • Outbound Calls
  • Telephone Calls
  • Troubleshoot
  • Customer Issues
  • Customer Accounts
  • POS
  • Product Knowledge
  • Sales Floor
  • Administrative Tasks
  • PowerPoint
  • Inventory Control
  • Customer Support
  • Bank Deposits
  • Stock Shelves
  • CSA
  • Quality Customer Service
  • Customer Transactions
  • Credit Card Transactions
  • Sales Orders
  • Store Policies
  • Telephone Inquiries
  • Medicare
  • Customer Interaction
  • Customer Relations
  • Dollies
  • Multi-Line Phone System
  • Cash Drawers
  • A/R
  • Problem Resolution

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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