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Job outlook for customer service assistants in the United States
Customer service assistant job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer service assistant job growth rate is -4% from 2018-2028.
About -105,300 new jobs for customer service assistants are projected over the next decade.
Customer service assistant salaries have increased 11% for customer service assistants in the last 5 years.
There are over 400,265 customer service assistants currently employed in the United States.
There are 220,286 active customer service assistant job openings in the US.
The average customer service assistant salary is $33,862.
Are customer service assistant jobs in demand?
No, customer service assistant jobs are not in demand. Customer service assistant demand is projected to decline -4% from 2018 to 2028.
Customer Service Assistant job and salary trends over time
Compare the number of customer service assistant jobs and the average customer service assistant salary over time.
Customer Service Assistant jobs over time
Customer Service Assistant job growth rate over time
| Year | # Of Jobs | % Of Population |
|---|---|---|
| 2021 | 400,265 | 0.12% |
| 2020 | 405,230 | 0.12% |
| 2019 | 419,090 | 0.13% |
| 2018 | 413,842 | 0.12% |
| 2017 | 401,387 | 0.12% |
Average customer service assistant salary over time
Customer Service Assistant salary by year
| Year | Avg. Salary | Hourly Rate | % Change |
|---|---|---|---|
| 2025 | $33,862 | $16.28 | +3.2% |
| 2024 | $32,803 | $15.77 | +2.8% |
| 2023 | $31,896 | $15.33 | +2.6% |
| 2022 | $31,083 | $14.94 | +1.8% |
| 2021 | $30,526 | $14.68 | +1.8% |
Customer Service Assistant jobs by state
The map below shows you the number of customer service assistant job openings in each state. The darker areas on the map show where customer service assistants earn the highest salaries across all 50 states.
Average Salary: Job Openings:
Most common states for customer service assistants
| Rank | State | Population | # of Jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Maine | 1,335,907 | 744 | 56% |
| 2 | New Hampshire | 1,342,795 | 705 | 53% |
| 3 | Delaware | 961,939 | 501 | 52% |
| 4 | Iowa | 3,145,711 | 1,474 | 47% |
| 5 | Vermont | 623,657 | 284 | 46% |
| 6 | Indiana | 6,666,818 | 2,948 | 44% |
| 7 | Idaho | 1,716,943 | 761 | 44% |
| 8 | Arizona | 7,016,270 | 2,987 | 43% |
| 9 | Wyoming | 579,315 | 249 | 43% |
| 10 | Illinois | 12,802,023 | 5,402 | 42% |
| 11 | Georgia | 10,429,379 | 4,227 | 41% |
| 12 | Wisconsin | 5,795,483 | 2,391 | 41% |
| 13 | Colorado | 5,607,154 | 2,278 | 41% |
| 14 | Alabama | 4,874,747 | 1,940 | 40% |
| 15 | New Mexico | 2,088,070 | 810 | 39% |
| 16 | District of Columbia | 693,972 | 274 | 39% |
| 17 | Massachusetts | 6,859,819 | 2,582 | 38% |
| 18 | Minnesota | 5,576,606 | 2,110 | 38% |
| 19 | Florida | 20,984,400 | 7,728 | 37% |
| 20 | Virginia | 8,470,020 | 3,176 | 37% |
Most common cities for customer service assistants
| Rank | City | # of Jobs | Employment/ 1000ppl | Avg. Salary |
|---|---|---|---|---|
| 1 | Calabasas | 2 | 8% | $39,102 |
| 2 | Alpharetta | 2 | 3% | $26,833 |
| 3 | Hayward | 3 | 2% | $39,184 |
| 4 | Boca Raton | 2 | 2% | $27,573 |
| 5 | Brandon | 2 | 2% | $27,612 |
| 6 | Miami | 6 | 1% | $27,730 |
| 7 | Atlanta | 5 | 1% | $26,791 |
| 8 | Charlotte | 5 | 1% | $29,713 |
| 9 | Orlando | 4 | 1% | $27,349 |
| 10 | Tampa | 4 | 1% | $27,636 |
| 11 | Colorado Springs | 3 | 1% | $33,423 |
| 12 | Saint Petersburg | 3 | 1% | $27,703 |
| 13 | Dallas | 5 | 0% | $30,746 |
| 14 | Houston | 5 | 0% | $30,924 |
| 15 | Phoenix | 4 | 0% | $34,813 |
| 16 | Austin | 3 | 0% | $31,230 |
| 17 | Denver | 3 | 0% | $33,407 |
| 18 | Los Angeles | 3 | 0% | $39,068 |
| 19 | New York | 3 | 0% | $35,860 |
| 20 | San Antonio | 3 | 0% | $31,469 |