What does a customer service assistant do?
A Customer Service Assistant is responsible for providing customer support by responding to inquiries and correspondence or transferring them to a particular department when necessary. The duties of a Customer Service Assistant will vary according to an assigned setting. However, it mostly revolves around answering calls, providing troubleshooting options, helping a customer navigate systems or applications, and filling out details. Furthermore, there are instances when a Customer Service Assistant must fulfill orders, process payments or refunds, and even sell services or products. All efforts are focused on attaining customer satisfaction.
Customer service assistant responsibilities
Here are examples of responsibilities from real customer service assistant resumes:
- Utilize CRM (Zendex) to record track and manage inquiries.
- Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
- Raise store revenue through recognize customer service relations, store organization and cleanliness.
- Clean interior and exterior windows.
- Navigate multiple windows on a computer.
- Schedule delivery, CSS schedule on weekly/daily basis.
- Monitor CSS daily phone functions and their ability to perform their job.
- Support the FAA by disseminating and enforcing security regulations on a daily basis.
- Encourage feedback from CSRs on what they would like or feel that they need additional training on.
- Assist customers, stock store, POS cashier, clean store and parking lot area, unload company shipment
- Process customer purchases, payments, returns, and exchanges using POS register system, balance cash register.
- Meet with assign CSRs twice monthly to discuss their current performance in each measure category and discuss training needs/coaching opportunities.
- Provide support to members, couriers, and merchants via phone, chat, e-mails, and UserVoice CRM software.
- Perform troubleshoot on electronic systems and perform repairs.
- Administer payroll and ensure timely dissemination of pay checks for stylists.
Customer service assistant skills and personality traits
We calculated that 17% of Customer Service Assistants are proficient in Front End, Customer Service, and Service Calls. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Customer Service Assistants that have these skills listed on their resume here:
- Front End, 17%
Supervised employees and maintained front end operations including quality customer care.
- Customer Service, 17%
Provide bilingual customer service to housing applicants/tenants Assist Housing maintenance staff with supply orders Offer sensitivity and compassion when handling complaints.
- Service Calls, 11%
Answered routine service calls and logged in information appropriately utilizing various computer systems with sufficient understanding.
- Work Ethic, 8%
Recognized dependability and work ethic.
- Groceries, 4%
Provided excellent face-to-face client service by organizing groceries and providing friendly customer service
- Customer Assistance, 3%
Fulfilled friendly customer assistance on a daily basis, facilitated in department events and generated inventory and location reports.
"front end," "customer service," and "service calls" are among the most common skills that customer service assistants use at work. You can find even more customer service assistant responsibilities below, including:
Communication skills. To carry out their duties, the most important skill for a customer service assistant to have is communication skills. Their role and responsibilities require that "customer service representatives must be able to provide clear information in writing, by phone, or in person." Customer service assistants often use communication skills in their day-to-day job, as shown by this real resume: "managed quality communication, customer support and product representation for each client.expressed appreciation and invited customers to return to the store. "
Customer-service skills. customer service assistants are also known for customer-service skills, which are critical to their duties. You can see how this skill relates to customer service assistant responsibilities, because "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." A customer service assistant resume example shows how customer-service skills is used in the workplace: "assisted customers by troubleshooting problems and scheduling appointments for dispatch. "
Interpersonal skills. A big part of what customer service assistants do relies on "interpersonal skills." You can see how essential it is to customer service assistant responsibilities because "representatives should be able to create positive interactions with customers." Here's an example of how this skill is used from a resume that represents typical customer service assistant tasks: "developed administrative tasks, including computer skills and front desk reception upheld valuable interpersonal communication with customers"
Listening skills. A commonly-found skill in customer service assistant job descriptions, "listening skills" is essential to what customer service assistants do. Customer service assistant responsibilities rely on this skill because "representatives must listen carefully to ensure that they understand customers in order to assist them." You can also see how customer service assistant duties rely on listening skills in this resume example: "communicated and interface with other departments and the field to resolve customer relations issues. "
Patience. Lastly, "patience" is an important element of what a customer service assistant does. Customer service assistant responsibilities require this skill because "representatives should be patient and polite, especially when interacting with dissatisfied customers." This resume example highlights how customer service assistant duties rely on this skill: "resolved customer complaints and conflicts; used patience and courtesy in dealing with the public. "
The three companies that hire the most customer service assistants are:
- H-E-B89 customer service assistants jobs
- Harris Teeter57 customer service assistants jobs
- Domino's Pizza33 customer service assistants jobs
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Compare different customer service assistants
Customer service assistant vs. Office assistant and customer service
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
While similarities exist, there are also some differences between customer service assistants and office assistant and customer service. For instance, customer service assistant responsibilities require skills such as "service calls," "work ethic," "groceries," and "customer assistance." Whereas a office assistant and customer service is skilled in "data entry," "schedule appointments," "credit card payments," and "office support." This is part of what separates the two careers.
Office assistant and customer services tend to make the most money working in the telecommunication industry, where they earn an average salary of $31,965. In contrast, customer service assistants make the biggest average salary, $38,942, in the government industry.office assistant and customer services tend to reach similar levels of education than customer service assistants. In fact, office assistant and customer services are 0.7% less likely to graduate with a Master's Degree and 0.0% less likely to have a Doctoral Degree.Customer service assistant vs. Associate customer service representative
A senior customer service representative specializes in communicating with clients and providing them with the needed assistance. Aside from responding to calls and inquiries, a senior customer service representative must also perform basic administrative support tasks such as producing reports and necessary documentation, updating the database, and maintaining correspondence. With years of extensive expertise and knowledge, they are also responsible for leading and supervising a team of customer service representatives, all in the joint effort to secure customer satisfaction and reach sales targets.
In addition to the difference in salary, there are some other key differences worth noting. For example, customer service assistant responsibilities are more likely to require skills like "service calls," "work ethic," "groceries," and "customer assistance." Meanwhile, an associate customer service representative has duties that require skills in areas such as "patients," "customer satisfaction," "customer care," and "process payments." These differences highlight just how different the day-to-day in each role looks.
Associate customer service representatives earn a higher average salary than customer service assistants. But associate customer service representatives earn the highest pay in the finance industry, with an average salary of $37,473. Additionally, customer service assistants earn the highest salaries in the government with average pay of $38,942 annually.Average education levels between the two professions vary. Associate customer service representatives tend to reach similar levels of education than customer service assistants. In fact, they're 0.2% less likely to graduate with a Master's Degree and 0.0% less likely to earn a Doctoral Degree.Customer service assistant vs. Senior customer service representative
Senior Customer Service Specialists perform directly around customers in a company. They are typically needed to answer customers' requests, respond to an inquiry, and resolve issues and complaints. Their duties may include data entry, file keeping, and general paperwork. Also, they supervise some representatives, monitor their progress, and serve as their mentors. Candidates for the position must have strong communication skills, analytical, and computer savvy. Additionally, they must possess relevant experience as a junior customer service representative and have excellent leadership skills.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a customer service assistant is likely to be skilled in "front end," "service calls," "work ethic," and "groceries," while a typical senior customer service representative is skilled in "windows," "quality standards," "customer satisfaction," and "inbound customer calls."
Senior customer service representatives make a very good living in the technology industry with an average annual salary of $36,710. On the other hand, customer service assistants are paid the highest salary in the government industry, with average annual pay of $38,942.When it comes to education, senior customer service representatives tend to earn similar degree levels compared to customer service assistants. In fact, they're 0.7% more likely to earn a Master's Degree, and 0.0% more likely to graduate with a Doctoral Degree.Customer service assistant vs. Senior customer service specialist
Types of customer service assistant
Updated January 8, 2025
