Customer Experience Advocate
Customer service assistant job in Orlando, FL
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
We are searching for the best talent for a Customer Experience Advocate to be in Orlando, Florida
Job Summary: We are seeking a dedicated Customer Experience Advocate for our inbound call team. The ideal candidate should possess a genuine passion for assisting patients and healthcare providers, outstanding communication abilities and a commitment to delivering exceptional customer service. This role requires a solution-oriented approach to managing incoming calls, addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction.
Key Responsibilities:
Answer inbound calls promptly and professionally while striving for one-call resolution
Serve as the primary point of contact for inquiries and escalations from in-bound calls
Support patients, healthcare provider offices and field teams with information collection, benefit verification savings program access, specialty pharmacy triage, and shipment set up.
Assist customers with inquiries regarding products and services.
Resolve customer complaints and provide appropriate solutions.
Accurately document customer interactions in the database.
Maintain a thorough understanding of product offerings to effectively assist customers.
Adhere to company policies and procedures while providing high-quality service.
Collaborate with team members to enhance customer experience.
Meet or exceed performance metrics, including call response time and customer satisfaction scores.
Provide process feedback and suggest service delivery improvements.
Ensure customers receive accurate product and service information to make informed decisions.
Promptly resolve customer complaints and issues, escalating complex problems to management when necessary.
Required Qualifications:
High school diploma or equivalent
Minimum of 2 years' experience in healthcare setting with a focus on a customer service role
Excellent communication and interpersonal skills.
Strong problem-solving skills and ability to think on your feet.
Ability to work in multiple systems at one time
Proficient in using customer service software, databases, and tools.
Ability to work in a fast-paced environment and handle stress effectively.
Ability to work shift between 9am - 8pm EST.
Preferred Qualifications:
Experience reading a phone script
Customer Experience Supervisor
Customer service assistant job in Orlando, FL
Who We Are
Since 2009, American Threads has grown into a multi-location brand with boutiques across Texas, Arizona, Georgia, and Florida-alongside a thriving online store that reaches customers nationwide. Headquartered in California, we blend West Coast creativity with Southern charm to deliver an elevated retail experience both in-store and online.
We strive to empower individuals to show up confidently and express their personal style for all their milestone events. Whether it's a Graduation, Bridal event, vacation, Birthday, or just a night out with friends, Threads pieces are made to be worn with confidence and purpose. We combine trend-forward looks with timeless influences to create styles that feel current, effortless, and uniquely you.
American Threads is the land of the free, home of the babes-and that means we celebrate bold energy, originality, and the freedom to be who you are. In our stores, you'll find more than just a great outfit. You'll find a team of stylists who know how to turn a moment into a memory, who hype you up in the fitting room, and who know how to build a look that tells a story.
Who You Are
The Customer Experience Supervisor plays a vital leadership role in the store, responsible for driving daily sales, delivering exceptional customer experiences, and ensuring smooth, efficient operations. This position requires strong styling expertise, a proactive approach to client engagement, and the ability to lead by example. In addition to driving floor performance, this role oversees key operational functions such as opening and closing procedures, zone management, fitting room oversight, and supporting visual merchandising execution.
As a trusted floor leader, the Customer Experience Supervisor works closely with the Store Manager and Assistant Store Manager to coach team members, maintain brand and service standards, and consistently meet or exceed performance goals. This role balances both client-facing responsibilities and back-of-house operational excellence to support a seamless and elevated store experience.
Sales Expectations
Actively drive daily sales and key performance indicators (KPIs) through exceptional styling and consistent client engagement.
Consistently meet and exceed individual and team performance metrics.
Support sales tracking and reporting to foster team awareness and accountability.
Contribute to in-store events and promotions to increase traffic and drive conversion.
Offer timely, constructive performance feedback to leadership to support growth.
Possesses strong business acumen. Notices trends in KPI's and is able to create clear action plans that provide results in order to increase store profitability.
Utilizes sales reports on POS to track and analyze business.
Customer Experience & Sales Floor Leadership
Create a welcoming, high-energy environment that reflects the brand experience.
Coach team members in delivering elevated styling sessions and closing fitting room interactions.
Champion reapproach, upselling, and clienteling to maximize conversion.
Provide real-time coaching on customer engagement, product knowledge, and service excellence.
Drive POS conversions and styling appointments to support customer retention and revenue growth.
Deliver elevated, personalized styling sessions as a trusted style authority.
Lead fitting room conversion through thoughtful reapproaches, complete looks, and curated product suggestions.
Stay informed on new arrivals, fit guides, and trend direction to confidently influence purchases.
Mentor team members on foundational styling principles-silhouettes, color theory, and brand voice.
Maintain high standards in styling zones, ensuring brand alignment and visual consistency.
Talent Support & Accountability
Lead by example during MOD shifts, modeling best practices in service and performance.
Support onboarding by offering hands-on coaching and immediate feedback to new hires.
Contribute to daily team check-ins and communicate clear shift objectives.
Reinforce dress code, brand voice, and service standards consistently.
Cultivate a culture of accountability, positivity, and results across the team.
Operations Accountability
Performs and supervises store opening and closing procedures following American Threads policies. This includes but is not limited to counting funds, opening and closing registers, completing nightly cash deposits, and securing the facility.
Assign and oversee sales floor zones based on traffic flow and team strengths.
Maintain cleanliness and organization across fitting rooms and the sales floor.
Serve as the primary store contact during MOD shifts, escalating issues to leadership as appropriate.
Maintain strong product knowledge and support visual merchandising initiatives during shifts.
Manages controllable expenses and oversees American Threads loss prevention policies and procedures are being executed.
Ensures the adherence to American Threads policies and the safety of store associates and customers.
Benefits:
40% Employee Discount
401(k) with Company Matching
Health Insurance Options
Paid Time Off (PTO)
Skills & Qualifications:
High school diploma or equivalent
Minimum 1 year of experience in a retail or fashion-focused sales role
Demonstrated ability to meet or exceed sales goals
Strong communication and time management skills
Ability to lead with confidence and motivate peers
Flexible schedule including weekends, nights, and holidays
Passion for fashion, styling, and customer connection
Must be 18 years of age or older
Physical Requirements:
Able to stand or walk for extended periods (up to 8 hours)
Must be able to lift up to 40 lbs.
Frequent reaching, bending, and lifting
Comfortable climbing a ladder when needed
Client Success Representative
Customer service assistant job in Maitland, FL
We have an exciting opportunity for a motivated and professional Client Success Representative to join our Orlando, FL office team. At Travel Media Group, we take the development of our staff seriously. Our progressive culture encourages team members to achieve excellence in a B2B environment through training and growth opportunities.
Travel Media Group is a leading name in hospitality marketing platforms, specializing in comprehensive guest feedback management. We assist hotels, management companies, and brands in proactively managing guest feedback. Our comprehensive suite of solutions includes social media content creation, review responses, reputation management, websites, and more. TMG's offerings enable Hospitality clients to integrate and manage guest feedback with unmatched visibility, accountability, and support.
Position Summary:
The primary responsibility of the Client Success Representative is to develop and maintain excellent client relationships while ensuring positive experiences for both new and existing hotel clients throughout the customer lifecycle. This role requires regular communication with clients to retain and facilitate revenue growth in a designated portfolio. Additional responsibilities include product training, basic technical support, and marketing recommendations.
Responsibilities:
- Establish regular communication and collaboration with clients at all levels (users, departments, stakeholders) to foster trust, respect, and understanding.
- Acquire a comprehensive understanding of all Travel Media Group product offerings.
- Manage a portfolio of current clients, which includes onboarding, monthly calls/emails, and account reviews.
- Perform monthly account analyses and measure customer performance across campaigns.
- Participate in weekly and monthly team activities and meetings.
- Attend and conduct in-depth webinars on all products.
- Identify at-risk accounts and proactively work with clients to improve their performance and engagement.
- Collaborate seamlessly with other departments to better serve our clients and prospects.
- Ensure timely onboarding and conduct thorough training with new clients upon receipt of agreements.
- Facilitate discussions regarding continuous service improvements and client requests between clients and internal teams.
- Upsell and upgrade accounts as necessary.
- Process all client requests and changes efficiently, with attention to detail and adherence to company guidelines.
- Maintain accurate notes and client information on Salesforce.com.
Qualifications/Requirements:
- Demonstrated creative problem-solving and critical-thinking skills.
- Ability to effectively plan realistic short-term and long-term goals.
- Proficiency in disseminating information and sharing knowledge across various levels within the company.
- Strong cultural and organizational sensitivity.
- Commitment to a high-performance culture.
- Experience setting up business social media accounts is advantageous.
- Must be organized, capable of multitasking, and demonstrate superior attention to detail while adhering to deadlines.
- Must be self-directed, self-motivated, and focused on results.
- Proficiency in standard office communication technology (email, voicemail, Internet, etc.).
- Must exhibit a positive, cooperative, and friendly attitude.
- Strong verbal and written communication skills.
- Knowledge of Salesforce.com is a plus.
- Technical support experience is a plus.
- Hospitality industry experience is preferred.
- Retention management skills are preferred.
Benefits:
- Major medical, dental, and vision insurance.
- 401(k) plan with company match.
- Two weeks of paid vacation plus company-paid holidays.
- Ongoing training and development, including a Leadership Development Program.
- Competitive base salary with bonus opportunities.
- Career advancement opportunities.
We are actively seeking motivated individuals in the Orlando area. If you want to launch your career with a stable industry leader and want to learn more, please contact us today!
Travel Media Group is a division of Dominion Enterprises, a leading online marketing and software services company offering client solutions across multiple business verticals. We provide a dynamic work environment, excellent growth opportunities, competitive earnings, and a comprehensive benefits package with a generous 401(k). Dominion Enterprises is an equal-opportunity employer and supports a diverse workforce. Dominion Enterprises is also a drug-testing employer.
Service Desk
Customer service assistant job in Sanford, FL
Position is responsible for providing support for workstations with Windows operating systems, MACs, desktop peripherals, mobile device management, asset tracking, and troubleshooting problems with applications software. Assist users in the efficient use of applications and provide escalations on technical support issues. Focuses on providing excellent customer service, building strong relationships, safety, and best work practices with the goal of delivering exceptional results.
Essential Functions:
Troubleshoots hardware and software, installations, and support to both internal and external customers.
Planning work routines, meeting performance metrics, quality control, training, documenting, and effective communication are key elements of the position.
Perform remote and/or on-site troubleshooting through diagnostic techniques and pertinent questions. Documenting issues and resolutions properly for record keeping and posterity.
Image, configure, install, repair computer endpoints, while consistently following up with users to ensure proper function.
Install computer and endpoint Windows updates, software updates, firmware.
Responsible for Imaging systems and deploying software through SCCM.
Effectively prioritize and manage multiple incidents and requests as assigned. Working to answer, evaluate, and prioritize incoming telephone, work orders, e-mail, and in-person requests for assistances from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Contribute to developing training materials, procedures or conducting training to users in the proper use of hardware or software.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Perform desktop and endpoint data backups and disaster recovery operations.
Monitor ticket workflows in accordance with SLAs.
Support, manage, optimize, and maintain the configuration and installation of all desktops, laptops, and mobile devices to include, but not limited to, patching, configuring, upgrading hardware or software.
Provide technical support to staff utilizing Mac OS, Windows, and Office based workstations.
Provide technical support after normal business hours on an on-call rotation or whenever necessary.
Maintain accurate inventory, asset information and various other asset records in accordance with department policy and procedures.
Lead, facilitate and/or participate in IT related projects as directed.
Knowledge and competency of the following technologies:
Windows Operating Systems
Apple iOS
Microsoft System Center Configuration Manager
Microsoft Active Directory and Group Policy
Hardware imaging and configuration
Hardware/Software security and encryption
Minimum Qualifications
Associate degree in computer technology and a minimum of two (2+) years progressively responsible experience in the computer support field.
A comparable amount of education, training, or experience may be substituted for the minimum qualifications.
Microsoft and CompTIA certifications preferred.
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
Customer Service Representative (Spanish)
Customer service assistant job in Orlando, FL
💼 Job Opening: Customer Service I
🕒 Shift: 8:00 AM - 4:30 PM
📅 Contract Duration: 06+ Months (Possibilities of extension/conversion)
Job Responsibilities:
• Assignment Synopsis: Customer Service phone agent to receive inbound calls from customers for supply orders or additional questions and perform outbound calls to the customer.
Would like target mid January start date after screenings have cleared.
• This role is a Customer Service role as well and includes some technical support on equipment. Knowledge of Apple products is a plus.
Please see the JD below for full Job Details
• Top skills you're looking for on resume: Time management, professional communication with good phone etiquette, attention to detail, good attendance and team oriented
• Interview process: Video Interview via Teams messenger
Job Description-
This position works out of our Orlando, FL location in the *** Heart Failure, Acelis Connected Health business.
Our Heart Failure solutions are helping address some of the World's greatest healthcare challenges.
As the VADWatch Customer Service Representative, you will support customers daily as they capture their health parameters and submit by way of the HealthCheck platform.
You will manage their customer experience in Remote Patient Monitoring from onboarding through discharge empowering them to take the lead in their plan of care.
You will also be accountable to deliver remote preventative maintenance to our equipment patients as well.
All this will be done while maintaining excellence in customer service standards and in compliance with HIPPA.
Principle Responsibilities :
• Maintain a customer base in the Remote Patient Monitoring platform
• Accountable for VW enrollment calls and equipment training / set up
• Accountable for Compliance follow up
• Conduct customer monthly calls
• Place supply and Equipment orders
• Follow up with Vendors as necessary
• Ability to work reports and follow through on orders placed
• Ordering, Shipping, Confirmation of Delivery and RMA if needed
• Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
• Resolve or report any problems that may occur.
• Assist with implementation of work flow productivity improvements.
• Follow all regulatory policies and procedures, privacy and security standards in accordance with Government agencies to include HIPAA requirements.
• Understand and adhere to all business processes and procedures.
• Maintain a culture of accountability.
• Adhere to the department metric standards set by your supervisor or manager.
Required Qualifications:
• Minimum of One year of Customer Service experience
• High School diploma or equivalent
• MS Office knowledge
• Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks
Preferred Qualifications:
• Associate degree or equivalent work history
• Some data processing experience preferred
• Spanish Speaking Preferred
Physical Requirements:
• Ability to sit for extended periods of time
Competencies:
• Excellent interpersonal and phone etiquette skills
• Detail & Team Oriented
• Professional communication Skills
• Excellent Time Management Skills
Additional information:
Will extend month to month- Need someone that is reliable, able to understand the systems and call expectations.
Do not need anyone that will be doing it their own way.
Someone that will handle the customer supply order calls, make outbound calls for customer follow ups and maintaining customers record and following work instructions.
Customer Accounts Advisor
Customer service assistant job in Haines City, FL
The salary range for this role is $14.00to $14.50 per hour.*
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
On-Site Customer Service Rep- Full time with Benefits
Customer service assistant job in Deltona, FL
Bilingual Spanish/ English Customer Service Representative Te gusta ayudar a los demás? Eres fluido en inglés y español? Join our dynamic team at Foundever in DeLand, FL, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 1398 S Woodland Blvd, DeLand, FL 32720. Please note that candidates must reside within commuting distance to our office.
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Overview
As a Bilingual Spanish/ English Customer Service Representative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs while contributing to a team-centric environment. We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within.
Why You Should Join Us
Competitive Pay: Starting at $19/hour, with paid training at $15/hour.
Work Schedule: Minimum 40 hours per week, with weekend availability as needed.
Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.
Growth Opportunities: Clear pathways for career advancement within the company.
What We're Looking For
Bilingual Proficiency: Must speak fluent English and Spanish
Location: Must reside in DeLand, FL, or within commuting distance
Age Requirement: Must be at least 18 years old
Education: High school diploma or GED equivalent is required
Experience: Preferred 6 months to 1 year of relevant work experience
Availability: Must have flexible availability during operating hours
Customer Service Skills: A professional attitude and strong aptitude for customer service are essential
Key Skills
Tech-Savvy: Proficient in navigating system tools to search for information and answers
Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently
Reliability: Dependable and responsible, with a strong commitment to your role
Critical Thinking: Capable of assessing situations and developing empathetic solutions
Service Orientation: A personal drive to serve others with compassion and professionalism
Organizational Skills: Strong organizational abilities to manage tasks effectively
Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
Equal Opportunity Employment (EEO)
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Interested in Becoming Part of Our Team?
Visit us at and connect with us on Facebook , LinkedIn , and Twitter .
Breast Imaging Locum Tenens Opportunity in Southern FL No Call
Customer service assistant job in Orlando, FL
Opportunity Details
A hospital in southern Florida has an opportunity for a Breast Imager to assist their team.
About the Opportunity:
Schedule: 8a-5p
No call required
Daily Volume: 50 screeners or 20 diagnostic studies/procedures
Board certification required
Paid travel & expenses
During your time off, explore a vibrant arts district filled with colorful murals, relax on white sandy beaches with crystal-clear waters, and visit a historic estate with lush tropical gardens.
If you are interested, please apply to learn more.
RAD - 61921
Benefits Work with a dedicated recruiter invested in your success. Gain access to leading hospitals and healthcare facilities nationwide. Maximize earnings with competitive pay rates. Have peace of mind with comprehensive malpractice coverage. Receive expert support from our in-house team for licensing and credentialing. Enjoy complimentary travel and lodging arranged by our dedicated travel team. Experience simplified assignment management and timesheet submittals via the Medicus Portal. Unlock exclusive perks by joining the My Medicus Loyalty Program after your first shift. About Medicus
Medicus Healthcare Solutions is the 4th largest locum tenens staffing firm in the United States. We have been partnering with top talent in the healthcare industry since 2004. Our team will work with you to find the best opportunity that fits your profile as well as your professional goals, needs, and lifestyle preferences.
Florida Ready to join the locum tenens lifestyle? Complete our quick job application to get started!
Customer Service Associate
Customer service assistant job in Orlando, FL
Soar with us at Wawa.
We believe we can make life a little better every day - one smile, hoagie, or experience at a time. And there's one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you'll be part of a caring team that's dedicated to helping all of us fly high - together. We're team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We're proud to be a part of a winning team of Associate owners who shape our success. We're committed to helping our communities and one another at every turn, because we know that when we fly together, there's no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
As a Customer Service Associate (CSA) you are the friendly face that puts the ‘Wow' in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter.
What you'll do:
Greet and engage with customers to ensure their needs are met both quickly and courteously.
Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well as keeping our coffee station clean and organized.
Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products.
Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting.
Help keep our stores clean and safe by following all established policies, procedures, and guidelines.
Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.
Benefits:
We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to additional benefit and wellness programs.
Eligibility for Wawa Benefits is defined under the terms of the plan(s)
Qualifications:
Great communication and customer service skills.
Ability to thrive in a fast-paced environment and multitask like a pro.
Must be 16+ years old with reliable transportation.
Enjoy working in a team environment.
The hourly range for this position is $15.50 - $19.25 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am - 6am.
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at ...@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Customer Success Executive-Treasury & Capital Markets
Customer service assistant job in Lake Mary, FL
Who are we? At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.
We are seeking a dynamic and results-driven Customer Success Executive, as part of our Sales and Customer Success organization. The Treasury and Capital Markets Business Unit has some of the biggest and most complex financial services organizations in the world and ensuring we have mutually beneficial is critical to our long term success. Our Customer Success Executives guide our customers through every stage of their journey, from system implementation to long-term satisfaction. As a key liaison between our organization and clients, you will play a pivotal role in ensuring successful onboarding, driving adoption, and fostering lasting relationships. Accountabilities
The successful candidate will play a pivotal role as the owner of various stages of the customer journey and co-owning the customer relationship (with the Account Executive where appropriate) on behalf of Finastra. Our Customer Success Executives take proactive and strategic approach, ensuring customer satisfaction, and driving success throughout the entire customer lifecycle. By balancing the 'Business as Usual' aspects of day-to-day management with a longer term customer success strategy that increases adoption and retention.
The CSE will be responsible for an individual portfolio of customers, spanning the TCM product portfolio. Critical to the success of the role will be achieving individual targets - such as the increase in Net Customer Growth (NCG) which focuses on the overall revenue generation at a portfolio level and Upsell, which is the increase in penetration of strategically important products.
To be successful in the role, the Customer Success Executive will need to build and maintain strong internal networks across the Sales, Support, Services and Product organizations, partnering with these teams to deliver the best possible solution(s) & service(s) to our customers. The CSE will also provide a critical conduit to the Product Development teams that ensure a continuous feedback loop is maintained to enable all perspectives to be considered as part of the product roadmap.
Establish Customer Success plans, building on value proposition(s) developed during sale, that outline the customer's business goals & priorities. Work with the customer to define & track value realization of our Treasury and Capital Market solutions against these goals to drive adoption and understanding our product portfolio.
Actively manage account to identify risks proactively. Orchestrate resolution process for escalations, working with & mediating internal teams to track, manage and resolve these in a timely and professional manner.
Strategic Goals & Deliverables:
* Our Customer Success Executives, as well as focusing on overall client satisfaction, have strategic goals of delivering value to the customer by improving retention, renewals and adoption rates in line with our success strategy.
* Drive adoption through actionable insights, customer focus, proactive engagement, experience improvement and 'customer first' culture. Balancing the importance of maintaining revenue -shape and influence the success change agenda for each customer.
* Identify and manage areas where the client has expectations that are misaligned with their contract / Finastra policy and work to gain re-alignment.
System Implementation:
Ensuring smooth setup and successful onboarding experience, working with Project Manager and Implementation teams to provide oversight for successful go-live.
* System Use and Satisfaction Post-Go live:
* Develop and execute success plans in collaboration with the Account Executive for each customer, focusing on their unique needs and goals.
* Engage proactively and frequently with customers, to build strong relationships.
* Utilize architecture and usage data to derive insights and proactively manage risks.
* Coordinate with the Customer Support team to address production escalations raised by customers.
* Manage the end-to-end process for at-risk customers, from detection to resolution.
Customer Expansion and Retention:
* Drive the customer upgrade campaigns by identifying, qualifying, and raising upgrade opportunities both internally and with the customer.
* Support the identification and creation of software leads at the customer level.
* Collaborate with Account Executive to manage all opportunities, including services, upsells, renewals, and compliance.
Qualifications and Experience:
Desired:
* Experience within the Treasury and Capital Markets sector.
* Experience with Treasury and Capital Markets software, whether at a bank, consulting company, or software vendor
* Ability to interact and demonstrate presence with all levels of stakeholders (from business users to senior levels), whether within Finastra or with the customer.
* Ability to work autonomously, take ownership & accountability, while rallying individuals, teams to support customer towards end goal.
* Technical and problem-solving skills and ability to understand or recognize root causes of issues.
* Exceptional relationship-building capabilities and effective communication, presentation, and interpersonal skills. Ability to challenge, negotiate, influence, and persuade stakeholders especially business users.
* Analytical mindset and ability to derive insights from data.
* Organizational skills, can prioritize, multi-task and demonstrate adaptability.
* Project Management skills including strong reporting capability.
Differentiators for High Performance:
* Experience developing and delivering against Customer Success plans
* Experience in Customer Success role in similar Industry and/or regional
* Experience of CRM tooling
* Expertise in Opics or Summit or Kondor, and Risk Products with detailed use-case knowledge or otherwise other similar treasury and capital market solutions. Previous exposure to support or implementation of such solutions at Financial Services organizations
* Have a commercial & business Acumen. - understand & speak to business drivers
If you are passionate about customer success, thrive in a dynamic environment, and are dedicated to fostering customer loyalty, we invite you to apply for this exciting opportunity.
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:
* Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
* Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
* Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
* ESG: Benefit from paid time off for volunteering and donation matching.
* DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
* Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
* Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
* Specific benefits may vary by location.
At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.
Be unique, be exceptional, and help us make a difference at Finastra!
Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.
Auto-ApplyCustomer Support Consultant
Customer service assistant job in Orlando, FL
About the job:
As a customer support consultant, you will be helping new customers with post-set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets.To ensure staff coverage to help all our customers across different various regions
What will you do?
Handle customer queries via telephone calls, email and web chat.
Achieve your targets for revenue and customer satisfaction.
Nurture meaningful customer relationships.
Accurately record all information in the CRM.
Deliver exceptional customer service!
What do you get in return?
Earn uncapped commission pay on top of your salary.
Career progression opportunities - our philosophy is to promote internally.
Company bonus scheme.
24/7 access to a health and well-being online centre, with private medical and dental schemes.
Exclusive retail, restaurants and travel discounts.
Collaborative company culture with regular team building events.
Company pension.
20 days annual leave (increasing a day each year), plus bank holidays.
Free onsite parking at Norwich office.
What do you need to apply?
Be proactive - you must be driven to succeed and hit your targets!(Essential)
Great organisation and attention to detail to manage your phone, diary and data systems.(Essential)
Excellent communication skills across all mediums.(Essential)
Resilience to bounce back from unhappy customers.(Essential)
Empathy for customers and the ability to remain calm and professional.(Essential)
What would make your application stand out:
Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite.(Desirable)
At least 1 years experience in hospitality, retail or contact centre work.(Desirable)
Why EposNow
Epos Now is a market-leading fintech business with an international presence (71 countries and counting!). As a cloud-based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone.We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia.Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - its an exciting time to join us!
What are the next steps?
Interviews for this role are starting immediately.Successful candidates will have a short screening call with our recruitment partner, RecruitmentJunky, before being invited for a face-to-face interview with a hiring manager at our Norwich office.
Ready to begin your career with us? Apply now and submit your application online.We care deeply about being inclusive. We encourage applications from people with diverse backgrounds and experiences.
Reservationist FT
Customer service assistant job in Orlando, FL
Summary/Objective The Reservationist position is responsible for booking education programs such as field trips, camp, homeschool, overnight, offsite, scouts, birthday parties and other educational programs. This role ensures accurate booking with ticketing systems, payment processing, schedules and confirmations. This individual provides exceptional customer service to schools, organizations, families and other guests via email, over the phone and occasionally in-person.
Essential Functions
Responsible for all reservations pertaining to all education programs including but not limited to field trips, homeschool, offsites, overnights, camps, and birthdays.
Demonstrates proficiency in the ticketing software systems, including all reservation data input, payment processing, data retrieval, and report printing.
Serves as liaison between schools, organizations, parents, churches, and all other group institutions to make reservations and answer guest questions.
Assists with the itineraries including lab, film, exhibit, and lunch scheduling for field trips.
Handles reservation confirmations on all sales.
Collects and follows up on deposits and payments received for educational programming.
Responds to email inquiries, web-sale requests, and faxes regarding educational programming.
Assists in the day-to-day operations of the Reservations Office.
Assists with other program check-ins and other duties as required.
Performs other related duties as assigned.
Minimum Qualifications
Education: High School Diploma or equivalent .
Experience & Certifications: N/A
Preferred Qualifications
Experience with ticketing systems.
Excellent written and oral communication skills.
Highly organized, attention to detail a must.
Supervisory Responsibility
N/A
Physical Demands
Ability to remain in a stationary position.
Ascends/descends stairs throughout the museum.
Communicates and exchanges accurate information with guests, staff, volunteers, and community partners in a variety of formats including in-person, electronically, and over the phone.
Operates a computer and/or office equipment efficiently and accurately.
Manipulates and moves components weighing up to 50 pounds, including those that may be low to the ground or above eye level.
Rarely works in outdoor environments.
Frequently works in indoor environments.
Coping with demands and stresses associated with job and work environment.
Kneeling and Crouching (occasionally)
Weight Levels - Lift, Push, Pull
Up to 50 pounds
Expected Hours of Work & Travel
This position is full time and primarily works Monday - Friday between 8:00am and 5pm.
This position must be able to work weekends and after hour events as needed.
Telecommuting This position is required to be onsite 100% of the time.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Auto-ApplyReservation Agent: Full Time / Part Time
Customer service assistant job in Orlando, FL
Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
NOTE: TPG Capital, a global alternative asset management firm, recently acquired Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Hospitality Solutions business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be to support the Hospitality Solutions business, which is now owned by TPG.
Hospitality Solutions, formerly part of Sabre Holdings, is a global leader at the forefront of hospitality technology powering over 40,000 properties across 174 countries. Celebrated for our innovative and customer-centric approach, we deliver integrated platforms for distribution, reservations, retailing, and guest experience to both renowned hotel brands and independent properties worldwide.
A Reservation Agent within our Hospitality unit takes inbound calls for a dedicated hotel or multiple properties. This role serves the first point of contact for online shoppers and travel agents, when looking to select their accommodations. We strive to provide the guest with the best experience from the first phone call.
What does a Customer Service Reservation Agent do?
Assist our guest and travel agents with their vacation needs via inbound calls
Provide recommendations on suitable options while confirming reservations at our collection of internationally distinguished hotels
Answer inquiries pertaining to the resorts' amenities, services, and policies
Aid guests with any special requests for their stay such as dinner reservations, airport transfers, city tours, etc
Why Hospitality Solutions?
Monthly Recognition & Incentives for Top Performers
Health Benefits start on Day One (Full Time Agent)
Paid Training
5 weeks PTO (Full Time Agent)
Job Requirements
Who are we are looking for?
1+ years of related experience preferred
Must be able to work Saturday and/or Sunday (Increased pay rate for afternoon shifts)
HS Diploma/GED or equivalent required
Passion to provide a great customer experience
This position pays a base of $15.00 hourly - increased pay rate for afternoon and evening shifts. Great bonus potential!
We have opportunities available for part time and full time in Orlando, Florida
Reasonable Accommodation
Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at ****************************.
Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Affirmative Action
Sabre is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW
#LI-Hybrid#LI-KN1
Auto-ApplyRT Vent Care Coordinator
Customer service assistant job in Orlando, FL
The RT Vent Field Clinician is a Respiratory Therapist providing respiratory patient care to Vent patients for optimal outcomes. Provides respiratory care to patients in alternate sites in accordance with AdaptHealths policies and procedures. Respiratory care will be preventative, rehabilitative, and palliative in nature. The RT will utilize all the resources available within the agency and community to accomplish care objectives. This position will provide education and care to the patient and communicate with team, physicians and referral sources and other patient agencies ensuring prompt attention to patient care issues.
Essential Functions and Job Responsibilities:
Utilizes various sources of information to attain greater competence about his or her position, including attending educational events (including attending optional in-services) and asking questions.
Utilizes acquired knowledge to increase his or her competencies.
Consistently demonstrates ability to adequately complete all documentation and charting procedures in compliance with company policy and procedures.
Maintains complete and accurate patient files by updating all documents per company policy and procedures.
Reviews Plan of Treatments and Care Plans to assure they are accurate and up to date.
Documents procedures including how the patient tolerated a procedure, side effects and other pertinent information.
Assists with authorization for Ventilator referrals for patients.
Shows adequate knowledge of respiratory equipment and displays ability to utilize knowledge in the clinical setting.
Displays knowledge of assessment skills and demonstrates application of clinical skills during set-ups, follow-ups, and in-services.
Participates in discharge planning of highly technical cases.
Performs clinical assessments as needed and reports results and recommendations to the referral and physician.
Participates in highly technical discharges and prepares in advance to assure the patient and caregivers have a smooth transition to the home setting.
Performs in-services to hospital staff, referrals, other professionals regarding equipment & issues of clinical nature.
Follows up with physician and referrals regarding patient status and documents accurately and in a timely manner.
Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.
Works to promote AdaptHealth by new program development, operational backup, personal visits, coordination of educational activities, etc.
Assume on-call responsibilities during non-business hours in accordance with company policy.
Uses clinical expertise in evaluating vent patients records once a ventilator set up has been completed by the branch Respiratory Therapist.
Ensures accuracy of prescriptions and plan of care was followed and documented. Also reviews delivery tickets, home inspection, ventilator check, and patient equipment competencies are complete and documented.
Maintains proficient knowledge of ventilator patients including compliance software, new technology, units, and supplies supported by Adapthealth.
Ability to demonstrate and instruct on use of vent units and supplies. Ability to make decisions for patients based on compliance data and assessment.
Communicates with team, physicians and referral sources and other patient agencies ensuring prompt attention to patient care issues.
Maintains working knowledge of Medicare/Medicaid and other third-party payer guidelines related to ventilation.
Electronically documents patient care activity, intervention provided and all communication regarding the patient. Documentation is accurate, complete and follows company standards.
Appropriate steps taken to ensure recommendations and orders sent are acknowledged and followed up in a timely manner.
Responsible for accuracy, clarity, and timeliness of verbal and written communications as it relates to role.
Responsible for documentation that supports data collection to track and trend outcomes.
Assists in establishing clinical documentation when needed for third party reimbursement or justification.
Uses knowledge in working with referral sources to educate about best practice standards.
Works collaboratively and pro-actively with peers and other team members to resolve issues and assure optimum outcomes for patients, referral sources and staff.
Acts as a resource on practices and processes to provide appropriate guidance.
Develop and maintain working knowledge of current HME products and services offered by the company.
Maintain patient confidentiality and function within the guidelines of HIPAA.
Completes assigned compliance training and other educational programs as required.
Maintains compliant with AdaptHealths Compliance Program.
Perform other related duties as assigned during and outside of normal business hours as needed.
Competency, Skills, and Abilities:
Experience with ventilator patients
Competent in Ventilator, Airway Clearance, and Oxygen therapy administration and management
Able to perform clinical assessments.
Equipment troubleshooting and maintenance skills.
Decision making skills.
Expert communication and interpersonal skills
Ability to prioritize tasks and manage multiple projects.
Strong analytical and problem-solving skills with attention to detail
Proficient use of Microsoft Office Suite Excel, Word, and PowerPoint
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction.
Knowledge of the regulatory requirements at the state, federal, and local level
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team.
Requirements:
Education and Experience Requirements:
Associates degree from an AMA approved respiratory program,
Valid and unrestricted RT clinical license in all states serviced by the branch.
Must be CPR certified,
One (1) year of clinical experience as a Health Care RT, HME RT or clinical nursing with Vent experience.
Valid and unrestricted drivers license
Physical Demands and Work Environment:
Must be able to lift 50 pounds, stand, bend, stoop, and be able to sit at a computer for extended periods of time.
Must be able to perform one-man CPR.
Ability to perform repetitive movements of the upper extremities motions of wrists, hands, and/or fingers due to extensive computer use.
May be exposed to unsanitary conditions in some home settings.
Work environment may be stressful at times, as overall office activities and work levels fluctuate.
May be exposed to high crime areas within the service community.
Subject to long periods of sitting and exposure to computer screen.
May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen.
May be exposed to angry or irate customers or patients.
Must be able to drive and travel as needed.
Physical and mental ability to provide clinical assessments.
Requires travel throughout service area.
Mental ability to communicate both verbally and in writing.
Must be able to access the patients residence.
Ability to work outside of normal business hours.
Physical and mental ability to provide clinical assessments.
PIdad4e1f125cb-31181-39112225
Customer Service Expert (Great Benefits, Great Work/Life Balance!)
Customer service assistant job in Orlando, FL
Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.
Job Description:
At AllianceOne we pride ourselves on living our corporate values of integrity, respect, professionalism, innovation and commitment. Due to growth in our business we are seeking talented professionals who will help us provide world class service to the consumers we work with and deliver exceptional results for the clients we serve.
AllianceOne is a Certified "Great Place to Work"!
As a Customer Service Expert, you will be answering inbound calls to assist customers with accounts, toll invoices, technical assistance, and DMV registration holds.
Provide excellent customer service to customers by:
Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
Projecting patience, empathy, caring and sincerity in voice tone and words
Establishing rapport over the phone quickly and remaining positive and upbeat while following client guidelines and all rules and regulations
Express thoughts and information clearly and succinctly
Communicating unpleasant or negative information in a tactful manner
Consistently meet established productivity, schedule adherence, and quality standards
Be flexible, adjust quickly, and react positively to change
Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff
Special projects as required
PAY: $18.00
LOCATION: Orlando, FL 32807
HOURS:
Monday- Friday 10:45 AM- 7:15 PM + Saturday 8:00 AM- 4:30 PM
*In addition to Sunday, you will also have one of the following week days off: Tuesday, Wednesday or Thursday (this will be assigned based upon staffing needs)
MANDATORY TRAINING HOURS (1st 2 weeks): Monday- Friday 10:45 AM- 7:15 PM
BENEFITS:
Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more!
You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.
QUALIFICATIONS:
Prior customer service experience (high volume call center experience is a plus)
Professional verbal and written communication skills
Outstanding attendance & work ethic
Strong ability to navigate multiple systems while speaking with customers
Must be self-motivated, problem solver and use critical thinking
Must be proficient in time management
Good typing/keyboarding skills (a test will be given)
Ability and openness to work professionally with a diverse customer base
Works well in team setting
A criminal background check and drug test are required
Vehicle tag check completed, all toll violations must be paid prior to hire date
#ZRPSG
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at *****************************.
Questions?
Please review our privacy notice available at the following ******************************
For additional information on AllianceOne visit our website at **********************
Auto-Apply(RN) Call Center Nurse Specialist // Orlando FL 32822
Customer service assistant job in Orlando, FL
Business Call Center Nurse Specialist Visa GC/Citizen Division Pharmaceutical Pay Negotiable Contract 6 Month Temp-to-Hire on performance Timings Mon - Fri between 12.30AM - 9.00PM Qualifications
Provides telephonic professional nursing services in support of contracts to include: telephonic patient support and resource, data collector, referral source, and nurse educator to patients. Works under moderate supervision.
Essential Duties and Responsibilities
1. Adheres to principles as stipulated by program specific contractual agreements and Accredo Health Service's practices which may include:
·
Patient Support: Make outbound phone calls to patients who have opted into a patient compliance program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
·
Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources to patients.
·
Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care.
·
Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes
·
Educator: Complete patient teaching in relation to the use of products
2. Participates in program specific customer meetings and training sessions.
3. Participates in program specific orientation meetings and demonstrates clinical competency on written tests.
4. Performs special projects and performs other duties as it pertains to specific contract performance.
Other Job Functions
·
Performs other related duties as assigned or requested.
Scope of Position Responsibilities
·
For Internal and External Relationships:
Responsible for customer and patient interactions.
·
For Organization Influence
: Limited - Works within the guidelines of a specific program.
·
Limits of Authority
: Works under the authority level as assigned by manager, not to exceed manager limits. Reports to the company or division manager or director.
Job Qualifications
·
Required Education and Experience: BA/BS degree; Registered Nursing program (RN) certification required. 4 years (or more) of hands-on nursing experience and direct patient care service required; Specialty Pharmacy experience preferred. Active, unrestricted Nursing license in the state of employment.
·
Knowledge and Abilities: Knowledge and experience in the areas of Neurology, Multiple sclerosis, Rheumatology, Dermatology, Pulmonology, Gastroenterology, Infectious Disease, Asthma, Oncology, or Pediatrics. Good phone etiquette and previous telephonic clinician work experience is preferred. Demonstrated ability to work cross-functionally to improve quality and service. Good interpersonal skills, problem solving skills. Demonstrated ability to multi-task, detail-oriented, and the ability to adapt in a dynamic fast paced work environment.
License/Certifications
·
Ability to obtain and sustain Nursing license in required states including but not limited to: Indiana
Additional Skills
·
Analyze data
·
Answer telephones
·
Develop/maintain networks on a broad cross section
·
Effective at group involvement
·
Handle multiple tasks
·
Compile data/statistics
·
Establish filing system
·
Input data into computer systems
·
Use computerized spreadsheets to conduct analysis
·
Problem solving
·
Research information
·
Strong communications-written and verbal
·
Time management
·
Effective interpersonal, negotiating and communication skills required.
Computer Skills
·
Data entry
·
Visual concentration on computer screens
·
Multi-user computer systems
·
Personal Computer
·
Microsoft Office - Word, Excel, Microsoft Office
Working Conditions/Physical Demands
Normal office environment
Lifting under 10 pounds
Ability to travel for contract requirements
If you are available and interested then please reply me with your
“
Chronological Resume”
and call me on
**************
.
Additional Information
Thanks & Regards,
Ranadheer Murari
|
Team Recruitment
|
Mindlance, Inc.
|
W
:
************
*************************
Easy ApplyReservations Agent
Customer service assistant job in Orlando, FL
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!
Job Summary
The Reservations Agent is responsible for accurately processing inbound tour reservations, with or without transportation, and supporting prospective customers through inbound programs and translation services. This role ensures smooth communication, efficient scheduling, and excellent customer service to maximize bookings and enhance the guest experience.
Essential Duties and Responsibilities
* Accurately input all inbound reservations, with and without transportation.
* Professionally answer and route inbound phone calls.
* Maintain updated qualifications and assist OPCs (Outside Public Contacts) with changes.
* Provide translation support for Portuguese- or Spanish-speaking prospective customers to facilitate tour bookings.
* Communicate flow or qualification changes to OPCs at designated locations.
* Handle inbound phone program inquiries and solicit prospective customers.
* Provide accurate directions to all resort properties.
* Check in and out outside solicitors at specified locations.
* Monitor flows, coverage, and production during each shift; provide the Manager on Duty (MOD) with pertinent updates.
* Conduct location verifications each shift to confirm staffing; notify Field Managers of "open" locations and maintain records for accurate assessment of penalties.
* Package brochures for departmental Fun Packs distributed at hotel Guest Services locations.
* Verify daily "no show" tours and contact guests to rebook, maximizing resort bookings.
* Book room nights for Westgate Resorts properties, including Westgate Lakes, Westgate Towers, Westgate Villas, Westgate Park City, and Blue Tree Resorts.
* Perform light clerical duties as assigned.
Job Requirements
To perform this role successfully, the Reservations Agent must be able to complete each essential duty with accuracy and professionalism. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Qualifications
* Proficiency in word processing and spreadsheet applications.
* Strong communication skills.
* Self-starter with minimal need for supervision.
* Ability to work collaboratively with others.
* Highly organized and detail-oriented.
* Accuracy-focused with the ability to meet deadlines.
Education & Experience
* High school diploma or GED required.
* One to three months of related experience and/or training preferred.
* Equivalent combination of education and experience may be considered.
Additional Information
Additional Information
This job description outlines the primary responsibilities and qualifications for the Reservations Agent role. It is not intended to serve as an employment contract or to encompass all duties that may be assigned. Employees are expected to perform tasks as directed, regardless of job title or routine responsibilities.
Why Westgate?
* 401K with generous company match
* Get access to your pay as you need it with our Daily Pay benefit
* Wellness Programs
* Fun, family culture
* Employee Assistance Program (EAP)
* Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
* Advancement & development opportunities
* Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
Service Center Based Accountant - FL
Customer service assistant job in Lakeland, FL
Florida Service Center Based Accountant
About Our Organization:
With over 40 years of experience providing high purity water solutions, Pureflow is committed to serving clients by designing, building, installing, and maintaining water purification systems in a broad range of commercial and industrial markets. Because we understand that a successful business needs quality employees, we are seeking highly talented and motivated candidates to join our Company where people, integrity, and excellence are essential to our culture.
Key Responsibilities:
The primary objective as Service Center Based Accountant for the Florida Technical Service Center (TSC) is to manage the Florida TSC's financial activities and transactions. Your primary job responsibilities will include, but are not limited to:
Financial Management and Analysis
Manage invoicing, pricing, and profitability analysis for contracts, service projects, and sales orders.
Conduct audits of Customer Maintenance Contracts and ensure renewal pricing alignment.
Oversee collections, financial tracking, and reporting, explaining variances.
Operational Efficiency and Process Optimization
Collaborate on inventory reconciliation and process optimization.
Streamline financial processes, collaborate cross-functionally.
Lead Contract Management and reconciliation of quoted to actual hours worked for Service Techs
Communication and Collaboration
Deliver presentations and collaborate cross-functionally.
Performance Tracking and Metrics
Establish and track Key Performance Indicators (KPIs) and critical metrics.
This summary provides a clear overview of the role's financial focus.
Job Type: Full-time, In person, Monday-Friday, 8-5
Benefits:
401(k) with matching
Medical, Dental, Life, STD & LTD insurances
Health savings account (HSA)
Generous paid time off
Referral bonus program
Tuition reimbursement
Pureflow is an equal-opportunity employer and requires post-offer, pre-employment background checks and drug tests on all positions.
Please visit our website at ************************ for additional information and to apply online.
Auto-ApplyPublic Safety Command Center Operator (Varying Shifts)
Customer service assistant job in Orlando, FL
Nemours is seeking a Public Safety Command Center Operator (Full-Time), to join our Nemours Children's Health team in Orlando, Florida.
This position monitors the operations of building systems including mechanical, electrical, fire safety, emergency generators, medical gas alarms, security, medical and environmental systems. The Public Safety Command Center Operator will adjust systems or contact appropriate resources to correct variations to established parameters. The position receives work requests and dispatches work, makes emergency announcements, enters work orders, receives and relays call information to staff and in general assists with the flow of information to ensure the effective operation of key procedural and control systems. The Public Safety Command Center Operator will receive calls for service and dispatch Public Safety Officers as appropriate. The position will page out alarms, codes, and alerts as necessary.
Monitor security technology including cameras, access control, duress alarms, emergency call box alarms and infant abduction system.
Monitors and responds per procedure to fire alarm systems, smoke control, and related fire suppression systems. Assist with testing of these systems, as required. Monitors and responds to electrical systems, generators and related alarms.
Maintains radio contact and accountability for all Public Safety staff and monitors news sources and situations with potential impact to Nemours Children's Health.
Maintain equipment and alarm status and enter service tickets as appropriate.
Proactively dispatch Public Safety Officers to areas of potential need based off observations from camera and/or access control systems and pages out alarms, codes and alerts.
Maintains appropriate log books, post orders, daily activities and other associated Public Safety materials.
Other duties as assigned.
Job Requirements
High School Diploma required.
Minimum of three (3) to six (6) months experience required.
Possesses and maintains Florida Class D Security license required.
Proficient in all computer and technology applications utilized by Public Safety Department.
Working knowledge of security policies, procedures and practices.
Able to work varying shift assignments including nights, weekends and holidays.
#LI-EP1
Auto-ApplyOn-Site Customer Service Rep- Full time with Benefits
Customer service assistant job in Paisley, FL
Bilingual Spanish/ English Customer Service Representative Te gusta ayudar a los demás? Eres fluido en inglés y español? Join our dynamic team at Foundever in DeLand, FL, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 1398 S Woodland Blvd, DeLand, FL 32720. Please note that candidates must reside within commuting distance to our office.
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Job Overview
As a Bilingual Spanish/ English Customer Service Representative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs while contributing to a team-centric environment. We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within.
Why You Should Join Us
Competitive Pay: Starting at $19/hour, with paid training at $15/hour.
Work Schedule: Minimum 40 hours per week, with weekend availability as needed.
Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.
Growth Opportunities: Clear pathways for career advancement within the company.
What We're Looking For
Bilingual Proficiency: Must speak fluent English and Spanish
Location: Must reside in DeLand, FL, or within commuting distance
Age Requirement: Must be at least 18 years old
Education: High school diploma or GED equivalent is required
Experience: Preferred 6 months to 1 year of relevant work experience
Availability: Must have flexible availability during operating hours
Customer Service Skills: A professional attitude and strong aptitude for customer service are essential
Key Skills
Tech-Savvy: Proficient in navigating system tools to search for information and answers
Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently
Reliability: Dependable and responsible, with a strong commitment to your role
Critical Thinking: Capable of assessing situations and developing empathetic solutions
Service Orientation: A personal drive to serve others with compassion and professionalism
Organizational Skills: Strong organizational abilities to manage tasks effectively
Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
Equal Opportunity Employment (EEO)
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity, and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Interested in Becoming Part of Our Team?
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