Customer service assistant jobs in Lafayette, IN - 295 jobs
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Customer Success Representative
Ledvance
Customer service assistant job in Westfield, IN
LEDVANCE is a worldwide leader in innovative lighting products as well as intelligent and connected lighting solutions (Smart Home). The company emerged from the classical lighting business of SYLVANIA and combines traditional general illumination with modern, forward-looking lighting technology.
LEDVANCE has very stable, long-standing customer relationships and a powerful distribution network with excellent market access around the globe. We know all the requirements of the general illumination market and cater for the individual demands of our direct and indirect customers.
We are seeking a proactive and analytical Customer Success Representative to manage and grow our key customer accounts. In this role, you will act as a strategic partner to our key US & Canada Trade, Retail, and Ecommerce Customers. You will collaborate cross-functionally to ensure customer success while identifying opportunities for growth, efficiencies and optimization.
Key Responsibilities Include:
Oversee day-to-day account management activities, ensuring accuracy, responsiveness, and high service levels
Manage and support Key Accounts across multiple channels, including Retail Managed Accounts, Key Trade Accounts, and Ecommerce customers
Manage ongoing relationships with third-party networks and platforms (e.g., Rithum, SPS Commerce), ensuring data accuracy, order flow, and issue resolution
Provide project and order support, coordinating internally to ensure timely execution, fulfillment, and customer satisfaction
Support Made-To-Order (MTO) and Poles programs by coordinating requirements and ensuring alignment between customer needs and internal teams
Help to maintain and update Customer Master data, ensuring accuracy across systems, platforms, and reporting tools
Meet or exceed performance metrics such as response time, customer satisfaction, and quality standards
Maintain a positive, empathetic, and solution-oriented approach in all interactions
Qualifications Include:
High School diploma plus minimum 3 years relevant experience required. AS preferred.
Excellent verbal and written communication skills
Strong analytical skills with the ability to interpret data and translate insights into action
Experience managing key or strategic customer accounts
Preferred Skills & Competencies
Strategic thinking with a customer-first mindset
Ability to manage multiple accounts and priorities effectively
Strong problem-solving and critical thinking skills
Advanced experience with Excel preferred
Other
Relocation and/or work sponsorship are not available with this position.
Hours are Monday - Friday, 8:00 to 5:00 PM, with up to three days per week remote.
$32k-50k yearly est. 1d ago
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Customer Service Enrollment Specialist - In Office
The Whittingham Agencies
Customer service assistant job in Russiaville, IN
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 6d ago
Truck Service Advisor I
Travelcenters of America 4.5
Customer service assistant job in Whitestown, IN
There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.
Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.
From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future.
Job Summary
Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came!
In this role, you can expect to:
Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded
Have extensive knowledge of the products we sell and the services we provide
Have strong suggestive selling skills to help generate revenue. Ability to influence in a professional manner while displaying high integrity
Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer
Source parts from outside vendors and coordinate delivery
Prepare end of shift drop and shift report; Understand various payment types
Ensure the cleanliness of service counters, showroom, and customer restrooms
Maintain the safety of both our customers and team members
What we'd like to see:
A dedicated individual who works well with others and is excited to be part of our team!
High School Diploma or GED
Good verbal and written communication skills
Previous cashier and customerservice experience; experience in repair or parts shop preferred
Presents self in a professional manner to customers, management, and coworkers.
Strong suggestive selling skills
Basic computer skills
Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
A valid driver's license
With us, you'll enjoy:
Competitive wages
Medical, dental, vision and life insurance
401(k) with a company match
Paid vacation and holidays
Tuition reimbursement
On-site meal discounts
A wide variety of discounts on technology, travel, food and fuel
Opportunity for growth and advancement with company paid training
Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit *************************************************************
Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.
Typical Physical Demands
In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.
Work Environment
While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.
Disclaimer
This may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.
$38k-44k yearly est. 4d ago
Sr Customer Service Specialist
Carrington Mortgage Services, LLC 4.5
Customer service assistant job in Westfield, IN
Come join our amazing team and work a hybrid schedule! The Sr CustomerService Specialist for providing excellent customerservice by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily handling inbound calls and outbound calls to borrowers due for current month. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.
The Senior CustomerService Specialist level is the senior level role in the job family and generally handles highly complex inbound calls and/or escalated calls from lower level CustomerService employees. At this level, the Specialist only occasionally needs to escalate calls to a Team Lead or Supervisor. This position pays $24.00/hr.
What you'll do:
* Answer the more complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
* Deliver accurate and timely information to callers in a courteous and professional manner, with first-call resolution in all but the most complex issues and in compliance with all applicable regulations.
* Refer more complex or complicated calls to qualified team member.
* Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
* Track, follow-up and complete customer call backs to ensure inquiry resolution.
* Collect payments whenever necessary and appropriate.
* Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
* Research and resolve a wide variety of customer questions/issues.
* Resolves and/or addresses complex customer problems or questions.
* Perform other duties as assigned.
What you'll need:
* High school diploma or equivalent work experience
* Three (3) to four (4) years' customerservice/call center experience in a high volume telephone contact environment
* Three (3) years or more Mortgage Loan Servicing industry experience
Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicingassistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: ***************************
What We Offer:
* Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
* Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
* Customized training programs to help you advance your career.
* Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
* Educational Reimbursement.
* Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
$24 hourly 22d ago
Customer Service Attendant
Wash and Roll
Customer service assistant job in Lafayette, IN
MUST BE 18 OR OLDER TO APPLY Wash N Roll is currently hiring for a CustomerService Attendant for our Camby location! We are very excited to create this position to make sure that all of our valued customers are 100% satisfied with our car wash! You will serve as the primary point of contact for our customers.
This position responsibilities includes but is not limited to:
Handling inquires about the wash
Resolving complaints
Processing transactions
Providing information about the wash
Cleaning parking lot
Smiling and being friendly
Greeting customers
Checking in with customers after they wash
Passing out promotional items
We are looking for someone that is high energy and always has a smile on their face!
If this sounds like you please apply!!
Salary $17.00 hourly
Hours 9-7 Part time
$17 hourly Auto-Apply 41d ago
CSA QAR Specialist - Semiconductor, West Lafayette, IN
World Wide Professional Solutions
Customer service assistant job in Lafayette, IN
WORLD WIDE PROFESSIONAL SOLUTIONS is a project solutions organization committed to implementing lean constructions, collaborative contracting, and execution approaches to enable breakthroughs in performance.
World Wide Professional Solutions is seeking a highly skilled CSA QA/QC Specialist to be part of the team in a high technology manufacturing environment. The successful candidate will demonstrate a comprehensive understanding of CSA quality processes within semiconductor facility construction, including structural concrete, steel, architectural finishes, room readiness tracking, cleanroom envelope systems, and site civil infrastructure. This individual will play a key role within the Facilities Quality team, responsible for ensuring that all CSA installations meet stringent semiconductor industry standards, project specifications, and regulatory requirements. The selected candidate will contribute to the execution of an established CSA Quality Program while also driving continuous improvement across quality systems, documentation practices, and contractor performance. They will collaborate closely with construction, engineering, and commissioning teams to maintain compliance, resolve quality challenges, and ensure that new facility areas are delivered on schedule to support critical construction milestones essential to the company's manufacturing and operational success. *Local Candidates Highly Preferred. A relocation package may be available for outstanding candidates. Per-Diem is not available for this role. Qualified candidates must be authorized to work in the USA* Project start date estimate February, 2026.RESPONSIBILITIES
Implement the CSA Quality Plan covering civil, structural, and architectural scopes.
Develop Inspection and Test Plans (ITPs) specific to semiconductor cleanroom, room-readiness, and support-area requirements.
Ensure contractors adhere to project specifications, industry codes (ACI, AISC, ASTM, ASCE), and owner standards.
Maintain quality documentation, including checklists, test reports, NCR logs, and turnover packages.
Inspect and verify all earthwork, grading, soil compaction, and geotechnical compliance.
Oversee quality installation and testing of underground utilities (storm, sewer, gas, water, electrical duct banks).
Validate concrete foundations, pads, trenches, pits, and structural slabs in compliance with semiconductor vibration, load, and flatness requirements.
Confirm proper surface drainage and site stabilization measures are implemented.
Inspect structural steel erection, bolting, welding, and fireproofing to ensure compliance with AISC and project standards.
Verify correct installation of embeds, anchor bolts, and structural supports critical to tool sets and process systems.
Review mill certifications, weld maps, NDE testing results, and structural material traceability.
Monitor erection sequencing to ensure alignment with building integrity and safety requirements.
Inspect architectural finishes, doors, walls, ceilings, and flooring to meet cleanroom classification and contamination-control requirements.
Oversee installation of cleanroom panels, grid ceilings, raised flooring, and gasketed systems for airtight performance.
Verify compliance with FM Global, fire/life safety, and semiconductor cleanroom environmental standards.
Prepare daily inspection reports, punch lists, and deficiency tracking logs.
Manage Non-Conformance Reports (NCRs), Corrective Actions (CARs), and ensure timely closure.
Witness and document concrete tests, compaction tests, weld inspections, coating tests, and fireproofing thickness measurements.
Maintain an organized record system to support commissioning and final turnover.
Review contractor quality plans, submittals, and material approvals for CSA scopes.
Conduct QA/QC coordination meetings with trade partners and construction management.
Provide guidance to contractors on best practices, installation standards, and corrective actions.
Collaborate with MEP, tool install, and process system QA/QC teams to resolve interface conflicts.
Identify hazardous conditions related to structural stability, excavation, shoring, or elevated work.
Ensure ADA, seismic, FM Global, and building code compliance throughout construction.
QUALIFICATIONS
Minimum 5 years of semiconductor facility construction experience.
Minimum 5 years of quality control management or industrial Building Inspector experience.
Successful candidates will have a demonstrated knowledge of their respective field.
Must have knowledge of the applicable codes and standard for industrial construction, with a preference for semiconductor industrial experience. Candidates should have detailed knowledge of ASME B31.3, NFPA 70, NFPA 54 and IBC Chapter 17 as well as general knowledge of other applicable codes and standards.
Demonstrated proficiency and experience with the following tools: Microsoft Office software. Experience with document control and QAQC / commissioning software programs would be beneficial.
EDUCATION & CERTIFICATIONS
Prefer Bachelor of Science (BS) degree in Architecture, Engineering, Science, or related field
Minimum of 5 years' experience in a Quality Assurance related role with experience implementing Quality Programs.
Why Join WWPS
This is a full-time position with World Wide Professional Solutions. We offer a comprehensive benefits package that begins on the first of the month following employment, including:
Medical, dental, and vision insurance
Life insurance
Short- and long-term disability coverage
Company-match retirement plan
Paid holidays and time off
Join WWPS and be part of a high-performance team driving excellence in Advanced Manufacturing
This is a full-time position for World Wide Professional Solutions. We offer excellent benefits including medical, dental, vision, life, short term disability, long term disability, and a company match retirement plan. All benefits begin the first of the month following your start date.
World Wide Professional Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$22k-30k yearly est. Auto-Apply 47d ago
C Store Lead CSR
Good Oil Company
Customer service assistant job in Frankfort, IN
At Good Oil, we pride ourselves in community involvement, integrity, and high moral standards. We look for those same values in our people. Good Oil Company emphasizes commitment and hopes to provide value to the cities and town that have allowed us to become part of their communities.
As a Lead CustomerService Representative, you will be responsible for overseeing the daily operations of a gas station. You will interact with people from all over, assistingin their needs, maintaining station organization, and preparing any food to make their every stop a Good stop. If you enjoy making people smile and are looking for a great opportunity, join us today!
Good Benefits
Competitive pay (paid weekly)
Holiday pay, employee discounts and rewards
Flexible scheduling
Employees receive a fuel discount of $.20/gallon up to 12 gallons per transaction and up to 4 transactions per month!
$27k-41k yearly est. Auto-Apply 60d+ ago
Bilingual Customer Support Representative
Openlane
Customer service assistant job in Carmel, IN
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
*This position operates under the hours of M-F, 9AM - 6PM EST.
Who We Are:
At OPENLANE we make wholesale easy so our customers can be more
We're Looking For:
A Bilingual Customer Support Representative (CSR) who will be responsible for providing superior technical support and troubleshooting for OPENLANE customers. This position will use a range of technical expertise including customerservice skills, tools, and resources available to deliver effective solutions to technical issues.
You Are:
Customer Obsessed. You're someone who consistently puts the needs and satisfaction of customers at the forefront, striving to deliver exceptional experiences and build lasting relationships.
Organized. You possess a high level of efficiency and effectiveness in managing tasks, information, and resources.
Tech-Savvy. You have a deep understanding and adeptness with technology, effortlessly navigating digital tools and innovations to solve problems.
You Will:
Identify, research, and resolve technical and end-user application failures and deficiencies.
Ensure proper follow-through on all directives, bulletins and schedules from management.
Work to proactively identify areas where product improvements can be made to provide enhanced ease-of-use and functionality.
Educate and coach customers on best practices for using OPENLANE products and services.
Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability.
Assure customer acceptance of and quality of resolution. Identify and escalate issues that require advanced product knowledge or technical expertise.
Serve as a Subject Matter Expert for the design and development of training materials.
Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts.
Continuously engage in self-directed learning opportunities to increase functional product knowledge
Document known errors, workarounds, procedures, and product-specific information.
Who You Will Work With:
Reporting to the CustomerService Manager, this role will support internal and external customers as they interact with the OPENLANE platform and offerings.
Must Have's:
Bachelor's degree or equivalent work experience
2 + years customerservice / contact center experience
Bilingual in Spanish and English
General automotive knowledge
Experience troubleshooting hardware, software, and network related issues
Ability to communicate clearly and concisely, both orally and in writing
Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity
Strong analytical, technical and problem-solving skills
Nice to Have's:
Experience with Salesforce, Five9, Slack, & Google Suite
Web Crawling/Search experience
Ability to retain knowledge of State/Local/Federal/ Contract Requirements for Role
Able to successfully manage tasks and inquiries for VIP clientele CustomerService including Phone Etiquette, Empathy and Active Listening
Eagerness to learn, take direction and feedback, multi-task, time manage, and problem-solve
Sound like a match? Apply Now - We can't wait to hear from you!
Sound like a match? Apply Now - We can't wait to hear from you!
Compensation Range of
Hourly: $19.00 - $23.00
$19-23 hourly Auto-Apply 60d+ ago
Customer Service Associate (Store #305)
Smokers Host #305
Customer service assistant job in Monticello, IN
Job Description
Job Title: CustomerService Associate (CSA)
FLSA Status: Non-exempt
Receives cash from customers or team members in payment for goods or services by performing the following duties.
Essential Duties And Responsibilities included the following (other duties may be assigned):
Inspect all outside areas to include: the building, storage buildings, restrooms, dumpster area, lawn, driveway, approaches, fixtures and lighting to insure cleanliness, accessibility, operability and safety.
Inspect all inside areas to include: the office, counter, sales floor, coolers, equipment, merchandise, back room, restrooms to insure cleanliness, accessibility, operability and safety.
Read, understand, and adhere to all guidelines currently contained in the Kocolene policy manual and future updates to the Kocolene policy manual.
Read, understand, and adhere to all guidelines currently contained in the Kocolene training manual and future updates to the Kocolene training manual.
Makes change and issues receipts or tickets to customers.
Records amounts received and prepares reports of transactions.
Work another team member's shift if they fail to come to work or until a replacement is found.
Reads and records totals shown on cash register tape and verifies against cash on hand.
Quotes price and describes features of items for which money is received.
Gives cash refunds or issues credit to customers for returned merchandise.
Clock in when arriving for work, clock out when starting breaks, clock back in when returning from a break, and clock out when leaving for the day.
Prepare new register drawer with the proper change fund.
Understand money handling procedures outlined in the training manual.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, proportions, and percentages. Count and verify change funds. Count and verify cigarette inventory. Ability to verify the count and price of any vendor delivered merchandise.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is regularly required to stand up to eight hours; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and to talk or hear. The team member frequently is required to walk. The team member must have the ability to move quickly (within 20 seconds) to the fire extinguishers. The team member is occasionally required to sit. The team member must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.
Work Environment
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. The activity level is often fast paced. Customer and team member relations can often be perceived as negative issues.
$23k-30k yearly est. 27d ago
Customer Service Associate
Thoroughbred Express Auto Wash
Customer service assistant job in Crawfordsville, IN
Boost your income beyond your hourly wage with lucrative commission-based earnings and generous employer contributions to your 401k retirement plan!
Become a valuable member of our top-tier team as a CustomerService Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes.
Key Duties and Responsibilities
Focus on providing a positive customer experience.
Carry out daily duties that ensure effective operation of a car wash facility in partnership with
peers and site management.
Greet customers with a warm smile, review and educate on services, and assist with payment.
Stay up to date with knowledge of how to use certain equipment for them to be able to work
efficiently in an automated facility.
Direct the Driver into the entrance to the car wash or guides them onto tracks.
Carry out periodic maintenance of equipment used in washing to keep them in proper working
order.
Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
Provide assistance to customersin any area concerning car wash process.
Carry out visual inspection of vehicles to confirm their condition before sending them into the
wash area.
Additional duties as assigned.
Essential Responsibilities:
• Display courteous, customerservice focus, and professional attitude
• Work while standing over long periods of time (6+ Hours)
• Lift items of moderate weight (10+ pounds)
• Maintain work expectations outdoor in all weather conditions
• Interact ethically with fellow employees and customers
• Possess valid and current driver's license
• Excellent written and oral communication skills, as well as interpersonal skill
Physical Requirements:
• Ability to stand and work on feet for long hours in all weather conditions
• Use of protective equipment such as ear plugs, safety glasses and gloves
Additional Benefits:
• Quarterly Bonuses
• Milestone Bonuses
• Competition Bonuses
• Unlimited Commissions
• Tips
• Employee Recognition
• Medical, Dental and Vision for Full Time Employees
• Paid Time Off + Holiday Pay for Full Time Employees
$22k-30k yearly est. Auto-Apply 60d+ ago
Customer Service Associate (Store #327)
Kocolene Development Co
Customer service assistant job in Crawfordsville, IN
Job Title: CustomerService Associate (CSA)
FLSA Status: Non-exempt
Summary
Receives cash from customers or team members in payment for goods or services by performing the following duties.
Essential Duties And Responsibilities included the following (other duties may be assigned):
Inspect all outside areas to include: the building, storage buildings, restrooms, dumpster area, lawn, driveway, approaches, fixtures and lighting to insure cleanliness, accessibility, operability and safety.
Inspect all inside areas to include: the office, counter, sales floor, coolers, equipment, merchandise, back room, restrooms to insure cleanliness, accessibility, operability and safety.
Read, understand, and adhere to all guidelines currently contained in the Kocolene policy manual and future updates to the Kocolene policy manual.
Read, understand, and adhere to all guidelines currently contained in the Kocolene training manual and future updates to the Kocolene training manual.
Makes change and issues receipts or tickets to customers.
Records amounts received and prepares reports of transactions.
Work another team member's shift if they fail to come to work or until a replacement is found.
Reads and records totals shown on cash register tape and verifies against cash on hand.
Quotes price and describes features of items for which money is received.
Gives cash refunds or issues credit to customers for returned merchandise.
Clock in when arriving for work, clock out when starting breaks, clock back in when returning from a break, and clock out when leaving for the day.
Prepare new register drawer with the proper change fund.
Understand money handling procedures outlined in the training manual.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, proportions, and percentages. Count and verify change funds. Count and verify cigarette inventory. Ability to verify the count and price of any vendor delivered merchandise.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is regularly required to stand up to eight hours; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and to talk or hear. The team member frequently is required to walk. The team member must have the ability to move quickly (within 20 seconds) to the fire extinguishers. The team member is occasionally required to sit. The team member must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.
Work Environment
The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. The activity level is often fast paced. Customer and team member relations can often be perceived as negative issues.
$22k-30k yearly est. Auto-Apply 60d+ ago
Sales and Customer Service Agent
Credence 3.7
Customer service assistant job in Carmel, IN
We are a community of dedicated Sales and CustomerService professionals united by a shared vision to create exceptional customer experiences and drive outstanding service results. As a Sales and CustomerService Agent with our company, you will work to represent AT&T services and recommend the best products to customers that fit their desired needs. We invest in our Sales and CustomerService Agent members, offering product training, sales development strategies, and an opportunity for advancement within this role. As a Sales and CustomerService Agent, you will find an environment where your ideas are heard, get the opportunity to work with customersin engaging settings, and develop new skills daily.
Sales and CustomerService Agent Key Responsibilities:
Interact with new and existing customers of AT&T's services to understand their needs and recommend suitable products and services, and/or enhancements at retail stores
Educate customers on our telecommunication product offerings, promotions, and new technologies through a guided sales presentation
Work with customers one-on-one to process any sales orders they have shown interest in and want to purchase
Resolve customer inquiries and issues efficiently and courteously, ensuring high satisfaction
Achieve daily and weekly retail sales metrics by effectively presenting product benefits
Continuously update product knowledge to stay informed about AT&T's evolving portfolio
Participate in training and development sessions to enhance sales and service skills
Sales and CustomerService Agent Skills:
Must be 18+ years of age and eligible to work in the US
Proven experience incustomerservice, retail, or sales is a plus
Genuine desire to help people
Comfortable working in a retail environment
Ability to work independently and as part of a team
Reliable transportation is a plus when working in our retail stores
Proficiency in basic computer applications and willingness to learn new systems
A paycheck you can count on, and commissions that go as far as your ambition. Compensation is based on an hourly wage and commissions earned with every sale. Average total compensation is reflected in the estimated earnings
$23k-27k yearly est. Auto-Apply 5d ago
Business Services Specialist I (NextGear Capital)
Cox Enterprises 4.4
Customer service assistant job in Carmel, IN
Company Cox Automotive - USA Job Family Group Business Operations Job Profile Business Services Specialist I Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation
Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
The Business Services Specialist I position will be responsible for the accurate and efficient processing of incoming vehicle titles and associated documents by prepping and scanning titles into the system, verifying VIN information, associating titles to individual barcoded folders, filing and retrieving folders, auditing the title inventory, and shipping/releasing of titles.
Schedule: Monday-Friday 10:30am-7pm EST
Key Responsibilities:
* Process high volumes of contract paperwork efficiently and accurately while adhering to established business processes and client-specific service level agreements (SLAs).
* Perform core document-handling functions including sorting, processing, scanning, shredding, storing, and retrieving contract materials.
* Complete detailed office support tasks such as:Sort and check in mail
* Opening envelopes and sorting paperwork by client
* Reviewing each packet and removing items per client requirements
* Removing staples, batching, and preparing documents for scanning
* Scanning using high-tech equipment while monitoring for image quality and accuracy
* Shred documents per client requirements
* Pick and pack contract packets to ship
* Re-stapling, labeling, preparing folders, and filing contracts for storage or future retrieval
* Demonstrate operational flexibility by supporting workflows across multiple departments and functions within the Document and Data Services (DDS) business.
* Assist with quality control checks, reporting, and issue resolution to ensure accuracy, compliance, and continuous improvement.
* Promote a strong safety culture by following all health and safety procedures and modeling safe behaviors.
* Collaborate with safety leadership to support initiatives aligned with Cox Automotive's Safety Excellence standards.
* Maintain a clean and organized workspace, assist with equipment cleaning, and adapt to frequent task changes as needed.
* Perform other duties as assigned by the manager or supervisor to support team and business needs.
Qualifications:
Minimum-
* High School Diploma or GED.
* Generally less than 2 years of relevant experience.
* Working knowledge of PC software applications, including Microsoft Office (Excel, Outlook).
* Must be a team player with the ability to also work independently.
* Strong attention to detail with the ability to quickly adapt and learn new processes or duties.
* Ability to multi-task and thrive in a fast-paced, detail-oriented environment.
* Maintains a positive, professional, and pleasant attitude in various situations.
* Ability to work effectively with diverse groups of people.
* Physical ability to lift and transport paperwork boxes weighing up to 40 lbs; occasional overhead lifting of 40 lbs with or without assistance.
* Ability to sit for extended periods performing repetitive tasks; regularly required to stand, walk, reach, talk, and hear; frequently required to stoop, kneel, crouch, bend, and squat.
* Flexibility to work assigned start times with no predetermined end time, ensuring all tasks are completed within rapid turnaround requirements.
* Willingness to perform other duties as needed or assigned.
* Demonstrates the physical stamina and mental focus necessary to perform all duties successfully within required timeframes to meet business demands.
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
$16.6-24.9 hourly Auto-Apply 36d ago
Customer Service Representative
Ledvance
Customer service assistant job in Westfield, IN
LEDVANCE is a worldwide leader in innovative lighting products as well as intelligent and connected lighting solutions (Smart Home). The company emerged from the classical lighting business of SYLVANIA and combines traditional general illumination with modern, forward-looking lighting technology.
LEDVANCE has very stable, long-standing customer relationships and a powerful distribution network with excellent market access around the globe. We know all the requirements of the general illumination market and cater for the individual demands of our direct and indirect customers.
We are seeking a reliable and customer-focused CustomerService Representative to join our team. In this role, you will handle inbound and outbound interactions for internal and external customers across phone, email, and chat channels, providing timely support, resolving issues, and delivering an excellent customer experience.
Key Responsibilities Include:
Handle customer inquiries via phone calls, emails, and live chat in a professional and courteous manner.
Resolve customer issues efficiently by identifying needs, researching solutions, and following up as needed
Provide clear and accurate information about products, services, policies, and procedures
Escalate complex or unresolved issues to appropriate teams when necessary
Meet or exceed performance metrics such as response time, customer satisfaction, and quality standards
Maintain a positive, empathetic, and solution-oriented approach in all interactions
Qualifications Include:
High School diploma plus minimum 3 years relevant experience required. AS preferred.
Strong verbal and written communication skills
Comfortable handling multiple communication channels (calls, emails, and chats)
Basic computer skills and ability to learn new systems quickly
Strong problem-solving and active listening skills as well as the ability to apply critical thinking.
A positive attitude and customer centric focus
Preferred Skills & Competencies
Ability to multitask and manage time effectively in a fast-paced environment
Typing proficiency and experience
Conflict resolution and de-escalation skills
Dependable, punctual, and team-oriented
Other
Relocation and/or work sponsorship are not available with this position.
Hours are Monday - Friday, 8:00 AM to 5:00 PM, with up to three days per week remote.
$27k-35k yearly est. 1d ago
Sr Customer Service Specialist
Carrington Mortgage 4.5
Customer service assistant job in Westfield, IN
Come join our amazing team and work a hybrid schedule!
The Sr CustomerService Specialist for providing excellent customerservice by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily handling inbound calls and outbound calls to borrowers due for current month. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.
The Senior CustomerService Specialist level is the senior level role in the job family and generally handles highly complex inbound calls and/or escalated calls from lower level CustomerService employees. At this level, the Specialist only occasionally needs to escalate calls to a Team Lead or Supervisor. This position pays $24.00/hr.
What you'll do:
Answer the more complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
Deliver accurate and timely information to callers in a courteous and professional manner, with first-call resolution in all but the most complex issues and in compliance with all applicable regulations.
Refer more complex or complicated calls to qualified team member.
Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
Track, follow-up and complete customer call backs to ensure inquiry resolution.
Collect payments whenever necessary and appropriate.
Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
Research and resolve a wide variety of customer questions/issues.
Resolves and/or addresses complex customer problems or questions.
Perform other duties as assigned.
What you'll need:
High school diploma or equivalent work experience
Three (3) to four (4) years' customerservice/call center experience in a high volume telephone contact environment
Three (3) years or more Mortgage Loan Servicing industry experience
Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicingassistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: ***************************
What We Offer:
Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
$24 hourly Auto-Apply 43d ago
Customer Service Attendant
Wash and Roll
Customer service assistant job in Lafayette, IN
Job DescriptionMUST BE 18 OR OLDER TO APPLY Wash N Roll is currently hiring for a CustomerService Attendant for our Camby location! We are very excited to create this position to make sure that all of our valued customers are 100% satisfied with our car wash! You will serve as the primary point of contact for our customers.
This position responsibilities includes but is not limited to:
Handling inquires about the wash
Resolving complaints
Processing transactions
Providing information about the wash
Cleaning parking lot
Smiling and being friendly
Greeting customers
Checking in with customers after they wash
Passing out promotional items
We are looking for someone that is high energy and always has a smile on their face!
If this sounds like you please apply!!
Salary $17.00 hourly
Hours 9-7 Part time
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$17 hourly 12d ago
CSA Project Manager/Superintendent - Semiconductor - Lafayette, IN
World Wide Professional Solutions
Customer service assistant job in Lafayette, IN
WORLD WIDE PROFESSIONAL SOLUTIONS is a project solutions organization committed to implementing lean constructions, collaborative contracting, and execution approaches to enable breakthroughs in performance.
Worldwide Professional Solutions is seeking a highly skilled, experienced, and motivated Civil, Structural, Architectural Project Manager / Superintendent to join our growing team in West Lafayette, Indiana for a large-scale Advanced Manufacturing / Technology construction project. Candidates for this position must demonstrate a proven track record of success in Civil, Structural, Architectural Project Manager / Superintendent, supported by prior hands-on construction experience. The ideal candidate is self-motivated, technically skilled, highly organized, and able to communicate clearly and effectively while operating in a fast-paced, dynamic environment. The candidate's work history should reflect progressively increasing levels of responsibility throughout their career. Pharmaceutical, biotechnology, or semiconductor construction experience is preferred.Key Responsibilities
Champions CSA safety performance by setting clear expectations, leading by example, and holding subcontractors accountable for safe execution of all civil, structural, and architectural activities.
Proactively manages CSA safety risks through planning, daily field oversight, and coordination with safety teams to prevent incidents and maintain a safe work environment.
Define and communicate CSA objectives related to safety, scope, schedule, site management, quality, subcontractor change control, logistics, and site coordination to General Contractors, subcontractors and on-site teams.
Serve as the primary point of contact as a CSA owners representative overseeing and assisting the General Contractor with site management and American best practices.
Participate in project decision-making processes, act as a client-facing representative when required, and foster strong working relationships with the Client's on-site personnel and representatives.
Support and collaborate with project team members, actively engaging in coordination and planning exercises across disciplines.
Demonstrated strong proficiency in Primavera P6, including schedule development, logic sequencing, progress updates, and critical path analysis.
Work closely with the design team to provide constructability input and practical recommendations to enhance buildability and optimize design solutions for RFI's and Change orders.
Lead CSA scope through successful project close-out, ensuring completion of punch lists, commissioning, validation, and room readiness to the Client's satisfaction.
Ensure full compliance with all company procedures, standards, and project governance requirements.
Contribute to the development, review, and understanding of the agreed Scope of Work (SOW) documentation for each CSA package.
Participate in the review and execution of Construction Project Execution Plans (CPEPs), with particular focus on Construction Management, Logistics, Project Programming, and Quality CPEPs.
Ensure all Requests for Information (RFIs) and technical submittals submitted by CSA subcontractors are tracked, coordinated, and resolved in a timely manner to prevent schedule impacts.
Maintain accurate and detailed records of site activities, including oversight of daily site diaries documenting work execution against schedule activities. Records shall include marked-up drawings, daily labor hours, and progress tracking by building, level, area, subcontractor, and activity ID.
Identify, assess, and manage CSA-related project risks, actively contributing to the project risk register and implementing mitigation strategies. Act as a key owner of CSA risk management, ensuring risks are addressed proactively and effectively.
Knowledge & Skills Required
Minimum of 10 years of experience in electrical construction within industrial or engineering projects, preferably supporting pharmaceutical, oil and gas, semiconductor, or manufacturing facilities.
Strong working knowledge of CSA principles, industry best practices, and applicable standards.
Proficiency in reading and interpreting technical drawings, P&IDs, single-line diagrams, and project specifications.
Proven leadership and team management capabilities, with experience guiding multidisciplinary teams.
Excellent verbal and written communication skills, with the ability to interface effectively with clients, engineers, contractors, and inspectors.
Hands-on experience troubleshooting and resolving complex CSA issues during construction, commissioning, and operations.
Thorough familiarity with applicable safety regulations, codes, and standards, including NFPA, OSHA and others.
Proficiency with project management methodologies and software tools used to manage schedule, cost, and execution.
Experience supporting commissioning, validation, and start-up, room readiness, FOH, etc.
Experience with temporary facilities, including installation, operation, and demolition.
Preferred Education and Experience:
BS in Construction Management, Engineering, Architecture, or related field is preferred
Experience: 10 + years Project Management / Superintendent
This is a full-time position for World Wide Professional Solutions. We offer excellent benefits including medical, dental, vision, life, short term disability, long term disability, and a company match retirement plan. All benefits begin the first of the month following your start date.
World Wide Professional Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$22k-30k yearly est. Auto-Apply 19d ago
Customer Support Representative (M-F, 11A-8P EST)
Openlane
Customer service assistant job in Carmel, IN
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
*This position operates under the hours of Monday-Friday, 11AM-8PM EST
We're Looking For:
A Customer Support Representative (CSR) who will be responsible for providing superior technical support and troubleshooting for OPENLANE customers. This position will use a range of technical expertise including customerservice skills, tools, and resources available to deliver effective solutions to technical issues.
You Are:
Customer Obsessed. You're someone who consistently puts the needs and satisfaction of customers at the forefront, striving to deliver exceptional experiences and build lasting relationships
Organized. You possess a high level of efficiency and effectiveness in managing tasks, information, and resources.
Tech-Savvy. You have a deep understanding and adeptness with technology, effortlessly navigating digital tools and innovations to solve problems.
You Will:
Identify, research, and resolve technical and end-user application failures and deficiencies.
Ensure proper follow-through on all directives, bulletins, and schedules from management.
Work to proactively identify areas where product improvements can be made to provide enhanced ease of use and functionality.
Educate and coach customers on best practices for using OPENLANE products and services.
Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability.
Assure customer acceptance of and quality of resolution. Identify and escalate issues that require advanced product knowledge or technical expertise.
Serve as a Subject Matter Expert for the design and development of training materials.
Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts.
Continuously engage in self-directed learning opportunities to increase functional product knowledge
Document known errors, workarounds, procedures, and product-specific information.
Who You Will Work With:
Reporting to the CustomerService Manager, this role will support internal and external customers as they interact with the OPENLANE platform and offerings.
Must Have's:
Bachelor's degree or equivalent work experience
2 + years customerservice / contact center experience
General automotive knowledge
Experience troubleshooting hardware, software, and network related issues.
Ability to communicate clearly and concisely, both orally and in writing.
Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity
Strong analytical, technical and problem-solving skills
Nice to Have's:
Experience with Salesforce, Five9, Slack, & Google Suite
Web Crawling/Search experience
Ability to retain knowledge of State/Local/Federal/ Contract Requirements for Role
Able to successfully manage tasks and inquiries for VIP clientele CustomerService including Phone Etiquette, Empathy and Active Listening
Eagerness to learn, take direction and feedback, multi-task, time manage, and problem-solve
Sound like a match? Apply Now - We can't wait to hear from you!
Compensation Range of
Hourly: $17.00 - $19.00
$17-19 hourly Auto-Apply 60d+ ago
Customer Service Associate (Store #310)
Kocolene Development Co
Customer service assistant job in Tipton, IN
Job Title: CustomerService Associate (CSA)
FLSA Status: Non-exempt
Receives cash from customers or employees in payment for goods or services by performing the following duties.
Essential Duties And Responsibilities included the following (other duties may be assigned):
Inspect all outside areas to include: the building, storage buildings, restrooms, dumpster area, lawn, driveway, approaches, pumps, fixtures and lighting to insure cleanliness, accessibility, operability and safety.
Inspect all inside areas to include: the office, counter, sales floor, coolers, freezers, equipment, merchandise, back room, restrooms to insure cleanliness, accessibility, operability and safety.
Read, understand, and adhere to all guidelines currently contained in the Kocolene policy manual and future updates to the Kocolene policy manual.
Read, understand, and adhere to all guidelines currently contained in the Kocolene training manual and future updates to the Kocolene training manual.
Makes change and issues receipts or tickets to customers.
Records amounts received and prepares reports of transactions.
Work another employees shift if they fail to come to work or until a replacement is found.
Reads and records totals shown on cash register tape and verifies against cash on hand.
Quotes price and describes features of items for which money is received.
Gives cash refunds or issues credit to customers for returned merchandise.
Clock in when arriving for work, clock out when starting breaks, clock back in when returning from a break, and clock out when leaving for the day.
Prepare new register drawer with the proper change fund.
Understand money handling procedures outlined in the training manual.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, proportions, and percentages. Count and verify change funds. Count and verify cigarette inventory. Ability to verify the count and price of any vendor delivered merchandise.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand up to eight hours; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and to talk or hear. The employee frequently is required to walk. The employee must have the ability to move quickly (within 20 seconds) to the gasoline emergency shut-off switches and/or the fire extinguishers. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 25 pounds. The employee must be able to drive for gas surveys and to make bank deposits. Specific vision abilities required by this job include close vision and distance vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. The activity level is often fast paced. Customer and employee relations can often be perceived as negative issues.
$22k-30k yearly est. Auto-Apply 60d+ ago
Customer Service Associate (Store #310)
Smokers Host #310
Customer service assistant job in Tipton, IN
Job Description
Job Title: CustomerService Associate (CSA)
FLSA Status: Non-exempt
Receives cash from customers or employees in payment for goods or services by performing the following duties.
Essential Duties And Responsibilities included the following (other duties may be assigned):
Inspect all outside areas to include: the building, storage buildings, restrooms, dumpster area, lawn, driveway, approaches, pumps, fixtures and lighting to insure cleanliness, accessibility, operability and safety.
Inspect all inside areas to include: the office, counter, sales floor, coolers, freezers, equipment, merchandise, back room, restrooms to insure cleanliness, accessibility, operability and safety.
Read, understand, and adhere to all guidelines currently contained in the Kocolene policy manual and future updates to the Kocolene policy manual.
Read, understand, and adhere to all guidelines currently contained in the Kocolene training manual and future updates to the Kocolene training manual.
Makes change and issues receipts or tickets to customers.
Records amounts received and prepares reports of transactions.
Work another employees shift if they fail to come to work or until a replacement is found.
Reads and records totals shown on cash register tape and verifies against cash on hand.
Quotes price and describes features of items for which money is received.
Gives cash refunds or issues credit to customers for returned merchandise.
Clock in when arriving for work, clock out when starting breaks, clock back in when returning from a break, and clock out when leaving for the day.
Prepare new register drawer with the proper change fund.
Understand money handling procedures outlined in the training manual.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, proportions, and percentages. Count and verify change funds. Count and verify cigarette inventory. Ability to verify the count and price of any vendor delivered merchandise.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand up to eight hours; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and to talk or hear. The employee frequently is required to walk. The employee must have the ability to move quickly (within 20 seconds) to the gasoline emergency shut-off switches and/or the fire extinguishers. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 25 pounds. The employee must be able to drive for gas surveys and to make bank deposits. Specific vision abilities required by this job include close vision and distance vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. The activity level is often fast paced. Customer and employee relations can often be perceived as negative issues.
How much does a customer service assistant earn in Lafayette, IN?
The average customer service assistant in Lafayette, IN earns between $26,000 and $41,000 annually. This compares to the national average customer service assistant range of $26,000 to $42,000.
Average customer service assistant salary in Lafayette, IN