PT Customer Lead
Customer service assistant job in Lynchburg, VA
A great career opportunity
Ahold Delhaize USA, a division of Netherlands-based Ahold Delhaize, is the parent company for Ahold Delhaize's U.S. companies, including its local brands, Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop, and the U.S. services companies, Retail Business Services, Peapod Digital Labs and ADUSA Supply Chain. When considered together, the local brands of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, operating more than 2,000 stores and distribution centers across more than 20 states and serving millions of customers each week through a uniquely local omnichannel experience. The Ahold Delhaize USA company team includes just over 100 associates across all East Coast office locations.
PT customer lead
At Ahold Delhaize USA, we embrace and celebrate diversity. Our employees and prospective employees are treated with fairness, respect and dignity. We provide an equal opportunity workplace committed to hiring, training, compensating, and promoting persons based on their talents and abilities and without regard to race, religion, color, national origin, gender, sexual orientation, age, family status, veteran status, disability status, or any other applicable characteristics protected by law.
Enterprise Solutions Representative
Customer service assistant job in Roanoke, VA
PITT OHIO, a $900 million, high service, highly profitably, transportation and logistics service provider is seeking an eager, energetic and experienced Enterprise Solutions Representative to join our Sales Team in the Roanoke, VA area. Applicants with B2B experience and/or transportation experience are strongly encouraged to apply.
PITT OHIO experiences growth year after year because of our hard-working employees. As the company continues to grow, one thing ownership has remained committed to is taking care of his people.
PITT OHIO is dedicated to the safe and sustainable motor transport of products, doing right by our employees and our customers, and making a positive impact on the environment.
We offer competitive wages, hospital/medical insurance with no weekly premiums, vision, discount prescription, dental, 401K, profit sharing, paid vacations, pleasant work environment, and much more!
Responsibilities
* Identify and deliver new PITT OHIO Customers.
* Promote and sell all PITT OHIO Enterprise services.
* Efficiently maintain existing PITT OHIO customer relationships
* Prospect and develop retention program for new PITT OHIO Customers
* Effectively negotiate rate increases
* Support all Company goals and policies
* Sales territory must meet or exceed scorecard growth goal
Other Duties
* Interface with Operations, Pricing, Claims, Collections and Business Development Representatives
* Able to react to change in response to changes in the Company's go to market strategy.
* Proficiently use PITT OHIO Sales applications.
* Participate in "Huddles" (collaborative sales meetings) to grow business.
Qualifications
* Minimum 3-5 years B2B sales experience
* Previous experience or ability to learn the transportation industry preferred
* Fluent English language skills
* Excellent interpersonal, verbal and written communication skills
* Experience in Microsoft Office and the Internet
* Valid Drivers License and clean driving record required
WORKING CONDITIONS
* Travel is required; must be able to energetically travel by car, plane or public transportation
* Weekend and evening client contact required
PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.
#POE2
Auto-ApplyCustomer Service Advisor
Customer service assistant job in Lynchburg, VA
Job Description
A Customer Service Advisor (CSA) is a mid-level position that entails identifying problems with automobiles, gathering information, offering the customer recommendations for their vehicles, and communicating orders for repairs to be done. Customer service skills also play an important part in this role, since you will be communicating with customers to understand the issues/recommendations with their automobile.
Advisor Job Responsibilities and Duties:
· Listen to customers' account of issues and symptoms to better understand what the problem is for MultiCare Techs
· Calculate and provide customer with an estimate of work to be performed
· Explain process to clients so they understand what to expect and when their automotive will be repaired in time
· Record information gathered from each visit in our customer system
· Work with supervisors, repairmen and the rest of team to provide a positive and expedient resolution for customers
· Consistent training on new services and products to offer customers
· Computer based training required, followed by one on one role play training and customer interaction training
· Professional appearance is always a must for this position
Customer Service and Sales Associate
Customer service assistant job in Lynchburg, VA
The Customer Service and Sales Associate is an essential member of the Hertz Local Edition team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Hertz products and services to meet the customer's travel and insurance replacements needs.
Wages: $17.00/hr.
For full-time opportunities Hertz also provides world class benefits, which include:
Medical, Dental, and Vision Insurance
Life Insurance
Paid Time Off
401(k) Retirement Plan
Employee Discounts
Responsibility of a Sales and Service Associate includes:
Effectively communicate and offer ancillary products and services to enhance customer's travel experience.
Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells.
Achieve personal sales goals while supporting the goals of the team.
Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer's rental experience.
Convert phone shops to reservations and rentals
Creating a positive customer service experience by listening to and identifying customer needs
Engaging customers in a courteous professional manner and ensuring overall customer satisfaction and service
Maximize revenue opportunities with customers by actively soliciting business after every rate quote, addressing/overcoming customer objections to placing a reservation, utilizing various sales techniques as appropriate to obtain every possible booking.
Assist customers with various post rental inquiries that involve the rental and billing process.
Viewing every customer contact as a sales opportunity and soliciting reservations on customer service calls.
Skills/Experience:
Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
Have the competitive drive and confidence to succeed in a commission-based environment.
Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
Demonstrate sales, professionalism and interpersonal skills.
Show a high level of ownership, accountability and initiative.
Show proven experience of working well within a team.
Work flexible shifts including weekends and holidays; and work overtime as required.
Work outdoors during all weather conditions.
Stand for long periods of time.
Qualified applicants will have the following:
A valid driver's license with record in good standing
Ability to drive and operate vehicles
Fluency in English
1-2 years of customer service and sales experience.
Physical Requirements:
Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, speaking, hearing, writing, lifting, typing, filing, seeing, reading and the ability to use a computer, telephone, calculator, copy machine and fax machine.
Auto-ApplyCustomer Relations Representative - State Farm Agent Team Member
Customer service assistant job in Rustburg, VA
Job DescriptionBenefits:
401(k) matching
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION: As a Customer Relations Representative with Jack Dean Insurance Agency Inc., you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
Communication and problem-solving skills.
Experience in customer service preferred.
Ability to handle high-stress situations calmly.
Customer Sales & Serv Representative
Customer service assistant job in Forest, VA
Want to use your customer service skills to solve real world problems?
Want to free up your weekends & evenings and instead work Monday through Friday?
Want to do all of this while getting paid a competitive base salary PLUS have incentive opportunities?
How about all of the above AND benefits, paid time off and even tuition reimbursement?
Customer service professionals-don't pass up this opportunity for a great career with a global industrial distribution company that allows you to do far more than just taking orders and fielding complaints. In partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. Don't know anything about industrial distribution? THAT'S OKAY! We'll teach you.
You will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to win and retain customers' business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions - especially when customers are experiencing costly equipment breakdowns. You will also, on occasion, have the ability to utilize your mechanical aptitude to help solve customer problems or troublesome processes.
This is a great starting point from which to grow toward a sales or management career. Applied has a clear growth path with countless success stories of employees rising through the ranks.
Just some of the things you'll be doing on a daily basis:
• Assist customers by phone and in person at our facility
• Use your customer service skills and talents to clarify their needs, do research, and (after you get up to speed) recommend parts
• Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
• Process quotes, take orders and provide post-order service
REQUIREMENTS
Our Customer Service Representatives are self-motivated and driven by a desire to exceed expectations. They have strong prioritization and multitasking skill, a sense of urgency, and take pride in their verbal and written communication. Interpersonal skills and the ability to establish rapport and build solid relationships with a wide variety of customers are critical.
Specific qualifications for the role include:
• 6 months of customer service experience preferred
• Desire to increase knowledge in industrial distribution products
• Excellent telephone skills
• Ability and desire to learn new systems and processes quickly
• Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
• High school diploma or equivalent
• Valid driver's license and clean driving record (MVR)
• SAP / ERP experience, preferred but not required
• Some knowledge of industrial distribution products and hydraulics, preferred but not required
SALARY & BENEFITS
As a Customer Service Representative with Applied Industrial Technologies, you will be part of a stable and established company with consistently strong performance and growth. At Applied, you are encouraged to take advantage of all the training the company has to offer and to bring fresh ideas to the team.
Starting Salary: Salary will be based on your experience and qualifications and added incentives will be earned based on performance.
Benefits: Here is just some of what we have to offer:
• Base salary and bonus opportunities
• Health, vision, and dental coverage, 401(k) w/ company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement
• Personalized training and development program
• Career development and advancement opportunities
Build a rewarding career with a global leader in industrial distribution!
#LI-SB1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Auto-ApplyCustomer Service Associate
Customer service assistant job in Lynchburg, VA
Job Description
As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.
Duties and Responsibilities:
• Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.
Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Working Conditions
•
Retail store environment where extended periods of standing are required
•
Retail store stockroom environment subject to fluctuations in temperature
•
Frequent lifting and maneuvering of merchandise and displays.
•
Exposure to dust and extreme temperatures while unloading trailers.
•
Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.
Construction Services Leader
Customer service assistant job in Roanoke, VA
RK&K is currently hiring a Construction Services Leader. As a member of our elite Executive team, you will have the opportunity to build, manage, and work alongside a team of professionals based in western Virginia. Working with our current team and the support of our leadership, your focus will be to expand our practice throughout the State with a geographical focus in western Virginia. Connecting client needs with innovative and creative solutions developed by our technical experts, leading project teams composed of staff from throughout the firm in delivering these solutions and establishing RK&K as trusted advisers.
Essential Functions:
As a CEI Leader in Virginia you will:
Represent RK&K in front of existing and potential clients in Virginia on all aspects of design, construction and maintenance projects
Work with our firm leadership and local team to develop a business strategy within Virginia
Interface with clients, state and federal agencies, and sub-consultant partners to pursue, win, and execute projects
Identify and create project opportunities by networking with potential clients, primarily transportation agencies, public works and related agencies
Negotiate and manage project scopes of work, schedules, and budgets for a variety of projects
Mentor staff by training employees, establishing personal growth opportunities and conducting performance evaluations
Ability to successfully manage a team of construction managers and inspectors and ensure direct reports meet expectations for clients
Provide senior level CEI expertise on all projects ranging from highway to bridge construction projects and inspection contracts, preparation of construction specifications and contract documents
Provide direct CM subject matter expert (SME) support to clients on a variety of road and bridge transportation projects, specifically large projects administered under the design-build delivery method.
Required Skills and Experience:
Fifteen (15) + years of experience in engineering services with progressive responsibilities including business development and project delivery in the State of Virginia (VA)
Bachelor's degree in civil/environmental engineering or related field
Experience managing and delivering design-build and design-bid-build CEI road and bridge construction projects on behalf of VDOT, localities or other transportation agencies
Be highly engaged in professional engineering/ construction societies, regularly attending local meetings especially those with high levels of client participation
Capacity to articulate ideas and concepts both visually and contextually, including strong technical and proposal writing skills
Professional Credentials related to CEI field: Professional Engineering (P.E.) License in the commonwealth of VA and / or Certified Construction Manager (CCM)
Preferred Skills and Experience:
Master's degree in civil/environmental engineering, Business Administration or similar
Project Management (PMP) certification
Other Duties:
This job description indicates the general nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under ADA). It is not designed to cover or contain a comprehensive listing of all activities and duties required by the employee. Other duties are assigned as required
.
What We Offer:
RK&K offers excellent potential for career advancement and professional growth. We also offer attractive compensation packages commensurate with experience and a comprehensive benefits package including:
Paid time off
Matching 401(k) plan
Paid Holidays
Tuition reimbursement
Health, dental, vision, life and disability insurances
Paid parental leave
Wellness programs and employee resource groups
Career Development
Much Much more!
Why RK&K?
As a full-service engineering and construction management firm, RK&K gives you the opportunity to directly impact the communities in which we live and work. What sets RK&K apart is an award-winning culture that has fostered a spirit of collaboration and trust for over 100 years. To its clients, the firm delivers concepts, processes, and outcomes that are designed for success. RK&K has earned its reputation as a trusted partner, responsive employer, and community steward.
Design your career at RK&K, Apply Today!
Customer Success Associate
Customer service assistant job in Farmville, VA
As a Front Office Customer Success Representative, you will provide general and account related support to customers for internet services, including basic troubleshooting, supporting installations from the backend, taking orders, billing, and scheduling onsite appointments. You will also perform front-desk and general office administrative responsibilities as needed.
What You'll Do:
Process inbound orders / sales and answer basic customer inquiries regarding service offerings.
Process customer payments, answer invoice questions, and other account and billing related activities such as uploading documents and processing mail.
Provide basic technical support to customers through various channels including phone and email for issues related to internet and phone services (e.g. connectivity issues). Escalate complex issues to senior technical support staff when necessary.
Collaborate with other departments within the company to address customer issues and concerns.
Manage front-desk and general office admin responsibilities.
Maintain accurate records of customer interactions and service requests.
Stay up to date on the latest developments and trends in the internet services industry.
Other Information:
Location: On-site at 717 East Third Street, Farmville, VA 23901
Time requirements: Full-time
Pay range: $22-28/hour
Benefits Include:
Competitive Pay
Health Insurance: Medical, Dental, Vision, and Life Insurance
Retirement Savings Plan (401K) with company match
Paid Holidays & Vacation (PTO)
Data Entry Customer Service
Customer service assistant job in Halifax, VA
DescriptionCompany: Promotion PiaLocation: Halifa,NS Pay Range: $950 - $1250 weekly On site About Promotion Pia: In a world that is dominated by digital content, brands and businesses can only achieve influence by engaging audiences in a more personalized and powerful way. At Promotion Pia we believe in making an impact, hence our name. The specialists at our agency believe in creativity, planning, collaboration and insight-led thinking.
Job Description: The Data Entry Customer Service Representative will perform data entry tasks and respond to customer inquiries, providing assistance and maintaining accurate records. The ideal candidate has strong organizational skills, excellent attention to detail, and a commitment to customer satisfaction.
Key Responsibilities
Data Entry: Accurately enter, update, and maintain client and customer information in the company database, ensuring data integrity and confidentiality.
Customer Support: Handle customer inquiries via phone, email, and chat, addressing questions, providing information, and resolving issues as needed.
Record Maintenance: Ensure that all customer records are up-to-date and verify the accuracy of information regularly.
Order Processing: Assist with processing orders, returns, and exchanges, maintaining a smooth and efficient workflow.
Documentation: Maintain organized and detailed records of customer interactions, inquiries, and resolutions.
Team Collaboration: Work closely with other departments, including sales and marketing, to ensure cohesive support and data management.
Problem Resolution: Identify and escalate issues as necessary, ensuring prompt and effective resolution of customer concerns.
Skills, Knowledge and Expertise
High school diploma or equivalent; some college coursework is preferred.
Prior experience in a data entry or customer service role is beneficial but not required.
Excellent typing and data entry skills with high accuracy.
Strong communication skills, both verbal and written.
Proficiency in Microsoft Office (Word, Excel) and basic knowledge of CRM software is a plus.
Ability to handle customer inquiries professionally and with empathy.
Detail-oriented, organized, and able to handle multiple tasks efficiently.
Positive attitude, adaptability, and ability to work well as part of a team.
Benefits
Competitive salary based on experience.
Comprehensive benefits package including health insurance, dental, and vision coverage.
Paid time off, including vacation and holidays.
Opportunities for professional development and career growth within the company.
Friendly and supportive work environment in Miami, offering cultural diversity and a dynamic atmosphere.
Customer Service Technician (Part-Time) - Lynchburg CSC (02608)
Customer service assistant job in Lynchburg, VA
Title: Customer Service Technician (Part-Time) - Lynchburg CSC (02608)
State Role Title: Office and Administrative Support Occupations
Hiring Range: $19.72. Prior relevant DMV work experience may increase the wage rate.
Pay Band: 3
Agency: Department of Motor Vehicles
Location: LYNCHBURG CSC
Agency Website: dmv.virginia.gov
Recruitment Type: General Public - G
Job Duties
Join the Virginia DMV Team in Lynchburg - Customer Service Technician (Part-time) Position Available
Are you passionate about helping others and seeking a career that offers meaningful growth potential? The Virginia Department of Motor Vehicles (DMV) seeks dedicated, customer-focused professionals to join our Lynchburg Customer Service Center team. We're hiring a Customer Service Technician who is eager to deliver top-tier service and thrive in a fast-paced, team-oriented environment.
What You'll Be Doing:
As a Customer Service Technician, you'll be the face of the DMV, helping customers navigate important transactions and services. Your responsibilities may include:
Clearly explaining DMV policies, procedures, and regulations.
Issuing identification cards and processing customer applications
Administering vision screenings, knowledge exams, and in-car road tests
Processing vehicle registrations, titles, tax and fee payments, and other DMV services
Comprehensive training will be provided to set you up for success in your role.
We would like to speak with you if you possess vital customer service and problem-solving skills, are willing to learn, and are interested in a career with growth opportunities.
This wage position is limited to working no more than 1,500 hours per agency within the 12-month period from May 1 to April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over 12 months. This wage position does not offer state benefits.
The Virginia Department of Motor Vehicles (DMV), based in Richmond, proudly serves over 6.2 million licensed drivers and ID cardholders, as well as over 8.4 million registered vehicles across the Commonwealth. Beyond individual customers, DMV supports a wide range of partners, including automobile dealers, fuel tax clients, rental agencies, driving schools, other government entities, local municipalities, and nonprofit organizations.
At DMV, we are guided by our core values-Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). These aren't just words on a wall-they shape how we work, connect, and serve daily.
Minimum Qualifications
Customer service experience working in a fast-paced environment.
Experience using a personal computer or other automated systems.
Excellent oral and written communication skills.
Flexibility to work M-F and Saturday.
Strong organizational, time management, problem-solving, and multitasking skills.
Must have attention to detail, accuracy and complete assignments on time.
Driving records should have a point balance of less than six demerit points and no major convictions.
Experience working in a team or group environment.
Can lift 10 - 25 pounds
Additional Considerations
NA
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.
As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience so that your skills are assessed properly in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone: **************
Email: ***************************
In support of the Commonwealth's commitment to inclusion, we encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-connected veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022, and February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Customer Success Representative
Customer service assistant job in Lyndhurst, VA
Innovative Refrigeration Systems, Inc. is looking for a proactive and service-oriented Customer Success Representative in Lyndhurst, VA. This position supports customers who use our Software as a Service (SaaS) products, ensuring they are onboarded effectively, trained thoroughly, and fully supported throughout their journey with us.
Innovative Refrigeration Systems, Inc. is a premier custom design build contractor for industrial refrigeration systems, providing design, fabrication, construction, commissioning, and service in-house.
Job Role: The Customer Success Representative (CSR) acts as the primary advocate for customer satisfaction after the sale has been closed. This position facilitates onboarding, delivers training, and manages customer relationships for our SaaS products. The CSR will take initiative to ensure customers are achieving success and are satisfied with their software experience.
Key Duties:
* Serve as the primary point of contact for clients following the sale of SaaS products
* Manage the full customer lifecycle: onboarding, implementation, adoption, satisfaction, and retention
* Conduct activation webinars for new clients
* Schedule and coordinate software training sessions
* Respond to customer support tickets and follow up on resolutions
* Analyze customer engagement metrics to guide outreach
* Build lasting client relationships as a trusted advisor
* Conduct regular account health checks
* Reach out quarterly to clients to identify new opportunities
* Work cross-functionally with departments to assist customers
* Support Sales in upselling additional products to existing clients
* Collaborate with colleagues on software and non-software-related client needs
Requirements:
* 2+ years of general customer service experience preferred
* Professional communication skills via phone and email
* Proficiency in Microsoft Office Suite, internet research, and data entry
* Familiarity with CRM or helpdesk tools (Salesforce, HubSpot, etc.) is a plus
* Detail-oriented and capable of handling multiple tasks
* Strong verbal and written communication
* Excellent problem-solving skills
* Able to work independently and as part of a team
* Must be able to remain in a stationary position (seated or standing) for extended periods
* Occasionally, you may need to lift or carry items up to 25 pounds (e.g., office supplies, small equipment)
Preferences:
* Previous experience in a SaaS customer-facing role
* Background in coaching, training, or teaching
Benefits:
In addition to a competitive base salary, we offer a robust benefits package:
* Retirement plan; company matches dollar for dollar up to 15%
* Health insurance; company pays 75% of the premiums for employee/family
* Dental insurance
* Vision insurance
* Weekly pay
* Competitive vacation & holiday pay
* Supplemental insurance available (Aflac)
* Short-term & long-term disability coverage
* Accidental death/dismemberment coverage after one year of employment
* Life insurance coverage after one year of employment
* Employee referral incentives
* Opportunities for advancement, professional development, training opportunities, and apprenticeship programs available
* Discounts on cell phone plans, rental vehicles, and other company discounts for eligible positions
If you are driven to succeed and want to be part of a rapidly growing company at the forefront of the industry, apply today!
Service Advisor
Customer service assistant job in Lynchburg, VA
Do you have Automotive dealership experience? Do you enjoy a fast paced work environment? Do you want uncapped earning potential? If you answered yes to these questions, then we are interested in you.
Berglund Automotive group is searching for a service advisor at one of our Lynchburg stores. This is a full time position with room to grow in a well established locally owned dealership.
What we offer:
Excellent growth potential with a growing organization
Life, Disability, & Health Insurances
401k
Paid vacation for the first year
Employee pricing
Safe work environment
Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend needed maintenance based on age, mileage, and history of the vehicle
Prepare a complete and accurate estimate of recommendations to your client
Monitor the progress of each vehicle through the day, and updating customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers.
Requirements
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor is recommended, but any automotive experience will be considered
Above average energy level
Desire for a long term career with a growing organization
Personal and professional integrity
Service Advisor, Service Writer, Service, Fixed, Auto, Auto Advisor, Kia, Toyota, Subaru, Nissan, Mazda, Hyundai, Honda, Ford, GMC, Chevrolet, Chevy, Dodge, Chrysler, Jeep, Ram, Lexus, Lincoln, Cadillac, Used Car, BMW, Mercedes, Volvo, Advisor, Audi, Buick, Genesis, Jaguar, Porsche, Acura, Volkswagen, Tesla, Rivian
Auto-ApplyCustomer Service Advisor
Customer service assistant job in Roanoke, VA
Job Description
A Customer Service Advisor (CSA) is a mid-level position that entails identifying problems with automobiles, gathering information from the customer, offering the customer recommendations, and communicating orders to technicians for repairs to be done. Customer service skills also play an important part in this role, since you will be communicating with customers to understand the issues/recommendations with their automobile.
Advisor Job Responsibilities and Duties:
· Listen to customers' account of issues and symptoms to better understand what the problem is for MultiCare Techs
· Calculate and provide customer with an estimate of work to be performed
· Explain process to clients so they understand what to expect and when their automotive will be repaired in time
· Record information gathered from each visit in our customer system
· Work with supervisors, repairmen and the rest of team to provide a positive and expedient resolution for customers
· Consistent training on new services and products to offer customers
· Computer based training required, followed by one on one role play training and customer interaction training
· Professional appearance is always a must for this position
Appointment Specialist - Call Center (Bi-lingual a Preferred)
Customer service assistant job in Arrington, VA
Job Summary: The appointment specialist works as a member of a care team consisting of, at a minimum, a provider, nurse, check-in/out person and appointment specialist. He/she receives incoming/makes outgoing telephone calls, addresses the needs presented by patients or dispatches the caller to the appropriate staff person. He/she schedules appointments in the computer scheduler, taking into consideration scheduling protocols, provider availability and optimal patient flow. The appointment specialist must remain consistently polite, efficient and patient-care centered in all communications with patients and staff. He/she must work closely with the nursing staff to maintain efficient operations with quality patient care as primary consideration. Demonstrates a sincere dedication and loyalty to the mission, vision and core values of BRMC.
Responsibilities:
* Schedule appointments to meet patient needs following scheduling parameters set by the center and the specific provider.
* Assess and address the needs of callers: schedule appointments, take messages/telephone encounters, and promptly dispatch calls to appropriate staff.
* Make calls as needed to schedule/reschedule appointments
* Work closely with nursing staff to triage patient needs and schedule appointments.
* Communicate with no-show patients by phone or by mail as directed by provider and center policy.
* Work closely with front office team members to share information and provide cross-coverage assuring that patient services responsibilities of the care team are carried out correctly and in a timely manner.
* In the event of inclement weather or other threats to the center opening on schedule, the appointment specialist prints and takes home the schedule for the day(s) in question. Should the center not open the appointment specialist calls their assigned provider's patients to cancel and/or reschedule appointments.
* Play and active role in training new employees who are member of the care team or patient services team.
* Communicate with clarity and courtesy on telephone, in person and in written communication.
* Operate computer database to schedule appointments, look-up patient accounts, and other computer operates as necessary.
* Empanel patients in the electronic medical record system
* Assist coworkers with all front office and scheduling functions.
* Performs other necessary duties as assigned by the Patient Services Manager to meet the goal of providing quality health care services.
Customer Service Rep
Customer service assistant job in Lynchburg, VA
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
Customer Service Rep
Customer service assistant job in Lynchburg, VA
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
Customer Service Rep(04294) - 3920 Wards Rd
Customer service assistant job in Lynchburg, VA
Job Description ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 16 years of age or older.
General Job Duties For All Store Team Members
· Operate all equipment.
· Stock ingredients from delivery area to storage, work area, walk-in cooler.
· Prepare product.
· Receive and process telephone orders.
· Take inventory and complete associated paperwork.
· Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
· Ability to comprehend and give correct written instructions.
· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
· Must be able to make correct monetary change.
· Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
· Ability to enter orders using a computer keyboard or touch screen.
Work Conditions
EXPOSURE TO
· Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
· In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
· Sudden changes in temperature in work area and while outside.
· Fumes from food odors.
· Exposure to cornmeal dust.
· Cramped quarters including walk-in cooler.
· Hot surfaces/tools from oven up to 500 degrees or higher.
· Sharp edges and moving mechanical parts.
SENSING
· Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.
· Depth perception.
· Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
Additional Information
PHYSICAL REQUIREMENTS, including, but not limited to the following:
Standing
Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4".
Walking
For short distances for short durations
Sitting
Paperwork is normally completed in an office at a desk or table
Lifting
· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
· Cases are usually lifted from floor and stacked onto shelves up to 72" high.
Carrying
· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
· Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
· To move trays which are placed on dollies.
· A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
· Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending
· Forward bending at the waist is necessary at the pizza assembly station.
· Toe room is present, but workers are unable to flex their knees while standing at this station.
· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
· Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
· Reaching is performed continuously; up, down and forward.
· Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
· Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
· Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
· Eye-hand coordination is essential. Use of hands is continuous during the day.
· Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.
· Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
· Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
· Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
Customer Service Representative - State Farm Agent Team Member
Customer service assistant job in Lynchburg, VA
Job DescriptionBenefits:
401(k) matching
Bonus based on performance
Competitive salary
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
SPANISH CUSTOMER SERVICE ROLE DESCRIPTION:
As a Spanish Speaking Customer Service Representative with Mallori Teegarden State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people in the Spanish Speaking Community make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the Spanish community members you support. We are looking for someone who can help build referrals through customer service in the Spanish Community.
We look forward to connecting with you if you are the Spanish speaking customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Fluent in Spanish
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Fluent in Spanish
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Customer Care Account Specialist
Customer service assistant job in Roanoke, VA
Responsible for managing the customer experience with Chemsolv. Owns the order fulfillment process for assigned accounts. Responsible for building partnerships with clientele and long-term business relationships. About Chemsolv: Founded in 1979, Chemsolv, Inc., based in Roanoke, Virginia, is one of the largest and most respected chemical distributors in the United States. We represent over 100 manufacturers of industrial chemicals, silicones, solvents, lubricants, metalworking fluids, and specialty products. We're proud to be consistently ranked among the Top 100 Chemical Distributors and are committed to continuous improvement and excellence in our operations.
In 2023, with the support of OpenGate Capital, we formed Integrity Partners Group (IPG) with Chemisphere and Eden Custom Processing. Together, we aim to expand our capabilities while continuing to provide our customers with the personal attention they deserve.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Manages a defined book of client accounts through multiple avenues of communication
* Owns and manages customer orders from initial contact to delivery
* Coordinates with Sales, Operations and Logistics to provide pricing and delivery information
* Enters orders into Datacor ERP
* Confirms orders and delivery dates
* Follows-up on customer orders and inquiries with thorough communication
* Actively manages orders/accounts to ensure delivery by checking stock for availability and delivery time
* Coordinates/communicates with other departments to ensure successful delivery of product
* Provides daily/weekly/monthly reporting to Customer Care Manager for review
* Provides superior customer service and maintains client satisfaction through critical thinking, problem solving and decision making
* Assist with training of team members as needed
* Other duties as assigned
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
* Bachelor's degree in business administration or communication or related field preferred or equivalent experience
* Customer fulfillment experience required
* Project Management skills required Proficient in Microsoft Office Suite required
* Knowledge of Datacor ERP preferred
* Proven customer service skills required
* Ability to troubleshoot and manage complex accounts
* Ability to multi-task
* Critical thinking skills required
* Works well in a team environment
* Dependable and punctual
WORK SCHEDULE:
Monday - Friday; 8am - 5pm, EST
COMMUNICATIONS REQUIREMENTS:
Strong reading, writing, and presentation skills, including the ability to interpret professional materials, write reports and manuals, communicate effectively with various audiences, and handle calls professionally. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
Why Chemsolv?
At Chemsolv, we believe in rewarding our employees for their hard work and commitment. We offer a competitive benefits package that includes:
* Paid Time Off (PTO)
* Medical, Dental, and Vision Insurance
* 401(k) with Employer Match
* And much more!
If you're ready to join a company that values your contribution and offers opportunities for growth, apply today and be part of our dedicated team!
Chemsolv, Inc. - A company committed to quality, safety, and your career.
Pay Range: $20 - $24 per hour