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Customer Service Assistant Jobs in Minneapolis, MN

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Customer Service Advisor
  • Automotive Experienced Service Advisor/Consultant

    Harry Brows LLC

    Customer Service Assistant Job 48 miles from Minneapolis

    Harry Brown's is seeking a highly motivated and customer-oriented Experienced Service Advisor/Consultant to join our team. The Service Advisor/Consultant, will be responsible for providing exceptional customer service and ensuring customer satisfaction by providing expert advice and guidance on automotive services. Signing bonus discussed during interview. Experienced Service Advisor/Consultant Responsibilities: Greet customers and provide a warm welcome to the dealership/service center Listen to customer concerns and provide expert advice on automotive services Schedule appointments and communicate with customers regarding service updates and completion times Provide accurate estimates for services and repairs Maintain a high level of customer satisfaction by ensuring all services are completed to the customer's satisfaction Maintain a clean and organized work area Keep up to date with the latest automotive technology and industry trends Provides exceptional service to the recon department, service director, and other service and parts personnel Communicates inter- and intra-departmental Competitive Salary: $50k - $80k+, Guarantee/Average $50k - $80k salary including Commission and Bonuses Requirements: Experienced Service Advisor/Consultant Qualifications: At least 2 year of customer service experience, demonstrating exceptional customer experiences, preferred dealership experience Knowledge of automotive services and repairs Ability to work well in a team environment Excellent communication skills Ability to work in a fast-paced environment Experience using a multi-line telephone system Strong organizational and time management skills Ability to remain calm in stressful situations High school diploma or equivalent Must have a valid Minnesota driver's license and record that meets standards of insurability Able to operate a personal computer and work with various computer programs at once in an effective and seamless manner We offer a competitive benefits including: Full Suite of Insurance Offerings: Medical, Telehealth, Dental, Vision, Life, Voluntary Life, Accident, Critical Illness, Legal protection Paid Vacation and Sick time 6 Paid Holidays Short and Long-Term Disability Insurance 401(k) with company match Health Savings Account and Dependent Care Flex Spending Account Company Events and Small Team Outings About Us Harry Brown's has been family owned and operated since 1968. We are one of southeastern Minnesota's largest multi-line dealerships offering sales, leasing, financing, servicing, and accessorizing of new and pre-owned vehicles. We operate Faribault Tire & Express Service and ABRA Auto Body & Glass- which makes us a one-stop shop for all automotive needs. We believe our employees are the fuel that drives our business; with over 100 employees and growing! We help families live better lives. We are team players who are humble and have a hunger to be successful. We have emotional intelligence when interacting with customers and fellow team members and encourage each other to be our authentic self. We value our reputation and all actions matter, both big and small. We drive to do the EXTRA! Apply today if you want to be part of an extraordinary Team! PIe094ab5d0f65-26***********6
    $50k-80k yearly Easy Apply 6d ago
  • Guest Service Specialist

    Juut Midwest, Inc.

    Customer Service Assistant Job 8 miles from Minneapolis

    Guest Service Specialist SUPERVISOR: Assistant Manager At Juut Salonspa we believe in the power of Daymaking! As the collection of original Aveda salons employing some of the most highly regarded industry professionals, we have a 35-year history of impacting people, society, and the world at large. We use our vision and talent to generate confidence, invigorate clients, and make the world a happier place. At Juut Salonspa, you are supported by a team of professionals located in our home office including marketing, education, human resources, and operations to assist in your career growth. We celebrate individuality and care about your livelihood as an artist. JUUT Salonspa is an inclusive environment Guest Service Job Summary: The primary responsibility of this position is to provide an elevated customer experience to all JUUT guests. The Guest Service Specialist will also perform front desk duties in accordance with JUUT's performance and service standards. As a guest service specialist you will start out In-Training, and as key tasks and responsibilities are learned and mastered you will move through Studio, Senior, and Master levels. Key accountabilities of this exemplary customer service position will include those tasks listed below combined with ensuring positive, uplifting experiences for all customers, being a resource to guests, artists, and therapists, and upholding Juut's Daymaker philosophy. Greet guests upon arrival with the appropriate welcome utilized for new or returning guests. Check-in guests, give salon tour to all new Juut guests and offer add on appointments available following guest's scheduled appointment. Escort guest to waiting area, hang up coat if necessary, and offer beverage to all guests and Daymaker book to new guests. Perform confirmation calls to guests and offer add-on service during call. Check out guests by ringing service ticket, closing out sale of retail products and/or suggesting fitting products, pre-booking next guest appointment, and performing proper goodbye. Answer incoming guest calls, book appointments with proper artist or therapist through matchmaking, capture guest data completely and accurately, offer add on appointments and up sell booked appointment. Make follow up calls to new guests within 24 hours of their visit to Juut. Stock retail shelves as necessary when product is low, or retail product order is delivered. Clean retail shelves on regular basis. Responsible for all product knowledge, continuous product education, ability to answer product questions as a resource for the guest. Monitor and refill beverage station items, keep area clean and stocked. Organize magazines throughout salon to be in order and easily accessible to guests. Clean bathrooms and restock supplies and containers. Salon cleaning as determined by management. Knowledge of artists at salon location to include services provided, specialties, level etc. Ability to reschedule appointments, when necessary, block artist time in computer system, distribute gratuities. Handle cash to include bank deposits. Ability to work during opening and closing hours. Attend all training, education, and meetings/huddles as required. Assist with possible other duties as assigned. Must always remain professional in demeanor, communication, and dress (including following proper dress code with professional looking hair and makeup). Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a position. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Juut Salonspa offers a variety of benefits for you & your family! Paid Time Off Health insurance Dental insurance Vision insurance 401k + % match On-going education Employee assistance program Health savings account Flexible spending account Life insurance Employee discount Education/Training/Experience: Education: High School Diploma or equivalent. Some exposure to salon, cosmetics, hospitality, or retail business preferred. Customer Service experience preferred but not required Training provided Career growth opportunities available Physical Requirements: While performing the duties of this job, the employee will be required to: Walk, sit, bend and squat Talk and hear Grab, pull or bend items Lift and/or carry up to 10 lbs. View items at a close or distant range Stand for extended periods of time Working Conditions: Retail salon environment This document does not create an employment contract, implied or otherwise, other than as “at will” relationship. Keywords: Hair Stylist, Hairdresser, Beautician, Stylist, Hair Colorist, Hair Generalist, cosmetologists, cosmetology, salon, Customer Service Compensation details: 15.57-16.5 Hourly Wage PI4c72cba19387-26***********1
    $29k-39k yearly est. Easy Apply 6d ago
  • Customer Service Specialist

    Sky Limit Systems

    Customer Service Assistant Job In Minneapolis, MN

    Job Title: Customer Retention Specialist We empower individuals to invest in themselves through coaching, personal development, and online alternative education. As a Buy Now, Pay Later (BNPL) start-up tech and finance platform tailored to this niche, we provide flexible pay-over-time solutions, making self-improvement and growth accessible to everyone. We are seeking a Customer Retention Specialist to join our team. In this role, you will ensure our buyers have the support they need to stay on track with their payment plans while delivering exceptional customer service. Key Responsibilities: Customer Support: Serve as the first point of contact for customer inquiries via phone, email, and chat support. Provide friendly and professional assistance, addressing questions about payment plans, account management, and platform usage. Payment Assistance & Retention: Proactively engage with buyers to ensure payments are up-to-date, offering tailored solutions to help them stay on track. Identify and resolve payment issues, negotiating and implementing repayment plans when necessary. Debt Collection: Manage accounts with overdue payments, using tact and empathy to recover outstanding balances while maintaining a positive customer relationship. Document collection efforts and payment arrangements accurately in the CRM system. Administrative Tasks: Maintain accurate records of customer interactions, ensuring all relevant data is logged in the CRM system. Monitor account statuses and follow up with customers as needed. Qualifications & Skills: Customer Service Excellence: Proven experience in customer service or support, with a focus on resolving issues effectively. Strong communication skills, especially over the phone, with the ability to empathize and build rapport with customers. Detail-Oriented & Organized: Ability to handle multiple tasks simultaneously while maintaining accuracy and professionalism. Strong attention to detail in documenting interactions and managing account information. Technical Proficiency: Familiarity with CRM systems is a plus. Comfortable using digital communication tools and platforms. Problem-Solving & Negotiation: Adept at navigating challenging conversations and finding win-win solutions for payment issues. Why Join? Work onsite in a collaborative and supportive team environment in Minneapolis, MN. Be part of a mission-driven company helping individuals achieve their personal and professional growth goals. Enjoy opportunities for growth and development in a fast-paced, dynamic organization. If you're passionate about helping customers, have a knack for problem-solving, and want to make a difference in the personal development space, we'd love to hear from you!
    $30k-39k yearly est. 14d ago
  • Customer Service Representative

    Cetera Financial Group 4.8company rating

    Customer Service Assistant Job 8 miles from Minneapolis

    Cetera Financial Group is currently seeking a Service Professional - IRA (Customer Service Representative) for our company's office located in St. Paul,MN. This is a unique opportunity to join our team to provide customer service to our clients. What you will do: As a Client Support Associate - IRA at Cetera Financial Institutions, you will be responsible for creating Raving fans by delivering excellent service to our clients. The goal is to build and maintain client loyalty as well as to create the world's most referable platform. · Complete training on the rules and regulations on Individual Retirement Plans (IRA). · Provide support to our clients related Individual Retirement Plans. · Handle complex and escalated issues from representatives and customers. · Provide support to our clients with the navigation and use of various systems associated with the Broker/Dealer · Work independently within the team to assist callers without requiring outside assistance. · Participate in special projects as assigned. · Provide training support on department process and system navigation. What you need to have: · 1+ year of previous customer service-related work · 1+ years of proficiency with Microsoft Office tools. · Must have a High School diploma or GED #LI-Onsite #LI-DNI
    $30k-34k yearly est. 14d ago
  • Customer Service Specialist

    Corps Team 4.0company rating

    Customer Service Assistant Job In Minneapolis, MN

    Our client, a leader in the power sports industry, is seeking an experienced Customer Service Specialist for a 6+ month contract assignment in Plymouth, MN. This role is hybrid with Tuesdays and Thursdays onsite. The Customer Service Specialist plays a prominent role as the face of the brands before and after the customer's purchase of the product. Owners contact the team with questions, concerns, feedback or ideas regarding their product(s), and the Customer Service Specialist's role is to build rapport, listen, problem solve, and connect with the owners while delivering consistent transparency and communication throughout the interaction. The role works to build relationships with current customers and establish a channel of communication for future customers. The Customer Service Specialist is a champion of the brand, while delivering a personalized, high touch, single point of ownership experience ESSENTIAL DUTIES & RESPONSIBILITIES: Case Ownership Responsibilities: Communicate with owners in a highly individualized way, ensuring the conversation is focused on that owner and demonstrating agility to understand owner's specific needs and provide solutions Manage cases and time to follow-up with possible customers Provide product expertise on a variety of products (parts, accessories and apparel) Proactively conduct dealership outreach to facilitate repairs on the behalf of the owner to build brand connection Analyze the Owner's complaints, Dealer's diagnostic findings and repair history, and consider other potential sources of information for use in evaluating available remedies to the Owner Internal/External Voice of Customer: Manage proactive outreach to owners who have provided poor reviews about our brand/dealers via survey feedback Represent our brands as a “brand champion”, and actively enhance it with all levels of owners including possible follow-up communications Represent the voice of owners with Technical Service, Warranty, Product Teams, Technical Parts, PG&A, Engineering, and Quality, communicating information on product opportunities SKILLS, KNOWLEDGE & EDUCATION: Minimum of 2-year degree, 4-year preferred 3+ years of B2C experience; Powersports, or automotive dealership experience preferred Strong analytical and problem-solving skills with a commitment to meet or exceed service level promise Excellent oral and written communication skills with individuals at all levels; proficient in explaining complex situations to owners in an easy to understand fashion Ability to demonstrate both empathy and tenacity by delivering even tough messages with understanding and willing to help drive root cause issue resolution on difficult and/or repeat concerns Critical thinking skills to work in a grey area role that may not have standard answers for all situations Effective decision-making, problem solving and negotiating skills Excel in a fast-paced varied environment, handling reactive phone and email contacts, proactive outbound contacts, follow-up communication, coordination with internal departments and dealers Team player - act as a liaison between internal departments and bridge communication gaps Current knowledge of computer software and applications preferred - Microsoft Outlook, Microsoft Office Suite, and SharePoint. Facebook, Twitter, Instagram, CRM and AS400 experience a plus PreferredExperience with Microsoft CRM365 A Powersports enthusiast Pay Rate- $19.13- $21.13
    $19.1-21.1 hourly 13d ago
  • Customer Service Representative

    Homeservices Insurance

    Customer Service Assistant Job 8 miles from Minneapolis

    HomeServices Insurance an affiliate of HomeServices of America/ Berkshire Hathaway Companies is hiring for a experienced & licensed Property and Casualty Customer Service Representative! This position is located in New Brighton, MN. We are looking for insurance driven individuals who want to thrive in growing environments and establish rapport! The position is full time 40 hours a week, hybrid mode (2 days in office, 3 days work from home). This position provides day-to-day service and support to new and existing clients such that objectives for profitability and growth are met. Job Duties and Responsibilities (Essential Job Functions) 1. Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness. Research and answer calls from clients, underwriters and third parties. Advise clients regarding insurance coverage and risk management issues. Process policy changes and cancellations. Handle claims and billing inquiries. Foster and maintain good working relationships with insurance companies and underwriters. 2. Work with existing clients to providing quotes on current lines of business, or line replacements, and cross-selling. 3. Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager. 4. Perform any additional responsibilities as requested or assigned. Performance Expectations Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management. Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism. Establish and maintain positive and productive work relationships with all staff, customers, and business partners. Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development. Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities. Qualifications Education: High School Diploma or equivalent work experience and knowledge. Experience: Two years successful servicing experience with independent agency (or equivalent). Knowledge and Skills: Working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes. Thorough knowledge of all personal lines insurance products especially those represented through HomeServices Insurance. Excellent analytical, problem-solving, and decision-making skills. Excellent oral, written, and interpersonal communication skills. Proven automation, time management, and organizational skills. Familiarity with risk assessment and risk management techniques. Other (licenses, certifications, schedule flexibility/OT, travel, etc.): Property and Casualty License Wage: $23.50-28.70 hourly; actual wage is based upon education and experience. Potential for formulary incentive plan/discretionary bonus, based on financial results. Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP) Effective January 1, 2025, minimum and maximum annual salary or hourly range of compensation (or fixed pay rate if applicable) for a job opportunity, based on the employer's good faith estimate at the time of posting the job advertisement General description of all benefits and other compensation to be offered to a hired applicant, including but not limited to health and retirement benefits Equal Opportunity Employer If you are interested in this opportunity, please apply here or send your confidential resume to ************************** - TA Specialist/ Human Resources at HomeServices of America - Shared Success Center.
    $23.5-28.7 hourly 13d ago
  • Customer Service Representative

    AWT Labels & Packaging

    Customer Service Assistant Job In Minneapolis, MN

    AWT is a leading manufacturer of custom labels, flexible packaging, and precision converting solutions servicing Healthcare, Consumer Brand, and Technology clients worldwide. AWT employs nearly 630 associates and operates facilities in Minneapolis, MN (Headquarters), South Elgin, IL, Hauppauge, NY, Grand Blanc, MI, Anaheim, CA, Ottawa and Toronto, Ontario, Winston-Salem and Garner, NC. AWT is the trusted partner for leading brands; delivering comprehensive, innovative, and sustainable solutions with exceptional quality, expertise, and responsiveness. More information about AWT can be found at ********************* The Customer Service Representative will effectively convey order and or product information to customers, process orders, maintain inventories, resolve customer complaints, and work on special projects. Primary Tasks and Responsibilities: Primary contact between customer, planning, sales, manufacturing and scheduling; Reviews accuracy of customer's P.O. and specifications against quote to ensure efficient, cost-effective manufacturing; correct and communicate discrepancies. Communicates agreed upon ship date to customer and communicates with customer and sales concerning job status as appropriate; Documents all job changes and communicates accurately and in a timely manner; communicates pricing changes to customer; Ensures that customer contact is satisfied with service and communication (internal and external); Initiates job orders and ensures that information included in the job order is complete and accurate; Ensures that necessary information and data is provided for all functional areas as appropriate; Manages customer owned inventory (materials and finished goods) communicating with shipping and customer to ensure that requests/orders for finished goods are processed in an effective and timely manner; Works with production planning to ensure jobs are planned profitably based on contract or other agreed to criteria. Follow ISO SOP's as trained. Resolves credit and quality issues; Provides documented feedback to sales and quality on any customer complaints to ensure they are addressed and resolved in a timely manner; follows through appropriately with customer to ensure that the customer knows we have taken the feedback seriously and are working to resolve them; Ensures that the customer is asked the right questions to gather information needed for providing quotes, quality requirements and pricing, and that the information is included on the request for quotes; Communicates quoted price to customer in a timely manner; Ensures that quotes are filed and easily retrievable; when possible, similar quotes should be referenced to assist the estimator/job planner; Actively participates in the quality and process improvement initiatives. Physical Job Demands: This position spends a majority of their time at a desk working on the computer, but it does require some walking - i.e. meeting with production personnel as requested, press checks, etc. Skills/Abilities to Meet Job Requirements: Good communication (written and verbal); Pleasant and professional people and phone skills; Attention to detail; accurate with numbers and information; Ability to follow up to good conclusion of various duties; Ability to work within a team environment; Ability to change priorities without forgetting other tasks; Proficient with Microsoft Word, Excel and Outlook software. Education and Experience Requirements: High school diploma or equivalent GED; secondary schooling or 1-2 years printing experience; minimum 3-5 years customer service experience.
    $31k-40k yearly est. 14d ago
  • Customer Service Representative

    Rapid Glass

    Customer Service Assistant Job In Minneapolis, MN

    In this customer-facing role, the Customer Service/Inside Sales Representative is responsible to provide exceptional customer service in person, on the phone, and via the Internet. In addition, this role performs in a sales capacity by promoting Rapid Glass's full portfolio of products and services. The mission of the CSR is to maximize revenues, while ethically balancing the needs of the customer with solution options. This position requires outstanding communication skills, true multi-tasking experience, a willingness and ability to learn all aspects of our business, and a strong desire for career development. The ideal candidate for this position will be a high school graduate (GED) with some continuing educational coursework, a minimum of two years customer service experience, comfortable promoting our line of products and services, strong phone and computer skills, scheduling knowledge, and solid math skills. Basic working knowledge of Microsoft Word, Excel and Outlook is a must. Previous experience with Shower doors, home windows, residential glass and some commercial glass is a huge plus. You must have working knowledge or experience quoting shower doors, window glass and insulated glass units. Qualified candidates should send their resume to *******************
    $31k-40k yearly est. 13d ago
  • Customer Service Representative - $20-22/hr.

    Ultimate Staffing 3.6company rating

    Customer Service Assistant Job In Minneapolis, MN

    Job Description and Responsibilities: Respond promptly to customer service emails, addressing order inquiries, product questions, and complaints with professionalism and care. Act as a liaison between customers, retailers, and internal teams, ensuring seamless communication and issue resolution. Prepare and deliver regular progress reports and forecasts. Handle incoming phone calls, providing order information, placing orders, and processing payments. Track orders and coordinate with carriers to ensure timely delivery. Process returns efficiently, including issuing shipping labels, checking in returns, and processing refunds. Utilize various software and systems to log customer interactions and resolutions accurately. Collaborate with the team and management to identify opportunities for improvement, address recurring issues, and analyze trends. Support general customer service tasks as needed. Develop a deep understanding of key customer needs and requirements. Requirements: Prior in-office customer service experience is required; B2B customer service experience is preferred Strong ability to work independently and collaboratively within a team. Quick learner with the capacity to retain and share product knowledge. Solution-oriented mindset and excellent problem-solving skills. Flexible with job responsibilities; willingness to assist in other areas during busy periods. Experience with SAP software is a plus but can be learned on the job. Additional Info: Pay range: $20-$22/hr. Schedule: Monday-Friday 8am-5pm Location: Minneapolis, MN Duration: Contract-to-hire All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $20-22 hourly 14d ago
  • Customer Service Representative

    Insight Global

    Customer Service Assistant Job 8 miles from Minneapolis

    Customer Service Representative $18-20 Hourly Based On Experience Looking to HIRE RIGHT AWAY!! Part Time Hours (20- 25 Hours Weekly) Shifts: Monday-Friday: 9am-6pm Satudays: 10am-6pm Must Haves: Self-sufficient - Will be opening and closing by themselves Basic computer skills to enter shipping/tracking information Customer Service experience Organized, reliable, & meet deadlines Day to Day: This is a huge opportunity to get your foot in the door with a large fortune 500 company. The associate will have the potential opportunity to eventually grow with the operations, finance, or marketing divisions of the company if desired. The Associate will be opening and closing the store each day. They will be helping take packages from customers and ensure the packages are logged correctly to end up in the right location. They will be servicing anywhere from 1-2 clients per hour and helping to create new shipment logs/labels. They will be able to reach out to other team members for any questions that need to be escalated.
    $18-20 hourly 2d ago
  • Customer Service Representative

    Granite Bank 3.8company rating

    Customer Service Assistant Job 14 miles from Minneapolis

    Granite Bank is one of the fastest-growing banks in Minnesota! We're a locally owned community bank, and we're growing our team of people on a mission to help as many people as possible achieve their financial and homeownership goals. We live by our core values: accessibility, agility, transparency, family feel, and empowerment. Whether it's expanding our product line or having fun company events, we're prepared to adapt to an ever-changing industry while keeping our people first. Come join us! We're looking for a Customer Service Representative who has previous banking experience and top-notch people skills. Our ideal candidate not only understands each customer's specific banking needs but also provides exceptional service with a smile. You'll be at the forefront of communication here at Granite, meeting directly with customers and guiding them to the banking and credit solutions that fit them best. Summary: As Customer Service Representative, you'll be working with bank customers in person and over the phone. You'll determine their banking needs and provide individualized service. Duties will include opening new accounts, processing credit card payments, and assisting customers with digital banking. Essential Duties and Responsibilities: Presenting and cross-selling banking services and products to new and existing customers Providing exceptional customer service both in person and over the phone Opening new accounts-both consumer and business Processing credit card payments Completing maintenance on customer accounts. Troubleshooting issues that arise Participating in community networking groups Helping customers with digital banking Additional duties as assigned Required Education, Skills, and Abilities: Previous banking experience Excellent problem solving and critical thinking skills Exceptional verbal and written communication skills Strong relationship building skills Sales or customer service experience preferred Working knowledge of retail banking practices, rules, and regulations Detailed understanding of banking services and products Proficient in Microsoft Office Suite (Word, Excel, and Outlook) Multi-tasking and time-management skills, with the ability to prioritize tasks Excellent sales and negotiation skills.
    $36k-41k yearly est. 11d ago
  • Retail Sales Associate/Customer Service

    Von Maur 4.3company rating

    Customer Service Assistant Job 12 miles from Minneapolis

    As a Sales Associate, you represent Von Maur and impact our reputation as America's Leading Department Store. You have the opportunity to make a lasting impression on the customer's shopping experience. WHAT YOU'LL DO: Own the customer experience - greet people sincerely, be friendly and thank every customer Develop relationships to grow your business Highlight product knowledge and store services to create the best customer experience Ring POS transactions and key account information Maintain a visually appealing and clean department Achieve individual sales and account goals Be available to work day, evening, and weekend shifts WHAT YOU CAN EXPECT: We're committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family. Competitive wages Commission incentive - the more you sell the more you make! Generous merchandise discount Comprehensive benefits 401(k) retirement plan No extended holiday hours Promote from within philosophy - creates endless career opportunities! ABOUT US: Von Maur's reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We're committed to being a great place to work, where you can take pride in your work and grow professionally.
    $25k-31k yearly est. 3d ago
  • Customer Service Representative and Sales Support

    Symtec, Inc.

    Customer Service Assistant Job 7 miles from Minneapolis

    We are seeking a dynamic and detail-oriented Customer Service Representative and Sales Support Specialist to join our team. This dual-role position will serve Symtec, a leading powersports OEM supplier, and Active Molding, an innovative injection molding company. The ideal candidate will excel in communication, thrive in a fast-paced environment, and demonstrate exceptional attention to detail while managing customer relationships and supporting sales efforts. Reporting directly to the Integrator, this role requires adaptability, problem-solving skills, a customer-first mindset, and strong technical proficiency (e.g., Office 365 and NetSuite). Key Responsibilities: • Serve as the primary contact for customer inquiries, addressing concerns professionally and effectively. • Process orders, manage changes, and provide accurate status updates. • Assist sales teams with quotes, proposals, presentations, and CRM system updates. • Coordinate and participate in trade shows, customer visits, and business development events. • Prepare reports on customer activity, sales metrics, and operational efficiency. • Utilize Office 365 Suite (Outlook, Excel, Word, Teams) and NetSuite to manage tasks and collaborate with teams. Travel Requirements: • Travel 10-25%, including driving to customer sites and attending trade shows/events. Qualifications: • 2+ years of experience in customer service or sales support. • Exceptional communication and organizational skills with strong attention to detail. • Proficiency in Office 365 Suite and NetSuite; ability to learn new software quickly. • Experience in powersports, manufacturing, or injection molding is a plus. • High school diploma or equivalent (post-secondary education preferred). • Valid driver's license and willingness to travel as needed. What We Offer: • Company-subsidized medical, dental, and vision insurance. • 401(k) with a generous company match. • Paid time off and company holidays. • A collaborative team environment and opportunities for growth.
    $31k-40k yearly est. 13d ago
  • Entry-level Office Services Representative (27478)

    Dahl Consulting 4.4company rating

    Customer Service Assistant Job In Minneapolis, MN

    Start your career with this entry-level job in the Twin Cities Metro! Dahl Consulting is currently partnering with a leading company in the offices management industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring an Office Services Representative for a contract-to-hire position! Interested? Get more details below! Worksite Location: On-site in Minneapolis, MN Compensation: $18.50/hour Office Services Representative Job Summary: The Office Services Representative will be responsible for a wide range of functions at a client site. This can include, but not limited to, typical office functions such as copy/print work, mail, scanning, hospitality and reception. What you'll do as the Office Services Representative: Answer phones, greet clients and visitor and other duties as assigned. Complete conference and event set up; clean, stock and prep client meeting areas. Pack and ready materials for shipment and distribution. Use shipping systems (UPS, FedEx, etc.) and client systems to receive and ship client items. Use designated control systems to ensure accuracy of job and inventory accuracy. Receive, sort & deliver mail to client specifications. Prepare outgoing mail using client site mailing equipment. Scan originals into client designated locations. Properly process original document to client specifications. Produce, finish, and deliver finished product based on end user request. Use software provided to schedule and bill print/copy jobs. Understand and assist as needed in file editing and consulting in preparation for print. What you will bring to the role as an Office Services Representative: High School Diploma or equivalent. Prior customer service experience preferred, but no industry experience required. Ability to work with minimal supervision. Ability to work well under pressure and achieve deadlines. Ability to work with detailed information accurately. Ability to communicate both written and orally. Basic proficiency with Microsoft Word, Excel, PowerPoint and Outlook and software. Valid Driver's license and clean driving record. Ability to lift 50 pounds with or without reasonable accommodations. Take the first step on your new career path! To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we've reviewed your application details, a recruiter will reach out to you with next steps! Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family's needs. For details, please review the DAHL Benefits Summary: **********************************************
    $18.5 hourly 14d ago
  • Expert Consultant, Customer Insights

    BCG Digital Ventures 3.5company rating

    Customer Service Assistant Job In Minneapolis, MN

    Locations: Dallas | Denver | Chicago | Boston | New York | Brooklyn | Summit | Washington | Detroit | Minneapolis | Atlanta | Austin | Miami | Durham | Houston | San Francisco | Seattle | Los Angeles | San Diego Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations. Customer Insight Experts work seamlessly with clients and consulting team members to discover unique sources of value and translate project findings into actionable recommendations. In this role, you will conduct consumer research and synthesize insights to help clients address their biggest challenges and execute their business in new ways that deliver competitive advantage and bottom-line results. CCI experts play a critical role in helping insight projects succeed, managing consumer research efforts and communicating findings to clients. Assignments vary greatly-ranging from drafting surveys to inform the investment thesis for a corporate client looking at an acquisition in a new market, to developing, executing and analyzing qualitative and quantitative research to inform a Brand Repositioning or Innovation effort. Select responsibilities include: * Direct Client Engagement and Support You will use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis. Together with the project team, you will always translate research findings into actionable business recommendations for the client. * Proposal Development Support You will drive the client proposal development by assisting in the creation of materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG's capabilities in the Consumer Insight domain. * Intellectual Capital Development You will contribute to broaden and deepen the knowledge base of the firm: improving BCG's proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. You will develop state of the art tools, working hand in hand with BCG's Consumer Knowledge Team staff. You will play a role in the growth of CCI through case execution, client development, and intellectual property & product creation. * Vendor Management You will advise BCG's project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships. Our Expert Consulting Track The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the 'best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting. What You'll Bring * 5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization) * Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus * Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations Ideal candidates may have the following experience, but it is not required: * Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever) * Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK) * Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm * Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses) * Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization * Mastery of statistical analysis concepts and techniques * Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus * Previous consulting experience, including slide writing and analytics * Bilingual in Spanish and English preferred Who You'll Work With At the core of BCG's Center for Customer Insight is a group of expert consultants and knowledge team members who specialize in the design, execution, interpretation, utilization, and application of consumer and customer insight research to business problems. As part of our consulting cohort, CCI Experts work alongside our generalist and specialty consultants to form "one BCG team," capable of delivering deep strategy and technical expertise. CCI Experts are energized by the "detective work" of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients' success, and Consumer & Customer Insight is an integral part of our work as strategy advisors. By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact. Additional info You'll be based in: Location is flexible to any U.S. city where BCG currently has an office (Boston, New York, Brooklyn, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Austin, Miami, Raleigh-Durham, Houston, Dallas, Seattle, San Francisco, Los Angeles, San Diego). You'll be traveling: Travel is anticipated (30-50%) and will vary based on specific project locations. For U.S. applicants: BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The first year base compensation for this role is: Consultant: $190,000 USD In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage: * Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children * Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs * Dental coverage, including up to $5,000 (USD) in orthodontia benefits * Vision insurance with coverage for both glasses and contact lenses annually * Reimbursement for gym memberships and other fitness activities * Fully vested retirement contributions made annually, whether you contribute or not * Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years * Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement * *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. * To learn more about our employee benefit please check our BCG Benefits page. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
    $190k yearly 27d ago
  • Data Entry / customer Services

    Pldi

    Customer Service Assistant Job In Minneapolis, MN

    We are seeking to add a Data Entry to our team! You will be responsible for accurate data entry, file maintenance, and record keeping. Responsibilities: Enter variety of data using current technology Prepare and sort documents for data entry Create and maintain logs for tracking purposes Review and enter data updates in the systems Review discrepancies in data received Advise supervisor of issues related to data Qualifications: Previous experience in data entry or other related fields Excellent typing skills Strong organizational skills Deadline and detail-oriented
    $44k-94k yearly est. 60d+ ago
  • CRM Lead

    Element Fleet Management Corp 4.8company rating

    Customer Service Assistant Job In Minneapolis, MN

    Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We Need We are looking for a CRM Lead, Commercial Salesforce Effectiveness to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! The CRM Lead role differs significantly from a Senior Admin in terms of the complexity, strategic input, and oversight involved. While a Senior Admin focuses on executing day-to-day CRM tasks, the CRM Lead is responsible for overseeing solution design, system integration, and guiding the CRM strategy. For example: * System Architecture: The CRM Lead designs and implements complex CRM architectures, determining how various components (Salesforce, integrations, custom apps) interact efficiently. * Cross-Departmental Coordination: This role collaborates with departments like IT, ensuring that the Sales Cloud solutions align with efforts and does not impact the Service Cloud implementation. * Optimization: The CRM Lead is responsible for identifying bottlenecks in CRM processes and implementing more efficient solutions. For instance, they might establish a new framework for writing/converting triggers to flow, where they, or a delegate Jr and/or Sr Admin, would implement. A Day in the Life * Decision-Making and Impact: The CRM Lead makes key decisions on task prioritization, solution architecture, and the optimization of CRM functionalities, directly impacting overall operational efficiency. Examples include: * Efficiency Gains: Prioritizing the automation of routine tasks such as Account Ownership transfers and eliminating need for Admin support, can lead to significant time savings for sales teams, allowing them to focus on higher-value activities. * Data Integrity and Reporting: Implementing a comprehensive data validation framework to ensure the accuracy of reports used by leadership for strategic decisions. * Each of these decisions has a cascading impact on the team's ability to manage customer relationships efficiently, reducing response times and improving overall satisfaction. * Strategic Input and Operational Objectives: Yes, the CRM Lead provides substantial input to management. For example, they may recommend: * Long-Term System Upgrades: Advising on system expansions or third-party tool integrations to improve the CRM's capabilities. * Process Improvements: Suggesting workflow optimizations based on user feedback and system performance data to reduce inefficiencies and improve user adoption. This role interacts regularly with a range of key stakeholders including: * CRM Manager (for alignment with strategic goals) * IT Team / Business Applications Lead for cross-system collaboration (Data Architecture, Change Management, Integrations, etc.), ensuring system cohesiveness and handling changes or updates smoothly. Responsibilities: * 50% Develop business requirements, specifications, process flows, application design, application configuration, test processes, release and change management * 20% Application owner for Salesforce Sales Cloud & is responsible for day-to-day incident management, request management, and performance & availability of applications. * 15% Responsible for oversight and quality delivery of enhancement work completed by outsource providers * 10% Interacts with the business community to ensure all work meets expectations and delivers the value it is expected to. * 5% Coordinate production releases with the team and the business and ensure the business and IT leadership are informed of all releases Requirements: * Bachelor's Degree (or 7 years equivalent work experience) * Experience with designing and implementing custom applications on Force.com platform * Salesforce Certified Administrator and/or Sales Cloud Consultant, with a prior role within a large complex Sales Cloud enterprise environment * Deep understanding of Sales Cloud and Service Cloud * 5+ years of Salesforce Force.com platform experience * 5+ years of software development experience involved in all phases of the software development lifecycle * 5+ years of Salesforce Lead / Consultant-level experience * Expert knowledge with APEX (classes, triggers, and web services), VisualForce, Salesforce APIs, SOQL, Salesforce data model, custom objects, governor limits, workflows, and configuration * Experience architecting and developing custom solutions in Salesforce.com * Experience with data integration and third-party application integrations * Deep understanding of SOAP and RESTful web services, Data Loader, Bulk API and streaming APIs with strong Integration technology background The hiring base salary range for this position is $105,900 - $145,640 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. What's in it for You * A culture of innovation, empowerment, decision-making, and accountability * Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness * Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended. Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to ********************************* or call **************. Pay transparency Nondiscrimination Know Your Rights: Workplace discrimination is illegal
    $105.9k-145.6k yearly 8d ago
  • Expert Consultant, Customer Insights

    The Boston Consulting Group 4.8company rating

    Customer Service Assistant Job In Minneapolis, MN

    Locations: Dallas | Denver | Chicago | Boston | New York | Brooklyn | Summit | Washington | Detroit | Minneapolis | Atlanta | Austin | Miami | Durham | Houston | San Francisco | Seattle | Los Angeles | San Diego Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations. Customer Insight Experts work seamlessly with clients and consulting team members to discover unique sources of value and translate project findings into actionable recommendations. In this role, you will conduct consumer research and synthesize insights to help clients address their biggest challenges and execute their business in new ways that deliver competitive advantage and bottom-line results. CCI experts play a critical role in helping insight projects succeed, managing consumer research efforts and communicating findings to clients. Assignments vary greatly-ranging from drafting surveys to inform the investment thesis for a corporate client looking at an acquisition in a new market, to developing, executing and analyzing qualitative and quantitative research to inform a Brand Repositioning or Innovation effort. Select responsibilities include: * Direct Client Engagement and Support You will use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis. Together with the project team, you will always translate research findings into actionable business recommendations for the client. * Proposal Development Support You will drive the client proposal development by assisting in the creation of materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG's capabilities in the Consumer Insight domain. * Intellectual Capital Development You will contribute to broaden and deepen the knowledge base of the firm: improving BCG's proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. You will develop state of the art tools, working hand in hand with BCG's Consumer Knowledge Team staff. You will play a role in the growth of CCI through case execution, client development, and intellectual property & product creation. * Vendor Management You will advise BCG's project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships. Our Expert Consulting Track The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the 'best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting. What You'll Bring * 5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization) * Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus * Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations Ideal candidates may have the following experience, but it is not required: * Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever) * Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK) * Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm * Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses) * Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization * Mastery of statistical analysis concepts and techniques * Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus * Previous consulting experience, including slide writing and analytics * Bilingual in Spanish and English preferred Who You'll Work With At the core of BCG's Center for Customer Insight is a group of expert consultants and knowledge team members who specialize in the design, execution, interpretation, utilization, and application of consumer and customer insight research to business problems. As part of our consulting cohort, CCI Experts work alongside our generalist and specialty consultants to form "one BCG team," capable of delivering deep strategy and technical expertise. CCI Experts are energized by the "detective work" of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients' success, and Consumer & Customer Insight is an integral part of our work as strategy advisors. By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact. Additional info You'll be based in: Location is flexible to any U.S. city where BCG currently has an office (Boston, New York, Brooklyn, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Austin, Miami, Raleigh-Durham, Houston, Dallas, Seattle, San Francisco, Los Angeles, San Diego). You'll be traveling: Travel is anticipated (30-50%) and will vary based on specific project locations. For U.S. applicants: BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. The first year base compensation for this role is: Consultant: $190,000 USD In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage: * Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children * Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs * Dental coverage, including up to $5,000 (USD) in orthodontia benefits * Vision insurance with coverage for both glasses and contact lenses annually * Reimbursement for gym memberships and other fitness activities * Fully vested retirement contributions made annually, whether you contribute or not * Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years * Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement * *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. * To learn more about our employee benefit please check our BCG Benefits page. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
    $190k yearly 2d ago
  • Customer Service Professional

    Ameriprise Financial 4.5company rating

    Customer Service Assistant Job In Minneapolis, MN

    Serve as point of contact for advisors, clients, and relationship partners for service issues, requests, policies, procedures, and account information. Interact directly with clients and advisors to research questions, issue resolution cases, and resolve problems over the phone or advise service partners. Respond to inquiries with timely, accurate solutions to transaction/service requests in a fast-paced, customer-focused, team environment. Key Responsibilities Serve as point of contact for customers regarding service issues, assist in troubleshooting issues, and enter service requests into systems for resolution by service partners. Ensure information is gathered and accurately entered to ensure prompt resolution. Receive guidance from coaches, on a regular basis, to process requests. Develop an understanding of systems and procedures to educate clients and advisors directly on services as they arise to facilitate efficient self-service. Serve as a resource for customers on company or product policies and systems and troubleshoot usability issues raised by customers. Refer more sophisticated issues to appropriate service partners. Respond directly to information requests initiated by customers using a variety of systems. Provide information to clients, advisors, or relationship partners, and work with internal partners to resolve any outstanding question(s). Process routine service transactions, or resolve account service casework, which have been initiated by web-based or paper forms using computer applications in a timely manner in order to meet or exceed service goals. Directly contact customers, predominately via a high-volume, in-bound or out-bound phone queue, to provide accurate and immediate solutions to routine transaction and service requests. Use appropriate internal computer applications, and enter all information in the appropriate system for tracking and archival purposes. Required Qualifications Education: High school or GED 0 to 1 year relevant experience required Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience. Excellent customer service skills. Ability to explain policies or concepts in a straightforward, easy-to-understand manner. Strong written and verbal communication skills. Demonstrated ability managing multiple priorities in a fast-paced environment. Demonstrated skill troubleshooting and identifying and resolving root cause issues. Preferred Qualifications Previous customer service experience. Product-specific or financial services industry experience. About Our Company We're a diversified financial services leader with more than $1 trillion in assets under management and administration as of 2022. Our team of 20,000 people in more than 20 countries, advise and manage assets and income of more than 2 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world. Base Pay Salary The estimated base salary for this role is $41,040 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances. Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Exempt/Non-Exempt Non-Exempt Job Family Group Client Service Line of Business SERVD Service Delivery
    $41k yearly 58d ago
  • Supervisor Outpatient Behavioral Pro-Fee Services

    Fairview Health Services 4.2company rating

    Customer Service Assistant Job In Minneapolis, MN

    Join our team in driving a healthier future. M Health Fairview is an award-winning nonprofit health care system with more than 35,000 employees. We are committed to high value health, superior outcomes, and an exceptional experience at a lower cost of care. Based in Minneapolis with clinics, hospitals, and facilities located throughout the state, we deliver care for people at all stages of life, and we serve patients who come to us from a variety of backgrounds. Passionate, innovative employees are essential to our future as we seek to heal, discover, and educate for longer, healthier lives. Innovations in care delivery include trauma-informed and integrative care, HUB sites where patients can access co-located and integrated behavioral health care, Empath (Emergency Psychiatric Assessment, Treatment, and Healing) units, and Recovery Services. M Health Fairview is committed to anti-racist practices across all levels of the organization. The HOPE Commission was established in the summer of 2020, to "produce more equitable health care outcomes for all of our patients." Additional information about the HOPE Commission's efforts to engage employees, patients, and the community in this necessary change process can be found at: HOPE Commission (mhealthfairview.org) (************************************************* **Responsibilities Job Description** This is your opportunity to join a highly skilled professional team of mental health providers. This position will provide clinical supervision for student interns and pre-licensed staff members throughout the Mental Health & Addiction service line. In addition, the role will support our assessment center by providing diagnostic assessments to adult and pediatric patients. Employees will be working across locations including Minneapolis, Crystal, Maplewood, Edina, St. Paul. **Responsibilities include but not limited to** : + Supervises staff, including hiring, orienting, coaching, evaluating and effectively managing performance to ensure delivery of high-quality service to clients/customers. + Responsible for monitoring trainee documentation and sign off + Coordinate with research and education team for system wide training initiatives + Partners with Manager and/or Director to evaluate, develop, and revise clinical systems and to enhance clinical effectiveness as needed. Monitors and ensures regulatory compliance. + Demonstrates competence in developing a clinically relevant treatment plan. + Promotes a culture of evidence-based practice **Qualifications** **Required** **Education** + Master's Degree in Psychology, Social Work, Nursing or closely related field **Experience** + 2 years post licensure experience in mental health and/or chemical dependency treatment experience **License/Certification/Registration** + LICSW, Licensed Psychologist (LP), Licensed Marriage or Family Therapist (LMFT), or LPCC (Licensed Professional Clinical Counselor (LPCC) + MN LADC Licensure + Board Certified Supervisor **EEO Statement** EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status **Benefit Overview** Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** **Compensation Disclaimer** The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical.
    $57k-86k yearly est. 34d ago

Learn More About Customer Service Assistant Jobs

How much does a Customer Service Assistant earn in Minneapolis, MN?

The average customer service assistant in Minneapolis, MN earns between $30,000 and $46,000 annually. This compares to the national average customer service assistant range of $26,000 to $42,000.

Average Customer Service Assistant Salary In Minneapolis, MN

$37,000
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