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Customer Service Assistant Jobs in Moreau, NY

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  • Sales and Service Representative

    Heritage-Crystal Clean, LLC 4.5company rating

    Customer Service Assistant Job In Albany, NY

    Crystal Clean (CC) is one of the nation's leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement. We are willing to provide complete training for this opportunity! Specific Duties: Responsible for engaging in and promoting safe work behaviors in a manner that is consistent with all CC safety guidelines Responsible for customer service and new business development in a certain geographic area as assigned by the Company Aligns work orders to minimize mileage and travel time Inspects vehicle and equipment for safe operation Services existing customers by exchanging solvent or aqueous fluids along with removal of drum wastes, servicing parts washers and other equipment Pursues additional services with existing accounts Assesses potential customer needs, presents CC products and services to customers, and develops new customers Develops sales leads for Data-Marketing Complete all required paperwork accurately and neatly Maintains compliance with all applicable Department of Transportation (DOT) requirements Achieve sales quotas for total revenue and new customer development Adhere to all corporate policies and standards including but not limited to environmental, health, & safety (EHS), human resources, facility, equipment, operations and maintenance Performing a variety of administrative tasks as required and directed, encompassing responsibilities such as document management, maintaining office cleanliness, data entry, and other duties as assigned. Position Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Core Competencies and Specific Skills: Strong communication skills and attention to detail Ability to interact with customers, sales branch employees, and other corporate departments Ability to operate equipment such as electronic mobile devices, computers, hoses, all truck equipment, etc. Work Experience: Route sales experience preferred Education, Certificates, Licenses, or Designations: High School diploma or equivalent required Must have or be qualified to obtain and maintain a Class B Commercial Driver's License (CDL) and Med Card with Airbrake and HAZMAT Motor vehicle record (MVR) that meets or exceeds CC's published standards including, but not limited to the following; Seat belt and cell phone violations Excessive speeding DUI, suspension and/or multiple vehicle collisions Personal Protective Equipment*: Ability to wear personal protective equipment, which may include a respirator, steel toe boots, gloves, uniform, safety glasses, reflective vest, and hard hats Physical Requirements*: Frequent lifting of materials that typically weigh 54-80lbs Frequent pushing/pulling of 16-55 gallon drums of waste/product using CC-approved equipment for safe material handling. Drum weight varies based on material type and size, weight may exceed 400lbs. All applicants must pass the pre-employment physical including drug & alcohol screening Work Environment*: While performing essential duties of this position an individual regularly works in a variety of environments, and is required to see, talk, hear, reach, stand, walk, drive frequently, and comfortably use electronic devices and other office equipment. Essential duties require bending, squatting, climbing, lifting and twisting frequently. Noise level in the workplace can vary based upon the work environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. * Please refer to “Sales and Service Representative - Addendum” for physical requirements and work conditions. Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.
    $35k-56k yearly est. 52d ago
  • Hybrid Customer Representative (Benefits)

    Hire Standard Staffing

    Customer Service Assistant Job In Queensbury, NY

    Crafting Brighter Futures for Families At the forefront of specialized financial services, Globe Life helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Globe Life embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Globe Life? Unlimited Earning Potential: Your dedication determines your earnings. Company Culture: At Globe Life people are ambitious but respectful, high-energy, and treat every member like family. Grow with Us: Dive into continuous learning and development opportunities. Application Process: 1. Submit Your Application: No stringent qualifications needed. We believe in potential. 2. Company Overview: Once your application is in, you'll receive an invite to an electronic meeting overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. 3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the company overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our representatives have seen exponential career growth within Globe Life.
    $34k-54k yearly est. 5d ago
  • Hybrid Client Services Representative (Insurance)

    Hirestandard Staffing

    Customer Service Assistant Job In Queensbury, NY

    Crafting Brighter Futures for Families At the forefront of specialized financial services, Globe Life helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of Globe Life embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Globe Life? Unlimited Earning Potential: Your dedication determines your earnings. Company Culture: At Globe Life people are ambitious but respectful, high-energy, and treat every member like family. Grow with Us: Dive into continuous learning and development opportunities. Application Process: 1. Submit Your Application: No stringent qualifications needed. We believe in potential. 2. Company Overview: Once your application is in, you'll receive an invite to an electronic meeting overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. 3. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the company overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our representatives have seen exponential career growth within Globe Life.
    $32k-49k yearly est. 5d ago
  • Guest Service Associate/Cashier - XtraMart

    Global Partners 4.2company rating

    Customer Service Assistant Job In Clifton Park, NY

    We are looking to add a Guest Service Associate/Cashier (GSA) to our family. Our GSA will be responsible for driving top notch guest experience while facilitating the completion of all store level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, “What differentiates us from the rest?" For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner's integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work. We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level. The Types of “Energy” You Bring You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work. You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone. You have excellent verbal communication and the ability to convey information clearly and effectively. You have superior relationship building skills and can establish a connection with guests. You are trustworthy, responsible, efficient and organized. You can handle a variety of tasks simultaneously. “Gauges” of Responsibility Greet guests and provide an enjoyable shopping experience for everyone. Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices. Operate the point of sale pursuant to corporate standards; maintain proper cash, lottery tobacco levels. Complete all store housekeeping functions (cleaning, dusting, sweeping, mopping, emptying trash etc). Replenish products and supplies ensuring in-stock conditions at all times. Communicate with store management regarding guest requests and vendor-related concerns. Check in external and internal vendors per established guidelines. Conducts gas tank inventory and merchandising projects assigned by management. Complete other tasks as assigned by management. “Fuel” for You Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development. Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support. The Road Ahead - We offer 401k and a match component! Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service. The GPS of our Interview Process First thing first, if you're interested in the role, please apply. The hiring manager will review your resume. If your experience would lend to this opportunity a recruiter or manager will contact you. We conduct either in person or “in person” zoom interviews and provide additional interview information needed at that time. Qualifications Must be available to work flexible hours that may include day, nights, weekends and or holidays Ability to perform basic computer functions Must have reliable transportation Ability to work in intermittent temperatures; i.e. outside, cooler, etc..., Ability to climb ladders & stairs, reach, bend, twist, stoop, kneel, crouch and lift/carry up to 25 lbs. Ability to freely access all areas of the store including selling floor, stock area, and register area Perform duties of the job in a timely manner You have the ability to count, read and write accurately to complete required paperwork. Education High School Diploma or equivalent We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we encourage you to apply even if you don't check every box. We embrace different perspectives, backgrounds and experiences. Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at ************.
    $34k-39k yearly est. 1d ago
  • Customer Service Representative

    Eteam 4.6company rating

    Customer Service Assistant Job In Cohoes, NY

    Job Title: AWM - AYCO - Insurance Services - Operations - Analyst Job Duration: 6 Months Pay rate: $21.63 an hour Client: Banking Company Review and approve pending client requests to ensure proper authorizations and supporting documentation are in place and meet policy requirements. Coordinate and process team specific tasks as requested by the business. Perform quality reviews of other team members completed work and ensure data accuracy. Work across multiple systems and platforms. Interface with teams and businesses resolve on-going issues and answer specific policy questions. Provide support and work on special projects as requested. Apply business judgment to identify unusual or suspicious activities and escalate issues as appropriate. Associate must understand and adhere to all policies and procedures including, but not limited to, quality, client service, information security, and compliance. Skills: Working knowledge of certain Microsoft products including Word, Windows, PowerPoint, and Outlook Advanced knowledge of Excel preferred Sound judgment and outstanding attention to detail Proven analytical skills and problem solving ability Superior written and verbal communication skills Ability to work collaboratively with all levels of the organization Flexible and able to work well under pressure in a team environment Self-motivated Excellent time management and organizational skills Ability to multi-task Education: Bachelor's degree required; concentration in Business, Finance, or Accounting preferred
    $21.6 hourly 14d ago
  • Client Service Specialist

    Cogency Global Inc. 4.1company rating

    Customer Service Assistant Job In Albany, NY

    Albany, NY Full Time M-F 9:30 AM - 5:30 PM We are looking for a candidate with prior corporate and customer service knowledge to join our team and experience the support, camaraderie and satisfaction that comes from working with a family-oriented professional company. Applicants should be computer-knowledgeable, show a strong proficiency in verbal and written communication and be organized and detail-oriented. Our NO LAYOFF strategy, commitment to integrity, fairness and fun and strong financial performance make us an ideal alternative to the traditional “all business” organization. For consideration, please send us your resume and salary requirements. Essential Duties and Responsibilities: · You will be in direct contact with clients- processing orders, resolving any issues, request for assistance · Ability to respond promptly to client questions and concerns · Helping clients to use COGENCY GLOBAL's proprietary applications (training provided) · Guiding clients through the process of working with state and local public offices · Working with public offices and commercial agents on the client's behalf · Reviewing legal documentation -attention to detail is a must. · Multi-tasking effectively · Excellent customer service skills · Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software) · Team player · Great written and verbal communication · Bachelor's degree · Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs) Together, we live our Core Values Integrity: Doing the Right thing even when no one will know and walking the talk Fairness: We have an open-door policy with access to all including the CEO at any time in a friendly & collaborative environment. Fun: We believe in a fun work environment & have many team events that support the ‘fun' culture No Lay off strategy: We believe loyalty must go first from management to staff and we are proud of this unique strategy ...and to further support our staff, we offer: · 35-hour work week · Relaxed and Casual dress code for Summer months & Fridays · Educational assistance program for all of our eligible staff members · Continuous Learning is encouraged through our Quarterly New Hire Seminars & Knowledge Sharing sessions · An Organization that gives back to Society - We offer Paid community service days to all our eligible staff members and NYC Headquarters participates in number of charity drives throughout the year · A commitment to diversity & inclusion · 401k up to 5% price match, Access to FSA, Pre-Tax Transit benefit · 80% covered Medical Insurance & 80% covered Dental & Vision insurance
    $41k-52k yearly est. 1d ago
  • CLAIMS CLIENT SERVICE SPECIALIST

    Marshall & Sterling Inc. 4.6company rating

    Customer Service Assistant Job In Scotia, NY

    ***This opportunity is open to all employee-owners with minimum one year of service with M+S at our upstate locations: Glens Falls, NY, Hoosick Falls, NY, Leeds, NY, Queensbury, NY, Saratoga Springs, NY, Tannersville, NY, Troy, NY, and Warrensburg, NY.*** We are hiring in our P+C Upstate Division for a Claims Client Service Specialist! Provide utmost service to clients by fulfilling major responsibilities as listed below. Support agency's growth objectives by working in conjunction with Account Management team to provide service and support to our clients. • Provide excellent service to our clients by promptly responding to their inquiries and addressing their individual needs for the products and services our agency provides. • Review policy coverage and identify areas that need enhancement and upgrading and coordinate with Account Manager. • Underwrite individual risk situations to ensure that they meet our agency standards and those of the insurance companies we represent. • Secure applications from Sales Executives and Account Managers, and/or clients for all coverages, including price quotations and comparisons for the companies we represent. • Manage all account transactions (including but not limited to) endorsements, binders, certificates, cancellations, ID cards and correspondence. Review policies for accuracy and completeness and update system in accordance with workflow procedures. • Review all cancellation requests from clients and determine action to be taken. If there is a chance to regain the business, contact AM and SE and assist in regaining account. • Timely follow up on company and client suspense and diaries. • Treat every service contact as an opportunity for account rounding, upgrading current coverage and to obtain referrals. • Seek referrals from client base for new prospects and follow up to generate new business. • Keep abreast of changes within the insurance industry as well as maintain a file on pertinent information received from insurance companies. • Communicate with clients on a regular basis to thank them for their business. • Communicate with Supervisor/Manager any issues to ensure excellent customer service. • Process transactions carefully paying attention to detail in a timely manner. • Process claims as applicable including follow up on outstanding claims and aid with resolution as necessary. • Perform financial duties as directed by management. • Document in system all conversations with clients and carriers pertaining to coverages and exposures. • Maintain professional accreditation necessary to meet agency standards. • Participate in continuing education programs when available. • Build and maintain favorable and professional work relationship with other staff members. • Adhere to established employee manual policies and guidelines. • Adhere to workflow procedures and follow guidelines to reduce the risk of E&O claims. • Promptly report all possible E&O claims and potential E&O claims. • Maintain confidentiality in all aspects of client, staff, and agency information. • Perform other duties and projects as assigned. Requirements: • College degree preferred, high school diploma or equivalent required. • Prior experience in insurance lines of coverage, fundamental rating, underwriting and procedural skills. • Experience and knowledge of Microsoft Office programs. • Experience with Vertafore a plus. • Proven ability to exceed expectations. • Appropriate state insurance licenses and continuing education required . • Works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the company in a professional manner. • Demonstrated ability to communicate effectively. • High level of organizational ability with attention to detail. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Salary Range is $47,500 - $52,500. The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. PI9b47ce1a9446-26***********9
    $47.5k-52.5k yearly 60d+ ago
  • Customer Sales & Service Rep I - Bilingual Preferred (English/Spanish)

    Siteone Landscape Supply 4.2company rating

    Customer Service Assistant Job In Salem, NY

    SiteOne associates are customer obsessed, always safe, continuously improving, and having fun! Whether you are experienced in the green industry, a professional looking for a career change, or a new graduate or veteran transitioning into the workforce, we areconfident you will find opportunity and reward with SiteOne. SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. With over 700 branches across the U.S. and Canada, we offer a comprehensive selection of products including: irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies. Position Overview Our Bilingual Customer Sales & Service Representatives (CSSRs) are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry. What you'll do: Demonstrate exceptional customer service to all SiteOne customers Cultivate and manage strong relationships with customers Assist customers with their questions and needs, either in person, via the phone or through online ordering Pull and prepare inventory orders for customer pick up or delivery Proactively identify and capitalize on opportunities to grow sales with current and potential customers Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment. Skills We Are Seeking Minimum of 1 year experience in a retail or wholesale setting, preferred Excellent customer service skills Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred Green industry experience or knowledge of landscape, nursery, or irrigation product a plus Ready and willing to learn and adopt new technologies and ways of working Ability to think quickly and make sound decisions Inventory management experience helpful Must be able to lift a minimum of 50 pounds High school diploma or equivalent preferred Perks: Weekly Paychecks with DailyPay available! Competitive Compensation Medical, Dental and Vision plans Paid Time Off, Paid Holidays 401k with company match Tuition Reimbursement Lucrative Associate Referral Program Company Apparel and Work Boot Vouchers Opportunity for Advancement Paid Training and Business Certifications Available Free Counseling Services/Employee Assistance Program Life Insurance and Short- and Long-Term Disability Insurance Product Discounts Most Branches never work Sundays! THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION. SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
    $43k-51k yearly est. 1d ago
  • Professional Psychic Readers

    Psychic Link 4.0company rating

    Customer Service Assistant Job In Albany, NY

    1-800 Psychic line has independent contractor positions for professional and qualified psychic advisors. Must pass test. Good pay rate and no hold times. Work from the comfort of your own place by phone.
    $27k-45k yearly est. 16d ago
  • Service Assistant

    Denny's Restaurant 4.3company rating

    Customer Service Assistant Job In Rutland, VT

    A Dishwasher/Service Assistance at Denny's plays a special role in the overall operation of the unit. Your work makes everything tick like a clock. A Denny's Dishwasher/Service Assistant has a "Guests First" attitude, engaging in friendly conversation with guests & employees as you perform duties such as: Maintains the dishroom and ensures that all dishware, utensils, pots and pans are thoroughly cleaned and sanitized. Busses and cleans guest tables in the dining room. Delivers trays of dirty dishware to dishroom and stocks service area with clean dishware. Cleans and organizes back of house, including coolers, freezers and stock areas. Cleans floors and removes garbage in front of house and back of house, restrooms, and parking lot. Maintains and services restrooms. Denny's, Inc. is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law. Applicants requiring reasonable accommodation for any part of the application process should contact 864-###-####. PLEASE DO NOT CONTACT THIS NUMBER TO CHECK THE STATUS OF YOUR APPLICATION. Denny's, Inc. participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. For more information on E-Verify, please contact the DHS at 888-###-#### or dhs.gov/e-verify. Please note that we do not use this information to pre-screen job applicants.
    $24k-31k yearly est. 1d ago
  • Senior Stakeholder Services Planning Liaison

    Nyiso 4.6company rating

    Customer Service Assistant Job In Rensselaer, NY

    The New York Independent System Operator (NYISO) manages the efficient flow of electricity on more than 11,000 circuit-miles of high-voltage transmission lines, dispatching power from hundreds of generating units across the state. The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State's energy future. The NYISO's External Affairs department invites applications for a full-time Senior Stakeholder Services Planning Liaison role. New York State's nation-leading climate policies are promoting unprecedented investment in new clean energy resources. Projects seeking to connect to the grid must undergo the NYISO's Interconnection study process to determine deliverability, impacts to reliability and cost estimates for possible upgrades. The Senior Stakeholder Services Representative Planning Liaison is responsible for a range of activities providing customer-service and technical support to developers proposing projects in NYISO's Interconnection Queue. The position collaborates closely with developers, guiding them through the Interconnection process while serving as an important conduit for exchanges of information with NYISO's Planning Department, and other departments as needed. The Senior Stakeholder Services Representative Planning Liaison coordinates directly with the Manager of Stakeholder Services and the Senior Manager of Interconnection Planning, Project Managers, and the Legal Department, to serve as the primary interface for project developers with proposed projects in NYISO's Interconnection Queue. ESSENTIAL DUTIES and RESPONSIBILITIES The Senior Stakeholder Services Planning Liaison will exemplify the following skills. CUSTOMER SERVICE The Senior Stakeholder Services Representative Planning Liaison provides guidance and support to developers and industry stakeholders as the NYISO evaluates the impact of proposed generation, transmission, and load projects on the New York electric system. This includes new renewable electric energy generation facilities connecting to the bulk electric system as well as upgrades to existing facilities integrating innovative technologies to meet New York State's clean energy goals. Effectively engage interconnection developers, Market Participants, prospective Market Participants, and Stakeholders in the Interconnection Planning process. Collaborate with all parties to identify and effectively resolve their interconnection-related issues/inquiries, which can be highly technical and complex in nature. The Senior Stakeholder Services Representative Planning Liaison is responsible for partnering with NYISO's internal teams, specifically, Interconnection Planning, Legal, Market Design, Member Relations, and Stakeholder Services to support and analyze customer inquiries related to projects in NYISO's Interconnection Queue. The Senior Stakeholder Services Planning Liaison will schedule, lead, and participate in calls with external Stakeholders acting as a subject matter expert on the Interconnection Process. This includes meetings with developers, Market Participants, Senior Executives and Economic Development agencies across New York State. Receive, initiate, and coordinate tracking of customer inquiries pertaining to the Interconnection Planning process, Interconnection Portal, as well as NYISO's markets, products, and services. Responsible for the collection and maintenance of customer inquiry and contact data in NYISO's CRM-Customer Relationship Software. Responsible for the creation and administration of all Interconnection Portal accounts providing access to Planning studies and project materials. Responsible for actively identifying Interconnection customer issues and communicates them to internal audiences. In doing so, the position serves as an advocate for strong and consistent customer service. Able to maintain composure and confidence when faced with ambiguous, tense, or stressful situations including the ability to engage/update management when necessary. Demonstrate the ability to deal with difficult issues and Stakeholders with professionalism and respect with little to no supervision. Work in conjunction with Interconnection Project Managers to review timelines with the Planning study process and communicate updates to developers and Stakeholders. Participate in Stakeholder Governance meetings while providing summaries to NYISO staff including Planning, Legal and Senior leadership across the organization. TECHNICAL KNOWLEDGE The Senior Stakeholder Services Planning Liaison must be able to comprehend and resolve technical issues, working independently and in a team environment, performing complex tasks resolving inquiries impacting Market Participants and Developers interacting with NYISO's Interconnection Queue, Interconnection Portal, and Planning study process. Performs detailed research to provide resolution of complex inquiries on an independent basis. The Senior Stakeholder Services Planning Liaison will demonstrate a thorough understanding of the NYISO's markets and processes while meeting the individual needs of the customers participating in NYISO's wholesale electric market and proposing projects in the Interconnection Queue. Participates in internal/external audit review process to validate proper controls are being followed. Develops recommendations and detailed plans/procedures to improve operations of the Stakeholder Services Interconnection role. Ability to take a lead role in implementation of new procedures for supporting developers proposing projects in the Interconnection Queue as well as identify areas where controls can be added to bolster existing processes. Evolve current knowledge of the energy industry and NYISO system applications involved in supporting the Interconnection process by following pertinent energy news as well NYISO technical bulletins, manuals, guides, and tariff updates and changes. Convey this knowledge in discussions with both internal and external Stakeholders. Support external and internal understanding of new or proposed new interconnection rules and processes, support internal teams in the development and implementation of new interconnection rules and processes. Work directly with the Interconnection Planning team, Legal, and IT to test and coordinate new product enhancements to the Interconnection Portal and project management tool integrated within the Portal. QUALIFICATIONS: Bachelor's degree from an accredited university or college required (Engineering, Finance, Business, Economics or Communications). Seven years' experience in the electric utility industry or related technical field. Experience in customer service for technical products or services desired. Knowledge of NYISO's Interconnection Planning processes desired. Knowledge of Salesforce CRM platform desired. Ability to work independently, while being part of a vibrant team dynamic in a matrix environment. Passion for problem solving and working withing a fast paced and solution driven environment. Prior leadership experience is a plus but not required. CERTIFICATES, LICENSES, REGISTRATIONS Technical, Business Process or Customer Service-related certificates are a plus but not required. ADDITIONAL REQUIREMENTS Strong oral and written communication skills; Strong interpersonal and leadership skills; PC proficiency; Sound business acumen; Able to effectively interface with all levels of internal and external customers; Ability to perform in a team environment. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit, and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences, and training. This position may require work on nights, weekends, or holidays. The NYISO offers the flexibility to work both in the office and remotely, providing our employees with an enhanced work life balance. While the majority of the responsibilities of this role can be performed remotely, in most cases, employees will have periodic on-site requirements based on business needs. The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs. All offers of employment will be made contingent upon the successful completion of a drug screening and background check. The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices. #LI-Hybrid Salary Range$76,200—$127,200 USD
    $76.2k-127.2k yearly 12d ago
  • Pharmacy Customer Service Assoc. Cert

    Walgreens 4.4company rating

    Customer Service Assistant Job In Cambridge, NY

    **Job Objectives** Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. **Job Responsibilities/Tasks** **Customer Experience** + Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. + Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). **Operations** + Provides customers with courteous, friendly, fast, and efficient service. + Recommends items for sale to customer and recommends trade-up and/or companion items. + Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products. + Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. + Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. + Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. + Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. + Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. + Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. + Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. + Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). + Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. + Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. + Has working knowledge of store systems and store equipment. + Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. + Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). + Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. + Complies with all company policies and procedures; maintains respectful relationships with coworkers. + Completes special assignments and other tasks as assigned. **Training & Personal Development** + Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. + Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments. Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services. As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home. **Job ID:** 1502553BR **Title:** Pharmacy Customer Service Assoc. Cert **Company Indicator:** Walgreens **Employment Type:** Part-time **Job Function:** Retail **Full Store Address:** 2 N PARK ST,CAMBRIDGE,NY,12816 **Full District Office Address:** 2 N PARK ST,CAMBRIDGE,NY,12816-01105-18207-S **External Basic Qualifications:** + Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) + Requires willingness to work flexible schedule, including evenings and weekend hours. **Preferred Qualifications:** + Prefer six months of experience in a retail environment. + Prefer to have prior work experience with Walgreens. + Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. + Prefer good computer skills. + Prefer the knowledge of store inventory control. + Prefer PTCB certification. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits **Shift:** Various **Store:** 18207-CAMBRIDGE NY
    $30k-44k yearly est. 39d ago
  • Automotive Customer Service Advisor - 3055

    Tupeloms

    Customer Service Assistant Job In Queensbury, NY

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $30k-37k yearly est. 9d ago
  • Customer Care Lead

    VRC Metal Systems 3.4company rating

    Customer Service Assistant Job In Clifton Park, NY

    Requirements Competencies: · Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered. · Must have some computer knowledge. · Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management. · Ability to work with external customers, potential customers, vendors, and suppliers. · Able to retain knowledge of services lines, prices, and delivery times. · Ability to multi-task, prioritize and manage time effectively. · Flexible, spontaneous, and able to deal with the unexpected. Work Environment: Must be able to tolerate heat in the summer and cold in the winter. Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material. Education and Eligibility Requirements: · One (1) years' experience. · Knowledge and ability-English and grammar. · Pleasant telephone voice/manner. · Ability to operate simple office equipment sufficiently to perform the job. · Typing skills (preferably 45-55 wpm) with 95 - 100% accuracy. · Must have proven customer support experience. · Must know 10-key by touch. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice. Salary Description $22 dollars per hour
    $22 hourly 10d ago
  • Customer Service - Parts Counter

    Haun Companies

    Customer Service Assistant Job In Menands, NY

    Full-time Description Haun Welding Supply is seeking a highly motivated and customer-focused individual to join our team as a Parts Counter Sales Representative. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping customers. If you are a team player with a passion for customer service and technical support, we encourage you to apply for this exciting opportunity. Responsibilities: Provide exceptional customer service experience to all customers, both in-person and over the phone Assist customers with technical support inquiries and troubleshoot issues Work closely with the sales team to accurately complete customer orders and ensure customer satisfaction Process branch transfers and maintain inventory counts Maintain a positive and professional attitude at all times Requirements High school diploma or equivalent, must be 18 years of age Minimum of 1 year of customer service experience Strong technical skills and ability to troubleshoot technical issues Excellent communication skills, both verbal and written Ability to work in a fast-paced environment and multitask effectively Ability to perform duties with a sense of urgency, exceeding customer expectations. Prior parts or service counter experience is a plus! Welding or industry knowledge is a plus! Ability to interact well with others and be a positive influence on morale of department, branch, and organization. Ability to move product on and off store shelves, to walk, stand, bend, stoop, or kneel for long periods of time, and to move freely throughout branch on a continual basis required. Perform your duties and responsibilities following the Haun Values; Helpful, Humble, Heart-driven and Honest. Haun Welding Supply offers competitive wages as well as a comprehensive benefits package including health, dental and vision insurance, 401k w/Company match, 100% paid life and long-term disability insurance, paid time off and paid holidays and More! Since 1958 Haun Welding Supply has been delivering the best in quality and value. This philosophy has helped Haun Welding Supply grow into an industry leader in selling and distributing welding equipment, tools and supplies throughout New York State, Northern Pennsylvania, Vermont, New Hampshire and Connecticut. As the many satisfied customers have come to know, THE HAUN COMPANIES offer products and services that you can depend on and an efficient cost-effective partnership that helps businesses succeed. We attribute the success of our companies to our exceptional team of Haun employees!
    $31k-44k yearly est. 60d+ ago
  • Service Supervisor

    Culligan International 4.3company rating

    Customer Service Assistant Job In Scotia, NY

    **Principal Duties and Responsibilities include but are not limited to:** * Perform daily review with individual Service Technicians, Installers and Route Drivers * Oversee a small team of 7 field employees, coordinating daily tasks and supporting their field operations. * Review all service orders and routes to verify billing accuracy * Assign and schedule all daily service work, deliveries, and warehouse activities * Identify opportunities to increase revenue through lead generation, approved incentive programs, equipment upgrades, and service call upselling * Consistently monitor and administer company policies and procedures to the team * Enforce minimum performance standards for call-backs, stops per day and overall productivity * Coach and counsel employees and address performance issues in a timely manner * Spend a minimum of 25% of time in the field performing service work or performing “Ride-Along Training Missions” to monitor and improve the performance of the team * Ensure in-house repairs and reconditioning of all reusable equipment are performed to company specifications * Schedule service staff for after hours and emergency call work. * Respond promptly to all customer inquiries, and personally respond to any and all negative customer situations * Visit any and all damage claims, and work with local and corporate management to ensure the proper filing of all general liability, fleet and workers compensation claims is performed timely and accurately * Cover paid-time-off of the personnel in the departments * Assemble pipe sections, tubing, or fittings, using couplings, clamps, screws, bolts, cement, plastic solvent, caulking, or soldering. * Install pipe assemblies, fittings, and valves for water treatment equipment using hand or power tools. * Complete basic installation and removal of water treatment equipment. * Ensure all Service, Route and Warehouse personnel receive an annual performance and salary review in a timely fashion * Review open service orders and open route tickets daily * Conduct monthly safety meetings, maintain the local safety program and incentive plans, and document attendance and topics covered * Distribute and communicate all service and installation manuals, service tip sheets and product bulletins to staff * Perform financial analysis of revenue and cost categories to identify opportunities for improvement * Achieve and exceed budgeted service and route revenues, as well as gross margins * Maintain an organized and neat warehouse * Manage, maintain and secure equipment inventory and supplies * Keep inventory control log current and in balance * Adhere to all defined fleet PM schedules, and ensure all drivers properly inspect and maintain the vehicles * Enforce all company fleet requirements and meet all federal or DOT regulations. * Must abide by all company policies as contained in the company employee handbook. **Minimum Requirements:** * 3-5 years front line supervisory or management experience * 3-5 years water treatment experience or plumbing background preferred * Working knowledge of Microsoft Office programs, specifically Excel, Outlook and Word * Valid driver's license and all state mandated special motor vehicle operations certificates * Ability to motivate and lead others * Outstanding communication and customer service skills **Physical Requirements:** * Occasional lifting and carrying of water treatment equipment, bottled water and coolers, salt, and any other products or supplies for the business * Transportation by two-wheel cart, objects weighing 50 - 100 pounds as needed * Significant walking and standing **Work Environment:** While performing the duties of this job, the employee frequently works in outside weather conditions and therefore could be exposed to a variety of elements. **Equal Opportunity Statement**: Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes. **Compensation & Benefits:** **Pay:** $65,000K-70,000K/year Employees of Culligan receive a competitive benefits package and exclusive privileges, including: * Medical * Dental * Vision * 401(K) * Product Discounts * Paid Time Off Culligan has over 87 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest “Best Buy” rating, plus the famous iconic “Hey Culligan Man” tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries. The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives. The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher levels of profitability. ***Culligan by WaterCo is an Equal Opportunity Employer.*** ***#PRO*** **Qualifications** **Skills** **Behaviors** ** **Preferred**** **Leader** **:** Inspires teammates to follow them **Dedicated** **:** Devoted to a task or purpose with loyalty or integrity **** **:** **Motivations** **:** **Education** **Experience** ** **Required**** **5 years:** Supervisory ** **Preferred**** **5 years:** Plumbing or Related Experience **** **Licenses & Certifications**
    2d ago
  • All Shifts - Customer Service

    Vent Fitness, Inc. 3.9company rating

    Customer Service Assistant Job In Guilderland, NY

    * 2080 Western Avenue, Guilderland, NY, USA * 15.00 per hour * Hourly * Part Time Email Me This Job **Passion / Integrity / Professionalism / Customer Service** Our customer service team is responsible for being the first point of contact for new and existing members. The first person a member sees when they arrive and the last person they see when leaving, our customer service team sets the tone for our members experience while at the club. Our team members are fully versed on club operations and services and have one of the busiest positions in the club. Attention to detail, professionalism and passion are key attributes of the ideal candidate. In addition to greeting and interacting with members, our customer service team serves protein shakes, operates cash register, assists with member tours and questions, enrolls members in fitness classes and sessions, handles incoming phone calls and assists with cleaning in our facility. Team members in this position are typically cross trained to perform many different functions. Prior experience in a fast paced retail business is helpful. Fitness minded individuals are encouraged to apply. This position provides opportunity for advancement into personal training, group Exercise instruction and management. EOE You must select a location. You must select an education status answer. You must select a seeking status answer.
    $24k-31k yearly est. 14d ago
  • CID/Resort Call Center

    Opal Collection

    Customer Service Assistant Job In Bolton Landing, NY

    Summary: Our Call Center Agents are responsible for being a warm friendly voice of the resort. They will be receiving all incoming calls from guests who are on the property by assisting them with questions, requests, and room service orders. Off-property guests who need to be directed to the correct department. They will also play an integral role in communicating information between departments. Essential Duties and Responsibilities include the following: · Answer all incoming calls with a friendly and welcoming tone · Screens and route calls to the correct departments or person · Be knowledgeable of all hotel facilities and hours of operations · Answer any questions about the resort and its offerings · Input guest and employee requests into HotSOS and follow up accordingly · Take room service orders and input into Digital Dining · Become familiar with the operating system and know guest reservation information · Be acquainted with side work such as prep welcome packets, doggie bags, etc. · Place and make wake-up calls · Other duties may be assigned. Requirements · No previous experience is required but previous hospitality or call center experience is a plus · Must have great interpersonal skills · Requires excellent communication skills, both verbal and written · Must be able to work within a team · Must possess computational ability · Flexibility to work varying schedules including days, nights (no overnights), weekends, and holidays.
    $37k-52k yearly est. 60d+ ago
  • Guest Service Associate/Cashier - XtraMart

    Global Partners 4.2company rating

    Customer Service Assistant Job In Glens Falls, NY

    We are looking to add a Guest Service Associate/Cashier (GSA) to our family. Our GSA will be responsible for driving top notch guest experience while facilitating the completion of all store level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, “What differentiates us from the rest?" For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner's integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work. We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level. The Types of “Energy” You Bring You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work. You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone. You have excellent verbal communication and the ability to convey information clearly and effectively. You have superior relationship building skills and can establish a connection with guests. You are trustworthy, responsible, efficient and organized. You can handle a variety of tasks simultaneously. “Gauges” of Responsibility Greet guests and provide an enjoyable shopping experience for everyone. Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices. Operate the point of sale pursuant to corporate standards; maintain proper cash, lottery tobacco levels. Complete all store housekeeping functions (cleaning, dusting, sweeping, mopping, emptying trash etc). Replenish products and supplies ensuring in-stock conditions at all times. Communicate with store management regarding guest requests and vendor-related concerns. Check in external and internal vendors per established guidelines. Conducts gas tank inventory and merchandising projects assigned by management. Complete other tasks as assigned by management. “Fuel” for You Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development. Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support. The Road Ahead - We offer 401k and a match component! Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service. The GPS of our Interview Process First thing first, if you're interested in the role, please apply. The hiring manager will review your resume. If your experience would lend to this opportunity a recruiter or manager will contact you. We conduct either in person or “in person” zoom interviews and provide additional interview information needed at that time. Qualifications Must be available to work flexible hours that may include day, nights, weekends and or holidays Ability to perform basic computer functions Must have reliable transportation Ability to work in intermittent temperatures; i.e. outside, cooler, etc..., Ability to climb ladders & stairs, reach, bend, twist, stoop, kneel, crouch and lift/carry up to 25 lbs. Ability to freely access all areas of the store including selling floor, stock area, and register area Perform duties of the job in a timely manner You have the ability to count, read and write accurately to complete required paperwork. Education High School Diploma or equivalent We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we encourage you to apply even if you don't check every box. We embrace different perspectives, backgrounds and experiences. Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at ************.
    $34k-39k yearly est. 1d ago
  • Assistant Client Service Specialist (ACSS)

    Marshall & Sterling Inc. 4.6company rating

    Customer Service Assistant Job In Scotia, NY

    We're hiring for an Assistant Client Service Specialist to provide superior service and administrative support to the department. Responsibilities include: Work in conjunction with CSS and provide service to customers; copying, scanning, ordering MVRs, quoting, training to assist with various CSS duties. Request loss runs and issue proof of insurance as requested. Process transactions carefully paying attention to detail on a timely basis to minimize the potential for any errors and omissions exposure. Maintain professional accreditation necessary to meet agency standards. Participate in continuing education programs when available. Build and maintain a favorable and professional work relationship with staff members. Communicate with Supervisor/Manager any issues to ensure excellent customer service. Document in management system, all conversations with clients and or carriers pertaining to coverages and exposures. Adhere to workflow procedures and follow guidelines to reduce the risk of E&O claims. Promptly report all E&O claims and potential E&O claims. Adhere to established employee manual policies and guidelines. Maintain confidentiality in all aspects of client, staff and agency information. Perform other duties and projects as assigned. Requirements: Experience and knowledge of Microsoft Office programs. Experience with AMS360 a plus Prior experience in insurance; commercial insurance a plus. NYS insurance Brokers license required within a year. Positive attitude, works effectively and relates well with others including superiors, colleagues and individuals inside and outside the company. High level of organizational ability with attention to detail. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Salary Range is $37,500 - $42,500. The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. PI36d0a9926f98-26***********3
    $37.5k-42.5k yearly 60d+ ago

Learn More About Customer Service Assistant Jobs

How much does a Customer Service Assistant earn in Moreau, NY?

The average customer service assistant in Moreau, NY earns between $28,000 and $45,000 annually. This compares to the national average customer service assistant range of $26,000 to $42,000.

Average Customer Service Assistant Salary In Moreau, NY

$36,000
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