Customer service assistant jobs in OFallon, MO - 1,278 jobs
All
Customer Service Assistant
Customer Service Representative
Customer Service Advisor
Customer Service Supervisor
Customer Support Representative
Customer Service Expert
Service Representative
Service Lead
Service Specialist
Customer Service Associate
Customer Support Specialist
Customer Service Clerk
Customer Service Professional
Call Center Specialist
Customer Service Consultant
Adobe Customer Journey Analytics Expert
Pacer Group 4.5
Customer service assistant job in Saint Louis, MO
Custom report/dashboard creation using Adobe Customer Journey Analytics workspaces
Experience creating custom projects in Adobe CJA
Strong storytelling & visualization skills to influence design decisions
Proficiency in data visualization, demonstrating value without relying on traditional sales data
$40k-75k yearly est. 1d ago
Looking for a job?
Let Zippia find it for you.
Customer Service Associate II
Bausch + Lomb 4.7
Customer service assistant job in Saint Louis, MO
Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the worldfrom the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.
Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.
**Objectives:** This position is responsible for processing implant cards returned to Bausch + Lomb which includes processing unbilled implant Purchase Orders, maintenance of Physician information, and helping to identify and resolve problems. As part of the Customer Operations department, this position will also share responsibility for providing superior customer satisfaction by responding to customer or sales representative inquiries for products in the Surgical Division.
**Responsibilities**
Provide support for set-up and changes to accounts in customer master database including: working with CustomerService, Sales and Credit teams.
Implant card preparation, scanning, and maintenance.
Administer weekly reports for unbilled data and provide supporting information where necessary to collect purchase orders from customers. Implant card preparation, scanning, and maintenance.
Maintenance of customer contacts through SFDC.
Assist Sales, CustomerService and the regional team as necessary.
Must be able to establish a thorough understanding of our products and communicate information accordingly.
Must be able to employ customerservice skills to assist the customer and internal Sales representatives in difficult situations.
Support all business aspects in accordance with GAAP, ISO, SOX and FDA standards and requirements.
**Requirements:**
High School Diploma.
Minimum 2 years CustomerService experience.
Proficient with Microsoft Office Suite (Word, Excel, Outlook).
Demonstrate excellent organizational skills along with the ability to handle multiple tasks.
Strong Communication skills required (verbal and written). Must be detail oriented.
Must be dependable and consistent on attendance.
Experience working with data within database environments.
**Preferred Qualifications:**
Some college
Experience working in a regulated industry such as medical device or healthcare.
**We offer competitive salary & excellent benefits including:**
+ Medical, Dental, Eye Health, Disability and Life Insurance begins on your hire date
+ 401K Plan with company match and ongoing company contribution
+ Paid time off vacation (3 weeks - prorated upon hire), floating holidays and sick time
+ Employee Stock Purchase Plan with company match
+ Employee Incentive Bonus
+ Tuition Reimbursement (select degrees)
+ Ongoing performance feedback and annual compensation review
This position may be available in the following location(s): [[location_obj]]
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
For U.S. locations that require disclosure of compensation, the starting pay for this role is between [$000,000.00 and $000,000.00] [or $00.00 - $00.00 per hour]. The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors.
U.S. based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance, a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.
Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.
To learn more please read Bausch + Lomb's Job Offer Fraud Statement (******************************************************************************************************** .
Our Benefit Programs:Employee Benefits: Bausch + Lomb (*****************************************
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
$34k-39k yearly est. 8d ago
Client Service Lead
Inrhythm
Customer service assistant job in Saint Louis, MO
Who We Are
InRhythm's mission is to make a dent in the digital economy. Today, InRhythm is currently engaged by Fortune 50 enterprises and Startups to bring their next generation of digital products and platforms to market. We have helped hundreds of teams launch mission-critical products that have created a positive impact worth billions of dollars. The projects we work on literally change the world. They change the way we live and work and think in a positive way.
An Inc. 5000 hall of fame Fastest Growing Company for 9 years, Deloitte Fast 500 company for 5 years, and Consulting Magazine Fastest Growing Company winner several years in a row, we look forward to continuing to expand with thought leaders like you!
Our team of A+ thought leaders doesn't just join us for a job, they join us to do what they love. It's that passion that has helped us grow over 300% and consistently deliver on our commitment to helping our clients develop better, faster, and in rhythm.
How We Do It
We bring enterprises' most urgent, important products to market with high-velocity, high-quality and 10x impact. We enable innovative high-velocity cultures by coaching teams with the right mix and maturity of modern tools, methods, and thought leadership. Our goal is to work on projects that create a $100 Billion digital economy of impact in our lifetimes!
People at InRhythm are entrepreneurs and innovators at heart, we value individuals who find new ways to overcome challenges. all while ensuring your career accelerates faster than it ever has before.
Why InRhythm
As a values-driven organization, we believe in strong-knit employee communities, and continuous advancement, encouraging learning and growth, respect the challenging of norms, and welcome thought-provoking ideas. Our teams learn from each other through comprehensive workshops, work on innovative team projects, and partner with thought leaders to help advance the industry we're most passionate about. Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy, "InRhythm” lives.
InRhythm offers a suite of great employee benefits, including comprehensive healthcare plans, skills training, wellness reimbursements, and free dinner on your birthday for you and your family. If you're looking forward to working with awesome colleagues in a high-growth environment and tight-knit community, we're looking forward to hearing from you.
We're looking for a Client Service Lead
As a Client Service Lead at InRhythm, you serve as the primary liaison between our organization and our clients, ensuring successful project delivery, fostering positive client relationships, and driving overall client success. This role combines elements of site leadership and client success management to provide comprehensive support to our clients and internal teams.
Responsibilities:
Client Relationship Management:
Serve as the main point of contact for clients, building and maintaining strong relationships to understand their needs and objectives.
Collaborate with clients to define project requirements, deliverables, and success criteria, ensuring alignment with InRhythm's capabilities and resources.
Act as a trusted advisor to clients, providing insights, recommendations, and strategic guidance to help them achieve their business goals.
Project Oversight and Delivery:
Lead project planning, execution, and delivery, working closely with internal teams to ensure projects are completed on time, within scope, and to the client's satisfaction.
Monitor project progress, identify potential risks or issues, and proactively address them to mitigate impact on client relationships and project outcomes.
Serve as an escalation point for project-related issues, resolving conflicts, and facilitating resolutions to ensure project success.
Resource Management and Team Leadership:
Manage a team of Engagement and Program Managers, providing leadership, guidance, and support to ensure effective management of client engagements.
Coordinate resource allocation and utilization to optimize project delivery and meet client expectations.
Foster a collaborative and high-performance team culture, promoting professional development and growth opportunities for team members.
Sales Support and Business Development:
Collaborate with the sales and solution development teams to identify new business opportunities, participate in sales meetings, and contribute to proposal development.
Provide input on client requirements, market trends, and competitive insights to inform sales strategies and proposals.
Actively engage in business development activities, including networking events, industry conferences, and client meetings to expand InRhythm's client base and drive revenue growth.
Client Success and Satisfaction:
Monitor client satisfaction levels, gathering feedback and insights to continuously improve client experiences and strengthen relationships.
Develop and implement client success strategies, initiatives, and programs to enhance overall client satisfaction and retention.
Advocate for clients within InRhythm, ensuring their needs and expectations are met and exceeded across all interactions and touch points.
Qualifications:
Minimum 10+ years of experience in client-facing roles within the IT consulting or professional services industry.
Proven track record of successfully managing client relationships, delivering large programs with Agile Program/Project management, and driving business results and alignment based on roadmap and product vision
Strong leadership and team management skills, with the ability to inspire and motivate cross-functional teams.
Excellent communication, negotiation, and problem-solving abilities, with a customer-centric mindset.
Strategic thinker with a results-oriented approach and a passion for driving client success.
Bachelor's degree in business, management, engineering, or a related field; MBA or equivalent preferred.
$46k-94k yearly est. 3d ago
Vietnamese/Korean Bilingual Customer Support Representative
Blinkrx
Customer service assistant job in Chesterfield, MO
Hi,
BlinkRx is currently hiring "Bilingual Korean/Vietnamese Customer Support Specialist" to work Fulltime with us. Interested candidates can share their resume to "*********************************".
Bilingual Korean/Vietnamese Customer Support Specialist
Location: Chesterfield, MO & Pittsburgh, PA
Responsibilities:
Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
Provide patient care to accurately support pharma programs and triage to appropriate teams when required
Strive to meet and exceed structured performance targets.
Document all call information and data discovery according to operating procedures
Utilize Knowledge Base materials as a foundation for resolving inquiries
Maintain confidentiality of patient and proprietary information
Develop a working knowledge of company related security and privacy practices.
Participate in continued education on product changes, new features and product launches
Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes
Requirements:
Bilingual Vietnamese required, with strong command of the English language
High school diploma or GED required, Bachelor's degree strongly preferred
Customerservice or inbound call center experience required
Healthcare, pharmacy or other relevant industry experience strongly preferred
Strong verbal and written communication skills
Sound technical skills, analytical ability, good judgment, and strong operational focus
A passion for providing top-notch patient care
Ability to work with peers in a team effort and cross-functionally
Strong technical aptitude and ability to learn complex new software
Location/Hours:
Full time, 40 hrs/week (5x8), rotating Saturdays 1/month: 9am- 5pm
Availability Monday-Friday across various shifts 8am- 9pm (including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm)
Scheduling flexibility, as your schedule may change over time according to business needs
Onsite: 400 South Woods Mill Rd, Suite 100, Chesterfield, MO 63017
Benefits
Medical, dental, and vision insurance plans that fit your needs
401(k) retirement plan
Paid time off, sick time & holidays
Paid parental/baby bonding leave
Daily meal stipend for onsite marketplace
Pre-tax transit benefits and free onsite parking
$30k-39k yearly est. 3d ago
Customer Service Sales Representative
Altyn Marketing LLC
Customer service assistant job in Saint Louis, MO
Job Title: Spectrum Sales Representative Job Type: Full-Time (40 hours/week) Pay: $60,000 $75,000 per year Schedule: 8-hour shifts (morning/evening), weekends required About the Role We are hiring entry-level Sales Representatives to promote Spectrum products in a retail store environment. This role offers paid training, performance-based promotions, and long-term career growth.
Responsibilities
Sell Spectrum products and services in a retail setting
Greet customers and identify their wireless and entertainment needs
Upsell and cross-sell plans, accessories, and bundles
Meet or exceed sales goals
Maintain a clean and organized store
Work as part of a team to deliver excellent customerservice
What We Offer
Competitive pay ($60K $75K)
Paid training
Fast promotion opportunities based on performance
Team events, recognition programs, and travel opportunities
Mentorship and leadership development
Requirements
Customerservice or retail experience (preferred, not required)
Strong communication skills
Motivated, positive, and goal-oriented
Flexible availability, including weekends
Must be able to commute to St. Louis, MO 63101
Apply Now
Qualified candidates will be contacted within 48 hours, or contact our HR Team *****************
$60k-75k yearly 24d ago
Customer Service Supervisor
Roha
Customer service assistant job in Saint Louis, MO
From one small office in India in 1972 to a leading Multinational Company, engaged in Manufacture and Marketing of colors and food ingredients, ROHA today has offices in 22 countries, 14 technical application labs in many time zones globally. Manufacturing facilities are spread out across 14 countries: US, UK, Spain, Italy, India, South Africa, Vietnam, Indonesia, Thailand, China, Egypt, Brazil, Mexico & Australia. ROHA's products are marketed in more than 130 countries. Its portfolio includes natural extracts (oleoresins, juices and concentrates), an exclusive range of synthetic colors for the cosmetics and household goods industries, industrial colors, and animal feed additives.
We are hiring CustomerService Supervisor
Candidates must be based in St. Louis
5 days Working
Reporting to Operations Manager
Essential Duties and Responsibilities
Order Processing
Manage order processing from beginning to end, including order entry, order approval, pick tickets, packing slips, documentation and invoice creation, including uploading to customer respective portals
Review R003 daily with manufacturing & procurement. Communicate delays or allocations directly to the customers and request a revised order with new dates
Support the operations manager to develop and update written SOP's, to ensure all processes are documented and followed by the CS team
Ensure accuracy with all EDI order processing and invoice submissions
Customer Communication
Handle complex or escalated customer complaints or issues related to CS processes and ensure prompt and satisfactory resolution
Lead CAPA investigations and implement corrective actions for all CAPA findings related to the CS team
Internal Coordination
To be the main point of contact for customers' operational needs within ROHA, and coordinate with all internal personnel and departments for accurate, timely, and complete response to all customer needs and requests for orders.
Keep respective Account Managers and Sales Director informed of all customer order issues, action plans, and resolutions.
Team Supervision
Monitor and document any performance, attendance, or conduct issues within the team as per company policies.
Provide ongoing training and coaching to improve team performance and develop skills, including resolving customer issues and maintaining professionalism.
Track and evaluate performance of each customerservice representative, using SAP generated reports or similar metrics, providing constant feedback and conducting periodic performance reviews.
Prepare and review reports on customerservice performance metrics as designed by the operations manager monthly
Perform additional duties that may be assigned by Management
Follows all operating procedures, safety regulations, and policies and procedures set forth by the company in addition to all local, state and federal employment laws
$32k-45k yearly est. 3d ago
Customer Service Representative | Part-Time | Centene Community Ice Center
AEG 4.6
Customer service assistant job in Maryland Heights, MO
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. The CustomerService Representative is responsible for the Front Information Desk. This is where the CustomerService Representative can be most effective to greet our guests, answer questions, check in vendors, accept and log deliveries, answer incoming telephone calls, maintain lost and found items, accept payment(s) for programs, events and point-of-sale purchases and confirm or adjust (as needed) locker room assignments. The CustomerService Representative also performs a variety of other support for the administration office, staff and the facility in general.
This role will pay an hourly rate of $15.00
Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.
This position will remain open until April 10, 2026.
Responsibilities
Provides information about the Centene Community Ice Center/St Louis Music Park programming, events, and concerts to walk up customers and callers.
Responds to inquiries regarding services, facilities, programs and events.
Deals directly with the public in person and over the phone giving out general information, answering questions, explaining procedures and gathering facts and pertinent information regarding problems and complaints.
Operates computerized public information and reservation systems in an efficient and accurate manner.
Responds to customer inquiries via telephone, in person and/or in writing as required.
Performs a variety of office clerical support activities.
Keeps supervisor and other appropriate staff informed of problems or other matters.
Interpret and enforce ice arena rules for customers.
Collect fees and record in software.
Qualifications
Must be 18 years of age, or older.
Ability to work a flexible schedule based on events, including long hours, nights, weekends and
holidays as needed.
Excellent customerservice.
Ability to follow basic instruction and direction.
$15 hourly 8d ago
Client Services Support Representative
Blitt & Gaines P.C 3.6
Customer service assistant job in Saint Louis, MO
About Blitt and Gaines, P.C. Blitt and Gaines, P.C. is a leading debt collection law firm with over 30 years of experience representing most of the nation's largest financial institutions. With nine offices across Arizona, Arkansas, Illinois, Indiana, Iowa, Kansas, Missouri, Tennessee, and Wisconsin, our attorneys and support teams deliver high-quality, compliant, and ethical legal services.
At the heart of our firm are people-our clients, our employees, and the partnerships we build. Guided by our philosophy-Collect Compliantly. Litigate Ethically. Lead Effectively. Exceed Expectations. Expect Excellence-we uphold integrity, respect, and fairness in every interaction.
Job Title: Client Services Support Representative
Job Summary:
The Client Services Support Representative is responsible for reviewing assigned accounts and determining the next appropriate action in accordance with established processes, coding requirements, and client-specific workflows. This role focuses on handling closures, settlements, and special handling claims while ensuring accuracy, compliance, and timely completion of tasks. The representative will utilize review lists, training materials, and documented procedures to apply the correct coding mechanisms and move accounts through the proper workflow.
The ideal candidate is detail-oriented, able to follow instructions, works well with team members, and can adapt to evolving client needs and internal process updates.
Essential Duties:
Review accounts from system queues, review lists, or task batches and determine the next appropriate action quickly and accurately.
Apply proper coding and documentation based on established workflows for closures, settlements, and special-handling matters.
Process settlement approvals, documentation updates, and follow-up actions within required timelines.
Handle account closures, including verifying eligibility, confirming required documentation, and updating system statuses accordingly.
Manage special-handling claims in accordance with client-specific instructions, escalation guidelines, and regulatory compliance.
Follow documented procedures, training materials, and written instructions to apply coding and process steps consistently.
Navigate multiple software systems, screens, and workflow tools efficiently.
Maintain required accuracy, productivity, and quality benchmarks in a fast-paced, high-volume environment.
Collaborate with internal teams, including operations, compliance, and management to resolve issues or clarify instructions.
Communicate clearly with supervisors and management regarding discrepancies, challenges, or needed clarifications.
Participate in team training sessions, cross-training, and process-improvement efforts as workflows evolve.
Ensure all work is completed reliably, consistently, and within expected timeline.
Knowledge, Skills and Abilities:
High school diploma or equivalent required; some college preferred.
Strong proficiency with computers, and Microsoft Office tools with intermediate knowledge of Microsoft Excel required. Candidates must be efficient in using Excel functions such as filters, conditional formatting, and pivot tables to review, organize, and analyze data.
Ability to effectively use other Microsoft Office applications, including Outlook and Word, for daily communication and documentation.
Strong typing and data-entry skills, with the ability to maintain accuracy and efficiency in a high-volume environment.
Prior experience in client services, administrative support, account review, or similar detail-oriented roles preferred.
Strong reliability and consistent attendance are essential.
Comfort working in a fast-paced, high-volume environment with frequent updates and process changes.
Ability to learn new systems, tools, and workflows quickly and apply them with confidence.
Ability to follow instructions and documented procedures precisely.
Effective written and verbal communication skills.
Strong organizational and time-management skills.
Ability to work effectively as part of a team.
What We Offer: Blitt and Gaines, P.C. offers a competitive compensation and benefits package, including:
Competitive base pay
Paid Time Off (PTO) and Paid Holidays
Comprehensive health, dental, vision, and life insurance
Short-Term Disability
401(k) retirement plan
Profit sharing
Professional growth and advancement opportunities
$27k-36k yearly est. 5d ago
Customer Service Representative - State Farm Agent Team Member
Anthony Luster-State Farm Agent
Customer service assistant job in Saint Louis, MO
Benefits:
Incentive travel
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
401(k) matching
About our Agency:
We're proud to celebrate 15 years of serving our community with a strong, dedicated team of 11 members across two offices. Our agency is built on fostering a positive, collaborative atmosphere where every team member is valued. We prioritize work-life balance and strive to create an environment where achievements are recognized, growth is encouraged, and trust is at the core of everything we do.
New hires can expect a comprehensive onboarding program with both practical and theoretical training, as well as ongoing licensing support through discounted study materials and mentorship from our experienced team. We believe in celebrating milestones-whether it's a birthday or work anniversary-because your journey with us matters.
We also offer a range of benefits, including group health and life insurance, a 401(k), personal time, vacation days, and sick leave. If you're looking for a workplace that values your growth, supports your professional development, and celebrates your successes, we'd love to have you on our team!
Your Role and Responsibilities:
Build and maintain lasting relationships with our valued customers.
Utilize a customer-centric, needs-based approach to help clients understand and select from our top-tier insurance options.
Drive business growth by generating leads, coordinating appointments, and effectively marketing our tailored products and services.
Ensure customer satisfaction through proactive follow-up and problem-solving.
What We're Looking For:
A genuine interest in marketing products and services based on customer needs.
Exceptional communication skills - written, verbal, and listening.
A people-oriented mindset with strong attention to detail.
Proactive problem-solving abilities.
The ability to learn and adapt to computer functions.
A team player who thrives in a collaborative environment.
$27k-35k yearly est. 8d ago
Customer Service Representative - State Farm Agent Team Member
Bradford O'Neil-State Farm Agent
Customer service assistant job in Saint Louis, MO
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of CustomerService Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
Responsibilities
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customerservice. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
401K
Salary plus commission/bonus
Paid time off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my agency
Requirements
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customerservice
Ability to work in a team environment
Ability to effectively relate to a customer
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
$27k-35k yearly est. 8d ago
Customer Support Specialist
Balchem Corporation 4.2
Customer service assistant job in Maryland Heights, MO
Balchem Corporation develops, manufactures and markets specialty ingredients that improve and enhance the health and well-being of life on the planet, providing state-of-the-art solutions and the finest quality products for a range of industries worldwide. Our corporate headquarters is located in Montvale, New Jersey, and we have a broad network of sales offices, manufacturing sites, and R&D centers, primarily located in the US and Europe. Founded in 1967, Balchem is a publicly traded company (NASDAQ BCPC) with annual revenues over $900 million and a market cap exceeding $4.0 billion. The company consists of three business segments: Human Nutrition & Health; Animal Nutrition & Health; and Specialty Products. Balchem employs over 1,400 people worldwide who are engaged in diverse activities, committed to developing the company into global market leadership positions. To learn more about our dynamic, stable and growing company, visit ***************
POSITION SUMMARY:
This position handles all order processing for current accounts as well as new business while providing support to all managers for sales reporting, projects and other sales requirements needed.
ESSENTIAL FUNCTIONS:
Responsible for responding to all E-mail, Fax, or Telephone inquiries of product, price, shipping costs, and documentation
Proactively follow-up with customers on inquiry status
Proactively seek orders based upon inquires and prior demand
Process Orders:
Responsible for assigning shipping and payment terms including credit applications if required
Updates all customer specific order instructions
Enters all orders into the ERP system
Works with production for Forecast/inventory needs
Responsible for all credits processed, tracking unauthorized customer deductions and filing freight claims for all damaged shipments
Communicates all critical information regarding customer complaints, quality and or micro issues, return, inventory needs etc. to the appropriate people
Reviews all past due invoices, makes collection calls if accounting is unable to receive a response
Performs all other duties as requested by management staff
Comply with all policies and procedures of the Corporation
REQUIREMENTS:
Proactive, communicative, pleasant and thorough email and telephone skills
Experience and success working with customers
Knowledge as user of ERP system
Independent, proactive and accuracy in responsibilities
College degree preferred, but High School diploma or GED acceptable
Manufacturing experience preferred
#IN
Balchem is committed to a workplace culture that values and promotes diversity, inclusion, equal employment opportunities, and a work environment free of harassment and hostility.
$32k-40k yearly est. 8d ago
Customer Service Representative(Account Management)
AZZ 4.3
Customer service assistant job in Saint Louis, MO
Since 1961, Precoat Metals (**************** has been setting the standards in the coil coatings industry worldwide. We are committed to this level of quality in both our product line and customerservice, and focus our resources on investigating and implementing new coil coating technologies, developing unique coatings, ink and film systems, and designing multifaceted prints while reducing the cycle time to market. We are able to achieve this "culture of excellence" thru the hard work and talent of the people on our team.
Job Description
Your previous customerservice/account management experience in a fast paced environment makes you the perfect candidate to fill our open position. You will be based at our St. Louis, MO HQ office and will work cooperatively with customers & members of the production and distribution team to grow existing customers, support new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.
In addition to being the representative of our customer and their advocate, you will:
Generate new & repeat sales by providing product and technical information in a timely manner
Determine customer requirements and expectations in order to recommend specific products and solutions
Present price, credit and terms in accordance with standard procedures and customers' profitability profiles
Accurately process customer transactions such as orders, quotes or returns
Provide accurate information regarding scheduling and availability of items
Obtain and provide accurate information relating to shipment dates and expected date of delivery
Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability
Increase sales and average order size by means of cross-selling, up-selling, add-on sales
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint
Remain current on consumer preferences, changes in local codes and product developments
Setup and maintain customer files
Identify trends in customer satisfaction or dissatisfaction
Manage time effectively, meet personal goals and work effectively with other members of the team
Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
Follow company policies and procedures
Present a professional image at all times to customers and vendors
Conduct ongoing customer needs, analysis, research of customer requirements through first party resources.
Complete contact activity reports
Assist in sales projects like price increases etc.
Qualifications
You will bring your High School diploma or equivalent and 2-5 years of customerservice or inside sales experience, preferably in an industrial setting along with being a highly motivated self-starter who is articulate, persistent & outgoing with a professional demeanor to the team. In addition to:
Must be able to work in a team-oriented, fast-paced, sales environment
Provide track record of consistently achieving or exceeding goals
Proficient to advanced computer skills with Microsoft applications, Word, Excel and Outlook
Superior customerservice & selling skills.
Superb communication and interpersonal skills
Strong organizational skills with the ability to prioritize & multi-task
Detailed oriented & able to work independently
Customer focused with exceptional telephone sales ability
Additional Information
We are an Equal Opportunity Employer. M/F/Disabled/Veterans
Precoat Metals is a Drug Free Workplace
We are an Equal Opportunity Employer.
Precoat Metals is a Drug Free Workplace
$29k-35k yearly est. 8d ago
Slot Service Specialist/Dual Rate Supervisor
Ameristar Casino Resort Spa St. Charles 4.6
Customer service assistant job in Saint Charles, MO
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Always maintains a positive attitude while supporting the policies of Senior Management of the Casino as well as Senior Management of Ameristar Casino Resort Spa St. Charles.
Adhere to established department and property policies and procedures regarding guest service standards; show commitment to Team objectives; be aware of Guest Satisfaction scores and work to achieve these goals as a Team. Show interest in staying well informed about the department and the property
Through teamwork with the Slot Leadership Team, ensure exceptional guest service and prompt response to guests' needs at all times.
This is a uniformed position, which requires that Team Members are in compliance with uniformed appearance standards while on property.
Must maintain the strictest confidence with any and all confidential information disclosed by an Ameristar entity.
Provide cash handling service to casino patrons in your assigned areas of Casino Floor.
Responsible for assigned casino funds and proper handling of funds exchanges.
Respond to change lights on slot machines, service calls from Dispatch and help all customers needing change or other assistance.
Notify the appropriate Ameristar staff members to render assistance outside the scope of your responsibilities.
Ensure that the slot machines are operating properly, and all procedures are executed according to company policy.
Perform minor slot machine repairs not requiring a Slot Technician.
Assist casino patrons with general questions concerning the Casino.
Comply with all Company and departmental policies, procedures, and internal controls.
All other duties as assigned.
Additional Information
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
$28k-33k yearly est. 5d ago
Customer Support Representative - Full Time
Dohrn Transfer 4.4
Customer service assistant job in Saint Louis, MO
Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry.
Dohrn is currently seeking a Full Time Customer Support Representative at our St Louis, MO terminal.
Monday - Friday, hours can vary between 7:00am - 5:00pm
Pay is $18.00/Hour
Benefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more.
POSITION SUMMARY:
To provide exceptional CustomerService and assistcustomers with inquiries and issues, acting as a liaison between the customer and the company.
Responsibilities
ESSENTIAL FUNCTIONS:
Field inbound emails, chats and calls providing exceptional customer experience
Respond to inquiries with excellent verbal & written communication skills
Trace and monitor accounts to ensure on-time delivery
Assist with scheduling pickups and completing deliveries
Educate, when possible, self-service options available to Customers
Act as a problem-solver to customer issues accurately & efficiently that arise throughout the day
Conduct account research & document fulfillment request
Perform other duties as needed
Excellent communication and active listening skills.
May require occasional travel
Qualifications
MINIMUM REQUIREMENTS
High School education or equivalent
Valid Driver License
Excellent communication skills- verbal, written & active listening
Excellent Mindset
Detail-oriented
Proficient in Microsoft applications along with proficient computer systems and data entry
Excellent attendance
Strong problem-solving and conflict-resolution abilities.
Patience and empathy to handle stressful situations calmly.
Ability to multitask, manage time, and stay organized.
Ability to work both independently and as part of a team
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
Primarily sedentary work, which involves sitting most of the time
May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc;
Visual Acuity including regular use of items including a computer screen or monitor
Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers
Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of others
Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.
$18 hourly Auto-Apply 19d ago
Customer Service
Barron Sports 4.4
Customer service assistant job in OFallon, MO
Benefits:
401(k) matching
Employee discounts
Flexible schedule
401(k)
Competitive salary
Opportunity for advancement
Training & development
COMPANY AND CULTURAL DESCRIPTION:
At the Barron Swim School, were all about giving kids aged 4 months and up, the chance to shine in the water. Located in the heart of O'Fallon, MO, were proud to offer top-tier swim lessons that blend expert stroke development with essential water safety skillsbecause every family deserves the best!
Picture yourself in a role where you can brighten someones day, connect with families, and make a real impact in your community. At Barron Swim School, youll join a lively, fast-paced team that feels like familyfull of supportive coworkers and a shared passion for helping kids Build Skills For Life. Ready to be the friendly face that welcomes our families? Lets make it happen!
JOB DESCRIPTION:
As a Barron Swim School CustomerService Staff member, youll be the heartbeat of our front desk, delivering top-notch hospitality to every family we serve. From guiding tours and managing enrollments to handling payments and gift shop sales, youll keep things running smoothly while being a trusted point of contact. Our staff embodies our commitment to spotless facilities and the friendliest service aroundbecause first impressions matter!
JOB RESPONSIBILITIES:
Keep safety first, creating a welcoming and secure environment for all families
Greet everyone with a smile, warm energy, and a welcoming personalitymaking every interaction a positive one
Follow our streamlined procedures to manage check-ins, class inquiries, payments, and family needs with ease
Navigate tools like Google Suite, Microsoft Office, and our class management database like a pro
Pitch in to keep customer areas sparkling clean and sanitized between professional cleanings
Lean on mentors and leaders for guidance while growing your skills
Be a team player who keeps a positive spirit flowing with colleagues
Show up reliably for your schedule, offering families the consistency they count on
Live the Barron Missionbringing joy and support to our community every day
PHYSICAL REQUIREMENTS:
Stand or sit for extended periods with ease
Tackle daily cleaning duties comfortably
Thrive around pool areas and cleaning chemicals
BENEFITS:
Jump in with confidence thanks to our paid 6-week training program
Enjoy scheduling flexibility designed to work with your lifestyle, whatever your goals or commitments
Competitive hourly pay with opportunities for raises based on performance
Snag sweet deals in our gift shops at Barron Gymnastics and Barron Swim School
Grow with usopportunities for advancement within the company as you build your career
Make a real, lasting difference in the lives of kids and familiespriceless!
Ready to jump in? Apply today and become the friendly face families love at Barron Swim School!
Barron is committed to providing an inclusive work environment and making hiring and advancement decisions based on qualifications, not protected characteristics.
$27k-34k yearly est. 19d ago
Customer Service Professional
Spring-Green Lawn Care 4.3
Customer service assistant job in Saint Charles, MO
We are Hiring! Benefits/Perks
Flexible Schedules
Competitive Compensation
Careers Growth Opportunities
Health Insurance
Vacation
Paid holidays
Weekly paycheck
Company OverviewFor more than 40 years, Spring-Green has been beautifying America's neighborhood lawns and landscapes, and we are proud to stand behind our work. We encourage personal and professional growth, which supports our standards of quality, service, professionalism, and value. Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance. Job SummaryUnder the direction of the Office Manager, answering service questions via phone calls, emails, and text. Communicating with branch personnel to assist in resolving service issues, selling lawn care services, and qualifying leads. Other duties include; performing collection calls, completing property measurements, following up on sales leads, scheduling appointments.
Responsibilities
Answer inbound sales calls, thoroughly explaining available and recommended services in response to marketing efforts, customer inquiries, and property evaluations.
Explain lawn care services, quote prices, and use selling techniques to encourage customers to buy.
Develop the knowledge and ability to communicate the selling points of all Spring-Green services and how each service could benefit the customer
Scheduling appointments
Supporting employees in the field.
Qualifications
A high school diploma or general education degree (GED) required
Some college coursework in Business, Sales, Marketing, Communications or related subject matter preferred
Minimum two to three years of sales and customerservice/call center experience; or equivalent combination of education and experience
Strong computer skills
Quick learner
Able to work independently and take initiative.
Able to follow directions.
Detail oriented
Enjoy working in a fast paced, constantly changing environment.
Bilingual is a plus
Compensation: $16.00 per hour
For generations, Spring-Green has been beautifying neighborhood lawns and landscapes and enriching lives in the communities we serve. As your locally owned and operated neighborhood lawn care professionals, we take our community and environmental responsibilities seriously. We embrace the industry's best practices to provide tailored lawn, pest and tree service recommendations that meet the specific needs of our customers, while delivering the highest quality of service.
Spring-Green Lawn Care Corp. is the franchisor of the Spring-Green franchised system. Each Spring-Green franchised business is independently-owned and operated by an independent franchisee performing services. If you are offered, and accept, a position with a Spring-Green franchisee, you are employed by that franchisee, and NOT by Spring-Green Lawn Care Corp., nor any of its parents or affiliates. The hiring franchisee is solely responsible for all of its employment decisions including hiring, termination, discipline, compensation and benefits. Neither Spring-Green Lawn Care Corp. nor any of its parents and affiliates have any input or involvement in such matters. Any questions about posted positions or the hiring process must be directed to the Spring-Green franchisee posting the position.
$16 hourly Auto-Apply 60d+ ago
Customer Service Advisor
Radius Recycling
Customer service assistant job in Saint Louis, MO
Responsibilities include working as part of a retail sales team to provide best in class customer care. The CustomerService Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.
Essential Functions:
Promote the Pick-n-Pull Safety Culture.
Be a team player. Work as a member of the team to help the team achieve its goals.
Maintain a high level of integrity.
Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
Follow all company policies and procedures.
Identify when customer interaction requires assistance from management.
Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
Additional duties as assigned.
Qualifications:
Must work safely at all times.
Must have good people skills with an outgoing friendly positive attitude.
Able to work retail hours including overtime, weekends and holidays.
Must have reliable means of transportation.
Must be able to read, write, and speak in the English language.
Bilingual in Spanish a plus, but not required.
Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
Previous experience in a retail environment preferred but not required.
Physical Activities Required to Perform Essential Functions:
Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
Vision must be sufficient to perform job functions safely as described above.
Able to work on feet (stand and walk) for assigned work shift.
Job Conditions:
Exposure on a regular basis to outdoor weather conditions.
Exposure to occasional noisy conditions and machinery operation.
PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.
Radius Recycling participates in e-verify for all U.S. new hires.
An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.
As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
$27k-34k yearly est. 60d+ ago
Customer Service
Agilix Solutions
Customer service assistant job in Saint Louis, MO
Agilix Solutions is looking for a talented, customerservice-oriented person to help us maintain the highest levels of customer satisfaction in every area of our business. We are a company that recognizes talent and provides the opportunity for development and career growth. This person will handle customer's backorders, customer returns and troubleshooting. In addition, this person will serve as a key contact and liaison to our inside and outside salespeople while working with accounting, our purchasing department, and our warehouse people. The ideal candidate will be able to learn multiple business systems and become the point of contact for all branches on business system changes.
This role will report to the CustomerService Supervisor.
Responsibilities
Manage customer returns and use problem-solving skills to resolve account-related issues.
Process billing and credit invoices to represent the customer in the resolution of all disputes and claims in dealing with Agilix's suppliers.
Working with accounting, purchasing and our inside and outside salespeople reconciling payments.
Managing customer orders after the point of sale.
Understand the workflow from inventory, sales, accounting, and purchasing.
Working within excel, updating price sheets, & customer billing.
Qualifications
Experience working for a distributor is preferred
High degree of customerservice abilities
Ability to multi-task
Strong organizational abilities and attention to detail
Strong abstract reasoning abilities
Knowledge of accounts receivable, accounts payable, purchasing, and inventory control
Physical Requirements
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 25 pounds at times.
Company-Provided Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Health Savings Account (Employer contributions for 1st year only)
401(k) (Company match contributions and discretionary annual profit-sharing plan)
Company Sponsored Life Insurance
Company Sponsored Short-Term Disability
Company Sponsored Long-Term Disability
Employee Assistance Program
Monthly allocation of work-from-home days
Voluntary Benefits
Legal Services
Critical Illness
Life Insurance
Dependent Care/FSA
About Agilix Solutions
With a robust history dating back nearly 130 years, Agilix Solutions delivers meaningful solutions to our customers in the industrial, commercial, and construction markets. We have longstanding partnerships with top manufacturers of automation, electrical, datacom, power transmission, safety, industrial supply, lighting, and solar solutions.
Agilix Solutions Equal Opportunity / Diversity & Inclusion Statement
Agilix Solutions values the unique contributions and perspectives of our team members. We are committed to a policy of providing equal employment opportunities for training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation or veteran status.
Every effort is made to ensure that our hiring, salary administration, promotion and transfer are based solely on job requirements, job performance and job-related criteria. Our policies and practices relating to compensation, benefits, transfer, retention, termination, training, self-development opportunities, as well as social and recreational programs - are administered without discrimination on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, veteran status or other basis prohibited by law.
Agilix Solutions is an Equal Opportunity Employer.
$32k-45k yearly est. Auto-Apply 60d+ ago
Customer Service Advisor
Meckfessel Tire
Customer service assistant job in Belleville, IL
Job DescriptionBenefits:
Monday - Friday Schedule
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
CustomerService Advisor
Job Summary:
We are seeking CustomerService Advisorto join our team. The ideal candidate will be responsible for estimating repair costs, overseeing shop operations, managing the workflow of service technicians, and ensuring that all repairs are completed efficiently and to the highest quality standards while maintaining safety standards and providing excellent customerservice.
This position is perfect for an experienced technician seeking to shift from hands-on vehicle repairs and transition into estimating and overseeing repairs.
The role requires strong customerservice skills, a positive attitude, technical expertise, strong leadership and excellent communication skills to drive productivity, customer satisfaction, and shop profitability.
Key Responsibilities:
1. Auto Service Estimation:
Inspect and/or test drive vehicles to confirm customer concerns as needed.
Prepare detailed, transparent, and fair service estimates for customers.
Collaborate with service advisors and technicians to ensure estimates are accurate and align with customer needs.
Stay updated on pricing for parts, labor, and related costs to maintain accurate estimates.
2. Leadership / Technical Duties:
Supervise and coordinate daily activities of the auto repair team, including technicians, mechanics, and apprentices.
Oversee workflow in the shop to ensure repairs and services are performed in a timely and efficient manner.
Ensure all technicians follow safety protocols and maintain a clean, organized workspace.
Provide guidance, support, and training to technicians to help them improve skills and productivity.
Perform quality checks on completed work to ensure repairs meet customer expectations and industry standards.
Resolve any technical or customerservice issues that may arise.
3. Customer Interaction:
Communicate with customers regarding repair status, timelines, and cost estimates.
Address customer concerns, ensuring a high level of customer satisfaction and fostering repeat business.
Explain technical details of repairs in a clear and customer-friendly manner.
Advise customers on preventative maintenance and care for their vehicles.
4. Shop Administration:
Maintain accurate records of repairs, estimates, and customer communications.
Manage parts inventory to ensure necessary parts are on hand for repairs and minimize downtime.
Ensure compliance with all legal, environmental, and safety regulations.
Assist with scheduling and ensuring technician assignments are balanced appropriately.
Assist in managing shop budgets, costs, and profit margins to ensure the profitability of the service department.
Qualifications:
Required:
Strong teamwork skills, with experience working closely alongside colleagues in a family-run business.
High school diploma or equivalent. Automotive trade certification (ASE or equivalent) is preferred.
Proven experience (3+ years) in auto repair, service estimation, or similar roles.
Strong technical knowledge of automotive systems, diagnostics, and repair procedures.
Previous experience leading or supervising a team in a service or repair environment.
Ability to accurately estimate repair costs and manage shop resources effectively.
Excellent customerservice and communication skills.
Strong organizational and time-management skills.
Preferred:
Experience with automotive repair software (e.g., Mitchell, Alldata, or similar).
ASE certification in relevant fields (e.g., Master Technician).
Proficiency in using diagnostic equipment and tools.
Familiarity with automotive industry trends and emerging technologies.
Physical Requirements:
Ability to lift and carry up to 50 lbs.
Ability to stand for long periods and work in various weather conditions.
Comfortable working with hands-on tasks, including using power tools and diagnostic equipment.
Compensation and Benefits:
Competitive wages based on experience.
Health, dental, and vision insurance.
Paid time off (PTO) and holiday pay.
Retirement savings plan.
Employee discounts on parts and services.
Monday - Friday hours.
This role offers an exciting opportunity for an experienced Service Estimator / Service Advisor to lead a high-performing team in a fast-paced environment. If you are passionate about automotive service and enjoy providing excellent customer experiences while maintaining operational efficiency, we want to hear from you!
$27k-34k yearly est. 26d ago
Bilingual Spanish Call Center Specialist, ON SITE
Blink Health 3.4
Customer service assistant job in Chesterfield, MO
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.
BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
Responsibilities:
Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
Provide patient care to accurately support pharma programs and triage to appropriate teams when required
Strive to meet and exceed structured performance targets.
Document all call information and data discovery according to operating procedures
Utilize Knowledge Base materials as a foundation for resolving inquiries
Maintain confidentiality of patient and proprietary information
Develop a working knowledge of company related security and privacy practices.
Participate in continued education on product changes, new features and product launches
Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes
Location/Hours
Full time
40 hrs/week; available shifts: 10AM-6PM OR 11AM-7PM OR 9AM-7PM
Every 3rd Saturday, 8AM- 4PM
Onsite: 400 South Woods mills Rd, Suite 100, Chesterfield, MO 63017
Benefits
Medical, dental, and vision insurance plans that fit your needs
401(k) retirement plan
Paid time off, sick time & holidays
Pre-tax transit benefits and free onsite parking
Requirements:
High school diploma or GED required, Bachelor's degree strongly preferred
Bilingual- Spanish Fluency is required
Customerservice or inbound call center experience required
Healthcare, pharmacy or other relevant industry experience strongly preferred
Strong verbal and written communication skills
Sound technical skills, analytical ability, good judgment, and strong operational focus
A passion for providing top-notch patient care
Ability to work with peers in a team effort and cross-functionally
Strong technical aptitude and ability to learn complex new software
#blinkindeed
Why Join Us:
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
How much does a customer service assistant earn in OFallon, MO?
The average customer service assistant in OFallon, MO earns between $23,000 and $36,000 annually. This compares to the national average customer service assistant range of $26,000 to $42,000.
Average customer service assistant salary in OFallon, MO