Customer service assistant jobs in Omaha, NE - 677 jobs
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Customer Service Associate
Client Services Representative-Annuity - Lincoln, NE
Ameritas 4.7
Customer service assistant job in Lincoln, NE
Back Client Services Representative-Annuity #5668 Multiple Locations Apply X Facebook LinkedIn Email Copy Position Locations Lincoln, Nebraska, United StatesCincinnati, Ohio, United States Area of Interests CustomerService Full-Time/Part Time Full-time Job Description
This role is responsible for supporting annuity service delivery by using subject matter knowledge about company products and processes as well as by conducting basic analysis to process or support service-related tasks. The incumbent works under close supervision, however, may be responsible for analytical work that requires independent judgment.
* This is a hybrid role working partially in-office (Lincoln, NE or Cincinnati, OH) and partially from home.
What you do:
Supports service delivery for multiple products using multiple systems within established metrics.
Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer general questions, process transactions, and resolve issues.
Follows departmental processes to process transactions, respond to inquiries, and provide information and solutions to customers.
Maintains a broad understanding of various insurance products features and limitations, industry/regulatory terms, and policy-related statements.
What you bring:
Associate's degree or equivalent experience is required.
0-2 years of related experience is required.
Willing to obtain SIE license is preferred.
Willing to obtain Series 99 or Series 6 preferred.
What we offer:
A meaningful mission. Great benefits. A vibrant culture
Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.
At Ameritas, you'll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don't:
Ameritas Benefits
For your money:
* 401(k) Retirement Plan with company match and quarterly contribution.
* Tuition Reimbursement and Assistance.
* Incentive Program Bonuses.
* Competitive Pay.
For your time:
* Flexible Hybrid work.
* Thrive Days - Personal time off.
* Paid time off (PTO).
For your health and well-being:
* Health Benefits: Medical, Dental, Vision.
* Health Savings Account (HSA) with employer contribution.
* Well-being programs with financial rewards.
* Employee assistance program (EAP).
For your professional growth:
* Professional development programs.
* Leadership development programs.
* Employee resource groups.
* StrengthsFinder Program.
For your community:
* Matching donations program.
* Paid volunteer time- 8 hours per month.
For your family:
* Generous paid maternity leave and paternity leave.
* Fertility, surrogacy, and adoption assistance.
* Backup child, elder and pet care support.
An Equal Opportunity Employer
Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.
Application Deadline
This position will be open for a minimum of 3 business days or until filled.
This position is not open to individuals who are temporarily authorized to work in the U.S.
About this Position's Pay The pay range posted reflects a nationwide minimum to maximum covering all potential locations where the position may be filled. The final determination on pay for any position will be based on multiple factors including role, career level, work location, skill set, and candidate level of experience to ensure pay equity within the organization. This position will be eligible to participate in our comprehensive benefits package (see above for details). This position will be eligible to participate in our Short-Term Incentive Plan with the annual target defined by the plan. Job Details Pay Range Pay RangeThe estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.
The actual pay rate will depend on the person's qualifications and experience. $18.32 - $29.31 / hour Pay Transparency Pay transparency is rooted in principles of fairness, equity, and accountability within the workplace. Sharing pay ranges for job postings is one way Ameritas shows our commitment to equitable compensation practices.
$18.3-29.3 hourly 5d ago
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Client Services Representative
Insight Global
Customer service assistant job in Omaha, NE
One of our clients in the Insurance Industry is looking for Insurance Client Services Representatives to work hybrid in Omaha, Nebraska, San Antonio, Texas, and Pittston, Pennsylvania. As a Client Services Representative, you will be responsible for delivering industry-leading service by ensuring the timely and accurate entry of all inbound leads. Answering inbound calls, you'll be speaking with traditional agents and brokers to assist in them providing product options for their end clients. This role requires strong multitasking abilities, consistent dependability, and a collaborative mindset. You'll work closely with team members in a fast-paced environment, maintaining high service standards while contributing to a supportive and team-focused culture. This position can pay anywhere between $19/hr and $21/hr dependent on previous licensing. Exact compensation may vary based on several factors, including skills, experience, and education.
Required Skills & Experience
· Bachelor's or Associates degree in Business Administration or related field
· Or will take Post Secondary Credits with 2+ years of customerservice experience
· CustomerService Experience
· Excellent verbal and written communication skills
· Organizational skills and attention to detail
· Excellent time management skills with a proven ability to multitask
Nice to Have Skills & Experience
· Current commercial P&C license (property and casualty) - Allows for higher compensation
· Experience working in the auto insurance agency
· Previous experience working in the insurance industry
· Bilingual with any other language
$19-21 hourly 2d ago
Customer Service Sales Support
Mystaff
Customer service assistant job in Omaha, NE
Responsibilities:
Check shipment status on current orders including pro bill numbers and shipment tracking numbers.
Provide tracking information on shipped orders.
Confirm receipt of orders via faxes & e-mail.
Routinely update database to add contacts; emails; and new customers.
Handle corrections on orders entered in our system that have not been shipped.
Enter Customer and Sales Representative requests.
Enter customer complaints/concerns.
Communicate effectively and efficiently with customers any discrepancies or changes that need to be made on orders.
Work and communicate with the outside sales team and other internal departments to conform to customer requirements.
Be an active member of the CSR and/or Platinum ACD Phone line.
Qualifications:
Post high school education and previous customerservice or similar experience is preferred.
Typing skills of at least 50 WPM with High Accuracy.
Proficient use of Windows XP/10 operating system and Microsoft Office products.
Good communication skills to interact with team members.
Good critical thinking skills to resolve questions and problems related to orders.
High degree of diligence to insure the correct information on orders.
Ability to work at a steady pace even with interruptions, and some time pressure.
$20k-28k yearly est. 2d ago
Provider Relations Representative
Teksystems 4.4
Customer service assistant job in Lincoln, NE
* Provide quality customerservice through daily contact with providers ensuring they are educated on all contractual issues. * Strengthen provider loyalty and ensure required persistency of network is achieved. * Daily liaison for panel leasing arrangements including administration, customer complaint resolution, and claim discrepancy situations.
* Extensive knowledge and proficiency of the Managed Care imaging system.
* Responsible for the credentialing and re-credentialing of our network providers.
* Responsible for the reporting of providers to the HealthCare Integrity and Protection Data Bank and related state licensing boards.
*Skills*
data entry, customerservice, Document management system, Administration, ms office suite, processing claims
*Additional Skills & Qualifications*
* 2-4 years related experience required.
* Ability to develop and interpret provider contracts.
*Job Type & Location*
This is a Contract to Hire position based out of Lincoln, NE.
*Pay and Benefits*The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a hybrid position in Lincoln,NE.
*Application Deadline*This position is anticipated to close on Jan 22, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
$20-20 hourly 2d ago
Customer Service Coordinator
Installs LLC 4.0
Customer service assistant job in Omaha, NE
Job DescriptionReady to Deliver Exceptional Service?
Join CRST as a CustomerService Coordinator supporting Whirlpool, one of the world's leading home appliance brands. If you're a strong communicator with a background in logistics customerservice - and thrive on problem-solving and building positive relationships - we want to hear from you.
How You'll Work
Location: Onsite - 3603 S 61st Ave Cir Omaha, NE 68106
Schedule: Monday-Friday (9:00 AM-5:00 PM)
Reports To: Manager -Warehouse
Compensation: This pay scale represents a good faith estimate of the salary/hourly wage range the company reasonably expects to pay upon hire for this position: $18.00-$20.00 per hour. A final offer amount will depend on factors such as prior relevant experience, skills, and location.
Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.
Additional Compensation: Total compensation may also include other forms of pay such as overtime or discretionary incentives, as applicable.
About the Role
As a CustomerService Coordinator, you'll be the first point of contact for Whirlpool customers and installers - managing inquiries, resolving issues, and ensuring escalations are addressed within strict service-level agreements (SLAs). This role requires deep logistics customerservice experience, as you'll handle scheduling, rescheduling, order updates, installer escalations, and follow-up calls while maintaining strong communication across customers, Whirlpool, and CRST's internal teams. From performance tracking to problem resolution, you'll help deliver on CRST's promise of safe, reliable, and responsive service.
What You'll Do
Answer inbound calls from Whirlpool customers and provide timely information and support
Call customers to provide time windows for upcoming services and complete follow-up calls, including 5 Star Survey reminders
Receive warm leads and process product sales quickly and accurately
Record, track, and escalate issues to Whirlpool and CRST managers when necessary
Manage service orders, upload documentation, and update Whirlpool's systems with accurate information
Track installer escalations and provide updates to supervisors and managers
Perform daily tasks including inventory scans, service order updates, and paperwork completion
Answer and resolve Whirlpool escalations within SLA timelines
Act as a liaison between Whirlpool customers, CRST service teams, and internal departments to ensure clear communication and resolution
What Great Looks Like
Calm under pressure and able to manage multiple Whirlpool customer needs at once
Clear, empathetic communicator who listens and responds effectively
Detail-oriented with strong follow-through on documentation and service updates
Positive, team-first attitude with a focus on solutions
Driven to meet Whirlpool's service-level expectations and customer satisfaction goals
Qualifications
Required
High school diploma or GED
Proven experience in logistics customerservice (transportation, distribution, or related industry)
Strong communication skills, verbal and written
Proficiency in data entry and customer management systems
Flexible, reliable, and punctual for assigned shift (M-F, 9:00 AM-5:00 PM)
Preferred
Associate degree or equivalent experience
Experience supporting a large national client (e.g., Whirlpool or similar) in logistics or service coordination
Skilled in handling escalations and conflict resolution in high-pressure environments
Bilingual is highly preferred
Why CRST?
For 70 years, CRST has been delivering promises and driving success through resilience, dedication, and talent. Partnering with Fortune 500 companies like Whirlpool, we set the standard in safety, service excellence, and customer satisfaction. At CRST, you'll find opportunities to grow, contribute, and make an impact in a company that values relationships and results.
The CRST Core Values
Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities
EEO Statement
CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.
Let's Build Something Great
Apply today and join a team that supports Whirlpool customers with excellence. Your opportunity to deliver exceptional service starts here.
$18-20 hourly 12d ago
Bilingual Community Engagement Specialist
Dynamic Workforce Solutions 3.8
Customer service assistant job in Omaha, NE
Job Title: Community Engagement Specialist Reports to: Community Engagement Supervisor
Non-exempt Office Location: Omaha, NE
Wage Range: $19.00 - $21.00 per hour
Bilingual Spanish required!
Primary Objectives of Position: The Community Engagement Team is responsible for establishing and cultivating relationships with participants, employers, and community agencies to achieve project enrollment goals. The Community Engagement Team is responsible for assistingcustomers in the Resource Room while triaging their needs and referring to American Job Center and community programs.
Essential Job Functions:
Develop relationships with community organizations, educational facilities and social service agencies to encourage enrollment in workforce center programs.
Conduct outreach presentations as needed with a wide range of audiences including high school students, parents, educators, older adults, transitioning job seekers at halfway houses, etc.
Identify, develop, and implement strategic outreach and recruitment opportunities to ensure proper quantity and quality of talent is available to meet employer needs.
Appropriately connect career seekers to open positions, resulting in Additionally, connect career seekers to opportunities for training and development and other career center services to increase opportunities for employment.
Assist in all aspects of talent acquisition for local businesses including screening and assessing candidates for technical and soft skills to assess suitability and fit for assigned positions.
Contact participants and/or employers on a regular basis to verify and document placement/retention in employment.
Establish and maintain knowledge of community and participate in community events and other activities including collaborative recruitment strategies with community partners. This may require a weekend and evening work schedule.
Assist individuals with understanding and completing program enrollment
Conduct eligibility
Use computers and printed materials, assistcustomers in accessing various websites including state systems, for relevant information on job search information and other resources for developing job leads.
Assistcustomers in accessing labor market information and provide assistance on applications, resume and cover letter development and work search software tools.
Acquire and maintain knowledge of market research tools and the trends in the industry or sector to appropriately guide and direct career seekers to placement or education.
Ensure that customer files and records are maintained in accordance with legal requirements and Company policies and procedures.
Utilize Extreme CustomerService behaviors in all interactions with internal and external
Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.
Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.
Required Competencies: Extreme CustomerService focus, learning orientation, communication proficiency, teamwork orientation, technical capacity.
Qualifications:
Education
: High school diploma or GED, and 1-2 years of experience in a Workforce environment or coordination/planning experience. AA or BA preferred.
Experience:
Significant demonstrable experience in business-to-business marketing or work in a community-based organization.
Skills/Abilities
: Ability to clearly and concisely communicate with staff and leadership via presentations, in person, telephone, written and oral. Excellent verbal and written communication skills including ability to do public speaking and conduct training sessions. Bilingual (Spanish/English) required. The ability to maintain confidentiality is a must.
Demonstrated ability to use various software programs (Microsoft Office) for correspondence, reports, statistical compilation, analysis and database access.
Must be accustomed to working in a complex, fast-paced and confidential work environment. Ability to follow complex instructions, prioritize tasks, and effectively utilize resources to complete projects in a timely and accurate manner. Superior attention to detail is a must.
Benefits:
Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance
$19-21 hourly 7d ago
Airport Customer Service Agent
GAT 3.8
Customer service assistant job in Omaha, NE
As a customerservice agent you are the first impression of a passengers airport experience. CustomerService positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customerassistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$25k-31k yearly est. 8d ago
Customer Service Sr Associate
Nebraskamed
Customer service assistant job in Omaha, NE
Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.
Shift:
First Shift (United States of America)
As a CustomerService Senior Associate, you'll play a pivotal role in efficiently resolving patient concerns and promoting customer satisfaction. Collaborate with patients, guarantors, and third-party payers to address care, billing, and payment inquiries. Exceed productivity and quality benchmarks, actively contribute to team goals, and adhere to policies and regulations. Join us in maintaining excellent customer relations, advocating for patients, and contributing to a positive organizational environment.
If you have questions about applying for the CustomerService Associate, please contact Jana Whitmarsh at **************************
Details
Monday-Friday
Train 7:00a-3:30pm 6-8 weeks, then regular schedule 9am - 5:30pm
ECCP location in the
Mutual of Omaha building, 33rd and Farnam Omaha, Nebraska.
Potential to work from home after 6 months of training is completed.
Ability to type a minimum of 40 words per minute with 95% accuracy required.
Why Work at Nebraska Medicine?
Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration.
Leading Health Network Work with the region's top academic health network, partnering with UNMC to transform lives through education, research, and patient care.
Diversity and Inclusion We value diverse backgrounds and experiences, reflecting the communities we serve.
Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.
Be part of something extraordinary at Nebraska Medicine!
Duties: CustomerService Senior Associate
Responsible for prompt and accurate customer relations in a fast paced environment. Responsible for maintaining excellent communications with customers and managing the resolution of patient concerns. Concerns vary in reason and may be clinical or financial in nature. Serve as a patient advocate and collaborate between departments, external agencies, and the patient while building strong relationships to promote customer loyalty while adhering to organizational mission, vision, and values.
Required Qualifications: CustomerService Senior Associate
High school education or equivalent required.
Minimum of three years of higher education with coursework in a relevant field such as business, healthcare, or a related discipline, OR equivalent combination of education and experience in a relevant professional setting.
Ability to interact with customers over the telephone and face to face required.
Knowledge of patient billing process required. Ability to research and problem solve required.
Analytical, organizational, team, project management, and self-directing skills required.
Excellent verbal and written communication skills and ability to work with diverse customer base required.
Knowledge of Microsoft Office, Microsoft Excel, databases, and payer applications required.
Ability to type a minimum of 40 words per minute with 95% accuracy required.
Preferred Qualifications: CustomerService Senior Associate
Associate's degree in business administration or related field preferred.
Knowledge of collection laws, liens, and bankruptcies preferred.
Membership in hospital or professional revenue cycle organization preferred.
Knowledge of medical terminology, ICD, CPT, and HCPCS coding preferred.
Highly developed knowledge of hospital and/or professional revenue cycle processes required.
Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans' status.
$24k-47k yearly est. Auto-Apply 8d ago
Customer Experience Coordinator - Omaha, NE
Veterinary Emergency Group
Customer service assistant job in Omaha, NE
ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience-not only for people and their pets, but also for everyone who works here-our VEGgies!
At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.
This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.
VEG is a 2025 and 2026 certified Great Place to Work.
THE JOB
As a Customer Experience Coordinator, your job is to define the customer's experience through service, focus, and participation-so, you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say yes and put patient and customer experience above all else. In this role, you'll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions.
WHAT YOU'LL DO
* Greet every customer with warmth and urgency, whether in person, over the phone, or online
* Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly
* Deliver personalized, memorable experiences-always looking for creative ways to say "yes" to customer needs
* Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate
* Keep nurses and doctors updated on customer needs for a seamless care experience.
* Provide confidential, compassionate guidance on financial options and end-of-life decisions
* Process payments accurately while protecting personal and financial information
* Follow up with customers after visits to check on their pet's care and strengthen relationships
* Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital
WHAT YOU NEED
* 2+ years of experience in a customerservice role
* Advanced knowledge in computer programs and practice management software
* Highly organized, with strong attention to detail
* A strong communicator; able to interact positively with anyone and everyone
* A strong multitasker, able to thrive amid chaos
* High emotional intelligence, able to read a room and plan and act accordingly
* Adaptable and amenable in high stakes environments
* Must be willing to work in a noisy environment with strong or unpleasant odors
* Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
* Work well in a fast-paced environment with people from all backgrounds and different personality types
WHO YOU ARE
* Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
* Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments
* Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results
* Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge
HOW WE INVEST IN YOU
* Competitive compensation, including base and 401K match
* Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
* Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
* A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
* Clinical student loan repayment so you don't need to worry about your student debt
* Paid parental leave, up to 10 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
* Flexible work schedules to support your life outside of work
* Generous employee referral program, so our awesome people can bring in more awesome people
* And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you're hungry
DEI
At VEG, diversity is not just a word-it's a strength that fuels innovation and kindness. Our mission is "Helping people and their pets when they need it most." And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve-where different perspectives are not only welcomed but celebrated.
We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world's veterinary emergency company.
$30k-39k yearly est. 6d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer service assistant job in Omaha, NE
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated CustomerService Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most. As a CustomerService Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This is a UK, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will include weekends and bank holidays on a rota basis, so it could be a Saturday or a Sunday but on occasions you may work both days. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customerservice standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$27k-32k yearly est. 4d ago
Customer service / Onsite Support
Artech Information System 4.8
Customer service assistant job in Lincoln, NE
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title: Customerservice / Onsite Support
Location:
Lincoln, NE
Duration: 6+ Months
Job Description:
1-2 years customerservice/hospitality experience
Strives to improve customer experience elements. Escalates complex problems to higher level of expertise within organization.
Qualifications
Customerservice, customer care, call center experience
Additional Information
For more information, Please contact
Anshul Kumar
************
******************************
$32k-38k yearly est. Easy Apply 7h ago
Travel Customer Service
Kim Luxe Travel
Customer service assistant job in Omaha, NE
At Kim Luxe Travel, we specialize in creating customized, luxury, and budget-friendly travel experiences for clients around the world. We're passionate about helping travelers turn their dream vacations into reality - and we're growing our team of dedicated professionals who love travel as much as we do.
Position Overview
We're seeking an enthusiastic Travel CustomerService Representative to join our remote team. In this role, you'll assist clients with their travel inquiries, bookings, and post-travel support. The ideal candidate has strong communication skills, a customer-first mindset, and a genuine interest in travel planning.
Key Responsibilities
Provide excellent customerservice via phone, email, and chat.
Assist clients with travel quotes, bookings, payments, and itinerary details.
Answer questions about destinations, accommodations, and travel options.
Communicate professionally with vendors, airlines, and tour operators.
Manage client reservations and resolve any travel-related issues.
Promote travel packages, upgrades, and special deals.
Maintain detailed records of client interactions in the CRM system.
Qualifications
Previous experience in customerservice or the travel industry preferred.
Excellent written and verbal communication skills.
Strong attention to detail and problem-solving abilities.
Ability to multitask in a fast-paced, remote environment.
Familiarity with travel booking systems (preferred but not required).
Passion for travel and helping others plan unforgettable trips.
What We Offer
Remote, flexible work schedule.
Performance bonuses and commission opportunities.
Training and professional development in the travel industry.
Access to exclusive travel discounts and perks.
Supportive, team-oriented work culture.
$27k-34k yearly est. 12d ago
Customer Connections Representative
Security Financial 4.3
Customer service assistant job in Lincoln, NE
Assurity is looking for enthusiastic, driven, and collaborative people to join our team. We're a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times - and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community, and planet, and we work every day to make the world a better place.
Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose. Learn more: ************************
ESSENTIAL FUNCTIONS 50% Provides a high level of personalized service to achieve and exceed standards including building and maintaining sustainable relationships with our customers, which includes:
Being available and engaged during assigned work hours to ensure the highest level of customer satisfaction;
Meeting and exceeding established qualitative standards;
Identifying customers' needs, clarifying information, researching every issue and provide solutions, status and/or alternatives;
Working with difficult customers to resolve issues; and
Maintaining a high level of engagement, positive attitude, and professional appearance always.
40% Manages large volumes of telephone, e-mail and fax inquiries and requests from customers, which includes:
Meeting and exceeding established individual and department quantitative standards;
Providing comprehensive records on all interactions as information is received;
Taking advantage of upselling opportunities whenever they arise; and
Understanding policy coverages and having a strong knowledge of company products, processes, and procedures.
10% Performs other responsibilities as assigned, which includes:
Assisting as needed within the customer connections department;
Assisting with process improvement planning and implementation;
Assisting with and participating in team functions and events for the customer connections department; and
Assisting in special projects and other related duties as requested and serving as a member of various committees and implementation teams.
The list of essential functions is not exhaustive and may be substituted as necessary.
EXPERIENCE AND SKILL REQUIREMENTS
Four to six years of customer support experience.
Consistent and reliable attendance is an essential function to this position.
Strong verbal and written communication skills.
Strong listening skills.
Familiarity with ACD telephone systems and practices preferred.
Customer focus and adaptability to different personality types.
Ability to set and manipulate priorities and manage time effectively.
Word processing and spreadsheet software proficiency required.
Talent required in values, work intensity, achiever, positivity, resourcefulness, command, persuasion, relationship-extension, and exactness.
EDUCATION AND CERTIFICATION REQUIREMENTS
Associate degree in business or related field or equivalent.
PHYSICAL AND WORK SCHEDULE REQUIREMENTS
May require work in excess of 40 hours a week in order to complete functions of position.
Ability to maintain acceptable attendance according to the company attendance policy and following daily work schedule for appropriate coverage.
Ability to work at a computer up to eight hours a day.
Sign-on bonus guaranteed and training bonus program in place.
$47k-60k yearly est. Auto-Apply 60d+ ago
Winner's Circle - Customer Service
Daveandbusters
Customer service assistant job in Omaha, NE
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $12 - $13.5 per hour
Salary Range:
12
-
13.5
We are an equal opportunity employer and participate in E-Verify in states where required.
$12-13.5 hourly Auto-Apply 60d+ ago
Warehouse Department Trainer - Customer Pick Up
Nebraska Furniture Mart, Inc. 4.6
Customer service assistant job in Omaha, NE
Pay Range: $18.77 - 22.80 hourly Job Description: Your Piece of the Puzzle As NFM's Warehouse Department Trainer, you will train new staff in the safe, effective and efficient handling of products following all applicable department methods. Training will consist of all methods for Safety, Service and Production within the department as well as other training as assigned.
Job Duties: A Day in the Life
Monitor Identify, report, and take positive steps to correct any safety/security deficiency affecting NFM staff
Manage Deliver training programs for employees, ensuring compliance with company policies and industry standards
Plan Attend OSHA required safety classes and specific training as mandated by NFM (e.g. quality related classes, Service Plus, Back Education, etc.)
Assist Familiar with workload priorities, ensure timelines are met
Your work will directly impact our ability to help people create a lifestyle they love, for the people they love-because that's what we love.
Qualifications: Can You Check These Boxes?
Must meet minimum age requirement of 18 years old
High School Diploma or GED preferred
1-year labor or warehouse experience
NFM Warehouse experience preferred for internal candidates
Lift test requirement: ability to lift, push, pull required weights per established requirements for the department
Ability to work nights, weekends and/or early morning hours based on business needs
Pre-employment screening includes, but isn't limited to, criminal background check
$18.8-22.8 hourly 5d ago
Customer Service Advisor
Halfords
Customer service assistant job in Lincoln, NE
Apply now Job no: 562952 Work type: Part time Site: Lincoln Salary: £13,986.24 per annum + bonus Business Area: Autocentres * 13,986.24 per annum + bonus * 22 hours per week * Earn extra with our refer a friend scheme - T&C's Apply
This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment.
We're the UK's largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.
As a CustomerService Advisor, you'll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.
Benefits Include:
* 5.6 weeks' annual leave
* Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
* Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
* Family & Friends Discount Events
* Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
* Financial planning support via Wagestream - access up to 30% of your salary in advance
* GP Access, 364 days a year, 24 hours a day
* Join the Share save scheme with a 20% discount on shares
* Health Cash Plan - to access wellbeing services and claim back healthcare costs
* Pension Scheme & Life Assurance
You will be given every opportunity to progress your career at Halfords.
Skills and Experience
* Proven track record of delivering excellent customerservice
* IT literate
* Able to handle difficult situations professionally and calmly
* Experience working towards and achieving targets
* Ideally, experience in an Autocentre environment
* Must have a full drivers licence with less than 9 points as role will include collection and delivery of vehicles
We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
$27k-34k yearly est. 5d ago
Delivery Customer Representative - Pepsi - L
Linpepco
Customer service assistant job in Lincoln, NE
Hours: 5AM Monday - Friday
The purpose of this role is to deliver products to customer accounts while ensuring excellent service. The Delivery Customer Representative is also responsible for stocking, rotating, and merchandising products to maintain optimal presentation and freshness.
Essential Job Functions
Operate a delivery truck to transport products to assigned customer accounts
Prepare, receive, and provide all required documentation for product deliveries and pickups
Reconcile the route daily and submit all necessary DSD reports
Stack and place products according to customer specifications
Retrieve empty pallets and shells from customer backrooms
Stock, rotate, and merchandise products as needed
Build and maintain strong customer relationships
Keep the delivery vehicle clean and in compliance with company standards
Complete all required pre-trip and post-trip inspections
Perform additional duties as assigned
Qualifications
High school diploma or equivalent
Valid driver's license; Class A CDL required for designated routes, with eligibility to operate in interstate commerce
Minimum age of 21
Driving record that meets LinPepCo's Driver Record Policy
Ability to obtain a pallet jack certification
General knowledge of merchandising practices
Basic proficiency with tablets and related technology
Strong oral and written communication skills
Commitment to following all safety procedures
Responsibility for meeting established productivity requirements
Familiarity with DOT regulations
Working Environment
Work is primarily performed within customer account locations. Individuals must be able to operate a tablet and safely use equipment such as a two‑wheel dolly and an electric pallet jack.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Company Overview and EEO Statement
LinPepCo is a Pepsi-Cola independent distributor and has more than 35 years of soft drink and vending product distribution experience. Our company includes five Pepsi franchises in the Midwest, a full-line vending company, a full-service coffee company and a refrigeration division that specializes in equipment service leasing. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at LinPepCo will be based on merit, qualifications, skills and other relevant criteria. LinPepCo does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law.
Disclaimer
This should not be construed to imply that these requirements are the exclusive standards of the job. Incumbents will follow any other instructions, and perform any other related duties, as may be required. Reasonable accommodation will be provided to qualified individuals with disabilities. The employer has the right to revise this at any time. The job description is not to be construed as a contract for employment.
$32k-50k yearly est. 2d ago
Call Center, 211 Helpline - Part-Time - Monday-Thursday - 7 Hour Shifts between 8am - 5pm.
United Way of The Midlands 3.9
Customer service assistant job in Omaha, NE
Job Title: Community Resource Specialist I Department: 211 Helpline Supervisor: 211 Management FLSA Status: Part-time, Non-Exempt Location: Omaha, NE - ON-SITE Hours: 7-hour shifts between 8:00 am - 5:00 pm, Monday-Thursday. About United Way of the Midlands: Since 1923, United Way of the Midlands (UWM) has served the Omaha-Council Bluffs metro by bringing together the business, government and not-for-profit sectors and raising money to support our community's most impactful health and human service programs. UWM's funded programs and direct services - including JAG Nebraska, 211 and the Weatherization Assistance Program - focus on four key areas to improve health and well-being for all, build financial stability and strength, help young people realize their full potential and address urgent needs today to advance a better tomorrow. At United Way, we are committed to fostering integrity, inclusion, and responsibility across our work where all employees feel valued, respected, and empowered to bring their unique perspectives and experiences to the table. UWM's Mission: United Way of the Midlands UNITES our community's CARING SPIRIT to build a STRONGER tomorrow. Guiding Principles: At United Way of the Midlands, we…
Build TRUST in everything we do.
Extend GRACE by thinking beyond ourselves.
Show GRIT by bringing it everyday.
Be OPEN to embracing others' differences.
Actively ENGAGE by listening and sharing.
Live CURIOUSLY to learn constantly.
Community Resource Specialist Summary:
The Community Resource Specialist I is responsible for responding to individuals in need of assistance through multiple channels of communication.
Responsibilities:
Answers phone calls, email, chat and text, demonstrating strong customer focus with all users of the service; ability to work with diverse populations within the context of developing the cultural competency needed, to provide appropriate resources to inquirers.
Maintains a nonjudgmental attitude when speaking with clients, displaying sensitivity to all cultural backgrounds.
Identifies and reflects the feelings of callers in crisis.
Assesses the clients' needs or situation using pertinent questions and the principles of active listening.
Advocates for clients when appropriate.
Requests statistical and demographic information related to our clients to assist in the determination and tracking of unmet needs in the community.
Records clients' information into the call center database and provide referrals to the appropriate resources as needed.
Places outbound calls to follow-up with a percentage of our clients to determine if their needs were met.
Completes assessments for clients in high-risk situations.
Accesses the 2-1-1 database for resources and appropriately refer clients.
Identifies requests for resources that are not available in our database and inform the call center database Manager of unmet needs.
Maintains an acceptable level of call handling and customerservice performance as described by the 2-1-1 training standards.
Completes all training for new programs and services related to 2-1-1 and provide feedback as needed.
Completes the Inform USA Community Resource Specialist certification exam within six months of eligibility to ensure adherence to industry standards and quality service delivery.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Required Skills and Abilities:
High level of professionalism, confidentiality and capacity to work independently.
High level of written and verbal communication skills with attention to detail and organization.
Demonstrate proficiency in using call center software, computer hardware and telephone equipment.
Ability to work alternative schedules and demonstrate flexibility in times of disaster.
Engage in and maintain knowledge of UWM programs and strategies.
Proactive in engaging in or seeking out self-learning opportunities.
Ability to work effectively as a team member and assist other staff members willingly.
English proficiency sufficient and bilingual preferred for communication with supervisors, co-workers, clients and customers.
Knowledge of MS Office Outlook, Excel, Access and Word Processing software.
Education and Experience:
Associate's degree (preferred) from two-year College or University and/or one to two years related experience and/or training in Social Services or Human Services.
A high school diploma or GED is required for this position.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Must occasionally lift and/or move up to 10 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Benefits:
Generous 401(k) Retirement plan
Paid vacation and sick time
Employer-paid life and disability insurance
Professional development assistance
Tuition reimbursement
United Way of the Midlands is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law
.
$31k-41k yearly est. 45d ago
Account Services Specialist I
Ultimus 3.8
Customer service assistant job in Omaha, NE
The Account Services Specialist I is integral to our transfer agency operations, focusing on the creation of new accounts, execution of financial transactions, and meticulous record-keeping for our mutual fund clients. Additionally, this role entails minimal direct client interaction but requires substantial collaboration with internal team members.
KEY ACCOUNTABILITIES
Accurately inputs customer data from applications to set up new accounts.
Manages basic financial operations including redemptions, purchases, exchanges, TIK's, and account rebalancing.
Executes retirement plan account transactions in line with IRS standards.
Begins incoming transfers by dispatching required documents to the custodian.
Tracks transfer statuses and ensures follow-up until completion.
Oversees shareholder account updates and manages returned mail.
Coordinates with broker-dealers or clients to gather missing account information and seek necessary clarifications.
Connects accounts for rights of accumulation or plans accounts and processes letters of intent.
Accurately prepares and reconciles check deposits.
WORKING RELATIONSHIPS
Engages with clients as necessary for general information, issue resolution, inquiries, or reporting needs.
Maintains daily communication with team members and related departments for inquiry follow-ups and workflow management.
May perform other duties as required and assigned.
EDUCATION AND EXPERIENCE
Bachelor's degree in business administration or a related field.
1-3 years of experience in client services or a related field.
Background in the financial services industry.
Series 6 license is an asset.
KNOWLEDGE
In-depth understanding of retirement products, including IRA's, and other plans.
Knowledge of mutual funds and alternative investment offerings.
Microsoft Office Suite.
Adobe Acrobat.
SKILLS AND ABILITIES
Troubleshoots issues utilizing creative and critical thinking skills.
Multitasking, analytical, and organizational skills.
Initiative-taking, strategic, and meticulous approaches with a strong commitment to quality, efficiency, and effectiveness.
Demonstrates personal integrity, responsibility, and accountability.
Effectively uses resources such as time and information in conjunction with associates.
Participates in solving problems and making decisions.
Presents and expresses ideas and information, written and oral, clearly, and concisely.
Actively listens to others to achieve understanding and supports an open exchange of ideas and information.
Identifies needs, arranges for, and obtains resources to accomplish individual and department goals.
Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations.
Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion.
Equivalent education, experience, and KSA's will be considered.
$28k-37k yearly est. 7d ago
Senior Customer Solutions Engineer - IMS Professional Services
Rocket Software 4.5
Customer service assistant job in Lincoln, NE
**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers.
This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence.
**Core Technical Skills:**
+ Install, configure and manage IMS in a parallel sysplex environment
+ IMS systems programming
+ Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization
+ Reviewing new versions of IMS for functionality, advising how they benefit the client
+ Evaluating change requests and determine impact to assigned clients
+ Vendor consultations for problems and questions
+ DR recovery of application objects
+ Troubleshooting and solving production database issues
+ Demonstrated ability to respond quickly and effectively to support requests from multiple clients
+ Supporting multiple customer for after hours on-call
**Database Skills:**
+ Database Administration
+ Knowledge of IMS database organization using access methods of VSAM and OSAM
+ Full function database organization types
+ HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM
+ Definition and use of LOGICAL databases
+ HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc.
+ Fast Path databases (DEDBs)
+ Database Design and related utilities
+ DBD source coding and DBDGEN
+ PSBGEN source coding and PSBGEN
+ How databases are processed using secondary indexes (PROCSEQ=)
+ Correct usage of PROCOPT= to minimize database locking
+ ACBGEN
+ Online Change
+ IMS commands related to ACB and FORMAT changes
+ Database monitoring
+ Space management
+ Database dataset space reporting for proactive outage avoidance.
+ How to immediately fix an out of space condition for a VSAM database dataset
**Integration Skills:**
+ Coding and usage of IMS reorganization utilities (including IBM, BMC, CA)
+ Unload
+ Prefix resolution
+ Reload
+ Prefix update
+ Secondary index build
+ Image copy
+ Pointer checker
+ Support planned (disaster recovery) and unplanned (emergency) database recovery activities
+ Knowledge of log archive and change accumulation utilities
+ How to perform a log archive on demand
+ Knowledge of IMS DB recovery utility
+ How to use DBRC to generate JCL for forward recovery and point-in-time database recovery
+ Identification and resolution of performance issues
+ Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity
+ Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30
+ Use of DFSDDLT0 utility to access data
+ Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus
+ Using DBRC to monitor database activity
**Education and Experience:**
+ Bachelor's Degree, or equivalent experience
+ 8 + years as a Systems Programmer or other similar position
+ 4+ years customer facing consulting experience
+ Development, application lifecycle or change management experience is a plus
**Preferred Qualifications:**
+ Proven critical thinking, analytical and troubleshooting skills
+ Excellent interpersonal, relationship management and communication skills.
+ Excellent time management skills
+ Previous customer facing consulting experience
**Travel Requirements:** Up to 10%
**Information Security:**
Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
**Diversity, Inclusion & Equity:**
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
\#LI-MM1
\#LI-Remote
The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location.
.
**What Rocket Software can offer you in USA:**
**Unlimited Vacation Time as well as paid holidays and sick time**
**Health and Wellness coverage options for Rocketeers and dependents**
**Life and disability coverage**
**Fidelity 401(k) and Roth Retirement Savings with matching contributions**
**Monthly student debt benefit program**
**Tuition Reimbursement and Certificate Reimbursement Program opportunities**
**Leadership and skills training opportunities**
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
How much does a customer service assistant earn in Omaha, NE?
The average customer service assistant in Omaha, NE earns between $27,000 and $42,000 annually. This compares to the national average customer service assistant range of $26,000 to $42,000.
Average customer service assistant salary in Omaha, NE