Insurance CSR
Customer Service Assistant Job 25 miles from Princeton
Omega Insurance Agency is looking for a detail-oriented and proactive CSR to manage policies. The role involves processing endorsements, handling renewals, Making payments completing applications, and providing exceptional service to clients.
Key Responsibilities:
Process new policies, endorsements, renewals, and cancellations.
Complete submissions and communicate with carriers for quotes.
Maintain accurate records in agency systems.
Provide exceptional customer service and educate clients about their policies.
Collaborate with the team to manage tasks and support operations.
Qualifications:
Strong communication and organizational skills.
Experience in the insurance or transportation industry preferred.
Insurance license is a plus.
Bilingual (Spanish and English) is required.
Customer-focused with a proactive problem-solving approach.
Why Join Us?
Join Omega Insurance Agency, a dynamic team committed to excellence in transportation insurance. We offer competitive compensation, a supportive work environment, and opportunities for professional growth.
Customer Support Associate
Customer Service Assistant Job 12 miles from Princeton
Key Responsibilities:
Order Management:
Process and manage customer orders from receipt to delivery, ensuring accuracy and timeliness.
Collaborate with logistics and warehouse teams to track shipments and address any issues.
Customer Account Support:
Act as a primary contact for assigned accounts, supporting up to five sales representatives.
Address inquiries, resolve issues, and maintain accurate customer records.
Pre-Sale Activities:
Assist the sales team with product inquiries and recommendations.
Prepare quotes and proposals, and collaborate with marketing for updated product information.
Post-Sale Activities:
Follow up with customers to ensure satisfaction, handle returns and exchanges, and gather feedback for improvements.
Relationship Building:
Develop strong relationships with customers and identify upselling opportunities.
Engage proactively to understand customer needs and provide tailored solutions.
Qualifications:
Experience:
5-8 years in customer service roles within the nutraceutical, raw ingredients, food & beverage, or wellness sectors.
Proven success in managing B2B customer accounts and order processes.
Skills:
Experience with SAP
Exceptional organizational and detail-oriented skills.
Strong communication and interpersonal abilities.
Proficient with CRM systems and order management software.
Ability to multitask in a fast-paced environment with strong problem-solving skills.
Attributes:
Customer-centric mindset with a passion for excellent service.
Team player who thrives in collaborative environments.
Adaptable, open to feedback, and committed to continuous improvement.
Positive attitude and strong work ethic.
Preferred Qualifications:
Familiarity with industry regulations and standards.
Customer Service Supervisor
Customer Service Assistant Job 16 miles from Princeton
We are seeking a dedicated and detail-oriented sr. customer Service Representative to join our dynamic team. This role requires you to be in a fast-paced, client-facing position where multitasking is a key asset. You will be responsible for managing inbound calls, processing orders, handling customer service tickets, and assisting with inventory-related tasks. In addition, you will also be working closely with our supply chain team and tracking order details to provide timely resolution for any issues related to clients' orders. Strong follow-up abilities and proficiency with SAP and ERP systems are critical to this role.
Key Responsibilities:
Answer client calls and provide exceptional service in a timely and professional manner.
Process customer orders accurately and efficiently through SAP and ERP systems, and follow up diligently to ensure customer satisfaction.
Support the supply chain team in order logistics and supply management.
Track, manage, and resolve issues related to customer orders, demonstrating high standards of follow-up and communication.
Manage multiple priorities in a fast-paced environment exhibiting strong multitasking capabilities.
Update inventory data in the system, assist with inventory-related inquiries, and collaborate with internal teams for any discrepancies.
Respond to customer questions, concerns, and requests related to products and services.
Collaborate with internal teams to ensure smooth order fulfillment and address any outstanding issues.
Requirements:
Experience in a customer service
Proven abilities in supporting supply chain operations.
Proficiency with SAP and ERP systems is mandatory.
Exceptional multitasking skills, adept in managing multiple priorities in a fast-paced setting.
Excellent data entry skills and keen attention to detail.
Strong follow-up skills with a track-record in managing service tickets effectively.
Client-facing experience with excellent communication skills.
Ability to work under pressure and consistently meet deadlines.
Previous experience in inventory management will be considered advantageous.
Customer Support Specialist
Customer Service Assistant Job 16 miles from Princeton
About Us
Universal Business Team (UBT) is a dynamic, fast-paced global consulting organization dedicated to empowering family-owned businesses worldwide. With a presence in multiple countries, we provide our clients with an unparalleled range of business advisory services, coaching, consulting, and training programs designed to drive growth and success. Our mission is to deliver innovative solutions that enable businesses and families to thrive.
The Opportunity:
Are you passionate about delivering exceptional service and ready to bring your health insurance expertise to a dynamic team? We're looking for a Customer Support Specialist with 2-5 years of experience in health insurance policy management, including quoting, onboarding, servicing, and renewals. In this role, you'll support our valued UBT Protect customers, ensuring they receive comprehensive, high-quality assistance every step of the way.
What We're Looking For:
Experience: 2-5 years in customer support within health insurance, including hands-on experience with quoting, onboarding, servicing, and renewals.
Skillset: Strong attention to detail, proactive problem-solving, and a customer-focused mindset.
Growth-Oriented: A desire to develop and thrive in a supportive, growth-focused environment.
If you're ready to join a team that values your skills and offers a pathway to growth, apply today!
Key Responsibilities
Outreach
Contacting customers regarding their upcoming renewals and setting up meetings for the Account Managers
Follow up with customers for needed information to quote and send it on to vendors
Set up proposal meetings and take notes/actions
Customer Onboarding
Take the lead in managing the customer onboarding process, from the time they confirm the quote to when they go live. Which includes Employee Navigator setup, Smartsheet setup, creating benefits booklet, running the open enrollment, sending providers the final census and keep the group updated with the process
Servicing
Manage all Halo inquiries and respond to each customer within 4 business hours of their request.
Escalate any tickets that cannot be resolved to Account Manager
Reach and coordinate with providers on any questions that the group has throughout the year - billing, coverage limits, etc.
Processing employee enrollments, terminations, and qualifying events
Handle any compliance reporting with the group
Answer all incoming calls to Onemedifund phone line
Maintain all needed insurance licenses for UBT
Renewals
Work with providers on negotiating renewal
Prepare renewal presentation for group
Take the lead in managing the customer renewal process, from the time they confirm the quote to when they renew. Which includes Employee Navigator setup, Smartsheet setup, creating benefits booklet, running the open enrollment, sending providers the final census and keep the group updated with the process
Quarterly Reporting
Create presentations and set up meetings for all Onemedifund customers on a quarterly basis using the PowerPoint template
Sending out surveys to groups to get their feedback on their Onemedifund plan
Work with providers to get reports on savings opportunities, PBM rebates, etc.
Take meeting notes and actions
Take the lead in the follow up actions
Skills & Qualifications
Displays Integrity: Demonstrates confidence and courage in achieving UBT's mission, philosophy and value.
Delivers Excellence: Takes personal accountability for achieving high quality outcomes.
Demonstrates Interpersonal Understanding: Actively Listens, understands, accepts & respects the opinions, feelings, perspectives and motivations of others.
Influences Effectively: Gains the support of others for courses of action that benefit UBT.
Works in Teams: Sees the benefit of collaboration and works cooperatively across UBT to deliver shared goals.
Extensive work experience preferably from a Professional Services / Corporate environment
Manage projects
Manage facilities and IT environments
Records and document management
Proofreading
Office management
Advanced skills in MS Office (Word, Excel, PowerPoint, Outlook) - expert level
Strong IT skills
High school degree (Bachelors is preferred)
Previous Experience with servicing health insurance policies is required
Account Executive - Customer Success
Customer Service Assistant Job 30 miles from Princeton
Doceree is the leading Global network for HCP-only programmatic messaging, reshaping how pharmaceutical brands and healthcare agencies connect with physicians. Our Award-winning platform offers unprecedented end-to-end targeting and engagement solutions, driven by cutting-edge AI-enabled proprietary technology.
We are a Series B start-up backed by top VCs: Creaegis, Eight Roads Ventures and F-Prime Capital. Our Best Place to Work certifications reflect a dynamic team of individuals driven by an unwavering passion to make a meaningful impact on the world through ground-breaking technology. We are seeking exceptional, ambitious, and multifaceted teammates ready to join us on this thrilling mission. Are you ready to be part of something extraordinary?
What You'll Do
Are you passionate about building relationships and helping clients achieve their goals? Join our Customer Success team as an Account Executive and play a crucial role in transforming the AdTech space! You'll have the opportunity to work with a diverse range of clients, help them unlock the full potential of Doceree's solutions, and grow your career in a supportive and exciting atmosphere!
Client Support, Satisfaction & Retention: be the trusted ally for our clients, building and nurturing strong relationships and understand their needs, goals and challenges, enhancing customer satisfaction and retention
Customer Onboarding: support the team in ensuring customers have a seamless and positive experience
Customer Feedback: collaborate effectively with internal stakeholder to provide valuable insights and feedback as the voice of the customer
Product Adoption: become an expert champion Doceree's suite of products and solutions, guiding clients to maximise their usage and benefit
Issue Resolution: be a problem-solver and quickly identity and address any issues or concerns clients may have, collaborating with internal teams to deliver effective solutions
Who You Are
1+ years of experience in an account management, customer success or similar within the AdTech industry
Strong enthusiasm for learning and adopting new technologies, staying updated with the latest trends in AdTech and digital media space, and applying them to enhance client success
Self-motivated and results-driven, with a passion for helping clients succeed
Exceptional interpersonal and communication skills, with the ability to connect and build trust with clients
Excellent problem-solving abilities and a proactive approach to addressing challenges
Ability to manage multiple accounts and projects with strong organisational and time management skills
Adaptable and able to thrive in a dynamic, fast-paced environment
Bachelor's degree
Benefits
Competitive salary and bonus plan
Stellar health care plan options for you and your family (Medical, Dental & Vision)
401K + 4% Matching
Generous PTO, vacations & sick leave
Extensive paid parental/maternity leave
Team events
At Doceree, we know that our Company's strength lies in the diversity of our employees. Doceree is proud to be an Equal Opportunity Employer and we provide equal employment and advancement opportunities to all individuals, regardless of their race, colour, national origin, religion, sex, parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance.
Client Services Associate
Customer Service Assistant Job 30 miles from Princeton
About the job
The Client Service Associate (CSA) is a client facing role responsible for maintaining, deepening, and enriching relationships, serving as the primary point of contact for all service-related needs of a Premier Path Wealth Partners client. The CSA will also be asked to support other aspects of the business, such as compliance, operations, and office administration.
Duties and responsibilities include, but are not limited, to:
Provide timely and exceptional client service with flawless execution on requests, inquiries, and transactions such as money movement, security transfers, account maintenance, online access assistance and additional duties as needed.
Responsible for the new account on-boarding process for clients consisting of preparing & gathering completed documents, processing applications on custodian platform and any additional work as required.
Execute compliance related responsibilities such as maintaining client records, monitoring regulatory requirements, corresponding with regulatory agencies.
Accountable for making proactive client contacts to enhance and grow the client relationship.
Support the team in preparation of client meetings.
The ideal candidate is one that is thorough in their work, operates with a high attention to detail, and has strong communication, organization, time management and problem-solving skills.
Qualifications:
Strong verbal, written, and interpersonal communication skills.
Strong competency with Microsoft Outlook, Word, Excel, and PowerPoint
Education - Bachelor's degree in business related fields
Experience: 5+ years of client-facing financial services experience
Securities Licenses: Series 65 or comparable
Skills and Abilities:
Energized by working in a firm with aggressive growth aspirations.
Ability to adapt to a rapidly changing and fast paced business and technology environment.
Passionate about being challenged and continuing to learn and develop.
Ability to work both independently and in a team environment.
Effective organizational, multi-tasking, and prioritizing skills with a can-do approach to work.
Enjoy working autonomously in creative problem solving
Salary: Competitive compensation based on relevant experience.
About Premier Path:
Premier Path values excellence with an aggressive pursuit of growth. We empower our team members to exceed expectations by providing an environment of autonomy, accountability and innovation. Rooted in integrity, collaboration, and grit, we are fierce advocates for our clients.
To foster a culture of entrepreneurship, we award our associates by making them owners of the firm's success by sharing in our growth and profits.
Our family-like culture embraces a lifetime of learning, where your dedication fuels continuous improvement and unparalleled success.
We invest in our employees and offer competitive Health & Retirement Benefits! This full-time position is required on-site at our location in Madison, NJ.
Premier Path provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Customer Service Representative
Customer Service Assistant Job 16 miles from Princeton
Exciting Employment Opportunity at NutraBio Labs: Customer Service Representative
We are pleased to present an exciting employment opportunity at NutraBio Labs for the position of Customer Service Representative. This role offers a chance to thrive within a professional, team-oriented, and dynamic work environment in the esteemed sports nutrition industry.
NutraBio Labs, an FDA-registered and inspected sports nutrition manufacturer located in Middlesex, NJ, is actively seeking individuals who are detail-oriented and possess a positive, can-do attitude. We welcome applications from candidates with a strong interest in sports nutrition, training, and athletics. If you aspire to contribute to a fast-paced company and align with our values, we encourage you to apply.
Position: Customer Service Representative
Location: Middlesex, NJ 08846
Status: Full-Time (In-Office)
Hours:
Monday to Thursday: 9:00 AM to 5:30 PM
Friday: 9:00 AM to 4:00 PM (early departure)
40 hours paid
Job Responsibilities:
Engage with customers through inbound and outbound calls.
Process orders, coordinate deliveries, and provide timely updates on order statuses.
Resolve customer inquiries promptly and accurately, fostering customer loyalty.
Document all details of inquiries, comments/complaints, and actions taken.
Consistently deliver high levels of professional service and assistance.
Job Qualifications:
Strong team player with experience in order entry and customer service; bilingual in Spanish/English is a plus.
High school diploma or GED.
Proficient in computer skills.
Dependable with excellent attention to detail.
Strong problem-solving skills, along with excellent communication and interpersonal abilities.
Professional demeanor, appearance, and attitude.
Excellent typing, spelling, and grammar skills.
Demonstrated customer service skills and a positive team-oriented attitude.
Benefits:
Prompt weekly pay.
401(k) with company match.
Medical coverage.
Direct deposit.
Vacation, personal days, and holiday pay.
Growth opportunities within the company.
How to Apply:
If you are excited about this opportunity, please send your resume to ***********************.
Customer Service Representative
Customer Service Assistant Job 18 miles from Princeton
Job Title: Customer Service Representative
Duration: 6+ Months (CTH)
Job Responsibilities:
Acting as the point of contact between Client and the client throughout the home assessment scheduling process
Making a high volume of outbound contacts (calls/emails) to secure appointments
Maintain an appointment-setting process that accommodates the needs of both clients and business partners
Follow through with all tasks in an effective and efficient manner by using company and department resources
Consistently complete tasks with an increased focus on the details to improve the scheduling experience
Proactively and clearly communicate needs and concerns
Work to collaboratively respond to inquiries within 24 hours of receipt
Provide trends, availability issues, and scheduling concerns in a timely manner to leadership monthly
Communicate clearly and in a professional manner with all internal and external business partners. (emails, phone calls, MS Teams chat)
Skills:
Effective, strong, and service-focus communication skills, both verbal and written”
Outlook-must be able to manage multiple calendars for scheduling of appointments EXCEL-Pivot tables, data entry
Experience/Education:
GED/High School Education- Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus
1-2 years of Customer Service experience
Customer Service Representative
Customer Service Assistant Job 16 miles from Princeton
Delivering Next-Generation Logistics Solutions
Fusion Transport offer more than 40 years of industry leading experience providing customized supply chain solutions. We are a rapidly growing >$300M+ company with nationwide presence. We are an integrated third-party logistics company, with a brokerage division, an in-house long-haul fleet, several warehouses around the country, and a retail consolidation business. We currently operate under three levels of services which include Assets, Brokerage, and Warehousing.
From first contact to final delivery. Our approach is what is missing in the industry and our customer experience is what will allow us to take the next steps in Fusion's evolution!
We Care About You:
At Fusion we value the hard work our employees provide day in and day out. We understand the grind and grit it takes to become successful in this industry. Our promise to our Customer Service and Shipping Coordinator is that we will make sure you earn what you deserve for the clients you support.
As a Customer Service and Shipping Coordinator, you will play a vital role in ensuring efficient operations and outstanding service for our customers. Your key responsibilities will include:
Customer Service Coordination: Process freight work orders, schedule loads, and handle customer requests to enhance overall satisfaction.
Shipping Management: Ensure accurate and timely loading of shipments onto carriers' vehicles and greet and assist carrier drivers during pickups.
Effective Communication: Communicate clearly with drivers to facilitate a seamless pickup process and address any shipping inquiries.
Documentation and Data Entry: Generate bills of lading and related paperwork for work orders, perform data entry tasks related to shipping and inventory, and maintain organized filing systems for all shipping documents.
Order and Inventory Management: Check orders for special requests, post accurate inventory records, and assist in conducting physical and cycle counts.
Inventory Reconciliation: Reconcile inventories to book records and adjust as necessary to ensure data accuracy.
Shipping Coordination: Manage special and last-minute shipping requests, coordinate and schedule shipping activities to optimize efficiency, and collaborate effectively with other staff members to achieve common goals.
Invoicing Oversight: Ensure proper invoicing of account activity and resolve any discrepancies related to customer inventory.
Data Accuracy: Work with spreadsheets to record and track shipment details, ensuring completeness and accuracy of data entered in the system.
Requirements:
High School Diploma or GED equivalent is required.
1+ year Customer Service experience in warehousing or similar type industries
1+ year experience in Logistics/ 3PL/ Warehousing environment processing orders, transactions and or requests
Weekend availability as needed.
Proficient with Microsoft applications, specifically Excel, Outlook, and Word
Excellent organization, time management, scheduling, and attention to detail skills
Ability to work in fast-paced, demanding environments.
Willingness to work collaboratively with others to achieve common goals.
Clear verbal and written communication skills.
What we Offer:
Medical, Dental and Vision Insurance
Life Insurance
Paid holidays
Paid time off (PTO)
401(k)
Career growth opportunities
Collaborative & committed team environment.
Customer Service Job Training Program
Customer Service Assistant Job 21 miles from Princeton
Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.
The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. If you receive an internship, it may be at Merck, Bank of America, Penn Mutual, or Amtrak among many other leading organizations in the Philadelphia area.
Are you eligible?
You can apply to Year Up United if you are:
- 18-29 years old
- A high school graduate or GED recipient
- Eligible to work in the U.S.
- Available Monday-Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelorʼs degree
What will you gain?
Professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week.
In-depth classes include:
- Project Management Support
- Banking & Customer Success
- Helpdesk/Desktop Support
- Application Development & Support
- Business Fundamentals
Get the skills and opportunity you need to launch your professional career.
75% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-three thousand dollars per year.
PandoLogic. Category:Customer Service, Keywords:Customer Service Representative, Location:Bristol, PA-19007
Inside Customer Service Representative
Customer Service Assistant Job 25 miles from Princeton
Grignard Company is a leading producer of specialized chemistry products, serving customers worldwide in the Industrial, Entertainment, and Consumer Products sectors. Our high-quality products are developed by our in-house R&D team and manufactured in the USA. We have a remarkable customer retention rate exceeding 95%, showcasing our commitment to delivering superior performance and value.
****************
Key Responsibilities:
Sales Support:
Providing shipping rates for customer inquiries and prospects to obtain best value
Responsible to adhere to all SOPs for the Sales Support
Communicating new orders to appropriate Business Development / Account Management representative in system
Communicate related information to Business Development / Account Management from accounting system
Manage and maintain customer profile is in CRM and/or Accounting system
Maintaining Sample Request Log with tracking numbers and date sent
Support all Outside Independent/Company Representatives communicating needs to Sales Manager
Office Administration:
Maintain all supplies related to office operations (including but not limited to paper products, office supplies, coffee, vending machines, printer supplies, postage meter)
Invoice management: scanning to electronic file / shredding
Responsible to create SOPs for the Office Administration for repetitive job functions when needed
Responsible to adhere to all SOPs for the Office Administration
Qualifications:
Bachelor's Degree or 4 years of work experience in customer service.
Proficiency in Microsoft Office.
Strong communication and interpersonal skills.
Proficiency in using CRM software and an accounting software is a plus.
Self-motivated, goal-oriented, and able to work independently and as part of a team.
Ability to manage time effectively and prioritize tasks in a fast-paced environment.
Detail-oriented with strong organizational skills.
What We Offer:
Comprehensive benefits package, including health, dental, and vision insurance.
401(k) plan
Opportunities for professional development and career advancement.
A collaborative and supportive work environment.
This is an in-person position.
Grignard Company, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join Grignard Company and be part of a team that is driving innovation and excellence in the chemical solutions industry!
Customer Service Representative
Customer Service Assistant Job 11 miles from Princeton
Job Title: Customer Service Representative
Type of Employment: Temporary indefinite
In Office/Hybrid/Remote: 100% in office
Hourly Rate: $20 - $22/hr
LHH is working with a consumer services company in Hamilton, NJ to hire a temporary Customer Service Representative. The qualified candidate should have at least 2 years of related Customer Service skills, The hours are Monday through Friday 8AM to 5PM with a 1 hour lunch and is 100% in office.
If this role is a fit to your background, please submit an updated resume for review.
Responsibilities:
Consistently make outbound phone calls to insurance companies in regards to customer's policies
Ask basic questions as it pertains to customer policies and enter into the system
Navigate the conversation with insurance companies as efficiently as possible
Work in multiple accounts at a time within one phone call
Assist with any other tasks that arise within the department as needed
Required Experience:
High School Diploma
At least 2 years of related experience
Strong technical skills, proficient in Microsoft Office
Excellent written, verbal and interpersonal communication skills
Willingness to learn and contribute to a fast paced team environment
Must be very organized and thorough with strong follow up skills
Customer Service Sales Representative
Customer Service Assistant Job 16 miles from Princeton
Below is the Job Description for your reference:
Role: Customer Service Representative
Duration: 6 Months (Possible extension)
Shift: 1st Shift (Mon-Fri)
Pay Range: $20 to $29/ per hours on W2
Qualifications:
Deliver an amazing Customer Service Experience (CSX) by being fully accountable for the end-to-end customer journey, collecting feedback to drive continuous improvement. Be the single point of contact for current and new customers while interacting and collaborating internally with relevant departments to meet customer expectations and needs.
• Minimal education required for the position: High School Diploma
• Minimal work experience required in years: 2-5 years of experience in Customer Service / Supply Chain / Sales
• Customer facing operations (i.e. Customer Service, Sales)
• Order to cash process knowledge
• Cloud based solutions (i.e. Service Cloud) / ERP systems (i.e. SAP) / IT applications
• Supply Chain understanding
Responsibilities:
• Accountable for customer facing activities / customer experience, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions (set and meet expectations, stress-free experience, maintain a positive & professional demeanor).
• Run OTC and Customer Service Management, focusing mainly on customer interaction related activities (in/outbound)
• Voice of Customer: Contribute to the understanding of customer segments, trends needs, and expectations by reporting and providing feedback on client interactions. Build customer's trust & relationship by supporting in supply, commercial & application enquiries, collecting feedback and identifying opportunities to drive customer satisfaction, including regular visits.
• Customer Relationship Management (CRM) Data: Enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities. Schedule follow-up actions.
• Customer Service Experience Operations: Provide a quality service to customers while identifying opportunities to secure new business or support retention via customer interaction. Responsibilities may include handling customer cases and dealing with complex queries to minimize disruption & downtime.
• Collaboration: Close collaboration with internal partners/functions (CSX, Center of Excellence/CoE, Global Business Solutions/GBS+, Supply Chain), mainly via Service Cloud, judging and aligning priorities to meet customer expectations and needs vs. Supply Chain capabilities; monitor and ensure delivery of other functions commitments.
• Customer Experience Implementation: Support the implementation of differentiating customer experience initiatives, tools and processes, including customer experience testing. Differentiate service per customer according to Customer Segmentation, Service Levels, and customer satisfaction level.
• Continuous Improvement: Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements to enhance operational efficiencies, streamline workflows or improve customer's experience.
• Performance Management: Prioritize own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use KPI's, performance management systems and reports to improve personal performance.
• Supporting Systems: Utilize customer service supporting systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to systems improvement (internal & external use).
• Time Management & Activities Planning: Plan own activities on a daily, weekly and monthly basis to ensure business continuity, enhance efficiencies and improve customer satisfaction. Actively participate in team meetings to align priorities.
• Compliance: Comply with Henkel Corporate Standards, Global SHE and Sustainability requirements.
Bilingual French Speaking Customer Service
Customer Service Assistant Job 16 miles from Princeton
Must be Bilingual French Speaking
6-8 month contract to hire, high probability of conversion
Open to entry level candidates with no experience
Managing the order to cash flow of the allocated customer portfolio in a timely and accurate
fashion Working along with the sales team on delivering customer service excellence and
ensuring compliance with sales business policies.
Experience:
• 2 years of work experience in a B2B customer service environment preferred
• Proven customer service experience
• Experience with SAP is plus
• Good working knowledge of Office (Excel, Power Point, Word)
Customer Solutions Specialist
Customer Service Assistant Job 23 miles from Princeton
Our Client is seeking a Customer Solutions Coordinator to join their office in Burlington, NJ. This is a full-time, Temp to Hire position paying $20.00-$25.00 an hour based on experience and the schedule will be Monday through Friday, 8:00AM-5:00PM.
Those interested will be required to register with J & J Staffing Resources. To begin your application, please visit: https://www.jjstaff.com/apply-now/
Your responsibilities would include, but are not limited to:
Sales support:
Assist the sales staff in preparing and submitting bids and proposals to prospective customers.
Collaborate with the sales team to gather information and create accurate and comprehensive bid documents.
Enter bid opportunities into the company's ERP system and maintain up-to-date records.
Coordinate with the sales team to ensure timely follow-up on bids and proposals.
Provide administrative support to the sales team, including scheduling meetings, preparing presentations, and maintaining sales materials.
Bid opportunity creation:
Research and identify new bid opportunities in the landscaping industry.
Utilize the company's ERP system and other resources to create new bid opportunities.
Enter and maintain bid opportunities in the ERP system, ensuring accuracy and completeness of information.
Collaborate with the sales team to prioritize and pursue bid opportunities based on company goals and capabilities.
Bid follow-up:
Communicate with prospective customers to follow up on submitted bids and proposals.
Provide timely and accurate information to customers regarding the status of their bids.
Address any questions or concerns raised by prospective customers regarding the bidding process or the company's services.
Collaborate with the sales team to develop strategies for improving bid success rates.
Job packet creation:
Prepare comprehensive job packets for awarded projects, including all necessary documentation and information.
Coordinate with the operations team to ensure a smooth handoff of awarded projects.
Ensure that all required documents, permits, and approvals are included in the job packets.
Maintain accurate and up-to-date records of job packets for reference and audit purposes.
Sales pipeline management:
Maintain the company's sales pipeline information in the ERP system.
Update the status of leads, opportunities, and bids in the sales pipeline on a regular basis.
Generate reports and provide analysis of the sales pipeline to the sales team and management.
Collaborate with the sales team to identify and address any bottlenecks or issues in the sales pipeline.
Submittal assistance:
Assist the sales team in preparing submittals for awarded projects.
Coordinate with the operations team to gather the necessary information and documentation for submittals.
Ensure that submittals are accurate, complete, and submitted in a timely manner.
Follow up with customers to address any questions or concerns related to submittals.
Requirements:
Bachelor's Degree in Business Administration, Sales, or a related field
Must have 2 years' experience in landscaping or construction
Must have 2 years' experience using ERP systems and bid management software
Excellent communication and interpersonal skills
Proficiency in MS Office Suite
J & J pays WEEKLY and we offer Direct Deposit, Medical, Dental and Vision Benefits, Paid Time Off, and a $$$ Referral Bonus $$$ !!!
If you have previously registered with us, please call your local office and we can update your status over the phone. You can find a list of J & J locations on our website: https://www.jjstaff.com/locations
Since 1972 J & J Staffing Resources has specialized in finding great jobs for great people. Every year we place thousands of candidates with thriving local companies. Put your trust in J & J.
We look forward to working with you!
RECEPTION SERVICE SPECIALIST
Customer Service Assistant Job 28 miles from Princeton
Maximum Quality Foods, Inc. is an independent foodservice distributor located in Linden, NJ. Family Owned and operated for over 46 years, we are proud to service all of New York, New Jersey, and Delaware, as well as parts of Connecticut, Rhode Island, Pennsylvania, and Maryland.
Job Title: Reception Service Specialist FLSA/Grade: Non-Exempt/Hourly
Reports to: Finance Department: Finance
Position Summary:
The Reception Service Specialist will be the first point of contact for visitors, customers, and employees, providing excellent service and managing administrative tasks efficiently. You will play a key role in ensuring a smooth and welcoming environment at the reception area by performing the following duties.
The position of Reception Service Specialist is not exempt from the overtime provisions of the Federal Fair Labor Standards Act and shall be entitled to overtime compensation for hours worked more than 40 in any one work week.
The Reception Service Specialist shall be accountable and supervised by the Customer Service Manager.
Essential Duties & Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Greet visitors, customers, and employees with a warm and professional demeanor.
Answer phone calls and direct them to the appropriate department or personnel.
Provide information about the company's products, services, and policies to customers as needed.
Handle customer inquiries or direct them to the relevant department for further assistance.
Manage incoming and outgoing mail and packages.
Maintain office supplies and ensure the reception area is clean, organized, and welcoming.
Coordinate meetings, schedules, and appointments for the management team or visitors.
Assist with order processing, invoicing, and customer record management as needed.
Ensure that all visitors are signed in and given the necessary badges or access as per company protocol.
Notify the relevant staff members of visitor arrivals and help ensure their timely reception.
Maintain communication with the production floor, warehouse, and other departments to relay any necessary information.
Provide support in coordinating orders and delivery schedules when required.
Assist with organizing events, meetings, or special customer visits.
Verifies all order information for accuracy while entering into system.
Responsible for managing cash register / credit card processing for customer orders to process payments for daily customer pickups. Daily Reconciliation or orders processed.
Maintain and upkeep document scanning daily data storage for multiple departments.
Perform other duties as assigned by management.
Competencies:
Oral Communication Skills
Written Communication Skills
Telephone Etiquette
Customer Service
Customer Relations
Filing
Computer literacy
Problem solving
Organization
Professionalism
Presentation
Work Environment:
Office.
Physical Demands:
Ability to sit or stand for extended periods.
Some light lifting may be required (e.g., handling mail, packages).
Minimum Knowledge, Skills and Abilities:
High School Diploma or Equivalent.
Preferred Language:
Spanish
Preferred Knowledge, Skills and Abilities:
Previous experience in front desk, receptionist, or customer service role, preferably within the food industry.
Bilingual in English and Spanish a plus.
Familiarity with food safety regulations and office software (e.g., MS Office Suite, phone systems, NCR software). Knowledge of Excel is a plus.
Benefits
Health insurance
Dental and Vision insurance
Paid Time Off
401K
Employee discounts on products or services
Opportunities for growth and advancement within the company
Positive and dynamic work environment
Registered Client Associate
Customer Service Assistant Job 31 miles from Princeton
Life is made up of an infinite amount of choices - including pivotal career decisions. 1792 Wealth Advisors is a rapidly growing wealth management firm seeking a dynamic Registered Client Associate who is a motivated, detail-oriented and creative problem solver to join our team.
This essential role helps to provide high quality and high touch administrative support to Financial Advisors, their prospective and existing clients and other branch team members. The ideal candidate will have effective communication skills as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment. Come grow with us, and see where a career at 1792 could take you!
Essential Duties and Responsibilities
Serves as first point of contact to service a high volume of daily interactions, including basic inquiries, providing quotes, scheduling of meetings with prospective and existing clients
Works both independently and within a team environment to provide crucial support to the financial advisors and branch office
Onboards new clients, opens new client accounts and researches client and security information using internal databases and other technologies
Ensures key client information and documentation is current with firm and industry requirements, rules and regulations
Processes and monitors the transfer of assets to ensure all assets and cost basis were successfully received
Monitors available cash awaiting investment, including running weekly cash and cash equivalent reports and contacting clients with investment opportunities to maximize returns
Reviews, assesses, and responds to all corporate action items and client account alerts
Prepares financial reports, spreadsheets and other materials for client meetings
Inputs orders and rebalances portfolios on behalf of the Financial Advisors
Creates and maintains records and files utilizing Client Relationship Management (CRM) software
Assists Financial Advisors with marketing efforts including seminars and other client-facing events
Actively engages in available training/cross-training and educational and/or professional development opportunities to remain current on firm and industry policies and procedures
Performs other duties and responsibilities as assigned
Knowledge, Skills, and Abilities
Knowledge of:
Company's working structure, policies, mission, and strategies.
Managed account platforms.
General office practices, procedures, and methods
Investment concepts, practices and procedures used in the securities industry
Financial markets, products and industry regulations
Trading terminology
Skill in:
Client Relationship Management (CRM) software, or similar contact management software
Goal planning software
Excel, including developing spreadsheets as needed and for ongoing reporting
Effective communication across multiple client interactive platforms (in-person, virtual, phone and mail)
Ability to:
Operate standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases
Analyze and research account information
Organize, manage, and track multiple, detailed tasks and assignments with. frequently changing priorities and deadlines in a fast-paced, task-oriented work environment
Identify time sensitive items and assess competing priorities
Take initiative and proactively follow up on submitted items to ensure completion; resolve errors, questions, or concerns
Handle stressful situations and provide a high level of customer service in a calm and professional manner
Analyze problems and establish solutions in a fast-paced environment
Use mathematics sufficient to process account and transaction information
Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels, in person and virtually
Work both independently and as part of a cohesive team
Provide a high level of customer service
Education/Previous Experience
Bachelor's degree preferred
Licenses/Certifications
SIE required provided that an exemption or grandfathering cannot be applied
Series 7 required
Series 63, 65 and/or 66 as required by state
1792 Wealth Advisors and its employees are
independent contractors with respect to Raymond James
; not employees of Raymond James. The term “Raymond James” includes, but is not limited to Raymond James Financial Services, Inc. (“RJFS”) and Raymond James Financial Services Advisors. Inc. (“RJFSA”) as affiliates.
Customer Service Representative
Customer Service Assistant Job 13 miles from Princeton
Customer Service Representative (Commute Required)
Responsibilities:
- Assist customers with inquiries, product, and order processing
- Provide excellent customer service through in-person interactions
- Upsell and cross-sell products to meet sales targets
- Process payments and transactions accurately
- Resolve customer complaints and issues in a timely and professional manner
Qualifications:
- High school diploma or equivalent
- Previous experience in customer service and sales roles preferred
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and multitask effectively
Benefits:
- Competitive salary and commission structure
- Training and development opportunities for career growth
- Employee discounts on products and services
- Positive and supportive work environment
If you are excited about providing exceptional customer service and achieving sales goals, please submit your resume for consideration
Client Services Associate
Customer Service Assistant Job 29 miles from Princeton
YOUR ROLE:
As part of the Client Services Associate Function, you will assist with the operations associated to client care, relationship services, information services, and marketing initiatives. Activities such as serving as the direct point of contact for prospects and clients, assisting with the promotion and organization of client events, and the completion of administrative tasks for the office.
HOW YOU WILL MAKE AN IMPACT:
Client Relations:
- Partner with clients to provide detailed answers regarding client files, case updates, and applications
-Provide customer service for product or portfolio questions related to non-portfolio or non- performance related inquiries
-Manage monetary transfers and transactions
-Prioritize customer problems for the Advisor based on knowledge of products and services
-Document and update client records within internal client relationship management system
-Handle all in-bound/out-bound client inquiries and complaints; verbal, phone, writing
-Work with the Principal Financial Advisors and team members to administer, participate, and optimize all prospect events (seminars, webinars, etc.) as well as client education or appreciation events.
Administrative Support:
-Calendar and appointment management for the Advisor
-Client file maintenance and audits
WHY YOU ARE THE RIGHT PERSON:
-3+ years of experience in an administrative or client services function
-Strong working knowledge of Microsoft Office Suite
-Proven ability and continued interest working in a team-based environment with multiple changing responsibilities and accountability
-Proven experience with client relations and/or relationship building
-Proven experience providing exemplary verbal and written communication
Customer Service Excellence Coordinator
Customer Service Assistant Job In Princeton, NJ
About Our Organization: Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).
About the Role
The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.
Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands.
The Customer Service Excellence team's mission is to improve the DJCS employee experience by focusing on three key areas: Communication, Connection, and Culture.
Your key responsibilities will include supporting department-wide communications, assisting with managing DJCS programs, initiatives and events, as well as modeling a professional environment that supports inclusivity and team engagement. You will report to the Senior Manager of Customer Service Excellence and be based in our Princeton, New Jersey office.
You Will:
Communications & Project Coordination:
* Act as a champion for our department's mission and values
* Under supervision, promote adoption of department-wide comms standards and maintain the accuracy of department communication methods under CSE oversight, such as Slack channel members and distribution lists
* Prepare briefs, decks, and supporting presentation materials for all levels of the organization
* Assist with the planning of regular team events including, all staff department meetings, workshops, and other employee engagement-driven events
* Contribute to all elements of department culture initiatives from initial ideation and planning, preparing roadmaps and collateral, organizing logistics and requirements, through execution
Business Planning
* Under supervision, provide project planning, organization, and execution support
* Review and adhere to reporting and governance activities
Administrative Support:
* Contribute to the management of the team and department calendar; provide scheduling support across all functions
* Monitor the calendar of communications, programs and events to ensure optimal communication timing
* Support recordkeeping and data-tracking related to key projects, employee changes, promotions, separations, awards etc.
* Serve as a partner in administering internal surveys and forms; managing any communications around such initiatives
You Have:
* Solid writing skills with the ability to create communications with little supervision
* Experience in an administrative or operational role in a fast-paced environment
* Experience with project management and organizing, facilitating and executing events
* A strong service mindset, with exceptional attention to detail
* Excellent time and organizational management skills, with the ability to work well independently
* Hold exceptionally high standards for confidentiality
* A curious and adaptive learning style, with a willingness to take in new information, perspectives and data to inform your work
* A passion for connecting the dots and using the findings to inform your work
* At least 2+ years of experience in an administrative or operational role in a fast-paced environment
* At least 2+ years of experience with project management and organizing, hosting, and executing events
* Experience creating, writing, and editing documents for a variety of audiences
* Strong proficiency in Google Suite/Microsoft Office
* Higher education or equivalent experience in Communications
Our Benefits
* Comprehensive Healthcare Plans
* Paid Time Off
* Retirement Plans
* Comprehensive Medical, Dental and Vision Insurance Plans
* Education Benefits
* Paid Maternity and Paternity Leave
* Family Care Benefits
* Commuter Transit Program
* Subscription Discounts
* Employee Referral Program
Learn more about all our US benefits
#LI-Hybrid
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at *******************************. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area: Dow Jones - Customer Service
Job Category: Administration, Facilities & Secretarial
Union Status:
Union / A clear and likely internal candidate
Pay Range: $60,000 - $75,000
We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.
Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.
For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..
Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
Req ID: 44581