Customer Service Assistant Jobs in San Francisco, CA

RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching. The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker. At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative, and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined, and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right. As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings. YOUR RESPONSIBILITIES: Live Our Vision, Values, and Beliefs every day Represent the RH brand through polished communication, personal appearance and professionalism Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations Collaborate with cross-functional partners and Leaders to ensure the customer's needs are not only met but also exceeded Build brand loyalty and revenue by being well-versed in RH product offerings, processes, and systems Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships Qualify and educate potential design customers on services offered by RH Interior Design OUR REQUIREMENTS 1+ years of experience in Customer Service, high-end furniture, and luxury retail preferred Poise and confidence to interact with high-end customers while maintaining confidentiality People and relationship-driven Driven to deliver first-class service and exceed customer expectations Ability to recognize and respond to multiple priorities Exceptional analytical, problem-solving, and decision-making skills Strategic, highly organized and results-oriented Excellent verbal and written communication skills Commitment to Quality with exceptional attention to detail Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications Willingness to work a flexible schedule, including evenings, weekends and holidays PHYSICAL REQUIREMENTS Ability to travel to the nearest gallery as needed About Us RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.

BEPC INC. is currently hiring for an onsite Analytic Lead VoC in the South San Francisco, CA area!! 3-month contract with possible extensions based on performance and business needs! Pay: $62.51-$85.99/HR The Voice of Customer (VoC) team within Engagement & Experience Design (EED) is seeking an Analytic Lead to join us as a contractor to help accelerate the positive impact of VoC feedback to the business by leveraging VoC data. The Analytic Lead is a strategic, creative and technically savvy individual with a strong interest in Customer Experience (CX) and using data to create actionable insights. This individual will work with matrixed teams across product, marketing, operations and sales to translate customer feedback into compelling opportunities to craft better customer experiences. Key Responsibilities: Work with the VoC Director to create an operationalized VoC analytic strategy/practice. Acquire data from multiple data sources in order to perform analysis and reporting. Use advanced analytics to identify and interpret trends/patterns in complex data, in order to provide answers to key business questions, and provide recommendations for action. Present and clearly articulate insights/opportunities to internal stakeholders at all levels of the organization, including senior leadership, ensuring stakeholders understand how to interpret and act on VoC feedback. Partner with VoC Delivery Managers to ensure analytic needs are being met for their specific lines of business/functional groups. Collaborate with other analysts/analytic teams across to serve as a catalyst for the application of VoC feedback and act as a consultant to drive a CX mindset (understanding and application of CX metrics/strategy). Create visualizations, dashboards, and reports that effectively communicate insights to executive leadership and other stakeholders. Work closely with data engineering/IT to ensure integrity and accessibility of VoC data. Monitor the effectiveness of VoC initiatives and identify opportunities for improvement and innovation. Keep up to date with industry trends, best practices, VoC analytic technologies and customer insights to ensure our approach remains cutting-edge and produces results. Create and maintain text analytics taxonomy (build and maintain topic sets and complete regular text analytics system health checks). Qualifications/Experience: Bachelor's degree in a relevant field (e.g., Business Analytics, Statistics, Marketing, Psychology, Sociology, Data Science). Master's degree or MBA preferred. 7-10 years of experience in VoC analytics, data analytics, customer insights, market research or a related field. Strong analytic skills and ability to interpret results using methods such as simple linear regression, multiple linear regression, logistic regression, clustering analysis like K-means, decision trees, natural language processing techniques, etc. Knowledge and real world applications of Large Language Models (LLMs) and Text Analytics (i.e., data cleaning, data tagging for supervised learning tasks, etc.). Ability to use BI or analytical tools like Tableau, SAS, SPSS or Python for data analysis. Ability to use SQL to query and manipulate/transform data. Understanding of common CX metrics and systems (NPS, CES, OSAT, etc). Ability to manage multiple analytical projects at once. Expert in MS Word, Excel, and PowerPoint or gSuite products. Excellent communication and interpersonal skills with the ability to collaborate across teams and story tell with data to different audiences (front line to C-Suite). Enthusiastic learner that is continuously curious. Experience in Pharma, Healthcare or Health Insurance is a plus. Experience using Medallia/Qualtrics is a plus.

Customer Service Specialist Job Summary: We are seeking a proactive Customer Service Specialist to join our team in Mountain View, CA. The ideal candidate will adeptly manage customer interactions across multiple channels-including phone calls, emails, and live chat-while generating insightful customer reports and ensuring compliance with Customer Satisfaction (CSAT) standards. Key Responsibilities: Multichannel Customer Support: Efficiently handle customer inquiries and issues via phone, email, and live chat, ensuring timely and accurate responses. Issue Resolution: Address and resolve customer complaints with professionalism and empathy, escalating complex cases when necessary. Order Management: Assist customers with product orders, returns, and exchanges, ensuring seamless transactions. Data Management: Maintain detailed records of customer interactions and transactions in the CRM system. Customer Insights Reporting: Analyze customer feedback and interaction data to generate reports that inform product development and service improvements. CSAT Compliance: Monitor and strive to meet or exceed established Customer Satisfaction (CSAT) metrics. Cross-Department Collaboration: Work closely with sales, product development, and marketing teams to relay customer feedback and contribute to product enhancements. Continuous Improvement: Participate in training sessions to stay updated on product knowledge and customer service best practices. Benefits: Competitive salary Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Opportunities for professional development Qualifications: Experience: Minimum of 2 years in a customer service role, preferably within the consumer goods industry, with experience handling multichannel support. Communication Skills: Excellent verbal and written communication abilities. Analytical Skills: Proficiency in analyzing customer data and generating actionable insights. Technical Proficiency: Familiarity with CRM systems and customer service software. Education: High school diploma or equivalent; a bachelor's degree is advantageous. Problem-Solving: Strong ability to troubleshoot issues and provide effective solutions. Customer Focus: Demonstrated commitment to delivering exceptional customer experiences.

We are looking for a qualified customer service representative (CSR) to join our team. You will provide support to our business development representatives and respond to customer and prospect queries. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. This position does not involve cold calling but does involve communication with warm leads. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Office address: 447 Sutter St., San Francisco, CA 94108 Employment is contingent on obtaining CA DOJ Finger Rolling Certification Responsibilities Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Aid with mail room operations such as packaging, shipping and receiving mail Assist with walk in fingerprinting servicing clients and other duties as assigned. Requirements and Skills Proven work experience as a customer service rep or sales support associate Proficiency with MS Office Suite, particularly MS Excel In-depth understanding of sales principles and customer service practices Excellent communication skills Analytical and multitasking skills Teamwork and motivational skills Job Type: Full-time Pay: $18.67 - $20.00 per hour Expected hours: 40 per week Schedule: Monday - Friday 9:00am-5:30pm Work Location: IN PERSON, REQUIRED. Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Title: Customer Service Representative Job Type: Full-Time, Monday through Friday, 8:00 AM to 4:45 PM Pay range: $20-23/hour We are seeking a motivated and detail-oriented Customer Service Representative to join our client's team. The ideal candidate will act as the first point of contact for customers, vendors, and visitors, delivering exceptional service while managing order processing and administrative tasks. This role requires strong interpersonal, organizational, and multitasking skills to thrive in a high-volume, fast-paced environment. Key Responsibilities: Answer, screen, and forward incoming phone calls in a professional and courteous manner. Greet and welcome guests, including customers, vendors, and visitors. Process customer and sales representative orders received via phone and fax. Respond promptly to customer inquiries regarding product availability and delivery status. Double-check, organize, alphabetize, and file invoices accurately. Update and maintain company sales catalogs with current information. Perform other administrative duties and tasks as required. Qualifications: 1-2 years of experience in Receptionist, or Customer Service roles, preferably in wholesale distribution or the food and beverage industry. Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Windows 10. Experience with manual and computerized order entry systems and inventory management. Strong interpersonal skills with the ability to provide excellent customer service.

We are looking for a Call Center Specialist to join our team in Stanford, CA. Job Responsibilities: Provide directory assistance, connect callers to appropriate departments, faculty, staff, physicians, patients, or students, and facilitate conference calls. Quote long-distance calling rates, clarify dialing capabilities, and provide general assistance with telephone and paging systems. Page medical staff and doctors for incoming calls and announce pages within the Medical Center. Provide critical support during off-hours using on-call rosters and other reference materials. Dispatch emergency medical teams in response to medical alerts, including situations like cardiac arrest, trauma, fire, chemical spills, disaster recovery, and police emergencies. Offer off-hours support and coverage for various entities. Use call center and collaboration tools to ensure quick, effective resolutions for initial calls. Perform various administrative duties, such as maintaining directories, creating internal reports, updating reference materials, performing system diagnostics, and processing internal forms. Participate in continuous improvement efforts, including mentoring colleagues, assisting with training, and suggesting process enhancements. Follow all safety protocols and guidelines. Requirements: Proven experience in a customer service environment, with the ability to manage high call volumes, ideally in a university or medical center setting. Professional telephone etiquette and excellent communication skills in English (reading, writing, and spelling). Ability to effectively interact with senior professionals, managers, and clients. Strong interpersonal skills, with the ability to exercise tact and diplomacy under pressure. Proficient in operating telecommunications equipment and strong keyboarding skills (minimum typing speed of 40-50 words per minute). Familiarity with MAC or DOS systems, console operations, and automated paging systems. Ability to work collaboratively in a team environment. Physical Requirements: Ability to stand, walk, sit, use a computer, operate a telephone, and perform light hand manipulation tasks regularly. Capable of remaining on duty without leaving the console for extended periods (3+ hours). Working Conditions: Flexibility to work overtime, weekends, holidays, or unscheduled shifts as needed. Availability to remain on duty for extended periods without leaving the console.

As the App Store Hosting Customer Support Consultant for App Partnerships, you will be the primary point of contact for a defined set of priority Client Partners, and their associated Client Partnerships teams for all things App Policy related. You will be an App Policy expert who also has a developer mindset and can help to explain complex Policy details in succinct and actionable ways. Responsibilities: Policy Experience is a new service offering and an extension of App Partner support. This candidate will serve a critical purpose in understanding partners impacting App Policy issues, keeping internal Partnerships teams & client's executives informed, and in supporting external partners in policy issue resolution. Your ‘can do' attitude and desire to work in a high velocity environment will enable you to meet the needs of the growing organization where you'll manage outsourced vendors. Primary point of contact for client's top Partners and their partner management teams for App Policy related issues. Apply deep product expertise in carrying out day to day support for complex customer issues and escalations. Prioritize and deliver outstanding customer service, troubleshooting and resolving App policy issues impacting client's top partners. Lead external Partner and internal cross functional discussions regarding critical App Policy updates or enforcements. Engage with cross-functional partners to identify opportunities and resolve issues proactively. Responsible for gaining internal alignment across client executives and Partner Managers on App Policy Partner Communications. Identify proactive support opportunities and deliver solutions to scale or otherwise improve client's support operations. Manage relationships with key internal stakeholders across clients' Partnerships teams. Responsible for communicating critical partner impacting information and leading discussions to gain internal alignment. Experience: 2 or more years of experience in App hosting domain, with basic understanding of APK, SDKs etc. Salesforce or any other CRM exp. is highly desired. Problem Solving, Communication, Process Improvement, Collaboration, Customer Engagement, Leadership. Customer focus with strong communication skills and client facing experience, ideally of a technical nature. Ability to solve large unstructured business problems, preferably in process excellence and customer support/help centre space is a plus. Skills: Customer Support App Store APK, SDKs, etc. App hosting Education: Bachelor's degree with IT studies. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Devesh Shakya Email: ***************************** Internal Id: 25-29729

The comapny is looking for a people-passionate individual to oversee the resident experience within our North Bay portfolio. We seek someone who can serve as a liaison to our residents, deploy and execute a resident lifestyle and life cycle experience, and plan resident engagement events for multiple communities. The position reports directly to the District Manager. Essential Responsibilities and Functions Responsible for the deployment and execution of our resident lifestyle program. Champion of Textline and communications management. Facilitate community event planning and programming. Ensure the effective use of leasing strategies and oversee the marketing plan for all sites. Provide exceptional customer service to all to ensure a positive rapport with residents, vendors, associates, and investors to leave a professional and positive impression. Create a positive work environment to attain company objectives. Qualifications High School Diploma or equivalent required. A minimum of 4 years' experience in Property Management. Excellent written, verbal, technical and organizational skills. Must be eligible to work in the United States. Benefits Competitive salary Comprehensive Medical and Dental plans 401k Plan Generous Paid Time Off (PTO) and Holiday programs. Flexible Spending Account (FSA) and Health Savings Account (HSA) options.

About Us: AZAZIE stands as the leading direct-to-consumer (DTC) e-retailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion, ensuring that all dresses, available in sizes 0-30, are meticulously cut and sewn to order. Explore our website, where you'll find hundreds of bridal and bridesmaid gowns and dresses, spanning over 80+ enticing color options. Job Summary: Azazie is looking for a self motivated and driven Customer Service Representative to join our growing team! In this role you will be responsible for providing a positive and efficient customer experience by educating customers on product knowledge, policies and services. We are seeking out top talent candidates that are highly engaged with our customers by productively providing the solutions in response to questions, concerns, and complaints through our chat, phone and email channels. * Please note: We are only recruiting local candidates at this time to accommodate a hybrid-based schedule. The employee will come into San Jose location 3 times a week Schedule: Tuesday - Saturday 8:00AM - 5:00PM Tuesday - Saturday 7:30AM - 4:30PM Sunday - Thursday 7:00AM - 4:00PM Mon, Tue, Wed, Thur, Sat (Off Friday and Sunday) 8am-5pm Responsibilities: As a Customer Service Representative, you'll be an important part of our growing team! You will be set up for success in meeting the following requirements for this role: Proficient in supporting our customers via phone, chat and email identifying their needs, complaints, or other issues and providing solutions and support as needed. Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours. Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us. Navigate knowledge based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns. Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively. Competency and initiative to meet and exceed the department metrics and individual performance goals. Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within our DTC industry. Skills/Talents you have: Analytical, problem solver and critical thinker. Ability to manage multiple channels of communication, tickets and customer conversations leading with Azazie cares and empathy. Team player that is willing to take initiative to support customers, other agents and supervisors. Adaptability to thrive in a fast-paced ever changing work environment. Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers. Positive attitude with a desire to learn and share ideas in a collaborative work environment. Clear and concise communicator within customer interactions and across different departments. Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results. Excellent time management skills. Customer-focused with strong interpersonal and tech savvy skills. Qualifications: Customer Service Experience: 1 year (Preferred) Fluency in English. Additional languages is a plus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application) Experience with AI Intercom, Slack or other CRM software is a plus. Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating. between chat and other company tools such as our CRM and phone software. Excellent written and oral communication skills. Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs. Customer-focused and can demonstrate mastery of customer service skills. Ability to maneuver between multiple tasks. Benefits: Free snacks and drinks in office Company engagement events Gym access in San Jose office building Monthly departmental CS appreciation lunches Physical Requirements: While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close, distance and color vision. Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Our client is an established and rapidly growing Investment Advisory Firm seeking someone interested in developing their skills and advancing their career. With over $1 Billion in assets under management (AUM), we've grown by $400 million in the last three years purely through client referrals. Our firm offers a unique learning environment, focusing on education and training in FactSet technology, Bloomberg research, Morningstar Direct technologies, and continuous compliance training. As a key contributor, you'll receive significant support from our experienced team and specialized training in client relations, portfolio operations, and analysis. Requirements - client service associate: 7+ years of experience within the private wealth space Strong communication and detail orientation skills, as well as excellent analytical and problem solving skills Ability to work in a small environment where everyone wears multiple hats Cannot be a job hopper

We are looking for a motivated individual eager to join a dynamic small business. As a Customer Service/Customer Management Specialist, you will play a vital role in the company's success. You will handle customer service and be responsible for managing customer relationships. Our client views this role as the lifeblood of their business, where you will support daily operations and serve as the company's voice when interacting with customers. Key Responsibilities: Communicate with customers via phone, email, and chat. Provide clear and knowledgeable responses to clients throughout the entire customer journey. Collaborate effectively with team members in a fast-paced environment. Perform data entry across various platforms such as Zoom, Google Calendar, and CRMs. Qualifications: 1-3 years of relevant work experience in customer service or a related field. Excellent phone etiquette, along with strong verbal, written, and interpersonal communication skills. Strong multitasking abilities and experience in organizing and prioritizing tasks. Outgoing, personable attitude with a focus on delivering excellent customer experiences. Proficiency with a variety of technologies including Google Calendar, Zoom, Slack, CRMs, and Microsoft Office.

Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver and HCP expectations in an evolving healthcare environment. The new model is built around where patients get their care-locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care. The ecosystem approach" creates a unified focus among account management, medical, patient access and market access to engage local healthcare systems and identify opportunities to improve the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps. In Otsuka's evolved customer engagement model, a Health Science Advisor (HSA) will engage HCPs through a variety of in-person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat. Otsuka's Clinical and Scientific Specialists (CSS) will provide deep clinical expertise on-demand and will engage healthcare providers to offer personalized education on disease state, thought leadership and real-world evidence. These ecosystems are led by Ecosystem Leads and are grouped into regional areas. Regional Leads have significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will also shift to drive customer engagement quality, accountability, and cohesion between patients and healthcare providers. Ultimately, it is all about putting customers at the center of everything they do. The Health Science Advisor will report directly to the respective Ecosystem Lead, coordinating with cross-functional colleagues in Medical (CSSs), Market Access (HSAMs), and Patient Support (PELs) under appropriate guardrails. This individual will serve as the main point of contact/connection to healthcare provider (HCP) customers and should have a wide breadth of expertise, (e.g. able to address complex on-label information based on approved content). Conducts proactive outreach to HCPs on topics such as: Product access: local market payor coverage and co-pay, prior authorization, formulary placement, and availability expectations On-Label/Consistent-with-label Info: proactively share information that is on or consistent with the label, including confidently and skillfully handling complex on-label information consistent with approved materials Established guidance on patient care: example system protocols, standard of care guidelines, discharge protocols, and published expert opinions (or share menu of options and direct accordingly) Ability to appropriately connect providers in real time to on-demand CSSs as questions arise Customer engagement: Personally engage customers through a variety of virtual or digital tools and can direct customers to other colleagues (e.g., CSS) on demand; closes the loop on customer requests, ensuring that they have been met and asking for feedback on quality of engagement Thought leadership: Facilitate speaker programs; organize local provider groups for discussions on experiences and outcomes with local/regional leaders Business planning: Elevate opportunities and feedback to ecosystem lead, including local market insights to inform setting of local strategy and business goals; compliantly collaborate with ecosystem team to adjust targeting and call point plans and action on insights collected from customer-facing roles Minimum Qualifications A minimum of 2 years pharmaceutical or medical device sales experience Must reside within commutable distance of 50 miles of the primary city in the sales territory Preferred Knowledge, Skills, and Abilities: Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems) 4 or more years' experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment Clinical nurse or Advanced Practice Nurse (APN) experience highly valued The ability to work in an ambiguous environment undergoing transformation Proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals Ability to seek out relevant information, prioritize, and apply information to solve complex problems in the ecosystem Ability to assimilate and communicate complex clinical and product information Knowledge of and ability to successfully addressing operational issues in the delivery of healthcare products to patients, such as reimbursement and supply #LI-Remote Competencies Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business. Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders. Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. Empowered Development - Play an active role in professional development as a business imperative. Minimum $102,101.00 - Maximum $145,970.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws. Company benefits : comprehensive medical, dental, vision and prescription drug coverage, company provided Basic Life, AD&D, Short-term and Long-term Disability insurance, tuition reimbursement, a 401(k) match, PTO allotment each calendar year, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . Disclaimer: This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer . All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic . If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability . You can request reasonable accommodations by contacting Accommodation Request . Statement Regarding Job Recruiting Fraud Scams At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Ultimate Staffing is looking for several Contact Center (Call Center) Specialist to support a leading Bay Area Credit Union with a critical mobile application launch. This is a 10-13-week assignment located in San Jose, is onsite and the pay is $23-26/hour depending on experience. POSITION SUMMARY The Contact Center Specialist is responsible for providing support and assistance to existing members, potential members and other parties who contact our Credit Union by telephone and/or email, including other departments. When responding to incoming phone calls and emails, the Contact Center Specialist adheres to established policies and procedures to effectively satisfy inquiries, resolve problems, fulfill services requests and cross-sell relevant products and services as presented by the client. Essential Duties Member Service Operations · In a professional manner manages telephone/email inquiries, including: o Provides quality customer service during each call, o Handles calls in accordance with established department guidelines, while adhering to all our policies and procedures, o Clearly and accurately explains the features, benefits and processes of our products and services, including membership/service-related fees, which are relevant to needs of the caller, o Provides clear and accurate information in a timely manner, o Properly directs calls/requests to the appropriate employee/department for processing as needed. · Identifies product referral and cross-sell opportunities in a variety of situations, including fulfilling immediate member needs, promotional offers, and marketing campaigns. · Maintains a 92% available time for calls. · Effectively explains policies, procedures, and compliance regulations to the member. · Processes authorized transactions/requests accurately and in a timely manner. · Responds to requests for assistance from staff and other departments. Work Schedule · Full-time; typically, 40 hours/week · M-F, 8-hour shift within the 7:45am-6:00pm window Plus rotating Saturdays 9:45am-2:15pm · Occasional overtime MINIMUM JOB QUALIFICATIONS Education: High School diploma (or equivalent experience) required. Experience: 2 years combined banking and/or call center experience preferred. Knowledge/Skills/Abilities: · Excellent verbal and written communication skills. · Good time-management skills. · Achieves a regular Call/Email average of 90% or better. · Meets individual product referral goals as outlined by management. · Strong organization, team orientation, PC, Internet, and service skills All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Our client is seeking a full-time Client Service Associate. This role focuses on back-office administrative tasks with some direct client interaction via email and calls. Responsibilities: Manage client service requests, including account maintenance, ACH transfers, and ACAT processing. Support ~200 clients by assisting with paperwork, document submissions, and routine inquiries. Collaborate with client service teams to prepare for client meetings and handle service requests with custodians (e.g., Schwab, Fidelity). Assist with opening/reregistering accounts, stock option exercises, processing RMDs, and managing asset transfers. Contribute to quarter-end client reporting, producing and reviewing client reports. Qualifications: 3+ years of experience in wealth management, brokerage, or investment advisory. Bachelor's degree strongly preferred. Familiarity with custodians such as Schwab, Fidelity, and Pershing. Experience with Orion Advisor Technology is a plus. Strong organizational skills, attention to detail, and ability to manage priorities independently. Excellent communication skills, both verbal and written, with a professional demeanor. Salary: $80,000 - $90,000 Please submit your resume for additional details and a full job description.

W2 Contract Salary Range: $52,000 - $62,400 per year As a Customer Service Navigator, you will respond to health plan member and provider inquiries by telephone and other communication channels, providing members with comprehensive support regarding health plan benefits and services. You will act as the primary point of contact for members, delivering prompt, accurate, and courteous assistance, whether for general inquiries, concerns, or information requests about health care programs, services, eligibility, or benefits. Duties and Responsibilities: Handle inbound and outbound calls and other communications in a high-volume environment, providing excellent customer service and professionalism following established policies and procedures and meeting performance and quality metrics. Adhere to established guidelines, call scripts, and resources to address member and provider inquiries, including maintaining the confidentiality of member information and complying with HIPAA and other relevant regulations. For non-routine inquiries, leverage available resources and expertise to resolve issues outside standard protocols. Resolve concerns accurately, promptly, professionally, and with cultural competence; ensure that explanations are appropriate to the member's level of understanding and knowledge. Intake, handle, and coordinate member grievances, appeals, and billing issues, escalating to the Grievance and Appeals department when necessary. Educate members and providers about eligibility, benefits, and our provider network. Assist members in selecting or changing their primary care physician and provide accurate information about available providers and effective dates for PCP assignments. Use listening skills and judgment to appropriately categorize and accurately document all interactions and follow-up actions regarding member and provider communications and activities per established guidelines. When applicable, refer members to appropriate community partner agencies based on their specific needs, including Behavioral Health and Recovery Services, Aging and Adult Services, Legal Aid, Human Services Agency, and HICAP. Use strong professional judgment to determine when to escalate member or provider inquiries to other departments. Share important information and collaborate with teams to resolve issues, including referring members to health services for care coordination and guiding providers to specialists for help with complex claims or questions. Proactively seek opportunities to improve processes and enhance the overall member experience. Attend and actively participate in regular departmental meetings, training sessions, and coaching sessions as applicable. Cross-train on various tasks as requested to ensure the continuity of operations within the Member Services department and other departments. Conduct member outreach such as welcome calls and targeted member outreach calls as assigned. Participate in and represent the company professionally at health fairs, community partnerships, meetings, committees, and coalitions. Develop and proactively maintain up-to-date knowledge of relevant quality, regulatory, and organizational guidelines. Perform problem research, use analytical skills, and effectively influence positive outcomes. Maintain health information confidentiality and follow information privacy and security best practices. Requirements and Qualifications: High school diploma or GED 1+ year(s) of experience in Customer Service or Call Center role, preferably in a health care or public-sector setting Previous experience with managed care plans, Medi-Cal and Medicare programs, and working with underserved populations. Skilled with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook. Knowledge of Health insurance and medical terminology. Familiar with quality metrics relevant to a call center and best practices for achieving them. Strong computer and typing proficiency Bilingual skills in Spanish, Mandarin, Cantonese, or Tagalog are preferred but not required. Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate. Bayside Solutions, Inc. may collect your personal information during the position application process. Please reference Bayside Solutions, Inc.'s CCPA Privacy Policy at ************************* Desired Skills and Experience Customer Service, call center, health care, health insurance, Microsoft Office, typing, bilingual

Servicing Associate - to work out of our Oakland Office About the Company - Awarded “Best Places to Work” in the Bay Area for the 8th time, TMC Financing is looking for a Servicing Associate to join our team. This is a great opportunity for a candidate eager to assist small businesses and do work that makes a difference! Founded in 1981, TMC Financing is the largest provider of Small Business Administration (SBA) 504 commercial real estate financing in California, Arizona, Nevada, Oregon, and Hawaii. TMC consistently ranks among the top certified development companies nationwide, funding projects worth more than $14 billion. More than 7,000 businesses have benefitted from this financing, resulting in the creation of an estimated 60,000 jobs. For more information, please visit our website at ************************************ About the Role - This is an awesome opportunity for someone ready to use their skills in our Servicing department. This person will be responsible for ensuring that all loans in the portfolio are maintained in accordance with the SBA SOP and TMCs internal policies. The perfect candidates for this role will have previous exposure to SBA loan servicing administration. Responsibilities - Oakland Office 3 x week (hybrid) Assist with new funding onboarding and auditing processes. This process includes but is not limited to reviewing loan documents, updating Servicing fields in Salesforce, creating Servicing folders in Box and updating loan status in Ventures. Assist with monitoring general Servicing inbox. This process includes but is not limited to responding to inquiries and requests from Borrowers, Lenders and Escrow/Title Officers. Assist with monitoring general Financials inbox This process includes but is not limited to responding to inquiries and requests from Borrowers and Accountants, reviewing digital loan files, updating financial data fields in Salesforce and uploading items to Box. Assist with ordering post funding Site Visit inspections through vendor, Collateral Specialists, Inc. Assist with maintaining data tracking information (“ticklers”) in Salesforce and Box on a daily/monthly basis or as needed. Ticklers are used to track servicing compliance items. Ensure data fields/information are consistently updated for reporting purposes. Prepare lien releases/reconveyances, as needed. Handle general inquiries received by telephone, mail or e-mail (i.e. 1098/Annual Statement requests, Loan Detail information, etc.). Attend department meetings Assist Servicing department with projects when necessary and perform other tasks as requested or required. Qualifications Knowledge of Commercial Real Estate financing, SBA loan documentation procedures, CDC experience, SBA experience and/or experience in Commercial Real Estate lending is preferred. Excellent time and project management skills; must possess ability to track and manage details for multiple clients and projects, and prioritize daily responsibilities. Strong attention to detail while consistently meeting deadlines. Outstanding interpersonal and communication skills with a proven ability to engage and collaborate effectively with diverse personality types and professionals, both within and outside the organization. Highly organized and disciplined; able to think critically and work independently in a fast-paced, rapidly changing environment. Exceptional phone etiquette and customer service abilities paired with excellent written communication and professional email etiquette. Proficiency in MS Office applications - Word, Excel, PowerPoint, Outlook. Knowledge of Salesforce is preferred. Company Culture - TMC is a small, dedicated group of people who work hard and are super friendly and fun. Our offices are in Uptown Oakland and people bring their dogs to work. The atmosphere is casual and comfortable. Senior leaders regularly seek input/feedback from staff, assign challenging work, and provide recognition for their accomplishments. Feedback is implemented to provide a fun workplace that promotes employee interaction and idea sharing. TMC also encourages on-going training, and whenever possible, we promote from within the Company. TMC offers flexible schedules, great benefits, and lots of perks, including catered lunches at least weekly, free snacks and sodas, fitness reimbursement, company paid commuter checks, lots of celebratory parties, matching charity donation, and a very generous vacation and Holiday offering. Apply Now - If you are interested in joining our team, email your resume in MS Word or PDF format. Starting at $28 an hour DOE, plus bonus. TMC Financing is an EOE. Thank you for your consideration.

The Client Service Specialist is responsible for supporting client relationships and facilitating internal team collaboration efforts. Structure Full-time, non-exempt position Reporting Location: 240 San Jose Avenue, San Jose, CA 95125 Reporting Schedule: 6:30am - 3:00pm Salary Range: $33.65/hr to $43.50/hr Functional Roles and Responsibilities End-to-End Client Meeting Management Meeting scheduling and confirmation, calendar coordination with internal and external entities Meeting agenda & packet preparation - agenda, supporting documents Take comprehensive notes and photos during meeting Post-meeting follow-up - packet update and distribution Delegate and communicate follow-up action items internally and with external vendors Close the loop on all pending items Client Deliverable Development Landscape maintenance proposals Presentation decks Simple QuickBooks proposals Property service/operations maps Newsletters Work Order & Job Management Manage work order email address, tracking sheet and all work order communication with clients and internal team Ensure all work orders are complete, communicate with customer Plant and material ordering for small enhancements and installations Accounts receivable management Marketing & Client Relations Industry membership management Coordination and registration of industry events Support of development and execution of educational programming Development and execution of client relations events Social media support Giveaway inventory management in San Jose office Office Administration Ordering, management and organization of supplies for San Jose office Lead facilities management for San Jose office - vendor management, etc. Success Behaviors Has a positive attitude Takes initiative to improve performance Provides creative solutions Has proactive approach to their job, stays organized Team player Physical Requirements The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is required to: Regularly sit, type, and use the computer and mouse for prolonged periods Occasionally lift and/or move up to fifty (50) pounds Regularly operate a vehicle to travel to and from work locations Maintain a valid driver's license Metrics for Success Proper scheduling and completion of the scope of work while satisfying the customer expectations Client Retention Enhancement sales generation Provides exemplary customer service through superior communication Fosters teamwork with all operations and administrative staff members

Must Haves: 3+ years of Store Manager Experience - preferably retail Candidates must met requirements outlined by Department of Transportation for driving regulated vehicle weighing more than 10,000 lbs Active drivers license At least 21 years old Obtain DOT medical certification Provide previous employment documentation Job Description Insight Global is looking for a Service Supervisor to join our client's team in Northern California. They will work directly with customer facing service team both on route and in-house. Responsibilities include supervising the service team who provides customer service, sales and the pick-up and delivery of products to our customers; hiring, training, developing and evaluating the service team. Additionally, they will be driving a company-owned vehicle to and from customer sites and assisting the service team with lifting, carrying and walking in and out of customer accounts. This position will oversee several key service department areas including maintaining excellent customer relationships, handling renewals of customer contracts, increasing internal sales, maintaining an efficient route structure and driver compliance. This is a middle-management position with direct supervisory and leadership accountability. Pay range : 75,000-90,000

Seeking a highly skilled and detail-oriented Purchase Order Specialist to streamline and manage the end-to-end purchase order process. In this role, you will work closely with co-manufacturing partners to ensure the efficient flow of finished goods into our warehouses and distribution centers. Create and manage purchase orders to support inventory flow and delivery schedules. Ensure timely and accurate receiving of goods and make necessary adjustments for discrepancies or returns. Work with co-manufacturing partners to resolve EDI-related discrepancies. Maintain alignment between EDI systems and ERP software to ensure inventory accuracy. Collaborate with receiving teams to address purchase order issues tied to delivered or returned goods. Investigate mis-shipments and determine root causes. Develop and distribute weekly reports to stakeholders, leveraging data insights to identify trends and opportunities for improvement. Use data to tell a clear story and inform decision-making. Utilize ERP systems to analyze large data sets with precision. Leverage spreadsheets for efficient data organization and validation. Ensure every detail is accounted for to prevent operational errors. Qualifications Strong data entry skills with prior experience using ERP systems (Oracle preferred). Familiarity with EDI systems and troubleshooting processes. Proficient in Microsoft Excel with advanced spreadsheet skills. Excellent organizational and analytical abilities. Strong interpersonal and communication skills for cross-functional collaboration.