Customer service assistant jobs in Somerville, MA - 2,444 jobs

About OnRamp OnRamp transforms B2B customer onboarding into a revenue driver. Our platform automates workflows, streamlines playbooks, and accelerates time-to-value, helping enterprises reduce onboarding time by up to 70%. Backed by leading investors and trusted by Fortune 15 companies, we're redefining how companies bring new customers online. The Role As Head of Customer Success and Support at OnRamp, you will own all post‑sales customer facing teams: Onboarding, Customer Success, Support, and Customer Education. You will play a pivotal role in shaping our direction and delivering results that drive our company success as part of a growing team. You will collaborate closely across all company functions to ensure cross‑functional alignment with customer needs and business goals. Responsibilities Lead all aspects of our customer‑facing post sales strategy, operations, and process development Own target attainment for NRR including both renewal and expansion quota. Manage a growing team of CSMs and Support staff, providing coaching, mentoring, and development Regularly engage and build executive level relationships with customers Collaborate with leadership across the company as required to align operations with our strategic initiatives and business plan Set quarterly CS team priorities by sequencing initiatives based on customer and revenue impact, and translate those priorities into scoped projects with clear owners, timelines, and success metrics Collaborate with Product and Engineering on customer escalation and ticket resolution process Collaborate with Product and Marketing on customer facing programs such as Beta Programs, Customer references and reviews, and Case‑Study development Collaborate with Sales and Product Management to assess Enterprise prospect requirements and any service requirements resulting from those requirements Communicate customer needs and issues, as well as internal initiatives to relevant internal and external stakeholders, fostering transparency, buy‑in and excitement Drive internal usage of the OnRamp platform in our own onboarding and customer lifecycle management Collaborate with Marketing to create and promote thought leadership content Qualifications and Experience Experience as a CSM in a B2B SaaS company Experience building and leading a growing team Experience with all post‑sales SaaS functions Experience with SMB, Mid‑Market, and Enterprise customers Strong analytical and problem‑solving skills, with the ability to assess risks and make data‑informed decisions. Exemplary communication and collaboration skills, with the ability to influence stakeholders and drive consensus. Proficiency with CRM (e.g., Salesforce, Hubspot) and popular productivity/workflow tools (e.g., JIRA) as well as familiarity and comfort supporting customer use of technical features such as integrations, webhooks, APIs, and similar technologies Strong process design skills Exceptional executive level customer facing communication, issue resolution, and expansion sales skills High comfort level with ambiguity and working on a small team in a fast moving environment. Why OnRamp Work directly with enterprise and mid‑market clients, including Fortune 15 companies Join a high‑growth SaaS company backed by top‑tier investors Be part of a collaborative, ownership‑driven culture Highly competitive cash compensation, equity, and benefits Boston‑based, 5 days a week in‑office OnRamp is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. OnRamp considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. OnRamp is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please don't hesitate to let us know. #J-18808-Ljbffr

A prominent healthcare institution in Boston is seeking a Prospect Management Analyst to join their Trust's team. This role is essential for managing CRM data, ensuring data integrity, and providing training to staff involved in fundraising activities. The ideal candidate will have a Bachelor's degree and at least three years of relevant experience. Proficiency in Blackbaud CRM is required. The position involves leading data practices, supporting gift officers, and developing policy documentation. Competitive compensation and opportunities for professional development are offered. #J-18808-Ljbffr

A nonprofit organization in Boston seeks a Vice President of Disability and Refugee Services to oversee programs targeting individuals with disabilities and refugees. This leadership role requires a commitment to empowering diverse communities through strategic planning, service development, and effective collaboration across stakeholders. The ideal candidate will possess strong leadership skills, a deep understanding of relevant policies, and a proven ability to build relationships while enhancing program visibility. The compensation is competitive, aligning with experience. #J-18808-Ljbffr

Meet and greet arriving passengers in the claim area; provide assistance and information to individuals meeting arriving passengers. Determine service needs of customers, providing assistance with all baggage issues, including lost articles, lost, damages and pilfered luggage. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent. 2. Computer experience necessary. 3. Previous customer service experience preferred. 4. Must be 18 years of age or older. 5. Must have reliable telephone and transportation. B. PERSONAL AND PHYSICAL REQUIREMENTS 1. Treat all information as confidential. 2. Possess the tact to deal with all levels of passengers, client representatives and employees. 3. Must be able to sit, stand, lift, and/or bend throughout shift and be able to lift and carry up to 50 lbs. throughout the shift. 4. Must pass a pre-employment drug test. 5. Most complete a pre-employment criminal background check. 6. Must be able to read, write, understand and carry out instructions in English. 7. Must meet necessary requirements to obtain a security sensitive identification badge. 8. Must be able to verbally direct in English. 9. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS). PERFORMANCE RESPONSIBILITIES: 1. Make baggage arrival announcements when customers arrive in the claim area providing information and instructions. Log each flight as bags are delivered to the claim area. Updates records with later arriving bag information. 2. Monitor the delivery of baggage and handle irregularities associated with the internal baggage process. 3. Initiates BMAS files for lost, damage and pilfered baggage. Updates BMAS files with information pertinent to the claim. Provides appropriate airport information as required. Monitors damage claims and make settlements. 4. Coordinate the return of lost and/or damaged luggage to customers. Prepare bag delivery orders and arrange for delivery using bag delivery services or other available means. 5. Process and secure unclaimed luggage, updates BMAS and create a BMAS on-hand record in SABRE. Coordinate on-hand bags, update BMAS desk requests, contact passengers regarding unclaimed baggage. 6. Coordinate with Ramp services regarding bag deliveries, missing bags. Update records with late arriving bag information. 7. Assist customers with Skycap requests. 8. Monitor baggage delivery and complete baggage delivery quality checklist. 9. Must be familiar with all FAA/Airline/Company regulations. 10. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work are and report maintenance needs. 11. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. 12. Attend meetings and in-services as required. 13. Utilize appropriate communications channels and maintain records, reports and files as required. 14. Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible. 15. Adhere to company policies and procedures and participate in achievement of company objectives. 16. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner. 17. Perform other duties as requested.

Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team! EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 'one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center. What We Offer: Competitive Wages Work today, get paid tomorrow through our earned wage access program* Paid Time Off Medical/Health/Dental Coverage 401K with Company Match Team Member Discounts Tuition Reimbursement Employee Assistance Program Health Savings Account Company Spirit Days Employee recognition and awards And much more! Position Summary: Responsible for tracking slow-moving, excess, or obsolete inventory. Scheduling and oversite of inventory counts and discrepancies. File, monitor and analyze warranty claims to ensure we are maximizing warranty return dollars. Responsible for the reconciliation and expedition of all invoices associated with the fleet maintenance and distribution network. Responsibilities: 1. Coordinate weekly cycle counts and track discrepancies in TMW/TMT software. 2. Coordinates/schedules complete physical inventory count annually. 3. Generate reports to track inventory levels, aged inventory, adjustments, and min/max control. 4. Company administrator for the TMW/TMT management system. Maintain accurate records in inventory and shop management systems. 5. Responsible for the reconciliation, coding and submitting of all invoices associated with the fleet maintenance and distribution network through AP software Stampli. 6. Responsible for payroll approval and time off scheduling for all fleet maintenance employees 7. File warranty claims with OEMs and third-party vendors 8. Track open warranty cases and follow up for timely resolution. 9. Maintain documentation and records for all warranty-related activities. 10. Collaborate with technicians to gather necessary information for accurate claim submission. 11. Monitor and analyze warranty trends to identify repeated issues or failures. 12. Coordinate warranty parts return and manage reimbursement processes. Working Relationships: Fleet Maintenance Manager, shop foreman, shop technicians, outside vendors as it relates to billing, fleet administration department, and all supply chain partners Requirements: Minimum Education: High School Diploma or GED equivalent Minimum Experience: 3 years fleet maintenance and distribution experience Preferred Experience: 5 years' fleet maintenance and distribution experience Soft Skills/Competencies: Strong organizational and communication skills, both written and verbal. Proficient in Microsoft Office 2010 word and excel Other Requirements: Travel: Periodic travel to satellite shops - clean driving record required Hours & Conditions: Typically, Monday - Friday, 8+ hour days in office setting, 5 days in Westborough - subject to change Physical Requirements: Minimal physical effort required, sitting / standing at computer for long periods of time. Ability to maneuver and lift up to 10 lbs. Additional Info: At EG America, it's important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.

Mail Services Associate - (260000A0) The Operational Services Division (OSD) enables state government to obtain the goods and services it needs to serve the people of Massachusetts. OSD ensures that state procurements deliver best value and utilize fair, open, and competitive practices. The agency also helps thousands of businesses offer products and assistance to state agencies, local governments, and other public bodies - creating opportunities that contribute to economic growth and development. We work at the nexus between government and business and are privileged to make connections that support both sectors. Join Our Dynamic Team OSD's dynamic team is guided by the following values: SERVICE, PARTNERSHIP, CREATIVE‑PROBLEM SOLVING and RESPONSIVENESS. Our flexible, hybrid work environment fosters work‑life balance and collaboration, allowing us to effectively serve our state agency and local government partners so they can achieve their goals on behalf of the people of Massachusetts. You'll be a great fit for our team if you believe in making state government work better, are forever curious and love building relationships and knowledge with partners in the public and private sectors. We look for people who can take initiative with a strong sense of urgency and enthusiasm, stay current on evolving policies, practices, industry and market trends, and consistently bring fresh ideas that contribute to a culture of innovation. Role Summary OSD is seeking to hire a Mail Services Associate to join the Commonwealth Print and Mail Services Team. The Mail Services Associate will operate a mail inserter, catch from the sorter, and keep accurate logs of all postage. The Associate may operate the courier van and/or truck to deliver mail and packages to state agencies and the post office. The incumbent will perform accurate record‑keeping of postal meter logs and production reports. The primary work location is 200 Arlington Street Chelsea, MA 02150. The work schedule is Monday through Friday, 7:00 AM - 3:00 PM EST, with potential after‑hours support as required. All offers of employment are conditional upon passing a Massachusetts Criminal Background Check (CORI), a security clearance (fingerprinting) consistent with IRS and/or public safety requirements, and security training. Key Responsibilities Demonstration of flexibility in accepting assignments and taking initiative where needed Operating inserting equipment to ensure output is available in a timely manner Operating inserting equipment to ensure output is accurate and meets client expectations Operating all peripheral equipment in the print/mail shop to ensure all product output is accurate and meets quality requirements Verify jobs are produced in their entirety by comparing product to reports Breaking down jobs by hand or machine and arranging for distribution of output Arranging for distribution of output to subsequent processing functions or external points Document and report all problems with machinery to shift supervisor to minimize downtime and notify vendors if required Providing general support and assistance to other operators as needed to ensure jobs are produced in a timely manner Perform standard maintenance on machines to ensure maximum uptime Follow standard operating procedures Maintain prompt communication with both coworkers and clients, delivering information clearly and respectfully Maintain a clean work area and safe work area Perform detailed review of input/output data for completeness and accuracy Perform related duties as required Preferred Qualifications Basic knowledge of USPS requirements. Ability to operate various mail service equipment. Basic knowledge of the methods and techniques used in the operation, adjustment, and care of machines. Ability to operate computer equipment. Ability to uncover and report errors and correct them before distribution of output. Ability to maintain accurate records. Ability to make periodic reports on the status of work being performed. Ability to work in a team setting. Qualifications First consideration will be given to those applicants that apply within the first 14 days. Minimum entrance requirements: Applicants must have at least two years of full‑time, or equivalent part‑time, experience in electronic data processing work, with major duties including the operation of the console of a computer and/or peripheral devices used in support of computer operations, or any equivalent combination of the required experience and the substitutions below. An Associate's degree or higher with a major in the field of data processing may be substituted for one year of the required experience. A diploma for completion of a one‑year full‑time, or equivalent part‑time, program in a recognized non‑degree granting business or vocational/technical school above the high school level with a major in the field of data processing may be substituted for one year of the required experience. An official transcript from a recognized business or technical/vocational school as evidence of completion of a program consisting of at least 650 hours of instruction in computer programming/operation may be substituted for one year of the required experience. Graduation from the data processing course of a recognized vocational/technical high school may be substituted for one year of the required experience. Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed. Special Requirements: None. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Equal Opportunity / Diversity Statement An Equal Opportunity / Aff… (briefly keep the main statement) … The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self‑select out of opportunities if they don't meet 100 % of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Contact If you have Diversity, Aff… questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Ashley Pierce - ************. #J-18808-Ljbffr

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested

Customer Service Representative (Early-Career / 2+ Years Experience) New England Wire Products | In-Person | Full-Time New England Wire Products is a family-owned, domestic manufacturer of high-quality wire display racks and shelving solutions. For decades, we've partnered with customers across the U.S. to deliver dependable products backed by responsive, relationship-driven service. We are seeking a Customer Service Representative with 1-3 years of professional experience who is ready to take ownership of customer relationships, manage orders with minimal oversight, and collaborate closely with internal teams to ensure a seamless customer experience. This role is well-suited for someone who has moved beyond entry-level support and is looking to deepen their impact within a manufacturing and operations-focused environment. Role Overview As a Customer Service Representative, you will serve as a trusted point of contact for assigned customers, managing the full order lifecycle from intake through delivery. You will work cross-functionally with Sales, Production, and Shipping to anticipate needs, resolve issues, and ensure accuracy, timeliness, and consistency in all customer interactions. This role requires strong communication skills, sound judgment, and the ability to manage multiple priorities in a fast-paced, detail-driven environment. Key Responsibilities Customer & Order Management Manage customer orders end-to-end, including order entry, confirmations, changes, and delivery coordination Provide accurate and timely updates on order status, lead times, and product availability Serve as a primary point of contact for assigned customer accounts Identify and resolve order discrepancies, shipping issues, or service concerns with a solutions-oriented approach Customer Communication & Relationship Building Deliver professional, consistent communication via phone and email Build familiarity with customer preferences, product usage, and ordering patterns Proactively follow up to confirm accuracy, satisfaction, and on-time delivery Escalate complex or time-sensitive issues appropriately while maintaining customer confidence Cross-Functional Collaboration Partner closely with Sales, Production, and Logistics teams to align customer expectations with manufacturing realities Communicate clearly across departments to support scheduling, prioritization, and problem-solving Participate in process improvement discussions related to order flow, customer communication, and efficiency Systems, Documentation & Accuracy Maintain accurate records in internal systems related to orders, customer communication, and changes Ensure high attention to detail across pricing, quantities, shipping details, and documentation Follow established processes while identifying opportunities for improvement Qualifications Bachelor's degree required (business, communications, supply chain, or related field preferred) 1-3 years of experience in customer service, account coordination, order management, or a related role Experience working in manufacturing, distribution, or B2B environments preferred Strong written and verbal communication skills with a professional demeanor Highly organized with the ability to manage multiple priorities and deadlines Comfortable using Microsoft Office and learning ERP or order management systems Proactive, dependable, and team-oriented with strong follow-through Why Join New England Wire Products? Opportunity to take ownership and grow within a stable, family-owned manufacturing company Hands-on exposure to sales, operations, and production processes Collaborative, low-ego team environment with long-term employee tenure Clear path for increased responsibility and career development Job Details & Benefits Job Type: Full-time Work Location: In person Benefits Include: 401(k) with company match Health insurance Dental insurance Paid time off

Why Join Us? If you take pride in precision, enjoy building lasting customer relationships, and want to be part of a dependable, team-oriented company, this role offers a place to grow your skills and make a real impact. You'll be trusted with important customer accounts, supported by a collaborative team, and rewarded for doing things right the first time-all within a stable, growing manufacturing environment. Position Summary The Customer Service Representative is the primary point of contact for customers and a key driver of order accuracy, customer satisfaction, and long-term account success. This is a highly detail-oriented, phone-based role supporting a defined customer base while working closely with Sales, Shipping, and Operations. Success requires strong follow-through, attention to detail, and a team-first mindset. Essential Duties & Responsibilities Accurately enter and process customer orders in the ERP system, ensuring correct part numbers, units of measure, pricing, and delivery requirements Provide timely, accurate product information and quotations via phone and email Track order status, proactively communicate updates, and resolve issues to support on-time delivery Manage a defined customer base and region while assisting with incoming calls as part of a shared team queue Maintain detailed and accurate customer records, including contacts, routing details, and account notes Qualify customer RFQs for completeness and accuracy prior to order release Follow up on lost or dormant business to support customer retention efforts Partner closely with Regional Sales Managers to communicate customer needs, opportunities, and concerns Support business development initiatives such as samples, direct mailings, and follow-up outreach Meet daily productivity and accuracy expectations, including order volume and error reduction Consistently follow established quality, accuracy, and attendance standards Perform other duties as assigned What Success Looks Like in This Role Consistently high accuracy in complex, high-volume order entry Confident, friendly, and professional phone presence Ability to stay focused and precise while managing repetitive tasks Reliable attendance and steady performance in a fast-paced office environment Willingness to support teammates and share ownership of customer outcomes Minimum Experience & Skills 2+ years of customer service, inside sales, order entry, or administrative experience in a detail-driven role Proven ability to accurately manage complex data and high-volume transactions Strong verbal and written communication skills; comfortable with frequent phone interaction Proficiency in Microsoft Office (Outlook, Excel, Word) Experience with ERP systems preferred (manufacturing experience a plus) Ability to work independently while contributing to a close-knit, collaborative team Education Degree not required; relevant experience and demonstrated accuracy are prioritized Work Environment & Schedule Full-time, onsite position (Monday-Friday, 8:00 AM-5:00 PM) Business-casual office environment Frequent use of computer systems and phone Occasional exposure to manufacturing and warehouse environments May occasionally lift up to 15 pounds Why This Role May Be a Great Fit Stable, growing manufacturing company with long-standing customer relationships Supportive, team-oriented department with hands-on training Ideal for someone who values consistency, skill-building, and long-term growth over rapid promotion Annual company-wide bonus based on overall performance We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability.

A leading financial institution is seeking a Senior Client Associate in Boston to provide dedicated support to Financial Advisors and clients. The role requires a Bachelor's degree and the ability to handle client onboarding, and interactions while delivering excellent service. Preferred skills include effective communication and proficiency in Microsoft Office tools. Competitive compensation and benefits are included, with a focus on diversity and inclusion in the workplace. #J-18808-Ljbffr

Customer Service Representative Length: 6-12 Month Contract *Please no agencies. Direct employees currently authorized to work in the United States - no sponsorship available. *Must work onsite in Andover, MA Job Description: As the Customer Service Representative, you will manage daily client deliverables for one or more accounts, ensuring exceptional customer satisfaction and efficient resolution of issues. Working in a high-volume call center environment, you will process orders, address inquiries, and build strong professional relationships with customers and internal teams. This role demands excellent problem-solving skills and the ability to capture and escalate customer requirements effectively. Essential Duties and Responsibilities: Process sales orders, RGAs, and credits in a high-volume call center, ensuring accurate methods and procedures are followed. Resolve product shortages and complaints, offering professional alternative solutions when necessary. Investigate, verify, and release order holds related to credit issues, pricing discrepancies, shipping concerns, and part identification problems. Coordinate communication between customers and manufacturing/shipping departments to ensure timely order fulfillment. Build and maintain professional relationships with internal and external customers. Collaborate with the Technical Support team to resolve customer-reported issues. Manage new and existing customer accounts as identified in the database. Qualifications: High School Diploma or equivalent. 3+ years of experience in a high-volume customer service environment. Experience with SAP S/4HANA. Experience with order entry and expediting orders. Familiarity with ERP systems. Excellent verbal and written communication skills. Strong customer service skills and ability to handle stressful situations tactfully. Detail-oriented with a high degree of accuracy. Ability to work well in a team environment. Basic proficiency in Microsoft Excel, Word, and PowerPoint. Physical Requirements: While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus. POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment. Come see why DPC has achieved: 4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 ‘Employee's Choice - Best Places to Work' by Glassdoor. Voted ‘Best Staffing Firm to Temp/Contract For' seven times by Staffing Industry Analysts as well as a ‘Best Company to Work For' by Forbes, Fortune and Inc. magazine. As you are applying, please join us in fostering diversity, equity, and inclusion by completing the Invitation to Self-Identify form today! ******************* Job #18219

Title: Customer Service Representative I Duration: 03 Months About the Role: This position is designed for enthusiastic, detail-oriented individuals who thrive in a fast-paced environment and are passionate about supporting families. We are seeking candidates excited to focus on assisting parents and families throughout their overall experience with our products and services. The role requires a commitment to meeting key performance indicators (KPIs), adhering to outreach protocols, and delivering an exceptional customer experience. This is a great opportunity for individuals looking to build a career in the biotech sector with an organization that offers excellent training programs and growth opportunities. Responsibilities: Achieve daily, weekly, and monthly goals. Comply with assigned schedules, assignments, and productivity metrics. Promptly, efficiently, and accurately contact existing customer or lead database. Assure the quality, integrity, and accuracy of client information. Master product information for accurate dissemination to customers. Comply with standard operating procedures and instructions within a quality management system. Assist customers and medical professionals throughout the birthing process and delivery lifecycle of ViaCord's service. Successfully resolve customer challenges. Handle escalated customer issues as needed. Build and maintain strong customer relationships. Promote an open communication model and a positive teamwork environment. Partner with Customer Service Management to assist with new-hire training, as needed. Participate in continuous improvement projects within the department. Participate in cross-functional improvement initiatives Qualifications: Exceptional communication and organizational skills. Proven ability to meet and exceed KPIs and outreach protocols. Strong attention to detail, especially in recordkeeping and compliance. Previous experience in customer service, sales, or biotech preferred. Proficiency in CRM tools and database management. 2+ years of service or relevant experience preferred Education: Bachelor's Degree, preferred

Rate: $21 per hour to $23 per hour upon completion of training (60 days) Schedule: 8:30AM-5PM Who We're Looking For We are looking for dependable, detail-oriented individuals who want to be part of a growing, mission-driven team. As a member of our Customer Service Team, you'll work in a supportive, positive culture surrounded by people who care about doing great work and helping others. We are interested in candidates who demonstrate motivation, ownership, and a willingness to grow in their role-not someone just looking to clock in and out. If you're ready to contribute to a company that values performance, learning, and team collaboration, this may be the opportunity for you. Position Summary As a Customer Service Representative at Medicare Joe , you'll be the first point of contact for our clients-providing high-quality service and support as they navigate their Medicare coverage. You'll begin as a Customer Service Trainee, mastering the basics of Medicare support, tools, and communication. Upon successful completion of your training, you'll advance into the Advisor role where you'll handle more complex service needs and provide internal support to our sales team. This is a full-time, onsite role that plays a vital part in client satisfaction, internal coordination, and our day-to-day operations. About Medicare Joe We are Medicare Joe , one of the fastest-growing insurance agencies in the country. We provide expert Medicare education and guidance to seniors, helping them select the health plan that best fits their needs. We are growing by the day, and our mission is to simplify the Medicare process and serve every client with clarity, compassion, and integrity. We are resourceful and results-driven in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are accountable, team-oriented, and act with integrity. We Provide: Hands-on training and development for the Medicare space Clear promotion track from Trainee to Advisor within 60-90 days Structured support from managers and senior team members Opportunities for long-term growth in operations, licensing, or leadership A professional yet fun and collaborative work environment Performance Objectives Learn and apply basic Medicare knowledge Complete our 60-day onboarding and training curriculum Handle 20-40 calls and texts/day with professionalism Complete 20-30 daily client service tasks and follow-ups Answer Medicare-related questions with confidence and clarity Support agents by prepping clients for transfers and resolving escalated issues Handle claim and carrier concerns with efficiency and ownership Use internal systems (CRM, GHL) to manage all client documentation Take full ownership of your customer interactions and tasks by end of day Collaborate with leadership to resolve client issues Participate in feedback sessions and ongoing coaching Key Competencies Professional, friendly communication-both written and verbal Organized and efficient with daily task management Comfortable using Google Workspace (Docs, Sheets, Drive) and Microsoft Office (Word, Excel, Outlook) for communication and documentation Strong problem-solving skills and ability to take initiative Willingness to learn and grow through coaching Ability to manage high volume and multitask under pressure Detail-oriented and accurate with documentation Team player with a positive attitude Committed to delivering a high standard of service Education & Experience Bachelor's degree (preferred) 1+ year in customer service, admin, or healthcare support roles Experience with CRM tools or inbound call handling is a plus Must be comfortable working in a fast-paced, collaborative office Physical Requirements Prolonged periods sitting at a desk, using a computer and phone Must be able to communicate clearly over the phone and in person Onsite presence required in our Lincoln, RI office (this is not a remote role) Benefits 401(k) with company match Paid vacation time (2 weeks after 3 months of employment) Paid holidays Paid professional training & development Paid continuing education for compliance and licensing Company and individual performance incentives

Hybrid Opportunity! Our client is seeking a Service Representative to join their Commercial Lines team on a temporary basis, with the expectation of conversion to a permanent role and an annual salary increase. The position averages 38.75 hours per week. In this role, you will manage customer interactions and deliver timely, high-quality service to agents, policyholders, and vendors via phone and email. Responsibilities include handling inbound and outbound calls, issuing certificates of insurance, and supporting various policy servicing tasks. Key Responsibilities: Respond to customer requests via phone and email. Handle certificate of insurance and ID card requests within service level expectations. Manage Outlook mailboxes and make outbound calls for new business, renewals, and customer satisfaction. Support additional tasks such as collections, returned mail, and voice email inquiries. Maintain adherence to structured scheduling and meet productivity and quality goals. Qualifications: College degree preferred but not required. 2+ years of customer service experience; commercial insurance knowledge is a plus. Strong communication skills and professional telephone etiquette. Ability to work in a fast-paced, team-oriented environment. Schedule: Training: Monday-Friday, 8:30 AM-5:00 PM (first 2-4 weeks) Post-training: Monday-Friday, 9:30 AM-6:00 PM or 10:30 AM-7:00 PM (3 days onsite, 2 days remote)

Role : Service Representative - CL Customer Service Center Duration : 6 Months+ Mode: Hybrid (3 days per week onsite) Six-month temp to hire employment offering comprehensive job training and continued mentorship ongoing. Expectation is that total compensation increases upon successfully meeting requirements for permanent employment We are actively hiring multiple Service Representatives to join their Commercial Lines Customer Service Center team on a temp to hire basis, located at their corporate office in Worcester, MA. We are an industry leading Property & Casualty Insurance Co. with over 160 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) Flexible Schedule: Monday - Friday 8:30am-5:00pm (during training for the first 2-4 weeks); Monday - Friday 9:30am-6:00pm OR 10:30am-7:00pm (after training) Position Overview/Summary: As a Service Representative in the Commercial Lines team, you will be responsible for managing customer contact and for providing timely, quality service to Agents, commercial policy holders, and vendors primarily by phone and email. This includes handling incoming/outbound phone calls, issuing certificates of insurance, and other policy servicing items. Responsibilities/Essential Functions: Respond to customer requests from a variety of sources and handle calls & email from policyholders, agents, peers or others. This team primarily handles indexing several CSC Outlook mailboxes, inbound phone calls related to billing and certificates , makes outbound callouts for New Business, Renewal and Customer Satisfaction calls, and completes a large volume of Certificate of Insurance Requests. Other areas of focus could include, First Party Collections calls/emails, Returned Mail calls/email requests and incoming Voice emails. Provide timely, quality service to Agents, commercial policy holders, and vendors. May answers telephone inquiries from Commercial lines policy owners and Agents for certificate requests . Completes certificate of insurance and ID card requests within service level expectations. After an acclimation period, Service Representatives are expected to meet a Productivity goal. This goal varies based on focus. In order to provide coverage for incoming calls and email volumes, scheduling of shifts is very structured. Team members are expected to meet a 94% adherence goal. Adherence is a goal based on following a daily schedule, which includes start and ending shifts on time, scheduled lunches and breaks, etc. All our calls are recorded for Quality purposes, Call and Certificate Quality is reviewed monthly. Key Measures of Success: Service Quality Productivity Education and Experience: College degree preferred but not required. Typically have 2 or more years of related experience in the areas of Customer Service. Preferred working knowledge of Commercial Rating and Agency Customer Service. Proficiency in operating and interpreting proprietary software programs. Possesses the knowledge to access all applicable on-line resources. Demonstrated strong written and oral communication skills including active listening skills with an ability to tailor the content to the specific audience. Demonstrated professional telephone etiquette. Demonstrated ability to work well within a team environment . #TB_EN

Health & Wellness We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services. Military Hiring Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty. Job Description CSA TS Client Services About the Role: As a Client Services Associate (CSA) in the Technical Support department within the Customer Service category, you will serve as a key liaison between our company and our clients, providing exceptional support and assistance. Your primary responsibility will be to address client inquiries, troubleshoot technical issues, and ensure timely resolution of all support requests. You will play a vital role in maintaining client satisfaction and fostering positive relationships by delivering high-quality service and support. Essential Job Responsibilities: Daily tasks and responsibilities include, but are not limited to the following: Maintain a positive and professional demeanor in all client interactions, striving to exceed expectations and deliver an outstanding service experience that reinforces client loyalty and satisfaction. Provide consistent quality experience in satisfying client demands. Continuously monitor email. Respond accordingly, as per business processes and operational guidelines, in a timely manner. Demonstrate strong attention to and focus on details and processes. Perform frequent quality checks during process. Handle time-sensitive, confidential materials in accordance with privacy protection policies. Establish operating procedures and quality standards. Adapt to process changes as required by the client. Document all client interactions, inquiries, and resolutions accurately and comprehensively in the appropriate systems or databases, ensuring thorough record-keeping and data accuracy. Collaborate closely with internal technical teams to escalate complex issues and ensure timely resolution, advocating for clients and providing regular updates on the status of their cases. Identify trends or recurring issues in client inquiries and work proactively to address root causes, contributing to ongoing improvements in product quality and customer satisfaction. Provide feedback to internal teams based on client insights and experiences, advocating for enhancements or new features to meet client needs and expectations. Other site national support and special projects as needed. Participate in cross-training. QUALIFICATIONS: 2+ years of customer service experience High school diploma or equivalent (GED) Computer experience (Microsoft Office and/or Google Workspace. i.e. Word, Excel, E-mail, etc.) Excellent verbal and written communication skills REQUIREMENTS Strong organizational skills, attention to details Ability to work with minimal supervision Ability to run a variety of tasks while fostering teamwork Ability to learn various programs and applications Ability to lift up to 55 lbs. Ability to consistently adhere to business procedure guidelines and policies, and company safety standards Accountability to meet the employer's attendance policy Ability to take and follow directions Professional presence "The pay range for this position starts at $19/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.” EEO Statement Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com ****************. We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.

Our client, a water technology provider, is seeking a Customer Service Representative for a 6+ month contract opportunity located in Tewksbury, MA. This role is onsite. THE ROLE: The Customer Service Representative will be responsible for general customer service support primarily focused on providing part and pump price quotes, processing part and pump orders and assisting with warranty claim and invoice billing issues. CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Perform Customer Service Support functions as the first point of contact with the customer. Adhere to ISO9001 Customer Service Procedures and Work Instructions. Maintain Quote Log and Production Order Log Tracking Database. Utilize the ERP-LX (Order Entry) system. Provide Part, Pump, Motor quotes to customers as required. Assist with Warranty claim Processing. Assist with Credit Memo / No Charge requirements. Preparing the customer communication folder. Perform Order Entry Processing and provide Order Status updates as required. Process Change orders (address changes, schedule date, carrier changes). Assist Sales teams with customer support activities. Understand and perform Export Compliance tasks as required. Interface with the customer to assist in resolving AR Collections Dispute Resolution issues. Other duties as assigned by the Customer Service Manager. QUALIFICATIONS: High School Diploma. Prefer associates degree individuals or some level of college experience. Strong financial/accounting skills required. Problem solving skills and strong written and verbal communication skills required. Must be knowledgeable in MS Office applications. 1-3 years experience Pay Rate $20.37 - $22.37/hour

The Commercial Priority Services (CPS) Specialist is responsible for ensuring best in class customer service experience for a designated portfolio of Commercial Banking clients. The CPS Specialist is responsible for owning and resolving all client inquiries, by developing a deep understanding of Commercial products and systems while building a trusted network across various departments, including Sales, Product, Relationship Managers, Client Services, and Operations. The CPS Specialist is also responsible for providing Treasury Solution application training to their portfolio of clients as they onboard new cash management products. The CPS Specialist will focus on establishing and fostering relationships with their assigned portfolio, including meeting on a regular basis with Relationship Managers, Clients, and other key business partners to discuss existing services, streamlining operational processes, and resolving urgent needs. Assigned client portfolios can be large and complex with very high expectations for their service delivery. The CPS Specialist will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues. In addition, they will support the implementation of solutions that will ultimately improve SLAs, decrease operational effort, and increase the overall client experience. The CPS Specialist will also be responsible for helping to support colleague's portfolio when needed. Qualifications, Education, Certifications and/or Other Professional Credentials * 2 years Customer Service experience with a background in high touch client service * Experience in the Financial Services Industry, previous Commercial cash management and loan experience preferred * High School Diploma or Equivalent, Bachelor's Degree preferred * Excellent written and verbal communication skills * Ability to build and maintain strong business relationships * Ability to work in a fast-paced environment while maintaining a high degree of accuracy * Ability to work independently and manage competing priorities * Works effectively in ambiguous situations * Adapts well to new and changing processes * Intellectually curious Hours & Work Schedule * Hours per Week: 40 * Work Schedule: 10:30-7 Hybrid. 4 days on-site, 1 day remote Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Age-Friendly Institute's Certified Age-Friend Employer Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award Fair360 Top Regional Company FORTUNE's World's Most Admired Companies Military Friendly Employer

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment". Job Title: Contact Center Specialist Duration: 3+ months Pay Rate: $20.00/hr Job Description: Our customers rely on our Contact Center Specialists to help them understand and make sense of general needs with their accounts including balance inquiries, basic maintenances, transfers, assistance with our online banking experience and more. As part of our dedicated Contact Center team, you will be responsible for creating positive interactions with customers every day, whether that delivering a memorable service experience, or helping to problem-solve. You will answer customer inquiries through a particular channel, over the phone or through online chat, and service all our national customer needs perhaps specializing in a specific product. Youll receive extensive training to build your expertise and prepare you to handle customer inquiries. This, alongside your day-to-day customer interactions, will allow you to gain deeper knowledge and understanding of the banking industry and facilitate your career progression. Responsibilities: Field a variety of incoming customer inquiries via phone or chat to deliver high-quality solutions for our customers. Actively seek opportunities to help customers bank better by recommending products and services that meet their banking needs. Gain deeper knowledge and understanding of the banking industry to handle customer inquiries with increasing complexity. Troubleshoot issues and determine the appropriate course of action for effective resolution. Work in a fast-paced environment, demonstrating active listening skills. Participate in comprehensive and continuing training that will draw on your previous experiences and challenge you to grow. Receive feedback from observations of your recorded interactions to support coaching, development and performance. Onsite - works 5 days in the office About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.