Retirement Service Agent
Customer service assistant job in Houston, TX
Recruitment Incentive: Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive details and eligibility. Be tomorrow's Secret Service.
During the course of their careers, special agents carry out assignments in both investigations and protection and may be assigned to multiple duty stations throughout the U.Conducting criminal investigations pertaining to financial obligations of the United States.
* Planning and implementing security designs for National Special Security Events.
This is no ordinary job, and our special agents are no ordinary individuals. Show us you have the talent and background we need, and we'll show you the rewards that come with being a special agent in the U.Carry and use a firearm. Maintaining firearm proficiency is mandatory.
Be at least age 21 at the time of application and less than age 37 at the time you receive a conditional offer of employment, unless you have previous service in a Federal Civilian Law Enforcement position covered by special law enforcement or firefighter retirement provisions, including early or mandatory retirement. Applicants with veteran's preference must receive a conditional offer of employment prior to reaching age 40 to continue in the application process.
You must obtain a Top Secret Clearance and retain it during your career.
Possess uncorrected visual acuity of no worse than 20/100 binocular, possess corrected visual acuity of 20/20 or better in each eye.
Submit to a drug test prior to your appointment and random drug testing while you occupy the position.
Complete 13 weeks of intensive training at the Federal Law Enforcement Training Center(FLETC) in Glynco, GA and 18 weeks of specialized training at the James J. Rowley Training Center in Laurel, MD.
Sign a mobility agreement stating your willingness to accept assignments anywhere within the United States and overseas.
Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959.
By applying, you consent to your information being transmitted by Get It to the Employer, as data controller, through the Employer's data processor SonicJobs.
See United States Secret Service Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
Customer Service Specialist
Customer service assistant job in Pasadena, TX
Full-Time | Onsite (Pasadena, TX)
Schedule: Monday-Friday | 8:00 AM - 5:00 PM
Pay: $20-$25/hour (based on experience)
We are partnering with a leading manufacturer in the precision measurement and industrial tooling space to hire a highly organized, customer-focused Customer Service Specialist.
If you thrive in a fast-paced environment, love solving problems, and take pride in delivering white-glove service - this role is for you.
Position Summary
The Customer Service Specialist will serve as a primary point of contact for customer inquiries, concerns, and order requests. This role manages quotes, processes orders, monitors order status, and ensures a seamless customer experience from start to finish. You'll work cross-functionally with operations, shipping, production, and sales to keep customers informed and supported.
Key Responsibilities
Communicate with customers regarding expedited and standard orders via phone and email
Respond promptly to inquiries, quotes, order statuses, and internal questions
Enter quotes, process orders, and flag emails for sales coordination
Maintain accurate records of customer interactions and required follow-up
Collaborate with Production and Shipping to relay updates, changes, and delivery details
Verify customer requirements to ensure order accuracy
Support additional tasks and administrative duties as assigned
Qualifications & Skills
Highly organized with strong attention to detail
Demonstrated ability to process customer requests accurately and efficiently
Strong communication skills - verbal, written, and active listening
Ability to multitask and prioritize in a high-volume environment
Customer-first mindset with a professional, team-oriented approach
Reliable, punctual, and committed to strong work ethic
Eagerness to learn, take direction, and develop new skills
Experience & Requirements
High school diploma required; college degree preferred
1-2 years of customer service experience, ideally in manufacturing or a related environment
Strong data entry and typing accuracy (up to 75% of role is documentation)
Experience with CRM or MRP systems preferred
Ability to communicate professionally with customers via phone, email, and in person
Adaptable and able to thrive under pressure
HR Customer Service
Customer service assistant job in Houston, TX
We are seeking a HR Customer focus Associated to work with our 8000 employees on a daily basis. It will be handling payroll, benefits, and employee relations related questions. The ideal candidate will be able to communicate directly and efficiency with employees of all levels via phone and email. Strong attention to detail and sense of urgency are a needed in this role to be effective. You will be have to document conversations in the HRIS system. This is a full time role in our office off of Memorial Drive. Competitive Salary and 100% paid health insurance.
Customer Service Representative
Customer service assistant job in Houston, TX
A well-established industrial company is seeking a proactive and skilled Customer Service Representative to join their team. This role plays a key part in supporting customers and internal teams through exceptional communication, organization, and project management skills. The ideal candidate thrives in a fast-paced environment, is proactive, and can effectively manage multiple priorities.
Location: Houston, TX
Salary: $70,000-$80,000
Position Type: Direct Hire
Responsibilities:
Manage the full order process from receipt through fulfillment, ensuring accuracy and timeliness.
Coordinate with internal departments - including sales, operations, and logistics - to ensure smooth order execution.
Track and follow up on pending information or documentation to keep projects and orders moving forward.
Prioritize workload and respond quickly to changing demands or urgent requests.
Provide excellent customer service and maintain strong relationships with clients.
Maintain detailed records and ensure all systems are updated accurately.
Collaborate cross-functionally within the warehouse and office to resolve issues efficiently.
Requirements:
Minimum of 5 years of customer service or order management experience, ideally in a manufacturing, distribution, or industrial environment.
Proven ability to prioritize tasks, manage time effectively, and stay organized in a fast-paced setting.
Strong communication and problem-solving skills; able to think quickly and adapt.
Experience with project management or coordinating multiple moving parts preferred.
Industry experience in chemicals or chemical sales support is a plus but not required.
Proficient in Microsoft Office and ERP/order management systems.
Must be able to work fully on site and collaborate closely with team members across departments.
Field Services Associate with AutoCAD/ Revit / Bluebeam
Customer service assistant job in Houston, TX
Job title: Field Services Associate (1-2 years' experience)
Employment Type: Direct Hire
Required Skills and Knowledge
• Knowledge of and experience with AutoCAD, Revit, Bluebeam, and Microsoft Office Suite
• Knowledge of building codes
• Proven leadership skills
• Exceptional attention to detail
• Ability to manage multiple projects under strict deadlines
• Ability to work well on a team
• Exceptional written and verbal skills
Preferred Skills and Knowledge
• Bachelor of Science Degree in Engineering, Construction Science or related field
• Previous experience in an MEP construction or consulting environment, for schools
• Previous experience in field project management in an MEP consulting environment
• Ability to read construction documents, including MEP drawings and specifications
• Knowledge of building codes
• Knowledge in the construction of power distribution, power and lighting, data networks,
telephone and intercom systems, fire alarm systems, security and access control systems,
and other standard electrical systems
• Knowledge in the construction of HVAC systems, temperature controls, and other standard
mechanical systems
• Knowledge in the construction of domestic water systems, hot water systems, storm water
systems, sanitary waste and vent systems, acid waste systems, fire sprinkler systems,
compressed air systems, gas distribution systems and fuel gas systems, and other standard
plumbing systems
Travel
Frequent; to and from job sites, client meetings, and sister offices
Customer Accounts Advisor
Customer service assistant job in Houston, TX
The salary range for this role is $14.25 to $15.00 per hour*.
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
Logistics Customer Service Representative 1
Customer service assistant job in Waller, TX
Daikin Comfort Technologies Manufacturing, L.P., is seeking a professional, skilled individual for our Customer Service Representative position within our Logistics organization located at our DTTP - Waller, TX facility. The Logistics Customer Service Representative responds to customer's inquiries or complaints regarding the organization's products or services. Determines best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problem. Must be knowledgeable of the organization's products, services, procedures and practices. Responsible for order management by handling all the details from purchase order to shipment of product
Position Responsibilities
May include;
Order fulfillment and order maintenance processes.
Assist customers with product availability, pricing, order status, product match-up, service parts substitutions, shipping information, and other functions necessary to serve customer accounts.
Attract potential customers by answering product and service questions; suggesting information about other products and services.
Open customer accounts by recording account information.
Maintain customer records by updating account information.
Process RMA and transfer requests.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintain financial accounts by processing customer adjustments.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Prepare product or service reports by collecting and analyzing customer information.
Perform additional projects/duties to support ongoing business needs
Must be knowledgeable of the organization's policies, procedures, practices, products and services. This position serves as the primary point of contact for independent distributors and COD branches.
Responds to customer's inquiries or complaints regarding the organization's products or services.
Makes periodic calls to existing customers to determine satisfaction with the organization, products and services.
Determines best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies.
Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problem. Follows up, either verbally or in writing, to ensure customer satisfaction.
Knowledge & Skills
HVAC product knowledge and market knowledge strongly preferred
Working knowledge of MS Office - Excel, Word, PowerPoint, and Outlook - and data entry
Excellent customer service skills
Problem solving, de-escalating and resolving conflicts
Effective verbal and written communication and listening skills
Strong team player, results orientated, dedication to excellence and sense of urgency to achieve business objectives.
Ability to use good judgement and strong work ethics and integrity on the job
Ability to establish positive working relationships with internal and external customers and employees
Quality focus - attention to detail and accuracy and effective documentation skills
Excellent organizational and time management skills including prioritization skills to complete projects on time.
Ability to analyze and process Information
Experience
3 - 6 years of customer service experience within HVAC industry
Education
High School diploma or GED equivalent
Physical Requirements / Work Environment
Must be able to perform essential responsibilities with or without reasonable accommodations
Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Sales and Retention Representatives
Customer service assistant job in The Woodlands, TX
Seeking a driven and passionate Inside Sales Specialist to cultivate and retain our valued client base. This role is crucial in ensuring member satisfaction and driving growth. Key Responsibilities:
Master and effectively communicate the value proposition and benefits of membership across all tiers through phone and email communication with members.
Proactively engage with members considering cancellation, actively listening to their concerns and presenting tailored solutions and offers to encourage retention.
Convert trial members into paid subscribers by highlighting the long-term value and advantages of a paid membership.
Respond to inquiries from prospective members via phone and email, providing comprehensive information about membership options and guiding them through the application process.
Maintain expert-level knowledge of all membership benefits, tiers, and offers.
High volume calls
Qualifications:
5+ years of proven sales experience in a fast-paced environment, with a strong focus on retention.
Exceptional phone and professional written communication skills.
Strong background in sales and customer retention.
Experience with a subscription-based business model is highly preferred.
Demonstrated experience working with executive-level clientele.
Highly self-motivated with a strong work ethic and a results-oriented mindset.
Excellent verbal and written communication skills; comfortable with both email and phone communication for effective problem-solving.
Ability to thrive both independently and collaboratively within a fast-paced team environment.
HOUWD51
Interested candidates please send resume in Word format Please reference job code 136165 when responding to this ad.
Ambulatory Service Representative - Cardiovascular Surgery
Customer service assistant job in Lake Jackson, TX
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.
Responsibilities:
Receives and directs phone calls from patients and physician offices
Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria
Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities
Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns
Schedules urgent care appointments as needed and directed by physician
Greets patients for scheduled and/or urgent care appointments and procedures
Confirms and verifies patient demographic and insurance information
Collect co-payments from patients upon arrival when applicable
Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information
Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed
Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. xevrcyc
Verifies eligibility for procedures or tests from various health care institutions
Reviews and audits billing discrepancy reports and researches errors for resolution
Maintains accurate and timely records, logs, charges, files, and other related information as required
Performs a variety of related administrative and clerical duties, such as retrieving files and other records, faxing, collating, data entry, and relaying messages to physicians, residents and staff
Prepares special reports or spreadsheets for physicians as requested
Complies with established departmental policies, procedures and objectives
Complies with all health and safety regulations and requirements
Contributes in maintaining a respectful environment of professionalism, tolerance, and acceptance toward all employees, patients and visitors
Performs other duties as required.
Requirements:
High School Diploma or GED
Proficient in software and computer systems
Knowledgeable of business office terminology / procedures
Ability to multi task and work under stressful situation
Effective written and verbal communication skills
1+ year of customer service experience required
Experience with medical office terminology preferred
Work Schedule:
5 Days - 8 Hours
Work Type:
Full Time
Customer Service at Baskin-Robbins-Summerwood
Customer service assistant job in Houston, TX
Job Description
Baskin Robbins Spring in Summerwood, TX is looking for one customer service to join our 8 person strong team. We are located on 3784 Rayford Road. Our ideal candidate is a self-starter, punctual, and hard-working.
Responsibilities
Greet customers and make them feel at home
Answer any questions the customers may have
Assist Customers in preparing their orders
Clean work area as needed to maintain a tidy work environment
Respond to all complaints in a friendly and professional manner
Follow Brand standards, recipes and systems
Follow safety, food safety and sanitation guidelines; comply with all applicable laws
Maintain clean and neat work environment
Team Environment
Work well and interacts with others respectfully
Respond positively to coaching and feedback
Communicate with team members
Able to learn and execute multiple tasks
Qualifications
Execute restaurant standards and marketing initiatives
Handle POS transactions and payments with accuracy
Prepare and deliver all products according to Brand standards
Friendly attitude even when dealing with disgruntled employees
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with customers
Basic computer skills
Capable of counting money and making change
Able to operate restaurant equipment (minimum age requirements may apply)
We are looking forward to reading your application.
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Bilingual Field Driver - Customer Assistance Representative (Houston, TX)
Customer service assistant job in Houston, TX
Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has gone from start-up to industry leader, we know how to innovate, simplify, and value all people. We are a company founded on our grit and we are constantly looking to the future. As an ever-evolving group of entrepreneurs and technologists, we strive to do the right thing period in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), an exciting FinTech holding company, with three business segments including Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.
We are currently hiring a Field Driver - Customer Assistance Representative to help grow our company and ensure our mission is achieved!
This role requires local daily travel and in-person visits to customer residences.
Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.
WE ARE: Pivotal professionals in the support of our Operations Recovery team, by ensuring a timely pick-up of returned merchandise from customers, as well as collecting on past-due accounts. We each have an opportunity to provide a world-class customer experience.
YOU ARE: A professional driver who enjoys providing superb in-person customer assistance that doesn't require sitting at a desk all day.
YOUR DAY-TO-DAY:
Field visit with customers at their residence to discuss past-due accounts and/or recover merchandise
Utilize company issued iPad, iPhone, and Door Knocking device app to ensure frequent communication with customers and team
Routinely lift, load and unload merchandise using a company provided vehicle and dolly
Secure and protect heavy merchandise during loading, transporting and unloading at regional Hub centers
Must be able to work in inclement weather conditions (rain, snow, heat, etc.)
Learn and apply new information and methods to work in assigned area
Adhere to all quality and safety guidelines
Adhere to company Core Values and follow standard operating procedures
Perform other related duties as needed
YOU'LL BRING:
Bilingual (English/Spanish) communication skills to connect effectively with a diverse community
A valid state driver's license; in order to operate a CMV for interstate transportation
A satisfactory Motor Vehicle Record (driving record)
A professional appearance
Superb interpersonal, written and verbal communication skills
Ability to regularly lift 50-75 lbs. without assistance or push and pull up to 100 lbs. occasionally, using a dolly and other safety equipment
Maintain a clean driving record as defined within our policy. Progressive will run driving records both upon hire and on a regular recurring basis throughout employment
YOU MIGHT ALSO HAVE:
Prior experience in customer service or sales strongly preferred
Previous warehouse, delivery and/or driver experience preferred
Experience handling money is preferred
Previous lease-to-own (LTO) experience strongly preferred
WE OFFER:
Competitive Compensation; $17 per hour
Guaranteed $500 a month in bonus for the first 90 days
Performance-based bonus paid monthly after training
Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
Company Matched 401k
Paid Time Off + Paid Holidays + Paid Volunteer Hours
Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
Employee Stock Purchase Program
Tuition Reimbursement
Charitable Gift Matching
Job required equipment and services
Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.
Auto-ApplyClient Retention
Customer service assistant job in Houston, TX
As a Client Retention Associate, you will gain a strong foundation in specific industries and tax, in addition to developing your critical thinking skills. You will also develop a strong understanding about our firm's mission and purpose, the professional services industry, our unique client-centric culture, and how we serve and engage our CPA partners, clients, and industry partners. You will participate in client engagement discussions and learn about a wide variety of industries, our various service lines, and business methodologies with the goal of managing current clients and re-engaging with inactive clients. You will develop service line-specific and industry-specific skills and work directly with C-level executives and CPA firms in various markets as part of a high-performance team.
As a national premier consulting firm, alliant is focused on providing solutions to help businesses transform and thrive. alliant offers six different service lines to our clients and this role manages and re-engages with clients for all service lines.
Responsibilities
• Account management of existing clients
• Proactively reach out to inactive clients to rekindle relationships and encourage their return
• Communicate our services and educate business owners and executives on the value we can bring to their organization in the form of credits and incentives as well as other services we provide
• Schedule client meetings, conference calls and follow-up appointments with great attention to detail
• Track outstanding proposals and follow-up with clients until proposal is signed
• Maintain client relationship management (CRM) database
Qualifications
• Bachelor's degree required
• Preferred 1+ year of experience in a fast-paced, consultative sales role
• Results-oriented, competitive, and driven to achieve activity and revenue goals
• Dynamic verbal communication, robust active listening, and excellent presentation and writing skills
• High sense of urgency with the ability to meet deadlines and changing priorities
• Collaborative and team focused
• Receptiveness to performance feedback within a team environment is essential
• Proficiency with Microsoft Office Suite and other relevant software applications
• Candidate must reside or relocate to Houston, TX
alliant offers a comprehensive compensation and benefits package including 100% employer paid medical/dental premiums for single coverage, 401(k) matching, PTO, company provided life insurance and disability, onsite gym and group fitness classes, paid covered parking, daily allowance for onsite café and Starbucks, and more!
Do Work That Matters. Alliant
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Auto-ApplyCustomer Assistance Representative Part Time (Houston, TX, US)
Customer service assistant job in Houston, TX
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $16.10 per hour.
What you'll do
These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
* Greeting customers when they enter the airport or arrive in the ticket area
* Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures
* Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts)
* Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces)
* Troubleshooting kiosk technology issues to identify the source of issues or errors
* Communicating with IT about kiosk technology issues that require additional servicing
* Verifying that customers' carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity)
* Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk)
* Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight)
* Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time)
* Accepting and activating customers' self-tagged baggage at the activation station
* Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
* Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies)
* Refer customers to customer service agents when appropriate
* Performing clearance and verification of documents at kiosks
* Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area
* Assisting unaccompanied minors with boarding, deplaning, or other transportation
* Providing customers with gate information and directions
* Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports)
* Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement
* Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings
* Adhere to government regulations (e.g., DOT, FAA, TSA)
* Adhere to company policies, procedures, and performance standards
* Wear uniforms as required by company policy
* Provide quality customer service in a professional manner in accordance with American's guidelines
* Use multiple internal resources/systems, including during customer interactions
* Reasonable accommodations may be made for qualifying individuals with disabilities.
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* High School diploma or GED or international equivalent
* Must be 18 years of age or older
* Read, write, fluently speak and understand the English language.
* Bilingual language skills may be required in some locations
* Applicable valid driver's license as required by local authorities
* Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
* Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
* Must be authorized to work in the U.S.
Preferred Qualifications- Education & Prior Job Experience
* Working knowledge of Sabre or any other Passenger Service System
* Previous face to face Customer Service experience
* Working in a fast pace environment
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
Customer Experience Consultant - 100% Commission | Houston, TX (SG-669871)
Customer service assistant job in Houston, TX
Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business while helping families protect their income, eliminate debt, and create generational wealth. We train you, support you, and help you win - whether part-time or full-time. What You'll Do • Contact warm leads (no cold calling) • Help families find the best protection plans • Develop leadership skills • Build a business with unlimited earning potential What We Look For • Coachable individuals hungry for growth • People who want time, freedom, and purpose • Strong communicators • No experience required (training provided) Earning Potential This is a 100% commission opportunity. Part-time: $35K-$75K. Full-time: $85K-$250K+. Top earners exceed $400K+. We hire nationwide, full-time and part-time. If you're ready to build something meaningful, apply today.
Solution Executive - Aerotek Services
Customer service assistant job in Houston, TX
The Solutions Executive leads the delivery of integrated solutions across multiple segments within the construction industry. This role is pivotal in shaping the strategic direction of the business by leveraging industry expertise and insights to develop scalable, service-based solutions that drive operational efficiency and long-term organizational growth.
Responsibilities
+ Develop solutions, project plans, project schedules, budgets, work timetables, and process improvements.
+ Manage multiple teams and projects across North America and Canada, ensuring projects are completed on time, within budget, and in compliance with safety and quality standards.
+ Collaborate with clients, business development, delivery operations, and other internal stakeholders to support the full life cycle of the business, including sales support, project execution, and project closeout.
+ Collaborate with leadership to shape growth strategies, investment plans, and key capabilities that drive business expansion within the construction industry.
+ Build and maintain strong customer relationships and provide regular updates on project progress, challenges, and solutions.
+ Review and negotiate contracts with potential clients, subcontractors, and suppliers, including the development of Statements of Work, Work Orders, RFX's, and Change Orders.
+ Prepare cost estimates, pricing, track expenses, and ensure financial efficiency.
+ Ensure adherence to regulatory compliance, safety regulations, and legal requirements.
+ Identify potential risks and implement mitigation strategies.
+ Address delays, emergencies, and unforeseen issues effectively.
+ Execute supervisory responsibilities in accordance with the organization's policies and applicable laws.
Essential Skills
+ Commercial/Industrial construction background in areas such as EV plants, semiconductors, and data centers.
+ Proven experience as a construction project manager with a leading general contractor, successfully delivering large-scale industrial and/or commercial projects.
+ Strong experience in estimating, pricing, budget management, contracts, and scheduling.
+ 5+ years of experience managing teams, including training, development, mentorship, and day-to-day responsibilities.
+ Proficiency with industry-specific software and technologies such as Procore, Primavera, and MS Project.
+ Strong knowledge in construction methods, materials, and regulations across multiple construction industries.
+ Proven capabilities in developing solutions to problems, defining project life cycles, managing deliverables, customer expectations, and compliance with quality processes.
+ Proven written, oral, and presentation skills with the ability to conduct meetings with high-level decision makers.
+ Ability to effectively communicate and partner with cross-functional teams and roles in a virtual environment.
Additional Skills & Qualifications
+ Ability to travel across the United States up to 50%.
Work Environment
The role involves working in a dynamic construction environment that requires travel across the United States up to 50% of the time. Proficiency with industry-specific software and technologies, such as Procore, Primavera, and MS Project, is essential. The position demands strong communication skills and the ability to collaborate effectively in a virtual setting with cross-functional teams.
REFCR2023
Job Type & Location
This is a Permanent position based out of Houston, TX.
Pay and Benefits
The pay range for this position is $110000.00 - $160000.00/yr.
Medical and dental insurance plans Health Savings AccountLife and disability insurance 401(k) match, profit sharing and 529 plan Paid holidays and 20 days of paid time off each year for new employees Consumer discounts Flexible spending accounts and employee assistance programs
Workplace Type
This is a fully onsite position in Houston,TX.
Application Deadline
This position is anticipated to close on Dec 17, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.
Bilingual Customer Retention Specialist
Customer service assistant job in Houston, TX
Job Details Houston, TX Full Time $18.00 Hourly Day SalesDescription
We are seeking a detail-oriented Customer Retention Specialist. This position is responsible for researching account activity, resolving past due balances, and maintaining strong relationships with our customers. The ideal candidate will act as the first point of contact for clients with billing concerns or those considering cancellation of services.
In addition to account management, this position will also coordinate with field representatives on retention and cancellation efforts, serving as the main point of contact for all cancellation requests. The representative will assign and route tasks within the department to ensure timely completion and proper follow-up on customer service and retention matters.
Key Responsibilities - Collections
Contact customers via phone and email regarding past due balances; identify reasons for delinquency and arrange payment or correct errors.
Handle 80-100 outbound and inbound calls daily.
Negotiate and monitor payment plans according to company policy.
Research and resolve collection disputes professionally and efficiently.
Maintain accurate records and detailed notes for all delinquent accounts.
Manage bankruptcy accounts in compliance with procedures.
Process and resolve returned (NSF) transactions.
Prepare and file legal documents and attend court proceedings when required.
Key Responsibilities - Retention
Communicate with customers at risk of canceling services or those who have requested cancellation.
Address and resolve customer complaints to improve satisfaction and prevent cancellations.
Serve as the primary contact for all cancellations, coordinating efforts with field representatives and routing assignments to ensure smooth completion of all related tasks.
Manage the service termination process, including cancellations and container removals, after approvals.
Process and manage service agreement renewals and modifications.
Gather and report customer insights to the service team.
Stay current on industry trends, competitor activity, and potential business opportunities.
Build positive, trust-based relationships with customers to support retention goals.
Qualifications Required Qualifications
Bilingual (English/Spanish) - fluent in both written and verbal communication.
Excellent communication, time management, and organizational skills.
Strong leadership and coordination abilities; capable of directing team tasks and follow-ups.
Self-motivated team player with strong attention to detail.
Proficient in Microsoft Excel and Word.
Knowledge of standard collections practices and financial procedures.
Ability to perform effectively in a fast-paced, high-volume environment.
Education and Experience
Required: High school diploma or equivalent; minimum 5 years of experience in collections.
Preferred: Experience in a high-volume call center, commercial or business-to-business collections, or customer service environment.
Customer Satisfaction Representative
Customer service assistant job in Houston, TX
Job Description
Who we are:
Global Healing Center is a leading manufacturer, distributor, and retailer of healthy living products, specializing in cleansing and detoxification. Our mission: create and market the best products possible, help as many people as we can through education, and provide customers with solutions to live a healthy lifestyle. Check us out at *************************** if you are truly interested in working with us.
Here's the job:
Customer Satisfaction Representatives are responsible for helping customers on the phone, by email, live chat, or in person with all of their product or account needs. This requires a thorough knowledge of our products and recommended protocols in order to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests (don't worry, we'll teach you).
**This position requires you to be on site at our HQ in Houston, TX.
Responsibilities:
Resolves customer concerns via phone, email, live chat, or social media;
Assists customers with the placement of orders, exchanges, or refunds;
Helps with complaints, errors, account questions, billing, cancelations, and other queries;
Identifies and assesses the customers' needs to achieve satisfaction;
Provides accurate, valid, up-to-date and complete information about products;
Meets individual and CSR team satisfaction targets;
Provide appropriate solutions and alternatives to customers within the specified average time limits;
Goes the extra mile to engage and satisfy customers;
Greets and follows up with walk-in customers;
Creates and updates customer accounts;
Ensures proper customer satisfaction is being delivered at all times;
Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information.
Requirements
Minimum 2 years previous customer service experience or experience as a client service representative;
At least 1 year of call center experience;
High School Diploma or GED;
Excellent written and verbal communication;
Proven track record of over-achieving goals or going above and beyond;
Possess a willingness to learn;
Customer orientated with the ability to adapt/respond to different types of customers;
Bilingual CSR (English & Spanish)
Bonus:
Knowledge of natural health industry;
Actively embraces healthy living;
Benefits
Paid Time Off (PTO);
Company covered health, dental, vision, and life insurance;
5% 401(k) match plus an additional 4%;
Wellness Bonus for gym, continuing education, preventative care and other reimbursements;
Employee store credit;
Company sponsored events;
Fun team-building activities.
**This position requires you to be on site at our HQ in Houston, TX.
Customer Service Analyst (Houston, Texas, United States, 77001)
Customer service assistant job in Houston, TX
What Timken makes possible begins with you. Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.
A career at Timken means you can have an immediate impact doing Work That Matters to the world- improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.
Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst specializing in rotating equipment to provide technical support, and quote/order management for industrial gears and gearboxes. This role bridges customers, outside sales, and internal engineering to diagnose failures, scope repairs, prepare technical quotes, and ensure timely, high-quality service delivery
Essential Responsibilities:
* Serve as the primary technical contact for outside sales, customers and internal stakeholders for rotating equipment issues (gears, bearings, shafts, couplings, gearboxes).
* Manage incoming parts/units, create and manage orders in the EPICOR, and communicate status updates to outside sales.
* Prepare detailed repair estimates and technical quotations; support commercial negotiations as needed.
* Coordinate with operations, engineering, quality, and external repair partners to schedule repairs, manage parts sourcing, and ensure successful repair execution.
* Process warranty claims, returns, and repair authorizations; track warranty costs and maintain accurate records.
* Track and report service KPIs (response time, resolution time, first-time-fix rate, warranty trend) and identify improvement opportunities.
Technical/ Functional Skills:
* Customer-focused with strong problem-solving and troubleshooting skills
* Attention to detail and data-driven decision making.
* Time management and ability to prioritize multiple service requests.
* Continuous improvement mindset and ownership of quality outcomes
* Provide timely updates to the salesman regarding status of their inquiries/jobs
* Strong knowledge of customer service process and principles
* Proven work experience as a Customer Service Analyst or similar role.
* Deliver exceptional customer experience
Basic Qualifications:
* Associate's degree in business-related field required, Bachelor's degree preferred.
* Minimum of 3 years' experience supporting rotating equipment or power transmission products in customer service, field service, maintenance, or engineering roles
* Strong understanding of rotating equipment failure modes (bearing failure, lubrication, misalignment, imbalance, gear wear
* Experience interpreting technical drawings, part catalogs, and specification sheets
* Strong written and verbal communication skills with customer facing experience
* Skilled in all MS Office products
* Working knowledge of ERP systems, preferably Epicor
All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.
Reservationist
Customer service assistant job in Houston, TX
Currently only offering part-time hours. Monday & Wednesday evenings and weekends required.
Busy Midtown fine dining restaurant seeking motivated and focused individual to contribute to a team that is driven by achieving excellence in every aspect of their work. It is crucial that you be able to represent the restaurant with professionalism, confidence & kindness.
Qualifications
· Positive attitude and stays calm under pressure
· Detail oriented and organized with a great work ethic
· Excellent phone and communication skills
· Ability to think critically
· Effectively manage reservations
· Proficient at multi-tasking
· Must be available Thursdays - Sundays
Duties
· Effectively book the restaurant in a way to maximize space and guest experience
· Maintain company standards during times of high volume
· Explain menu items and other restaurant information as requested
· Maintain knowledge of current dining options, menu items, VIP guests and their preference, and general restaurant/company information
· Maintain high level of detail and professionalism
· Ability to work independently for periods of time
· Complete daily administration tasks
· Must be able to charm the most high maintenance guests
· Holidays required
We offer a tight knit family, a professional environment, and the opportunity to help create truly incredible experiences for our guests. Potential for future full time employment and benefits.
Work schedule
Other
Benefits
Employee discount
Airport Customer Service Agent, Sr
Customer service assistant job in Angleton, TX
Under limited supervision, provides various customer services to users of the airport, including pilots, passengers, vendors and visitors and general public. Provides assistance to Office Manager with daily financial and accounting work. Shift: 8-10 working hours per work day
Various Shifts and weekend rotations, including holidays
Example of Duties
Example of Duties:
* Interacts with pilots regarding incoming flight arrangements, hotel/car reservations, parking, catering, airport status advisories, fuel orders and other concierge services;
* Develops posts for social media and assists in other marketing and communication efforts as requested
* Inputs financial transactions from sales to develop various reports;
* Participates in and hosts the coordination of special events, including conference booths and other onsite receptions
* Prepares the facilities for customers; including conference room(s) rental set-up and tear down
* Answers phones;
* Schedules facilities use;
* Performs filing;
* Orders jet fuel and Avgas;
* Processes various requisitions;
* Develops and processes court orders for the Commissioner's Court;
* Assists Office Manager with website and all other online airport related web presence.
Qualifications
MINIMUM QUALIFICATIONS:
Education, Experience and Training Guidelines:
High school diploma or equivalent; AND two years of staff support and customer service experience; OR an equivalent combination of education, training and experience as determined by Human Resources.
Knowledge of:
* Principles and practices of administrative management;
* Principles and practices of effective customer service;
* Principles and practices of marketing;
* Modern office principles and practices;
* Modern office equipment;
* Basic bookkeeping;
* Department policies, procedures and regulations covering specific areas of assignment;
Skill in:
* Communicating effectively, both orally and in writing;
* Establishing and maintaining cooperative working relationships with managers, supervisors, employees, external public agencies and organizations, pilots, vendors and the general public;
* Using initiative, discretion and decision making within established procedures, guidelines and rules;
* Defining problems, collecting data, establishing facts and drawing valid conclusions;
* Performing various mathematical calculations;
* Performing effectively under stressful working conditions;
* Providing effective customer service;
* Multi-tasking;
* Operating a personal computer and various software applications.
LICENSE & CERTIFICATION REQUIREMENTS:
None.
Supplemental Information:
PHYSICAL DEMANDS AND WORKING ENVIRONMENT:
Work is performed in a traditional office environment. The noise level in the work environment is usually moderate. May be required to lift and carry items weighing up to 40 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Supplemental Information
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.