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Customer service assistant jobs in Urban Honolulu, HI - 371 jobs

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  • Senior Oracle Services Leader: Q2R & ERP for TMT

    Ernst & Young Oman 4.7company rating

    Customer service assistant job in Urban Honolulu, HI

    A global consulting firm is seeking a Senior Manager in Oracle Services. This role involves managing complex projects in the Technology, Media, and Telecommunications sectors, delivering high-quality solutions and driving innovation. The ideal candidate has over 8 years of experience, including project management and implementation of SaaS solutions. This is a hybrid position requiring strong communication skills and the ability to engage with clients effectively. Apply now to shape your future with confidence! #J-18808-Ljbffr
    $78k-102k yearly est. 2d ago
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  • Customer Experience Lead-Windward

    Victoria's Secret 4.1company rating

    Customer service assistant job in Kaneohe, HI

    A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top-line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $19.00 Maximum Salary: $23.75 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred. * Experience directing other individuals in the performance of their job duties preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $19-23.8 hourly 15d ago
  • Material Customer Service Associate (On Call/Variable Schedule)

    KP Industries, Inc. 3.7company rating

    Customer service assistant job in Urban Honolulu, HI

    Material Customer Service Associate (On Call/Variable Schedule)(Job Number: 1384599) Description Job Summary: Under indirect supervision, orders and replenishes items, materials or services of non-technical, technical or specialized nature which are usually made, altered or customized to specific needs and specifications that detail, in technical terms, required physical, chemical or other properties; assists in training Inventory Associate and other clerical staff. Essential Responsibilities: Advises customers to develop and maintain appropriate inventory minimum and maximum target levels; assists customer with material inventory needs which may include research. Ensures that established replenishment cycle results in most accurate, timely, and efficient delivery of supplies to customers. Develops and maintains effective physical organization of storerooms and storage areas that respects Program and regulatory agency standards. Rotates dated items appropriately. Advises customers to eliminate non-standard supply items from inventory. Acts as liaison for customers for national product standards. Demonstrates exceptional customer service with variety of internal and external customers. Acts as effective resource and liaison for Material Services. Provides reliable, useful product information to customers. Identifies and devises action plans to enhance utilization of goods and services. Functions effectively as adjunct medical office team member while advocating prudent application of national and divisional Material Services and financial control standards. Assists training for health care team members and Material Services staff members on Material Services practices. Provides information to health care team members and Material Services staff members on Material Services practices. Effectively manages and resolves emergency situations, such as stock outages and equipment failures. Edits requisitions and confers with issuing department regarding requirements, specifications, quantity and quality of merchandise and delivery schedules; places orders by utilizing material computer system. Carries out necessary follow-ups and expediting activities to insure proper delivery schedules. Keeps management informed of problem areas and takes constructive corrective action. Insures proper inventory levels are maintained. Interprets inventory printouts; provides information, projections and recommendations for purchase standardization, quality, amounts or equivalency. Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service. Performs other duties and accepts responsibility as assigned.Qualifications Basic Qualifications: Experience One (1) year experience in material services or purchasing. Education High School Diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements. License, Certification, Registration N/A Additional Requirements: Demonstrated knowledge of and skill in oral communication, written communication, customer service, interpersonal relations, teamwork, conflict resolution, and problem solving.Demonstrated knowledge of and skill in word processing, spreadsheets, database, and inventory management information systems PC applications.Talking to co-workers, customers, outside vendors, and on the telephone.Reading, writing, speaking and understanding English.Training/giving and receiving instructions.Mathematical ability, attention to detail (e.g., organization, prioritization, proofing), concentration and alertness. Preferred Qualifications: Some experience or exposure to the healthcare industry, including basic knowledge of medical terminology and healthcare supplies.Certification in material management (e.g., APICS or PMA).Associates degree in business administration, hospital administration, or economics.
    $30k-35k yearly est. Auto-Apply 2d ago
  • Customer Services Agent

    Sixt 4.3company rating

    Customer service assistant job in Kailua, HI

    Back to results Customer Services Agent Branches & Operations Full-time Kailua, HI, United States Apply now Apply now Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting of $22.50 per hour - plus, an exciting bonus plan that rewards your success. YOUR ROLE AT SIXT * You welcome all customers upon arrival and gather feedback to improve their future rental experience * You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels * You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process * You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location * You work in various weather conditions and are willing to take on additional tasks to support business needs YOUR SKILLS MATTER * Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience * Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship * Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications * Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane * Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER * Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future * Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays * Bonus Plan Take advantage of a bonus plan based on performance * Employee Assistance Program Access support whenever needed through our Employee Assistance Program * Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees * Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now! Postet on 08.01.2026 # REF26061L * LinkedIn * Instagram * Whatsapp * Copy link Share this job offer
    $22.5 hourly 26d ago
  • Tour Reservationist

    Wet 'n' Wild Hawaii 4.3company rating

    Customer service assistant job in Kapolei, HI

    Wet'n'Wild Hawaii is Oahu's top 10 most visited family attraction on the island and recently voted Best of Honolulu Magazine's “Best Family Attraction”. We pride ourselves on having FUN! We are currently seeking a Tour Reservationist who can speak, read and understand the Japanese language fluently. The ideal candidate has expert communication skills and is able to maintain an upbeat attitude and work efficiently under high-stress environments. Responsibilities include but not limited to: Answer telephones and enter guest reservations using PonoRez (web-based central reservation system). Change and cancel reservations as guest requests. Process accurate records for coding and tracking reservations and advanced deposits. Maintain good relations with all guests and implement procedures for giving special attention to VIPs. Enter guest reservations into the computer system while assigning reservations to the appropriate rates. Qualifications are but not limited to the following: 1 - 2 years tour reservations experience. Familiar using PonoRez (web-based central reservation system). Valid Driver's License and own transportation is required. Must be self-driven, motivated and possess excellent relationship-building skills. Excellent verbal and written communication skills. Able to work on weekend, holidays and some evenings. Strong computer proficiency including MS Office Suite.
    $41k-46k yearly est. 60d+ ago
  • Customer Experience Representative

    Central Pacific Bank 4.8company rating

    Customer service assistant job in Urban Honolulu, HI

    Job Description is eligible for a $1,000 sign-on bonus. Handles incoming email/ telephone calls from internal/external customers according to established Call Center standards in a professional manner and taking follow-up action as necessary. Performs all duties and interacts with internal and external customers in a manner aligned with the Company's Core Values of Teamwork, Integrity and Exceptional Services (TIES); Customer Experience Competencies of Customer Interaction, Empowerment and Ownership; and Basic Skills of Listening, Oral Communication, Written Communication, Action Orientated, Thoroughness, Problem Solving. Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness. Duties: Answer incoming email/ telephone calls in accordance with established Call Center standards and assist customers with various general banking needs in a professional manner and follow through with appropriate action. Provide customers with account information, help them resolve problems/issues/concerns, and contact appropriate personnel/departments as required. Document and/or escalate issues to ensure customers' concerns are addressed promptly and appropriately. Provide customers with general information on CPB products/services and other general information: Branch/ATM location and hours, Rates and fees, Deposit and loan accounts, Convenience and monetary products/services. Fulfill customers' special requests by utilizing support systems/tools or refer to appropriate personnel/departments. Prepare update forms for deposit and loan accounts, such as address and phone number changes. Prepare requests for duplicate statements, stop payments, fee waiver, check orders, close accounts, etc. Cancel lost/stolen cards, reset Internet Banking passwords, activate cards, etc Convert inquiries into account openings by referring customers to appropriate business units. Minimum Qualifications: Education: High School diploma or equivalent Experience: 1+ year of customer service experience Competencies: Achieving Results - Perseverance Achieving Results - Decisiveness Communication & Influencing - Approachability Operating Skills - Time Management Self-Management - Adaptability Knowledge, Skills & Abilities: Must be able to work a flexible work schedule to include before and after normal work hours, weekends, and holidays when necessary. Physical Requirements & Working Conditions: Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated. Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications. Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions. Must be able to read and understand bank-related documents. Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
    $39k-44k yearly est. 27d ago
  • Airport Agent - Customer Service

    Envoy Air Inc. 4.0company rating

    Customer service assistant job in Kailua, HI

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air an American Airlines Group company where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) NEW PAY RATE: $21.02 (Includes Seasonal Premium) Responsibilities How will you make an impact? Responsibilities Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner May work in the Baggage Service Office to track the location of baggage and handle passenger questions #envoyoversight Qualifications Who are we looking for? Requirements Minimum age: 18 High school diploma, GED, or international equivalent Must possess at least one form of TSA-acceptable identification for business travel purposes. Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off Flexible to work additional hours with short notice when operationally necessary Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Must be customer focused, detail oriented, and interested about the airline industry Able to communicate in a clear, polite, and friendly manner Must be comfortable working with computers and ability to learn new computer programs Must be able to read, write, fluently speak, and understand the English language Authorized to work in the United States without sponsorship #EnvoyOversight Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. We can recommend jobs specifically for you! Click here to get started.
    $21 hourly Auto-Apply 13d ago
  • HNL Airport- PT Customer Service Agent

    Southern Airways Corporation 3.7company rating

    Customer service assistant job in Urban Honolulu, HI

    At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we're pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers. JOB TITLE: Airport Customer Service Agent - customer service & ramp DEPARTMENT: Customer Service REPORTS TO: Station Manager FLSA STATUS: Non-Exempt ARE YOU LOOKING FOR A FUN PLACE TO WORK?. FAST PACED ENVIRONMENT? MEETING NEW PEOPLE EVERY DAY...PUT THOSE EXCELLENT CUSTOMER SERVICE SKILLS TO WORK. COME JOIN THE BIGGEST LITTLE AIRLINE IN THE INDUSTRY. The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading. It is also responsible for all ramp duties in our smaller stations. KEY RESPONSIBILITIES Ensuring FAA, Airline and airport regulations are followed Enforcing safety/security measures and protecting sensitive zones Creating and modifying reservations Checking in passengers; safely loading and unloading passengers Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight Reviewing baggage tags for accuracy Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements Making announcements over a public address system Processing credit card payments Directing aircraft parking and dispatch on the ramp After training, towing aircraft to proper parking positions on the ramp Maintaining work area and mechanical equipment in proper order JOBS THIS POSITION DIRECTLY SUPERVISES: This position does not directly supervise others REQUIREMENTS Knowledge, Skills & Abilities: Excellent written and verbal communication skills Able to read, write and speak English effectively Able to maintain eye contact when speaking with customers Professional in appearance and manner Ability to learn, understand and communicate the terms of the company's Contract of Carriage Courteous in all interactions Able to interact effectively with passengers, co-workers and management Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations Ability to diffuse stressful situations Detail-oriented and self-motivated Qualifications Education: High school diploma or equivalent Miscellaneous Requirements: Valid driver's license and reliable transportation Computer skills - ability to learn reservation and phone systems, proficient with a PC Basic math abilities Ability to work within a 24/7 operation including holidays Ability to pass 10-year background check and pre-employment drug screen At least 18 years of age Authorized to work in the U.S. per the Immigration Act of 1986 Work Experience: Prefer at least 1 year of prior customer service experience Mental Requirements: Level 2 Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically. Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables. Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention. Physical requirements: Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time Must be able to stand for extended periods of time Must be able to work in all weather conditions and in confined spaces Must have sufficient vision and ability to safely perform the essential functions of the position. Must be able to meet all physical requirements related to aircraft weight limitations before and during employment. Activity Approximate % of Time Sitting: 5 Standing: 70 Walking: 25 100% Machines and Equipment Used: Machines, Equipment, Tools Approximate % of Time Varied: 100% Degree of Hand Eye Coordination Required: Computer: Varies Phone: Varies Photocopier, fax machine: Varies Approximate percentage of time incumbent spends in “on-the-job” travel, including commuting to regular work locations: less than 5% Benefits: Competitive Salary: Attractive compensation package based on experience. Retirement Plans: Employees can enroll in our company's 401k plan. Holidays: After completion of your probationary period, eligible for paid holidays throughout the calendar year. Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including: Flight tickets at significant discount, employee and family members can fly our planes (standby space available) Discounts on hotels and resorts Car rentals at reduced rates Discounted cruises Southern Airways Corporation is an EEO/AAP employer and as such all qualified applications will receive consideration for employment without regard to their protected veteran status, race, color, religion, sex, sexual orientation, gender identity, or national origin - and will not be discriminated against on the basis of gender, race, or disability.
    $32k-36k yearly est. Auto-Apply 60d+ ago
  • Customer Experience Representative (Part-Time 20 hours/week)

    Cpb Group

    Customer service assistant job in Urban Honolulu, HI

    is eligible for a $600 sign-on bonus. Position Function: Handles incoming email/ telephone calls from internal/external customers according to established Call Center standards in a professional manner and taking follow-up action as necessary. Performs all duties and interacts with internal and external customers in a manner aligned with the Company's Core Values of Teamwork, Integrity and Exceptional Services (TIES); Customer Experience Competencies of Customer Interaction, Empowerment and Ownership; and Basic Skills of Listening, Oral Communication, Written Communication, Action Orientated, Thoroughness, Problem Solving. Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness. Duties: Answer incoming email/ telephone calls in accordance with established Call Center standards and assist customers with various general banking needs in a professional manner and follow through with appropriate action. Provide customers with account information, help them resolve problems/issues/concerns, and contact appropriate personnel/departments as required. Document and/or escalate issues to ensure customers' concerns are addressed promptly and appropriately. Provide customers with general information on CPB products/services and other general information: Branch/ATM location and hours, Rates and fees, Deposit and loan accounts, Convenience and monetary products/services. Fulfill customers' special requests by utilizing support systems/tools or refer to appropriate personnel/departments. Prepare update forms for deposit and loan accounts, such as address and phone number changes. Prepare requests for duplicate statements, stop payments, fee waiver, check orders, close accounts, etc. Cancel lost/stolen cards, reset Internet Banking passwords, activate cards, etc Convert inquiries into account openings by referring customers to appropriate business units. Minimum Qualifications: Education: High School diploma or equivalent Experience: 1+ year of customer service experience Competencies: Achieving Results - Perseverance Achieving Results - Decisiveness Communication & Influencing - Approachability Operating Skills - Time Management Self-Management - Adaptability Knowledge, Skills & Abilities: Must be able to work a flexible work schedule to include before and after normal work hours, weekends, and holidays when necessary. Physical Requirements & Working Conditions: Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated. Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications. Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions. Must be able to read and understand bank-related documents. Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
    $51k-63k yearly est. Auto-Apply 46d ago
  • Customer Success Rep

    Tropic Fish Hawaii

    Customer service assistant job in Urban Honolulu, HI

    Aloha, Join our experienced team at Tropic Fish Hawaii, the largest seafood company in the state. We pride ourselves on delivering the highest quality seafood with unmatched service and reliability. As a Customer Success Representative, your skills and dedication will help us strengthen customer relationships, expand sales opportunities, and uphold our reputation as Hawaii's trusted seafood partner. POSITION SUMMARY The Customer Success Representative is responsible for managing assigned house accounts, driving sales growth, and ensuring customer satisfaction. This role involves introducing and promoting new and existing products, accurately processing orders, and maintaining strong, professional relationships with clients. The position requires effective communication, attention to detail, and a proactive approach to supporting customer needs and company goals. ESSENTIAL DUTIES AND RESPONSIBILITIES Promote and sell new and existing products and services using professional sales practices. Accurately process incoming phone orders and enter them into the company ordering system. Build and maintain positive, long-term relationships with business clients. Consistently achieve or exceed sales goals and revenue targets set by the Director of Sales. Maintain accurate and up-to-date account records, including contacts, phone numbers, emails, and special requirements. Partner with the Office Manager on pricing strategies, promotions, contracts, and marketing programs. Prepare timely reports (daily, weekly, monthly) as required. Use the company portal to access customer and stock information, ensuring order accuracy. Provide the Office Manager with market feedback, customer concerns, and recommendations for solutions. Conduct product demonstrations as needed. Clearly communicate with customers regarding production updates, delays, and resolutions. Collaborate with the sales team and contribute to overall company success. MINIMUM QUALIFICATIONS AND EXPERIENCE High School Diploma required; Bachelor's Degree preferred. At least 1 year of seafood industry sales experience or 2 years in product sales. Strong ability to work under pressure, meet deadlines, and exercise sound judgment with confidential information. Proven skills in sales, communication, time management, organization, and negotiation. Proficiency in Microsoft Office (Excel, Word, Outlook) and comfort with technology. Strong interpersonal skills with a demonstrated ability to build positive client relationships. Valid driver's license, current registration, and proof of insurance; clean driving abstract required. Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: Weekend availability Work Location: One location Health insurance
    $51k-63k yearly est. 60d+ ago
  • Customer Service Professional - Inbound (Hawaii)

    Ems Management & Consultants 3.6company rating

    Customer service assistant job in Urban Honolulu, HI

    Requirements Required Education, Skills, & Experience High School Diploma. Proficient with Microsoft Office, i.e. communication tools like Microsoft Teams. Strong written/verbal communication and the ability to multitask. Organized, detail-oriented, adaptable; able to work independently or on teams. Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients. Preferred Education, Skills, & Experience Knowledge of Medicare, Medicaid, commercial insurance, and HIPAA, Medical billing/AR experience. Working Environment The office environment is a controlled indoor setting with minimal exposure to adverse conditions. Noise levels in the office are typically moderate and consistent with a standard office setting. Physical Requirements: Sitting: frequent and prolonged periods of sitting at a desk while working on a computer. Communication: frequent and prolonged periods of speaking, listening, reading, and writing. Fine motor skills: frequent use of hands for typing and operating a computer mouse. Movement: occasional walking and climbing of stairs; limited bending, kneeling, lifting, and carrying of office-related items. Why EMS|MC? Referral Bonus + Career Growth: Earn rewards for bringing great people onboard and grow your career with us through development opportunities. Our Culture: We live by Ohana , respect, and teamwork - you'll feel supported every step of the way. Perks & Comforts: Enjoy a relaxed dress code, air-conditioned workspace, free coffee to keep you fueled, Monday-Friday schedule (no weekends!), and free onsite parking. Wellness Program + Comprehensive benefits - including health, dental & vision! Pay: $20/hour. Individuals in this role are eligible to participate in a discretionary bonus plan and a comprehensive benefit package, including a retirement plan, health coverage, and paid time off. Visit ************************** to explore our total rewards package. Employees must be able to perform the essential functions of this position. Reasonable accommodations will be provided to qualified individuals with disabilities as needed to support their ability to perform these essential functions. If you require an accommodation for this position or to participate in the application process, please contact HR at ************************. The responsibilities and duties outlined in this are not exhaustive and may be subject to change to meet the needs of the business. This job description is not an implied contract of employment and does not alter the at-will employment relationship. Hiring process = 2-3 weeks with 2-3 interviews. We like to get it right!
    $20 hourly 13d ago
  • Customer Service Support

    Imperial Dade

    Customer service assistant job in Pearl City, HI

    Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments, including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches. All correspondence will come directly from Imperial Dade and not a personal email address. Imperial Dade, a leading North American distributor, has a Customer Service Representative role available! Join a strong and continuously evolving team that helps our business grow. If you're looking for your next opportunity, Imperial Dade is a great place to take that next step. The Customer Service Representative will interact with customers, process orders, and provide information in response to customers' inquiries, concerns, and requests about our products and services. The schedule for this position is Monday through Friday from 8:00 am until 4:30 pm and pays an hourly rate of $20.00 - $20.50 per hour. You will: * Answer customers' calls in a prompt, friendly, and professional manner. * Interface with customers by telephone, electronically, or face-to-face * Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions. * Optimize fill rates by providing substitutions for out-of-stock or discontinued items * When necessary, escalate customer information, problems/needs, and requests to the customer service manager. You have: * High school diploma, GED, or equivalent * 2 years of customer service experience * Proficiency in MS Office and familiarity with using other software * 2 years of data entry experience * Excellent communication skills * An outgoing personality, eager attitude to help others
    $20-20.5 hourly Auto-Apply 12d ago
  • Customer Service Professional - Inbound (Hawaii)

    Emsmc

    Customer service assistant job in Urban Honolulu, HI

    Ready to bring your customer service skills to a company that helps first responders? Join our team and receive a $1,500 sign-on bonus! It's our way of saying mahalo for choosing to grow your career with us. Job Type: Full-time, Five 8-Hour Days or Four 10-Hour Days Location: In-office, Honolulu, HI (Near HNL airport) About EMS|MC EMS|MC is the nation's largest billing services provider focused on emergency medical services. For 25+ years, we've delivered revenue cycle management solutions that improve patient satisfaction, maximize EMS revenue, and ensure compliance. At EMS|MC, we blend professional excellence with local values. If you're ready to grow your career while making a difference for our island community, we'd love to welcome you to our Ohana! Job Summary The Customer Service Professional - Inbound is responsible for handling patient calls with accuracy and care. It is also responsible for assisting with billing inquiries, insurance updates, and complaint resolution, while maintaining compliance and supporting EMS|MC's mission. Major Responsibilities/Activities * Answer and document inbound calls clearly and efficiently. * Assist patients with charges, payments, and insurance updates. * Resolve or escalate complaints appropriately. * Maintain accuracy in Rescue Net Billing and filing insurance information. * Meet quality standards: 98% call audit & HIPAA compliance. * Provide feedback on caller patterns. * Mentor new hires. * Perform other duties as assigned. Requirements Required Education, Skills, & Experience * High School Diploma. * Proficient with Microsoft Office, i.e. communication tools like Microsoft Teams. * Strong written/verbal communication and the ability to multitask. * Organized, detail-oriented, adaptable; able to work independently or on teams. * Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients. Preferred Education, Skills, & Experience * Knowledge of Medicare, Medicaid, commercial insurance, and HIPAA, Medical billing/AR experience. Working Environment * The office environment is a controlled indoor setting with minimal exposure to adverse conditions. * Noise levels in the office are typically moderate and consistent with a standard office setting. Physical Requirements: * Sitting: frequent and prolonged periods of sitting at a desk while working on a computer. * Communication: frequent and prolonged periods of speaking, listening, reading, and writing. * Fine motor skills: frequent use of hands for typing and operating a computer mouse. * Movement: occasional walking and climbing of stairs; limited bending, kneeling, lifting, and carrying of office-related items. Why EMS|MC? * Referral Bonus + Career Growth: Earn rewards for bringing great people onboard and grow your career with us through development opportunities. * Our Culture: We live by Ohana, respect, and teamwork - you'll feel supported every step of the way. * Perks & Comforts: Enjoy a relaxed dress code, air-conditioned workspace, free coffee to keep you fueled, Monday-Friday schedule (no weekends!), and free onsite parking. * Wellness Program + Comprehensive benefits - including health, dental & vision! Pay: $20/hour. Individuals in this role are eligible to participate in a discretionary bonus plan and a comprehensive benefit package, including a retirement plan, health coverage, and paid time off. Visit ************************** to explore our total rewards package. Employees must be able to perform the essential functions of this position. Reasonable accommodations will be provided to qualified individuals with disabilities as needed to support their ability to perform these essential functions. If you require an accommodation for this position or to participate in the application process, please contact HR at ************************. The responsibilities and duties outlined in this are not exhaustive and may be subject to change to meet the needs of the business. This job description is not an implied contract of employment and does not alter the at-will employment relationship. Hiring process = 2-3 weeks with 2-3 interviews. We like to get it right!
    $20 hourly 12d ago
  • Customer Service Call Agent

    Obran Cooperative

    Customer service assistant job in Urban Honolulu, HI

    The Hawaii PMVI program is looking for an amazingly talented Technical Support Agent to join our team! In this role, you will be the cheerful and helpful face of the program! What You'll Be Doing: * Respond to incoming phone calls from industry partners, including but not limited to vehicle stations, state partners, and more * Help users reset passwords and related application activity * Answer questions about the program equipment and supplies * Review invoices and payment history with industry partners * Troubleshoot equipment issues, as needed, and dispatching tickets for technician visits when applicable * Proactively call out to customers when needed for service-related matters * Participate in special projects and perform other duties as needed What Required Skills You'll Bring: * Good verbal communication * Cheerful and helpful attitude * Dependable and punctual engagement * Data entry skills What Desired Skills You'll Bring: * Pleasant telephone manner; excellent written and verbal communication skills * Strong PC skills, knowledge of MS Office Suite * Experience working with iPad tablet software and/or printer hardware * Strong problem solving skills * Ability to adapt to new information and procedures * Ability to handle challenging situations by exhibiting composure and empathy * Strong analytical and technical aptitude would be a definite asset
    $31k-38k yearly est. 60d+ ago
  • Senior Customer Solutions Engineer - IMS Professional Services

    Rocket Software 4.5company rating

    Customer service assistant job in Urban Honolulu, HI

    **It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers. This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM IMS Tools product family and various other IBM Mainframe products. The ideal candidate will have deep technical knowledge of IMS and related IBM z Systems technologies, strong communication skills, and a passion for helping clients achieve operational excellence. **Core Technical Skills:** + Install, configure and manage IMS in a parallel sysplex environment + IMS systems programming + Establishing policies and procedures pertaining to database management, DR, security, maintenance and utilization + Reviewing new versions of IMS for functionality, advising how they benefit the client + Evaluating change requests and determine impact to assigned clients + Vendor consultations for problems and questions + DR recovery of application objects + Troubleshooting and solving production database issues + Demonstrated ability to respond quickly and effectively to support requests from multiple clients + Supporting multiple customer for after hours on-call **Database Skills:** + Database Administration + Knowledge of IMS database organization using access methods of VSAM and OSAM + Full function database organization types + HSAM, HISAM, SHISAM, HDAM, HIDAM, INDEX, GSAM + Definition and use of LOGICAL databases + HALDB (partitioned): PHDAM, PHIDAM, ILDS, PSINDEX, etc. + Fast Path databases (DEDBs) + Database Design and related utilities + DBD source coding and DBDGEN + PSBGEN source coding and PSBGEN + How databases are processed using secondary indexes (PROCSEQ=) + Correct usage of PROCOPT= to minimize database locking + ACBGEN + Online Change + IMS commands related to ACB and FORMAT changes + Database monitoring + Space management + Database dataset space reporting for proactive outage avoidance. + How to immediately fix an out of space condition for a VSAM database dataset **Integration Skills:** + Coding and usage of IMS reorganization utilities (including IBM, BMC, CA) + Unload + Prefix resolution + Reload + Prefix update + Secondary index build + Image copy + Pointer checker + Support planned (disaster recovery) and unplanned (emergency) database recovery activities + Knowledge of log archive and change accumulation utilities + How to perform a log archive on demand + Knowledge of IMS DB recovery utility + How to use DBRC to generate JCL for forward recovery and point-in-time database recovery + Identification and resolution of performance issues + Online tracing - Usage of IMS TRACE commands and associated utilities for spot monitoring of online program/transaction activity + Extracting information from IMS logs using DFSERA10 and related utilities DFSUTR20 and DFSUTR30 + Use of DFSDDLT0 utility to access data + Program/transaction monitoring - Familiarity with usage of IBM's IMS performance Analyzer product is a plus + Using DBRC to monitor database activity **Education and Experience:** + Bachelor's Degree, or equivalent experience + 8 + years as a Systems Programmer or other similar position + 4+ years customer facing consulting experience + Development, application lifecycle or change management experience is a plus **Preferred Qualifications:** + Proven critical thinking, analytical and troubleshooting skills + Excellent interpersonal, relationship management and communication skills. + Excellent time management skills + Previous customer facing consulting experience **Travel Requirements:** Up to 10% **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
    $85.8k-107.3k yearly 60d+ ago
  • Call Center Operator

    Hawai'i Island Community Health Center 3.8company rating

    Customer service assistant job in Kailua, HI

    Join Our Team as a Call Center Operator! Are you passionate about providing excellent customer service and making a difference in your community? Hawaii Island Community Health Center is looking for a dedicated Call Center Operator to join our team! Position Summary: As a Call Center Operator, you will play a crucial role in ensuring smooth communication within our clinic. Under the general direction of the Director of Patient Services and direct supervision of the Call Center Manager, you will manage a multi-line switchboard, greet callers, answer questions, route calls, and provide professional and courteous customer service. Key Responsibilities: Answer a high volume of inbound calls promptly and courteously. Screen calls and connect callers to the appropriate departments or individuals. Provide general information about our programs, functions, and services. Assist with scheduling, rescheduling, canceling, and confirming clinic appointments. Forward calls requesting referrals, medication refills, lab test orders, and results to the appropriate departments. Maintain daily records of patient calls and encounters. Ensure customer satisfaction by maintaining a positive, empathetic, and professional attitude. Communicate effectively with callers/patients, actively listening and facilitating access to services or resolution of complaints. Register new patients and update registration information for existing patients. Collect and update personal, demographic, health, and insurance information accurately in the patient's chart. Follow department protocols in handling difficult, angry, or disruptive callers. Participate in ongoing customer service, telephone, and software skills training. Requirements: High School graduate or GED certificate with six months to one year of related experience and/or training; OR any equivalent combination of experience, training, and/or education. Basic knowledge of general office procedures including filing, copying, and faxing. Ability to use a computer to enter patient data and retrieve information. Ability to work on multiple tasks within established deadlines. Ability to work under the direction of a Manager and follow instructions. Initiative to resolve patient concerns and problems. Strong communication skills to interact effectively with diverse groups of people, including staff, providers, and patients. Sensitivity to the multicultural nature of the service area population; may be required to communicate in another language. Why Join Us? At Hawaii Island Community Health Center, we are committed to providing high-quality healthcare services to our community. Join our team and be part of a supportive and dynamic environment where you can grow professionally and make a meaningful impact. Apply Today! If you are ready to take on this rewarding role, please submit your application and resume. We look forward to welcoming you to our team!
    $32k-37k yearly est. Auto-Apply 41d ago
  • Customer Experience Representative (Part-Time 20 hours/week)

    Central Pacific Bank 4.8company rating

    Customer service assistant job in Urban Honolulu, HI

    is eligible for a $600 sign-on bonus. Handles incoming email/ telephone calls from internal/external customers according to established Call Center standards in a professional manner and taking follow-up action as necessary. Performs all duties and interacts with internal and external customers in a manner aligned with the Company's Core Values of Teamwork, Integrity and Exceptional Services (TIES); Customer Experience Competencies of Customer Interaction, Empowerment and Ownership; and Basic Skills of Listening, Oral Communication, Written Communication, Action Orientated, Thoroughness, Problem Solving. Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness. Duties: Answer incoming email/ telephone calls in accordance with established Call Center standards and assist customers with various general banking needs in a professional manner and follow through with appropriate action. Provide customers with account information, help them resolve problems/issues/concerns, and contact appropriate personnel/departments as required. Document and/or escalate issues to ensure customers' concerns are addressed promptly and appropriately. Provide customers with general information on CPB products/services and other general information: Branch/ATM location and hours, Rates and fees, Deposit and loan accounts, Convenience and monetary products/services. Fulfill customers' special requests by utilizing support systems/tools or refer to appropriate personnel/departments. Prepare update forms for deposit and loan accounts, such as address and phone number changes. Prepare requests for duplicate statements, stop payments, fee waiver, check orders, close accounts, etc. Cancel lost/stolen cards, reset Internet Banking passwords, activate cards, etc Convert inquiries into account openings by referring customers to appropriate business units. Minimum Qualifications: Education: High School diploma or equivalent Experience: 1+ year of customer service experience Competencies: Achieving Results - Perseverance Achieving Results - Decisiveness Communication & Influencing - Approachability Operating Skills - Time Management Self-Management - Adaptability Knowledge, Skills & Abilities: Must be able to work a flexible work schedule to include before and after normal work hours, weekends, and holidays when necessary. Physical Requirements & Working Conditions: Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated. Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications. Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions. Must be able to read and understand bank-related documents. Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
    $39k-44k yearly est. Auto-Apply 44d ago
  • Airport Agent - Customer Service

    Envoy Air 4.0company rating

    Customer service assistant job in Kailua, HI

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air an American Airlines Group company where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) NEW PAY RATE: $21.02 (Includes Seasonal Premium) Responsibilities How will you make an impact? Responsibilities Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner May work in the Baggage Service Office to track the location of baggage and handle passenger questions #envoyoversight Qualifications Who are we looking for? Requirements Minimum age: 18 High school diploma, GED, or international equivalent Must possess at least one form of TSA-acceptable identification for business travel purposes. Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off Flexible to work additional hours with short notice when operationally necessary Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs. Must be customer focused, detail oriented, and interested about the airline industry Able to communicate in a clear, polite, and friendly manner Must be comfortable working with computers and ability to learn new computer programs Must be able to read, write, fluently speak, and understand the English language Authorized to work in the United States without sponsorship #EnvoyOversight Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
    $21 hourly Auto-Apply 28d ago
  • Customer Service Professional - Inbound (Hawaii)

    EMS Management & Consultants 3.6company rating

    Customer service assistant job in Urban Honolulu, HI

    Ready to bring your customer service skills to a company that helps first responders? Join our team and receive a $1,500 sign-on bonus! It's our way of saying mahalo for choosing to grow your career with us. Job Type: Full-time, Five 8-Hour Days or Four 10-Hour Days Location: In-office, Honolulu, HI (Near HNL airport) About EMS|MC EMS|MC is the nation's largest billing services provider focused on emergency medical services. For 25+ years, we've delivered revenue cycle management solutions that improve patient satisfaction, maximize EMS revenue, and ensure compliance. At EMS|MC, we blend professional excellence with local values. If you're ready to grow your career while making a difference for our island community, we'd love to welcome you to our Ohana! Job Summary The Customer Service Professional - Inbound is responsible for handling patient calls with accuracy and care. It is also responsible for assisting with billing inquiries, insurance updates, and complaint resolution, while maintaining compliance and supporting EMS|MC's mission. Major Responsibilities/Activities Answer and document inbound calls clearly and efficiently. Assist patients with charges, payments, and insurance updates. Resolve or escalate complaints appropriately. Maintain accuracy in Rescue Net Billing and filing insurance information. Meet quality standards: 98% call audit & HIPAA compliance. Provide feedback on caller patterns. Mentor new hires. Perform other duties as assigned. Requirements Required Education, Skills, & Experience High School Diploma. Proficient with Microsoft Office, i.e. communication tools like Microsoft Teams. Strong written/verbal communication and the ability to multitask. Organized, detail-oriented, adaptable; able to work independently or on teams. Proficiency in English is necessary for job-related communication, including understanding policies, writing correspondence, and engaging with colleagues or clients. Preferred Education, Skills, & Experience Knowledge of Medicare, Medicaid, commercial insurance, and HIPAA, Medical billing/AR experience. Working Environment The office environment is a controlled indoor setting with minimal exposure to adverse conditions. Noise levels in the office are typically moderate and consistent with a standard office setting. Physical Requirements: Sitting: frequent and prolonged periods of sitting at a desk while working on a computer. Communication: frequent and prolonged periods of speaking, listening, reading, and writing. Fine motor skills: frequent use of hands for typing and operating a computer mouse. Movement: occasional walking and climbing of stairs; limited bending, kneeling, lifting, and carrying of office-related items. Why EMS|MC? Referral Bonus + Career Growth: Earn rewards for bringing great people onboard and grow your career with us through development opportunities. Our Culture: We live by Ohana , respect, and teamwork - you'll feel supported every step of the way. Perks & Comforts: Enjoy a relaxed dress code, air-conditioned workspace, free coffee to keep you fueled, Monday-Friday schedule (no weekends!), and free onsite parking. Wellness Program + Comprehensive benefits - including health, dental & vision! Pay: $20/hour. Individuals in this role are eligible to participate in a discretionary bonus plan and a comprehensive benefit package, including a retirement plan, health coverage, and paid time off. Visit ************************** to explore our total rewards package. Employees must be able to perform the essential functions of this position. Reasonable accommodations will be provided to qualified individuals with disabilities as needed to support their ability to perform these essential functions. If you require an accommodation for this position or to participate in the application process, please contact HR at ************************. The responsibilities and duties outlined in this are not exhaustive and may be subject to change to meet the needs of the business. This job description is not an implied contract of employment and does not alter the at-will employment relationship. Hiring process = 2-3 weeks with 2-3 interviews. We like to get it right!
    $20 hourly 60d+ ago
  • Call Center Operator

    Hawai'i Island Community Health Center 3.8company rating

    Customer service assistant job in Kailua, HI

    Job Description Join Our Team as a Call Center Operator! Are you passionate about providing excellent customer service and making a difference in your community? Hawaii Island Community Health Center is looking for a dedicated Call Center Operator to join our team! Position Summary: As a Call Center Operator, you will play a crucial role in ensuring smooth communication within our clinic. Under the general direction of the Director of Patient Services and direct supervision of the Call Center Manager, you will manage a multi-line switchboard, greet callers, answer questions, route calls, and provide professional and courteous customer service. Key Responsibilities: Answer a high volume of inbound calls promptly and courteously. Screen calls and connect callers to the appropriate departments or individuals. Provide general information about our programs, functions, and services. Assist with scheduling, rescheduling, canceling, and confirming clinic appointments. Forward calls requesting referrals, medication refills, lab test orders, and results to the appropriate departments. Maintain daily records of patient calls and encounters. Ensure customer satisfaction by maintaining a positive, empathetic, and professional attitude. Communicate effectively with callers/patients, actively listening and facilitating access to services or resolution of complaints. Register new patients and update registration information for existing patients. Collect and update personal, demographic, health, and insurance information accurately in the patient's chart. Follow department protocols in handling difficult, angry, or disruptive callers. Participate in ongoing customer service, telephone, and software skills training. Requirements: High School graduate or GED certificate with six months to one year of related experience and/or training; OR any equivalent combination of experience, training, and/or education. Basic knowledge of general office procedures including filing, copying, and faxing. Ability to use a computer to enter patient data and retrieve information. Ability to work on multiple tasks within established deadlines. Ability to work under the direction of a Manager and follow instructions. Initiative to resolve patient concerns and problems. Strong communication skills to interact effectively with diverse groups of people, including staff, providers, and patients. Sensitivity to the multicultural nature of the service area population; may be required to communicate in another language. Why Join Us? At Hawaii Island Community Health Center, we are committed to providing high-quality healthcare services to our community. Join our team and be part of a supportive and dynamic environment where you can grow professionally and make a meaningful impact. Apply Today! If you are ready to take on this rewarding role, please submit your application and resume. We look forward to welcoming you to our team!
    $32k-37k yearly est. 12d ago

Learn more about customer service assistant jobs

How much does a customer service assistant earn in Urban Honolulu, HI?

The average customer service assistant in Urban Honolulu, HI earns between $28,000 and $45,000 annually. This compares to the national average customer service assistant range of $26,000 to $42,000.

Average customer service assistant salary in Urban Honolulu, HI

$35,000

What are the biggest employers of Customer Service Assistants in Urban Honolulu, HI?

The biggest employers of Customer Service Assistants in Urban Honolulu, HI are:
  1. Whole Foods Market
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