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  • Client Services Representative

    Venbrook 3.3company rating

    Customer service assistant job in Irvine, CA

    JOB TITLE: Client Services Representative (CSR) - Employee Benefits DEPARTMENT: Employee Benefits CLASSIFICATION: Non-Exempt LANGUAGE REQUIREMENT: Bilingual English and Spanish COMPENSATION: Hourly wage: $28.85 - $33.65 Based on experience COMPANY OVERVIEW: Venbrook is a privately held insurance brokerage and risk management firm providing tailored solutions across employee benefits, property and casualty, and specialty lines. Our teams support clients through direct service, accountability, and clear communication. Our culture emphasizes ownership, collaboration, and trust. We offer a comprehensive benefits package: 401k with employer match Medical, dental, vision, life, and disability insurance Paid Time Off Paid holidays Paid sick leave Professional development opportunities Flexible work arrangements JOB SUMMARY: The Client Services Representative supports employees and HR contacts with day-to-day benefit inquiries. You operate in a high-volume, member-facing environment. You resolve routine issues and escalate complex matters following defined guidelines. Your work supports a consistent member experience and reduces service interruptions for Account Management teams. DUTIES/RESPONSIBILITIES: Employee and Member Support Serve as the primary contact for benefit inquiries via phone and email Explain coverage, eligibility, and benefit usage in clear terms Guide members through carrier portals, mobile applications, and ID card access Support employees during open enrollment Provide bilingual support in English and Spanish Routine Benefits and Claims Support Process ID card requests and replacements Confirm provider network participation Respond to basic claim status inquiries Verify eligibility and enrollment changes Add or remove dependents Provide prescription refill guidance Address standard open enrollment questions Issue Identification and Escalation Identify issues requiring escalation Route cases to Account Management per internal guidelines Ensure complete documentation prior to escalation Maintain ownership until successful handoff is confirmed Documentation and Collaboration Document all interactions and outcomes in the CRM system Track open items through resolution Partner with Account Managers and Advocacy teams Identify recurring issues and share trends with leadership EDUCATION & EXPERIENCE: Required Skills & Qualifications · One to three years of experience in employee benefits, insurance · Bilingual English and Spanish · Clear written and verbal communication skills · Ability to manage high call and email volume · Strong organization and follow-through · Professional and composed in time-sensitive situations Preferred Qualifications · Experience in an employee benefits brokerage or consulting environment · Knowledge of health and welfare benefit plans · Experience with CRM or benefits administration platforms · Working knowledge of Outlook, Word, and Excel Measures of Success Timely resolution of routine member issues Clear and complete escalation documentation Positive member experience feedback Reduced disruption to Account Management workflows
    $28.9-33.7 hourly 1d ago
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  • Airline Customer Service Representative in ONT Airport - Starting Pay $20/hr or $21/hr with Airline Experience | Part Time Opportunity (ONT CSA 2025)

    Hallmark Aviation Services 4.3company rating

    Customer service assistant job in Ontario, CA

    Looking for ways to supplement your income with a part-time opportunity? Hallmark Aviation is seeking CUSTOMER SERVICE REPRESENTATIVES to provide Exceptional service to our WORLD CLASS International Airline at ONT airport. Perform a broad range of duties depending on location and service demands while delivering a high-quality product Daily functions may include rotation through ticket counter, lobby area, gate functions, customs, arrivals and other areas within the airport Constant passenger & crew interaction Operate jet bridge Resolve issues with flight activity to ensure on-time departure Some cash handling transactions, manifests, and labeling Skills Common sense and organized Mental capacity to make quick and rational decisions Effective communication skills and good listening skills Able to multi-task and carry out duties in a fast-paced environment Bilingual speakers needed. Environmental Conditions: * Involves continuous people interaction and exposure to aircraft sounds Required Skills Basic Requirements At least 18yrs old, with a High School Diploma or G.E.D. English proficient, other languages may be required Basic Math Skills: Adding, Subtracting, Division, and Multiplying Computer Literate Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs Reading & comprehension of reference materials, instructions, policies & procedures Starting pay $20/hr or $21/hr with Airline Experience
    $20-21 hourly 4d ago
  • Customer Service Coordinator

    Simplex Group 3.3company rating

    Customer service assistant job in Rancho Cucamonga, CA

    Simplex Group is an organization dedicated to providing quality commercial transportation services to trucking companies and owner operators alike. We are experts in administering comprehensive services including DOT/FMCSA Safety Compliance Management, truck permits and taxes, offering the best trucking insurance packages in the market, and securing top paying loads while servicing your freight factoring services. At Simplex Group our vision is: “Empowering the Dreams of Those Delivering to America”. We are looking for a high-energy, customer focused New Driver Onboarding Representative to join our team. The representative will be the first point of contact for visitors at our Headquarters, giving exceptional customer service to our visitors. In this role, the New Driver Onboarding Representative will play an essential role in prescreening drivers for our customers in accordance with the regulatory guidelines of the FMCSA. Given the fast growth within this department, we have no doubt this role will serve as a stepping stone for a long-term career at the Simplex Group. Responsibilities: Greet and welcome visitors in a courteous and friendly manner providing information to visitors about the company and its services Coordinate between the visitor and our internal departments to ensure smooth operations and excellence in customer experience Respond promptly to customer inquiries in a professional and courteous manner Resolve customer concerns, issues, and complaints effectively and efficiently Identify and recommend process improvements to enhance customer satisfaction Maintain a positive and empathetic attitude towards customers at all times Gather driver information to complete the prescreening for drivers according to FMCSA regulations, including conducting drug/alcohol screenings Review of driver documentation required for proper onboarding Enter and verify client information in systems to ensure records are kept up-to-date Assist with miscellaneous clerical duties, such as photocopying, scanning, filing, and following up with customers Manage and maintain a clean and organized reception area welcoming to visitors Ensure security protocols are followed for visitor access Assist with other tasks as needed by the company Experience Requirements: High school diploma or equivalent relevant experience. Customer service experience, preferably in the transportation industry. Bilingual conversational in Punjabi is required/preferred. Skills Needed: Customer-centric mentality. Data entry and documentation skills. Strong attention to detail. Bilingual in English and Punjabi. Familiarity with Microsoft Office (Excel, Word). Job Duties: Greet and assist visitors. Coordinate with internal departments. Respond to inquiries and resolve concerns. Identifying Process Improvements Prescreen drivers per FMCSA guidelines, including Drug and alcohol screenings Data Entry and Record Keeping Miscellaneous Clerical Duties Review driver documentation. Maintain a welcoming reception area. Follow security protocols. Supporting additional company needs Great Fit if... Able to work on an On-Site position Excellent verbal and written communication skills Exceptional interpersonal and customer service skills Outstanding organizational skills and attention to detail Strong analytical, logical thinking, and problem-solving skills Excellent time management skills with a proven ability to meet deadlines Ability to prioritize tasks and to delegate them when appropriate Characteristics of a Simplificator: Optimistic Attitude Problem Solver Passionate Eager to learn Team Player Adaptable Simplex Group is an organization dedicated to providing quality commercial transportation services to trucking companies and owner operators alike. We are experts in administering comprehensive services including DOT/FMCSA Safety Compliance Management, truck permits and taxes, offering the best trucking insurance packages in the market, and securing top paying loads while servicing your freight factoring services. At Simplex Group our vision is: “Empowering the Dreams of Those Delivering to America”.
    $34k-44k yearly est. 1d ago
  • Customer Service & Bike Tech

    Retrospec

    Customer service assistant job in Perris, CA

    First 90 days: fully in office After 90 days: 3 days in office, 2 days hybrid Based throughout Southern California, Retrospec is committed to a no-barrier, inclusive entry to nature and honest conversation about the industry. Over the past 16 years, Retrospec has grown exponentially to serve consumers of all ages, ignite their passion for fresh air, and fuel their love of nature through all seasons. Everything we create is designed and tested in beautiful California to ensure it's ready for your next journey. Choosing the road less traveled is rarely easy, but always worth it. About the Role We're seeking an experienced, empathetic, and technically skilled Customer Service & Bike Tech to join our growing team. This hybrid role combines technical bike expertise with exceptional customer care, supporting both our direct-to-consumer (D2C) and dealer (B2B) channels. You'll be the go-to expert for customer and dealer inquiries, troubleshooting bike and e-bike issues, managing warranty claims, and ensuring every interaction reflects the Retrospec brand's commitment to quality, integrity, and outdoor adventure. If you thrive in fast-paced environments, love helping people, and enjoy problem-solving with a hands-on approach, we'd love to hear from you. Responsibilities Receive, research, and respond to customer and dealer inquiries via phone, email, chat, and social media with empathy and professionalism. Provide expert-level knowledge and troubleshooting support for bikes and e-bikes, including assembly, repair, maintenance, and general technical questions. Manage consumer and dealer warranty claims, acting as a liaison between customers, sales, product, and warehouse teams. Walk customers through assembly and troubleshooting steps clearly and confidently via phone or email. Process returns, exchanges, and replacement parts with attention to accuracy and customer satisfaction. Collaborate with the warranty, sales, and warehouse teams to ensure timely resolutions and a seamless experience for both consumers and dealers. Build and inspect new and returned bikes for troubleshooting and quality control, as needed. Respond to and monitor social media inquiries and reviews, escalating trends or product feedback to the appropriate teams. Track and flag recurring issues, inefficiencies, or product concerns to improve customer experience and operational processes. Maintain accurate communication records in Gorgias using automations and workflows to manage volume efficiently. Communicate customer insights and product feedback constructively to product development, sales, and marketing teams. Quickly become familiar with the Retrospec brand voice, customer service protocols, and software platforms to provide high-quality support. Assist with additional customer service and clerical tasks as assigned. Qualifications 2-3 years of ecommerce customer service experience; bike industry experience highly preferred. Strong understanding of bike and e-bike mechanics, assembly, repair, and maintenance. Exceptional written and verbal communication skills with a friendly, professional demeanor. Experience with customer service tools such as Gorgias or Zendesk. Proven ability to manage a high volume of tickets, calls, and multi-channel inquiries efficiently. Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment. Proficient computer literacy and quick adaptability to new systems. AA degree preferred; high school diploma or equivalent required. Experience managing warranty processes and dealer accounts is a plus. Familiarity with social media or online community communication is a bonus. Passion for outdoor recreation, cycling, and the Retrospec mission. Physical Requirements: Must be able to lift and move items weighing up to 75 lbs as needed.
    $36k-50k yearly est. 3d ago
  • Pharmacy Services Specialist (Clinical Programs - Stars)

    Caloptima 4.6company rating

    Customer service assistant job in Orange, CA

    Pharmacy Services Specialist (Clinical Programs ‐ Stars) CalOptima Join Us in this Amazing Opportunity The Team You'll Join We are a mission driven community‐based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Pharmacy Services Specialist (Clinical Programs ‐ Stars) and help shape the future of healthcare where you'll be an integral part of our Pharmacy Management team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. This position has been approved to be Full Telework. If telework is approved, you are required to work within the State of California only and if Partial Telework, also come in to the Main Office in Orange, CA, at least two (2) days per week minimum. You will utilize specialized pharmacy knowledge and expertise to assist participating pharmacies, members, providers, CalOptima Health departments, health networks and other entities in assuring the efficient, timely and effective provision of pharmaceutical products and services to CalOptima Health members. You will interact with other department staff throughout the organization, as well as external contacts daily. You will be responsible for ongoing public contacts including, but are not limited to, members, individual pharmacies, member advocates, family members, health networks, Public Guardian's Office, Regional Center and other agencies. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: 85% ‐ Program Support Participates in a mission‐driven culture of high‐quality performance, with a member focus on customer service, consistency, dignity and accountability. Conducts outbound calls to members, pharmacies, and providers in an effort to improve Star measure performance for medication adherence and other Star programs as needed. Using a pharmacy computer program, retrieves drug‐specific technical data and information necessary for the completion of departmental and interdepartmental pharmacy‐related functions and operations. Assists with resolution of provider and member pharmacy issues requiring specialized technical and professional knowledge and expertise, including pharmacy authorizations. Supports the department with claims disputes between providing pharmacies, the pharmacy claims administrator, CalOptima Health Claims Department and other entities as necessary. Interprets and articulates Pharmacy Management program policies and procedures to pharmacy providers, other providers, other CalOptima Health staff, external agencies and others as required. Assists in the processing of pharmaceutical prior authorization and appeals requests as per the CalOptima Health Prior Authorization Guidelines as needed. Establishes and maintains key contacts both internally and externally to assure appropriate coordination and provision of pharmacy services to CalOptima Health Members. Accepts referrals from Member Services and work in conjunction with employees from this department to resolve all pharmacy‐related member complaints, including those related to the pharmacy authorization process. Assists pharmacies and health plans in resolving member‐specific pharmacy services access issues, removing barriers to access to pharmaceutical services. Identifies pharmacy‐related resources and recommend new procedures, processes or activities that help assure the efficient provision of pharmacy services to members. 10% ‐ Administrative Support Assists the team in carrying out department responsibilities and collaborates with others to support short‐ and long‐term goals/priorities for the department. Maintains documentation of the Stars adherence program and other Stars program outreach according to the internal guidelines. 5% ‐ Completes other projects and duties as assigned. Do You Have What the Role Requires? High School diploma or equivalent PLUS 1 year of experience as a pharmacy technician required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. You'll Stand Out More If You Possess the Following: Associate degree in a health‐related field. Pharmacy Technician Certification Board (PTCB). Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese). What the Regulatory Agencies Need You to Possess? A current, valid, unrestricted California Pharmacy Technician license required. Your Knowledge & Abilities to Bring to this Role: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem‐solve and possess project management skills. Work in a fast‐paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi‐program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Your Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face‐to‐face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Ways We Are Here For You You'll enjoy competitive compensation for this role. Our current hiring range is: Pay Grade: 301 ‐ $47,840 ‐ $64,584 ($23.00 ‐ $31.0500).
    $47.8k-64.6k yearly 20h ago
  • Global Customs Analyst

    Monster 4.7company rating

    Customer service assistant job in Rialto, CA

    Energy: Forget about blending in. That's not our style. We're the risk-takers, the trailblazers, the game-changers. We're not perfect, and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. But our drive is unrivaled, just like our athletes. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become along the way. We are much more than a brand here. We are a way of life, a mindset. Join us. A day in the life: In the dynamic role of Global Customs Analyst at Monster Energy, you'll be the powerhouse behind our logistics team, driving the momentum of global shipments. With your electrifying expertise in international trade laws, you'll ensure our import and export operations comply seamlessly with local and international customs regulations. You'll turbocharge shipping processes, collaborating effectively with stakeholders to keep the energy flowing. Your mission: to supercharge compliance and efficiency in the shipment process, making sure we meet every legal and regulatory standard with the intensity and precision that Monster Energy is known for. The impact you'll make: Research and coordinate foreign customs regulations for each shipment ensuring compliance with international trade laws to avoid delays or fines. Work, collaborate with vendors, custom brokers, government agencies to nationalize items, includes translation and relabeling to meet the specific requirements of the destination country. Work with government agencies to ensure all regulations are met and any issues are addressed. Ensure all necessary testing, certificates, and licenses are obtained for shipments, as required by the foreign country for compliance and smooth importation of goods. Identify potential areas of non-compliance and develop corrective action plans Maintain and continually update the database with regional compliance guidelines to support efficient international shipments. Perform any additional tasks or duties as assigned by the supervisor or manager, supporting the overall objectives of the team. Who you are: Prefer a Bachelor's Degree in the field of -- Business, International Trade, or related field of study Additional Experience Desired: Between 1-3 years of experience in international trade, customs audits and inspections Additional Experience Desired: Between 1-3 years of experience in import, export regulations, procedures Computer Skills Desired: Microsoft Office (Outlook, Excel, Word, PowerPoint); SAP; Printer Additional Knowledge or Skills to be Successful in this role: Knowledge of Harmonized Tariff Schedule, International Traffic in Arms Regulations (ITAR), and Export Administration Regulations (EAR) desired. Monster Energy provides competitive total compensation. This position has an annual estimated salary of $23.00 - $26.00 per hour. The actual pay may vary depending on your skills, qualifications, experience, and work location.
    $23-26 hourly 60d+ ago
  • Telesales / Retention Representative

    Alignment Healthcare 4.7company rating

    Customer service assistant job in Orange, CA

    Telesales Retention Representative External Description: Telesales / Retention Representative Looking for an enthusiastic Telesales/Retention Representative who will be responsible for generating leads to meet and exceed individual sales production of new enrollments and help retaining existing members within company health plan(s). The ideal candidate must be friendly, professional and genuinely interested in the needs of our prospects/members to proactively address various customer related needs. The Telesales Representative reports to the Telesales Manager. General Duties/Responsibilities: (May include but are not limited to) Responsible for meeting and exceeding monthly goal and retention of existing members. Handle inside/in-bound telephone inquiries from prospective members, providers, and other community partners seeking information regarding all lines of business Direct prospects to the field sales team when needed Conduct outbound calls relevant to enrollment/disenrollment campaigns, requests for information from community events, provider offices, after-hour messages, and website inquiries Submit daily activity production reports and/or monthly reports as required. Ensure that information and assistance provided is within the standards established by all applicable federal /state laws and regulations and Alignment Health Plan's Compliance Department Understanding of new updates related to company and/or CMS and marketing guidelines required. Participate with competitor analysis (SWOTs) Strength, Weakness, Opportunities and Threats within respective market(s) and/or territories as required by management. Support other projects within the Sales and Marketing Department as directed by the Management Team Must be a team player, share best practices, and attend staff meetings and sales trainings when required. Other duties may be assigned. Supervisory Responsibilities: This position has no direct employee supervisory responsibilities. Minimum Requirements: Minimum Experience: Strong knowledge and understanding of the CMS Marketing Guidelines. Medicare Health Plan knowledge and/or health insurance sales background preferred. Minimum of 1 year of inside business to consumer sales experience and/or clinical and/or community outreach; Telesales experience using call center scripts highly desirable Education/Licensure: Must have and maintain active Health/Accident/Life insurance license within respective selling states, currently CA (required), NC, and FL (preferred). Other: Bilingual Flexibility with schedule depending on needs A self-starter who is a team player and extremely organized. Ability to learn plans and describe/explain them to prospects Excellent communicator and presentation skills. Solid computer skills (Word, Excel and PowerPoint). Essential Physical Functions: While performing the duties of this job, the employee is regularly required to talk and listen. The employee regularly is required to sit for long period of time during Annual Enrollment Period. City: Orange State: California Location City: Orange Schedule: Full Time Location State: California Community / Marketing Title: Telesales / Retention Representative Company Profile: Alignment Healthcare was founded with a mission to revolutionize health care with a serving heart culture. Through its unique integrated care delivery models, deep physician partnerships and use of proprietary technologies, Alignment is committed to transforming health care one person at a time. By becoming a part of the Alignment Healthcare team, you will provide members with the quality of care they truly need and deserve. We believe that great work comes from people who are inspired to be their best. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment community. EEO Employer Verbiage: On August 17, 2021, Alignment implemented a policy requiring all new hires to receive the COVID-19 vaccine. Proof of vaccination will be required as a condition of employment subject to applicable laws concerning exemptions/accommodations. This policy is part of Alignment's ongoing efforts to ensure the safety and well-being of our staff and community, and to support public health efforts. Alignment Healthcare, LLC is proud to practice Equal Employment Opportunity and Affirmative Action. We are looking for diversity in qualified candidates for employment: Minority/Female/Disable/Protected Veteran. If you require any reasonable accommodation under the Americans with Disabilities Act (ADA) in completing the online application, interviewing, completing any pre-employment testing or otherwise participating in the employee selection process, please contact ******************.
    $59k-67k yearly est. Easy Apply 60d+ ago
  • Customer Experience Lead-Galleria at Tyler

    Victoria's Secret 4.1company rating

    Customer service assistant job in Riverside, CA

    A Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager. Primary Responsibility: The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment. In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates. All Store Leadership Team responsibilities include: * Leading and demonstrating company values within the store. * Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. * Conducting associate observations and associate coaching. * Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer. * Linking results to behaviors and actions to drive top-line sales. * Independently managing labor hours within the store to drive top-line sales and profit. * Owning the overall appearance and presentation of brand by maintaining visual merchandising standards. * Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand. * Demonstrating and leading company policy and procedures. * Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing. * This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks. Click here for benefit details related to this position. Minimum Salary: $20.75 Maximum Salary: $26.00 VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors. Qualifications * Passion for Victoria's Secret Brand. * Demonstrates excellent merchandising skills. * Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). * 1 year of retail experience preferred. * Experience directing other individuals in the performance of their job duties preferred. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance. An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
    $20.8-26 hourly 25d ago
  • Customer Service Agent

    DSV 4.5company rating

    Customer service assistant job in Fontana, CA

    FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to *************. DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at *********** Location: USA - Fontana, Slover Ave Division: Solutions Job Posting Title: Customer Service Agent - 104634 Time Type: Full Time POSITION SUMMARY The Customer Service Agent, Admin has the basic responsibility for label control, yard coordination, and administrative functions in support of the entire outbound (Shipping and Picking) operation. The Admin is also responsible for communicating issues to the outbound supervisors in a timely manner. Must have Excel Experience and be computer literate. ESSENTIAL DUTIES AND RESPONSIBILITIES Label Control: • Prepare, distribute, and reprint all labels for carton/pallet pickers daily in a fair and consistent manner. Maintain a clear, consistent label flow to allow pickers the opportunity to perform in a safe, accurate, and productive manner without issue or hindrance. Track and document all labels given out. Yard Coordination: • Utilize Y/WMS system to communicate outbound pulls and plugs to yard drivers on a daily basis. Assist supervisor to ensure trailer is properly chocked and green light is active before trailers are moved or loading begins. Administrative Functions: • Complete computer data entry required for shipments. Issue seals to loaders. Verify accurate, pertinent information (i.e., seal number, trailer number, store number, etc.) in order to prepare Bills of Lading (BOL's) for all completed outbound loads. Schedule LTL carriers for pickup (site specific). Print work assignments for replenishment drivers. Document and file all outbound related paperwork in a neat and orderly fashion. Multitask and work with a high sense of urgency in the performance of all duties. Assist outbound supervisors with compiling and tracking downtime sheets as required. Provide service and adhere to professional etiquette when communicating with members of management, peers, customers, and visitors. Safety, Sanitation, Security: • Maintain a clean, neat, and orderly work area. Assist in maintaining the security of the warehouse. Ensure all seals and sensitive documents are properly secured when not in use. Distribute and collect tools and equipment (i.e., RF guns, bolt cutters, etc.) to associates and report issues to outbound supervisors in a timely manner. Conduct operations in a manner, which promotes safety. Conduct operations in accordance with OSHA and MSDS Standard OTHER DUTIES • Safe use of powered equipment, RF scanners, computers, and printers. • Follow company policies, guidelines, and ISO procedures • Exposure to varied environmental conditions (heat, cold, dry, humid, light, dark, dusty, etc.) • Repeated heavy lifting over 25 pounds as needed • Repetitive motion consisting of (but not limited to) walking, climbing, and carrying • Repetitive stationary activities consisting of (but not limited to) standing, sitting, bending, stretching, stooping, kneeling, crouching, squatting, reaching, pushing, pulling, holding, and grasping • Details may vary dependent on work function - the duties are all inclusive as associates may be requested to assist in various areas of the operation as needed. • Performs other duties as assigned. • Work overtime as dictated by business whether mandatory or voluntary. SUPERVISORY RESPONSIBILITIES • None MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience • Must have a high school diploma or general education degree (GED). • 1-3 years' experience working in inventory control or warehousing admin experience. Certificates, Licenses, Registrations or Professional Designations • None Other • Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate. SKILLS, KNOWLEDGE AND ABILITIES Computer Skills • Intermediate computer skills • RF Scanners • Proficient MS Office Applications Language Skills • English (reading, writing, verbal) Mathematical Skills • Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products. Other • Strong attention to detail accuracy and accomplish job task in a timely manner. • Ability to perform duties with minimal supervision or guidance. • Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment. • Effective communication skills PREFERRED QUALIFICATIONS • 1-2 years' experience working in a warehouse/logistics/distribution environment • 1-2 years' experience working with Warehouse Management Systems (WMS) PHYSICAL DEMANDS Occasionally • Bending Frequently • Walking and Standing Constantly • Sitting Ability to Lift/Carry and Push/Pull • 11-20 pounds o Reach above shoulder, squat, or kneel. WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. For this position, the expected base pay range is $20.00 - $23.22 / Hourly. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy. DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage. Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%. To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.
    $20-23.2 hourly Easy Apply 37d ago
  • Reservationist Specialist

    The Parker Palm Springs 4.4company rating

    Customer service assistant job in Palm Springs, CA

    The Reservation Specialist is responsible for handling incoming phone reservation requests, processing email reservation requests and supporting the reservation needs for groups. Runs all reservations entered for prior day; audits for accuracy; merges when necessary Runs cancellation report for day prior; executes tasks as outlined on checklist Check each reservation for accuracy (make changes, merge profiles, check rates, make appropriate VIP notes if necessary). Check all OTA reservations for Monday- Sunday of following week to ensure accuracy of direct billing. Input of all in house reservations. Input of group codes for new groups. Check all reservations arriving from date to 3 days out. Filing and discarding of files as needed. Answers reservation calls, faxes, e-mails, checks availability, rates and book reservations. Handle all calls coming in from CRS. Check webmail, Accountsupport.com daily for messages from CRS. (Correct and solve problems accordingly) Processes group reservation requirements per contract; executes tasks outlined on checklist Ensure all package reservations are noted with appropriate comments, includes proper set-up of coupons, and sets up routing Sends confirmations daily for all reservations processed Attends weekly Resume meeting Hourly Rate is $20.00 per hour.
    $20 hourly Auto-Apply 7d ago
  • Warehouse Customer Service and Shipping Coordinator

    Fusion Transport

    Customer service assistant job in Fontana, CA

    Job Description Delivering Next-Generation Logistics Solutions Fusion Transport offer more than 40 years of industry leading experience providing customized supply chain solutions. We are a rapidly growing >$300M+ company with nationwide presence. We are an integrated third-party logistics company, with a brokerage division, an in-house long-haul fleet, several warehouses around the country, and a retail consolidation business. We currently operate under three levels of services which include Assets, Brokerage, and Warehousing. From first contact to final delivery. Our approach is what is missing in the industry and our customer experience is what will allow us to take the next steps in Fusion's evolution! We Care About You: At Fusion we value the hard work our employees provide day in and day out. We understand the grind and grit it takes to become successful in this industry. Our promise to our Customer Service and Shipping Coordinator is that we will make sure you earn what you deserve for the clients you support. As a Customer Service and Shipping Coordinator, you will play a vital role in ensuring efficient operations and outstanding service for our customers. Your key responsibilities will include: Customer Service Coordination: Process freight work orders, schedule loads, and handle customer requests to enhance overall satisfaction. Shipping Management: Ensure accurate and timely loading of shipments onto carriers' vehicles and greet and assist carrier drivers during pickups. Effective Communication: Communicate clearly with drivers to facilitate a seamless pickup process and address any shipping inquiries. Documentation and Data Entry: Generate bills of lading and related paperwork for work orders, perform data entry tasks related to shipping and inventory, and maintain organized filing systems for all shipping documents. Window Clerk: Assist drivers with the check in processes, ensure paperwork is accurate and concise. Order and Inventory Management: Check orders for special requests, post accurate inventory records, and assist in conducting physical and cycle counts. Inventory Reconciliation: Reconcile inventories to book records and adjust as necessary to ensure data accuracy. Shipping Coordination: Manage special and last-minute shipping requests, coordinate and schedule shipping activities to optimize efficiency, and collaborate effectively with other staff members to achieve common goals. Invoicing Oversight: Ensure proper invoicing of account activity and resolve any discrepancies related to customer inventory. Data Accuracy: Work with spreadsheets to record and track shipment details, ensuring completeness and accuracy of data entered in the system. Requirements: High School Diploma or GED equivalent is required. 1+ year Customer Service experience in warehousing or similar type industries 1+ year experience in Logistics/ 3PL/ Warehousing environment processing orders, transactions and or requests Weekend availability as needed. Proficient with Microsoft applications, specifically Excel, Outlook, and Word Excellent organization, time management, scheduling, and attention to detail skills Ability to work in fast-paced, demanding environments. Willingness to work collaboratively with others to achieve common goals. Clear verbal and written communication skills. What we Offer: Medical, Dental and Vision Insurance Life Insurance Paid holidays Paid time off (PTO) 401(k) Career growth opportunities Collaborative & committed team environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.
    $34k-46k yearly est. 30d ago
  • Design & Customer Service Advisor (Home Improvement Showroom)

    Entry Systems Garage Doors & Gates

    Customer service assistant job in Laguna Hills, CA

    Job DescriptionDescription: Design & Customer Service Advisor (Home Improvement Showroom) Entry Systems, a trusted family-owned garage door and gate company serving Orange County since 1972, is hiring a Design & Customer Service Advisor to join our Laguna Hills office. If you enjoy creating great customer experiences, love design details, and want to work for a stable, local company with a strong reputation, this role is for you. Pay & Benefits: $22-$25/hr DOE + commission after 90 days Full-time, Monday-Friday, 8:00 am-5:00 pm ( no nights or weekends ) Health insurance, retirement plan, paid vacation, holidays, and sick pay What You'll Do: Serve as the first point of contact for garage door sales and design inquiries. Guide customers through styles, colors, and feature options to help them design the perfect door. Prepare and follow up on estimates to move projects from interest to installation. Welcome showroom visitors (5-10 per week) and create a professional, friendly experience. Answer multi-line phones, schedule service appointments, and process payments. Maintain accurate customer records and notes in our system. Stay current on product knowledge and design trends (training provided). Career Growth: This role is a great fit for someone who loves connecting with customers and has an eye for design. It's a stepping stone toward showroom design advising, sales, or management within our growing company. About Entry Systems: We're an Orange County family business founded in 1972, known for integrity, professionalism, and craftsmanship. Our mission: To bring peace of mind to our community through the services we provide with our certified technicians. Requirements: Required: 5+ years of customer service, office, or inside sales experience Excellent phone and interpersonal communication skills Professional, polished presence in person and on the phone Organized and detail-oriented with strong data-entry accuracy Comfortable working in a fast-paced, professional environment Preferred (Nice-to-Have): Experience in a showroom, design, or home improvement sales setting Familiarity with preparing quotes, estimates, or proposals Knowledge of garage doors, gates, or home design industries (a plus but not required)
    $22-25 hourly 13d ago
  • Community Service Specialist (Community Service Specialist I), Parking Administration

    California State University System 4.2company rating

    Customer service assistant job in San Bernardino, CA

    our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination. California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit ********************************************************* Closing Statement: Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at ******************. Smoking CSUSB is a smoke and tobacco-free campus. See policy at ******************************************************* Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: ******************************* Advertised: Dec 18 2025 Pacific Standard Time Applications close:
    $61k-85k yearly est. 38d ago
  • Reservationist Specialist

    Parker Management Florida, LLC 4.2company rating

    Customer service assistant job in Palm Springs, CA

    The Reservation Specialist is responsible for handling incoming phone reservation requests, processing email reservation requests and supporting the reservation needs for groups. Runs all reservations entered for prior day; audits for accuracy; merges when necessary Runs cancellation report for day prior; executes tasks as outlined on checklist Check each reservation for accuracy (make changes, merge profiles, check rates, make appropriate VIP notes if necessary). Check all OTA reservations for Monday- Sunday of following week to ensure accuracy of direct billing. Input of all in house reservations. Input of group codes for new groups. Check all reservations arriving from date to 3 days out. Filing and discarding of files as needed. Answers reservation calls, faxes, e-mails, checks availability, rates and book reservations. Handle all calls coming in from CRS. Check webmail, Accountsupport.com daily for messages from CRS. (Correct and solve problems accordingly) Processes group reservation requirements per contract; executes tasks outlined on checklist Ensure all package reservations are noted with appropriate comments, includes proper set-up of coupons, and sets up routing Sends confirmations daily for all reservations processed Attends weekly Resume meeting Hourly Rate is $20.00 per hour.
    $20 hourly Auto-Apply 6d ago
  • Call Center Associate

    Quality Mobile Home Services 3.7company rating

    Customer service assistant job in Lake Elsinore, CA

    Job Description Quality Mobile Home Services in Lake Elsinore, CA is looking to hire a full-time Call Center Associate to provide excellent customer service while speaking with potential clients on the phone. Are you a people person? Do you want to work for the largest and fastest-growing mobile home contractor in the USA? Would you appreciate a position that gives you hands-on training? If so, please read on! This customer service position earns a competitive wage of $15.00 - $17.00/hour, depending on experience, plus commission and potential bonuses. We provide great benefits, including a healthcare package after 90 days and weekly pay. If this sounds like the right customer service opportunity for you, apply today! ABOUT QUALITY MOBILE HOME SERVICES We are a thriving general contractor that specializes in repairs and remodels of mobile, modular, and manufactured homes. Since 2014, we've been providing top-quality services to customers in Lake Elsinore. We now additionally serve northern California and multiple areas in Arizona. We are a licensed, bonded, and insured full-service contractor that handles everything from foundations, leveling, flooring, plumbing repair, and re-piping, to cosmetic work and more! From the roof to the foundation and everything in between, one call does it all. In addition to countless satisfied customers, we've been acknowledged by professionals on multiple occasions. We are rated A+ by the Better Business Bureau and have earned a spot on the INC 5000 list of fastest-growing private companies in the US. Additionally, our company was named the GOLD Stevie Winner: American Business Award Company of the Year for construction in 2020. Because we want our employees to be successful and enjoy working for us, we offer high-quality training, generous benefits, and excellent pay. We strive to hire good people and give them the tools to become great. If you're looking to join a team that's supportive and optimistic, look no further! A DAY IN THE LIFE OF A CALL CENTER ASSOCIATE As a Call Center Associate, you make a great first impression on behalf of our company. Your friendly tone on the phone is music to a potential client's ear when they call to get a quote, ask a question, or voice a concern. You listen closely, communicate clearly, and follow up when necessary, all to show our clients that we are eager to provide the best service possible. Sometimes, the questions or concerns come in by email, which means you address multiple issues at once. You are focused, though, and you know how to prioritize. You do so while striving to make every customer feel like they are your sole concern. It's exhilarating to be part of a company that helps people live comfortable lives in beautiful mobile homes. You are proud to play such a key role in introducing our company to others! QUALIFICATIONS 1+ years of verifiable call center experience Ability to manage a high volume of incoming and outgoing calls Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.) Must be a people‑oriented, customer‑focused individual Experience in the construction industry would be a plus. Do you have great phone skills? Can you juggle multiple tasks at once? Do you thrive in a fast-paced environment? If yes, you might just be perfect for this customer service position! WORK SCHEDULE This phone position works an 8-hour shift, Monday - Friday, with no weekend work. ARE YOU READY TO JOIN OUR TEAM? If you feel that you would be right for this customer service job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 92530 Job Posted by ApplicantPro
    $15-17 hourly 9d ago
  • Data Entry/Customer Service Clerk

    Remote Career 4.1company rating

    Customer service assistant job in Irvine, CA

    We are a Jewish synagogue looking for a skilled part-time Data Entry/Customer Service clerk to provide bookkeeping/administrative support. Duties include: *Processing & monitoring incoming payments, preparing monthly billing statements and following up on overdue payments. *Prepare bank deposits. *Reconcile accounts receivable to ensure all payments are accounted for and properly posted. *Resolve member billing issues and work with those in need on payment plans. *Work with outside bookkeeper to track invoices and pay bills. *Other administrative tasks as required. Requirements: *Willing to learn a new software program. *Data entry skills along with an aptitude for numbers. *Proficiency in English and MS Office. *Customer service orientation. *High degree of accuracy and attention to detail. Hours vary week to week but average between 10-15/week. Work must be performed onsite. To apply please visit: https://www.careers-page.com/o...
    $24k-34k yearly est. 60d+ ago
  • Leasing Reservations Agent

    Pyramid LQR Management LP

    Customer service assistant job in La Quinta, CA

    Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the La Quinta Resort and Club can mean for you! What you will have an opportunity to do: We are looking for a highly engaging, customer focused individual to join our team as Leasing Reservations Agent The successful candidate for this role is engaging, full of energy, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. The Leasing Reservations Agent provides support for the leaders of the hotel/resort and is responsible for variety of duties including, but not limited to: reporting, filing, answering phones, processing invoices, managing schedules and assisting with problem resolution. Your Role: Provide timely customer service to hotel/resort team Asist with day to day operations of the main office functions and duties Assist with the administrative duties, such as running reports, filing, answering phones, processing invoices and other duties as requested Create and distribute communication documents Update postings and communication venues throughout the Resort Process, in a timely manner, reports, invoices, bills and associated mail. Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination. Open, read, and prepare answers to routine letters. Locate and attach appropriate files to incoming correspondence requiring replies. Take and distribute meeting minutes to appropriate individuals. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Prepare letters, memos, and other documents Enter and retrieve information contained in computer databases to update records, files, reservations, and answer inquiries from guests. Document and communicate all guest requests/complaints to appropriate personnel. What are we looking for? Compensation: $17.00 - $17.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
    $17 hourly Auto-Apply 10d ago
  • Reservationist

    Transdevna

    Customer service assistant job in Irvine, CA

    Transdev in Irvine, CAis hiring a Reservationistto intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety. Transdev is proud to offer: + Competitive compensation package of minimum$18.13/hr - $18.67/hr Benefits include: + An excellent benefits package including medical, vision, and dental coverage and 401 (k) savings plan + Paid holidays, vacation, and sick time Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: + Answer customer calls and input ride information using a computerized scheduling system. + Enter new customer information and changes into the system. + Enter data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in the operations and procedures manual. + Resolve service-related complaints. + Documents trip authorization according to procedures. + Other duties as required. Qualifications: + High school diploma or GED required. + Reservationist or customer service experience. + Computer literate + Excellent communication and listening skills. + Exercise professional telephone etiquette. + Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: + Must be able to work shifts or flexible work schedules as needed. + The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. + Work environment will be a combination of both indoors and outdoors. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at******************** watch an overview video at******************* O5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please ******************************************* Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). + Successfully pass a pre-employment drug screen. California applicants:PleaseClickHerefor CA Employee Privacy Policy. Job Category: Operations Support Job Type: Full Time Req ID: 7037 Pay Group: 2V9 Cost Center: 55373 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at ************************* or watch an overview video.
    $18.1-18.7 hourly 20d ago
  • Reservationist Specialist

    Parker Palm Springs 4.4company rating

    Customer service assistant job in Palm Springs, CA

    Job Description The Reservation Specialist is responsible for handling incoming phone reservation requests, processing email reservation requests and supporting the reservation needs for groups. Runs all reservations entered for prior day; audits for accuracy; merges when necessary Runs cancellation report for day prior; executes tasks as outlined on checklist Check each reservation for accuracy (make changes, merge profiles, check rates, make appropriate VIP notes if necessary). Check all OTA reservations for Monday- Sunday of following week to ensure accuracy of direct billing. Input of all in house reservations. Input of group codes for new groups. Check all reservations arriving from date to 3 days out. Filing and discarding of files as needed. Answers reservation calls, faxes, e-mails, checks availability, rates and book reservations. Handle all calls coming in from CRS. Check webmail, Accountsupport.com daily for messages from CRS. (Correct and solve problems accordingly) Processes group reservation requirements per contract; executes tasks outlined on checklist Ensure all package reservations are noted with appropriate comments, includes proper set-up of coupons, and sets up routing Sends confirmations daily for all reservations processed Attends weekly Resume meeting Hourly Rate is $20.00 per hour.
    $20 hourly 6d ago
  • Reservationist Specialist

    Parker Management Florida, LLC 4.2company rating

    Customer service assistant job in Palm Springs, CA

    The Reservation Specialist is responsible for handling incoming phone reservation requests, processing email reservation requests and supporting the reservation needs for groups. Runs all reservations entered for prior day; audits for accuracy; merges when necessary Runs cancellation report for day prior; executes tasks as outlined on checklist Check each reservation for accuracy (make changes, merge profiles, check rates, make appropriate VIP notes if necessary). Check all OTA reservations for Monday- Sunday of following week to ensure accuracy of direct billing. Input of all in house reservations. Input of group codes for new groups. Check all reservations arriving from date to 3 days out. Filing and discarding of files as needed. Answers reservation calls, faxes, e-mails, checks availability, rates and book reservations. Handle all calls coming in from CRS. Check webmail, Accountsupport.com daily for messages from CRS. (Correct and solve problems accordingly) Processes group reservation requirements per contract; executes tasks outlined on checklist Ensure all package reservations are noted with appropriate comments, includes proper set-up of coupons, and sets up routing Sends confirmations daily for all reservations processed Attends weekly Resume meeting Hourly Rate is $20.00 per hour.
    $20 hourly Auto-Apply 7d ago

Learn more about customer service assistant jobs

How much does a customer service assistant earn in Yucaipa, CA?

The average customer service assistant in Yucaipa, CA earns between $29,000 and $50,000 annually. This compares to the national average customer service assistant range of $26,000 to $42,000.

Average customer service assistant salary in Yucaipa, CA

$38,000

What are the biggest employers of Customer Service Assistants in Yucaipa, CA?

The biggest employers of Customer Service Assistants in Yucaipa, CA are:
  1. Morphius Corp
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