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Customer service associate jobs in Antioch, CA

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  • BPO Service Line "Hunting" Sales - IOA (Intelligent Operations and Automation)

    Cognizant 4.6company rating

    Customer service associate job in San Francisco, CA

    BPO Hunting Sales - Service Line Specialist - IOA (Intelligent Operations and Automation) Level: Director About the Role We are seeking a seasoned Service Line Specialist to join our Intelligent Operations and Automation (IOA) business within the Communications, Media, and Technology (CMT) team. This individual contributor role is pivotal in driving growth and innovation in our BPO/Digital Operations segment. The ideal candidate will possess 15-25 years of experience with a strong track record in consultative and empathetic selling, particularly within SaaS, online, and platform-based businesses. The role demands a dynamic professional who is well-networked within the technology and digital native industry and understands the culture and vibe of this fast-paced ecosystem. While the candidate will own and manage existing client relationships, 50-70% of the focus will be on acquiring new logos and expanding our footprint. The ability to navigate complex internal and external stakeholder environments to close large multi-million dollar deals is essential. Work model: We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this position requires 3 days a week at the Client/Cognizant site mainly in the Bay Area / California / Washington area. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. In this role, you will: · Drive portfolio growth and strategy development across performance metrics for the assigned portfolio. · Provide thought leadership, leading the mind-share conversation across client leadership levels and internal senior management. · Partner with industry bodies, analysts, and advisors to align Cognizant's strategic priorities for the industry segment and service offerings. · Develop positive relationships with senior client executives and partner for mutual success. · Drive outstanding client propositions, partnering with Solutions, Delivery, Process Excellence, and Automation teams. Lead end-to-end management of the account operations including account forecasting, budgeting, and overall P&L. · Manage accountability against Measurable Revenue/Profit Growth within set timelines. What you need to have to be considered: · Solid knowledge of the technology industry, particularly with large tech platform companies. · Experience leading an annual revenue scale of $20Mn+ and handling TCV of ~ $10-30Mn. · Extensive experience in the scale operations domain, advising clients on strategic priorities including but not limited to optimum location strategy, business value proposition, engagement model transformations, and demonstrating industry standard methodologies. · Relationships at senior levels within the relevant industry segments, especially in the Alphabet group companies. · Exposure across operations service domains including Enterprise services, Digital customer experience, ML operations, and Content services. · Minimum of 15-25 years of industry experience preferred with a minimum of the last 10+ years in the Digital native technical landscape. · Knowledge of how matrix structures work across global markets. · Strong analytical and consultative selling approach. We're excited to meet go-getters who believe they can make an impact and share our mission. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. The annual base salary for this position is between $198,000 - $218,000. The specific salary is dependent on experience and other qualifications. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: · Medical/Dental/Vision/Life Insurance · Paid holidays plus Paid Time Off · 401(k) plan and contributions · Long-term/Short-term Disability · Paid Parental Leave · Employee Stock Purchase Plan
    $198k-218k yearly Auto-Apply 5d ago
  • ServiceNow Professional

    Xcutives Inc.

    Customer service associate job in San Francisco, CA

    We are hiring for top IT System Integrator client for ServiceNow professionals across multiple fulltime roles. If you're passionate about driving digital transformation and delivering enterprise-grade solutions, we'd love to connect with you! Locations: San Francisco, CA & Dallas, TX , Milford, OH and Edison, NJ- USA Open Positions: ServiceNow FSM Tester ServiceNow Architect / Tech Consultant ServiceNow Technical Project Manager ServiceNow Process Analyst ServiceNow Trainer ServiceNow Developer (Integrations) ServiceNow Developer (Data Migration) ServiceNow ITOM Senior Developer ServiceNow ITOM Developer ServiceNow ITOM Tester ServiceNow ITSM Senior Developer ServiceNow ITSM Developer ServiceNow ITSM Tester ServiceNow FSM Senior Developer ServiceNow FSM Developer ServiceNow QA Manager Work with a Tier-1 IT System Integrator Be part of cutting-edge ServiceNow projects Collaborate with a team of experts shaping enterprise IT solutions If you're ready to take the next step in your ServiceNow career, share your resume or reach out directly!
    $63k-133k yearly est. 2d ago
  • Customer Success Specialist

    Net2Source (N2S

    Customer service associate job in San Jose, CA

    Do you love developing and nurturing great relationships? As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S Location: Remote from Bay Area, SFC, CA Qualifications: Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with LifeSciences or IT MSP clients. Strong understanding of working with VMS and MSP based accounts. Any experience working with a Hybrid/Offshore delivery model will be a plus. Proven experience in staffing, recruiting & client communication, supporting client/ MSP programs from a supplier side. Strong interpersonal and communication skills. Excellent negotiation and problem-solving abilities. Excellent reputation and relationship-building skills. Ability to work in a fast-paced, target-driven environment. Must be a self driven and highly motivated individual. Proficiency in using applicant tracking systems (ATS) and other relevant software. Key Responsibilities: Be the single point of contact for our Fortune 500 clients Build long-term client partnerships to understand their challenges and provide solution. Maximize market share with a client to make us their trusted staffing supplier. Qualify new job orders and work with the delivery lead for better coverage and support. Present candidates to Hiring Managers and follow up for feedback . Coordinate with Client to schedule candidate interviews and onboarding. Coordinate with recruiting team including screening, orientation, and placement of candidates. Use CRM/ATS (Job Diva) to manage activities. Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads. Additional Requirements: Must be open to travel across the country, especially locally, and support clients from their offices. Availability to work outside regular office hours, if needed. Benefits of working at N2S: Uncapped Commissions 100% Contribution to Health/Dental/Vision
    $39k-67k yearly est. 3d ago
  • Technical Customer Service

    JSG (Johnson Service Group, Inc.

    Customer service associate job in Santa Clara, CA

    Johnson Service Group has an immediate opening for a Technical Customer Service Representative, The successful candidate provides high level support for our customers. They are skilled at handling escalated customer tickets and technically savvy troubleshooting and resolving wireless network infrastructure issues. This can be on-site in Santa Clara, CA or Remote in Silicon Valley California Support is a key differentiator for our client. Technical Customer Support Representative is responsible for overall customer experience with our internet products and understands how critical it is when a customer's internet is down and the importance of troubleshooting issues in a timely manner. The position works closely with other cross-functional departments like Sales, Operations, Engineering and Marketing. The person in the role will thrive with strong technical aptitude, having a sense of urgency, and ability to multi-task. Our ideal Technical Customer Support Representative is patient and understands that every interaction with a customer is an opportunity to make a positive difference by providing an exceptional experience. They work well in a virtual team environment, is capable of handling multiple tasks at once, and adapts well to change and high-pressure deadlines. They must possess a high level of accuracy and attention to detail, a positive attitude, as well as stellar organizational and creative problem-solving skills. Responsibilities And Duties Monitor the network for “hotspots” (volume of tickets from a particular area). Compile data from customers/systems logs to locate the issue. Watch ticket queue for related issues/events. Escalate more significant network infrastructure issues and provide data to the engineering team. Monitor UPS (Power outages) to ensure proactive resolution. Assist Field Support Services (FSS) with issues that arise during installations and service calls. Look more in-depth with customer issues, work through escalated tickets (gather more specific data, and respond in a timely fashion). Work closely with the engineering team and customer support to troubleshoot issues. Engage operations and schedule truck rolls/field visits when deemed necessary (CPE). Knowledge: Technical Troubleshooting skills Problem-solving skills Resourceful Good knowledge of radios/frequencies/routers and network switches. A good understanding of IP addresses and packet routing. Excellent understanding/use of networking tools: ping MTR Traceroutes nmap DNS DHCP/Static Speed test servers Qualifications Minimum 2 years of technical customer support Strong technical aptitude Billing experience Bilingual (Spanish and English) desired but not required Effective customer communication skills Demonstrated ability to quickly establish customer rapport Strong ability to multi-task and thrive in a fast-paced environment Excellent interpersonal skills and ability to work effectively with cross-functional teams Self-motivated and takes initiative with little direction Familiarity with various tools like Slack, Zendesk, Hubspot, Zuper, etc Knowledgeable about WISP Eligibility to work in the United States Rate $29 - $32/Hr. #D800 Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
    $29-32 hourly 4d ago
  • SFS Customer Service Advocate

    Amiseq

    Customer service associate job in Oakland, CA

    Job Title: SFS Customer Service Advocate Duration: 3+ months with an extension. The SFS team is responsible for safely providing funds to our customers to help them grow their businesses. The Operations team on SFS provides a white glove experience to our Sellers, and this role will be the first level of support provided to our Seller community. In this role, you will provide support to Client's Sellers with Client's Loans questions/needs and become a leader in all inquiries SFS and Client's Loans. You will use your proximity to customers to identify issues that will continually improve the customer experience for Loans borrowers. The ideal candidate will love helping businesses grow and finding creative ways to manage risk while improving the customer experience. Role Responsibilities: Effectively solve customer inquiries via phone and email using a CRM tool Understand escalation paths to effectively triage a Seller's needs based on where they are in the cycle of their loan to mitigate risk Answer customer questions regarding business documents or current loan information Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses Identify, document and follow up with cross-functional teams on product bugs and features Advocate for our Seller community by identifying trends in issues and suggesting improvements to processes, policies and products Collaborate with members of other teams to root out answers and be a resource to teammates to provide the best possible experience to our Sellers Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function. Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing. Requirements: Written and verbal communication skills 1+ years of professional experience with either a financial institution or payment provider preferred Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet Experience in direct customer-facing roles Bilingual in Spanish a plus 1 + years of customer service experience
    $33k-40k yearly est. 2d ago
  • Wellness & Member Experience Associate

    YMCA of San Francisco 4.0company rating

    Customer service associate job in San Francisco, CA

    A leading nonprofit organization is seeking a Membership Associate to enhance the member experience at their San Francisco branch. This role involves engaging with members, managing membership accounts, and ensuring a welcoming and inclusive environment. The ideal candidate will have a high school diploma, customer service experience, and availability during various shifts. The position offers a salary range of $18.67 - $22.00 per hour and the chance to impact the community positively. #J-18808-Ljbffr
    $18.7-22 hourly 1d ago
  • Customer Service Representative

    Leotek Electronics USA LLC

    Customer service associate job in San Jose, CA

    About LEOTEK: We are a leading provider of high-quality LED street, area, site, and traffic signal lighting solutions. We are committed to driving innovation and sustainability through our products, services, and customer support, serving both public and commercial sectors. We are currently transitioning into an IoT solutions and Data Management Systems (DMS) provider, leveraging street lighting technology and lighting grid infrastructure as its foundation. About The Role: The Customer Service Rep has responsibility for pre and post sales and logistics support to Independent Sales Representatives, Distributors, and Customers, and work with Production/warehouse to communicate delivery schedules to customers, answer general Inquiries, and supporting our Business Development Managers (BDMs) in the field to achieve total customer satisfaction and build customer relationships. What You'll Do: Responsible for much of the order fulfillment process including but not limited to order-related information requests, communicating delivery schedule, and coordination with other departments to ensure the company provides an accurate and high standard of delivery and customer service. Respond to high volume of inquiries via e-mail or phone from business development managers, sales representatives, and customers regarding pricing, product features, product availability, company policies, and post sales issues. Administer and enforce policies pertaining to pricing, sales orders, freight. Coordinate with the Credit Team to set up new customers and release on credit hold orders. Who You Are: Bachelor's degree or relevant experience preferred. 5+ years order fulfilment/customer service representative, and/or sales operations experience in a technical, manufacturing environment. Experience working with sales representatives in a high-volume product environment. SAP is a plus. Excellent written and oral English communication skills. LEOTEK Electronics USA LLC is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.
    $32k-42k yearly est. 3d ago
  • Customer Service Representative

    LHH 4.3company rating

    Customer service associate job in Sacramento, CA

    Customer Service Specialist Sacramento, CA (onsite) $20-22/hr Do you have at least one year of customer service experience either from a call center or in retail? Do you have excellent communication skills and able to work in a fast paced environment? We are looking for a customer service professional for a new job opportunity in Sacramento, CA. If you are looking to join a great team and learning opportunities we encourage you to apply today! Key Responsibilities Handle 30-50 calls per day in a timely and professional manner. Provide inbound telephone coverage and answer general product/service questions. Place outbound calls for scheduling, follow-ups, and lead generation. Accurately enter and update customer data in the system. Research and resolve service requests, warranty issues, and complaints. Promote company products/services and qualify leads. Maintain compliance with company policies and safety standards. Qualifications Education: High school diploma or equivalent required. Experience: Minimum 1 year of customer service experience; call center experience preferred. Strong communication and interpersonal skills. Computer proficiency with accurate data entry abilities. Ability to work in a fast-paced, results-driven environment. Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance If you have the qualifications above and are interested in this opportunity - please apply today! If you are curious what else is available, please review the LHH website!
    $20-22 hourly 3d ago
  • Retail Associate

    Aritzia

    Customer service associate job in Santa Clara, CA

    THE TEAM The mission of the Retail team is to deliver world-class client experiences. THE OPPORTUNITY Your future starts now. Join our high-performance Retail team as we deliver Everyday Luxury to the world. We're proud to offer industry leading wages starting at $20-$30/hr with unlimited growth potential. You'll experience a world-class Retail education. We offer a comprehensive onboarding program and ongoing opportunities for continued development through exposure and experience. As a Retail Associate within our boutiques, you will be part of the team responsible for the successful delivery of extraordinary client experiences and support to maximize on sales opportunities. And, with the skills you gain in this role, the opportunities are endless - from a rewarding career in Retail to continued growth and development with Aritzia. THE ROLES As a Boutique Associate, you will: Support the Service Counter team to enable efficient and elevated experiences Support the Atelier team to enable Everyday Luxury experiences Curate our merchandise assortment and support a seamless retail environment As a Style Advisor, you will: Sell clothes and earn client confidence through unparalleled styling expertise Deliver world-class experiences by creating meaningful, memorable moments Build deep and personalized connections with our clients, enhancing their loyalty and affinity to Aritzia. As a Service Advisor, you will: Welcome clients Match clients with their product and direct to the right Service Counter Prepare the product to be processed Efficiently and accurately process transactions Package product for an Everyday Luxury opening experience Support operations at the Service Counter As an Inventory Associate, you will: Efficiently and accurately process incoming and outgoing shipments to and from the DC, boutique to boutique, and our clients Strategically place product in the backroom Uphold the standards of product display Enable seamlessly integrated cross-channel shopping experiences Support in the seamless operations of all aspects of the retail space across Clients, Product, Space, Risk and Operations As a Merchandiser, you will: Ensure the efficient and accurate processing of incoming and outgoing shipments to and from the DC, boutique to boutique, and our clients Strategically place product on the sales floor Translate the product story in our boutiques Validate the standards of product display Enable seamlessly integrated cross-channel shopping experiences Support in the seamless operations of all aspects of the boutique space across Clients, Product, Space, Risk, and Operations THE QUALIFICATIONS Aritzia Retail Associates have: An aspirational sense of individual style A commitment to learn and apply Aritzia's Values and Business and People Leadership principles The ability to collaborate fluently with cross-functional partners A commitment to quality and investing in results that add value to the business THE COMPENSATION The typical hiring range for this position is $20 - $30 per hour. Aritzia's Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with aspirational workspaces, elevated employee perks and experiences - we provide it all. THE PERKS Some of the industry-leading benefits you will receive working at Aritzia: Product Discount - Maybe you've heard of our famous product discount? You have now. Aritzia Virtual Wellness - Because your health, happiness, and safety matter - 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial. Aspirational Workspace - Our boutiques are specially designed to be places of beauty, creativity, and inspiration. From the product to the art to the music pumping through our top-of-the-line sound systems. It's all part of the Everyday Luxury experience you - and our clients - deserve.
    $20-30 hourly 2d ago
  • Client Specialist - Livermore

    Theory 4.4company rating

    Customer service associate job in Livermore, CA

    At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live. Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York's Meatpacking District, the integrity of our process is just as important as our final product. In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes. The Client Specialist is responsible for partnering with the store leader to achieve store sales and maximize profitability through effective management of the store team and implementation of company policies. The Responsibilities: Demonstrate strong business acumen through KPI's; partnering with the store leader to develop and support business driving strategies inclusive of analyzing available sales reports and data. Partner with the store leader to propose events/incentives that will continue to grow the customer base, with particular emphasis on building the local market. Ambitious; proactively seek to exceed/achieve customer expectations to secure an annual $1 million book. Act as a Brand ambassador; an expert in product and craftsmanship. Partner with the SSC CRM team to curate and produce client lists to ensure Tulip Influenced Sales. Continuously seek to enhance customer journey, provide expert knowledge of brand history, product and Theory for Good commitments. Manage client databases; ensure the team maintains constant client communication through utilizing their clienteling tools. Resolve all client problems and complaints quickly and effectively. Partner with SSC to drive VOS initiatives i.e. GWP & retail event marketing. Demonstrate strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful. Actively participate in community/store activities. The Essentials: 5-7 years of proven experience of working in a similar position ideally for a premium or luxury brand. Mandarin Chinese language fluency strongly preferred KPI focused, experience of driving sales to meet or exceed commercial targets. Dynamic interpersonal and communications skills, both verbal and written. Highly- motivated by driving business in a fast-paced, innovative environment. Business owner mindset with an entrepreneurial spirit; able to confidently make and suggest solutions, driving change where appropriate. Independent work ethic, time management skills, and personal accountability. Computer skills to operate a point of sale system, experience with teamwork is a plus. Demonstrable experience of partnering with corporate stakeholders such as Buying and Merchandising, Communications, HR, and Finance. Demonstrable customer management experience, able to drive clienteling initiatives and customer experiences to meet commercial expectations. Working knowledge of (list computer programs we use and spreadsheets). Salary range: $21/hr - $23/hr* *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. For information regarding how we handle your personal information and to exercise your rights under the California Consumer Privacy Act, please see our Privacy Policy at Theory.com and Helmutlang.com. Ensure your Theory job offer is legitimate and don't fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply directly through our job posting.
    $23 hourly 5d ago
  • Sales Associate

    Michael Kors 4.8company rating

    Customer service associate job in Rodeo, CA

    WHO YOU ARE: Our contributors at Michael Kors are stylish fashion forward individuals who have a drive to achieve results and a passion for customer engagement. As a Sales Associate, you are a team player who has the ability to multitask and is focused on building lasting client relationships. You will work in a fun, inspiring and rewarding environment with opportunities for development and growth. WHAT YOU'LL DO: · Drive results through delivering an elevated customer experience · Perform operational tasks with excellence · Achieve productivity goals through multitasking and prioritizing responsibilities · Demonstrate flexibility and desire for individual growth in a fast-paced store environment · Foster customer relationships by continually developing knowledge of current trends and styling techniques. · Brainstorm with management to create innovative ways in order to maximize personal sales results. · Drive Omni channel sales by utilizing all available tools and technology WE'D LOVE TO SEE: · 2+ years of relevant retail experience · A self-starter with the ability to drive results · Energetic and motivated with the ability to engage; a true brand ambassador · Customer service obsessed; ability to sell with a passion for styling and love for fashion · Technologically savvy individual with an entrepreneurial spirit MK PERKS: · Cross-Brand Discount · Internal mobility across Versace, Jimmy Choo, Michael Kors · Clothing Allotment · Exclusive Employee Sales · Flexible schedule The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at ********************************************. In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.
    $45k-67k yearly est. 5d ago
  • Customer Service Rep

    Ultimate Staffing 3.6company rating

    Customer service associate job in Oakland, CA

    Temporary Retail Sales Associate every Saturday - Schedule: 10:30 a.m. - 5:00 p.m. Salary = $29.91 per hour Duties and Responsibilities Greet and welcome visitors; offer helpful directions to a variety of offerings. Match offerings to the interests and needs of our guests to sell admission and program tickets, memberships, and merchandise through multiple electronic point-of-sale systems. Offer personalized welcoming experiences that promote belonging and empower participation and connection. Provide accurate information and answers in a timely manner about exhibitions, programs, facility usage and events to all visitors, document visitor comments and inquiries in appropriate systems Serve as an advocate for the visitor while simultaneously promoting the welfare of the museum; communicate with a variety of visitors with diverse interests and abilities to ensure a positive museum experience, resolve visitor complaints to the mutual satisfaction of the visitor and the museum Serve as greeter, event check-in person, ticket-taker, and/or usher at museum-sponsored or private event programs All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
    $29.9 hourly 2d ago
  • PLM Documentation & Change Order Specialist

    Applicantz

    Customer service associate job in Fremont, CA

    This is a long-term onsite role in Fremont, CA 94538. Mon-Fri Regular shift. Looking for Documentation and Change Order (ECR/ECO) specialist responsible for the engineering change control process as part of PLM. Beyond generating and processing Change Orders, duties will include data mining, POC for change-related escalations, managing trackers, inter-department reports, and CIP activities in a high-paced environment. Top Skills: CAD Tools: NX, SolidWorks, or Creo PLM Systems: Teamcenter, Enovia, Windchill, or Agile Qualifications Drafting using Siemens NX CAD Change management using Teamcenter PLM Ability to operate efficiently and effectively in a fast-paced environment Thorough understanding of change management and configuration management practices Ability to work required overtime to support manufacturing needs and requests from our customers. Strong attention to detail and uncompromising dedication to quality Superior verbal and written communication skills Exceptional organization skills Demonstrated analytical abilities with strong attention to detail Excellent follow-through Must be driven and self-motivated, as well as a team player Ability to multitask and work well under pressure Experience in resolving scheduling conflicts and accommodating last-minute changes with competing priorities. Solid Microsoft Office Suite skills, especially in Excel (Pivot Tables, Vlookup, Formatting, Graphing), also MS Teams, PowerPoint, and Word iPLM/SAP experience (preferred) Team center and NX Experience (preferred) Responsibilities: Generates and manages Change Orders (CO) through closure Performs documentation research for all parts/assemblies to be included in the Engineering Change Order to ensure accuracy, completeness, and adherence to change control policies/procedures and design drafting standards. Makes decisions, provides recommendations, and/or escalates based on the needs of the situation Supports NPI PMs (New Product Introduction Program Managers) on a daily basis for Engineering Change Order activities Interfaces with Engineers and Designers on design solutions for BOMs that align with lean manufacturing requirements Responsible for aligning key collaborators to drive solutions in alignment with cutin strategies, E&O, and effectivities POC for Change Control processes in Engineering Monitor and prioritize tasks to ensure efficient and timely change cut in Process part numbers, bills of material, and change orders, which include preparation for the change control board, review for clarity, errors, proper approval routing, accuracy, and completeness Track documents from initiation to final approval Tracking and reporting on document review progress Develop, track, and report key metrics Generate and manage documentation in support of ISO standards, including revisions and releases Update drawing from model changes Support the engineering and design team on drawing and spec updates Facilitate Design review meetings and act as a coordinator Capture Key decisions, action items, and send detailed meeting minutes Our Client is a Fortune 350 company that engages in the design, manufacturing, marketing, and service of semiconductor processing equipment.
    $33k-46k yearly est. 1d ago
  • Customer Service Representative

    Azazie, Inc.

    Customer service associate job in San Jose, CA

    About Us: AZAZIE stands as the leading direct-to-consumer (DTC) e-tailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion, ensuring that all dresses, available in sizes 0-30, are meticulously cut and sewn to order. Explore our website, where you'll find hundreds of bridal and bridesmaid gowns and dresses, spanning over 80+ enticing color options. Job Summary: Azazie is looking for a self motivated and driven Customer Service Representative to join our growing team! In this role you will be responsible for providing a positive and efficient customer experience by educating customers on product knowledge, policies and services. We are seeking out top talent candidates that are highly engaged with our customers by productively providing the solutions in response to questions, concerns, and complaints through our chat, phone and email channels. * Please note: We are only recruiting local candidates at this time to accommodate an in person schedule. The employee will come into San Jose location 4 times a week. Schedule: Monday - Friday, 7:30AM- 4:30PM Responsibilities: Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours. Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us. Navigate knowledge based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns. Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively. Competency and initiative to meet and exceed the department metrics and individual performance goals. Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within our DTC industry. Skills/Talents you have: Analytical, problem solver and critical thinker. Ability to manage multiple channels of communication, tickets and customer conversations leading with Azazie cares and empathy. Team player that is willing to take initiative to support customers, other agents and supervisors. Adaptability to thrive in a fast-paced ever changing work environment. Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers. Positive attitude with a desire to learn and share ideas in a collaborative work environment. Clear and concise communicator within customer interactions and across different departments. Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results. Excellent time management skills. Customer-focused with strong interpersonal and tech savvy skills. Qualifications: Customer Service Experience: 1 year (Preferred) Fluency in English. Additional languages a bonus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application) Experience with AI Intercom, Slack or other CRM software is a plus. Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating. between chat and other company tools such as our CRM and phone software. Excellent written and oral communication skills. Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs. Customer-focused and can demonstrate mastery of customer service skills. Ability to maneuver between multiple tasks. Benefits: 100% Medical, Dental, Vision, Life insurance offered after a 60-day probationary period Paid vacation days and sick leave Paid Holidays + Floating Holidays 401k Free snacks and drinks in office Employee discount Company engagement events Monthly departmental CS appreciation lunches Physical Requirements: While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close, distance and color vision. Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $32k-42k yearly est. 4d ago
  • Luxury Sales Associate Needed for Fashion Retail Store - San Francisco, CA

    24 Seven Talent 4.5company rating

    Customer service associate job in San Francisco, CA

    Our well-known luxury fashion client located in San Francisco is looking for a dynamic Part Time Sales Associate to join their growing team. They are looking for candidates with both weekday and weekend availability that would love to grow with the team into a full time, permanent role. **Previous luxury retail experience is needed** Type: Temporary to Permanent - Part Time Hours to start Hours: Up to 30 hours p/week Schedule: Varied weekdays/weekend - MUST have availability to assist varied morning, evening and weekend shifts Location: Near Sacramento St. *Parking not provided* Rate: Starting at $23 p/h dependent on experience *Once the role becomes permanent, full time, commission will be earned* Job Overview: Our well-known luxury retail client is seeking a motivated and customer-oriented Sales Associate who will play a key role in providing exceptional service while maintaining a welcoming and organized shopping environment. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. Responsibilities: Greet customers warmly and assist them with inquiries, ensuring a positive shopping experience. Assist with stocking, organizing displays/product, etc. and ensuring product availability. Maintain cleanliness and organization of the sales floor and checkout areas. Demonstrates exceptional communication skills when liaising with clients via phone, email, and in-person interactions. Qualifications: Previous experience luxury retail is needed Strong communication skills, both verbal and written Candidates must be able to conceal any tattoos or piercings and have natural colored hair, makeup, nail color, etc. Must be able to be comfortable standing for long periods of time. Must feel comfortable greeting and assisting customers All staff must pass submit to a background check prior to starting
    $23 hourly 2d ago
  • Part time Head Cashier (Store 147, Mountain View, CA)

    Ace Hardware 4.3company rating

    Customer service associate job in Mountain View, CA

    About Ace Retail Group Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork. General Summary The Head Cashier is responsible for register transactions involving the sale and/or return of merchandise. The Head Cashier is also responsible for assisting the Assistant Manager, Operations in the completion of office duties. Essential Duties & Responsibilities: Customer Service Project a positive representation of Ace Retail Group. Greet customers entering and throughout the store. Thank customers by name, when possible when they are leaving the store. Project a friendly, outgoing demeanor; work well with customers as well as those supervised. Ensure excellent customer service from those supervised. Ensure all calls and pages are answered promptly, courteously and effectively. Communicate any problem or issue that requires management assistance. Ensure fast, accurate, professional checkouts. Perform Cashier duties as needed to eliminate delays. Possess strong product knowledge and knowledge of store layout and location of products. Ensure customers are being greeted and thanked by name whenever possible. Register Operations Follow all cash register transaction procedures. Responsible for balancing of register drawer. Adhere to any Store Support Center program or promotion that may require implementation at the cash registers. Assist with register and computer problems, downloads, upgrades, and fixes as needed. Cash Room Operations In the absence of the Assistant Manager-Operations, verify Cashier-balancing procedures are followed. In the absence of the Assistant Manager-Operations, verify deposit procedures and policies are followed on a daily basis. Help prepare deposit, long/short recap, cashier over-short acknowledgements, and sales audits. Verify weekend vault counts and randomly verify vault. Office Operations Provide assistance to the Assistant Manager-Operations in the completion of multiple office duties, including receiving, invoices, purchase orders, inventory adjustments, etc. Audit On an as needed basis, provide assistance to the Assistant Manager-Operations in the completion of the quarterly audit checklist. On as needed basis, observe Cashiers for proper phone etiquette, greeting customers, handling returns correctly and that the customers are being treated attentively. Front End Appearance and Upkeep Keep the front end neat and clean at all times. Face and dust front end. Keep impulse counters stocked and faced, rotate fresh merchandise in as seasons change. Ensure fresh ads are stocked in shopping carts at all times. Ensure forms and supplies are stocked at all times. Assist with decorating the front end according to the Store Support Center program. Call for cart pickups when necessary. Perform all other duties as assigned. Leadership Communicate any merchandising, cost control or sales idea to the General Manager for follow up. Participate in store and Cashier meetings. Assist with training and development of new cashiers. Work with Assistant Manager-Operations to prepare for advancement Other Essential Requirements Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: WINNING In business, money is the score. To win, we must perform, compete, and have fun. EXCELLENCE Striving to be our best through continuous improvement and inspiration. LOVE Love the people, love the work and love the results. INTEGRITY Honesty, reliability, high character and ethical behavior. GRATITUDE Appreciating being in the business of serving others. HUMILITY A modest and respectful approach to leadership and work. TEAMWORK Collaboration over control or credit; together we are Ace. Minimum Skills, Requirements and Qualifications High School or GED equivalent. Experience in retail and/or office management preferred. Cashier experience preferred. Customer service experience preferred. Standing, walking, lifting (up to 25lbs) and climbing. Compensation Details $19.20 For a full list of benefits and open positions, please visit us at: ************************************************************ Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws. Required Preferred Job Industries Retail
    $35k-40k yearly est. 15h ago
  • Sales Associate (Part Time)

    The New Bar

    Customer service associate job in San Francisco, CA

    About the The New Bar: Hi! We're The New Bar. We're a curated nonalcoholic bottle shop and discovery platform built around one simple concept: It's fun to be good to yourself. Since launching in July 2022, we've built a mission-driven brand with growing momentum and a thriving community. We're looking for a charismatic, results-driven Retail Associate to support the success of our retail store in San Francisco. What we do: We help people access, discover, and understand alcohol alternatives and how they can fit into their lifestyles. We're not here to judge. We're here to provide products, tools, and information to help people be more mindful, intentional, and healthy about the way they drink - whatever that means to them. We're a small, but mighty team. We're deeply passionate about our work and think creatively to break societal norms. We believe in meeting people where they are and making behavioral changes accessible to everyone. The Role: As The New Bar's Retail Associate, you'll play a vital and pivotal role in building and nurturing a thriving community around our mission. Our retail associates serve as guides for our customers and advocates for The New Bar brand. You'll be responsible for driving consultative sales and ensuring our customers have the best experience each time they visit our store. This is a part-time, in-person position for our Union Street, San Francisco store. This role requires a flexible schedule including evenings, weekends and holiday shifts as needed. Rate of Pay: $21.50/hr +2% sales commission, uncapped Core Responsibilities: Drive Results: understand metrics to achieve store sales goals Build Customer Base: Greet, guide, and walk customers through the sales process Be a Product Expert: Be well versed in all aspects of our products (origin, taste, ect) Represent Brand Ethos: maintain a clean, tidy and inviting, fully stocked store Task behind the Scenes: Receive deliveries, update inventory, open and close store Stay Up-to-Date: Attend monthly team meetings/trainings Qualifications: Must Haves: Penchant for Persuasion: you like to sell, be it products, services or ideas Excellent Communication Skills: you're an active listener with an eagerness to educate Bias Toward Action: you are excited by challenging work and open to change Creative Thinking: you bring ideas to the table to elevate the consumer experience Curiosity Mindset: you have a drive to learn and are always looking for ways to improve Belief in Our Mission: you are passionate about promoting accessible, positive lifestyle changes Nice to Have: Direct Experience: you have worked in retail, food & beverage, or wellness Product Knowledge: you are familiar with the nonalcoholic beverage space and its offerings Physical Requirements: This role requires regular movement throughout the store and access to an inventory area located on an upper level accessible only via stairs. Essential physical functions include: Standing and walking for extended periods Reaching, bending, and general mobility around the sales floor Lifting, carrying, and moving products up to 30 lbs Navigating stairs to access back-of-house inventory TNB will provide reasonable accommodations to enable individuals with disabilities to perform the essential functions of this role, in accordance with ADA and applicable state and local laws. Benefits and Perks: 20% Employee discount Be the first to know: sample new products as they come to our store Unmatched culture: good vibes, open minds, and an environment of trust Unlimited growth potential: we are constantly expanding our brand and growing our momentum. New opportunities are always in the works as we scale and define new business needs. The New Bar (TNB) is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age disability, veteran status, or any other protected characteristic as defined by applicable law. This job description is not intended to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee. Duties may change at any time with or without notice. Employment with TNB is at-will.
    $21.5 hourly 3d ago
  • Sales Associate

    Superior Boat Repair & Sales

    Customer service associate job in Rancho Cordova, CA

    Superior Boat Repair & Sales, located in Rancho Cordova, California, is a trusted dealership for top boat brands, including Nautique and Barletta. We pride ourselves on offering a wide selection of new and pre-owned boats, supported by a team of friendly and knowledgeable professionals in sales, financing, service, and parts. Dedicated to delivering exceptional customer service, we strive to create long-lasting relationships with our customers by ensuring a seamless experience from purchase to maintenance and customization. With a core commitment to honesty, integrity, and a passion for boating, our team prioritizes customer satisfaction and values respect and excellence within our workplace. Role Description This is a full-time on-site role for a Sales Associate at our Rancho Cordova, CA location. The Sales Associate will be responsible for assisting customers in selecting the perfect boat to meet their needs, providing detailed product information, and offering exceptional customer service throughout the sales process. Additional responsibilities include building and maintaining customer relationships, managing sales inquiries, preparing sales documents, and working collaboratively with the financing, service, and parts departments to ensure a seamless experience. The Sales Associate will play a vital role in upholding company values and contributing to a positive dealership environment. Qualifications Outstanding interpersonal and communication skills to build and maintain customer relationships Strong sales and negotiation abilities, as well as a customer-focused approach Knowledge or enthusiasm for boating, boats, or the marine industry Organizational and time management skills to handle multiple tasks efficiently Ability to work collaboratively in a team-oriented, customer-centric environment Proficiency in using sales-related software and tools is an advantage Previous sales experience or experience in a customer-facing role is preferred Willingness to work flexible hours, including weekends and holidays, as required in retail operations Ability to work on-site in Rancho Cordova, CA
    $28k-43k yearly est. 1d ago
  • Psychic Telephone Readers

    Psychic Link 4.0company rating

    Customer service associate job in Sacramento, CA

    Render services from home by phone. Psychic Telephone Readers jobs available for quailed and professional Psychic and Tarot advisors on an elite professional 800 Phone line. Good pay, raises, no hold times, fair contract. Serious responses only.
    $29k-55k yearly est. 9d ago
  • Sales Associate

    Nadsto

    Customer service associate job in Novato, CA

    Nadsto is a Novato, California-based company specializing in the supply, fabrication, and installation of natural and engineered stone surfaces (such as granite, marble, quartzite, porcelain, and quartz). It operates as a family-run business offering quality stone materials and custom countertop services to both residential and commercial clients in the San Francisco Bay Area. Role Description This is a contract, on-site role for a Sales Associate located in Novato, CA. The Sales Associate will be responsible for engaging with customers, understanding their needs, and assisting them in choosing the most suitable products. Responsibilities include addressing customer inquiries, maintaining strong product knowledge, and meeting sales targets. Additionally, the Sales Associate will ensure excellent customer service and contribute to achieving overall business objectives. Qualifications Customer Relationship Management, Interpersonal Communication, and Customer Service skills Sales techniques, Negotiation, and Goal-Oriented Performance Product Knowledge of marble, granite, and other construction materials Problem-Solving Abilities, Team Collaboration, and Time Management Prior retail or sales experience is a plus High school diploma or equivalent required; additional education or certifications in sales or business are advantageous Ability to work flexibly, including weekends or holidays, to meet business needs
    $28k-44k yearly est. 4d ago

Learn more about customer service associate jobs

How much does a customer service associate earn in Antioch, CA?

The average customer service associate in Antioch, CA earns between $29,000 and $51,000 annually. This compares to the national average customer service associate range of $24,000 to $40,000.

Average customer service associate salary in Antioch, CA

$38,000

What are the biggest employers of Customer Service Associates in Antioch, CA?

The biggest employers of Customer Service Associates in Antioch, CA are:
  1. Dollar Tree
  2. Walgreens
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