Customer service associate jobs in Arkansas - 1,458 jobs
Drive with DoorDash - Receive 100% of Customer Tips
Doordash 4.4
Customer service associate job in Hampton, AR
Why Deliver with DoorDash?
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you'll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Whether you're delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
Total flexibility: Dash when it works for you. Set your own hours and work as much-or as little-as you want.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
18+ years old*** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone
How to Sign Up
Click “Apply Now” and complete the sign up process
Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
$25k-31k yearly est. 9d ago
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Customer Service Representative
Flextek 4.1
Customer service associate job in Springdale, AR
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. Exciting opportunity to grow professionally with a rapidly growing company!
Responsibilities
Communicate with customers via phone, email and chat (High Volume 50+ inbound/outbound daily)
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Data entry in various platforms
Qualifications
At least 1 - 3 years' of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Misc:
Starting Pay $19/per hour
100% on site
$19 hourly 5d ago
Associate Customer Service Rep II
Lancesoft 4.5
Customer service associate job in Alexander, AR
Job Title: Sales AssociateCustomerService Rep II Duration: 12+months Pay Range: $19.70/hr
Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
The Entry level CustomerService Representative will perform many of the same duties as the experienced level but will have more direct supervision and oversight.
The Entry level will typically only receive and/or place telephone calls that are basic and routine as they gain experience with the company's products and services.
Solve simple customer problems and analyze customerservice needs for communication to service and technical departments.
Frequently reports to the CustomerService Manager.
Responsibilities:
May respond to e-mail inquiries.
Customerservice is the primary function but may include minimal selling or promotion of products or services.
May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Requires ability to navigate a computerized data entry system or other relevant applications.
Handles customerservice inquiries and problems via the telephone and records consistent problem areas
Calls are basic and routine.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Requires limited knowledge of the organization, products, and/or services.
Education and Experience:
Associates or Bachelor's Degree required.
3-5 years related experience in manufacturing setting
Skills and Knowledge:
Good comprehension of the English language, both written and verbal.
Basic computer skills.
Great intrapersonal skills
Great communication skills
$19.7 hourly 17d ago
Digital Customer Representative
Instructure 4.3
Customer service associate job in Manila, AR
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.
And that's where you come in:
We are looking for a Digital Customer Representative (DCR) to support our global customers who have implemented the Instructure Learning Platform and provide them with an exceptional customer experience. DCRs will play a key role in supporting our customers across the globe by executing the digital transformation of the Instructure customer experience.
The Digital Customer Representative will manage the Instructure digital customer experience for our dynamic, but smaller customers. DCRs will activate and monitor the Instructure digital customer journey playbook and identify opportunities and risks for customers in this segment. DCRs will be successful by automating the Instructure customer journey - especially some of the repetitive tasks that are a drain on CSM resources - identifying success and risk trends, and actioning playbooks that align to observed trends to increase retention, customer satisfaction and grow revenue.
About the Role
* Develop, manage and maintain the Instructure digital customer experience for all assigned customers
* Perform day-to-day management and maintenance of digital tools and consistently promote and assist with the implementation of process improvement.
* Identify opportunities for reducing repetitive and time-consuming tasks by streamlining using automation
* Monitor the digital customer journey outcomes and identify opportunities and risks
* Own communication in the customer success inbound queue, directing the customer to the appropriate resources and contacts to achieve their goals
* Deploy data-driven automated implementation and adoption activities and track customer progress through implementation to ensure success
* Develop and enable digital campaigns at scale and create and maintain response templates for frequently asked customer questions and communications
* Ensure data integrity standards are maintained in Gainsight and Salesforce as it relates to customer engagement tracking and product utilization
* Assist in the coordination of customer success led webinars & campaigns
* Collaborate with CustomerService Manager and Product Marketing stakeholders on webinar content
* Own inbound opportunity generation and qualification through mail campaigns, webinars and other means.
* Review and analyze the customer base to identify and surface growth opportunities to the Sales Account Executive
* Develop and execute action plans from feedback and survey data
About You
* College degree (Bachelor or equivalent)
* Exceptional English communication skills, both written and verbal
* Experience building one:many digital campaigns with efficient processes
* Capacity to set correct expectations and manage issues to completion
* Multitask and prioritise tasks in a changing environment
* Strong team mentality, utilising internal and external resources strategically and tactically
* Demonstrated ability to solve problems and seek solutions
We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.
All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we've implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.
Any attempt to misrepresent personal or professional information will result in disqualification.
$32k-50k yearly est. 6d ago
Part-Time Customer Service Agent
Envoy Air Inc. 4.0
Customer service associate job in Bentonville, AR
Come and work for Envoy Air, an American Airlines Group Company, at (Northwest Arkansas National Airport) and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customerservice.
We are hiring immediately, with no experience required!
Pay rate: $15.77/hr.
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network.
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
Both full-time and part-time positions available.
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.
What you will be doing!
Do you find joy and satisfaction in helping people? As a CustomerService Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination.
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
18 years or older.
High school diploma, GED, or international equivalent.
Ability to pass a pre-employment drug screen and background check.
Authorized to work in U.S. without sponsorship.
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
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$15.8 hourly Auto-Apply 13d ago
Associate Customer Service Representative
All Lines Technology 3.3
Customer service associate job in Little Rock, AR
The AssociateCustomerService Representative II is responsible for responding to customer inquiries via telephone or email, providing problem resolution in alignment with the organization's service standards. Key Responsibilities:
Handle customer inquiries and resolve issues promptly and professionally.
Analyze customerservice needs and communicate effectively with service and technical departments.
Solve basic customer problems while ensuring a positive customer experience.
Frequently report to the CustomerService Manager.
Experience Level:
Level II: 3-5 years of experience in customerservice or a related field.
$26k-33k yearly est. Auto-Apply 4d ago
Customer Service At 4751 Hot Springs Corner Store
4751 Hot Springs Corner Store
Customer service associate job in Hot Springs, AR
Job Description
Sarn Holdings Llc in Hot Springs, AR is looking for one customerservice to join our 16 person strong team. We are located on 4751 Central Ave. Our ideal candidate is a self-starter, motivated, and engaged.
Benefits
We offer many great benefits, including free early access to your pay through Homebase.
Responsibilities
Greet customers and make them feel at home
Answer any questions the customers may have
Assist Customers in preparing their orders
Clean work area as needed to maintain a tidy work environment
Respond to all complaints in a friendly and professional manner
Qualifications
Friendly attitude even when dealing with disgruntled employees
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with customers
We are looking forward to receiving your application. Thank you.
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase. Free employee scheduling, time clock and hiring tools.
$26k-35k yearly est. 6d ago
Licensed Insurance Customer Service
Don Barrow-State Farm Agency
Customer service associate job in Little Rock, AR
Job Description
Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed CustomerService Representative - State Farm Agent Team Member. Active Property and Casualty license is required.
We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:
1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Little Rock, AR. This is an in-office position.
Responsibilities include but not limited to:
Establish customer relationships and follow up with customers, as needed
Provide prompt, accurate, and friendly customerservice. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Use a customer-focused, needs-based review process to educate customers about insurance options
Maintain a strong work ethic with a total commitment to success each and every day
As an Agent Team Member, you will receive...
Salary plus Bonus and Commissions
Paid Time Off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement within my office
Requirements
Property & Casualty license (required)
Life and Health license (required)
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customerservice
Able to learn computer functions
Pride in getting work done accurately and timely
Ability to work in a team environment
Ability to multi-task
Provide timely and thorough activity reports to agent
Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education
If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$26k-35k yearly est. 9d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer service associate job in Little Rock, AR
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated CustomerService Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a CustomerService Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customerservice standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$25k-31k yearly est. 2d ago
Customer Service Advisor - Jiffy Lube Multicare
Stonebriar Auto Services LLC
Customer service associate job in Fayetteville, AR
Job Description
We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called CustomerService Advisor or CSA) positions at Jiffy Lube Multicare. Jiffy Lube is America's leader in vehicle preventive maintenance services with over 2,000 locations. We are Stonebriar Auto Services, America's fastest-growing Jiffy Lube franchise and we're hiring now!
The successful candidate will be responsible for conferring with our guests to determine or suggest the diagnostic and mechanical services which are needed for their vehicles. All work must be performed in a safe and efficient manner while providing an outstanding guest service experience and contributing to an energetic and fun working environment. A current and valid driver's license is required. Previous experience in an automotive service environment is preferred but not required.
All team members will receive a competitive wage and a generous discount on Jiffy Lube services including Multicare services (tires, brakes, repairs) at company cost and NO CHARGE for labor. Full-time team members are eligible for paid-time-off, health, dental, and optical insurance, life and disability insurances. Due to our growth, great career advancement opportunities are available too!
For immediate consideration, please complete our employment application. We look forward to hearing from you!
$25k-32k yearly est. 1d ago
Customer Development Representative
Summit Utilities Inc. 4.4
Customer service associate job in Texarkana, AR
Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America's Best Small Employers.
Summit is a growing natural gas utility providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.
We have an exciting hybrid opportunity for a Customer Development Representative based in Texarkana, AR.
POSITION SUMMARY
As a Customer Development Representative, you will serve in a highly visible role meeting with residential and commercial customers, builders, community leaders, developers, and other trade allies to coordinate and develop new growth opportunities for Summit Utilities. You will also plan and coordinate with local operations and contract services to ensure projects are completed in a timely manner.
PRIMARY DUTIES AND RESPONSIBILITIES
Develop a network of relationships with commercial and residential developers, builders, architects, engineers, trade allies, and city officials to build customer loyalty and influence customer energy choice.
Initiate and respond to prospective customers and develop opportunities for new growth.
Maintain contact with builders and developers regarding potential growth opportunities and survey territory for new construction activity to generate leads.
Educate prospective customers on the advantages of choosing natural gas and promote the end-use of natural gas appliances.
Gather and organize the necessary information to support the design and installation of infrastructure to serve new customers.
Verify natural gas equipment types, sizes, and locations. Mark the location of proposed facilities for construction forces where appropriate.
Assist with financial analysis by obtaining and organizing project details that are used to evaluate the cost and feasibility of new growth projects.
Assist with the preparation of customer proposals such as contracts and invoices for contribution in aid of construction (CIAC).
Monitor project workflow and serve as liaison between customers/contractors and the Summit Engineering and Construction teams to help ensure growth projects are prioritized in such a way that balances each customer's project schedule and energy needs.
Engage in activities with various trade allies, business associations, and civic groups.
Develop relationships with community and civic leaders so that Summit Utilities is regarded as a dependable and trustworthy energy partner in the communities we serve. Deliver Customer Development Slide presentations at monthly Safety meetings.
Aid local employees participating in the EGO program with facilitating the submission of new service leads and opportunities for the Customer Development Reps.
Maintain and enhance leads and opportunities within the C4C system.
Generate G6 notifications within SAP for address creation and new service requests.
Collaborate closely with sales support to ensure timely resolution of all customer issues.
EDUCATION AND WORK EXPERIENCE
Three (3) years of natural gas and/or equivalent utility experience.
Bachelor's degree in business administration, Marketing, Engineering, or related field preferred.
KNOWLEDGE, SKILLS, ABILITIES
Dedication to providing exemplary customerservice.
Self-sufficient with necessary skills to organize and complete multiple tasks in an efficient and effective manner.
Possess excellent written and verbal communication skills with a strong attention to detail.
Willingness to communicate strategies and plans to develop understanding with peers and employees across district.
Exhibit strong interpersonal skills to be able to comfortably initiate first contact with prospective customers and have the resilience to persevere in the pursuit of new growth opportunities.
Possess the ability to influence others without direct position power to earn credibility and trust.
Ability to produce high quality work under pressure, meet deadlines, and carry out sales goals.
Readily readjust priorities to changing customer demands and project schedules.
Ability to develop a strong understanding of the components and operation of a natural gas distribution system.
Must exhibit the aptitude to become proficient in understanding the operation of natural gas appliances.
Demonstrated success in consulting effectively with all levels of management, including executives.
Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint).
Proficiency in reading and interpreting maps, site plans, subdivision plats, surveys, rights-of-way, easements, and property records.
Experience with a Customer Relationship Management (CRM) System and SAP.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.
Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.
Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.
$31k-37k yearly est. Auto-Apply 6d ago
Coordinator-Customer Service: Hilltop
Baptist Memorial Health Care 4.7
Customer service associate job in Jonesboro, AR
The Coordinator-CustomerService serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customerservice tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May be required to perform accurate charge entry. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.
Responsibilities
Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
Performs daily and monthly close out procedures for internal controls and cash balancing.
Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication.
Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
Seeks help from appropriate sources when needed.
Complies with all organizational policies regarding ethical business practices.
As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
Completes assigned goals.
Specifications
Experience
Minimum Required
One (1) year of experience in a physician practice or clinic.
Preferred/Desired
Education
Minimum Required
Preferred/Desired
Collegiate or medical trade completion. Associates Degree
Training
Minimum Required
Current knowledge of medical terminology.
Preferred/Desired
Special Skills
Minimum Required
Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.
Preferred/Desired
Licensure
Minimum Required
Preferred/Desired
$27k-35k yearly est. 24d ago
Provider Services Account Specialist- Searcy
Unified Health Services
Customer service associate job in Searcy, AR
Full-time Description
Job Grade: 4
Purpose of Job:
Ensure effective and proactive communication with assigned clients.
Thoroughly and analytically review client reports to improve each client's cash collections while identifying internal process gaps.
Work cooperatively with all other UHS departments to present timely, detailed information to both internal and external customers
Work to make UHS more customer focused and to strengthen client relationships.
To generate and distribute routine and ad hoc reports to internal and external customers.
To gather information from various sources to interpret patterns and identify trends to improve business processes and affect UHS and client business decisions.
To report results and findings to the business, colleagues, and clients.
Main Duties:
Using root cause identification, analyze and prepare client reports for client meetings.
Build sustainable relationships with our client through open and interactive communication while leading client calls, proactively identifying potential issues and spearheading resolutions.
Review, prepare, and send routine and ad hoc reports accordingly and process report requests within deadlines to internal and external clients.
Serve as an analytics specialist focusing on the management of data from various sources and providing data-driven insights.
Provide internal support to departments wanting to increase efficiency, productivity, or profitability through analysis of information and data.
Recommend actions by analyzing and interpreting data and making comparative analyses.
Work cooperatively with all other UHS departments to present timely, detailed information.
Facilitate effective and proactive communication with assigned clients.
Complete special projects as assigned within designated timeframes.
Extract and compile data from a database or other secondary data sources.
Interpret data, analyze results using statistical methods and techniques.
Identify, analyze, and interpret trends or patterns in complex data sets.
Present data and conclusions in a clear and concise manner.
Work with management to prioritize business and information needs.
Performing quality checks on data used in analysis and reports and review all work to ensure accuracy.
Requirements
Qualifications:
High School diploma required, Bachelor's degree preferred.
Proficient with Microsoft Office applications with an emphasis on Excel, specifically VLOOKUP's, Pivot Tables and formulas.
Experience with project management and delegation of responsibilities.
Technical expertise regarding data models and data mining.
Knowledge, Skills and Abilities:
High School diploma required, Bachelor's degree strongly preferred.
Process focused mindset with the ability to breakdown workflows/processes in an effort to improve customerservice. Proficient with Microsoft Office applications with an emphasis in Excel, specifically VLOOKUP's, Pivot Tables and formulas. Experience with Project Management and delegation of responsibilities, with a proven track record of success.
Detail oriented, with strong analytical, organizational and problem-solving skills.
Customer focused with experience handling difficult or challenging customer calls in a professional manner.
A strong desire to learn new tasks and take on additional responsibilities, while managing current workload.
Understanding of basic business principles and processes.
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Technical expertise regarding data models and data mining.
Strong knowledge of and experience with reporting packages and database querying.
Strong verbal and written communication skills.
Demonstrates a strong work ethic by managing time effectively and completing all tasks as assigned.
Maintains a commitment to quality, attention to detail, and follow through in the face of potential time constraints or deadlines.
$26k-37k yearly est. 20d ago
Customer Service
Arnold Family of Restaurants, LLC
Customer service associate job in Magnolia, AR
Job Description
Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and flexibility to suit your lifestyle. You'll learn new things, get recognized for your efforts and learn skills that last a lifetime.
The good news is that your training will teach you everything you need to know to succeed on the job. But there are a few skills you should have from the get-go:
You're a fun and friendly person who values customers and takes absolute pride in everything you do. Communication skills are key - you're not going to be able to text message customers back and forth. In other words, you should be comfortable talking to strangers. You've got attitude - the right kind of course - and understand the need to be on time, all the time. With loads of energy, you understand that work is easier - and more fun - with some teamwork. And you're at least 16 years old.
Keep in mind, this is just basic information. You'll find out more after you apply. And independently-owned franchised or licensed locations may have different requirements. We've got great jobs for people just starting out in the workforce, looking for a flexible second job or staying in the workforce after retirement. If you want a fun, flexible job with an innovative company, look no further than Pizza Hut. Apply today!
$20k-27k yearly est. 22d ago
Customer Service Officer
Credit Corp Group
Customer service associate job in Manila, AR
CUSTOMERSERVICE OFFICER - PHILIPPINES Start and grow your career within the financial services industry with one of Australia's leading debt purchase, collections and lending providers. Be a CustomerService Officer and join our team of professionals!
Wallet Wizard is a Smart Loans financial service by Credit Corp Financial Services (CCFS). We are an innovative lender that utilises many years of experience in the financial services industry to deliver a range of products sought after by customers from all over Australia. With our commitment to responsible lending and slick cutting edge technology, we provide a customer experience like no other and we're all about working together with our customers to make sure that we offer the right loan that is sustainable and suits our customer's lifestyle and needs, and this is where you step in!
What your new job involves
* Handling a high volume of inbound customer call enquiries
* Conducting customer and third party outbound calls
* Document management/handling in getting customers applications complete and ready for assessment
* Supporting the verification checks for the Loan Verification teams
* Meeting and exceeding customerservice expectations
* Assisting with other customer experience initiatives
What we can offer you!
Our people are the cornerstone of our success and we are committed to supporting you in a diverse environment with a range of benefits.
* Earn bonuses and incentives by providing a strong customerservice experience
* Overtime pay
* Paid training with continued support and coaching leading to growth towards promotion opportunities and bespoke learning and development programs
* Free self-development training workshops/programs and wellness webinars from professional motivational Guest Speakers
* Awarding ceremonies (Get recognized and rewarded for your hard work even on your first few months with us).
* Free life insurance on day 1 (Be insured while working at Credit Corp).
* HMO coverage on day 1 plus free dependents upon tenure.
* Free fresh fruits weekly.
* Exciting Company events.
* Retirement package for your future
* We value your health and safety first. Our offices strictly adheres to IATF guidelines.
* Competitive salary package plus bonuses
* Work-life balance in a culture-friendly environment
Who you are?
Want to start or grow your career in Financial Services with a leading top 200ASX company? Looking for a career change or seeking more security and opportunity? The majority of our leaders once began in this same role!
* Excellent verbal and written communication
* High level of positive energy and enthusiasm
* A natural problem solver and solution provider with a customer central approach
* Demonstrated high levels of integrity, honesty and an ethical approach
* Proven ability to work collaboratively in a team environment
* Basic computer literacy skills
* A desire to learn and take on feedback
* Willing to work on Australian time zone (Day Shift )
* Willin to work on Holidays with premium pay
* Willing to work onsite in our office at Ayala, Makati
Mandatory requirements
Must have SSS, PHILHEALTH, PAG-IBIG and TIN numbers and at least two valid government ID ready before applying for this role.
If you pride yourself on being an excellent CustomerService professional, have a genuine enthusiasm for speaking to and assisting customers, and looking to start a career in the Financial Industry, then we really want to hear from you!
Credit Corp Group is a fantastic place for growth and real success. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community.
Make it happen! Don't delay! Apply today!
$25k-36k yearly est. 5d ago
Client Success Renewals Specialist
Norstella
Customer service associate job in Little Rock, AR
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$26k-44k yearly est. 29d ago
E-Banking Fraud and Dispute Specialist
Encore Bank 4.3
Customer service associate job in Little Rock, AR
Primarily responsible for reviewing and researching E-banking transaction activity (wires, ACH and external transfers) to determine if the transactions are fraudulent, including contacting clients for confirmation of transactions. Responsible for investigating and processing Regulation E , ACH and check disputes within required regulatory timeframes. Responsible for check fraud review and decisioning. Responsible for assisting E-Banking Fraud Lead with other duties as necessary and listed below.
Primary Responsibilities:
The duties listed below are some of the duties that may be assigned and may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.
•Provides prompt, professional, and courteous operational support to Retail branches, internal departments, and external customers by answering questions, researching information, and providing solutions associated with all digital banking products and services.
•Responsible for investigating and processing bank disputes including debit card (fraud and non-fraud), ACH, and check fraud by evaluating the complaint to determine the identification of the dispute
•Ensure the dispute representment and documentation to a payment processor is complete and without error
•Responsible for the creation and submission of dispute letters and documentation, including but not limited to provisional, final, requests to return, proof of authorizations, and warranty claims, during the dispute investigation process that are subject to bank regulations
•Review compromised debit cards to ensure they have been correctly blocked to avoid losses.
•Have good working knowledge of fraud investigations and regulations that relate to general risk management including an understanding of Reg E, UCC check return guidelines, and NACHA return guidelines.
•Availability to support and provide independent resolutions to clients/vendors during business hours, after-hours, and/or weekends, as needed.
•Monitors and reviews Commercial processes (ACH, RDC, Wire): Reports, transaction approval, file validation, etc.
•Responsible for transaction monitoring in Q2 Sentinel fraud monitoring system
•Responsible for the reviewing, processing and returning of potentially fraudulent checks
•Serves as backup to E-Banking Fraud Lead
•Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy.
•Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML
•Participates in job specific training and other various Bank training programs, as necessary.
•Performs other duties as assigned
Supervisory Responsibilities
• None
Qualifications
Skills and Qualifications:
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
• High School Diploma or GED is required; Bachelor's degree in Business or Criminal Justice preferred
• 2-4 years of work experience in a business or professional environment
• At least one year of digital banking related work experience, including processing Reg E and ACH disputes.
• At least one year of banking or financial institution work experience
• Proficient using online and mobile banking solutions.
• Ability to work independently with little supervision.
• Strong working knowledge with Microsoft Office computer software (Outlook, Excel and Word)
• Strong knowledge of financial products and services.
• Good organizational and customerservice skills
• Excellent verbal and written communication skills to communicate professionally.
• Ability to work successfully in a fast paced, high stress environment
Computer and Office Equipment Skills:
• Microsoft Office Suite including Word, Excel, and PowerPoint
Physical Requirements:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
• While performing the duties of this job this individual is regularly required to stand for long periods of time, walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, and occasionally lift and /or move up to 25 pounds.
• Specific vision abilities required by this position include, close vision, and the ability to adjust focus.
Mental Requirements:
• The ability to solve problems, make decisions, supervise others, interpret data, organize information, written and oral communication and read/write.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Encore Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, ancestry, citizenship, sex, sexual orientation, gender identity, national origin, marital status, genetic information, physical or mental disability, veteran status or any other characteristic protected by law.
$29k-35k yearly est. 10d ago
Part-Time Ramp and Customer Service Agent
Envoy Air Inc. 4.0
Customer service associate job in Fort Smith, AR
Come and work for Envoy Air, an American Airlines Group Company, at Fort Smith Regional Airport and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customerservice.
We are hiring immediately, with no experience required!
Pay rate: $14.64/hr
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy
401(k) program upon hire (depending on the workgroup, employer contributions to your 401(k) are available after one year) which allows you to start saving for your future
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level
Both full-time and part-time positions available
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert
What you will be doing!
Do you find joy and satisfaction in helping people? As a CustomerService Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet them and provide a seamless check-in and ticketing experience
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with the customers in a courteous, efficient, and friendly manner
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination
Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals
No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift
Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination
Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds
Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
18 years or older
High school diploma, GED, or international equivalent
Ability to pass a pre-employment drug screen and background check
Authorized to work in U.S. without sponsorship
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
#EnvoyOut
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$14.6 hourly Auto-Apply 1d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer service associate job in Fort Smith, AR
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated CustomerService Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a CustomerService Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customerservice standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$26k-31k yearly est. 2d ago
Customer Service Associate
Lancesoft 4.5
Customer service associate job in Springdale, AR
The CustomerServiceAssociate (CSA) serves as the primary contact between Supply Chain and assigned external customers. The CSA manages customer relationships, analyzes incoming emails, and ensures prompt resolution of issues. The role requires utilizing internal dispatch systems (TES, LME, FOUR KITES, OTR) and external scheduling systems (RETAILIX, RETAIL LINK, UNFI, ONE NETWORK) to solve problems across all business units.
Responsibilities include maintaining knowledge of internal policies, procedures, and software, understanding external customer processes, and implementing creative, cost-effective solutions to ensure timely and accurate product delivery. The CSA partners with the Sales team to provide the highest level of customerservice and positively represents in all interactions.
Requirements:
Bachelor's degree or equivalent work experience in customerservice or transportation/logistics.
Customerservice experience beyond call centers;dispatch or transportation/logistics experience is a plus.
Proficiency in MS Office;ability to manage high email volume (potentially 300+ per day).
Strong written, oral, and interpersonal communication skills;conflict management;multitasking;problem-solving;negotiation;and accountability.