Guest Experience Associate
Customer Service Associate Job 46 miles from Canton
$13/hour
Ages 18+
At Cedar Point, work is FUN! Working as a Guest Experience Associate, you'll ensure our guests have the best day ever! You'll exceed guest expectations by listening to feedback, providing recovery, and assist with questions about the park. You'll also…
Assist with resolving guest conflicts in a polite and professional manner.
Provide exceptional service to guests regarding their questions and concerns.
Troubleshoot difficulties guests experience to minimize interruptions to their visit.
Become an expert on Cedar Point's accessibility services and provide access to Cedar Point's attractions to guests with disabilities.
Reunite guests with their belongings at Lost and Found.
Some of our amazing perks and benefits:
Paid training and FREE uniforms!
FREE Admission to Cedar Point and our other properties!
FREE tickets and discounts to local attractions!
FREE tickets for family and friends!
20% discounts on food and merchandise!
Employee-only ride nights, game nights, and FREE FOOD events!
Responsibilities:
Come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy! As a member of our team, you'll…
Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
Interact with different people of all ages and backgrounds.
Gain skills, knowledge and experience that will benefit your future.
Qualifications:
You!
People who love helping others and will support the needs of our guests and associates.
Good judgement and a commitment to safety.
Ability to work and interact with people from diverse backgrounds.
Individuals with a passion and excitement about Cedar Point.
Availability to include some weekdays, weekends, evenings, and holidays.
Front End Associate
Customer Service Associate Job 39 miles from Canton
BROAD FUNCTIONS: To obtain payments for goods while maintaining a high level of customer service. SPECIFIC RESPONSIBILITIES:
Provides fast and friendly customer service
Itemizes and totals purchases
Verifies customer's age on restricted items
Collects payments and/or verifies credit acceptance.
Balances Cash Drawer
Receives Merchandise
Stocks shelves and cooler
Controls Inventory and cash through proper transaction record keeping
Performs light paperwork duties as assigned
Maintains professional appearance and grooming standards as outlined in the employee handbook.
Maintains Safe and Clean working environment
CONTACT WITH OTHERS - Internal:
Will have contact with other store clerks and managers on a daily basis
CONTACT WITH OTHERS - External
CUSTOMERS
Vendors
Requirements
Education:
Some high school or equivalent with the ability to read and perform math.
Ability to read, speak and understand English.
Experience:
Ability to understand and implement written and verbal instruction.
Ability to interact with customers on a friendly basis and work in a fast-paced environment
Availability:
Must be available to work weekends and holiday
Physical:
Must be able to work any area of the store when needed and to operate a computerized Point of Sale system/cash register.
Position requires bending, standing, walking and repetitive use of hands and arms the entire workday.
Must have the ability to lift 10 pounds frequently and up to 50 pounds occasionally.
Position requires the ability to handle exposure to extreme temperatures and cleaning chemicals.
Must be able to work alone
Customer Service Agent
Customer Service Associate Job 26 miles from Canton
Earn up to $20.50 per hour! PLUS $1.00 shift premium after 6pm!!
We want to train you to become a Successful Customer Service Specialist!
Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently looking to help you grow professionally by becoming a Customer Service Specialist for our Corporate Office in Warren, MI. While this client relations role is a critical position to maintain customer perception within our organization, it is also a great “first office job” to help you get started in your career or continue to grow the skills you already have. Our representatives are provided with in depth training which will develop your professional office skills.
This a tremendous opportunity for college students able to work full time, recent graduates and those ready to get back into the professional workforce!
Skills and duties you will learn and develop:
· You are going to learn how to address customer inquiries via phone and email including tracking/tracing, scheduling pick up requests, process instruction, and rate quotes
· We will teach you how to research issues using available resources.
· You will become proficient in maintaining detailed records and documentation for each customer interaction
· You will become an effective communicator with internal parties as necessary regarding the needs of specific shipments
· You will learn how to handle a variety of scenarios with the ability to think decisively
What you will bring to the table:
· Must be 16 years of age
· Excellent attendance and the ability to work Monday through Friday
· Superior communication skills
· Strong attention to detail and sense of urgency
· Ability to maintain a professional demeanor
· Experience with Microsoft office (Outlook), and willingness to learn company specific systems
· Ability for detailed note taking
· Upbeat personality/positive outlook
What's in it for you?
· Full-Time shifts are available between 10:00am and 9:00pm (Monday-Friday, no weekends! Willing to work around school!)
· Ability to promote and grow within the organization!
· Paying up to $20.50 per hour
· 401(k)
· Shift Premium after 6:00 pm
· For Full-time employees:
Health, dental, vision, and life insurance
PTO
Expert Consultant, Customer Insights
Customer Service Associate Job 19 miles from Canton
Locations: Dallas | Denver | Chicago | Boston | New York | Brooklyn | Summit | Washington | Detroit | Minneapolis | Atlanta | Austin | Miami | Durham | Houston | San Francisco | Seattle | Los Angeles | San Diego
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations.
Customer Insight Experts work seamlessly with clients and consulting team members to discover unique sources of value and translate project findings into actionable recommendations. In this role, you will conduct consumer research and synthesize insights to help clients address their biggest challenges and execute their business in new ways that deliver competitive advantage and bottom-line results.
CCI experts play a critical role in helping insight projects succeed, managing consumer research efforts and communicating findings to clients. Assignments vary greatly-ranging from drafting surveys to inform the investment thesis for a corporate client looking at an acquisition in a new market, to developing, executing and analyzing qualitative and quantitative research to inform a Brand Repositioning or Innovation effort.
Select responsibilities include:
Direct Client Engagement and Support
You will use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis. Together with the project team, you will always translate research findings into actionable business recommendations for the client.
Proposal Development Support
You will drive the client proposal development by assisting in the creation of materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG's capabilities in the Consumer Insight domain.
Intellectual Capital Development
You will contribute to broaden and deepen the knowledge base of the firm: improving BCG's proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. You will develop state of the art tools, working hand in hand with BCG's Consumer Knowledge Team staff. You will play a role in the growth of CCI through case execution, client development, and intellectual property & product creation.
Vendor Management
You will advise BCG's project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships.
Our Expert Consulting Track
The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the ‘best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting.
What You'll Bring
5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization)
Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus
Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations
Ideal candidates may have the following experience, but it is not required:
Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever)
Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK)
Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm
Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses)
Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization
Mastery of statistical analysis concepts and techniques
Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus
Previous consulting experience, including slide writing and analytics
Bilingual in Spanish and English preferred
Who You'll Work With
At the core of BCG's Center for Customer Insight is a group of expert consultants and knowledge team members who specialize in the design, execution, interpretation, utilization, and application of consumer and customer insight research to business problems.
As part of our consulting cohort, CCI Experts work alongside our generalist and specialty consultants to form “one BCG team,” capable of delivering deep strategy and technical expertise.
CCI Experts are energized by the “detective work” of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients' success, and Consumer & Customer Insight is an integral part of our work as strategy advisors. By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact.
Additional info
You'll be based in:
Location is flexible to any U.S. city where BCG currently has an office (Boston, New York, Brooklyn, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Austin, Miami, Raleigh-Durham, Houston, Dallas, Seattle, San Francisco, Los Angeles, San Diego).
You'll be traveling:
Travel is anticipated (~30-50%) and will vary based on specific project locations.
For U.S. applicants:
BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
The first year base compensation for this role is:
Consultant: $190,000 USD
In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below.
At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage:
Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
Dental coverage, including up to $5,000 (USD) in orthodontia benefits
Vision insurance with coverage for both glasses and contact lenses annually
Reimbursement for gym memberships and other fitness activities
Fully vested retirement contributions made annually, whether you contribute or not
Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years
Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
To learn more about our employee benefit please check our BCG Benefits page.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.
Part Time Sales Associate
Customer Service Associate Job 45 miles from Canton
Midwest Shooting Center (************************************* is the premier indoor shooting range and retail brand in the firearms industry. Boasting 8 locations either open or under development, Midwest Shooting Center is a brand that consumers are flocking to for retail product, firearms training, and community. Driven by our core values of teamwork, adaptability, and ownership; the culture at Midwest Shooting Center is unique and drives best-in-class employee retention through transparency, excellent employee/employer relationships, and shared mission. The path that Midwest Shooting Center is on is a special one, and we believe in growing the business together with our employees is non-negotiable. We are currently seeking talented individuals to grow with us as we continue to aggressively grow our brand. JOB DESCRIPTION:At Midwest Shooting Center, we welcome growth and the opportunity to make a difference.The position of Part Time Sales Associate within Midwest Shooting Center is a key position that provides the foundation from which our business is built. As a result, our associates are expected to provide a high degree of professionalism, customer service, and exemplify the moral standard set by the Midwest Shooting Center Brand. Pay Type:
Hourly Base Pay: $12.00 per hour.
Supplemental Pay: $3,000-$5,000 Annually.
The Day to Day:
Preform opening and closing tasks that are imperative to location success.
Actively greet and engage with our customers on the retail floor and range floor to provide the best customer experience.
Take ownership of the sales to include cleanliness, organization, and appearance.
Perform sales transactions.
Check people in and out of the Range.
Preform Duties as a Range Safety Officer (after certification).
Complete firearm transactions, to include the execution of background checks, in accordance with state and federal regulations.
Work in accordance with all Midwest policies, and procedures set forth.
Effectively communicate with customers to include all legal aspects of purchases.
Effectively communicate and operate with all Midwest team members to create a positive work environment and to provide the best possible customer experience.
Share your knowledge and skills with your colleagues, to help offer what is needed to build a positive working environment and team.
Strive to provide the best customer service by following the MIDWEST Way.
Execute all items in accordance with established policies, procedures, and practices.
Requirements:
High School Diploma/GED.
Experience Requirements:
Customer service experience preferred.
Prior Sales experience preferred.
Skill Requirements:
Basic computer knowledge.
Exceptional verbal and written communication skills.
Understanding of store functions and operations.
Capable of working in a fast-paced environment and ability to work as a member of a team.
Ability to model proper workplace behavior, including being respectful, honest, and fair.
Successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
Physical Requirements:
Ability to perform repeated bending, kneeling, twisting, and overhead reaching.
Ability to stand for an entire shift (6-12 hours).
Ability to frequently lift between 5 to 25 pounds.
Ability to occasionally lift up to 50 pounds.
Additional Employee Benefits:
Free membership.
Free range time.
Free semi-private training.
Discounts on retail products.
Dealer discounts.
Medical, Dental, Vision available.
Fast-paced growth.
401k Match.
Group Life.
Weekly and Monthly Employee Incentive Programs.
Employee Development Program.
Location Address: 7638 W. Sylvania Ave. Sylvania, OH. 43560
Midwest Shooting Center is ranked #1005 on the Inc. 5000 list!
Inc. 5000 is a distinguished editorial award, a celebration of innovation, a network of entrepreneurial leaders, and an effective public relations showcase. The Inc. 5000 ranks companies by overall revenue growth over a 3-year period.
What Does this mean? You would be joining a progressive and a fast-growing company full of entrepreneurial leadership. Apply to join our team today!
Compensation details: 12-18
PIa01beeb4eb04-29***********6
Customer Service Administrator
Customer Service Associate Job 10 miles from Canton
The Customer Service Administrator plays a crucial role in delivering exceptional customer service to both internal teams and external customers. This position provides essential administrative support for Sales and Service activities, ensuring a seamless experience by addressing customer needs, resolving inquiries, and maintaining clear communication. By managing order statuses, repair updates, and service requests, this role ensures that both customers and internal staff receive timely and accurate information, enhancing overall satisfaction and operational efficiency.
Key Responsibilities:
Serve as the primary point of contact for customers, handling non-product related inquiries such as order status, repair updates, quotes, and payments.
Ensure the accuracy of customer quotes, confirming details such as prices, terms, and shipping information.
Convert verified quotes into orders upon receiving and confirming the customer's purchase order.
Generate accurate invoices and ensure they are delivered to customers within the correct timelines.
Proactively communicate with customers regarding delivery updates, purchase order changes, and other relevant information.
Coordinate the processing of service orders for repair shipments and subcontracting, managing incoming repairs and updating databases as needed.
Assist both Inside and Outside Sales Representatives with maintaining and updating the C4C database.
Support quote generation with guidance from Sales teams.
Collaborate with Global Manufacturing Plants to ensure timely product delivery, escalating delays or issues as needed.
Provide Sales Engineers and Managers with requested data and information.
Perform additional tasks as required to support the department and enhance service delivery.
Qualifications:
High school diploma or equivalent.
Two or more years of experience in customer service or a related field.
Familiarity with Export Compliance Procedures.
Ability to interpret shipping manifests, packing sheets, and other documentation related to incoming goods.
Knowledge of transducers and related electronics.
Proficient in Microsoft Office Products.
Strong organizational skills.
Experience with ERP and CRM databases.
Excellent written and verbal communication skills.
Physical requirements: ability to sit at a desk 80% of the workday; ability to use a computer for 80% of the workday; ability to lift 50 lbs.
About Kistler:
Kistler is the global leader in dynamic measurement technology for measuring pressure, force, torque, and acceleration. Our cutting-edge technologies form the foundation of Kistler's modular solutions, enabling customers in industry and science to optimize their products and processes, securing a sustainable competitive edge. As a pioneering Swiss company, we drive the evolution of automobile development, industrial automation, electrified drive technology, automated and connected driving, emission reduction, and smart factories with our unique sensor technology.
Why Kistler?
At Kistler, your expertise is valued and nurtured. We offer exciting career opportunities in a global environment, providing a generous benefits package including medical, dental, vision, life, and disability coverage, a 401k plan with a 4% company match, and generous personal and vacation time allowances. Join us and be part of a team that shapes the future of measurement technology. Kistler Instrument Corporation is an Equal Opportunity Employer.
Area Customer Service Associate
Customer Service Associate Job 9 miles from Canton
:
Area Customer Service Associate
Ready to grow your career? Empire Today is seeking an Area Customer Service Associate. Area Customer Service Associate serves as the primary point-of-contact for customers within their designated Area that need assistance. The Area Customer Service Associate assists with escalated customer issues and handle administrative concerns. This position reports to the Area Customer Service Manager.
We offer:
Health benefits.
401K plan.
Paid time off and holiday pay.
Wellness program.
Professional development & career advancement opportunities.
Lots of perks.
Responsibilities:
Assist with answering incoming customer service calls.
Review, monitor, and track Service Requests (SRs) report for assignment and resolution on a daily and weekly basis, for their designated area
Ensure that urgent requests are handled promptly (i.e., Hot and Threat service requests).
Export information from database into Excel spreadsheet for assignment and prioritization.
Submit daily prioritized excel report to appropriate personnel.
Track and update changes to the SR report and provide updated report to Area Customer Service Manager.
Assist Area Customer Service Manager with review of letters from Better Business Bureau, Attorney General, and Department of Labor to determine resolution.
Assist in identifying service gap trends in the designated area and provide this data to Area Customer Service Manager.
Monitor area hunt group to respond to customer inquiries.
Create and submit letters to customers.
Assign SRs through Siebel database.
Communicate with customers the dates and times for repairs; schedule services in Precision Order.
Make job related calls to customers and collect feedback from customers to ensure that they are pleased with their purchase.
Request and collect referrals from every satisfied customer during the post installation call process.
Report on negative customer feedback from post calls and collaborate with appropriate manager on remedy determination.
Monitor all SRs assigned to corporate POCs to ensure swift completion.
Utilize aged service request reports to manage service request cycle times.
Keep abreast current product lines and familiarize with new product lines to keep product knowledge current.
Perform other functions as necessary or assigned.
Qualifications:
Minimum one (1) year of customer service experience preferred.
Highschool diploma or equivalent; associate degree preferred.
Flooring or home improvement industry experience preferred.
Proficient in MS Word, Excel, and Outlook.
Excellent oral and written communication skills.
Strong telephone etiquette and professional demeanor.
Problem-solving skills.
Excellent organizational skills.
Team player.
Ability to set priorities and meet deadlines.
Why You'll Love Empire· We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.· We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.· We have an unmatched company culture. We've won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.· We're one of the nation's most recognizable brands. You'll enjoy the stability that comes with a national company and a sense of pride when you're a part of our team.· Visit *********************************** to learn more
Customer Service Administrator
Customer Service Associate Job 10 miles from Canton
The Customer Service Administrator plays a crucial role in delivering exceptional customer service to both internal teams and external customers. This position provides essential administrative support for Sales and Service activities, ensuring a seamless experience by addressing customer needs, resolving inquiries, and maintaining clear communication. By managing order statuses, repair updates, and service requests, this role ensures that both customers and internal staff receive timely and accurate information, enhancing overall satisfaction and operational efficiency.
Key Responsibilities:
Serve as the primary point of contact for customers, handling non-product related inquiries such as order status, repair updates, quotes, and payments.
Ensure the accuracy of customer quotes, confirming details such as prices, terms, and shipping information.
Convert verified quotes into orders upon receiving and confirming the customer's purchase order.
Generate accurate invoices and ensure they are delivered to customers within the correct timelines.
Proactively communicate with customers regarding delivery updates, purchase order changes, and other relevant information.
Coordinate the processing of service orders for repair shipments and subcontracting, managing incoming repairs and updating databases as needed.
Assist both Inside and Outside Sales Representatives with maintaining and updating the C4C database.
Support quote generation with guidance from Sales teams.
Collaborate with Global Manufacturing Plants to ensure timely product delivery, escalating delays or issues as needed.
Provide Sales Engineers and Managers with requested data and information.
Perform additional tasks as required to support the department and enhance service delivery.
Qualifications:
High school diploma or equivalent.
Two or more years of experience in customer service or a related field.
Familiarity with Export Compliance Procedures.
Ability to interpret shipping manifests, packing sheets, and other documentation related to incoming goods.
Knowledge of transducers and related electronics.
Proficient in Microsoft Office Products.
Strong organizational skills.
Experience with ERP and CRM databases.
Excellent written and verbal communication skills.
Physical requirements: ability to sit at a desk 80% of the workday; ability to use a computer for 80% of the workday; ability to lift 50 lbs.
About Kistler:
Kistler is the global leader in dynamic measurement technology for measuring pressure, force, torque, and acceleration. Our cutting-edge technologies form the foundation of Kistler's modular solutions, enabling customers in industry and science to optimize their products and processes, securing a sustainable competitive edge. As a pioneering Swiss company, we drive the evolution of automobile development, industrial automation, electrified drive technology, automated and connected driving, emission reduction, and smart factories with our unique sensor technology.
Why Kistler?
At Kistler, your expertise is valued and nurtured. We offer exciting career opportunities in a global environment, providing a generous benefits package including medical, dental, vision, life, and disability coverage, a 401k plan with a 4% company match, and generous personal and vacation time allowances. Join us and be part of a team that shapes the future of measurement technology. Kistler Instrument Corporation is an Equal Opportunity Employer.
Automotive Service Advisor
Customer Service Associate Job 7 miles from Canton
Are you ready for a change but worry that you will leave where you're at and start working at a place that doesn't care about the employees?Come experience the Gordon Chevrolet Difference! We truly care about our employees and our customers! In fact our customers and employeesjust voted us
Best Auto Dealer Service Department in Metro Detroit 3 years running!
AUTOMOTIVE SERVICE ADVISOR
Would you like to be a member ofa thriving business that is committed to family, values it's staff, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!
THE POSITION:The service advisor is responsible for scheduling service work, following up with customers, and for selling additional services to customers.
THE WHY:
Competitive Compensation
Employee Discounts
Benefits (Medical, Dental, Vision,Long term and short term disability insurance, Accident Insurance, Employer paid life insurance, and much more)
401(k) with Employer Match
Paid Time Off
Holiday Pay
Skills & Qualifications:
Problem Solving
Documentation and Repair Order Entry
Solid knowledge of computers and proficient in web navigation
Strong written and verbal communication skills
Customer focused
Ability to overcome objections
Positive Attitude
Team Player
Essential Duties & Responsibilities:
Maintain Customer Satisfaction Index (CSI) rating as set by service manager
Greet customers in a timely, friendly and professional manner. Let customers who are waiting know that they will be helped soon. Communicate with customer to determine the nature of their mechanical problem(s). Obtain accurate customer and vehicle data
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers' specifications
If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible
Notify dispatcher of incoming work
Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval
Establish each customer's method of payment. Obtain approval of credit, if necessary
Obtain customer's signature on repair order; provide customer with a copy
Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner
Handle telephone inquiries regarding work in process and appointments
Compare final invoice with original repair order
Analyze quality control report to ensure that work is completed as requested to reduce comebacks
Deliver vehicle to customer and answer any questions
Maintain follow up program on additional items found in need of repair
Establish and maintain good working relationships with customers to encourage repeat and referral business
Ensure that work areas and customer waiting areas are kept clean
Come Join Our Team Today!
Powered by JazzHR
XBMRb3Z2fC
Customer Service Specialist
Customer Service Associate Job 30 miles from Canton
For over 170 years, our company has been a respected leader in the insurance industry, delivering innovative solutions and exceptional service to businesses and individuals across the nation. Recognized for our strong financial performance, inclusive workplace culture, and unwavering commitment to customer satisfaction, we continue to set the standard for excellence.
Here's what you'll be doing:
Handles customer and agent inquiries, processes policy changes, explains coverage, resolves billing issues, and may underwrite small business policies for a multi-state commercial insurance portfolio.
Responds to customer and agent inquiries via phone, email, and fax, providing policy information, coverage explanations, and resolving billing issues.
Processes policy changes, issues Certificates of Insurance, and underwrites small business policies within authority limits.
Conducts outbound calls to retain customers, upsell coverage options, and identify cross-sell opportunities.
Here's what you'll have:
Previous experience in customer service, call centers, data entry, or insurance preferred; strong professional telephone etiquette required.
Ability to work in a fast-paced, dynamic environment with proficiency in using computers and standard office equipment.
Here's what you'll get:
Above market rate of $21.00 per hour
Hybrid schedule
Great Benefits
Friendly coworkers
Supportive management invested in your success
Sales Associate - Part Time - Somerset Collection
Customer Service Associate Job 24 miles from Canton
WHAT WE BELIEVE
We believe in inclusion, we believe in self-expression, we believe in no judgement and we believe in individualism.
WHO WE ARE
We are bold, we are tenacious, we are courageous and brave.
We are a cast of characters;
We embrace our differences and we share our likenesses.
Moose Knuckles is looking for sales associates to join our crew. We dare to be different, and you should too. Service for us is about being authentic, irreverent, and honest. We elevate the experience by being ourselves. You have luxury experience, and know the importance of quality craftsmanship, product knowledge, outreach, and genuine connections. You elevate the experience at each step of the customer journey and drive for better results every shift.
Some of What You'll Do:
Selling, clientelling and providing a memorable experience to each customer
Engaging in conversation in a genuine manner
Providing relevant and detailed product knowledge in each customer interaction
Providing speedy service
Completing large transactions with high level of attention to detail
Taking customer information for follow up and email blasts
Keeping the store clean and maintaining strong visual standards
Restocking sales floor and keeping store tidy during downtime
Understanding the importance of diversity and inclusion and how it plays a role in our day to day interactions with each other and with customers
Follow the rules; understand and comply with all company policy, procedures and operations
Some of What You'll Need:
Minimum 2 years of mid-luxury or luxury experience
You call your most valued customers when there is something they'd love
You know all the key performance points around our jackets and deliver them with charm
You know how to elevate an experience for everyone that walks in our door
You always drop what you're doing when customers walk in, offer water, a smile and a joke.
You are honest with the customer.
You know teamwork makes the dream work.
You're not afraid of losing a sale if your co-worker can sell it better.
You know if you can lean, you can clean, and nobody needs to tell you to get a move on.
Sales Associate
Customer Service Associate Job 17 miles from Canton
Base salary + commission.
Self-motivated, results-driven, and comfortable in quota bearing environment.
Creative problem solver with the ability to multi-task, stay organized, and communicate effectively, even under pressure.
Customer focused with a proven track record for building and maintaining long-term value-based relationships with busy clients that have high expectations.
Passion for exceeding expectations and delivering exceptional service to a busy and demanding clientele.
Conduct initial client consultation and generate new leads through referrals, networking, and cold calling.
Perform all phases of the sales/design process, including client meetings, site measurements/verification/analysis, cost estimates, proposals, and project presentation.
Ability to organize project materials and site details, while coordinating with clients, production team and subcontractors during regular site visits.
Qualifications:
5+ years of sales, B2B, or business development experience, preferably within the landscape design sales (and snow removal) or related industry
Degree in (landscape) architecture, design, or equivalent
Proficiency in Microsoft Office products; willingness and ability to learn landscape, estimate, and CRM software.
Understanding of landscape plant material, planting techniques appropriate for the Michigan region, construction (including irrigation) products and procedures.
Experience of installing plants and/or hardscaping materials a plus
Valid Michigan driver's license and a good driving record
Why work with Great Lakes Landscape Design?
In addition to offering competitive pay and benefits, we are committed to furthering the career development of our employees. We believe in providing training and career development opportunities for employees who demonstrate a strong work ethic, think creatively, and manage time and projects efficiently and safely.
If you are interested in applying for this position, please complete this brief survey prior to consideration:
****************************************
Experience and License Requirements
Landscaping or Horticultural field
General Construction Material/Practices (optional)
General Sales
Valid Driver's License
Degree in landscape architecture or landscape design
Service Specialist
Customer Service Associate Job 28 miles from Canton
Service Specialist - Clarkston, MI
The Service Specialist act as the main point of contact for customers, suppliers, and sales teams regarding orders and shipments. Ensure excellent customer service while managing responsibilities efficiently. Respond to customer inquiries about orders, shipments, inventory availability, and complaints.
SERVICE SPECIALIST RESPONSIBILITIES
Customer Service & Communication
Maintain predictable and dependable attendance.
Serve as a customer advocate to ensure satisfaction.
Follow the 2-hour call-back policy for internal and external inquiries (phone, email, fax).
Provide high-quality customer service in alignment with company core values.
Develop and maintain positive relationships with customers, sales teams, and internal departments.
Order Processing & Inventory Management
Accurately process sales orders for assigned account managers and customers.
Adhere to the Proactive Customer Service Model.
Monitor customer inventory and sales reports to ensure proper stock levels and on-time shipments.
Manage custom stock, blanket purchase orders (POs), and consignment inventory to prevent stock-outs and aged inventory.
Logistics & Freight Management
Coordinate freight consolidation efforts and develop cost-saving strategies with the sales team.
Issue paperwork for returns and credit/debit memos in a timely manner.
Process Bill of Lading requests within a 48-hour receipt goal.
Collaboration & Support
Provide backup support for other customer service team members when needed.
Participate in continuous improvement initiatives, training, and team meetings.
Document customer complaints and forward them to the Customer Service Manager.
Stay knowledgeable about all products, account specifics, and industry trends.
Engage in Lean meetings and contribute to Lean blog discussions.
Travel with account managers when necessary.
SERVICE SPECIALIST REQUIREMENTS
Qualifications
Minimum of 2 years of customer service experience (industry-related experience preferred).
Maintain professionalism, integrity, and a positive attitude.
Skills & Abilities
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Publisher).
Ability to read, interpret, and apply instructions from manuals and documentation.
Strong verbal and written communication skills to interact with various audiences.
Basic math skills (addition, subtraction, multiplication, division, fractions, decimals).
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Expert Consultant, Customer Insights
Customer Service Associate Job 19 miles from Canton
Locations: Dallas | Denver | Chicago | Boston | New York | Brooklyn | Summit | Washington | Detroit | Minneapolis | Atlanta | Austin | Miami | Durham | Houston | San Francisco | Seattle | Los Angeles | San Diego Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
Thanks to digital advances, companies know more about the intentions of their customers than ever before. CCI Experts help our clients capitalize on this opportunity by utilizing customer data to unlock differentiated insight, and leveraging it to drive business strategy, operational improvements and product & service innovations.
Customer Insight Experts work seamlessly with clients and consulting team members to discover unique sources of value and translate project findings into actionable recommendations. In this role, you will conduct consumer research and synthesize insights to help clients address their biggest challenges and execute their business in new ways that deliver competitive advantage and bottom-line results.
CCI experts play a critical role in helping insight projects succeed, managing consumer research efforts and communicating findings to clients. Assignments vary greatly-ranging from drafting surveys to inform the investment thesis for a corporate client looking at an acquisition in a new market, to developing, executing and analyzing qualitative and quantitative research to inform a Brand Repositioning or Innovation effort.
Select responsibilities include:
* Direct Client Engagement and Support
You will use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis. Together with the project team, you will always translate research findings into actionable business recommendations for the client.
* Proposal Development Support
You will drive the client proposal development by assisting in the creation of materials and participating in the selling process. As an Expert, you will lead research plans and outline BCG's capabilities in the Consumer Insight domain.
* Intellectual Capital Development
You will contribute to broaden and deepen the knowledge base of the firm: improving BCG's proprietary frameworks, methodologies & tools and developing knowledge of generalist consultants. You will develop state of the art tools, working hand in hand with BCG's Consumer Knowledge Team staff. You will play a role in the growth of CCI through case execution, client development, and intellectual property & product creation.
* Vendor Management
You will advise BCG's project teams on how to best select and manage external research vendors and help the broader CCI Operations team continuously validate/improve external relationships.
Our Expert Consulting Track
The Expert Consulting Track (ECT) is vital to BCG's ability to successfully meet our clients' demand for deep expertise and advanced technical capabilities. Experts deliver next-level impact for BCG's most complex and cutting-edge client challenges. Experts focus on developing BCG's thought leadership, commercial capabilities, and intellectual property assets; and their work is essential to our delivery model. Working as part of a multidisciplinary team to bring the 'best of BCG' to our clients, Experts come from diverse backgrounds, with expertise often gained outside of BCG in industry, academia, or specialized consulting.
What You'll Bring
* 5+ years of industry and/or consulting experience, with a focus on consumer research, product management, or quantitative analytics and insight generation (ideally in a marketing or consumer experience organization)
* Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as Alteryx and Tableau a plus
* Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations
Ideal candidates may have the following experience, but it is not required:
* Working in Consumer Insight at the brand or category level for a global, blue-chip Consumer Goods/Services company (e.g., Procter & Gamble, Unilever)
* Operating in a research/analytics/insights role for a major custom research firm (e.g., Ipsos, TNS), or in an analytics/research role for a major syndicated data company (e.g., Nielsen, IRI, GFK)
* Working as a junior consultant or consumer research/insight specialist for one of the large/global or premium/specialized consulting firm
* Demonstrated expertise across a wide range of research topics (e.g., pricing, branding, growth), survey data analysis, and quantitative methodologies (e.g., conjoint analysis, segmentation techniques, drivers analyses)
* Experience with customer journey mapping (including pain point identification), particularly as it relates to journey improvement or digitization
* Mastery of statistical analysis concepts and techniques
* Sufficient knowledge and experience with qualitative research, an understanding of customer pathways, and knowledge of digital platforms is a plus
* Previous consulting experience, including slide writing and analytics
* Bilingual in Spanish and English preferred
Who You'll Work With
At the core of BCG's Center for Customer Insight is a group of expert consultants and knowledge team members who specialize in the design, execution, interpretation, utilization, and application of consumer and customer insight research to business problems.
As part of our consulting cohort, CCI Experts work alongside our generalist and specialty consultants to form "one BCG team," capable of delivering deep strategy and technical expertise.
CCI Experts are energized by the "detective work" of finding the opportunity hidden inside each new business challenge. They bring knowledge on key trends and marketing topics due to their specialization across various industry sectors and markets. At BCG, we measure our success by our clients' success, and Consumer & Customer Insight is an integral part of our work as strategy advisors. By translating and amplifying the voice of the consumer, we provide recommendations that directly lead to clients taking action to advance their goals and create meaningful, enduring impact.
Additional info
You'll be based in:
Location is flexible to any U.S. city where BCG currently has an office (Boston, New York, Brooklyn, New Jersey, Philadelphia, Washington DC, Detroit, Chicago, Minneapolis, Atlanta, Austin, Miami, Raleigh-Durham, Houston, Dallas, Seattle, San Francisco, Los Angeles, San Diego).
You'll be traveling:
Travel is anticipated (~30-50%) and will vary based on specific project locations.
For U.S. applicants:
BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
The first year base compensation for this role is:
Consultant: $190,000 USD
In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below.
At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage:
* Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
* Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
* Dental coverage, including up to $5,000 (USD) in orthodontia benefits
* Vision insurance with coverage for both glasses and contact lenses annually
* Reimbursement for gym memberships and other fitness activities
* Fully vested retirement contributions made annually, whether you contribute or not
* Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years
* Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
* *Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.
* To learn more about our employee benefit please check our BCG Benefits page.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. Click here for more information on E-Verify.
Customer Experience Coach/Consultant
Customer Service Associate Job 19 miles from Canton
Atâ¯Bond, we are dedicated to helping global brands achieve customer-centric growth. We build customized loyalty marketing and human experience solutions for our clients, enabled by technology and data insights. We are currently expanding our network of Customer Experience Coaches/Consultants throughout the USA to support upcoming opportunities. We are looking to create new relationships for current & future projects and are interested in getting to know you better while also introducing ourselves.â¯This proactive approach allows us to connect with exceptional talent and ensure that we are ready to move quickly as new roles become available. Thank you for considering a potential career with us at Bond; we look forward to reviewing your application and potentially working together in the near future.
Do these statements describe you?
A Customer Experience Coach/Consultant/Trainer, looking to drive transformational culture change initiatives in the retail and hospitality industries.
Currently operate your own practice and manage your schedule to complete assignments before or on time.
15+ years of leadership or business experience
Can build authentic and trusted relationships with leadership, business principals and front-line personnel, motivating and inspiring them to achieve results.
Has experience working on and navigating complex change initiatives, including technological innovation and advancements.
Knows how to apply a coach approach to drive tangible and measurable change.
Knows how to follow a prescribed training path while being agile in the moment to adapt as needed.
Can independently schedule and deliver full-day virtual or in-person visits and provide detailed reports following each visit.
Able to quickly recognize resistance and address effectively and diplomatically.
Can attend virtual and in-person regional introduction, onboarding, training, and team meetings & events (as required).
Comfortable with technology (Zoom, Salesforce) and proficient in Microsoft Word, Excel & PPT
Able to work in the United States, and travel up to 17 days a month, in a contract position.
If each statement describes you, then this is your moment to seize a greatâ¯opportunityâ¯to drive transformational in-dealership culture-changing initiatives in the customer experience industry. This role will have you partnering with multiple locations across the country to create industry-leading customer experiences using your knowledge of retail and/or hospitality industries while applying your coaching, facilitation, and consulting skills to drive change.
Key skills that will allow you to excel include:
Approachability: a confident but warm demeanor that adapts well to one-on-one and group discussions to inspire change is key to achieving the goals of this role.
Strong Business Acumen: understands customer experience fundamentals, knows the competition; is aware of how strategies and tactics work in the marketplace, can review and present data effectively to drive awareness and support action planning.
Interpersonal Savvy: able to connect effectively with all levels of employees, from coaching executive leadership to training front lines; builds constructive and effective relationships; can diffuse even high-tension situations comfortably.
Unflappable problem-solving professional: Appreciates that plans can change, strategies can shift, adapts quickly without breaking a sweat, and maintains focus and professionalism throughout
Customer Focus: acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Integrity and Trust: is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth appropriately and helpfully; keeps confidences; admits mistakes.
Managing Vision and Purpose: communicates a compelling and inspired vision or sense of core purpose; can inspire and motivate entire units or organizations.
Understanding Others: understands why groups do what they do; knows how to motivate people; can predict what groups will do across different situations
Strong Communicator: demonstrates ease in communicating and sharing information, understanding complex challenges, and then conveying them with clarity and impact
Digital Communications: comfortable conducting virtual 1:1 and group coaching sessions and workshop facilitation
Fundamental Computer Skills: is confident and capable of opening and updating excel spreadsheets to convey key data; can take an existing PPT presentation and make updates, add new slides and deliver it with impact
⯠Education and Experience
15+ years of Customer Experience, Business Coaching, Training, and/or Consulting Experience
Coaching or Training Accreditation- EQA, ICF Certified, or CTDP etc. would be an asset
Automotive, Hospitality, and/or Retail background in a leadership role, would be an asset
Strong business acumen
Skilled in reviewing data and metrics to challenge progress and results
Practiced in leading organizational change and coaching leaders
Proficient in training frontline staff
Experienced in customer satisfaction/customer engagement initiatives
Must be self-motivated and able to work independently with minimal supervision from remote locations
Why joinâ¯Bond?⯠Bondâ¯is proudly recognized as a Great Place to Work and a Best Managed Company for the third year in a row. We're 800(ish) people working tirelessly together to make the world a more loyal place. You'll be joining a hyper-talented team with a galaxy of skill sets ranging from research to creative to digital and beyond. You'll have an excellentâ¯opportunityâ¯to grow, learn and make an impact as we tackle some of our client's biggest business challenges. â¯Atâ¯Bond, we are proud to be a diverse organization and we are committed to building and fostering an environment where our people feel included, valued, and heard. We believe that a strong commitment to diversity and inclusion enables us to truly create equalâ¯opportunityâ¯and positive employment experiences for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We are looking for independent contractors/freelancers for this role. Applicants must be able to work in the United States of America. No solicitation from Recruiters please.
If the information above sparks your interest, then we would like to hear from you.
Customer Service Expert
Customer Service Associate Job 24 miles from Canton
Want to turn your customer service expertise into a rewarding career with unlimited financial potential? Consider joining our team of Account Executives. This hardworking team is one of the biggest forces behind our business's achievements, working diligently to create long-term relationships with broker partners, to help grow their businesses and sell the value of UWM. Our AEs take vast industry knowledge and unparalleled client service to another level - and you can be part of it all.
If you're ready to bring your "A" game, we'll cover the training, tools and resources you need to get started. All new AEs get 500 hours of training each year, plus their own portfolio of brokers, and highly competitive products and services. Then you're off - building relationships with your brokers, coaching them, and most importantly, helping them succeed. Because when they succeed, you do, too.
WHAT YOU WILL BE DOING
* Building and maintaining long-term relationships with broker accounts in all 50 states
* Training and educating brokers on UWM's Easiest Application System Ever (EASE), programs, products, guidelines and processes
* Acting as your clients' go-to resource for guidance and solutions
* Delivering up-to-the-minute information about the latest products, resources and industry updates
* Championing your brokers and striving to make every loan a success story
* Monitoring the performance of accounts in your pipeline
* Building and managing a strong pipeline of loans to meet and exceed sales goals
WHAT WE NEED FROM YOU
Required:
* High school diploma or equivalent
* Mininum one year of experience in mortgage sales as loan officer, mortgage banker or wholesale account executive
* OR minimum one year of relationship based sales experience
* Understanding the difference between retail and wholesale lending
* Proven success in building business relationships
* Confident communication skills and professionalism over the phone and face to face
* Proficiency with technology including Microsoft Office, CRM's and the ability to multi-task
* Ability to take feedback and be coached up with the desire to get better every day
* Hard workers who take accountability for their actions
* Self-motivated with a strong work ethic and a positive attitude
Preferred:
* Knowledge of the mortgage industry with previous experience working for a retail or wholesale mortgage lender
* Inside sales and / or phone sales experience
* A passion for the mortgage industry
* Previous in a business to business sales model
* A desire for a six figure income and motivated to work in a competitive sales environment
NOTE: This is an inside account executive position based in Pontiac, Michigan. Candidates must reside or be able to relocate to the metro Detroit area. We are not currently seeking outside account executives. Our account executive's work a 10:00am to 7:00pm schedule with a one-hour lunch.
THE PLACE & THE PERKS
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons you'll love working here include:
* Paid Time Off (PTO) after just 30 days
* Additional parental and maternity leave benefits after 12 months
* Adoption reimbursement program
* Paid volunteer hours
* Paid training and career development
* Medical, dental, vision and life insurance
* 401k with employer match
* Mortgage discount and area business discounts
* Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
* Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
* Gourmet cafeteria featuring homemade breakfast and lunch
* Convenience store featuring healthy grab-and-go snacks
* In-house Starbucks and Dunkin
* Indoor/outdoor café with Wi-Fi
DISCLAIMER
All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.
Associate Customer Service Rep
Customer Service Associate Job 16 miles from Canton
Rate of Pay: $18 to $20 dependent on experience and education First day onsite in Southfield MI 7-9 Weeks of Training from 8:30 a.m. to 5 p.m. Post training hours 8:30 a.m. to 5 p.m. with 1 Saturday rotation every 4-6 weeks from 8:30 a.m. to 12 p.m. Shift bidding starts after. Shifts range from 7:30 a.m. to 7 p.m. Late night and weekend rotations are required. Process repeats every 3 months
Job Summary
Inbound call center to assist and educate members, employer groups, providers, colleagues, and/or agents of health plan benefits with accessing services, facilitating and resolving problems, understanding claims, billing and coding, along with other questions. Consistently create an exceptional experience with each contact, via inbound and outbound calls, face-to-face interactions, online chat, email, etc.
Essential Functions
* Analyzes, evaluates, resolves and responds to service inquires from members, providers, employer groups, colleagues, agents, Elite agents (customers), and others within departmental guidelines. Professional and pleasant interactions are ongoing expectations.
* Partnering with internal and external resources, promptly provides customers with information and education concerning benefit clarification, eligibility requirements, verification, authorization, billing and claim status.
* Promptly identifies and resolves or escalates customer concerns or complaints to achieve positive outcomes. Places outbound welcome calls to members to educate them on their benefits as needed. Assists walk-in members and agents if assigned by leadership.
* Adheres to established procedure and quality guidelines in support of Priority Health service promise, key drivers, performance indicators, as well as Corporate values and codes of excellence. Identifies potential trends or issues that impact health plan members and works with coworkers and leadership resources to suggest process improvements.
* Assists members with administrative issues, such as submitting enrollment record changes, providing letter explaining coverage or benefits, and obtaining and relaying certain member information to other departments as needed.
* Facilitates claims resolution through follow-up on member calls and correspondence received to appropriate departments.
* Effectively tracks and/or documents all service interactions with customers within appropriate systems according to guidelines.
* Develops and maintains behaviors of productivity, availability to customers, and adherence to work schedule.
Qualifications
Required:
* High School Diploma or equivalent
* 1 year of relevant experience in related field
Preferred:
* Associate's Degree
About Corewell Health
As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health cares for you
* Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
* On-demand pay program powered by Payactiv
* Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
* Optional identity theft protection, home and auto insurance, pet insurance
* Traditional and Roth retirement options with service contribution and match savings
* Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Beaumont Service Center - 26901 Beaumont Blvd
Department Name
PH - Customer Service East Region
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
40
Hours of Work
8:30 am to 5:00 pm
Days Worked
Monday to Saturday
Weekend Frequency
Variable weekends
CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling ************.
Associate Customer Service Representative
Customer Service Associate Job 27 miles from Canton
Job Title - Associate Customer Service Representative Job Location - Auburn Hills, MI Job Duration - 1+ Year Job Shift - Position is hybrid -- 3 days in office and days from home Job Summary Responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner.
May initiate customer contact to proactively identify and address customer needs.
Monitors the resolution process to ensure other departments through on requests.
Position Overview: Customer Focused liaison promoting and implementing Functional Excellence in the CSR role.
Provide domestic customer service according to the needs of the Business and Customers.
Provide the Continuous Improvement of the Quality Process by working on Best Practices, Training, and Auditing.
Customer Service Rep must obtain a thorough working knowledge of the domestic order management system and all applicable policies and procedures.
Experience in SAP-R3 or equivalent, order entry, pricing, documentation and invoicing is required.
A thorough understanding of the Quality System and business experience is preferred.
This position offers the incumbents the opportunity to become proficient in many areas including various applications of SAP-R3, SharePoint, SalesForce.
com, as well as the ability to learn and work in multiple businesses.
The incumbent will work with all levels of the business including, but not limited to, demand and supply planners, market segments, other customer service reps, U.
S.
plant sites, warehouses, regional contacts, freight forwarders, carriers, and financial contacts to meet customers' needs while maintaining quality standards.
Responsibilities include but are not limited to: responding to customer inquiries, utilizing various Business Unit tracking systems, resolving disputes, issuing credit/debit memos, processing samples/rebates and monitoring sales orders through the order fulfillment process.
This position will require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service.
MININMUM SKILLS REQUIRED: Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail experience.
Previous knowledge of the Sales to Cash(STC)/Requisition to Pay (RTP) process is preferred.
Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.
Knowledge of SAP-R3 or equivalent is required.
Minimum of 6 months to 1 year of SAP experience which includes placing orders, creating deliverables and invoicing.
Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word).
Must be tested in MS Office and include scores.
Salesforce.
com and SharePoint experience is a plus.
This position requires an ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers, Businesses, Distributors and Subsidiaries.
Ability to identify areas for improvement and implement change.
Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment Must possess excellent organization skills to provide accurate follow-up, understand inventory management, have the ability to understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers.
ADDITIONAL INFORMATION: Some travel may be required, however would be infrequent if at all.
Educational Qualifications/Experience Needed College degree; previous customer service experience, SAP-R3 or equivalent experience Preferred: Bachelor's degree #TB_HC
Park Services Associate
Customer Service Associate Job 46 miles from Canton
$14.25/hr.
Positions also available for 14/15 year olds, pay may vary based on job duties and responsibilities.
At Cedar Point, work is FUN! Working in Park Services, you'll play a key role in keeping our park clean and events exciting for our guests. You'll also…
Maintain the cleanliness of tables, pavilions, and food patios as well as around dumpsters and behind-the-scenes locations.
Empty and dispose of trash and recyclable material while maintaining clean trash containers in assigned areas.
Clean restrooms including toilets, sinks, countertops, and mirrors
Learn and comply with the safe and appropriate use of all chemicals necessary for the job.
Some of our amazing perks and benefits:
Paid training and FREE uniforms!
FREE Admission to Cedar Point and our other properties!
FREE tickets and discounts to local attractions!
FREE tickets for family and friends!
20% discounts on food and merchandise!
Employee-only ride nights, game nights, and FREE FOOD events!
Responsibilities:
Come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy! As a member of our team, you'll…
Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
Interact with different people of all ages and backgrounds.
Gain skills, knowledge and experience that will benefit your future.
Qualifications:
You!
People who love helping others and will support the needs of our guests and associates.
Good judgement and a commitment to safety.
Ability to work and interact with people from diverse backgrounds.
Individuals with a passion and excitement about Cedar Point.
Availability to include some weekdays, weekends, evenings, and holidays.
Customer Service Administrator
Customer Service Associate Job 10 miles from Canton
Reporting to the Team Lead of Service, this pivotal role is all about coordinating service orders and delivering exceptional customer service. Kistler seeks a dedicated, detail-oriented individual who excels in managing customer interactions, maintaining accurate records, and collaborating with various teams to swiftly resolve issues.
Key Responsibilities:
Act as the primary point of contact for customer issues, including service status, and quotes.
Conduct technical reviews of service leads.
Create Cost Estimates in CRM (C4C) and ERP (SAP S4 Hana) for Calibration, Field Service, and Repair services, and verify application codes and sales IDs on quotes.
Follow up on Service Cost Estimates and after order closure.
Manage equipment check-ins received from customers.
Proactively update customers on service status changes and process any order changes, realigning with Service Administration.
Record new contacts, accounts, and emails in C4C, and maintain C4C accounts.
Convert service contract quotes into contract orders upon receipt and verification of purchase orders and create repair orders.
Verify prices and delivery times on quotes.
Ensure accuracy in converting quotes to orders, including application codes, sales details, shipping and payment terms, delivery dates, total value, request dates, and confirmed dates.
Support NCR (Non-Conformance Report) follow-ups with Sales Assistants.
Coordinate timely issue resolution through effective communication with suppliers, carriers, and internal teams, and address emergency issues promptly ("Firefighter" role).
Coordinate and communicate with group companies to monitor service order progress.
Maintain accuracy in CRM (C4C) and ERP (SAP S4 Hana) system databases, ensuring alignment with order progress and status.
Qualifications & Experience:
An associate or bachelor's degree in administration is preferred.
Recognized experience in excellent customer service.
Strong written and verbal communication skills.
Excellent organizational skills, attention to detail and time-management abilities.
Ability to work both independently and collaboratively within a team-oriented environment.
Proficiency with C4C and SAP S4 Hana (Preferred) or other CRM / ERP solutions.
Ability to identify and understand issues and use creativity and innovation to develop solutions.
Strong work ethic and service-oriented mindset.
Strong record-keeping and analytical skills.
Flexibility to adapt to changing priorities and demands.
Commitment to continuous improvement and learning.
About Kistler:
Kistler is the global leader in dynamic measurement technology for measuring pressure, force, torque, and acceleration. Our cutting-edge technologies form the foundation of Kistler's modular solutions, enabling customers in industry and science to optimize their products and processes, securing a sustainable competitive edge. As a pioneering Swiss company, we drive the evolution of automobile development, industrial automation, electrified drive technology, automated and connected driving, emission reduction, and smart factories with our unique sensor technology.
Why Kistler?
At Kistler, your expertise is valued and nurtured. We offer exciting career opportunities in a global environment, providing a generous benefits package including medical, dental, vision, life, and disability coverage, a 401k plan with a 4% company match, and generous personal and vacation time allowances. Join us and be part of a team that shapes the future of measurement technology. Kistler Instrument Corporation is an Equal Opportunity Employer.