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Become A Customer Service Associate/Cashier

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Working As A Customer Service Associate/Cashier

  • Performing for or Working Directly with the Public
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Establishing and Maintaining Interpersonal Relationships
  • Outdoors/walking/standing

  • Repetitive

  • $19,310

    Average Salary

What Does A Customer Service Associate/Cashier Do

Cashiers process payments from customers purchasing goods and services.

Duties

Cashiers typically do the following:

  • Greet customers
  • Scan or register customers’ purchases
  • Accept payments from customers and give change and receipts
  • Bag or wrap customers’ purchases
  • Process returns and exchanges of merchandise
  • Answer customers’ questions and provide information about store policies
  • Help customers sign up for store rewards programs or credit cards
  • Count the money in their register at the beginning and end of each shift

In some establishments, cashiers have to check the age of their customers when selling age-restricted products, such as alcohol and tobacco. Some cashiers may have duties not directly related to sales and customer service, such as mopping floors, taking out the trash, and other custodial tasks. Others may stock shelves or mark prices on items.

Cashiers use scanners, registers, or calculators to process payments and returns or exchanges of merchandise.

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How To Become A Customer Service Associate/Cashier

Cashiers are trained on the job. There are no formal education requirements to become a cashier.

Education

Although most jobs for cashiers have no specific education requirements, some employers may prefer applicants with a high school diploma or equivalent. Cashiers should have a basic knowledge of mathematics, because they need to be able to make change and count the money in their registers.

Training

Cashiers receive on-the-job training, which may last a few weeks. An experienced worker typically helps new cashiers learn how to operate equipment such as scanners or registers.

Advancement

Working as a cashier is often a steppingstone to other careers in retail. For example, with experience, cashiers may become customer service representatives, retail sales workers, or sales managers.

Important Qualities

Communication skills. Cashiers must pay attention to customers’ questions and explain pricing.

Customer-service skills. Cashiers must be courteous and friendly when helping customers.

Dexterity. Cashiers use their hands to operate registers and scan purchases.

Integrity. Cashiers must calculate payments accurately and be trusted to process customers’ financial information.

Patience. Cashiers must be able to remain calm when interacting with customers.

Physical stamina. Cashiers stand for long periods.

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Customer Service Associate/Cashier jobs

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Average Length of Employment
Head Cashier 2.5 years
Cashier/Deli Clerk 2.3 years
Lead Cashier 2.2 years
Grocery Cashier 2.1 years
Service Associate 2.1 years
Service Cashier 1.9 years
Customer Associate 1.8 years
Cashier Operator 1.8 years
Front End Cashier 1.7 years
Check Cashier 1.7 years
Parking Cashier 1.7 years
Cashier/Sales 1.6 years
Baker/Cashier 1.6 years
Bookseller/Cashier 1.6 years
Cashier/Closer 1.6 years
Cashier 1.6 years
Sales Associate 1.6 years
Cashier Associate 1.5 years
Check Out Cashier 1.5 years
Retail Cashier 1.4 years
Hostess Cashier 1.4 years
Concession Cashier 1.4 years
Cashier/Host 1.4 years
Front Cashier 1.3 years
Floor Cashier 1.3 years
Overnight Cashier 1.2 years
Seasonal Cashier 0.5 years
Top Employers Before
Cashier 19.5%
Internship 4.5%
Waitress 3.2%
Server 2.4%
Volunteer 2.2%
Hostess 2.1%
Top Employers After
Cashier 12.6%
Server 3.4%
Internship 3.1%
Teller 3.0%
Specialist 1.8%

Customer Service Associate/Cashier Demographics

Gender

Female

73.6%

Male

24.2%

Unknown

2.1%
Ethnicity

White

77.7%

Hispanic or Latino

13.3%

Asian

6.7%

Unknown

1.7%

Black or African American

0.6%
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Languages Spoken

Spanish

67.1%

French

5.7%

Russian

5.0%

Hindi

2.1%

Tagalog

2.1%

Chinese

2.1%

German

2.1%

Cherokee

1.4%

Filipino

1.4%

Italian

1.4%

Portuguese

1.4%

Gujarati

1.4%

Polish

1.4%

Mandarin

0.7%

Hmong

0.7%

Sindhi

0.7%

Korean

0.7%

Ukrainian

0.7%

Igbo

0.7%

Kurdish

0.7%
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Customer Service Associate/Cashier Education

Schools

University of Phoenix

9.7%

Southern New Hampshire University

7.1%

Liberty University

6.5%

Ultimate Medical Academy - Clearwater

5.8%

Ashford University

5.8%

Northern Virginia Community College

5.8%

South Texas College

5.2%

Strayer University

5.2%

Hinds Community College

4.5%

Everest Institute

4.5%

Community College of Philadelphia

4.5%

Kaplan University

4.5%

Troy University

3.9%

ECPI University

3.9%

Valencia College

3.9%

Camden County College

3.9%

Broward College

3.9%

Montclair State University

3.9%

Shelton State Community College

3.9%

University of South Florida

3.2%
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Majors

Business

18.3%

Criminal Justice

8.4%

Psychology

8.3%

Nursing

7.6%

Health Care Administration

7.2%

General Studies

7.1%

Medical Assisting Services

6.5%

Accounting

5.4%

Communication

3.5%

Liberal Arts

3.2%

Graphic Design

2.9%

Sociology

2.9%

Biology

2.7%

Computer Science

2.4%

English

2.4%

Management

2.3%

Medical Technician

2.3%

Social Work

2.2%

Pharmacy

2.2%

Early Childhood Education

2.0%
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Degrees

Other

37.3%

Bachelors

30.2%

Associate

18.8%

Certificate

6.0%

Masters

4.1%

Diploma

2.6%

Doctorate

0.6%

License

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Customer Service Associate/Cashier

FrontEndCustomerService/ReturnDeskCustomerComplaintsSalesFloorPhoneCallsCustomerInquiriesCustomerQuestionsCustomerSatisfactionCustomerServiceSkillsPOSCommunicationSkillsSpecialOrdersSolidProductKnowledgeStockShelvesCustomerRelationsIssuesSalesTransactionsCustomerTransactionsGreetingCustomersProcessMerchandiseReturnsLowe

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Top Customer Service Associate/Cashier Skills

  1. Front End
  2. Customer Service/Return Desk
  3. Customer Complaints
You can check out examples of real life uses of top skills on resumes here:
  • Supervised a front end staff of 3 service clerks Assisted in training newly hired cashiers on appropriate standards and procedures.
  • Facilitated customer complaints and queries - Addressed customer needs and concerns.
  • Helped out on the sales floor putting away Merchandise in its correct place when not busy helping Customers.
  • Answer and direct phone calls throughout the store, and making pages.
  • Answered an average of forty calls per day by addressing customer inquiries, solving problems and providing new product information.

Top Customer Service Associate/Cashier Employers

Customer Service Associate/Cashier Videos

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