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Become A Customer Service Associate/Cashier

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Working As A Customer Service Associate/Cashier

  • Performing for or Working Directly with the Public
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Establishing and Maintaining Interpersonal Relationships
  • Outdoors/walking/standing

  • Repetitive

  • $19,310

    Average Salary

What Does A Customer Service Associate/Cashier Do At Lowe's

* Complies with all safety procedures.
* Detects common signs of shoplifting, theft, and other security risks, and promptly communicates to management and/or Loss Prevention.
* Processes sales transactions by operating registers; scanning and verifying product information in register; demagnetizing security tags and removing hard security tags; inspecting contents of open items; bagging merchandise; and adjusting to different types of transactions according to company guidelines.
* Prevents loss by monitoring merchandise entering and leaving the store entrances and exits; assisting customers or employees who trigger the alarm, determining cause, and resolving the issue according to the company training guidelines; notifying management of potential issues and when suspicious activity or incidents occur; and deterring shoplifters.
* Addresses customer questions and complaints in person or over the phone; and transfers calls as necessary.
* Greets customers and addresses and/or escalates customer complaints and notifies manager of procedure violations.
* Assists associates and other team members.
* Sells extended protection plans to customers when appropriate.
* Responds to 3-in
* Line by ensuring other registers are opened immediately.
* Prints order tickets and checks them against merchandise; and ensures customer loads (e.g., Large ticket items) are properly checked by verifying receipts and signing off on loading tickets.
* Assists customers in loading their purchase into their car or calls code 50 to get assistance from others in the store.
* Enrolls customers in the MyLowe's program and activates the card.
* Process returns/refunds for customers; inquires about returned merchandise to find out if it is damaged; and places faulty slips on returned merchandise.
* Answers incoming phone calls and directs calls or takes messages as needed.
* Looks up items that do not scan and enters them manually.
* Sweeps, cleans glass, and organizes the cash register area.
* Enters and submits customer orders, including pick-up-later orders.
* Assists customers in picking up internet orders and calls the Assistant Store Manager (ASM) to unlock the cage when necessary.
* Looks up competitor prices for products to verify price match; and looks up product information in system (e.g., Genesis).
* Places completed internet orders into the cage in the internet bay in receiving or Return to Manufacturer (RTM) area for shipping.
* Prepares register area for customer transactions at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies (e.g., Register tape).
* Assists customers in obtaining pick-up-later orders by loading or unloading merchandise

What Does A Customer Service Associate/Cashier Do At Lowe's

* Provides customer service at all times through the daily execution of (and not limited to) the Customer Greeting, Phone
* Answering, Price Guarantee and Special Order, and Installed Sales and Delivery programs.
* Follows IMPACT model of customer service by initiating, making assessment, providing assistance, adding on sales, closing sales, and thanking the customer.
* Assists customers as needed in locating, demonstrating, selecting, carrying, and loading merchandise.
* Responds knowledgeably and promptly to all customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
* Detects common signs of shoplifting, theft, and other security risks, and promptly communicates the issue to management and Loss Prevention.
* Ensures good housekeeping standards are in place and programs, such as Area recovery, are executed daily to guarantee that the store (including work areas) is clean and organized at all times.
* Complies with all safety procedures, makes note of any safety hazards, and completes daily safety hazmat review (DSHR).
* Notifies Manager/Manager on Duty (MOD) of customer complaints, dissatisfaction, or procedure violations.
* Promotes and offers customer loyalty programs (e.g., MyLowe's).
* Responds to code 50's, call buttons, departmental pages, or Manager on Duty (MOD) requests for assistance.
* Down stocks merchandise by looking for empty areas on shelves and replenishing supplies.
* Uses Kronos to look up schedule and log PTO (Paid Time Off) requests.
* Uses Genesis to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information.
* Promotes and offers customers extended protection plans and replacement plans on any qualifying products.
* Verifies description and price as merchandise is scanned.
* Provides prompt support to all checkout functions.
* Generates leads for project specialist interior and exterior (PSI and PSE) programs by actively engaging customers.
* Observes and validates items being carried in and out of the store by checking receipts and load tickets.
* Prepares merchandise in department of responsibility based on customer requirements/specifications (e.g., Tints and mixes paint, Cuts and threads pipe, Cuts and bundles wood, Cuts drywall, Cuts blinds).
* Writes down customer information and date of pick up and attaches the information to orders

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How To Become A Customer Service Associate/Cashier

Cashiers are trained on the job. There are no formal education requirements to become a cashier.

Education

Although most jobs for cashiers have no specific education requirements, some employers may prefer applicants with a high school diploma or equivalent. Cashiers should have a basic knowledge of mathematics, because they need to be able to make change and count the money in their registers.

Training

Cashiers receive on-the-job training, which may last a few weeks. An experienced worker typically helps new cashiers learn how to operate equipment such as scanners or registers.

Advancement

Working as a cashier is often a steppingstone to other careers in retail. For example, with experience, cashiers may become customer service representatives, retail sales workers, or sales managers.

Important Qualities

Communication skills. Cashiers must pay attention to customers’ questions and explain pricing.

Customer-service skills. Cashiers must be courteous and friendly when helping customers.

Dexterity. Cashiers use their hands to operate registers and scan purchases.

Integrity. Cashiers must calculate payments accurately and be trusted to process customers’ financial information.

Patience. Cashiers must be able to remain calm when interacting with customers.

Physical stamina. Cashiers stand for long periods.

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Customer Service Associate/Cashier jobs

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Customer Service Associate/Cashier Demographics

Gender

  • Female

    73.6%
  • Male

    24.2%
  • Unknown

    2.1%

Ethnicity

  • White

    77.7%
  • Hispanic or Latino

    13.3%
  • Asian

    6.7%
  • Unknown

    1.7%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    67.1%
  • French

    5.7%
  • Russian

    5.0%
  • Hindi

    2.1%
  • Tagalog

    2.1%
  • Chinese

    2.1%
  • German

    2.1%
  • Cherokee

    1.4%
  • Filipino

    1.4%
  • Italian

    1.4%
  • Portuguese

    1.4%
  • Gujarati

    1.4%
  • Polish

    1.4%
  • Mandarin

    0.7%
  • Hmong

    0.7%
  • Sindhi

    0.7%
  • Korean

    0.7%
  • Ukrainian

    0.7%
  • Igbo

    0.7%
  • Kurdish

    0.7%
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Customer Service Associate/Cashier

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Customer Service Associate/Cashier Education

Customer Service Associate/Cashier

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Top Skills for A Customer Service Associate/Cashier

FrontEndCustomerService/ReturnDeskCustomerComplaintsSalesFloorPhoneCallsCustomerInquiriesCustomerQuestionsCustomerSatisfactionCustomerServiceSkillsPOSCommunicationSkillsSpecialOrdersSolidProductKnowledgeStockShelvesCustomerRelationsIssuesSalesTransactionsCustomerTransactionsGreetingCustomersProcessMerchandiseReturnsLowe

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Top Customer Service Associate/Cashier Skills

  1. Front End
  2. Customer Service/Return Desk
  3. Customer Complaints
You can check out examples of real life uses of top skills on resumes here:
  • Supervised a front end staff of 3 service clerks Assisted in training newly hired cashiers on appropriate standards and procedures.
  • Facilitated customer complaints and queries - Addressed customer needs and concerns.
  • Helped out on the sales floor putting away Merchandise in its correct place when not busy helping Customers.
  • Answer and direct phone calls throughout the store, and making pages.
  • Answered an average of forty calls per day by addressing customer inquiries, solving problems and providing new product information.

Top Customer Service Associate/Cashier Employers

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