Customer service associate/cashier demographics and statistics in the US
Customer service associate/cashier demographics research summary. Zippia estimates customer service associate/cashier demographics and statistics in the United States by using a database of 30 million profiles. Our customer service associate/cashier estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service associate/cashiers after extensive research and analysis:
- There are over 3,167,091 customer service associate/cashiers currently employed in the United States.
- 75.6% of all customer service associate/cashiers are women, while 24.4% are men.
- The average customer service associate/cashier age is 40 years old.
- The most common ethnicity of customer service associate/cashiers is White (54.1%), followed by Hispanic or Latino (20.9%), Black or African American (12.5%) and Asian (6.5%).
- In 2022, women earned 97% of what men earned.
- 7% of all customer service associate/cashiers are LGBT.
- Customer service associate/cashiers are 62% more likely to work at private companies in comparison to public companies.
On this page
Customer service associate/cashier demographics by:
Customer service associate/cashier gender statistics
75.6% of customer service associate/cashiers are women and 24.4% of customer service associate/cashiers are men.
- Female, 75.6%
- Male, 24.4%
Customer service associate/cashier gender ratio
| Gender | Percentages |
|---|---|
| Female | 75.6% |
| Male | 24.4% |
Customer service associate/cashier gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$28,120
Female income
$27,304
Customer service associate/cashier gender ratio over time
This data breaks down the percentage of men and women in customer service associate/cashier positions over time. Currently, 75.6% of customer service associate/cashiers are female.
Customer service associate/cashier gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 22.98% | 77.02% |
| 2011 | 22.86% | 77.14% |
| 2012 | 24.10% | 75.90% |
| 2013 | 24.47% | 75.53% |
| 2014 | 24.90% | 75.10% |
| 2015 | 24.80% | 75.20% |
| 2016 | 25.28% | 74.72% |
| 2017 | 25.65% | 74.35% |
| 2018 | 24.54% | 75.46% |
| 2019 | 24.17% | 75.83% |
| 2020 | 24.71% | 75.29% |
| 2021 | 24.39% | 75.61% |
Customer service associate/cashier related jobs gender ratio
We compared customer service associate/cashiers with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service Associate/Cashier | 24% | 76% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service associate/cashier demographics by race
The most common ethnicity among customer service associate/cashiers is White, which makes up 54.1% of all customer service associate/cashiers. Comparatively, 20.9% of customer service associate/cashiers are Hispanic or Latino and 12.5% of customer service associate/cashiers are Black or African American.
- White, 54.1%
- Hispanic or Latino, 20.9%
- Black or African American, 12.5%
- Asian, 6.5%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.7%
Customer service associate/cashier race
| Customer service associate/cashier race | Percentages |
|---|---|
| White | 54.1% |
| Hispanic or Latino | 20.9% |
| Black or African American | 12.5% |
| Asian | 6.5% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.7% |
Customer service associate/cashier race and ethnicity over time
See how customer service associate/cashier racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service associate/cashier race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 61.54% | 12.77% | 5.80% | 16.92% |
| 2011 | 61.26% | 13.06% | 5.93% | 16.79% |
| 2012 | 60.46% | 12.94% | 5.74% | 17.64% |
| 2013 | 60.80% | 12.77% | 5.91% | 17.32% |
| 2014 | 60.18% | 12.72% | 6.22% | 17.50% |
| 2015 | 59.57% | 12.46% | 6.01% | 18.62% |
| 2016 | 58.68% | 12.95% | 6.25% | 18.51% |
| 2017 | 59.60% | 12.37% | 6.21% | 18.34% |
| 2018 | 59.41% | 11.95% | 6.38% | 18.72% |
| 2019 | 59.01% | 12.14% | 6.19% | 19.23% |
| 2020 | 56.45% | 11.55% | 6.34% | 19.84% |
| 2021 | 54.14% | 12.51% | 6.51% | 20.87% |
Customer service associate/cashier wage gap by race
According to our data, asian customer service associate/cashiers have the highest average salary compared to other ethnicities. Black or african american customer service associate/cashiers have the lowest average salary at $27,874.
| Ethnicity | Salary |
|---|---|
| Unknown | $27,906 |
| White | $28,161 |
| Black or African American | $27,874 |
| Asian | $28,568 |
| Hispanic or Latino | $28,094 |
Average customer service associate/cashier age
See how the average age of customer service associate/cashiers varies based on ethnicity and gender.
Male
Female
Customer service associate/cashier age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer service associate/cashier age breakdown
The average age of customer service associate/cashiers is 40+ years years old, representing 49% of the customer service associate/cashier population.
Customer service associate/cashier age breakdown
| Customer Service Associate/Cashier Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer service associate/cashier educational attainment
The most common degree for customer service associate/cashiers is high school diploma, with 41% of customer service associate/cashiers earning that degree. The second and third most common degree levels are bachelor's degree degree at 24% and bachelor's degree degree at 21%.
- High School Diploma, 41%
- Bachelor's, 24%
- Associate, 21%
- Diploma, 8%
- Other Degrees, 6%
Customer service associate/cashiers by degree level
| Customer service associate/cashier degree | Percentages |
|---|---|
| High School Diploma | 41% |
| Bachelor's | 24% |
| Associate | 21% |
| Diploma | 8% |
| Other Degrees | 6% |
Customer service associate/cashier jobs you might like
Customer service associate/cashier wage gap by degree level
According to the data, customer service associate/cashiers with a Master's degree earn more than those without, at $30,656 annually. With a Bachelor's degree, customer service associate/cashiers earn a median annual income of $29,665 compared to $27,486 for customer service associate/cashiers with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $30,656 |
| High School Diploma or Less | $26,720 |
| Bachelor's Degree | $29,665 |
| Some College/ Associate Degree | $27,486 |
Customer service associate/cashier employment statistics
Most customer service associate/cashiers work for a private in the retail industry.
Company size where customer service associate/cashiers work
Below, you can see the size of companies where customer service associate/cashiers work.
Customer service associate/cashier jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 4% |
| 100 - 500 employees | 9% |
| 500 - 1,000 employees | 3% |
| 1,000 - 10,000 employees | 32% |
| > 10,000 employees | 46% |
Customer service associate/cashier jobs by company type
Employees with the customer service associate/cashier job title have their preferences when it comes to working for a company. For instance, most customer service associate/cashiers prefer to work at private companies over public companies.
Customer service associate/cashier jobs by sector
| Company type | Percentages |
|---|---|
| Education | 0% |
| Public | 37% |
| Private | 62% |
| Government | 1% |
Customer service associate/cashier jobs by industry
The most common industries for customer service associate/cashiers are retail, hospitality and manufacturing.
Customer service associate/cashier industry statistics
| Industry | Percentages |
|---|---|
| Retail | 56% |
| Hospitality | 13% |
| Fortune 500 | 13% |
| Manufacturing | 2% |
| Professional | 2% |
| Energy | 2% |
| Non Profits | 2% |
| Media | 1% |
| Internet | 1% |
| Transportation | 1% |
| Automotive | 1% |
| Health Care | 1% |
| Start-up | 1% |
| Technology | 1% |
| Agriculture | 1% |
Customer service associate/cashier turnover and employment statistics
Customer service associate/cashier unemployment rate over time
The unemployment rate for customer service associate/cashiers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service associate/cashier unemployment rate by year
| Year | Customer service associate/cashier unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer service associate/cashier tenure
The average customer service associate/cashier stays at their job for 1-2 years, based on the 16,753 customer service associate/cashiers resumes in Zippia's database.
Customer service associate/cashier tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 31% |
| 1-2 years | 37% |
| 3-4 years | 12% |
| 5-7 years | 12% |
| 8-10 years | 3% |
| 11+ years | 4% |
Customer service associate/cashier LGBT ratio compared to similar jobs
Review the percent of customer service associate/cashiers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Caller | 5.53% | 16,689 |
| Eligibility Specialist | 6.73% | 19,944 |
| Customer Service Associate/Cashier | 7.19% | - |
| Index Clerk | 8.60% | 66,339 |
| Credit Reporter | 8.99% | 6,790 |
| Library Specialist | 11.16% | 19,984 |
| Employee's Representative | 15.31% | 8,652 |
Similar customer service associate/cashier jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Caller | 5.53% | 16,689 |
| Eligibility Specialist | 6.73% | 19,944 |
| Index Clerk | 8.60% | 66,339 |
| Credit Reporter | 8.99% | 6,790 |
| Library Specialist | 11.16% | 19,984 |
| Employee's Representative | 15.31% | 8,652 |
Foreign languages spoken by customer service associate/cashiers
The most common foreign language among customer service associate/cashiers is Spanish at 71.4%. The second-most popular foreign language spoken is French at 5.9% and Arabic is the third-most popular at 2.6%.
- Spanish, 71.4%
- French, 5.9%
- Arabic, 2.6%
- German, 2.1%
- Tagalog, 2.1%
- Other, 15.9%
Customer service associate/cashier languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 71.4% |
| French | 5.9% |
| Arabic | 2.6% |
| German | 2.1% |
| Tagalog | 2.1% |
| Other | 15.9% |
