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Job outlook for customer service associate/cashiers in the United States
Customer service associate/cashier job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer service associate/cashier job growth rate is -4% from 2018-2028.
About -105,300 new jobs for customer service associate/cashiers are projected over the next decade.
Customer service associate/cashier salaries have increased 11% for customer service associate/cashiers in the last 5 years.
There are over 3,167,091 customer service associate/cashiers currently employed in the United States.
There are 253,728 active customer service associate/cashier job openings in the US.
The average customer service associate/cashier salary is $26,933.
Are customer service associate/cashier jobs in demand?
Customer service associate/cashier job and salary trends over time
Customer service associate/cashier jobs over time
Customer service associate/cashier job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 3,167,091 | 0.94% |
| 2020 | 3,186,757 | 0.95% |
| 2019 | 3,417,151 | 1.02% |
| 2018 | 3,441,602 | 1.04% |
| 2017 | 3,367,224 | 1.02% |
Average customer service associate/cashier salary over time
Customer service associate/cashier salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $26,933 | $12.95 | +3.2% |
| 2025 | $26,091 | $12.54 | +2.8% |
| 2024 | $25,369 | $12.20 | +2.6% |
| 2023 | $24,723 | $11.89 | +1.8% |
| 2022 | $24,279 | $11.67 | +1.8% |
Customer service associate/cashier jobs by state
Most common states for customer service associate/cashiers
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Maine | 1,335,907 | 916 | 69% |
| 2 | New Hampshire | 1,342,795 | 837 | 62% |
| 3 | Delaware | 961,939 | 529 | 55% |
| 4 | Minnesota | 5,576,606 | 3,031 | 54% |
| 5 | Montana | 1,050,493 | 555 | 53% |
| 6 | Indiana | 6,666,818 | 3,388 | 51% |
| 7 | Massachusetts | 6,859,819 | 3,423 | 50% |
| 8 | Iowa | 3,145,711 | 1,572 | 50% |
| 9 | Wyoming | 579,315 | 285 | 49% |
| 10 | Vermont | 623,657 | 300 | 48% |
| 11 | North Carolina | 10,273,419 | 4,816 | 47% |
| 12 | North Dakota | 755,393 | 357 | 47% |
| 13 | Connecticut | 3,588,184 | 1,640 | 46% |
| 14 | Ohio | 11,658,609 | 5,242 | 45% |
| 15 | Colorado | 5,607,154 | 2,522 | 45% |
| 16 | New Mexico | 2,088,070 | 934 | 45% |
| 17 | Illinois | 12,802,023 | 5,634 | 44% |
| 18 | Arizona | 7,016,270 | 3,078 | 44% |
| 19 | Missouri | 6,113,532 | 2,685 | 44% |
| 20 | Wisconsin | 5,795,483 | 2,546 | 44% |
Most common cities for customer service associate/cashiers
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Cranberry | 1 | 4% | $25,727 |
| 2 | Eagle | 1 | 4% | $25,047 |
| 3 | Arvada | 1 | 1% | $27,775 |
| 4 | Carlsbad | 1 | 1% | $32,087 |
| 5 | Escondido | 1 | 1% | $32,022 |
| 6 | Phoenix | 3 | 0% | $25,558 |
| 7 | Dallas | 2 | 0% | $24,893 |
| 8 | Boston | 1 | 0% | $31,013 |
| 9 | Chula Vista | 1 | 0% | $31,995 |
| 10 | Denver | 1 | 0% | $27,767 |
Customer Service Associate/Cashier job outlook: Expert opinions
Our panel of customer service associate/cashier experts
San Diego Mesa College
Fashion Institute of Technology
York College of Pennsylvania
Meegan Feori Ph.D.
Associate ProfessorSan Diego Mesa College
Department is Business Department
What general advice would you give to a Customer Service Associate/Cashier?
Meegan Feori Ph.D.: Consider your career in terms of what you are willing to do right now to support yourself and be self-sufficient. During the last recession, I was underemployed, working as a part-time pool lifeguard and making funnel cakes at a local amusement park. Not ideal, but with my funds running low, it was necessary. A third part-time position I had, updating apparel tech packs, did pave my way to a full-time job in the fashion industry. So hustle and be flexible. Also, take time to consider what you can do to create opportunities for yourself. This could include an internship, volunteering, taking a warehouse position at a fashion brand, or completing a class that interests you. The best advice I was ever given was to keep pursuing your goals and accept that what you will be doing in ten years will be better than you ever imagined. The advice came true for me, and I think it will be true for you as well.
Will there be an enduring impact of the coronavirus pandemic on Customer Service Associate/Cashiers?
Alexander Nagel Ph.D.: This was a challenging year for everyone, for students, teachers, parents, many of which were caretakers at the same time. I think the enduring impact will be in the ways we learned to appreciate the value of face-to-face experiences; there is even more appetite for gallery and museum visits, everything that brings joy, connects us, and helps us to see the world through an artist's eyes and learning how to be optimistic and maintain a lively look into the future.
What experience really stands out on Customer Service Associate/Cashier resumes?
Alexander Nagel Ph.D.: I would state that students have an improved presence experiencing and working with virtual platforms. Particularly in the final year 2020/2021, we tried to stress the importance of online exhibits, social media and engagements online, digital art histories, looked at assignments in the virtual sphere, improved communication skills while presenting online. Due to the Art and Museum world changes, we also see a trend to be more sensitive towards the impact artists, and curators have on social justice.
What technology do you think will become more important and prevalent for Customer Service Associate/Cashiers in the next 3-5 years?
Travis Kurowski Ph.D.: It's probably because I'm answering these questions in 2020, and so during a health pandemic and economic recession, but it seems the fact that video conferencing and other tools that allow people to work as teams from a distance (such as project management apps) will become much more critical over the coming years for all workplaces. These tools have long been available, and students on campuses already use many writing programs. But these tools will become integrated and essential for almost all businesses moving forward as we adapt to current economic realities and plan for a successful future for companies and communities.