Bilingual Japanese/English Customer Service Associates (Travel) (CA/YM)
Customer service associate job in Torrance, CA
A travel company is seeking multiple Bilingual Japanese/English Customer Service Associates to join their team in Torrance, CA. This position is responsible for performing customer service functions by handling all travel arrangements and responding to all travel-related inquiries in order to meet customers' needs. An AA degree or higher, basic PC skills, and the ability to speak fluent Japanese is required. This is a full-time, in-person at the office work, non-exempt position, with excellent benefits and 401k. [Work Schedule: Mon-Fri (Including Weekends and Holidays - 2 days off), 5am-3pm, and 6am-4pm]
Bilingual Japanese/English Customer Service Associate Duties:
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Work with Japanese local governments, tourism associations, accommodation facilities, transportation companies, etc. to discover and develop attractive travel products and information.
- Research and stay up to date on Japanese market, culture, and events to provide customers with current information.
- Handle administrative tasks necessary for sales activities, such as contract terms, quotations, and invoice creation.
- Regularly analyze the results of activities and prepare and submit reports.
Bilingual Japanese/English Customer Service Associate Skills:
-Must have an AA degree or higher
-Must be able to speak, read, and write Japanese
-Must have basic PC skills
-Interest in Japanese culture is a big plus
-Excellent ability to foster great customer and client relationships
****If interested, please apply with your most updated resume including your minimum salary requirement and why you left/or are looking to leave your current company. ****
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Activ8 West- Los Angeles (Japanese Recruiting Company) Recruitment & Solutions / Renaissance Resources Inc., has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you're a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.
We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates. We prioritize direct applicants; third-party resumes may not be reviewed.
Customs Specialist
Customer service associate job in Lakewood, CA
Worldwide Logistics Inc. is looking for an Import Customs Logistics professional or Customs Entry Writer. In this position you will work within our Customs Brokerage Department to make each US import shipment or entry a success.
Responsibilities:
File Importer Security Filing (ISF)
File Customs Entry
Daily tracking and tracing of customer shipments
Communicating with ocean / air carriers, truckers, warehouses for arranging shipments and follow up on shipment updates
Accurate and complete documentation preparation
Compliance with timeliness of Customs entry and ISF Filings and other Customs regulations
Maintain thorough communication with client and overseas offices throughout shipment process
Arranging payments to vendors for services rendered
Utilizing Customs Brokerage management software for filing and document generation
Maintaining reports online or in Excel if required by the account
Working in conjunction with other staff to complete required import service
Complete accurate profit and loss analysis for each shipment
Requirements:
Strong attention to detail and accuracy
Good communication with teammates, supervisor and clients
Ability to multi-task, prioritize, and manage time effectively
Aptitude to work independently on daily tasks
Capacity to critically analyze a problem and generate possible solutions independently and cooperatively
Preferred Skills
At least 1 year at US Customs Brokerage
Experience as customs broker entry writer
Experience with Customs or ISF filings
Familiar with US imports
Familiar with Customs Requirements of Partner Government Agencies
What you'll get in return:
Competitive base salary
Medical, dental and vision insurance for employees
401K Program to help you invest into your future
Flexible vacation time to promote a healthy work-life balance
Hybrid schedule - required 3 days in office, 2 days remote (no exceptions)
Customer Service Specialist
Customer service associate job in Los Angeles, CA
We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs.
What You'll Do
Create a welcoming and polished experience for employees, clients, and guests.
Deliver responsive, high-touch customer service in person, by phone, and through digital channels.
Collaborate with teammates to share responsibilities and maintain seamless operations.
Partner with other departments to direct inquiries and resolve issues efficiently.
Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination.
Safeguard sensitive and confidential information with the highest level of discretion.
What We're Looking For
Strong verbal and written communication skills.
A customer-first mindset, with the ability to handle requests thoughtfully and professionally.
Initiative and sound judgment to manage situations independently when needed.
Your Background
High school diploma or equivalent required.
3-5 years of experience in a similar environment (hospitality, reception, call center, facilities, or administrative support).
Prior exposure to professional services or corporate environments a plus.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Customer Service Representative
Customer service associate job in Vernon, CA
Salary: Up to $60,000-$65,000 DOE
We are seeking a motivated Customer Service Representative to join a growing direct-to-consumer (DTC) brand. This is a fantastic opportunity for someone looking to build their career in customer service, with room for growth within the company. Experience in fashion is not required - we welcome candidates from diverse backgrounds.
Responsibilities:
Provide exceptional customer support across multiple channels, ensuring timely and accurate responses.
Manage orders, returns, and inquiries through Shopify and internal systems.
Utilize PC and Excel to track orders, update records, and maintain customer data.
Collaborate with internal teams (Operations, Marketing, and Fulfillment) to resolve issues and improve the customer experience.
Identify trends and escalate recurring issues to improve processes and customer satisfaction.
Assist with product launches, promotions, and seasonal campaigns by supporting customer inquiries and order management.
Generate reports to track customer interactions, order fulfillment, and returns.
Maintain knowledge of products and services to provide accurate information and guidance to customers.
Support internal projects and initiatives that improve operational efficiency and enhance the customer experience.
Qualifications:
Strong communication and problem-solving skills.
Comfortable using Shopify, PC, and Excel (or similar tools).
Highly organized, detail-oriented, and able to manage multiple tasks.
Positive attitude and willingness to learn; experience in fashion or retail is a plus but not required.
What We Offer:
Competitive salary up to $60-65K DOE.
Growth opportunities within a dynamic DTC company.
Supportive, team-oriented work environment.
Customer Service Specialist
Customer service associate job in Montebello, CA
Are you a people person who loves solving problems and delivering outstanding service? Do you thrive in a fast-paced environment where accuracy and communication matter? If so, we want
you
on our team!
About the Role:
We're seeking a Customer Service Specialist! In this role, you'll be handling inquiries, and providing accurate information.
What You'll Do:
Respond promptly to calls, emails, and messages with professionalism.
Process service requests, billing questions, and policy updates accurately and efficiently.
Maintain detailed and organized customer records in our system.
Collaborate with internal teams to resolve issues and ensure customer satisfaction.
Use Excel to track and analyze customer data and assist with reporting tasks.
What You Bring:
Excellent communication skills - both verbal and written.
Strong attention to detail and organizational ability.
Proficiency in Excel and comfort with numbers and data.
Math and problem-solving skills to handle billing, quotes, or policy calculations.
Prior experience in customer service (auto insurance or related industry experience is a big plus!).
Benefits: Benefits include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
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View the Lee Hecht Harrison Privacy Policy here and learn more about how information is handled on the site. Please contact us if you require more information.
Customer Service Representative
Customer service associate job in Pasadena, CA
The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD).
The Customer Experience Specialist will:
Operate in a Call Center environment as a customer success advocate
Receive inbound calls and make outbound calls to consumers
Receive inbound text messages and facilitate outbound text messages to consumers
Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers' mortgage loan inquiries/requests
Effectively manage a pipeline of up to 75 loans
Performing routine data entry and validation tasks
Handling routine calls, emails and/or chat responses with employees, consumers &/or authorized 3rd parties
Monitoring work queues and intervening as needed
Interacting with multiple departments to expedite processing and/or issue resolution
Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries
Must request assistance for escalated and/or more complex issues to department senior associates or supervisors
Meet outlined production and quality standards
Follow established Policy and Procedures
Performing other related duties as required and assigned
Demonstrating behaviors which are aligned with the organization's desired culture and values
Customer Service Representative
Customer service associate job in Los Angeles, CA
The Customer Service Representative fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication.
Core Duties & Responsibilities:
Execute the day-to-day shipments originated and/or handled by the operations department; prioritize, schedule and route shipments and arrange for transportation throughout the United States and obtain Proof of Deliveries (POD) on all orders.
Customer service, data entry, and/or dispatch pickup and delivery of freight via air, truckload, LTL and local modes. • Interact with customers and their key personnel as needed, while ensuring a high level of customer satisfaction and operational proficiency to meet growth and profitability goals.
Ensure prompt and accurate completion of all paperwork associated with movement of inbound and outbound shipments.
Ensure timely pick-ups, recoveries, deliveries, and airline and agent selection, while maintaining cost controls. Effective communication with them is essential to ensure shipments are executed timely and accurately.
Maintain accurate status updates of shipments including in-transit notifications and estimated time of deliveries; communicate daily with customers to keep them informed of changes pertaining to their shipments should an update apply or be required.
Work with vendor-specific websites to set up and track shipments
Communicate pending work and/or unresolved problems to shift personnel and the operations manager.
Assist in the preparation and approval of rate quotes or shipment costing for internal and external customers.
Enter pickups and route freight.
Create rate quotes.
Answer telephones and helps with inquiries from customers as well as stations and/or agents.
Respond to inquiries regarding entered data.
Proactively solicit customer feedback and provide innovative solutions to customer service issues/barriers.
Other duties as assigned
Requirements:
Minimum 2-3 years' freight forwarding experience.
High School Diploma or GED required.
Excellent customer service skills required
Accurate typing skills and/or data entry skills.
Intermediate proficiency in Microsoft Office, Internet and web-based applications and job specific software applications.
Makes customers and their needs a primary focus of one's actions; developing and sustaining productive relationships.
Ability to plan work to ensure that work is completed efficiently.
Effectively participates in department projects related to assigned area of responsibility.
Read, analyze, and interpret complex regulations and procedures and respond to common inquiries or complaints.
Possess functional knowledge of regulations and compliance procedures associated with all areas of freight forwarding.
Have experience in multi modal logistics with functional knowledge of TSA, C-TPAT and Hazmat.
High attention to detail and problem solver a must……
Skills:
Ideal candidate will possess a “can do” attitude with a “will do” work ethic
Must have the ability to work in a fast paced environment
Strong verbal and written communication skills
Experience with AS400 operating systems is a plus
Transportation industry knowledge and experience is a plus
Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc.
Forward Air is an Equal Opportunity employer.
#FWRD1
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication
Customer Service Representative
Customer service associate job in Culver City, CA
Job Title: Customer Service Representative
Job Type: Full Time
About Us
At Ultima, we're not just selling products-we're offering real solutions to real challenges. As a CSR, you'll be on the front lines of our growth strategy, connecting with prospective customers, understanding their needs, and delivering value that makes a measurable difference. We're building a team that values integrity, performance, and people-and we want you to be part of it.
Job Summary
As a CSR you'll be the key point of contact for customers. You'll answer any questions, queries and concerns all while being the face of the company! Your role ensures that all customers feel informed, supported, and excited while learning about our Client.
Key Responsibilities
• Engage with customers face to face providing friendly support
• Proactively identify customer needs and recommend appropriate products, upgrades, or solutions
• Handle inquiries related to pricing and general information
• Achieve individual and team sales targets through excellent service and persuasive communication
• Maintain up-to-date knowledge of our client's products and services
Qualifications
1-3 years of experience in customer service, event coordination, or hospitality
Excellent verbal and written communication skills
Strong problem-solving skills and the ability to stay calm under pressure
High attention to detail and exceptional organizational skills
Positive, team-oriented attitude with a passion for creating memorable experiences
What We Offer
Competitive salary and benefits package
Opportunity to travel to live events (as applicable)
Fun, collaborative, and creative work environment
Clear growth path in the customer experience and events space
Exposure to exciting high-profile brands
How to Apply:
Submit your resume for consideration! Interviews will be held in person at our Culver City office beginning this week! If you're out of state we can arrange a virtual meeting. Looking forward to connecting with you!
Member Service Representative (Bilingual - Vietnamese, Korean, Spanish, or Chinese)
Customer service associate job in Orange, CA
Job Title: Member Service Representative (Bilingual - Vietnamese and Spanish)
Target Compensation Range: $25.00-$28.00/hour, depending on the level of relevant qualifications and experience.
About Us:
Astiva Health, Inc., located in Orange, CA is a premier healthcare provider specializing in Medicare and HMO services. With a focus on delivering comprehensive care tailored to the needs of our diverse community, we prioritize accessibility, affordability, and quality in all aspects of our services. Join us in our mission to transform healthcare delivery and make a meaningful difference in the lives of our members.
SUMMARY: The Member Service Specialist is responsible for answering telephonic inquiries from current and potential members and providers regarding Medicare Advantage benefits, eligibility, enrollment, claims, referral, prior authorizations, appeals & grievances and other related concerns. Our Member Service Specialists ensure customer satisfaction by providing excellent customer service, displaying a desire to help and maintaining a professional demeanor. Member Service Specialists will be expected to maintain quality and performance standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Handle inbound and outbound phone calls, emails and other necessary communications with members and providers
Clearly identify and act on customer needs to achieve satisfaction.
Clearly explain all details of the Medicare Advantage Plan including procedures, protocols, benefits, and any other necessary information to the member or provider during inbound and outbound calls.
Fully understand all aspects of Medicare Advantage including but not limited to benefits, prior authorization, referrals, claims, enrollment, eligibility, appeals & grievances, providers networks and pharmacy services.
Provide accurate and complete information using the tools provided
Keep detailed written records of each telephone encounter during the call
Adhere to all call center metrics as set forth by CMS regulation and call center leadership.
Attempt to resolve the member's issue completely during the first phone call.
Go above and beyond to provide exceptional customer service.
EDUCATION and/or EXPERIENCE:
2+ years customer service experience
Minimum 1+ years' experience with Medicare Advantage
Health Plan experience.
Excellent verbal and written communication skills including active listening and probing techniques.
Ability to multi-tasks, time manage and prioritize.
Ability to document information while on the phone with the member.
Ability to build rapport with members
Fluent in Vietnamese or Spanish (verbal and/or written)
BENEFITS:
401(k)
Dental Insurance
Health Insurance
Life Insurance
Vision Insurance
Paid Time Off
Sales Associate
Customer service associate job in Glendale, CA
MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories.
At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 80 countries. Our team is made up of people of 112 nationalities.
In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have, and we work together to achieve results.
For our MANGO store at Glendale Galleria in Glendale, California we are currently recruiting Multifunctional Sales Associate to join our team.
The ideal candidate will be responsible for supporting our sales team. You will be a key contributor to our sales team's success. You will primarily be in charge of scheduling and preparing our sales team for important meetings and trade shows. You will provide outstanding customer service by liasoning between the sales team and the customer.
Key Responsibilities:
· To welcome, smile and approach customers displaying a cordial attitude and a willingness to serve
· To possess good product knowledge in order to be able to advise the customer in an optimal and precise manner
· To be able to serve multiple customers simultaneously and offer excellent service to all of them
· To be familiar with the sales targets and aim to achieve and exceed them, individually and as a team
· To prioritize customer service and elevate the customers' experience.
· To be familiar with and offer services according to the needs of customers in order to maximize sales
· To provide support by maintaining an optimal store image that is attractive to customers at all times
We are looking for a self-motivated team player who is a vibrant outgoing person and can demonstrate excellent communication skills, a proactive attitude and enthusiasm to represent the brand through the delivery of excellent customer service in order to achieve and exceed sales targets. Previous experience of working in fashion retail is desirable.
Requirements:
· Preferred 1+ years prior work experience in a retail sales environment
· Customer service oriented
· Independent work ethic, time management skills
· Self-motivated with a desire to achieve results and excel individually, and as a team
· High energy, enthusiastic, passionate and upbeat attitude
· Fosters genuine connection through compassion, empathy, integrity and building trusting relationships
· Strong communication skills
· Ability to adapt - energy and speed
· Computer skills to operate point of sale system is a plus
What makes us special?
· Discount on all our lines (Woman, Man, Kids, Teen & Home)
· Uniform per season
· Insurance Benefit: You only pay a % of the value (If you work 30+ hours per week you are eligible!)
· Holidays + Floating Holidays
· Commission paid monthly
· Opportunities for constant development to other positions within the International Retail structure or Headquarters in Barcelona with varied challenges that generate learning on the job.
· You will be part of a leading company in the fashion industry, dynamic and in full innovation
· Close, inspiring and ambitious work environment
The pay rate for this position at commencement of employment is expected to be $18.75/hourly; however, base pay offered may vary depending on multiple individualized factors, including location, job-related knowledge, skills, and experience. The Company reserves the right to modify this pay rate at any time.
You got it?
We like you
Sales Associate
Customer service associate job in Los Angeles, CA
About the job
Join the House of AMOUAGE
Are you ready to represent and elevate our brand at the iconic House of AMOUAGE? We are looking for a passionate Sales Associate to deliver exceptional service, embody our heritage, and create memorable experiences for our clients
Your Mission
As an Associate at AMOUAGE, you will play a key role in creating a warm and inviting atmosphere for every client who walks through our doors. You will guide customers in discovering their ideal Amouage fragrance, offering tailored recommendations that reflect both their personal style and our brand's heritage. Beyond product knowledge, you will embody the spirit of exceptional service ensuring each interaction is memorable, meaningful, and reflective of the luxury experience that defines AMOUAGE
Your Impact
Provide extraordinary customer service with the ability to develop meaningful and loyal client relationships.
Build and maintain client data base through consistent follow-up with clients, scheduling appointments for new launches, replenishing stock and inviting to store events.
Brand Ambassador, communicating inspirations and stories behind each product. Ability to talk confidently about ingredients, product knowledge and use selling techniques to appeal to the customer needs, using add-on techniques to sell more than one item to every customer.
Collect and enter all client details to enter to our CRM system and update as required.
Contributes towards the store reaching and exceeding weekly, monthly and annual objectives, and sales goals; also responsible for reaching and exceeding personal sales goals.
Ability to manage basic store operations: processing shipments/transfers in a timely manner, merchandising goods on sales floor, maintain perfect visual standards, aware of inventory/shortage concerns and communicate any replenishment needs.
Be involved in stock control, counting stock, and maintaining stock integrity for the store.
Being responsible and accurate for processing cash and card payments, balancing cash registers with receipts.
Follow company dress code as well as company and mall guidelines and policies.
Reporting discrepancies and problems to the supervisor/manager.
Ability to deal with customer refunds and or exchanges.
Keeping the store and stock room/back-office tidy and clean, dusting, cleaning shelves, props etc. mopping floors etc.
Ability to communicate effectively with customers, peers and management and create strong partnerships
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
Partners with store management to form a cohesive team focused on creating an energetic, exciting, innovative, and approachable shopping environment
From time to time, you may be asked to attend an event, represent the brand on a Podium in a positive and professional manner.
Follows store opening/closing procedures
All other duties as assign
Your Journey With Us
The House of AMOUAGE, has been on an aggressive growth trajectory within the fast-growing ultra luxury perfumes segment, unlocking tremendous personal and career development opportunities for our team members across multiple locations including Muscat, Dubai, New York, Seoul and Kuala Lumpur. We foresee the incumbent of this role to grow in this opportunity together with AMOUAGE.
Your Expertise
Proven work experience as a Retail Sales Associate
Worked in Clientele centric environment
Basic understanding of sales principles and customer service practices
Proficiency in English
Working knowledge of customer and market dynamics and requirements
Track record of over-achieving sales quota
Hands-on experience with POS transactions
Familiarity with inventory procedures
Entrepreneurial in nature and eager to learn.
Driven to offer exceptional client experiences.
Agile and comfortable with ambiguity.
Person of integrity, and with reputation for consistency and ethical business practices.
Resilient and tenacious under challenging situations.
Excited by the prospects of building a business
The AMOUAGE Advantage
Join a House that has been creating luxury fragrance experiences since 1983. At AMOUAGE, you'll be part of a legacy that combines artisanal craftsmanship with modern innovation, bringing extraordinary olfactory experiences to clients worldwide.
Parttime Sales Associate
Customer service associate job in Beverly Hills, CA
MB&F (Maximilian Büsser & Friends) is an independent Swiss horological laboratory dedicated to crafting extraordinary mechanical timepieces and kinetic art. Each creation is a collaborative work of technical innovation and artistic expression. At our MB&F Gallery Boutique, we celebrate creativity, craftsmanship, and the exceptional stories behind every piece.
Position Overview
We are seeking a polished and knowledgeable Part-Time Sales Associate to join our boutique team. The ideal candidate is passionate about horology, has a strong appreciation for independent watchmaking, and understands the elevated level of service expected in a luxury environment.
Key Responsibilities
Deliver a warm, professional, and personalized client experience that reflects the MB&F brand philosophy.
Develop and maintain strong client relationships through storytelling, education, and follow-up communication.
Support boutique operations including client appointments, product handling, visual merchandising, and daily opening/closing procedures.
Assist in inventory management, product documentation, and coordination with the MB&F headquarters as needed.
Collaborate with the boutique team to achieve individual and collective sales goals.
Stay informed on MB&F collections, horological innovations, and industry trends.
Qualifications
Minimum 2-3 years of experience in luxury retail, fine jewelry, or high-end watch sales preferred.
Strong communication and interpersonal skills; ability to engage with discerning clientele.
Highly organized, dependable, and detail-oriented.
Genuine interest in horology, design, and the creative arts.
Flexible schedule with weekend and event availability.
In-Store Free Sample Associate
Customer service associate job in Anaheim, CA
We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.
In this position, you'll drive sales by engaging customers through food and beverage sampling. This dynamic role in retail provides an opportunity to connect with shoppers and introduce them to new products.
What we offer:
Competitive wages; $16.50 per hour
Growth opportunities abound - We promote from within
No prior experience is required as we provide training and team support to help you succeed
Additional hours may be available upon request
We offer benefits that can be customized to meet your family's needs, including medical, dental, vision, life insurance, supplemental voluntary plans, wellness programs, and access to discounts through Associate Perks
Now, about you:
Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner
You're 18 years or older
Available to work 2-3 shifts per week, including weekends
Can lift up to 50 lbs. on a regular basis and stand for up to 6 hours
Are comfortable preparing, cooking, and cleaning work area and equipment
Have reliable transportation to and from work location
Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members
Are a motivated self-starter with a strong bias for action and results
Work independently, but also possess successful team building skills
Have the ability to perform job duties with a safety-first mentality in a retail environment
If this sounds like you, we can't wait to learn more about you.
Apply Now!
Retail Sales Associate
Customer service associate job in Irvine, CA
Ever stepped into a retail store and had a phenomenal customer service experience? Felt great, didn't it? How would you like to be responsible for creating those experiences with the potential of earning $57,172 per year (27.49/hr.)? Well, we can help make that happen.
Cox Communications is looking for a Retail Sales Associate who creates those experiences; someone who connects easily with others and can drive sales while making customers feel special. So, if you love to learn, then take your newfound knowledge and create mind-blowing customer satisfaction; you're right where you need to be. Keep reading to learn more about this opportunity to connect customers with Cox's game-changing technology, products,
and services.
This job requires you to follow the retail routine of working some evenings, weekends, and holidays. You'll also need to be comfy with reporting to your Store Manager, as well as taking guidance from the Assistant Store Manager and other team Specialists.
What You'll Do
Explain and demonstrate product capabilities as well as offer suggestions based on customer's wants and needs
Meet or exceed targets regarding customer experience, sales, and retention.
Assist with the opening/closing of one of our store retail environments.
Properly handle cash
Engage in workshops, special events, and product demos
Support your fellow sales agents when needed
Continuously expands knowledge of current Cox products as well as competitor product offerings by participating in regular training classes
May be required to work in other locations in the same geographical area.
What's In It For You?
Excellent question, and we have some good answers that we hope you like.
• As part of a customer loyalty-driven team, there is a variable targeted total compensation of $57,172 ($27.49/hr.) while high earners (the top 10%) reach an average annual compensation of just over $74,4559 ($35.80/hr.) Targeted total compensation may vary based on factors including, but not limited to: location, candidate experience level, and successful completion of minimum sales targets. Compensation includes a full-time hourly base rate of $19.00/hr plus monthly targeted commissions of $1,471. Employees also receive a ramp period of up to 2 months to adjust to commission earnings.
• We want you to feel cared for and respected (like you do with our customers), and that starts with Cox's highly competitive pay plus uncapped commission plan and other compensation perks (401k + company matching, comprehensive medical benefits, etc.). We also offer free Internet and other Cox discounted services, tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.
• Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. It's also important to work alongside colleagues who "get you." At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.
• Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.
Who You Are
Qualifications:
Minimum:
HS diploma/GED or up to 2 years of relevant work experience
Ability to meet established sales, retention, and customer experience targets
Strong interpersonal and communication skills to effectively sell products using a consultative, solutions-based approach and influence customer decisions
Ability to build relationships and adapt to a diverse customer base
Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
Ability to be mobile within the store for long periods of time to greet customers and demonstrate products and services
Computer literacy with an aptitude for learning communication products, services, and accessories
Willingness to work a flexible schedule which includes weekends, evenings, and holidays
Ability to lift 25-50 pounds to help manage stock room inventory
Preferred:
Some college experience with a focus in sales, business and/or management
One year of experience in related field (i.e. Sales, Retail Sales, Service Industry, etc.)
Experience selling Wireless/Mobile products
Fluency in Spanish, both written and spoken
Come join the Cox family of businesses and make your mark today!
USD 17.88 - 26.83 per hour
Compensation:
Hourly pay rate is $17.88 - $26.83/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $17,652.00.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Restaurant Reservationist
Customer service associate job in Beverly Hills, CA
Who we are Our Hotels We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy., which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.
EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act. Reference 2025-5629 Hotel
The Beverly Hills Hotel
Division & Department
Food & Beverage - Restaurant
Job Title
Restaurant Reservationist
Contract Type
Permanent
Status
Full time
Position Overview
We care about your career and are known for having the absolute best people in the industry. When you join us as a Restaurant Reservationist you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll get
As a Restaurant Reservationist at The Beverly Hills Hotel, here are just some of the great benefits you will receive:
• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels - stay once a year at each hotel!
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card
• Exclusive Access to a discount platform featuring 1000s of retailers
• Competitive Medical, Dental, Vision Benefit
• Competitive retirement scheme
As a Restaurant Reservationist at The Beverly Hills Hotel, your compensation will be $32.00 per hour.
What you'll do
You'll love what you do and take pride in delighting our guests:
• Our Restaurant Reservationists are responsible for all reservation bookings, requests and confirmations during their day. This will include controlling the flow of work in the room by seating requests in station rotation while maintaining guest lists, following and enforcing all restaurant standards.
• They work closely with the Assistant Director of F&B and Outlet Manager to manage the reservations booking and all guest requests. They are able to “sell” the restaurants to ensure our guests receives nothing but the best experience. In addition, they are knowledgeable with regards to operating hours of all food and beverage outlets, any promotions/events.
• Sometimes our guests have special requests involving seating assignments, preferred needs of regular guests dietary restrictions and even special occasions. Our Restaurant Reservationists advise the managers and servers of any VIP's questions and/or specific service needs to guarantee the requests are fulfilled by our by our Food & Beverage Supervisors and Managers.
• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Restaurant Reservationists are relied upon to report these and work with several other positions to correct.
• Communication is what keeps our departments running perfectly. Our Restaurant Reservationists must communicate with other departments and extended hotel team in order to ensure the alignment remains.
The items shared are the essence of a day in the life of a Restaurant Reservationist, but we'll make sure you are provided with specifics on how we care for our hotel.
What you'll bring
• You'll bring your unique personality and passion to the role and the team.
• Communication is what keeps our departments running perfectly. You have great
• Communication skills with a strong customer service ethic.
• Attention to detail is critical for this role.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
Job Location
USA
Location
9641 Sunset Blvd 90210 Beverly Hills
Part-Time - Reservationist
Customer service associate job in Anaheim, CA
Job Details Anaheim, CA Part Time High School $21.00 - $22.00 Hourly None Day Hospitality - HotelDescription
At Hyatt House Anaheim Convention Center, we pride ourselves on being chosen by guests for our dedicated and attentive team members. Our staff is committed to delivering efficient service and creating memorable experiences. This role is under the guidance of the Director of Sales.
Position Summary:
The Part-Time Reservationist at Hyatt House supports hotel sales and operations through efficient, accurate, and timely reservation management. This behind-the-scenes role focuses on processing reservations, managing daily reports, and completing repetitive administrative tasks with minimal guest interaction.
This position requires exceptional attention to detail, strong organizational skills, and the ability to work independently with reliability and consistency. The Reservationist will work three days per week-Tuesday, Wednesday, and Thursday-for four hours each day. Any remaining scheduled hours will be allocated to additional duties within other assigned departments, based on operational needs.
The ideal candidate is dependable, detail-oriented, and committed to maintaining accuracy in all reservation-related tasks. This role plays a key part in ensuring a smooth workflow, supporting the sales team, and contributing to the overall efficiency of hotel operations.
Essential Duties and Responsibilities (Other duties may be assigned):
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/ or ability required.
Accurately enter and update reservations in the system, making sure all details are correct and up to date.
Perform regular data-entry tasks to maintain reservation records and billing information.
Provide reservation information and support to the sales team when needed.
Assist with special projects as assigned by the Director of Sales or General Manager.
Secure payments, verify billing, and make adjustments when necessary.
Explain room features, hotel amenities, services, and local area information to guests when needed.
Maintain accurate room categories and inventory in the system.
Greet on-site group contacts as required.
Site tours to be conducted
Maintain professional relationships to help secure future business.
Communicate upcoming reservations and group details with the Sales and Front Desk teams.
Give property tours to walk-in guests and pass qualified leads to a manager when requested.
Ensure all reservations are entered daily and match the daily report.
Balance house inventory twice a week.
Complete daily BINGO updates.
Process wholesale reservations.
Separate CONQ rooms at the beginning, middle, and end of each month.
Enter group rooming lists by each group's cut-off date.
Update/respond to all assigned third-party site reviews as indicated.
Other Essential Job Duties: (Continued)
Attends hotel and department meetings and other functions required by management
Communicates all pertinent information to all department heads
Must be available to work weekends and holidays
Arrives to work on time, ready to clock in, in a clean/pressed uniform and non-slip shoes.
Must maintain high standards of personal appearance and grooming.
Wears name tag at all times when at work
Must be attentive, courteous and efficient at all times when dealing with the guests and co-workers
Comply at all times with compliance standards and regulations to encourage safe and efficient hotel operations
Establish and maintain good communications and teamwork with all employees and other departments within the hotel in such a manner that promotes harmony throughout the workplace
Be familiar with all policies and hotel rules, and hotel terminology
Must be capable of self-supervision and have the ability to manage time accordingly in order to complete the required work
Qualifications
Qualifications Requirements:
1 year of Reservation or Front Office experience is a plus, but not required (a great entry-level)
Minimum age requirement of 18 years
Knowledge and Skills:
Ability to manage multiple tasks simultaneously while maintaining high levels of customer service and efficiency
Ability to meet the needs of others in a dynamic and fast-paced setting
Strong verbal and written communication abilities to effectively interact with guests, team members, and management
Capable of quickly identifying issues and implementing effective solutions to maintain smooth front desk operations
Efficiently prioritize tasks and manage time to meet deadlines and handle high volumes of guest check-ins and check-outs
Meticulous in handling guest requests, processing transactions, and maintaining accurate records
Prepared to handle emergencies and unexpected situations calmly and effectively, ensuring the safety and satisfaction of guests
Reasoning Ability:
As a part-time Reservationist at Hyatt House, you'll need strong reasoning skills to excel in this behind-the-scenes role. While guest interaction is minimal, your ability to exercise sound judgment in managing reservations and resolving issues is crucial. This position involves repetitive tasks, requiring attention to detail and the ability to anticipate potential challenges in the reservation process. Your reasoning skills will ensure that operations run smoothly, maintaining high service standards and supporting the hotel's sales efforts effectively. Your role is essential in providing a seamless experience for guests through efficient and accurate reservation management.
Physical Demands:
As a part-time Reservationist at Hyatt House, you will primarily work behind the scenes in a role that requires minimal guest interaction. This position involves repetitive tasks that demand focus and attention to detail. You will spend extended periods seated at a desk, handling reservations and managing booking systems. The role requires strong visual acuity for tasks such as data entry and reviewing reservation details. Reasonable accommodations can be arranged to support individuals with disabilities in performing these duties.
Physical Demands Continued:
Primarily stationary work with minimal standing or walking.
Frequent repetitive tasks, primarily using hands for typing and handling documents.
Light lifting, up to 10 pounds, is occasionally required.
Minimal reaching and bending; no heavy lifting or carrying.
Occasional use of stairs, but no crawling or climbing needed.
Work may involve sitting for extended periods with normal neck motion.
Limited need for physical exertion or interaction with guests.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The setting in the work environment is indoors and the noise level is usually moderate.
Hotel Standards must be demonstrated at all times while on duty.
This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.
Reservation Agent
Customer service associate job in Los Angeles, CA
Midway Auto Group was named Southern California Top-Rated Places to Work in 2023 due to many factors including our customer- centric culture, excellent career advancement and growth opportunities, as well as a fun work environment centered around team building. Midway's growth is exciting and our Call Center is seeking a highly motivated, enthusiastic, and detail-oriented Reservation Agent to support our LAX operations. The ideal candidate will express an energetic personality to mirror our Exotic and Luxury vehicle fleet. With Midway Car Rental's continued growth, the individual must be zealous in personal growth within the company and be a valuable asset to the company's growth.
RESPONSIBILITIES:
Demonstrate exceptional customer service with an excellent phone etiquette.
Multi-tasking: listening, talking, inputting information into our rental system.
Create reservations, sales, and upsell customers
Respond to email inquiries
Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.
Assist customers by effectively responding to or resolving customer service issues.
REQUIREMENTS:
1-2 years of customer service experience
Require strong English communication skills, both verbal and written
Extremely high energy level
Available to work nights, weekends, and holidays
Open schedule Mon-Fri 2pm to 10pm open Saturday and Sunday.
Great at multi-tasking
Attention to detail and organized
Pass background, inclusive of Pre-Employment Drug Test
Clean driving record (no more than one violation, DUI, reckless driving, or any other serious driving offenses in the last 3 years)
Minimum 3 years of licensed driving history
Compensation:
$18-$20/ hourly
Company Benefits:
Paid Holidays, Vacations and Sick Days Off
Medical, Dental, and Vision insurances for full-time employees on the 1st month after 60 days of employment
401(k) participation and Employee Stock Ownership Plan for employees after 6 months of employment
Client Specialist- Commercial Term Lending - Commercial Real Estate
Customer service associate job in Pasadena, CA
Do you enjoy building relationships, helping to identify growth opportunities for clients, and have a passion for Commercial Real Estate? If so, the Commercial Real Estate Commercial Term Lending team is a great fit! As a Client Specialist on the Commercial Term Lending team, you will support one or more Client Managers and serve as a contact point for customers to resolve issues/difficulties across multiple departments. You will facilitate the application process, interact with customers to request necessary documentation, and discuss products and pricing.
Commercial Term Lending (CTL) provides commercial real estate owners and investors with term financing solutions for purchase or refinance of stabilized industrial, retail, office, mixed use and multifamily properties. CTL is comprised of two businesses: **Multifamily Lending (MFL)** , the nation's number one multifamily lender providing term financing from $500,000 to $25 million+ on stabilized apartment buildings with five or more units, and **Commercial Mortgage Lending (CML)** which provides term financing from $1 million to $25 million+ on stabilized industrial, retail, office and mixed-use properties. Our business is successful because of the dedication of our people and their ability to utilize cutting edge systems, continually hone business processes and embrace our business culture. We have over 1,000 employees nationwide. CTL delivers fast, efficient and streamlined loan transactions to our clients, helping them build their commercial real estate portfolio for long term success. We pride ourselves on reliably providing our clients straightforward, competitively priced loan programs, which include fixed and adjustable rates, early rate lock, and simple prepayment options. Local knowledge and experience are key components to commercial real estate success, which is why CTL draws on deep local expertise from its sales teams to understand our customers' businesses and deliver personalized service from start to finish.
**Job responsibilities:**
+ Facilitate application process by interfacing with customers in taking complete applications and requesting documentation from borrowers
+ Discussing products, pricing and quoting and locking interest rates at the request of the Client Manager/Client
+ Act as a liaison between the Client Manager and the processing team
+ Review complex files with multi-layered entity documentation and examine third party reports and leases
+ Manage pipeline, including updating Client Manager on pipeline status and updating borrowers on the status of their loan
+ Coordinate and manage marketing to customers and brokers as well as assist the Client Manager in building customer and real estate broker relationships
+ Support Client Manager to achieve high originations and retain existing clients. You will provide a high level of customer service to both internal and external customers.
**Required qualifications, capabilities and skills:**
+ Minimum 2 years' experience in mortgage lending, with inside sales/customer service background.
+ Excellent desktop skills including Microsoft Excel, PowerPoint, and other Office applications.
+ Enthusiastic and self-motivated.
+ Superior written and oral communication.
+ Superior customer service skills.
+ Ability to demonstrate control, flexibility, and maintain quality and high productivity when dealing with customers and changing work demand.
+ Strong organizational and execution skills including ability to multitask and work independently across various levels in the organization.
**Preferred qualifications, capabilities, and skills:**
+ College graduate preferred.
+ Ability to make personal connections, engage customers, and remain courteous and professional in a team environment.
+ Professional, thorough, and organized with follow-up skills, ability to learn products, services, and procedures quickly and accurately.
+ Superior interpersonal communication skills, as well as strong attention to detail and time management.
FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
**Base Pay/Salary**
Pasadena,CA $25.49 - $34.62 / hour
Client Specialist- Commercial Term Lending - Commercial Real Estate
Customer service associate job in Pasadena, CA
Do you enjoy building relationships, helping to identify growth opportunities for clients, and have a passion for Commercial Real Estate? If so, the Commercial Real Estate Commercial Term Lending team is a great fit!
As a Client Specialist on the Commercial Term Lending team, you will support one or more Client Managers and serve as a contact point for customers to resolve issues/difficulties across multiple departments. You will facilitate the application process, interact with customers to request necessary documentation, and discuss products and pricing.
Commercial Term Lending (CTL) provides commercial real estate owners and investors with term financing solutions for purchase or refinance of stabilized industrial, retail, office, mixed use and multifamily properties. CTL is comprised of two businesses: Multifamily Lending (MFL), the nation's number one multifamily lender providing term financing from $500,000 to $25 million+ on stabilized apartment buildings with five or more units, and Commercial Mortgage Lending (CML) which provides term financing from $1 million to $25 million+ on stabilized industrial, retail, office and mixed-use properties. Our business is successful because of the dedication of our people and their ability to utilize cutting edge systems, continually hone business processes and embrace our business culture. We have over 1,000 employees nationwide. CTL delivers fast, efficient and streamlined loan transactions to our clients, helping them build their commercial real estate portfolio for long term success. We pride ourselves on reliably providing our clients straightforward, competitively priced loan programs, which include fixed and adjustable rates, early rate lock, and simple prepayment options. Local knowledge and experience are key components to commercial real estate success, which is why CTL draws on deep local expertise from its sales teams to understand our customers' businesses and deliver personalized service from start to finish.
Job responsibilities:
Facilitate application process by interfacing with customers in taking complete applications and requesting documentation from borrowers
Discussing products, pricing and quoting and locking interest rates at the request of the Client Manager/Client
Act as a liaison between the Client Manager and the processing team
Review complex files with multi-layered entity documentation and examine third party reports and leases
Manage pipeline, including updating Client Manager on pipeline status and updating borrowers on the status of their loan
Coordinate and manage marketing to customers and brokers as well as assist the Client Manager in building customer and real estate broker relationships
Support Client Manager to achieve high originations and retain existing clients. You will provide a high level of customer service to both internal and external customers.
Required qualifications, capabilities and skills:
Minimum 2 years' experience in mortgage lending, with inside sales/customer service background.
Excellent desktop skills including Microsoft Excel, PowerPoint, and other Office applications.
Enthusiastic and self-motivated.
Superior written and oral communication.
Superior customer service skills.
Ability to demonstrate control, flexibility, and maintain quality and high productivity when dealing with customers and changing work demand.
Strong organizational and execution skills including ability to multitask and work independently across various levels in the organization.
Preferred qualifications, capabilities, and skills:
College graduate preferred.
Ability to make personal connections, engage customers, and remain courteous and professional in a team environment.
Professional, thorough, and organized with follow-up skills, ability to learn products, services, and procedures quickly and accurately.
Superior interpersonal communication skills, as well as strong attention to detail and time management.
FEDERAL DEPOSIT INSURANCE ACT: This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan Chase's review of criminal conviction history, including pretrial diversions or program entries.
Auto-ApplyCustomer Service Representative
Customer service associate job in Los Angeles, CA
We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs.
Responsibilities
Create a welcoming and polished experience for employees, clients, and guests.
Deliver responsive, high-touch customer service in person, by phone, and through digital channels.
Collaborate with teammates to share responsibilities and maintain seamless operations.
Partner with other departments to direct inquiries and resolve issues efficiently.
Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination.
Safeguard sensitive and confidential information with the highest level of discretion.
Qualifications
At least 3+ years of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
A customer-first mindset, with the ability to handle requests thoughtfully and professionally.
Initiative and sound judgment to manage situations independently when needed.