Customer service associate jobs in Davenport, IA - 545 jobs
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Drive with DoorDash - Receive 100% of Customer Tips
Doordash 4.4
Customer service associate job in Cambridge, IL
Why Deliver with DoorDash?
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you'll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Whether you're delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
Total flexibility: Dash when it works for you. Set your own hours and work as much-or as little-as you want.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
18+ years old*** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone
How to Sign Up
Click “Apply Now” and complete the sign up process
Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
$37k-44k yearly est. 15d ago
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Commercial Lines CSR
The Jonus Group 4.3
Customer service associate job in Moline, IL
Commercial Lines CustomerService Representative (CSR) Seeking a dedicated and detail-oriented Commercial Lines CustomerService Representative (CSR) to join a dynamic team. The ideal candidate will excel at providing exceptional customerservice and support for commercial clients by managing insurance accounts, addressing client inquiries, and maintaining long-term client relationships. This role is an excellent opportunity for a motivated individual who thrives in a fast-paced, collaborative environment and is passionate about delivering solutions to meet client needs.
Responsibilities
Provide outstanding customerservice by addressing inquiries, resolving issues, and ensuring client satisfaction on all commercial lines accounts.
Assist with the management of client accounts, including policy renewals, changes, endorsements, and cancellations in a timely and accurate manner.
Collaborate with Account Managers and Producers to prepare quotes, proposals, and other client-facing documents to support business growth efforts.
Maintain accurate and organized client records, data entry, and account-related documentation in compliance with company and industry standards.
Serve as a key point of contact for commercial clients, ensuring their needs are met and fostering strong working relationships.
Stay informed about industry trends, insurance products, and any changes to laws or regulations that may impact clients.
Proactively identify cross-sell opportunities and assist in upselling relevant insurance products to meet client needs.
Qualifications/Requirements
2+ years of experience in commercial insurance or customerservice, with a strong understanding of policy coverages and industry practices.
Strong organizational skills and attention to detail, ensuring accuracy in all aspects of client account management.
Exceptional verbal and written communication skills, with the ability to clearly explain policies and service offerings to diverse clients.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook), and familiarity with insurance agency management systems (e.g., AMS360, Applied Epic) is a plus.
Demonstrated ability to work effectively in a team-oriented environment while also managing individual tasks and deadlines independently.
Holds an active P&C (Property and Casualty) insurance license.
Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.
#LI-JR3
$29k-37k yearly est. 5d ago
Customer Development Representative
Dot Foods 4.4
Customer service associate job in Sterling, IL
Department: CustomerService and Development Reports To: CDR Team Leader Wage Range: $22.49-$33.73 per hour, plus bonus opportunity
To effectively grow sales with existing accounts deemed to have considerable growth potential. To manage accounts requiring additional maintenance and/or
with limited geographic access. You will also contribute to onboarding and creating a positive experience for new customers.
WHAT YOU'LL DO
• Primary Dot Foods contact for existing customers within the assigned region and assess, pursue, and close on business opportunities.
• Responsible for increasing average order size through proactive solicitation of business.
• Call preparation to evaluate and research sales and operational opportunities.
• Daily problem-solving/ resolution with both existing and potential accounts.
• Territory analysis/ responsibility for all developments and trends within the assigned territory
• Attend sales meetings/ participate in training activities.
• Applies lean thinking and tools to identify and eliminate waste in all areas of the position.
• Manage all order processing and administrative work for all assigned accounts.
YOU MUST HAVE
• Bachelor's degree or equivalent Dot experience
• Planning, organizational and self-motivating skills
• Ability to make proactive phone calls to customers and manufacturers
• Ability to influence customer behavior
• Strong decision-making skills
• Experience working in a fast-paced environment and handling multiple tasks
YOU MAY ALSO HAVE
• Previous sales experience
ROLE SPECIFICS
• Schedule: Monday through Friday, with some flexible hours and overtime needed as job needs change.
• Travel: Occasional overnight travel for company meetings or customer visits. Must have ability to travel independently, as needed, by various modes of
transportation, including plane, train, or automobile.
WHO WE ARE
Dot Foods makes products more accessible and affordable to the food industry. We streamline the supply chain and build valuable partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative
solutions thrive here.
WHAT DOT CAN OFFER YOU
As a family-owned and-operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an
inclusive working environment, we will provide you with:
• Competitive compensation package, including bonuses for successful performance
• Extensive benefits including medical, dental, 401k, and profit-sharing
• Significant advancement opportunities
Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations,
exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.
EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or
applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other
basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.
$22.5-33.7 hourly 3d ago
Customer Support Representative
Collabera 4.5
Customer service associate job in Milan, IL
Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention. Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility
Distributes additional product/service/policy information to customers, dealers
Develops common solutions to problems with team members to maintain required service levels.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$38k-50k yearly est. 23h ago
Customer Support Representative
Culligan 65Ia
Customer service associate job in Davenport, IA
Job DescriptionBenefits:
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
We offer competitive compensation & benefits including:
Medical
Dental
Vision
life
401(k)
Paid time off
Company Overview
As the worlds leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state of the art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems and whole-house filtration systems.
Job Summary
Culligan Water is seeking an individual experienced in customer-focused positions. The customerservice representative works directly with customers to fulfill orders, resolve problems, and attend to related needs. Our products include water softeners, drinking water systems and solutions for problem water.
The goal of this position is to supply a superior level of service that exceeds the customers expectations. To be a successful customerservice rep, you should be detail orientated, organized, and have strong interpersonal and communication skills.
Responsibilities
Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts.
Follow company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
Provide proactive sales support to assigned customer accounts by developing close relationships with the customer base.
Answer customer inquiries on the telephone.
Schedule service and delivery orders. Coordinate schedules with the service/operations team.
Bill service, delivery, and new installation orders.
Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans.
Refer unresolved customer grievances to designated departments for further investigation.
Follow all rules and regulations pertaining to safety and Culligan policies.
Complete any other responsibilities as assigned.
Must be able to lift 50 lbs
Qualifications
High school diploma or GED.
Minimum two years of customerservice experience preferred.
Strong time management and project management skills.
Proficient in Microsoft Office (word, excel, outlook).
Excellent communication skills, both written and verbal.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies in this position.
Resourcefulness, Customer Focus, Team Player, Adaptability, Integrity, Detail Orientated, Communication, Accountability, Organization
$34k-43k yearly est. 28d ago
Automotive Customer Service Advisor - 3709
Tupeloms
Customer service associate job in Davenport, IA
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customerservice skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring CustomerService Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customerservice/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The CustomerService Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customerservice or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customerservice and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
$28k-35k yearly est. 5h ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer service associate job in Davenport, IA
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated CustomerService Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a CustomerService Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customerservice standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$28k-33k yearly est. 9d ago
Customer Service / Winner's Circle
Daveandbusters
Customer service associate job in Davenport, IA
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Salary Range:
7.25
-
11.75
We are an equal opportunity employer and participate in E-Verify in states where required.
$29k-39k yearly est. Auto-Apply 60d+ ago
Customer Service Associate
Hertz 4.3
Customer service associate job in Moline, IL
The CustomerServiceAssociate provides customerservice that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customerservice. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.
Wage: $16.00/hr.
Qualifications:
3+ years of demonstrated experience in customerservice, with experience in operations and sales. Rental car experience a plus. Excellent customerservice skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills
Apply today and shift your career into drive for tomorrow!
Benefits and Perks:
Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:
Up to 40% off the base rate of any standard Hertz rental
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
$16 hourly Auto-Apply 7d ago
Retail Customer Service Specialist (Shared-Multiple Locations)
1715 High School
Customer service associate job in Davenport, IA
The individual selected for this role will be expected to work at Store #3507, located at: 3871 Elmore Avenue, Ste B, Davenport, IA 52807
This is a Part-Time job.
Starting Pay: $16.26/hr or based on relevant experience
This position is essential to the success of our retail stores. CustomerService Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. CustomerService Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. CustomerService Specialists are tasked with achieving excellent customerservice, while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver's License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customerservice position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
$16.3 hourly Auto-Apply 60d+ ago
Retail Associate
Davenport Ia 4.3
Customer service associate job in Davenport, IA
GENERAL PURPOSE\:
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customerservice and operational goals.
ESSENTIAL FUNCTIONS:
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction.
Provides prompt and efficient responses to Customers at all times. Responds to CustomerService calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
Represents and supports the Company brand at all times.
Maintains a professional appearance, and adheres to the Company dress code at all times.
Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
COMPETENCIES:
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
Ability to perform basic mathematical calculations commonly used in retail environments.
PHYSICAL REQUIREMENTS/ADA:
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Associates who work Stockroom shifts\: Ability to regularly push, pull and lift more than 20 pounds.
SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
$23k-27k yearly est. Auto-Apply 60d+ ago
Entry Level Customer Service/Sales
Global Elite Group 4.3
Customer service associate job in Davenport, IA
Ambition over experience Are you ready to redefine your career and enjoy the freedom of working from anywhere? We're on the lookout for individuals hungry for success, seeking a work environment that prioritizes flexible schedules, residual income, and unlimited growth potential. Join us for a unique opportunity where mentorship takes center stage, fostering collaboration instead of competition.
Why Choose Us: • Location Freedom: Embrace the freedom to work from anywhere in the world, allowing you to create your ideal work environment. • Residual Income: Shift your mindset from one-time earnings to longterm success with a focus on residual income. Build a sustainable stream of earnings that continues to grow over time. • Unlimited Growth Potential: Break free from limitations and explore endless personal and professional growth possibilities. Your success has no bounds here. • Mentorship-Centric Culture: Experience a supportive culture where mentorship is not just a buzzword but a fundamental aspect of your journey. Grow in the business with guidance, not by competing against others.
Your Journey: • Residual Income Development: Learn the art of cultivating residual income streams, ensuring financial stability and growth. • Unlimited Growth: Explore opportunities for unlimited growth as you chart your course in a company that values your ambition. • Mentorship Embrace: Engage with mentors invested in your success, providing guidance and insights to help you flourish in the business. • Flexible Excellence: Harness the power of a flexible schedule to achieve excellence in your work without sacrificing personal freedom.
Qualifications: • Ambition Over Experience: No prior experience is necessary - we value ambition, determination, and a hunger for success. • Adaptability: Thrive in a dynamic work environment, embracing change as a catalyst for growth. • Tech-Enthusiast: Comfortable utilizing technology to enhance your productivity and collaboration.
If you're ready to embark on a career where your success is not a solitary journey but a shared venture, apply now. Let's build something extraordinary together.
Ignite your potential - Apply today!
$26k-33k yearly est. Auto-Apply 60d+ ago
Retail Associate
Moline Il
Customer service associate job in Moline, IL
GENERAL PURPOSE\:
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customerservice and operational goals.
ESSENTIAL FUNCTIONS:
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction.
Provides prompt and efficient responses to Customers at all times. Responds to CustomerService calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
Represents and supports the Company brand at all times.
Maintains a professional appearance, and adheres to the Company dress code at all times.
Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
COMPETENCIES:
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
Ability to perform basic mathematical calculations commonly used in retail environments.
PHYSICAL REQUIREMENTS/ADA:
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Associates who work Stockroom shifts\: Ability to regularly push, pull and lift more than 20 pounds.
SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
$26k-33k yearly est. Auto-Apply 60d+ ago
Customer Service Technician HME-Full time-Clinton
Regional Health Services of Howard County 4.7
Customer service associate job in Clinton, IA
Responsible for performing all processes related to Home Medical Equipment (HME) referrals including obtaining all necessary patient and prescription information, verification of insurance benefits, ensuring receipt of required documentation, entry of patient information and order information into the Brightree system, communication of delivery/pickup arrangements and financial responsibility, as well as other general office duties as assigned. Responds to Home Medical Equipment customer inquiries/concerns and performs research and follow-up in a timely, professional manner.
SCOPE OF SERVICE:
Clients, families, third party payers, physicians, referral sources, community, and hospital staff.
ESSENTIAL FUNCTIONS:
1. Adheres to the principles of caring and expected behaviors outlined in MercyOne Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne Medical Center's Mission and Values.
2. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical and professional behavior.
3. Performs other duties consistent with purpose of job as directed.
4. Receives and processes inquiries and referrals from internal and external sources for products/services provided by MercyOne Clinton Home Medical Equipment utilizing appropriate policies, guidelines, and standards.
5. Provides pricing information, confirms medical criteria for equipment and investigates other equipment and supply needs with the referral source.
6. Performs reimbursement procedures related to HME such as insurance verification, obtaining physician orders and necessary documentation, etc. in a timely and accurate manner.
7. Assures all information is complete and accurate. Generates and enters order information into Brightree.
8. Ensures compliance with regulatory bodies such as CMS, The Joint Commission, and others.
9. Researches and responds to questions/concerns from customers and/or referral sources related to HME equipment.
10. Assists MercyOne Clinton Home Medical Equipment management to meet targeted operational benchmarks and quality indicators.
11. Participates in orienting, educating, and mentoring staff as necessary and requested.
12. Excellent verbal and written communication skills.
13. Ability to work with people in a professional, positive manner and positively promote Home Medical Equipment. Excellent interpersonal skills.
14. Effective computer skills.
15. Ability to work and make decisions and problem solve independently.
16. Responsive to the needs of internal/external customers and promotes customer satisfaction.
17. Adheres to the MercyOne Clinton Medical Center Citizenship Standards and Service Excellence Standards.
18. Ability to perform effectively under stressful situations with frequent interruptions to meet deadlines in a timely manner and with accuracy.
19. Able to organize, prioritize and function in a fast-paced environment.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS:
1. During an 8-hour shift, may sit 7 hours, stand/walk ½ hour each.
2. Requires occasional bending, stooping, reaching, pushing, and pulling.
3. Use of hands for simple and firm grasping, fine manipulation, and repetitive motion work (typing, data entry).
4. Must be able to hear speech, speak and see at near visual acuity level.
5. Able to maintain high level of concentration with many interruptions and attain expected deadlines.
6. Will require some lifting/carrying objects weighing up to 70 pounds.
MINIMUM EDUCATION, LICENSURE, CERTIFICATION, AND EXPERIENCE REQUIRED:
1. High school or equivalent graduate.
2. 1-2 years' experience in a customerservice and/or office area preferred.
3. Prefer background in home medical equipment or another related medical/health field.
4. Prefer background/experience in medical equipment, HME reimbursement/coverage and regulatory standards.
5. Medical terminology background preferred.
Description:
At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well.
Join the MercyOne Family! We are looking to hire a CustomerService Tech - Home Medical Equipment.
As a CustomerService Tech - HME at MercyOne, you will perform duties related to delivery, set up, installation and/or fitting of home medical equipment. Ensures equipment is appropriate and safe for home use by the client/caregiver and instructs on use of equipment following manufacturer's guidelines, regulatory standards, and homecare policies/procedures. Assures that the proper documentation is obtained from the client and paperwork is completed in a timely and accurate manner. Must demonstrate the characteristics of excellence in customerservice to positively promote homecare to all customers.
* Performs all duties related to delivery, set up, installation and/or fitting of home medical equipment.
* Works independently making service and delivery calls if needed, and performs repairs as required.
* Ensures equipment is appropriate and safe for use by the client/caregiver and instructs on use of the equipment following guidelines, regulatory standards, and policies/procedures.
* Ensures that the client/caregiver understand and can demonstrate the instructions given.
* Prepares all equipment/supplies for delivery and ensures it is in proper working order. Schedules deliveries in a cost effective and efficient manner.
* Communicates to client all pertinent company services and billing information in accordance with policies/procedures and ensures the client's understanding of such.
Employment Type:
Full time
Shift:
Day Shift. On call weekly, every 3 weeks (including weekends and holidays)
General Requirements:
* Minimum of 1-2 years of prior customerservice experience required.
* Minimum of 1-2 years of delivery/driver experience required.
* Knowledgeable on DOT regulations for the states being served and/or apply adaptive devices.
* Must have a valid driver's license and proof of insurance must be submitted and will be maintained throughout employment.
* Must have a general working knowledge of computers and department specific software.
* Within the first year of employment, must complete all assigned training and orientation and can demonstrate competency within each area.
* Previous experience and knowledge in Home Safety Fire and Electrical Hazards preferred.
Education:
* Must have high school diploma or equivalent.
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
$30k-35k yearly est. 4d ago
Retail Sales Associate / Customer Service
BP Retail Partners Inc.-Batteries Plus
Customer service associate job in Davenport, IA
Job Description
Who We Are Looking For:
We are looking for Motivated Associates who enjoy working with people and solving problems. New Assoicate must be availalbe mornings and afternoons. Customerservice is our business and we must exceed our customers' expectations. We do this by listening, asking questions, researching, and then offering a solution. A successful associate will identify and offer additional products that meet the needs of our customers. Most of our customers are not sure what will solve their problem; it is our associate's duty to find the solution. On a daily basis you will be working with Smart Phones, Batteries, Bulbs and other products that need to be tested and repaired. Additional duties included: answering phones, completing reports, inventory control, and general store management.
Is This You?
We are looking for associates eager to work, have a high level of computer aptitude, and who continually want to increase their index of knowledge. Being tech savvy is a huge benefit and will pay off with additional earning potential.
Ideal candidates will be: organized, be a self- starter, have excellent communication skills, listen more than they talk and be able to get to work by possessing a valid driver's license. If you have that type of skill set and experience in Retail Sales or device repair we want to talk to you.
Who We Are:
Batteries Plus Bulbs is the nation's first, largest and fastest growing battery and light bulb franchise of its kind, becoming the single source supplier for all battery and light bulb power needs.
In 2010 Batteries Plus was named to the INC 5000 list of America's fastest-growing private companies.
In 2016 Batteries Plus Bulbs formally added the "We Fix It Division" as the Premier Smartphone and Mobile Device repair destination.
Take your career to the next level and join a proven leader in their industry.
Batteries Plus Stores are independently owned and operated. You are applying with BP Logic INC. who operates multiple stores in the Eastern Iowa and Western Illinois area.
TAKE YOUR CAREER TO THE NEXT LEVEL AND JOIN A PROVEN LEADER IN THEIR INDUSTRY
Job Posted by ApplicantPro
$22k-30k yearly est. 24d ago
Customer Service Coordinator
Marshalls of Il
Customer service associate job in Sterling, IL
Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customerservice and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customerservice.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
2901 E Lincoln Way
Location:
USA Marshalls Store 1566 Sterling ILThis position has a starting pay range of $16.00 to $16.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$16-16.5 hourly 12d ago
Inside Sales / Customer Service - HVAC / Plumbing
Bornquist Inc.
Customer service associate job in East Moline, IL
Bornquist, one of the premier Manufacturer's Reps in the Chicagoland area, has built dominant brand name recognition for every product that it represents in the Commercial, Industrial, HVAC, and Plumbing markets in Northern Illinois. We offer competitive pay, benefits, and a friendly work environment for all employees. We focus on professional development by providing the necessary training for all employees to remain up-to-date on all our manufacturers and current technologies.
We believe our employees and customers will recognize us as a leader in our industry and a valuable resource!
We invite you to apply to be a part of our winning team!
We are an Equal Opportunity Employer: disability/veteran.
Benefits:
Medical (HMO, HSA & PPO options), Dental, Vision, Generous Profit Sharing and 401k Program, Short Term & Long Term Disability, Employee Assistance Program, Employee Discounts through ADP LifeMart/LifeCare, Paid Time Off
Position summary:
This position is responsible for interacting with customers to provide information in response to inquiries about products and/or services and to address and resolve customer issues. Inside Sales Representatives also enter and release orders obtained via phone, fax, e-mail and Outside Sales. Additionally, this position also assists in less technical product and system troubleshooting and replacement parts identification.
Duties and Responsibilities:
Confers with customers by telephone, fax or email to provide pricing, availability and technical information about products and/or services.
Takes, enters, changes, expedites and cancels customer orders as required.
Works with engineers to ensure approval of submittals before final release of projects. Once approved, release jobs for order in our enterprise software.
Follows up to learn who was awarded the job, once jobs are bid. Notifies salesman responsible for the awarded contractor/wholesaler.
Creates and processes quotes using manufacturer's and supplier's software/ecommerce sites as necessary.
Works with customers and Purchasing Agent to process non-warranty return material requests.
Processes A/R debit and credit memo requests to resolve billing issues.
Works with sales, purchasing, service department, warehouse, suppliers and customers as necessary to ensure resolution of customer concerns or issues.
Records in CRM system details of customer interactions or transactions, quotes, inquiries, complaints, or comments, as well as actions taken.
Builds and maintains relationships with manufacturers, suppliers, engineers, contractors, end users and wholesalers.
Performs other related duties as assigned by management.
Qualifications:
High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience. Associates Degree in Technical field preferred.
Computer skills required:
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality required.
Proficiency utilizing Enterprise software preferred (Prophet 21 by Epicor). Training can be provided.
Other skills required:
Excellent customerservice skills with a strong desire to go above and beyond to exceed customer expectations.
Strong mechanical aptitude and understanding of the systems and equipment technicians are working on and the tools they use.
Talking to others to convey information effectively.
Resolving conflicts, hiring, developing and motivating employees.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
The ability to accurately assess customer needs, meeting quality standards for services and evaluation of customer satisfaction.
Competencies:
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
CustomerService - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Physical Demands and Work Environment:
Frequently required to stand, walk, and sit.
Continually required to utilize hand and finger dexterity.
Occasionally required to climb, balance, bend, stoop, or kneel.
Continually required to talk or hear.
Continually utilize visual acuity to read technical information and use a keyboard.
Occasionally required to lift/push/carry items less than 25 pounds.
Specific vision abilities required by this job include: close vision; distance vision; depth perception and ability to adjust focus.
$24k-32k yearly est. Auto-Apply 60d+ ago
Service Officer
Deere Employees Credit Union 3.6
Customer service associate job in Moline, IL
SERVICE OFFICER SUMMARY: The Service Officer is responsible for creating the experiences members of Deere Employees Credit Union receive when they ask for help or direction. The Service Officer must be extremely empathetic to member concerns while supremely confident in their ability to guide the member to solutions that accomplish both the member and credit union goals. The Service Officer is charged with transitioning members from traditional methods of banking to 21
st
Century banking while creating “Experiences that are Legendary.” Service requests must be conducted in a way, as defined by the member, that are fast, easy, and fun and will be broad in scope as most requests should be able to be completed within the Member Experience Center. ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Promotes the DECU Service Commitment and exemplifies internal service standards; we care, we serve, we teach, and we learn.
Proactively educates and empowers members to utilize beneficial products and services.
Supports all areas of the Member Experience Team by providing expert level service to members after products or services have been added to accounts.
Acts as the voice of the member by recognizing when processes or products are not Fast, Easy, and Fun, is empowered to do what is right for the member in that moment and notifies the appropriate teams to ensure these processes are changed.
Communicates with members via a variety of methods to include face to face,phone, email, text and live chat while adhering to the Member Experience Excellence standards.
Processes a variety of financial transactions for members including the opening and closing of specialty accounts, issuing checks, transferring funds, processing VISA cash advances, initiating wire transfers, instant issuance of debit cards, and maintaining member accounts.
Responds to member inquiries regarding the operation of accounts and access to services. Resolves account discrepancies, balances and reconciles accounts, adds or reduces service features on various accounts, and assists members to make the most effective usage of service offerings.
Works through complex debit and credit card issues to successful resolution as determined by the member.
Assists members in accessing all digital services and asks probing questions to ensure the member is utilizing the features that best meet their needs
Provides support to our frontline sales team in assisting members with complex debit, credit, account and digital issues, that are outside of their scope of knowledge to ensure the member has the most optimal experience and their issue is resolved
Reviews and works various daily, weekly, and monthly reports
Educates members about beneficial products and services to support moving all members to our most valuable member segments.
Operates personal computer to accurately post transactions, access account information, balance transactions, and generally update member account transactions and information.
ADDITIONAL RESPONSIBILITIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. QUALIFICATIONS: Knowledge Of:
Credit Union's products and services
Credit Union policies and procedures pertaining to member experience and service
Ability To:
Operate a PC using the following software applications Windows, Outlook, Word, and Excel.
Operate the Credit Union's financial software to access member accounts to perform transactions, account inquiries, and all other member service functions.
Learn the differences in products and services offered by other financial institutions to those offered by DECU.
Provide exceptional member service in keeping with the DECU Service Commitment and MX Manifesto.
Communicate effectively with members and process requests timely and accurately.
Work through complex member issues with patience, empathy, and confidence.
Use positive language and demonstrate appropriate tone based on interaction.
Relate to members on a human level
REQUIRED EDUCATION AND EXPERIENCE:
High School diploma or GED and two years of related customerservice experience.
Bilingual preferred
License or Certification:
Bondable
Acceptable Credit History
Compensation & Benefits:
Salary Range: $37,600-$56,400
Health, Dental & Vision Benefits
Bonus opportunity
401(k) with match and profit sharing
Paid Time Off
$37.6k-56.4k yearly 60d+ ago
Service Writer - 4pm to Midnight
Iowa 80 Truckstop Inc.
Customer service associate job in Walcott, IA
Starting wage: $16.00 an hour! With a opportunity to earn commission once fully trained.
Shift available: 4:00pm to Midnight weekends and holidays a must!
On-site training!!
Full time plus benefits!
Iowa 80's Diesel Service Center, one of the largest in the nation, is now seeking Service Writers/Parts Counter Advisors to work our parts counter. Our Service Advisors are responsible for writing up work orders, working with trucking companies on approvals for work, answering phone calls and creating a repeat experience for our customers. This person is a VITAL link between customers and our mechanics! This individual must be flexible on availability.
Service Writers/ Parts Counter Advisors always maintain a professional attitude with sincerity and enthusiasm reflecting the store's commitment to our customers and Iowa 80's mission: A place where people want to stop.
Responsibilities
Provide fast, efficient, and friendly customerservice with 100% satisfaction.
Developing strong customer relationships through successful management of customer needs
Write work orders and enter information into the computer system.
Work in and contribute towards a culture of safety.
Requirements
Must have a valid driver's license.
Must be able to pass a physical.
Must have experience working in sales or a customerservice environment.
Willingness for flexibility to cover shifts when needed.
Benefits
Paid every Friday!
Potential to earn an additional weekly commission!
Career Development Training
Excellent Health Insurance - Dental Insurance - Life Insurance
Generous discounts on meals, merchandise, AND FUEL!
Gain financial security with a 401K retirement plan that offers a company match
Flex Spending and Dependent Care Accounts
Paid Vacation
Profit Sharing
Tuition Reimbursement/Educational Assistance up to $1500 a year!
Employee Recognition Program
Iowa 80 Truckstop is committed to providing a safe work environment. We require a pre-employment drug test and background check as well as random drug testing for employees. This is an on-site position and not remote. Iowa 80 is unable to sponsor a Visa.
Salary Description $16.00 an hour
$16 hourly 5d ago
Customer Support Representative
Collabera 4.5
Customer service associate job in Milan, IL
Collabera is an industry leading IT recruitment & staffing services agency. Top 10 in the U.S. Ranked 'Best Staffing Firms to Work For' 6 years in a row.
Job Description
Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention.
Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility
Distributes additional product/service/policy information to customers, dealers
Develops common solutions to problems with team members to maintain required service levels.
Additional Information
All your information will be kept confidential according to EEO guidelines.
How much does a customer service associate earn in Davenport, IA?
The average customer service associate in Davenport, IA earns between $21,000 and $36,000 annually. This compares to the national average customer service associate range of $24,000 to $40,000.
Average customer service associate salary in Davenport, IA
$27,000
What are the biggest employers of Customer Service Associates in Davenport, IA?
The biggest employers of Customer Service Associates in Davenport, IA are: