Customer service associate jobs in Delaware - 861 jobs
Crisis Engagement Specialist
Delaware Guidance Services 2.8
Customer service associate job in Dover, DE
Delaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by JCAHO. In 2020, we were honored as a Compassionate Champion for our dedication to serving youth and families using a trauma-informed approach.
Through DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers.
Our client population is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many of our clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youth
Why Work at Delaware Guidance Services?
DGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following:
Competitive Compensation
Incentive Pay for Specific Roles
Generous Paid Time Off (starting at 44 days of paid leave a year)
Up to 6% Annual Contribution to Your Retirement Fund
Free Professional Development Opportunities
Medical, Dental and Vision Insurance
Life and Long-term Disability Insurance
Position Highlights:
Generous benefits and time off policies
Ability to work with children through a mission driven organization
Signing Bonus Eligible
Summary/objective
Under the supervision of the Crisis Integrated Services Coordinator, the Engagement Specialist plays a crucial role in coordinating care and providing support to children and youth experiencing crises. This position is responsible for conducting outreach and follow-up to children and families who have engaged with crisis services, with a particular focus on those who decline or disengage. The role includes delivering evidence-based Caring Contacts, reconnecting former clients, coordinating care, and fostering engagement through compassionate, proactive communication. The ideal candidate will have experience working in crisis management, case management, or child/youth services, and will be adept at collaborating with multidisciplinary teams to deliver comprehensive support to at-risk youth in Delaware.
Essential functions:
Caring Contacts and Crisis Reconnects
Implement the Caring Contacts protocol through phone calls, mailers, and electronic communication, based on an evidence-based model designed to reduce suicide risk.
Make supportive outreach to discharged clients at designated intervals post-treatment.
Client Engagement and Follow-Up
Conduct outreach to children and families who decline or disengage from crisis services to encourage participation and offer support.
Maintain contact with former clients and families to assess ongoing needs and provide appropriate referrals or follow-up.
Serve as a point of contact for post-discharge engagement, ensuring continuity of care and supporting client wellness.
System Engagement and Resource Coordination
Collaborate with internal and external service providers to support client care plan, ensuring that all immediate and ongoing needs are addressed including appropriate follow-up and referrals for services.
Coordinate services and follow-up by phone and email, ensuring accurate and timely information exchange.
Assist in scheduling follow-up appointments or connecting families with ongoing mental health support.
Serve as the primary point of contact and act as a liaison between the crisis program, community agencies, schools, and other relevant stakeholders to ensure that all services are integrated and coordinated effectively.
Advocate for the needs of youth and families within the program and with external agencies, ensuring that services are delivered in a culturally competent and client-centered manner.
Identify community resources and support services for youth and families, ensuring that they are connected with appropriate services such as mental health counseling, housing, educational support, etc.
Help youth and families navigate systems, including insurance, legal, educational, and other social services, to ensure holistic support.
Documentation and Reporting:
Maintain accurate and up-to-date records of all client interactions and collateral follow-ups in accordance with program policies and state regulations.
Prepare and submit regular case updates and reports, including documentation of progress, barriers, and recommendations for further intervention or resources.
Competencies/ Capabilities:
Crisis Management: Ability to effectively assess and manage urgent, high-stress situations while providing emotional support and practical solutions.
Collaboration: Strong teamwork and interpersonal skills, with the ability to work with diverse stakeholders.
Problem Solving: Capacity to think critically and find solutions quickly in complex, time-sensitive situations.
Communication: Excellent verbal and written communication skills, with the ability to clearly explain complex information.
Empathy and Compassion: A compassionate approach to working with children and families in crisis, with an understanding of trauma and mental health issues.
Cultural Competency: Understanding and respecting the diversity of youth and families served, and providing services in a culturally sensitive manner.
Supervisory responsibilities: none
Work environment: Office based, Partial telecommuting with approval
Physical demands:
Prolonged periods of sitting at a desk and working on a computer
May be requested to lift up to 15 pounds periodically
Travel required: schools, client homes, community agencies, etc.
Minimum qualifications:
Bachelor's degree in Social Work, Psychology, Sociology, or related field.
Two years of experience in case management, preferably in healthcare, mental health services, or crisis intervention programs.
Familiarity with Delaware's behavioral health systems, state regulations, and community resources for children and families.
Preferred qualifications:
Advanced degree in a related field
Experience working in a 24/7 crisis response program
Bilingual (Spanish-English) language skills are a plus
EEO:
Delaware Guidance Services is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
$44k-65k yearly est. Auto-Apply 3d ago
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Inhouse Consultant (m/w/d) SAP Customs (GTS)
Doehler
Customer service associate job in Delaware
Reference ID: 41893 Are you interested in high-quality, natural, and tasty nutrition? We are! It's our ambition to shape the future of nutrition. Döhler is a leading global producer of natural ingredients and solutions for the food, beverage, lifestyle and nutrition industries. We use innovative technology to process plant-based raw materials and enrich products such as lifestyle drinks, cereals, dairy, and confectionery goods for almost every well-known brand. Close to 10.000 dedicated employees in more than 70 countries share one common goal - to ensure that millions of people around the world enjoy the products created by us.
We strive to inspire and empower our employees in everything we do, and we invite you to join our team - together WE BRING IDEAS TO LIFE.
Your Mission:
As an Inhouse Consultant (m/f/d) SAP Customs (GTS), you will play a key role in shaping and optimizing our global customs processes in the SAP environment. You will be the driving force behind innovative solutions, ensuring our customs procedures run smoothly and efficiently
Your Responsibilities:
* Project Leadership with Drive: You will lead exciting customs projects in the SAP environment from A to Z - from conceptualization to successful implementation
* Business Partnering: You will be the first point of contact for all digital customs-related queries, providing strong support to our business departments
* Visionary for Customs Processes: With enthusiasm, you will develop comprehensive customs concepts, bring them to life in SAP, and seamlessly integrate them into our logistics processes
* Architect of Best Practices: You will analyze existing workflows, identify optimization opportunities, and develop forward-thinking best practice processes and organizational models
* Shaper of the Global IT Strategy: Together with your colleagues, you will help craft our global IT strategy and implement it effectively
* Trendsetter and Innovation Scout: You have a keen sense for the latest IT trends and innovations, assessing their potential for our area
Your Profile:
* Strong Academic Background: Successfully completed studies in (Business) Informatics, a natural science, or a comparable qualification
* Customs and Supply Chain Expert: A strong understanding of complex customs and supply chain management processes (logistics and production)
* Customs Pro: Familiarity with customs documents, excise duties, as well as the use of customs warehouses and active refinement
* SAP Guru: Extensive experience in SAP GTS, as well as R/3 or S/4 in the modules SD, MM, LE, and related areas
* Analytical Thinker with a Hands-On Mentality: Strong analytical and conceptual abilities paired with a practical approach to problem-solving
* Strong Communicator and Persuasive: Ability to clearly communicate complex matters and inspire others with your solutions - in both German and English
* Willingness to Travel with Discretion: Occasional travel to other locations (max. 10%)
Your Benefits
* Culture: Friendly and informal atmosphere, family-owned company, flat hierarchies, short communication channels, and helpful colleagues
* Impact: You are an integral part of our business success and make an important contribution to the future of nutrition
* Empowerment: You can fully unleash your potential and have the opportunity to take on responsibilities
* Digitalization: We maintain excellent partnerships with market-leading innovators, allowing you to access and work with state-of-the-art technologies
* Anniversary and special payments
* Employee referral bonuses
* Additional benefits: Christmas parties, events, financial benefits, and online shop discounts (e.g., IT leasing, mobile phone contracts, shopping, and travel discounts, etc.)
* Welcome@Döhler: Onboarding event for all new colleagues, as well as several weeks of individual training
* Döhler Academy: You have the opportunity to continuously develop your education further through internal and external training programs
* Food is taken care of: On-site cafeteria with regional and varied cuisine and complimentary drinks
* Stay fit: Take advantage of local sports offerings at reduced prices
* Mobility: Subsidized Germany ticket or JobRad
* Insurance benefits such as company pension plans and accident insurance
* Global growth trajectory: Challenging and internationally oriented work at our headquarters in Darmstadt
* Attractive location in Darmstadt: Easily accessible by train, bus, on foot, or by car (free parking)
Equal opportunities for all
We welcome applicants, who are just as diverse as we are - regardless of age, ancestry, disability, ethnic origin, gender, nationality, religion, sexual orientation, social background or any other characteristic protected by applicable laws, regulations and ordinances.
Become a part of our team and apply online trough our career portal to the attention of Naima Mohamad. Please note that we are unable to consider or return application documents sent by mail
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$67k-111k yearly est. 60d+ ago
Customer Acquisition and Marketing Platforms, Enablement Services - Product, Executive Director
JPMC
Customer service associate job in Wilmington, DE
Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
As a Product Director within the Customer Acquisition and Marketing Platforms (CAMP) Team, you will lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. The Applicant Services Executive Director will play a pivotal role in enhancing the applicant experience by providing innovative design, comprehensive support and guidance throughout the applicant process for all of CAMP. This position requires a strategic thinker with strong collaborative skills to drive initiatives, navigate industry changes, and maintain a competitive edge in the market.
Job responsibilities
Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
Owns product performance and is accountable for investing in enhancements to achieve business objectives
Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
Lead the modernization, growth, and maintenance of applicant services strategies, ensuring alignment with organizational standards and priorities.
Establish strong relationships with partners and providers to ensure seamless applicant experiences and represent applicant services in interactions with local regulators.
Coordinate across Operations, Client Service, and Technology to align service development with overall market strategy, while partnering with Compliance to adhere to regulatory frameworks.
Maintain a strong focus on risk and controls, ensuring issues are identified, escalated, and managed effectively and transparently.
Plan and deliver innovative information to applicants efficiently in various formats, contributing to documentation related to applicant services.
Demonstrate principled leadership in aspects of culture and conduct, articulating the organization's competitive proposition and key differentiators.
Required qualifications, capabilities, and skills
8+ years of experience or equivalent expertise delivering products, projects, or technology applications
Extensive knowledge of the product development life cycle, technical design, and data analytics
Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Experience driving change within organizations and managing stakeholders across multiple functions
Possess a comprehensive knowledge of the applicant lifecycle and solid understanding of business processes and risk controls.
In-depth understanding of market participants, client requirements, and market practices, demonstrated through established relationships and previous achievements.
Proven track record in delivering and managing change effectively, with strong analytical, problem-solving, and process re-engineering skills.
Exceptional communication and presentation skills, with the ability to convey clear, concise messages and leverage the broader organization to achieve objectives.
Excellent organizational and time management skills, with the ability to manage and prioritize multiple tasks across different time horizons while meeting deadlines.
Proven ability to manage teams both directly and through dotted-line relationships, as well as across support areas to achieve overall objectives, with a strong understanding of the regulatory environment and its impact on applicant services.
Preferred qualifications, capabilities, and skills
Recognized thought leader within a related field
Candidate should be a significant market participant and able to represent clients in discussions and seminars
A confident executive who engages effectively with all levels, secures support for initiatives, and communicates market developments engagingly
Capable of managing diverse activities over time, with strong prioritization skills
$44k-92k yearly est. Auto-Apply 60d+ ago
Customer Service Associate
Agilent Technologies 4.8
Customer service associate job in Wilmington, DE
Agilent Technologies is seeking a dynamic and detail-oriented CustomerServiceAssociate to join our team. This role plays a critical part in managing and enhancing the end-to-end customer journey, from initial order to final product delivery and beyond. You will serve as a key liaison between customers and internal stakeholders to ensure seamless service delivery, resolve complex issues, and contribute to process improvements.
Key Responsibilities:
Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes, customerservice requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
Manages and coordinates the end-to-end customer experience (from order to installation) by applying a broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
Resolves customerservice issues for complex, multi-country, or multi-regional accounts.
Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics, and service delivery to resolve customer inquiries.
Influence production schedules, shipping logistics, and pricing adjustments when necessary to meet customer needs
May identify and follow up on business opportunities.
May be responsible for project management of country, regional or multi-country projects.
Works on customerservice assignments with broadly defined objectives
Solves straight-forward issues, challenges, and problems within the field of specialization.
Qualifications
Bachelor's or Master's Degree or University Degree or equivalent.
No prior experience is required; Prior Customerservice experience is preferred.
Requires general proficiency with tools, systems, and procedures to accomplish the job.
Preferred Experience with Microsoft Office Suite (Excel, PowerPoint, and Word)
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Additional Details
This job has a full time weekly schedule. Applications for this job will be accepted until at least November 25, 2025 or until the job is no longer posted.The full-time equivalent pay range for this position is $22.89 - $35.76/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: ************************************* Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: NoShift: DayDuration: No End DateJob Function: CustomerService
$22.9-35.8 hourly Auto-Apply 60d+ ago
Customer Relationship Specialist
Dupont de Nemours Inc. 4.4
Customer service associate job in Wilmington, DE
Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics.
At Qnity, we're more than a global leader in materials and solutions for advanced electronics and high-tech industries - we're a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.
Summary
The Customer Experience Organization is seeking a motivated and detail-oriented Customer Relationship Specialist focusing on the Semiconductor businesses in the Americas. This role aims to drive business results and enhance customer experience in a competitive market environment.
The successful candidate will play a pivotal role in managing top tier, key customer accounts by overseeing order and supply status, employing analytical skills to assess delivery-to-promise performance, and translating insights into operational support and commercial strategies.
The specialist will collaborate closely with Supply Chain, Commercial, CustomerService Representatives, and Logistics to fulfill customer needs effectively and enhance overall operational efficiency. This role offers an exciting opportunity for individuals who thrive on improving customer satisfaction and commercial excellence processes.
Key Responsibilities:
Cross-Functional Collaboration: Partner with Supply Chain, CustomerService, and Commercial teams to enhance operational efficiency to address specific customer needs.
Root Cause Analysis:
Conduct data reviews to identify patterns in order data (regions, SKUs, customers, timeframes).
Collaborate with cross-functional teams to identify causes of delays related to inventory shortages, production constraints, inaccurate lead times, or process errors.
Customer Communication Support:
Proactively manage and communicate critical orders and revised delivery dates; review capacity constraints and customer inventory levels.
Escalates and helps prioritize critical customers or strategic accounts for expedited handling
Order Prioritization & Allocation:
Enforce business rules for order allocation based on revenue impact and customer tier during supply constraints.
Engage in scenario planning to evaluate fulfillment options and communicate tradeoffs to Sales leadership.
Process & System Accuracy:
Validate lead times, shipping conditions, and ATP settings in CRM/ERP systems to ensure accuracy.
Ensure compliance in order entry aligned with contractual terms.
Reporting & Visibility:
Maintain a Late Order Dashboard for real-time visibility to Sales leadership and CustomerService.
Track performance metrics such as OTIF (On-Time-In-Full), backlog aging, and root cause categories for ongoing improvement initiatives.
Continuous Improvement:
Document lessons learned and integrated insights into Sales & Operations Planning (S&OP) processes.
Review and refine order promising rules and escalation protocols for continuous operational enhancement.
Customer Engagement: Improve customer experience by addressing inquiries, understanding their needs, and gathering market intelligence.
Minimum Skills Required:
Strong interpersonal, verbal, and written communication skills for effective interaction with customers and internal teams.
Proven ability to collaborate across various teams, including sales, supply chain, logistics, marketing, finance, and customerservice.
Proficient in data analysis and reporting to enhance delivery performance.
Ability to manage multiple tasks and prioritize deadlines effectively.
Skilled in identifying areas for improvement and developing actionable solutions.
Intermediate to advanced proficiency in Microsoft Excel, PowerPoint, and Word.
Familiarity with enterprise technologies and systems (e.g., SAP, Order-to-Cash processes, SharePoint); Salesforce.com experience is a plus.
Understanding sales processes to align operational strategies with business objectives.
Demonstrated flexibility and adaptability in a fast-paced, dynamic environment.
Preferred experience in customerservice, logistics, operations, or manufacturing.
Proficiency in English is required; additional language skills are a plus.
Additional Information:
Customer travel may be required.
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Qnity is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.
Qnity offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.
We use Artificial Intelligence (AI) to enhance our recruitment process.
$52k-64k yearly est. Auto-Apply 9d ago
PT Customer Service Associate
Ahold Delhaize
Customer service associate job in Delaware
Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.
PT CustomerServiceAssociate
Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.
$25k-34k yearly est. 7d ago
Full Time Customer Service Clerk
Privacy/Disclaimer Agreement
Customer service associate job in Selbyville, DE
Full Time CustomerService Clerk(Job Number: 2601190) Full-time Description SUMMARY. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. This requires accurately and efficiently operating the cash register, providing various services at the customerservice counter, and maintaining security and control of all funds in the cash register. Perform duties of floor monitor when one is not assigned to be on-duty. May be assigned to be the on-duty floor monitor. Perform the duties of cashier and bagger when appropriate.
Customers are among Harris Teeter's most valuable assets. Every associate represents Harris Teeter to our customers and the public. The way associates perform their jobs presents an image of the entire Company. Customers judge Harris Teeter by how they are treated each time they have contact with an associate. Therefore, one of the top business priorities is to assist any customer or potential customer. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention given to customers.
Harris Teeter will provide training to all associates who have extensive customer contact. If a customer wishes to make a specific comment or complaint that you cannot resolve, you are required to direct that person to the department manager or manager-on-duty for appropriate action. Remember that all contacts with the public in person, over the telephone, and through any communication reflect not only on an individual associate but on Harris Teeter as a whole. Positive customer relations will not only enhance the public's image of Harris Teeter, but also pay off in greater customer loyalty and increased sales and profit.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other duties may be assigned.
CUSTOMERSERVICE
Your job performance is required to demonstrate the highest level of customerservice. Never be rude to a customer under any circumstance.
Follow through on customer requests. If you cannot say “yes” to a customer's request, bring in the manager-on-duty.
Your full focus are required to be on the customer and processing their order. You are required to:
· Cheerfully invite customers to the customerservice area.
· Make eye contact with and smile at every customer.
· Speak to customers in a genuine, clear, and enthusiastic manner.
· Greet every customer and accompanying family members [especially children]. Ask the customer if they found everything they were looking for.
· Tell customer the total of their order.
· Clearly count back change to the customer. Call customer by their name if paying by check or if known.
· Follow proper VIC card procedures. Circle the VIC savings on the receipt and tell customer the amount of their VIC savings.
· Always tell customer “Thank you for shopping with us today!”
Reflect an appropriate business image to customers and visitors. How you dress, your grooming and personal cleanliness standards all contribute to that image and also to the morale of your fellow associates. During business hours or whenever representing Harris Teeter, you are expected to present a clean, neat, and tasteful appearance. You are required to always dress and groom yourself according to our Company policy that reflects accepted conservative norms.
Be reliable and punctual by reporting for work on time and as scheduled. When you are absent or late, it places a burden on other associates and can impact productivity and service. In the rare instances when you cannot avoid being late or are unable to work as scheduled, notify your supervisor or Manager-on-duty two (2) hours in advance of your scheduled start time so that appropriate arrangements can be made.
Operate cash register and provide customerservice in an accurate and efficient manner. Identify various types of produce and operate register scales (if applicable). Perform register maintenance duties. Maintain security and good cash control. Monitor customerservice area security.
Answer incoming calls and directs callers to appropriate personnel by performing the following duties: Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department; Takes and delivers messages when appropriate personnel are unavailable; Answers questions about organization and provides callers with address, directions, and other information.
Answer telephones by saying “Harris Teeter [store name], this is [name], may I help you?” and provide requested information in a polite and professional manner. Respond back to people on “hold” in a timely manner.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Perform daily customerservice related functions, i.e. voids, refunds, exchanges, check cashing, postage, money orders, money grams, UPS service, copy service, etc. Complete paperwork accurately and maintain proper records.
Perform price checks when requested.
Inform office associates of monetary and supply needs in the customerservice area.
Communicate in English with customers and fellow associates regarding requests, current sales promotions, marketing campaigns, and essential products. Inform management of the lack of advertised items, incorrect prices, missing signs, departmental changes, and/or other situations as appropriate.
Comply with state and local ABC and tobacco laws and ensure strict enforcement.
Carefully bag groceries efficiently following Company procedures. Cheerfully bag groceries however the customer requests. Carefully place order in shopping cart.
Be knowledgeable of and perform fixed activities when business is light. (i.e. sweeping, cleaning, blocking, straightening, etc.)
Understand the overall CustomerService Department operation.
Adapt to various situations and adjust to shifting priorities. Be flexible and able to perform multiple tasks without showing signs of stress or irritability.
Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire shift.
Provide assistance to fellow associates to complete their daily tasks and other duties as assigned.
Keep Our Stores Clean. Comply with Health Department requirements and follow Harris Teeter sanitation procedures. Keep counters and register area clean at all times, garbage emptied, displays well merchandised and neat, etc.
Follow all safety regulations and help keep the store free of dangerous situations. Immediately inform store management of all accidents and/or safety hazards. Record accidents and safety hazards in the designated log.
Ensure that chemicals are handled, mixed, and applied according to directions and in compliance to the Hazard Communication Program Manual.
Establish a working and shopping environment of trust, respect, and integrity.
Maintain professional behavior per Company policy.
Take Excellent Care Of Your Fellow Associates. Be a team player. Support and assist your fellow associates without complaint. Be open to new ideas and opportunities. Follow through with any special requests or recommendations from management.
Comply with Company standards, policies, and procedures.
Perform essential job functions throughout scheduled hours.
Qualifications QUALIFICATIONS. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associates must be at least 16 years of age.
PERSONAL SKILLS. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.
LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English.
MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers and to calculate a discount % amount. Ability to perform these operations using units of American currency.
REASONING ABILITY. Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
CERTIFICATES, LICENSES, TRAINING. Complete Company's training including but not limited to: new hire orientation, customerservice network, safety, customerservice clerk technical skills, floor monitor technical skills.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Repetition
Weight
Frequently - near constant work
Up to 25 lbs
Intermittently - up to several times an hour
Up to 50 lbs
Occasionally - up to several times a shift
Up to 75 lbs
The National Institute of Occupational Safety and Health (NIOSH) has published guidelines for safe lifting. Based on those, Harris Teeter requires our associates to obtain assistance from a second associate ("team lifting") when lifting any case or object weighing 50lbs or greater. Harris Teeter also recognizes that some associates may need to obtain assistance with weights under 50lbs, and encourages team lifts for any weight that an associate feels uncomfortable lifting by themselves.
While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must frequently lift and/or move up to 25 pounds and reach 6 to 48 inches, intermittently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception.
WORK ENVIRONMENT. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the individual is occasionally exposed to wet and/or humid conditions and moving mechanical parts. The individual is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate.
COMPETENCIES. To perform the job successfully, an individual is required to demonstrate the following competencies:
Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Informs management at least 2 hours before shift begins when going to be late or absent from work.
CustomerService - Provides exceptional customerservice even in difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Diversity - Demonstrates knowledge of Company EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds Company values.
Initiative - Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed.
Innovation - Generates suggestions for improving work; Presents ideas and information in a respectful manner.
Interpersonal Skills - Is never rude; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Judgement - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves personal goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
Oral Communication - Speaks English clearly and persuasively in positive, negative, and in emergency or other situations in which individuals must speak a common language to promote safety; Listens and gets clarification; Responds appropriately to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively in English; Presents numerical data effectively; Able to read and interpret English-written information.
Organizational Support - Follows policies and procedures; Completes tasks correctly and on time.
Planning/Organizing - Prioritizes work activities; Uses time efficiently.
Problem Solving - Identifies and resolves concerns in a timely manner; Uses reason even when dealing with emotional topics.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Teamwork - Balances team and own responsibilities; Is open to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to build knowledge and skills; Shares job knowledge with others.
Harris Teeter reasonably expects to pay between $15.40/hour and $21.50/hour for this role as a newly hired associate. Pay may depend on previous experience and skill sets of the applicant.Primary Location DE-SELBYVILLE-STORE 327 - SELBYVILLE DE-BAYSIDEJob CustomerServiceJob Posting Jan 14, 2026, 3:10:18 PM-Jan 22, 2026, 4:59:00 AM
$15.4-21.5 hourly Auto-Apply 7d ago
Customer Service Associate, Golf Equipment (Part-Time)
2Nd Swing
Customer service associate job in Wilmington, DE
As a Part-Time CustomerServiceAssociate at 2nd Swing, you'll help guests complete their golf equipment purchases and trade-ins while delivering a top-tier customer experience. This role is ideal for someone who is personable, reliable, and passionate about golf. You'll use your knowledge of golf equipment and POS systems to guide customers through their transactions and answer questions both in-store and over the phone. Weekend shifts required.
Come work with us, not for us!
2nd Swing is a one of a kind, forward thinking, customer-centric golf retail company. Our employees are highly-valued, while working hard in a positive and supportive culture. At 2nd Swing you will find:
Vast Exposure to the Golf Industry
A Commitment to Total Well-Being
Opportunities to Discover Your Fit and Make an Impact
A Collaborative and Flexible Environment
Position Responsibilities:
Greet and engage customers in a professional manner to ensure a positive and welcoming experience.
Assist guests with the checkout process and facilitate trade-in transactions.
Operate point-of-sale (POS) systems to process customer transitions.
Respond to customer inquiries both in person and over the phone, providing clear, helpful, and timely information.
Consistently represent the company and uphold brand standards in all interactions, maintaining a professional demeanor and ensuring a high-quality customer experience.
Preferred Qualifications:
Prior customerservice experience in the golf industry
Strong knowledge of golf equipment and technology
Required Qualifications:
2 years of customerservice
Experience with the game of golf, golf equipment and technology.
Availability to work a flexible schedule based on business needs, including weekends and evenings.
Part-Time Benefits:
Flexible Scheduling
401k company match
Employee Programs such as PGA membership dues support
Paid Time Off
Discounted Merchandise
Health and Wellness Initiatives
Work Life Balance
Job types: Part-time, seasonal.
Compensation: $18-$22 per hour, based on experience.
$18-22 hourly 5d ago
Fulltime LP Customer Service Associate II (Wilmington, DE) 552
Marshalls of Ma
Customer service associate job in Wilmington, DE
Marshalls
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Contribute To The Growth Of Your Career
Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.
Maintains a proper and professional stance in the designated area at the front of the store
Act as a visual deterrent to prevent potential loss/dishonesty
Review and understand the Store Emergency Response Guide
Wear a complete Company approved uniform including a Body Worn Camera
Greet customers appropriately, demonstrate courtesy and respect
Establish and maintain a position at the front of the store or in a department
Respond to customer requests for assistance by referring customers to store management or customerservice via a Company issued radio
Observe and report any suspicious behavior or critical incidents to LP or store management
Perform a closing safety sweep of the store with a member of management
Adhere to all Company Policy and Procedure
Document required incidents in AIIM Case Management
Performs other duties as assigned
Who We Are Looking For: You!
Strong verbal and written communication
Sound decision making skills
Ability to take initiative and perform well independently
Prioritizes/organizes workload and manages time effectively
Able to stand for long periods of time
0-2 years retail or security experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Address:
4137 Concord Pike
Location:
USA Marshalls Store 0552 Wilmington DEThis position has a starting pay range of $15.00 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
$15-18.6 hourly 60d+ ago
Customer Service Sales / m/f/d)
CMA CGM Group 4.7
Customer service associate job in Delaware
CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 160,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us?
Für unseren Standort in Hamburg suchen wir zum nächstmöglichen Zeitpunkt einen CustomerService Sales (m/w/d)
DEINE ZUKÜNFTIGEN AUFGABEN:
* Du unterstützt das Vertriebsteam bei der Implementierung von Neugeschäften.
* Du kümmerst dich um die Vor- und Nachbereitung von Besuchsterminen bei Bestandskunden und führst diese durch.
* Du übernimmst die Kommunikation mit unseren Bestandskunden.
* Du erstellst Angebote.
* Du unterstützt bei Preis-/Konditionsverhandlungen und bereitest diese vor (Einkauf).
* Du baust das Bestandskundengeschäft aus.
* Du kümmerst dich um die Erhöhung des Bekanntheitsgrades des Unternehmens.
* Du aktualisierst Kundendaten und Aktivitäten (CRM)
* Du bist die Schnittstelle zwischen Verkaufsteam und den operativen Einheiten.
* Du unterstützt die Vertriebsleitung strategisch
DAS WÜNSCHEN WIR UNS:
* Abgeschlossene Ausbildung zum/zur "Kaufmann/-frau für Spedition und Logistik"
* fundierte Berufserfahrung im Vertrieb und/oder operativen Bereich
* Du arbeitest zielstrebig, erfolgsorientiert und zeichnest dich durch eine hohe Kundenaffinität und eine Serviceorientierung aus
* Du überzeugst durch Kommunikationsstärke und arbeitest gerne im Team
* Sicheren Umgang mit MS-Office und gute Englisch-Kenntnisse setzen wir voraus
* HANDS ON Mentalität: Du arbeitest unabhängig und proaktiv
DAS BIETEN WIR DIR:
* Spannende Tätigkeit in einem etablierten und zukunftsorientierten Dienstleistungsunternehmen
* Ein kollegiales Team mit flachen Hierarchien und kurzen Entscheidungswegen
* Gutes Arbeitsklima mit "Du-Kultur", vom Mitarbeitenden im Lager bis zur Geschäftsführungsebene
* Die Möglichkeit, mit unserem innovativen Unternehmen zu wachsen sowie langfristige Entwicklungsperspektiven und Aufstiegschancen
* Vielseitige Weiterbildungsangebote, sowohl im fachlichen Bereich als auch in Fremdsprachen und Soft Skills
* Bezuschusste betriebliche Altersvorsorge und vermögenswirksame Leistungen.
As a global organization, and partof the CMA CGM group, diversity is critical to our business success; only when we can reflect the cultures, languages, attitudes and local knowledge of our customers, can we succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: ************************************. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
$25k-32k yearly est. Easy Apply 60d+ ago
Customer Service Associate
Variety Stores LLC
Customer service associate job in Seaford, DE
Job Description
As a Roses/Roses Express CustomerServiceAssociate you will be responsible for providing excellent customerservice to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.
Duties and Responsibilities:
• Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.
Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Working Conditions
•
Retail store environment where extended periods of standing are required
•
Retail store stockroom environment subject to fluctuations in temperature
•
Frequent lifting and maneuvering of merchandise and displays.
•
Exposure to dust and extreme temperatures while unloading trailers.
•
Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.
$25k-34k yearly est. 13d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer service associate job in Wilmington, DE
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated CustomerService Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most. As a CustomerService Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This is a UK, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will include weekends and bank holidays on a rota basis, so it could be a Saturday or a Sunday but on occasions you may work both days. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customerservice standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
$28k-34k yearly est. 5d ago
Test Content Services Specialist
Psi Services 4.5
Customer service associate job in Dover, DE
**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: *************************
**About the Role**
The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and
maintenance of certification exams. The Test Content Services Specialist will import
exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's
proprietary item banking and exam delivery software.
- This is a full-time permanent role, with flexible hours around core office availability
Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with
occasional travel for meetings, events and workshops.
**Role Responsibilities**
- Onboard new clients and determine appropriate test setup based on client requirements.
- Intake new exams for existing clients and publish exams according to established timeline requirements.
- Develop and maintain timelines for test publication activities and track progress in project management ticketing software.
- Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately.
- Prepare tests for publication and implement live updates to tests.
- Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients.
- Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems.
- Conduct quality control according to department procedures and address issues.
- Support other Content Management teams with tasks related to test publication.
- Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides.
- Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software.
**Knowledge, Skills and Experience Requirements**
▪ Bachelor's degree level preferred
▪ 1+ years' experience exam publication, item bank management and/or database management.
▪ Strong communication skills required.
▪ Ability to approach problems with creative problem solving.
▪ Proficiency with Microsoft Office applications.
▪ Experience with Jira a plus.
▪ Experience with XML, HTML and QTI file formats preferred Benefits
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
+ 401k/Pension/Retirement Plan - with country specific employer %
+ Enhanced PTO/Annual Leave
+ Medical insurance - country specific
+ Dental, Vision, Life and Short Term Disability for US
+ Flexible Spending Accounts - for the US
+ Medical Cashback plan covering vision, dental and income protection for UK
+ Employee Assistance Programme
+ Commitment and understanding of work/life balance
+ Dedicated DE&I group that drive core people initiatives
+ A culture of embracing wellness, including regular global initiatives
+ Access to supportive and professional mechanisms to help you plan for your future
+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$55k yearly 12d ago
Home Services Appointment Center Representative
Lawson Home Services, LLC
Customer service associate job in Milton, DE
Job DescriptionSalary: 16.00 plus weekly booking bonus
Lawson Home Services is looking for a highly motivated and positive individual to serve on our team in the Appointment Center. In this position you will be the "voice" of the company, guiding customers through the crucial first steps in their relationship with Lawson Home Services. This is a casual office environment, casual, neat dress code is welcomed.
As a successful Appointment Center Representative, you are tactful and empathetic. You understand the emotional tie that comes with home repairs and improvement. You are reliable, punctual, and results-driven. You can multitask, and you know the importance of active listening. You have a keen eye for detail and value accuracy in your work.
You must possess: strong organizational, customerservice and time management skills. Extremely Proficient computer skills; the ability to troubleshoot; and excellent verbal communication skills. You should also be highly comfortable speaking with our current and prospective customers on the phone, both for inbound informational/troubleshooting calls, and outbound sales calls to schedule sales appointments or annual maintenance. (No cold calling)
DUTIES AND RESPONSIBILITIES:
Prior office experience a must, with exceptional ability to work with multicomputer screens.
Cheerfully answer calls, and at all of the time being professional.
Set sales appointments and schedules that make sense for the techs to drive, an understanding of the state and Eastern Shore.
Make out going calls to all Homeowners
Ability to package customerservice concerns into thoughtful programs and features that are supplied
Strong knowledge of customerservice practices
Strong skill in operating personal computer and programs such as Excel, Word, and database software.
Skill in operating a multi-line phone system
Ability to handle a variety of tasks, simultaneously
Ability to perform accurate data entry and check yourself
Ability to follow a script to ensure all homeowners are treated with the same care
NECESSARY KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS:
Excellent Communicator
Diplomacy & Tact
Customer Focused
Organized
Attention to detail
Willingness to learn
Positive & Optimistic attitude
Integrity
Motivated
BENEFITS
Better than competitive wages
Weekly bonuses
On-the-job paid training
part-time, steady work (not seasonal)
Locally owned company with respectful environment
EXPERIENCE:
CustomerService: 2 years (Preferred)
Route Scheduling: 1 years (Preferred)
Inside sales: 1 year (Preferred)
Work Location: In person
A background check and pre-employment drug screen are required.
Pay Frequency:
Weekly
Bonuses Paid Weekly
Job Type: part-time
Pay: From $16.00 per hour
Expected hours: 24-30 weekly
Benefits:
On-the-job training
Physical setting:
Office/Casual
$16 hourly 30d ago
Customer Service
L & T Foods DBA Grocery Outlets 3.7
Customer service associate job in Rehoboth Beach, DE
L & T Foods in Rehoboth Beach, 18910 is looking for 2 evening customerserviceassociates to join our 21 person strong team. We are located on 4493 Highway One. Our ideal candidate is attentive, punctual, and engaged.
Benefits
We offer many great benefits, including free early access to your pay through Homebase.
Responsibilities
Greet customers and make them feel at home
Answer any questions the customers may have
Assist Customers in preparing their orders
Clean work area as needed to maintain a tidy work environment
Respond to all complaints in a friendly and professional manner
Qualifications
Friendly attitude even when dealing with disgruntled employees
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with customers
We are looking forward to reading your application.
$32k-44k yearly est. 60d+ ago
Retail Associate
Wilmington de 4.4
Customer service associate job in Wilmington, DE
GENERAL PURPOSE\:
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customerservice and operational goals.
ESSENTIAL FUNCTIONS:
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction.
Provides prompt and efficient responses to Customers at all times. Responds to CustomerService calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
Represents and supports the Company brand at all times.
Maintains a professional appearance, and adheres to the Company dress code at all times.
Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
COMPETENCIES:
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
Ability to perform basic mathematical calculations commonly used in retail environments.
PHYSICAL REQUIREMENTS/ADA:
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Associates who work Stockroom shifts\: Ability to regularly push, pull and lift more than 20 pounds.
SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
$27k-31k yearly est. Auto-Apply 60d+ ago
Client Success Renewals Specialist
Norstella
Customer service associate job in Dover, DE
Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.
Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:
+ Accelerate the drug development cycle
+ Assess competition and bring the right drugs to market
+ Make data driven commercial and financial decisions
+ Match and recruit patients for clinical trials
+ Identify and address barriers to therapies
Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs.
**The Role:**
The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients.
**Responsibilities:**
Renewals Management
- Manage Digital Segment client contract renewals occurring on a yearly or multi year basis
- Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature
- Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle
- Document and report to leadership renewal progress throughout the renewal cycle
Client Support and Data Management
- Lead Digital Segment clients through onboarding and adoption of licensed solutions
- Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets
- Escalate urgent client issues using MMIT Client Escalation Pathway
- Collaborate with internal partners to address client questions required for completion of requests
- Prepare standard data extracts from MMIT applications as needed
- Collaborate with Sales Operations to maintain CS dashboards and reports
- Effective collaboration with internal and external stakeholders
Account Planning & Strategy Support
- Generate and summarize client data to support internal account health and planning discussions
- Create client facing engagement reports (utilization metrics, engagement summary, etc.)
- Prepare engagement summary metrics for client meeting and Executive Business Reviews
General Client Success Support
- Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.)
- Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.)
- Review client facing deliverables and configuration settings to ensure alignment with client needs
- Regularly review and maintain client user lists and access to MMIT solutions
- Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets)
- Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables
- Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience
**Qualifications:**
- 1-3+ years experience in life sciences
- 2-4 years experience in customer support or client management
- Previous experience reviewing legal documents/contracts
- Ability to work independently and drive projects from start to finish in a fast paced environment
- Highly collaborative, team oriented, and comfortable leading cross-functional projects
- Excellent writing and communication skills for both internal and external audiences
- Passion for continual learning and highly motivated
- Strong empathy for customers AND passion for retention and growth
- Analytical and process-oriented mindset
- Highly detailed oriented
- Demonstrated desire for continuous learning and improvement
**Our Guiding Principles for success at Norstella:**
01: Bold, Passionate, and Mission-First
02: Integrity, Truth, and Reality
03: Kindness, Empathy, and Grace
04: Resilience, Mettle, and Perseverance
05: Humility, Gratitude, and Learning
**Benefits:**
- Medical and Prescription Drug Benefits
- Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
- Dental & Vision Benefits
- Basic Life and AD&D Benefits
- 401k Retirement Plan with Company Match
- Company Paid Short & Long-Term Disability
- Paid Parental Leave
- Paid Time Off & Company Holidays
_The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._
_Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._
_Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._
_All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._
Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.
$70k-90k yearly 29d ago
Reservation Agent | HOTEL DU PONT | Wilmington, DE
PM New 2.8
Customer service associate job in Wilmington, DE
What You'll Do Handle incoming calls, emails, and reservation inquiries Advise guests on room types, rates, and packages Process bookings, modifications, and cancellations Ensure accuracy in guest profiles and reservation details Communicate special requests to hotel departments
Promote hotel amenities, dining, and experiences
Resolve guest concerns with professionalism and care
Who You Are
Warm, articulate, and guest-focused
Detail-oriented with strong communication skills
Comfortable managing multiple inquiries at once
Familiar with reservation or PMS systems a plus
Flexible with scheduling, including weekends and holidays
Why You're Here
You take pride in creating seamless beginnings to every stay. As the voice of HOTEL DU PONT, you set the tone for luxury service long before a guest arrives.
$35k-42k yearly est. 60d+ ago
Campus Retail Associate (Temporary) University of Delaware
Bncollege
Customer service associate job in Newark, DE
Introduction
Our campus stores serve as a vibrant hub of college life and learning. We believe in creating retail and learning experiences that engage students, support faculty, and build alumni loyalty. Together, our teams and stores work to elevate lives through education.
Overview
You can enhance your success by joining our dynamic team today! As a Campus Retail Associate you will provide superior customerservice to our customers and support store leaders in all facets of retail operations to ensure the store is operating at optimal performance.
Perks
Flexible Scheduling
Sick time accrual from date of hire
Generous employee discount - including course materials & textbooks
Management Development Program Opportunities
The opportunity to add valuable, transferrable experience and skills to your resume
Responsibilities
Expectations:
Assist with processing sales transactions involving cash, credit, or financial aid payments.
Provide a friendly atmosphere by greeting customers and focusing on their positive experience throughout their visit.
Take initiative to support store operations including operating equipment and cash register while ensuring speed of service and accurate transactions.
Keep the store looking fresh by shelving, arranging, cleaning, and organizing products or space within the store.
Temporary positions require availability to work on a weekly basis for a period of 90 days or less with occasional weekends, and flexibility in scheduling for opening, midday, or closing shifts.
Routine housekeeping including, for example, dusting, mopping, window cleaning, vacuuming, trash removal.
Physical Demands:
Frequent movement within the store to access various departments, areas, and/or products.
Ability to remain in a stationary position for extended periods.
Frequent lifting.
Occasional reaching, stooping, kneeling, crouching, and climbing ladders.
Benefits available include:
Get paid sooner! Daily Pay earned wage access is available to all store employees
Employee Discount
Paid sick time (accrued based on time worked)
Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
Commuter Benefits
COVID-19 Considerations:
Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.
Qualifications
Candidates must be a minimum of 16 years of age to be considered for employment.
Confident and comfortable engaging customers to deliver an elevated experience.
An outstanding attitude with the willingness to learn and the capability to excel in a fast-paced, team environment.
Basic math, keyboarding, and data entry skills.
Flexible availability throughout the academic year including peak periods.
EEO Statement
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
$25k-32k yearly est. Auto-Apply 7d ago
Customer Service Advisor - Migrant Help
Maximus 4.3
Customer service associate job in Dover, DE
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated CustomerService Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a CustomerService Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customerservice standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00