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Customer Service Specialist - Healthcare Billing, Amazon Healthcare Revenue Cycle
Amazon 4.7
Customer service associate job in Seattle, WA
Application deadline: Jan 22, 2026
As we continue to expand and transform the primary care experience, we're looking for passionate people to help manage our patient inquiries, using CI CARE framework that makes One Medical unique. As a Centralized Support Specialist II Billing Specialist, you'll execute our mission of delivering high-quality care and service. Specifically, you'll take patient phone calls and handle patient conversations to deliver world class care.
You are a strong and innovative problem-solver, who is driven to help people. You have mastered the art of customer-service, administrative work and are motivated to cultivate change in healthcare. You are currently looking for your next opportunity at an organization that is transforming healthcare we would love to connect.
Key job responsibilities
Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals, using impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all interactions to ensure a positive experience.
Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions.
Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, support One Medical's efforts to empower patients in resolving financial responsibilities, and maintain service level agreements in response time to admins and patients.
Assist admins with our member's billing needs via 1Life's tasking system to provide the best customerservice.
Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy.
Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, to be able to interact with team members and patients and complete daily work.
Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting all in-office providers with urgent & stat patient needs.
A day in the life
In this role, you'll handle inbound calls from One Medical patients (customers) regarding their medical bills, insurance claims, and payment inquiries. Daily activities include reviewing patient accounts, processing payments, explaining EOBs, and coordinating with internal stakeholders such as medical billing specialists, insurance verification teams, and healthcare providers to resolve billing discrepancies. You'll solve problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion. Regular communication with insurance companies to verify benefits and claim status is essential. The role requires documenting all interactions in the electronic health record system and following up on pending issues.
About the team
Amazon One Medical's call center team combines healthcare expertise with Amazon's customer-obsessed culture to deliver exceptional patient support. Our team has focused on making healthcare more accessible and less complicated for members. We handle billing inquiries with empathy and efficiency. Our culture emphasizes leadership principles of ownership and continuous improvement, supported by ongoing training and development. Team members work in a diverse, inclusive environment where success is measured by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism.
Basic Qualifications
- 2+ years of customerservice in a healthcare call center environment experience
- 1+ years of medical billing, insurance claims, or healthcare revenue cycle experience
- Experience in Microsoft Office Suite using electronic health records (EHR) or customer relationship management (CRM) systems
Preferred Qualifications
- Ability to work various shifts
- Strong problem-solving and documentation skills
- Ability to type 45+ WPM while maintaining accuracy
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customerservice; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The Colorado base pay for this position ranges from $41,600/year up to $45,760/year. The National base pay for this position ranges from $31,200/year in our lowest geographic market up to $50,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.
$31.2k-50k yearly 2d ago
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Drive with DoorDash - Receive 100% of Customer Tips
Doordash 4.4
Customer service associate job in Seattle, WA
Why Deliver with DoorDash?
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you'll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms.
Multiple ways to earn: Whether you're delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time.
Total flexibility: Dash when it works for you. Set your own hours and work as much-or as little-as you want.
Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer.
Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting.
Quick and easy start: Sign up in minutes and get on the road fast.**
Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket.
Basic Requirements
18+ years old*** (21+ to deliver alcohol)
Any car, scooter, or bicycle (in select cities)
Driver's license number
Social security number (only in the US)
Consistent access to a smartphone
How to Sign Up
Click “Apply Now” and complete the sign up process
Download the DoorDash Dasher app and go
*Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank.
**Subject to eligibility..
***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia
Additional information
Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
$40k-49k yearly est. 10d ago
Customer Service Specialist
Appleone 4.3
Customer service associate job in Renton, WA
We are currently recruiting on behalf of our client, a well-established manufacturing and distribution company, who is seeking a CustomerService Specialist to support customers across retail and service channels. This role is ideal for someone who enjoys solving problems, managing multiple priorities, and being a calm, professional point of contact.
What you'll do
- Handle customer inquiries via phone and email
- Resolve issues while maintaining a high level of customer satisfaction
- Support order-related questions, product concerns, and general account needs
- Communicate clearly and professionally with internal teams
- Track and follow up on open items to ensure resolution
What we're looking for
- 5+ Years experience in customerservice, customer support, or account coordination
- Strong phone etiquette and written communication skills
- Ability to multitask, prioritize, and stay organized in a fast-paced setting
- Comfortable working in a hybrid environment with accountability
- Bachelor's degree preferred, or equivalent professional experience
Why this role
* Stable, full-time opportunity
* Occasional hybrid flexibility
* Collaborative team environment
* Long-term growth potential
* Tremendous benefit package
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
***********************************************************************************
The pay transparency policy is available here:
********************************************************************************************
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
********************************************** Contents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
$34k-41k yearly est. 1d ago
Customer Service Rep
ASC Engineered Solutions, LLC
Customer service associate job in Kent, WA
Department: Distribution Center Operations
Employment Type: Full Time
Reporting To: Kimberly Bailey
Compensation: $44,200 - $60,320 / year
Description
Seattle, WA
The CustomerService Representative provides effective customerservice for all internal and external customers.
How You will Help
Responsible for communicating with customers via phone, email, fax, etc.
Provide timely and accurate information to incoming customerservice orders, status, and product knowledge request
Process customer orders, changes, and returns
Resolve customer complaints by investigating problems, developing solutions, and making recommendations
Work closely with the Operations Supervisor as directed
Reviewsand maintain customer database to track information on account information, statuses, orders, and lead times
Provide timely feedback regarding service failures or customer concerns
Work closely with Sales Representatives on quotes, status of orders etc.
Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
Perform other duties as directed
What You Will Bring
Strong communication and interpersonal skills
Outstanding customerservice skills
Excellent time management ability
Ability to handle adversity and conflict with successful outcomes
Outstanding attention to detail and accuracy
Possess strong commitment to team environment while working well with others
Work systematically and logically to resolve problems
Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
Knowledge of technical details of the company product
Proficient in computer data entry
Proficient in Microsoft Office and Microsoft CRM Dynamics
Qualifications
* Associates' Degree in Business and/or Related Field
* 2 + years of CustomerService experience in the manufacturing or construction industry
Job Benefits
Medical, Dental, Vision, and FSA are available 30 days following your start date
401k with company match is available after 90 days of employment
Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you
5 PTO days after 60 days of employment (hourly and non-exempt positions only)
2 weeks of vacation after 6 months of employment
10 paid holidays - including your birthday!
$44.2k-60.3k yearly 1d ago
Customer Service Representative / Dispatcher / Service Titan experience
Aireserv Heating and Air Conditioning
Customer service associate job in Bremerton, WA
Receive incoming calls in a professional and courteous manner - Scheduling appointments - Assigning daily work/calls to other team members - Perform marketing and sales functions to sell additional work and earn business - Complete work orders, retur CustomerService Representative, CustomerService, Dispatcher, Service, Representative, Dispatch, Retail
$33k-43k yearly est. 1d ago
Client Relations Associate | Advisor Support Role
Magellan Financial & Insurance Services, Inc.
Customer service associate job in Renton, WA
Be the reason clients stay-and advisors grow.
Some firms talk about “client experience.” Others quietly build systems that make it exceptional every single day.
At Elevated Wealth Management, this role sits at the center of that difference.
We're hiring a Client Relations Associate to become the trusted first touchpoint for clients and the operational backbone for our advisors. If you take pride in precision, relationships, and being the person everyone relies on to keep things moving, this is a seat with real influence-not a support afterthought.
The Opportunity
This is not a “front desk + paperwork” role.
You'll be the connective tissue between clients, advisors, and operations-making sure nothing falls through the cracks as the firm grows. When clients call, they feel taken care of. When advisors meet with clients, everything is ready. When new business comes in, it moves forward cleanly.
Your work protects trust, momentum, and reputation.
Compensation & What You Get (Up Front)
Base Salary: $65,000-$75,000
Performance-Based Bonuses tied to accuracy, responsiveness, and team outcomes
Stable, growth-oriented firm with long-term client relationships-not transactional chaos
Clear expectations and structure
Direct exposure to advisors and leadership, not buried in layers
What You'll Own
Act as a primary point of contact for clients-calls, scheduling, follow-ups, and coordination
Maintain clean, accurate records in Redtail CRM so advisors always have context
Support case management and new business processing, ensuring paperwork is complete and timely
Track leads, activity, and follow-ups, keeping advisors focused on relationships-not admin
Coordinate seminars and client events (RSVPs, prep, post-event follow-up)
Maintain a professional, welcoming office experience for every client interaction
Handle core administrative workflows (files, scanning, mailing, organization) with precision
The Kind of Person Who Thrives Here
You're calm under pressure, naturally organized, and take pride in being dependable. You don't need hand-holding-but you do value clear processes. You enjoy working with people, but you're just as satisfied closing loops and keeping systems clean.
You care about doing things right the first time.
Next Step
If you're looking for a role where your work genuinely matters-and where doing things well is noticed-apply now to start a confidential conversation about joining Elevated Wealth Management.
$65k-75k yearly 4d ago
Customer Service Representative
2 Sons Plumbing
Customer service associate job in Pacific, WA
🚨 WE'RE HIRING: CSR 🚨
📍 Seattle, WA | 💰 $20-$28/hr DOE
✨ Be the heartbeat of our office - schedule calls, and keep customers happy! Fast-paced, fun, and rewarding.
🔹 What You'll Do
📞 Answer & schedule customer calls
🗂 Keep records organized & accurate
💬 Provide updates with a smile
🔹 What We're Looking For
✅ HS Diploma or equivalent
✅ 1+ year CustomerService or office coordination
✅ Strong communication & multitasking skills
💻 Comfortable with Microsoft Office
⭐ ServiceTitan experience = BIG plus but not required
🔧 Plumbing/HVAC knowledge helpful
🔹 Perks & Benefits
💵 $20-$28/hr (DOE)
🏥 Medical, Dental & Vision
💼 401k with Company Match
🗓 Paid Time Off + Holidays + Sick Days
🚀 Career Growth Opportunities
🎉 Friendly, supportive team culture
🔥 Join one of the fastest-growing service companies in the PNW! Hard work pays off here - come grow with us.
👉 Apply Today with 2 Sons Plumbing, Electric, Heating & Air!
$20-28 hourly 1d ago
Entry-Level Sales Associate
Empire Management Group
Customer service associate job in Bellevue, WA
We are seeking an ambitious individual to join our team as a Quantum Fiber Sales Associate in Seattle. This entry-level, full-time role is designed for candidates who want to grow in sales, customerservice, and account management while representing cutting-edge fiber internet, wireless, and telecommunications services.
As a Quantum Fiber Sales Associate, you will connect directly with customers, explain fiber internet plans, wireless options, and telecommunications solutions, and guide them through enrollments, activations, upgrades, and account support. This is a performance-driven opportunity with weekly pay, uncapped commission, and advancement into leadership positions.
*Responsibilities of a Quantum Fiber Sales Associate:*
* Present Quantum Fiber internet, wireless, and telecommunications services to new and existing residential customers
* Assist with enrollments, service activations, account changes, and billing inquiries
* Provide exceptional customerservice and sales support with personalized solutions
* Build lasting relationships that drive customer loyalty, retention, and repeat business
* Maintain accurate customer accounts, enrollment activity, and sales performance records
* Collaborate with teammates and managers to achieve sales, customerservice, and account management goals
* Stay updated on fiber internet products, promotions, and telecommunications technology
* Represent the company with professionalism, product knowledge, and customer-first service
*Qualifications for a Quantum Fiber Sales Associate:*
* Strong interest in sales, customerservice, telecommunications, and fiber internet technology
* Excellent communication skills with the ability to engage and connect with customers
* Goal-driven mindset with the ability to thrive in a sales-focused environment
* Team-oriented individuals motivated to grow into account management, sales leadership, and management roles
* Previous sales, retail, or customerservice experience is helpful but not required
The Quantum Fiber Sales Associate role offers an opportunity to launch a career in sales, customerservice, and telecommunications growth, while representing one of the fastest-growing names in fiber internet. Apply today to become a Quantum Fiber Sales Associate in Seattle and take the next step toward your future.
This is a full-time, commission-based position with an on-target earnings range of $42,000-$62,000 annually.
$42k-62k yearly 1d ago
Part Time Sales Associate (Store 168 Kirkland, WA)
Ace Hardware 4.3
Customer service associate job in Kirkland, WA
About Ace Retail Group
Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikemas Ace, Outer Banks Ace, Dennis Company, and Breed & Company.ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI.ARGs origins date back over a century and operates over 250 neighborhood stores located throughout the United States.Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.
General Summary
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.
Essential Duties & Responsibilities
CustomerService:
Provide a positive representation of Ace Retail Group.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Possess a friendly outgoing demeanor; work well with customers as well as associates.
Ensure all pages and calls are answered promptly, courteously and effectively.
Forward any customer complaint that cannot be handled to a member of management.
Possess strong product knowledge and knowledge of store layout and location of products.
Assist customers throughout the store with personal, customizedservice based on the premise of amazing every customer, every time.
Store Operations
Assist in creating a positive, professional and safe work environment.
Assist with receiving, checking in and stocking of merchandise throughout the store.
Assist with maintaining back stock levels.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
Assist with merchandise resets through the store.
Provide assistance to Department Specialists, i.e. price changes, special orders.
Ensure signage is current throughout the store.
Operate forklift with proper training.
Communicate any Store Support Center issue to General Manager for follow up.
Communicate any merchandising, cost control or sales idea to General Manager.
Participate in store meetings.
Be professional in appearance and actions.
Perform all other duties as assigned.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
WINNING In business, money is the score. To win, we must perform, compete, and have fun.
EXCELLENCE Striving to be our best through continuous improvement and inspiration.
LOVE Love the people, love the work and love the results.
INTEGRITY Honesty, reliability, high character and ethical behavior.
GRATITUDE Appreciating being in the business of serving others.
HUMILITY A modest and respectful approach to leadership and work.
TEAMWORK Collaboration over control or credit; together we are Ace.
Minimum Skills, Requirements and Qualifications
High School or GED equivalent.
Formal retail experience preferred.
Standing, walking, lifting (up to 25lbs) and climbing.
Compensation Details
$18.00 to $19.50 per hour
For a full list of benefits and open positions, please visit us at: ************************************************************
Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts:
Create Job Alert
Equal Opportunity Employer
Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.
Required
Preferred
Job Industries
Retail
$18-19.5 hourly 1d ago
Ramp Service Employee - Part Time
United Airlines 4.6
Customer service associate job in Seattle, WA
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together.
**Description**
The Ramp Service Employee (RSE) is responsible for processing baggage, boxes, and/or cargo between baggage/cargo areas in the airport facilities and aircraft, as well as receiving and dispatching aircraft. We pride ourselves on being an on-time airline and are seeking dedicated individuals that understand a fast-paced environment while maintaining high-quality standards of operational safety and customerservice.
**Qualifications**
**What You Need to Succeed (Minimum Requirements):**
+ At least 18 years old
+ High school diploma, GED, or equivalent
+ Comfortable with computers, mobile devices, and new technologies
+ Able to stand, walk, and handle baggage for an eight-hour shift
+ Able to read, write and speak English fluently
+ Ability to communicate with other departments and flight crews
+ Must possess a valid state-issued driver's license, with a good driving record
+ Must be eligible to acquire and maintain credentials vital for the position
+ Must pass a background check
+ Must pass a pre-placement physical ability test, hearing and vision tests, and drug screen
+ Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
+ Available during day and night shifts, weekends, and holidays
+ When necessary, based on the needs of the operation, you will be required to work mandatory overtime
+ Able to perform a variety of physical activities including bending, stooping, climbing, and working in tight spaces, including lifting up to 70lbs
+ Ability to obtain required training certifications, perform safety checks, and successfully complete all required job functions, including but not limited to operating and driving equipment, loading and unloading baggage and cargo, interpreting load sheets, baggage tags, and cargo labels
+ Work outdoors in all temperatures and weather conditions
+ Must be legally authorized to work in the United States for any employer without sponsorship
+ Work where there will be exposure to high noise levels
+ Must NOT have lived outside of the United States in the past 3 years for any period longer than six months, except for military duty or government-approved exceptions
+ Successful completion of interview and assessment required to meet job qualifications
+ Reliable, punctual attendance is a crucial function of the position
+ Ability to meet our uniform, and appearance standards
+ Must be willing and able to work 100% on-site
Posting will expire on 1-20-2026
The starting rate for this role is $19.64.
This is also a bonus eligible position (i.e. profit sharing).
We offer competitive benefits: medical, dental, vision, life, accident & disability, employee assistance program, commuter, paid holidays, paid time off, 401(k), pension and flight privileges (subject to the respective collective bargaining agreement).
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
$19.6 hourly 6d ago
Automotive customer service advisor
M&N Absolute Auto Repair
Customer service associate job in Everett, WA
Job DescriptionBenefits:
401(k)
401(k) matching
Bonus based on performance
Company parties
Employee discounts
Free uniforms
Opportunity for advancement
Paid time off
About the Role:
Join M&N Absolute Auto Repair as an Automotive CustomerService Advisor, where you'll be the friendly face and voice that connects our customers with top-notch automotive care. In this dynamic role, you'll help ensure a seamless experience for our clients while contributing to a team that values excellence and customer satisfaction.
Responsibilities:
Greet customers warmly and assess their automotive service needs.
Provide accurate estimates and explain recommended services and repairs.
Coordinate service appointments and manage the service workflow.
Communicate effectively with technicians and customers regarding vehicle status.
Handle customer inquiries and resolve any issues or concerns promptly.
Maintain accurate records of customer interactions and service history.
Promote additional services and products to enhance customer satisfaction.
Ensure a clean and organized service area for an inviting customer experience.
Requirements:
High school diploma or equivalent; automotive background is a plus.
Proven experience in customerservice, preferably in the automotive industry.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment and manage multiple tasks.
Basic computer skills and familiarity with automotive service software.
Positive attitude and a passion for helping customers.
Valid driver's license with a clean driving record.
About Us:
M&N Absolute Auto Repair has been serving the Everett, WA community for over a decade, providing reliable and high-quality automotive services. Our customers love us for our honest approach and commitment to excellence, while our employees appreciate a supportive work environment that fosters growth and teamwork.
$31k-38k yearly est. 16d ago
Customer Segment Consultant
Bank of America 4.7
Customer service associate job in Bellevue, WA
Job Description: This role is accountable for designing, automating, and managing a comprehensive reporting portfolio that supports business decision-making and strengthens control processes. The analyst will lead efforts to streamline and modernize manual reporting, applying a risk-mitigation and efficiency mindset to every solution.The position requires end-to-end ownership of reporting solutions-from requirements gathering and data sourcing to development, testing, and delivery. Success in this role means creating scalable, accurate, and timely reporting that enables operational transparency and drives process improvements across Financial Center Operations & Controls.In addition to reporting responsibilities, the analyst will contribute to internal control discipline and operational excellence by supporting governance activities, monitoring key metrics, and identifying opportunities for automation and quality assurance. This includes evaluating data to detect issues, implementing remediation strategies, and ensuring adherence to enterprise-wide standards.Responsibilities:
Responsible for providing business metric and program analysis, report management, and project support at several different levels.
The position requires the incumbent to have diverse administrative expertise and to oversee various programs and initiatives, to be able to think strategically, as well as perform in a proactive manner with limited supervision.
The position also requires the individual to build and maintain relationships with field management and work closely with other organizations within the LOB.
Support and lead the execution of the Financial Center Operations, focusing on automation, process optimization, and data integrity.
Design and implement automated solutions using enterprise-approved BI tools (e.g., Tableau, Power BI, Alteryx).
The ability to work independently, multi-task, assist partners with complex items and those that require extensive research, while prioritizing his/her workload. Must demonstrate a cooperative and professional work attitude.
Manage and improve existing processes to ensure consistency and continuity across the Preferred business. Ability to coordinate all essential work-streams (people/process, controls, business leads and technology) to ensure project / program delivers on time and to the business case.
Develop strong working partnerships across the organization and work with various LOB partners, and other key LOB support partners to manage, develop and execute reporting on Financial Center Operations.
Detailed Documentation - Procedures and Business Requirements. Must gather and document requirements, interpret business needs against data availability to develop best possible solution.
Consider all possible improvement opportunities by identifying gaps and developing process improvements.
Support leadership while being able to influence through sound reasoning and solid analytics.
Required Qualifications:
Detail oriented and possess excellent problem solving and decision-making skills
Effective comprehension and listening skills
Strong time management skills
Proficient in Excel- Basic & Complex formulas and the ability to interpret large amounts of distinct data
Excellent PC skills including (but not limited to) MS Word, MS Excel, PowerPoint, Microsoft Edge or Chrome
Must be able to attend to detail in order to make comparisons based on desired outcomes and guidelines
Must demonstrate multi-tasking skills to handle various task/responsibilities and alternate between differing work processes and shift priorities
Must display decision making ability
Must have excellent verbal and written communication skills
Must display organizational skills
Must be able to comprehend and follow instructions and guidelines
Desired Qualifications:
Project Planning/Management
Leadership experience
Knowledge of financial center operations and controls
Minimum Education Requirements:
Bachelor's Degree or equivalent work experience
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY (MD5031), US - WA - Bellevue - 10400 NE 4th St - 400 Lincoln Square (WA3400) Pay and benefits information Pay range$73,200.00 - $116,900.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
$73.2k-116.9k yearly Auto-Apply 6d ago
Customer Service Advisor
Radius Recycling
Customer service associate job in Lynnwood, WA
Responsibilities include working as part of a retail sales team to provide best in class customer care. The CustomerService Advisor (CSA) often begins as a Pick-n-Pull Greeter and can work their way up through Part Sales, Parts Specialist and eventually a store Sales Lead through positive work ethics and evaluations. This is a retail sales position that requires a “can do” selling spirit and the ability to work as a team to meet the store's sales goals. The CSA will be present during all peak customer traffic periods which could include weekends, sale days, or any other occasion that would generate high customer flow into the store per the specified store schedule. The CSA will promote sales and service to customers. The CSA is expected to maintain the excellent standards of all Pick-n-Pull policies and procedures, while always being pleasant, respectful, and helpful.
Essential Functions:
Promote the Pick-n-Pull Safety Culture.
Be a team player. Work as a member of the team to help the team achieve its goals.
Maintain a high level of integrity.
Provide required information to customers as they enter the store. Offer friendly and enthusiastic answers to customer questions.
Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
Work as a team towards housekeeping, janitorial, and other duties as assigned by the task list. This can include cleaning tires, carrying batteries, mopping floors, etc.
Follow all company policies and procedures.
Identify when customer interaction requires assistance from management.
Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.
Additional duties as assigned.
Qualifications:
Must work safely at all times.
Must have good people skills with an outgoing friendly positive attitude.
Able to work retail hours including overtime, weekends and holidays.
Must have reliable means of transportation.
Must be able to read, write, and speak in the English language.
Bilingual in Spanish a plus, but not required.
Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
Follow company dress code policy, maintaining a well groomed, neat appearance so as to create a favorable impression with customers.
Previous experience in a retail environment preferred but not required.
Physical Activities Required to Perform Essential Functions:
Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.
Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
Vision must be sufficient to perform job functions safely as described above.
Able to work on feet (stand and walk) for assigned work shift.
Job Conditions:
Exposure on a regular basis to outdoor weather conditions.
Exposure to occasional noisy conditions and machinery operation.
PLEASE NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
All U.S. applicants must be 18 years of age or older and all Canada applicants must be 16 years of age or older.
Radius Recycling participates in e-verify for all U.S. new hires.
An offer of U.S. employment by Radius Recycling or any of its subsidiaries is contingent on the satisfactory completion of a post-offer drug screen and background check.
All new hires must review and sign an Arbitration Agreement. This applies to all U.S. non-union employees.
As an Equal Opportunity Employer, Radius Recycling does not discriminate on the basis of race, religion, color, sex, marital status, disability status, national origin or ancestry, veteran status, age, prior industrial injury, sexual orientation, genetic information, or any other protected status under local, state or federal law.
$31k-38k yearly est. 6d ago
Bilingual Insurance Client Experience Specialist
Cisneros Agency LLC
Customer service associate job in Mukilteo, WA
Job DescriptionBenefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
At the Cisneros Agency, we do things differently. We dont just sell insurancewe build relationships and deliver peace of mind. We innovate, win, and grow togetherand have fun doing it.
Were looking for a bilingual (Spanish/English), self-motivated professional to join one of the top five performing teams in Washington.
Fluency in both written and spoken Spanish and English is essential for effective communication with clients and teammates. Insurance experience isnt requiredwe provide personalized, top-notch training to help you succeed.
Compensation & Benefits
$20$24/hour starting wage (higher for experienced/bilingual candidates)
Base pay + bonus and commission
Paid training and licensing hours
100% employer-paid health, dental & vision
Traditional IRA with company match
Unlimited Paid Time Off (PTO)
Paid Volunteer Time Off (VTO)
Flexible schedule & supportive team culture
What Youll Do
Provide friendly, accurate service via phone, email, and text
Respond to insurance questions, policy updates, claims, and billing
Review client coverage to uncover needs and recommend solutions
Upsell existing clients and identify new sales opportunities
Follow the Cisneros Agency Relationship Process consistently
Collaborate with team members and contribute to a high-performing, positive work environment
What Were Looking For
Bilingual in Spanish & English (required)
Excellent communication skills in both languages
2+ years in customerservice or sales
High integrity, commitment, dependability, and drive to succeed
Ability to thrive in a fast-paced, evolving environment
Why Youll Love It Here
Collaboration: We support and celebrate one anothers wins.
Growth: Youll receive continuous development opportunities.
Balance: Flexible schedules and generous PTO keep you energized.
Impact: Youll help people protect what matters most to them.
Schedule:
Full-time, MondayFriday, 8-hour shifts
Pay: $20$25/hour + bonuses and commissions
The Intake Specialist plays a vital role in the process of onboarding potential clients. They are responsible for meeting with individuals engaging in services offered by the firm, confirming client information, communicating case eligibility options, and providing information regarding the process for relief options. The Intake Specialist is a professional position that ensures a smooth and efficient client onboarding experience..
Key Responsibilities:
Meet with potential clients to effectively communicate the firm's unique value proposition, services, and benefits.
Build and maintain strong relationships with potential clients by providing exceptional customerservice, demonstrating empathy, and addressing their concerns and questions.
Review the information provided by potential clients.
Sign up new clients, while addressing any concerns, and highlighting the benefits of working with the firm.
Collaborate closely with our team of attorneys, paralegals, and legal assistants to ensure a smooth transition of newly onboarded clients to begin their case process.
Provide accurate and comprehensive information about the client and their case to facilitate efficient case management.
Maintain detailed records of client interactions, consultations, and activities in the firm's customer relationship management (CRM) system.
Provide regular updates to management on performance, and ensure the proper use of systems to guarantee accurate reporting.
Handle any additional tasks or responsibilities as directed by management.
Qualifications:
All candidates must have a Bachelor's Degree.
Must be fully bilingual- Spanish & English.
Must possess at least 2 years of professional experience, preferably working in an immigration law firm.
Strong persuasive communication and someone who enjoys working directly with current and potential clients.
Knowledge of immigration laws, regulations, and processes.
Excellent interpersonal and relationship-building skills to establish trust and credibility.
Ability to work independently and a self-starter.
Outstanding communication skills, both verbal and written, to effectively convey complex information.
Results-oriented mindset with a drive to meet or exceed targets and business objectives.
Familiarity with CRM systems and activity tracking tools.
Pay Range: $22 - 27 per hour
Amazing Benefits Include:
Medical (100% employer paid)
Vision
Dental
$50k life insurance policy
401(k) with 6% Employer Match, PTO, Paid Holidays, Employee Assistance Program,
Fitness Stipend
We are excited about the possibility of you joining our team! Apply now and take the next step in your career with Abogada Alexandra Immigration Law, PLLC!
$22-27 hourly Auto-Apply 36d ago
Reservations Agent
Muckleshoot Casino Resort 4.3
Customer service associate job in Auburn, WA
WHAT'S IN IT FOR YOU
Competitive salary of $20.08/hr. with discretionary performance bonuses 2x a year!
Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.
Complimentary meals and covered team member parking.
Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
Company-paid gaming licenses (Class A & Class B)
Variety of additional voluntary benefits and retirement plans.
WHAT YOU'LL DO
Be the face of Muckleshoot Casino Resort for guests and team members, modeling professionalism, hospitality, and our core values at all times.
Manage Muckleshoot Casino Resort's phone and communication systems by handling inbound calls, chats, emails, and SMS in a timely and courteous manner.
Provide accurate, current information on accommodation, dining, events, promotions, and casino services.
Process and confirm reservations for lodging, dining, entertainment, and other guest services, ensuring all details and special requests are recorded correctly.
Offer clear, professional booking confirmations and proactively communicate guest preferences to appropriate departments (front desk, housekeeping, F&B, events, etc.).
Deliver personalized recommendations that go beyond transactional service, creating tailored experiences for each guest.
Identify upsell and cross-sell opportunities, maximizing revenue while enhancing guest satisfaction.
Maintain accurate, organized records of reservations, modifications, and cancellations in the reservation and call management systems (e.g., Cloudbeds, Hotel Connect, SevenRooms, OpenTable, Bally CMP).
Handle escalations with professionalism, providing leadership with detailed information for resolution.
Address guest concerns and booking-related issues promptly and empathetically.
Support the team by sharing observations from guest interactions, suggesting improvements to processes, products, and services.
Collaborate with Training/Quality Specialists and Team Leaders to continuously improve performance.
Participate in peer-to-peer coaching and team knowledge sharing to strengthen overall team effectiveness.
Assist with creating and maintaining a welcoming environment by supporting small but impactful housekeeping or organizational tasks when necessary (e.g., pushing in chairs, clearing items).
Uphold confidentiality of guest information, proprietary business processes, and company trade secrets.
Demonstrate actions and behaviors that represent Muckleshoot Casino Resort positively both on and off the floor.
Work diligently to support the property's culture, guest service philosophy, and high standards of hospitality.
Perform other duties as assigned.
WHAT YOU'LL BRING
1+ year experience in a call center, reservations, or customerservice role.
Experience in luxury hospitality or Tribal gaming preferred.
Proficiency with call center and reservation systems.
Strong organizational skills and meticulous attention to detail.
Excellent verbal and written communication skills; fluency in English required.
Ability to demonstrate a guest-oriented, accommodating demeanor in high-pressure environments.
Keyboarding skills and basic computer proficiency.
$20.1 hourly 49d ago
Client Engagement Specialist - DBHC
DESC 4.3
Customer service associate job in Seattle, WA
Shift: Day
Days Off: Saturday, Sunday
Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan
Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW.
About DESC:
DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.
As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.
JOB DEFINITION:
We are looking for a Client Engagement Specialist (CES) who will work within the larger Client Engagement Team spanning two locations: Hobson Clinic and the Pioneer Square DESC clinics.
Hobson Clinic is an integrated behavioral and physical health outpatient clinic jointly operated by DESC and Harborview Medical Center (HMC). The Clinic provides holistic health care services to thousands of community members annually with a focus on improving health care access for people who have experienced barriers to conventional health services. The Clinic specializes in serving people living on lower incomes, people living homeless, and people living with complex physical and mental health conditions and substance use disorders.
The Pioneer Square clinics are two clinics operated by DESC that support a variety of clinical staff and programs ranging from outpatient behavioral health, substance disorder treatment, supportive employment, medical, and drop-in services. The clinical programs located in Pioneer Square serve a myriad of clients daily to address complex needs related to their mental and physical health.
The CES team will be the point people to monitor the safety and security of the clinics by managing the milieu of the main lobby/building and engaging clients. The CES team will also be tasked with providing trauma-informed support to clients and patients utilizing Hobson clinic and Pioneer Square by employing various de-escalation skills and tactics, both verbal and hands-on approaches, while in coordination and consultation with the wider clinical and medical teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To be present in all main operating areas of both Hobson and Pioneer Square clinics for client engagement and de-escalation purposes only. Be a welcoming presence and direct clients to the services they are seeking, at times escorting to designated area, and walking regular rounds in both low and high-risk areas of the clinic, including area immediately outside of the clinic.
Initiate and maintain appropriate social interactions with clients. Integrate experience with behavioral health and substance use conditions into work with clients.
Monitor the general milieu, lobby, entryway, immediately outside of the clinic, security systems, and other common areas to monitor the safety and security of clients and staff. Work to maintain a comfortable milieu, even in the presence of potentially unusual client behaviors.
Commitment to the Harm Reduction and Trauma Informed Care models and working to incorporate those principles through an equity and social justice lens.
Become certified in enhanced behavioral de-escalation training and maintain annual re-certification.
Commitment to diversity, equity, and inclusion and applying to all areas of work responsibility.
Assist in training clinic staff on de-escalation skills and leading crisis response drills.
Intervene when necessary to support clients, maintain order, and communicate/enforce clinic rules and policies.
Intervene in client crises and emergencies (medical, behavioral health, interpersonal), participate in verbal de-escalation and hands-on de-escalation in emergent situations, and initiate action as required, including contact with emergency response systems, and facilitating a higher level of care.
Write significant events involving clients and Clinic operations activities in a daily log; read log daily and coordinate with relevant staff.
In collaboration with an interdisciplinary team, promote a safe and secure clinic environment by responding to emergent safety issues using a layered active response approach.
Participate in clinical reviews and case conferences to develop personal success plans for clients as needed. Assist clinical staff in engaging clients through creative, resourceful strategies that build trust and confidence.
Lead critical debriefs and work in coordination with clinical Director and Managers to provide support to staff related to safety issues upon request.
Attending consumer advisory board (CAB) meetings with the purpose of eliciting consumer input regarding Clinic program performance and to assure the consumer perspective is well-understood and reported back to the team.
Help ensure cleanliness of lobby area and other common spaces within the building.
Participate in staff meetings, team huddles, and training, with both DESC and HMC staff.
Other responsibilities as assigned.
WORKING CONDITIONS:
Works primarily in a climate-controlled office environment with frequent interpersonal interactions. Works as needed driving to client homes and interacting with clients in their homes. May escort clients or have professional meetings in environments which are not climate controlled. Also works outside of the office in homeless camps and in a vehicle.
Requirements
MINIMUM QUALIFICATIONS:
Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or any other superseding credential
Relevant Bachelor's degree in social work, psychology, or related behavioral science, OR
A combination of 1 year of relevant paid work experience and demonstration of the ability to perform required job duties.
Interest in working with clients who are difficult to engage and maintain in traditional mental health/substance use disorder programs.
Experience working with behavioral health conditions and intervening with de-escalation and hands-on approaches using Crisis Prevention & Intervention (CPI) or the equivalent and must be familiar with behavioral health treatment services.
Willingness to become certified in enhanced behavioral de-escalation training, which trains to use hands on techniques.
Experience in human services (paid or volunteer), preferably working with adults living homeless and/or living with a mental illness and/or substance use disorder.
Proficient in de-escalation skills, crisis intervention, and stabilization strategies and possess the ability to use these skills in high-risk, high traffic areas.
Have a strong understanding of recovery and resilience, the value of client partnerships, and client choice.
Experience working with adults living with mental illness and/or co-occurring disorders.
Interest or experience in working with clients that traditional health care programs have turned away.
Ability to communicate and work effectively with clients and staff from various backgrounds and utilize good customerservice skills.
Ability to work effectively with clients potentially displaying unusual and bizarre behaviors.
Subscribe to the philosophy of working in an integrated team approach which fosters cooperation and continuity across programs and of consideration and respect for clients.
Have experience working in collaboration with law enforcement, and neighborhood stakeholders that do not always agree with the harm reduction, trauma informed, or person-centered work philosophy.
Able to prioritize multiple job responsibilities, work independently, and exercise good professional judgment.
Able to maintain client confidentiality.
Ability to pass criminal background check.
Valid Washington state driver's license and insurable driving record.
PREFERRED QUALIFICATIONS:
Has work experience as an Emergency Medical Technician or Psych Technician in the field.
Bilingual in English and Spanish.
Bi-cultural background/experience.
Skill in operating office equipment, including computers (including e-mail), software (e.g., Microsoft Word, Excel) and telephones.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
EQUAL OPPORTUNITY EMPLOYER:
DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.
Salary Description $37.78 - $41.72 per hour
$37.8-41.7 hourly 10d ago
Customer Service Representative
Appleone 4.3
Customer service associate job in Issaquah, WA
CustomerService Representative - Bellevue, WA - Full-Time Are you a customer-focused professional who enjoys helping people and solving problems? We're hiring a CustomerService Representative in Bellevue to join our team, providing top-notch support via phone, email, and chat. This is not a sales position-it's all about delivering excellent service and ensuring customers have a positive experience.
Why You'll Love This Role:
Competitive pay
Full-time benefits including medical, dental, and vision
Excellent 401(k) plan
19 days PTO plus 8 paid holidays per year
Employee wellness programs
1:1 training and shadowing-typically not on phones for the first 4-6 weeks
What You'll Do:
Respond to inbound customer inquiries via phone, email, and chat
Make outbound calls to verify or clarify information
Provide accurate information and resolve customer issues professionally
Perform high-volume data entry (7000 KPH alphanumeric required)
Gain in-depth product knowledge to assist customers confidently
Support other duties as assigned
Call Volume & Workflow
Average 30-40 calls per day
Calls last approximately 5-15 minutes each
Multitask efficiently while navigating multiple applications
What We're Looking For:
Strong customerservice skills with a positive attitude
Clear, professional communication across phone, email, and chat
Ability to multitask while maintaining accuracy
Interest in learning and delivering excellent customer experiences
Experience with email or chat support preferred
Data entry experience a plus
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
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The pay transparency policy is available here:
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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
********************************************** Contents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
$33k-39k yearly est. 1d ago
Reservations Agent
Muckleshoot Casino 4.3
Customer service associate job in Auburn, WA
WHAT'S IN IT FOR YOU * Competitive salary of $20.08/hr. with discretionary performance bonuses 2x a year! * Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents. * Complimentary meals and covered team member parking.
* Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
* Company-paid gaming licenses (Class A & Class B)
* Variety of additional voluntary benefits and retirement plans.
WHAT YOU'LL DO
* Be the face of Muckleshoot Casino Resort for guests and team members, modeling professionalism, hospitality, and our core values at all times.
* Manage Muckleshoot Casino Resort's phone and communication systems by handling inbound calls, chats, emails, and SMS in a timely and courteous manner.
* Provide accurate, current information on accommodation, dining, events, promotions, and casino services.
* Process and confirm reservations for lodging, dining, entertainment, and other guest services, ensuring all details and special requests are recorded correctly.
* Offer clear, professional booking confirmations and proactively communicate guest preferences to appropriate departments (front desk, housekeeping, F&B, events, etc.).
* Deliver personalized recommendations that go beyond transactional service, creating tailored experiences for each guest.
* Identify upsell and cross-sell opportunities, maximizing revenue while enhancing guest satisfaction.
* Maintain accurate, organized records of reservations, modifications, and cancellations in the reservation and call management systems (e.g., Cloudbeds, Hotel Connect, SevenRooms, OpenTable, Bally CMP).
* Handle escalations with professionalism, providing leadership with detailed information for resolution.
* Address guest concerns and booking-related issues promptly and empathetically.
* Support the team by sharing observations from guest interactions, suggesting improvements to processes, products, and services.
* Collaborate with Training/Quality Specialists and Team Leaders to continuously improve performance.
* Participate in peer-to-peer coaching and team knowledge sharing to strengthen overall team effectiveness.
* Assist with creating and maintaining a welcoming environment by supporting small but impactful housekeeping or organizational tasks when necessary (e.g., pushing in chairs, clearing items).
* Uphold confidentiality of guest information, proprietary business processes, and company trade secrets.
* Demonstrate actions and behaviors that represent Muckleshoot Casino Resort positively both on and off the floor.
* Work diligently to support the property's culture, guest service philosophy, and high standards of hospitality.
* Perform other duties as assigned.
WHAT YOU'LL BRING
* 1+ year experience in a call center, reservations, or customerservice role.
* Experience in luxury hospitality or Tribal gaming preferred.
* Proficiency with call center and reservation systems.
* Strong organizational skills and meticulous attention to detail.
* Excellent verbal and written communication skills; fluency in English required.
* Ability to demonstrate a guest-oriented, accommodating demeanor in high-pressure environments.
* Keyboarding skills and basic computer proficiency.
$20.1 hourly 6d ago
Client Engagement Specialist - Night Shift, STAR Center
DESC 4.3
Customer service associate job in Seattle, WA
Shift: Night (8:00pm - 4:00am)
Shift Differential: $1.00 per hour
Days Off: Tuesday, Wednesday
Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)
Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan
Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW.
About DESC:
DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness.
As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness.
JOB DEFINITION:
We are looking for a Client Engagement Specialist (CES) who will work within the larger Client Engagement Team spanning three locations: Hobson Clinic, the DESC Pioneer Square clinics, and the STAR Center.
Hobson Clinic is an integrated behavioral and physical health outpatient clinic jointly operated by DESC and Harborview Medical Center (HMC). The Clinic provides holistic health care services to thousands of community members annually with a focus on improving health care access for people who have experienced barriers to conventional health services. The Clinic specializes in serving people living on lower incomes, people living homeless, and people living with complex physical and mental health conditions and substance use disorders.
The Pioneer Square clinics are two clinics operated by DESC that support a variety of clinical staff and programs ranging from outpatient behavioral health, substance disorder treatment, supportive employment, medical, and drop-in services. The clinical programs located in Pioneer Square serve a myriad of clients daily to address complex needs related to their mental and physical health.
The STAR (Stability Through Access and Resources) Center is a time-limited, 24/7, behavioral health-focused non-congregate shelter program. Services at the Center are tailored for unsheltered adults facing significant untreated and undertreated challenges related to mental health and substance use disorders. The center is located at 619 3rd Avenue and Cherry Street in downtown Seattle
The CES team will be the point people to monitor and provide 24/7 safety and security at the STAR Center by managing the milieu outside and inside of the Shelter. The CES team will also be tasked with providing trauma-informed support to clients at the STAR Center and Pioneer Square by employing various de-escalation skills while in coordination and consultation with the wider STAR Center staff, clinical, and medical teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
To be present in all main operating areas of Hobson Place, 216 James, and STAR Center for client engagement and de-escalation purposes. Be a welcoming presence and direct clients to the services they are seeking, at times escorting to designated area and walking regular rounds in both low and high-risk areas of the clinic, Hobson Place, 216 James, STAR Center and 600 block of 3rd Ave, including the area immediately outside of the clinic.
Monitor the general milieu outside the Hobson Clinic, 216 James Clinic, STAR center and the 500 and 600 blocks of 3rd Ave.
Work to maintain a comfortable atmosphere for people along 3rd Ave, even in the presence of potentially unusual or posturing client behaviors.
Proactively engage clients and community members in the public spaces on and around 3rd Ave. in front of Hobson Clinic, 216 James St, and the STAR Center.
Coordinate real-time intervention for crises both in and around DESC spaces.
Enforce the DESC Good Neighbor policy and Project/Program rules with DESC Clients.
Initiate and maintain appropriate social interactions with clients and prospective clients.
Integrate experience with behavioral health and substance use conditions into work with clients and prospective clients.
Commitment to the Harm Reduction and Trauma Informed Care models and working to incorporate those principles through an equity and social justice lens.
Become a DESC trainer for de-escalation and dis-engagement for new employees and yearly refresher; this responsibility will be shared with another trainer within the agency.
Assist in training clinic staff on de-escalation skills and leading crisis response drills.
Receive training in hands on techniques (escorts and holds) and work in collaboration with partnering agency security to ensure the safety of clients is made a priority.
Commitment to diversity, equity, and inclusion, applying to all areas of work responsibility.
Intervene when necessary to support clients, maintain order, and communicate/enforce clinic rules and policies.
Intervene in client crises and emergencies (medical, behavioral health, interpersonal), participate in verbal de-escalation and hands-on escorts and holds in emergent situations, and initiate action as required, including contact with emergency response systems, and facilitating a higher level of care.
Write a shift summary log detailing significant events involving clients and clinic operations, read log daily, participate in shift brief, complete activity logs and other shift-related documentation, and coordinate with relevant staff to ensure all required documentation is completed.
In collaboration with an interdisciplinary team, promote a safe and secure clinic environment by responding to emergent safety issues using a collaborative active response approach.
Participate in clinical reviews and case conferences to develop personal success plans for clients as needed. Assist clinical staff in engaging clients through creative, resourceful strategies that build trust and confidence.
Participate in bar review committee and, psych consults as needed.
Lead critical incident debriefs and work in coordination with clinical Director and Managers to provide support to staff related to safety issues upon request.
Help ensure cleanliness of sidewalks.
Participate in staff meetings, team huddles, and training, with both DESC and HMC staff.
Wear agency-provided clothing that makes you easily identifiable in the community as a DESC employee.
Other responsibilities as assigned.
WORKING CONDITIONS:
Works both indoors in a climate-controlled office environment with frequent interpersonal interactions and primarily outdoors in variable weather with frequent interpersonal interactions. May escort clients or have professional meetings in environments which are not climate controlled. Also works outside of the office in homeless camps and in a vehicle.
Requirements
MINIMUM QUALIFICATIONS:
Experience working with behavioral health conditions and intervening with de-escalation and hands-on approaches using Crisis Prevention & Intervention (CPI) or the equivalent and must be familiar with behavioral health treatment services.
Willingness to become certified in enhanced behavioral de-escalation training, which trains to use hands on techniques.
Willingness to use training in de-escalation and disengagement to intervene with clients that are posturing or assaultive.
Experience in human services (paid or volunteer), preferably working with adults living homeless and/or living with a mental illness and/or substance use disorder.
Experience working and building rapport with people in a psychiatric crisis.
Proficient in de-escalation skills, crisis intervention, and stabilization strategies and possess the ability to use these skills in high-risk, high traffic areas.
Have a strong understanding of recovery and resilience, the value of client partnerships, and client choice. Interest or experience in working with clients that traditional health care programs have turned away.
Ability to communicate and work effectively with clients and staff from various backgrounds and utilize good customerservice skills.
Ability to work effectively with clients potentially displaying unusual and bizarre behaviors.
Subscribe to the philosophy of working in an integrated team approach which fosters cooperation and continuity across programs and of consideration and respect for clients.
Have experience working in collaboration with law enforcement, and neighborhood stakeholders that do not always agree with the harm reduction, trauma informed, or person-centered work philosophy.
Able to prioritize multiple job responsibilities, work independently, and exercise good professional judgment.
Able to maintain client confidentiality.
Ability to pass criminal background check.
Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required.
PREFERRED QUALIFICATIONS:
Has work experience as an Emergency Medical Technician or Psych Technician in the field.
Bilingual in English and Spanish.
Bi-cultural background/experience.
Skill in operating office equipment, including computers, communication platforms, software (e.g., Microsoft Word, Excel), and telephones.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Relevant Bachelor's degree in social work, psychology, or related behavioral science, OR
A combination of 1 year* of relevant paid work experience and demonstration of the ability to perform required job duties
*Internal applicants in direct, client facing positions can substitute 6 months of experience in lieu of 1 year
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
EQUAL OPPORTUNITY EMPLOYER
DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.
Salary Description $36.75 - $40.58 per hour
How much does a customer service associate earn in Everett, WA?
The average customer service associate in Everett, WA earns between $25,000 and $43,000 annually. This compares to the national average customer service associate range of $24,000 to $40,000.
Average customer service associate salary in Everett, WA
$33,000
What are the biggest employers of Customer Service Associates in Everett, WA?
The biggest employers of Customer Service Associates in Everett, WA are: