Customer Service Representative
Customer Service Associate job 10 miles from Hacienda Heights
Provides courteous and efficient customer service and answers customer inquiries, schedules customer support services, works within various computer systems, & provides routine administrative support to assigned group.
1. Own the customer service experience. Be the primary point of contact for customers within assigned branch territories. Engage multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the customer service cycle.
2. Coordinate communications (both internal and external) for all aspects of customer and technical service.
3. Analyze, plan and facilitate resolutions for customer service and technical issues.
4. Create new Waste Information Profiles (WIPs) ensuring compliance in accordance with RCRA & DOT regulations.
5. Manage the waste approval process both with internal and 3rd party TSDFs, determining the most cost-effective methods that comply with customer approved facilities and technologies.
6. Manage the creation of jobs and tickets for customer service requests. Create detailed work orders to ensure accurate job understanding of operations teams.
7. Oversee post-shipment processes including review of job information. Verify WIPs and approvals and resolve any issues and discrepancies to ensure TSDF acceptance and impact to invoicing.
8. Collaborate and coordinate with team members to manage all other incoming customer requests, including support for quoting new service categories and working will billing team on customer invoicing process.
9. Other duties and responsibilities as assigned by Customer Excellence Manager.
Bilingual Japanese/English Customer Service Associates (Travel) (CA/YM)
Customer Service Associate job 24 miles from Hacienda Heights
A travel company is seeking multiple Bilingual Japanese/English Customer Service Associates to join their team in Torrance, CA. This position is responsible for performing customer service functions by handling all travel arrangements and responding to all travel-related inquiries in order to meet customers' needs. An AA degree or higher, basic PC skills, and the ability to speak fluent Japanese is required. This is a full-time, in-person at the office work, non-exempt position, with excellent benefits and 401k. [Work Schedule: Mon-Fri (Including Weekends and Holidays - 2 days off), 5am-3pm, and 6am-4pm]
Bilingual Japanese/English Customer Service Associate Duties:
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Work with Japanese local governments, tourism associations, accommodation facilities, transportation companies, etc. to discover and develop attractive travel products and information.
- Research and stay up to date on Japanese market, culture, and events to provide customers with current information.
- Handle administrative tasks necessary for sales activities, such as contract terms, quotations, and invoice creation.
- Regularly analyze the results of activities and prepare and submit reports.
Bilingual Japanese/English Customer Service Associate Skills:
-Must have an AA degree or higher
-Must be able to speak, read, and write Japanese
-Must have basic PC skills
-Interest in Japanese culture is a big plus
-Excellent ability to foster great customer and client relationships
****If interested, please apply with your most updated resume including your minimum salary requirement and why you left/or are looking to leave your current company. ****
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Activ8 West- Los Angeles (Japanese Recruiting Company) Recruitment & Solutions / Renaissance Resources Inc., has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you're a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.
We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates. All offers of employment may be contingent upon successful completion of a background check in compliance with applicable laws. We prioritize direct applicants; third-party resumes may not be reviewed.
Customer Experience Associate
Customer Service Associate job 28 miles from Hacienda Heights
· Handle all customer service emails, phone calls, text and chat
· Ensure the customer experience is a positive and memorable journey from the time the order is placed through the time the order is received
· Follow up on any issues and make sure problems are fully resolved in a timely manor
· Check web order maintenance daily to make sure all web orders are processed
· Run an open order report to ensure all web orders have been placed on pick at the warehouse
· Check shipping status daily and follow up with the warehouse on any delays
· Run reports in Full Circle and Shopify to make sure systems are speaking to each other properly
· Come up with creative ways to enhance the customer experience
· Implement a “client book” for VIP customers and offer those customers “white glove” service
· Share relevant customer feedback with ecommerce team
· Share any repetitive issues with Customer Experience manager and suggest implementing changes to resolve the issue
· Process Returns
QC, re-tag, re-package inventory
Qualifications:
· Full time
· Excellent communication (written and verbal) and problem-solving skills
· A passion for retail and helping customers
· Strong sales skills
· Detail oriented
· Outgoing with the ability to build rapport with the customer
· Flexibility in scheduling during peak times
*Hourly rate range $22-$24 / hour
*This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at a time at the sole discretion of the Employer
Customer Service Desk Associate
Customer Service Associate job 24 miles from Hacienda Heights
This position is responsible for performing customer service functions by handling travel arrangements and responding to travel-related inquiries to meet customer needs and promote quality service. Principal Accountabilities Perform customer service functions
Perform general administrative tasks
Skills and Qualifications Required
Bilingual proficiency in Native Japanese and English
Japanese - Proficient
English - Read, Write, Speak
Availability to work 8-hour shifts, including weekends and holidays
Demonstrated reliability and dependability
Ability to operate computer terminals and telephone equipment (handsets/headsets) for extended periods
Strong verbal communication skills
Effective reading comprehension
Good interpersonal skills
Active listening skills
Strong analytical ability
Must be legally authorized to work in the United States (visa sponsorship not provided)
Associate degree preferred
Work Conditions
Pay Rate: $23.51/hour
Status: Full-time, Non-exempt
Schedule: 8-hour shifts between 5:00 AM - 3:00 PM PST and 6:00 AM - 4:00 PM PDT, including weekends and holidays
Benefits
Paid company holidays
Sick leave and vacation
Shift swap/day trade options
Health insurance (medical, vision, dental)
Flexible spending accounts
Employee assistance program
Life insurance and optional voluntary life insurance
401(k) retirement plan
Travel benefits (international and domestic)
Pre-tax mass commuter benefit
Bereavement leave
Longevity awards and associated paid holiday
Educational assistance
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Customer Service Representative
Customer Service Associate job 15 miles from Hacienda Heights
We are currently seeking a highly motivated an experienced Customer Service Representative to join our team. The Customer Service Representative (CSR) will be the first line of contact for CalOptima Health's members and providers. The incumbent will assist members and providers with questions and/or complaints related to the Medi-Cal programs for Orange County. The incumbent will provide information regarding eligibility, enrollment, benefits and services to CalOptima Health's eligible members and providers.
Position Information:
- Department: Customer Service
- Salary Grade: 301 - $23.00 - $31.0500
- Work Arrangement: Full Office in Orange, CA
Duties & Responsibilities:
- 80% - Program Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Maintains departmental productivity and quality standards. Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction. Serves as a resource for other team members.
- Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
- Maintains departmental productivity and quality standards.
- Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction.
- Serves as a resource for other team members.
- 15% - Administrative Support Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department. Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically. Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction. Communicates, builds and maintains internal and external relationships by prompt and accurate service delivery. Identifies and communicates challenges that might arise with the use of professional judgment while adhering to departmental policies and procedures.
- Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department.
- Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically.
- Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction.
- Communicates, builds and maintains internal and external relationships by prompt and accurate service delivery.
- Identifies and communicates challenges that might arise with the use of professional judgment while adhering to departmental policies and procedures.
- 5% - Completes other projects and duties as assigned.
Minimum Qualifications:
- High School diploma or equivalent PLUS 6 months of experience in a call center capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
- Typing speed of 35 words per minute (WPM) required.
Sales Associate
Customer Service Associate job 18 miles from Hacienda Heights
As a Sales Associate you will be eligible for;
401K
Tuition Reimbursement Program
Flexible schedules
Full Time positions are also eligible for medical benefits. The Sales Associate at United Pacific works at an assigned store location and assists in the operation of the facility in a safe, customer-focused, and profitable manner. You will perform various duties including, but not limited to: Daily cash handling, lighting/fixtures cleaning & maintenance, and ensuring the security of all inventory and currency to avoid theft and inventory shrinkage. You will report to the Store Manager and will receive direct supervision within a framework of well-defined United Pacific company policies and procedures. In this role you will need to have the ability to learn to operate a cash register, computer console, and other equipment and tools related to the work task.
Qualifications Include:
Must be at least 18 years of age.
A High School diploma or GED is preferred but not required.
Ability to communicate effectively in English, both verbally and written.
Ability to work alone in the store for extended periods of time.
Must be able to provide proof of authorization to work in the United States if hired.
Be able to work irregular shifts, including weekends, overnight shifts, and holidays.
Ability to stand and/or walk for at least 8 hours.
Be physically able to lift, push, pull a minimum of 20 lbs.
Ability to occasionally lift and/or carry up to 20 pounds from ground to overhead up to 30 minutes of workday (i.e., assisting in stocking/maintaining inventory levels) with appropriate safety equipment's.
Ability to occasionally climb a ladder to store and retrieve materials, and/or place or remove signage
Significant amount of work is performed indoors, but there are times when extended periods of work may be performed outside.
Capable of working in small spaces at times.
Wholesale Customer Service Representative
Customer Service Associate job 13 miles from Hacienda Heights
A dynamic apparel company is seeking a motivated and energetic Wholesale Customer Service Representative with at least 5 years of experience in the wholesale apparel industry. This full-time role is vital to the organization, requiring close collaboration with all departments and management levels. The ideal candidate will excel in order management, logistics, and possess a deep understanding of the unique requirements within the apparel sector.
Responsibilities:
Oversee order processing and reporting through the ERP system.
Demonstrate expertise in production purchase orders, sales purchase orders, EDI, inventory management, invoicing, and key industry deadlines to ensure timely fulfillment.
Proactively identify and resolve any order fulfillment issues or documentation discrepancies.
Troubleshoot packing challenges and generate labels as needed.
Maintain clear communication between internal teams including merchants, managers, overseas affiliates, quality control, sales, and warehouse staff.
Partnering with major retailers such as Walmart, JC Penney, TJ Maxx, Marshalls, Torrid, or Belk.
Requirements:
Minimum of 5 years' customer service experience in the apparel industry.
Proven experience in order entry/management and reporting.
Background in logistics with a solid understanding of warehouse operations.
Ability to multi-task and prioritize workload effectively.
Excellent team player who can adapt to various responsibilities as required.
Strong follow-up skills paired with exceptional organizational abilities.
Outstanding written and verbal communication skills.
Familiarity with wholesale apparel industry processes and ERP systems specific to apparel.
Proficiency in Microsoft Office products.
Must possess EDI knowledge.
If you are passionate about the apparel industry and thrive in a fast-paced environment where teamwork and attention to detail are paramount, we encourage you to apply for this exciting opportunity!
Customer Service Representative
Customer Service Associate job 12 miles from Hacienda Heights
Onsite in Anaheim, CA 92806
W2 Contract 6+ months
M-F 8am-5pm
Start ASAP
$21/hr -Weekly Pay and Benefits!
Our leading Electrical and Electronics Manufacturing client is growing and hiring a Customer Service Rep to join their smart, diligent and collaborative team.
As a Customer Service Representative, you will play a key role in interacting with both new and existing customers. You will leverage your in-depth knowledge of the product lines to deliver accurate, timely information and solutions. With a customer-first mindset, you'll provide support across up to three communication channels-voice, chat, and email- while maintaining an empathetic approach. Your keen attention to detail will ensure customer concerns and inquiries are thoroughly documented and shared with management, helping to represent the voice of the customer and drive improvements within the organization.
Job Duties:
· Handle inbound customer inquiries via live chat and email, addressing product education, troubleshooting, and warranty or return-related questions.
· Assess customer needs by asking insightful questions, ensuring satisfaction through active listening and tailored solutions.
· Build strong rapport with customers, fostering positive experiences and brand loyalty.
· Collaborate with peers and consult knowledge articles to resolve inquiries accurately when answers are unclear
· Develop in-depth knowledge of the product line to provide informed and effective support.
· Ensure clarity by thoroughly understanding company policies and communicating them clearly to customers.
Requirements:
· Interfaced directly with customers, effectively deescalating challenging situations.
· Demonstrated strong leadership through empathetic communication and support.
· Skilled in managing and prioritizing multiple customer cases simultaneously.
· Proficient in using various platforms to resolve customer inquiries efficiently.
· Excellent written and verbal communication skills.
· Proven experience troubleshooting complex issues and guiding customers to resolution.
· Accurately documented customer interactions within case records for future reference.
· Fluent in English with proficiency in email and chat communication.
· Strong proficiency in Microsoft Office Suite.
· Capable of typing at approximately 40 words per minute.
Customer Service Representative
Customer Service Associate job 26 miles from Hacienda Heights
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate members of the Christy Dawn community.
Key job responsibilities
Act as a Brand Ambassador for Christy Dawn, providing world-class service to all customers and potential new customers
Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email and social media
Provide customers with critical service and product information, ensuring customer satisfaction
Demonstrate sound understanding and comprehensive knowledge of the Christy Dawn's full range of products and services
Handle customer inquiries and/or cases through different channels in a timely and professional manner
Utilize a variety of software programs to resolve customer inquiries
Work closely with various internal team to assist customers with both domestic and international issues
Basic Qualifications
Ideally 1+ years of experience within a customer service-focused environment
Excellent verbal and written communication skills. Able to handle difficult conversations with a high level of empathy and integrity
Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service
Proficient with desktop applications such as MS Office
Customer Service Representative
Customer Service Associate job 26 miles from Hacienda Heights
BABYGOLD is a jewelry brand based in Los Angeles, California, known for creating personalized and high-quality fine jewelry pieces. They offer 14K gold jewelry, diamonds, and exceptional quality without traditional markups. Each piece comes with free shipping and a lifetime guarantee, catering to the everyday woman and her tribe.
Role Description
This is a Fulltime position for a Customer Service Representative at BABYGOLD. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. This role is based in our offices in Downtown Los Angeles, CA
Qualifications
Customer Service Representatives and Customer Support skills
Customer Satisfaction and Customer Experience skills
Previous experience in a customer-facing role
Communication Via Chat Phone and Email
Excellent communication and interpersonal skills
Ability to handle customer inquiries and resolve issues efficiently
Experience in the jewelry or fashion industry is a plus
High school diploma or equivalent required
Customer Service Representative
Customer Service Associate job 29 miles from Hacienda Heights
BON PERGOLA, a brand of BON Windows Treatment LLC, specializes in manufacturing top quality outdoor aluminum pergolas. With over four decades of manufacturing experience, we provide premium pergola to customers.
Role Description
This is a full-time on-site role for a Customer Service Representative at our location in Lake Forest, CA. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience.
Qualifications
Customer Service Representatives and Customer Support skills
Customer Satisfaction and Customer Experience skills
Strong interpersonal and communication skills
Ability to effectively resolve customer issues
Experience in a customer-facing role is a plus
Proficiency in Microsoft Office and CRM software
High school diploma or equivalent
URGENT Hire - Customer Service Representative - $23-$28/hr
Customer Service Associate job 26 miles from Hacienda Heights
Are you a people person who thrives on face-to-face interactions? Do you enjoy working in a dynamic, team-oriented environment? Look no further! Red Label Enterprises, a leading marketing firm for the past
22 years
, is seeking vibrant and energetic individuals to join our team. If you're enthusiastic about connecting with others and eager to create meaningful change, this is the opportunity for you!
Qualifications
Exceptional communication skills
Positive attitude and strong work ethic
Eagerness to learn new skills
Ability to work independently with moderate to minimal supervision
Capable in setting and achieving goals
Ability to stand and walk for extended periods of time
Passion for serving and helping people
Responsibilities
Participates in service, brand, and product knowledge training
Assists customers with applications process
Responsible for inventory tracking
Stays informed of company and client policies, procedures, and promotions
Maintains confidentiality of all client and customer information collected
Executes taught systems to achieve individual and company goals
Gains knowledge of systems implemented during each customized client promotion/field campaign
Benefits
Pay: Hourly
401(k)
Health insurance
Mileage reimbursement
Opportunities for professional development and growth
Guaranteed hours
Continuous training and development
Open communication with Management
Weekly paycheck
Sales Associate - Costa Mesa
Customer Service Associate job 25 miles from Hacienda Heights
A master in the Art of Fusion, respecting the tradition and creative vision of the 21st century, Swiss watchmaker Hublot places innovation at the heart of its growth strategy. Driven by a young spirit, resolutely looking to the future, Hublot's teams are constantly looking for innovative concepts, which is Hublot's trademark. Beyond the development of major watchmaking complications, Hublot is associated with the biggest names in the world of sport, through collaborations with FIFA, UEFA, Kylian Mbappé, Usain Bolt, Novak Djokovic and many more. Hublot touches on many varied fields including music - with the famous virtuoso pianist Lang Lang as well as DJ Snake - and art with Takashi Murakami or Sang Bleu, among others.
As a committed and dedicated member of the team, the Sales Associate plays a key role in helping the boutique to achieve success through the achievement of team targets. Customer service is at the heart of this role and ensuring a high level of brand and product knowledge is vital to achieve a positive brand experience for the clients and repeat sales.
ESSENTIAL JOB FUNCTIONS
Professionally handling and advising customers of products and services resulting in the achievement of store sales targets
Merchandising displays and ensuring high standards are maintained within the store
Provide high quality service to customers face-to- face and over the telephone
Completing sale documentation and efficient use of internal till and stock systems
Altering and fitting customers watches
Maintain high level of product and brand knowledge
Attend and contribute to brand events
Build client relationships and develop client book
Capturing clients and potential client's information and complete CRM database
Supporting in Instagram posting of the boutique when needed by creating content
Support in open and closing procedure of the boutique
Provide in-store after-sales service working with the after-sales teams to achieve a high level of customer service and satisfaction
Profile:
3+ years retail experience with the majority of time spent in luxury
Previous experience in Watch industry desired
Proactive, independent and team spirit
Highly professional manner and customer service skills
Ability to develop extensive brand and product knowledge
Able to meet sales targets and to work effectively within a team
Full Time Regular position with full benefits
Location: Costa Mesa, California
Salary Range: $60,000-63,000
Member Service Representative (Bilingual - Vietnamese, Korean, Spanish, or Chinese)
Customer Service Associate job 15 miles from Hacienda Heights
Job Title: Member Service Representative (Bilingual - Vietnamese, Korean, Spanish, or Chinese)
Target Compensation Range: $25.00-$28.00/hour, depending on the level of relevant qualifications and experience.
About Us:
Astiva Health, Inc., located in Orange, CA is a premier healthcare provider specializing in Medicare and HMO services. With a focus on delivering comprehensive care tailored to the needs of our diverse community, we prioritize accessibility, affordability, and quality in all aspects of our services. Join us in our mission to transform healthcare delivery and make a meaningful difference in the lives of our members.
SUMMARY: The Member Service Specialist is responsible for answering telephonic inquiries from current and potential members and providers regarding Medicare Advantage benefits, eligibility, enrollment, claims, referral, prior authorizations, appeals & grievances and other related concerns. Our Member Service Specialists ensure customer satisfaction by providing excellent customer service, displaying a desire to help and maintaining a professional demeanor. Member Service Specialists will be expected to maintain quality and performance standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Handle inbound and outbound phone calls, emails and other necessary communications with members and providers
Clearly identify and act on customer needs to achieve satisfaction.
Clearly explain all details of the Medicare Advantage Plan including procedures, protocols, benefits, and any other necessary information to the member or provider during inbound and outbound calls.
Fully understand all aspects of Medicare Advantage including but not limited to benefits, prior authorization, referrals, claims, enrollment, eligibility, appeals & grievances, providers networks and pharmacy services.
Provide accurate and complete information using the tools provided
Keep detailed written records of each telephone encounter during the call
Adhere to all call center metrics as set forth by CMS regulation and call center leadership.
Attempt to resolve the member's issue completely during the first phone call.
Go above and beyond to provide exceptional customer service.
EDUCATION and/or EXPERIENCE:
2+ years customer service experience
Minimum 1+ years' experience with Medicare Advantage
Health Plan experience.
Excellent verbal and written communication skills including active listening and probing techniques.
Ability to multi-tasks, time manage and prioritize.
Ability to document information while on the phone with the member.
Ability to build rapport with members
Fluent in Spanish, Korean, Vietnamese, or Cantonese/Mandarin (verbal and written)
BENEFITS:
401(k)
Dental Insurance
Health Insurance
Life Insurance
Vision Insurance
Paid Time Off
Customer Service Representative
Customer Service Associate job 25 miles from Hacienda Heights
*WHY JOIN TAXRISE?* At TaxRise, we don't just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients.
Join us and make a tangible difference in people's lives while growing your career with a team that values your contributions.
*ABOUT THE ROLE*
The Customer Service Representative plays a critical role in delivering exceptional service to our clients and ensuring that their needs are met with precision and professionalism. You will be the primary point of contact for clients, managing relationships and providing expert guidance to resolve their tax inquiries effectively. In this fast-paced role, your ability to understand client challenges and deliver solutions will be essential to their success and satisfaction.
_We're all about that in-person vibe—this role is 100% on-site! If you're excited to work side-by-side with our team (or are ready to make the move), then you're a perfect fit. If not, we kindly ask you to hold off on applying. Thanks for understanding and happy job hunting!_
*HOW YOU'LL BE REWARDED*
At Tax Rise, Inc., we believe in rewarding hard work and dedication! We offer our team members competitive hourly pay and the opportunity to earn a monthly bonus based on individual productivity, with even greater earning potential for those who are highly motivated, organized, and love exceeding goals.
* *Base pay*: $22.00 - $24.00 per hour (full-time, 40 hours per week)
* *Monthly Bonus: *Average bonus potential of $500 - $900
_The compensation range reflects our good faith estimate of total earning potential, including base hourly pay and monthly bonuses. The hourly rate shown in the job preview pane may appear higher, as it blends both components. For full transparency, a detailed breakdown is provided in this job description._
*WHAT YOU'LL DO*
*_Client Communication:_*
* Handle a high volume of incoming calls, ensuring that every client is greeted professionally and promptly.
* Contact clients via phone and email to gather required documents and clarify documentation needs.
* Respond to client emails and text messages—and assist in live chat when needed—ensuring all interactions are addressed within company service level agreements.
* Utilize our ticketing system within the CRM to track open and unanswered emails and text messages. Accurately close or disposition each ticket for reporting purposes, ensuring every client inquiry is answered in a timely manner and to their satisfaction.
* Handle all client interactions with professionalism, courtesy, and empathy—knowing when to escalate issues to the appropriate department.
* Provide clear instructions and guidance to clients on required documentation.
* Problem-solving skills to address client concerns regarding documentation requirements.
*_Document Collection & Review:_*
* Request and gather required tax-related documents from clients via email, phone, or online portals.
* Review submitted documents for accuracy and completeness, ensuring compliance with internal standards.
* Identify missing or incomplete information and follow up with clients promptly.
*_CRM Management & Administrative Support:_*
* Assist case managers requesting and processing required documents (e.g., tax documents, income documents, expenses documents, etc.) documents collected are accurate and uploaded properly in the Customer Relationship Management (CRM).
* Accurately update the CRM system with detailed notes on client interactions, document submissions, and case progress.
* Collaborate with colleagues, support staff, and managers to deliver a seamless client experience.
* Help other departments with projects and/or communication campaigns, providing support and insights to enhance company initiatives.
*WHAT YOU'LL NEED TO HAVE*
* Previous experience in a client care or customer service role—experience in the tax resolution industry is a plus.
* Previous experience in document coordination, loan processing, or a similar administrative role (tax-related experience is a plus).
* Excellent written and verbal communication skills with professional phone etiquette.
* Proficiency in using CRM systems or document management tools
* A willingness to learn, adapt, and consistently uphold our high standards of professionalism and client care.
* Knowledge of tax relief processes is a plus, though training will be provided.
*WHAT WE OFFER*
We believe in taking care of our team so they can take care of our clients. Here's what you can expect as part of the TaxRise family:
* Medical, Dental, and Vision Insurance (starting after 60 days)
* Paid Time Off (Vacation, Sick Days, Company Holidays)
* Wellness Days to recharge when you need it most
* 401(k) retirement plan with company match
* Professional Development Program to support your growth
* Access to our on-site gym and gaming lounge
* Catered team lunches every Friday
* Fun and energizing quarterly company outings
*ABOUT US*
At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do.
When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives.
We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation.
If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that's reshaping the future of tax resolution.
*OUR COMMITMENT*
At TaxRise, we're proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law.
TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.
Pay: $25.00 - $29.00 per hour
Expected hours: No less than 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Shift:
* Day shift
Work Location: In person
Psychic & Tarot Readers- Elite 1-800 Phone Network
Customer Service Associate job 26 miles from Hacienda Heights
Opportunities are available for talented Psychic and Tarot readers on an elite Telephone Psychic Network 1-800 line. Customers are provided great readers that have undergone our evaluation successfully. This is a good line because customers come first and readers are regarded well too.
Many wonderful staff incentives include holiday bonus, yearly pay increases, and so much more.
This is an opportunity to render services from the comfort of your own place.
Sales Associate
Customer Service Associate job 26 miles from Hacienda Heights
As a Sales Associate you will be eligible for;
401K
Tuition Reimbursement Program
Flexible schedules
Full Time positions are also eligible for medical benefits. The Sales Associate at United Pacific works at an assigned store location and assists in the operation of the facility in a safe, customer-focused, and profitable manner. You will perform various duties including, but not limited to: Daily cash handling, lighting/fixtures cleaning & maintenance, and ensuring the security of all inventory and currency to avoid theft and inventory shrinkage. You will report to the Store Manager and will receive direct supervision within a framework of well-defined United Pacific company policies and procedures. In this role you will need to have the ability to learn to operate a cash register, computer console, and other equipment and tools related to the work task.
Qualifications Include:
Must be at least 21 years of age.
A High School diploma or GED is preferred but not required.
Ability to communicate effectively in English, both verbally and written.
Ability to work alone in the store for extended periods of time.
Must be able to provide proof of authorization to work in the United States if hired.
Be able to work irregular shifts, including weekends, overnight shifts, and holidays.
Ability to stand and/or walk for at least 8 hours.
Be physically able to lift, push, pull a minimum of 20 lbs.
Ability to occasionally lift and/or carry up to 20 pounds from ground to overhead up to 30 minutes of workday (i.e., assisting in stocking/maintaining inventory levels) with appropriate safety equipment's.
Ability to occasionally climb a ladder to store and retrieve materials, and/or place or remove signage
Significant amount of work is performed indoors, but there are times when extended periods of work may be performed outside.
Capable of working in small spaces at times.
Customer Service Representative - Irvine, CA
Customer Service Associate job 25 miles from Hacienda Heights
A leading property development company in Irvine, CA is looking for a Customer Service Representative to join their team due to amazing growth on a temporary to hire basis. As a Customer Service Representative, you will be responsible for helping customers by providing product and service information and resolving technical issues in a fast paced, team oriented setting.
Pay: $20- $23
Schedule: ONSITE M-F 8:00 AM- 5:00 PM
RESPONSIBILITIES
Manage a high volume of customer service calls, emails, texts, & voicemails
Take incoming calls from new and existing customers in a professional manner
Provide information to customers including verifying requests, answering questions, and offering assistance
Identify and implement customer experience process improvements
Enter and process amazon orders and return authorizations
Additional projects as needed.
Requirements
Looking for a candidate with 2-5 years of related customer or client service experience.
Degree preferred, but not required
Comfortable interacting with people at all levels on the phone and in-person
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Sales Associate
Customer Service Associate job 31 miles from Hacienda Heights
As a Sales Associate you will be eligible for;
401K
Tuition Reimbursement Program
Flexible schedules
Full Time positions are also eligible for medical benefits. The Sales Associate at United Pacific works at an assigned store location and assists in the operation of the facility in a safe, customer-focused, and profitable manner. You will perform various duties including, but not limited to: Daily cash handling, lighting/fixtures cleaning & maintenance, and ensuring the security of all inventory and currency to avoid theft and inventory shrinkage. You will report to the Store Manager and will receive direct supervision within a framework of well-defined United Pacific company policies and procedures. In this role you will need to have the ability to learn to operate a cash register, computer console, and other equipment and tools related to the work task.
Qualifications Include:
Must be at least 18 years of age.
A High School diploma or GED is preferred but not required.
Ability to communicate effectively in English, both verbally and written.
Ability to work alone in the store for extended periods of time.
Must be able to provide proof of authorization to work in the United States if hired.
Be able to work irregular shifts, including weekends, overnight shifts, and holidays.
Ability to stand and/or walk for at least 8 hours.
Be physically able to lift, push, pull a minimum of 20 lbs.
Ability to occasionally lift and/or carry up to 20 pounds from ground to overhead up to 30 minutes of workday (i.e., assisting in stocking/maintaining inventory levels) with appropriate safety equipment's.
Ability to occasionally climb a ladder to store and retrieve materials, and/or place or remove signage
Significant amount of work is performed indoors, but there are times when extended periods of work may be performed outside.
Capable of working in small spaces at times.
Customer Service Representative (Temp)
Customer Service Associate job 25 miles from Hacienda Heights
Job Title: Customer Service Representative (Temp)
Hourly Rate: $20/hr
Looking for a reliable and friendly Customer Service Representative to join our team. This is a temp-to-hire opportunity with the potential for permanent placement, offering growth and development within a collaborative and fast-paced environment.
Key Responsibilities:
Provide exceptional customer service by responding to inquiries via phone, email, and chat.
Address customer concerns, troubleshoot issues, and resolve complaints in a timely and professional manner.
Process orders, returns, and exchanges while ensuring customer satisfaction.
Maintain customer records and ensure accurate data entry into the system.
Collaborate with other departments to ensure seamless service and problem resolution.
Offer product or service recommendations based on customer needs.
Follow up with customers to ensure their issues have been resolved and they are satisfied with the outcome.
Qualifications:
High school diploma or equivalent required; additional education or certifications in customer service a plus.
1-2 years of experience in customer service, retail, or call center environment preferred.
Excellent verbal and written communication skills.
Strong problem-solving skills and a customer-focused attitude.
Ability to stay calm and professional under pressure.
Proficiency in Microsoft Office and CRM software (preferred).
Flexible, dependable, and able to work well in a team environment.
Perks:
Competitive hourly pay of $20/hr.
Temp-to-hire opportunity with potential for long-term employment.
Opportunity to grow professionally within the company.
Supportive team culture and dynamic work environment.
If you're passionate about providing excellent customer service and are looking for an opportunity to build a long-term career, we'd love to hear from you!
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.