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  • Drive with DoorDash - Receive 100% of Customer Tips

    Doordash 4.4company rating

    Customer service associate job in Carthage, TN

    Why Deliver with DoorDash? DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you'll stay busy with a variety of earnings opportunities and can work when it works for you. Whether you're looking for a side hustle or a full-time gig, delivering with DoorDash gives you the opportunity to earn extra cash on your terms. Multiple ways to earn: Whether you're delivering meals, groceries, or retail orders, DoorDash offers diverse earning opportunities so you can maximize your time. Total flexibility: Dash when it works for you. Set your own hours and work as much-or as little-as you want. Know how much you'll make: Clear and concise pay model lets you know the minimum amount you will make before accepting any offer. Instant cash flow: Get paid the same day you dash with DoorDash Crimson*. No deposit fees, no waiting. Quick and easy start: Sign up in minutes and get on the road fast.** Simple Process: Just pick up, drop off, and cash out. Payday is in your back pocket. Basic Requirements 18+ years old*** (21+ to deliver alcohol) Any car, scooter, or bicycle (in select cities) Driver's license number Social security number (only in the US) Consistent access to a smartphone How to Sign Up Click “Apply Now” and complete the sign up process Download the DoorDash Dasher app and go *Subject to eligibility requirements and successful ID verification. The DoorDash Crimson Deposit Account is established by Starion Bank, Member FDIC. The DoorDash Crimson Visa Debit Card is issued by Starion Bank. **Subject to eligibility.. ***Must be 19+ in Arizona, California, Colorado, Delaware, Florida, Georgia, Idaho, Kentucky, Montana, New Jersey, New Mexico, Texas, Utah, and West Virginia Additional information Dashing with DoorDash is a great earnings opportunity for anyone looking for part-time, seasonal, flexible, weekend, after-school, temporary, steady delivery gig. Deliver with DoorDash and earn extra cash while being your own boss. Dash when it works for you. Sign up today.
    $32k-39k yearly est. 18d ago
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  • Customer Support Representative

    Epitec 4.4company rating

    Customer service associate job in Smyrna, TN

    Epitec is seeking a Dealer Chat Agent to join our automotive client's team. As a Dealer Chat Agent, the candidate will provide live chat assistance to dealers, offering general support and playing a key role in client programs. This is an ongoing W2 contract This is a hybrid position in Smyrna, TN (Mon - Thurs onsite, Fri remote) This position offers $25/hour, 10 days PTO, 16 Paid Holidays, medical contributions (if desired), dental/vision, 401k retirement savings plan Top Responsibilities Provide real‑time chat support to dealership service, parts, and warranty teams, addressing general maintenance, service, and repair inquiries. Navigate and research Service Manuals, TECH LINE cases, ASIST, and internal resources to deliver accurate guidance. Support the LenZ program, including onboarding new dealers, managing enrollments, assisting with platform usage, and promoting proper adoption. Document and manage all support cases, updating Salesforce reports/dashboards and ensuring accurate recordkeeping. Create and update PowerPoint presentations, Excel reports, meeting materials, and other documentation for internal teams and leadership. Provide non‑diagnostic technical assistance to dealers via outbound calls and initiate Tech Link remote sessions for PC and technical issues. Assist with departmental initiatives including PEEK training coordination, Tech Alerts creation, and other support tasks as assigned. Top Qualifications 2+ years of experience in a professional environment; automotive service, parts, or IT support experience strongly preferred. Strong interpersonal and communication skills with the ability to manage multiple time‑sensitive tasks. Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint); Salesforce experience preferred. Ability to learn and use department applications such as CONSULT, Webex, ASIST, EPC, and NNAnet. Typing speed of 40+ WPM and strong documentation habits. High school diploma required; AA degree or relevant technical coursework preferred. Strong problem‑solving skills with the ability to view decisions from the customer's perspective and recommend appropriate actions.
    $25 hourly 5d ago
  • Customer Service Consultant

    Caliber Collision 3.7company rating

    Customer service associate job in Mount Juliet, TN

    Service Center Mt Juliet Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards. BENEFITS OF JOINING CALIBER Benefits from day one: Immediately eligible for medical, dental and vision Industry Comparable Pay - Paid weekly and eligible for overtime Paid Vacation & Holidays - Can begin accruing day 1 Career growth opportunities - we promote from within! A career for life: You'll gain hands-on experience within a production shop. REQUIREMENTS: * 2+ years of customer facing experience; sales experience a plus * Must have a valid driver's license and be eligible for coverage under our company insurance policy ABILITIES/SKILLS/KNOWLEDGE Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs. Passion for learning the collision industry Be able to understand instructions - written and verbal Can prioritize competing tasks and adapt easily to a fast-paced environment Must be able to provide personable, friendly "World Class" customer service to internal and external customers Caliber is an Equal Opportunity Employer
    $25k-40k yearly est. 6d ago
  • WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

    GL1

    Customer service associate job in Bowling Green, KY

    Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies. We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project. No experience required. There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company. In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque. We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access. It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test. Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.) Take care of the product being tested and use it responsibly Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.) Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses) There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm Write reviews as requested in the In-Home Usage Test Daily Schedule for each project Requirements : Ability to follow specific instructions Excellent attention to detail and curious spirit Be able to work 15-25 hours per week and commit to a certain routine Have access to a computer and a reliable internet connection Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work. The hours are completely flexible and no previous experience is necessary. Benefits : Very competitive pay rate Weekly pay Work around your own schedule Learn about an exciting industry Telecommute (you can work from home, work or school) Most of the time you can keep the product you tested
    $15k-25k yearly est. 60d+ ago
  • Customer Service Representative

    Diversified Recruitment Services, LLC

    Customer service associate job in Lebanon, TN

    The Customer Service Specialist will facilitate the order intake process, handle customer issues and inquiries, and organized enough to do so under accelerated time-tables when necessary. This position is part of a small but efficient team that is vital to the successful relationships between the company and its customers. ESSENTIAL JOB FUNCTIONS Analyze sales orders to determine and approve which orders should be released to the shipping department. Coordinate with the Shipping Department to control freight costs and determine the optimal loads to send out for order delivery. Audit and authorize orders ensuring compliance with requirements and accuracy of order information in the QAD operating system. Advise cross functional teams (Supply Chain, Sales, Distribution) of client demands and needs and plan product roll out during new product deployment. Coordinate with the Quality team and complete adjustments and credits for any damaged goods, mislabeled products, and/or returns from customers. Analyze system reports and data to determine the best course of action for the customer. Provide order confirmation data and continuous shipping updates on pending deliveries to the appropriate customer contact through well-organized communication methods. Assist the Sales staff through effective communication of customer related inquiries, issues, and concerns daily. Provide insights to management on daily dialogue and information obtained through customer contact. Communicate with customers regarding orders, credits, reports, and various customer needs Hastily escalate unresolvable issues to internal management and respond to Customer needs in a timely manner. Coordinate with compliance specialist, request & review USMCA forms/international documents as needed for freight clearance for international customers. Inputting data into spreadsheets or databases as required. REQUIREMENTS Bachelor's degree in finance, Business Administration or equivalent experience required 2+ years' experience in customer analytics, inventory management, customer service, or technical experience using EDI feeds required. KEY COMPETENCIES Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, and PowerPoint Hands-on approach to problem solving and analysis. Excellent organizational and analytical Skills Ability to analyze system reports and data to determine the best course of action
    $26k-34k yearly est. 5d ago
  • Sales Associate

    Boot Barn Holdings, Inc. 4.2company rating

    Customer service associate job in Brentwood, TN

    Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships. Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the custome Sales Associate, Sales, Associate, Operations, Retail
    $23k-28k yearly est. 2d ago
  • Youth Services Officer

    Montgomery County Government 4.2company rating

    Customer service associate job in Clarksville, TN

    This position is responsible for those requirements under TCA 37-1-105 along with managing the court dockets for the Juvenile Court Judges to ensure the judicial process is well managed and efficient. Minimum Experience: Two (2) years of experience in criminal justice, law enforcement, or counseling case management experience preferred. Minimum Education: Bachelor' degree from an accredited college or university in Criminal justice, Sociology, Psychology, Social Work, or related area. Certifications, Licenses: Must have dependable transportation. A pre-employment criminal background check is required. GENERAL POSITION DUTIES AND RESPONSIBILITIES: The following duties are normal for this position. However, they are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned. Responsible for making judgments and critical independent decisions on juveniles and families during counseling sessions. Responsible for doing intakes, informal adjustments, juvenile warning citations, and cross-training to facilitate as the chair for Foster Care Review Boards. Completes CANS assessments for a juvenile when required. Facilitates Foster Care Review Board when required. Attends Court and makes recommendations to the judges. Advises judges, law enforcement, attorneys, and families as to what resources are available in the community for juveniles and their parents or guardians. Administers Drug testing. Takes on-call duty which is 24/7 one week every 8-10 weeks. Inputs required data on the Quest data computer system for court orders and judicial notes. Attends and provides information for community and County committees. Other duties as assigned. FISCAL RESPONSIBILITIES This position has no fiscal responsibilities. COUNTY ORGANIZATION DUTIES AND RESPONSIBILITIES: Represents the Department and County to other County staff and members of the public. Provides quality customer service to individuals needing directions or assistance. Demonstrates the organization's Core Values and adherence to the Ethics policy. SUPERVISORY RELATIONSHIPS: Works under close supervision but as the incumbent becomes more skilled in procedures and practice, supervision is more general. This position has no supervisory responsibilities but is expected to demonstrate leadership. JOB QUALIFICATIONS - KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: State and County Laws and Regulations regarding juvenile offender processes and procedures. Court procedures and legal requirements for supervising the offenders. Legal requirements including privacy, resident rights, confidentiality, and non-discrimination. The County and Department's operating requirements, policies, procedures, and practices; and local, State, and Federal regulations related to department programs and operations. Administrative policies and procedures of the County. Current office practices and procedures. Computer software consistent for this position. Skill in: Analyzing complex administrative information and issues, defining problems and evaluating alternatives, and recommending methods, procedures, and techniques for resolution of issues. Organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority. Applying judgment and discretion in resolving problems and interpreting policies and regulations. Ability to: Perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision. Establish and maintain accurate records of assigned activities and operations. Interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations. Perform mathematical calculations required of this position. Communicate clearly and concisely, both orally and in writing. Relate to clients in stressful or crisis situations. Think quickly, maintain self-control, and adapt to stressful situations. Analyze facts and to exercise sound judgment in arriving at conclusions. Maintain professionalism at all times. Establish and maintain effective working relationships with those contacted in the course of work. Maintain confidentiality and discretion regarding business-related files, reports, and conversations, within State and Federal statutes. Ability to work the allocated hours of the position and respond after hours as needed. WORK ENVIRONMENT: Work is performed in an office setting as well as clients' and service providers' homes, detention, treatment and residential facilities, schools, courts and work sites; and is mostly sedentary with periods of mobility and light physical activity. The noise level in the work environment is usually moderate. Level of responsibility subjects the incumbent to moderate stress due to interruptions. PHYSICAL AND MENTAL REQUIREMENTS/ACTIVITIES: This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, frequently requires standing, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires walking, stooping, kneeling, crouching, or crawling and reaching with hands and arms. Specific vision abilities required by this job include close, distance and peripheral vision; depth perception; and the ability to adjust focus. Will spend a large amount of time viewing a computer screen. Vocal communication and normal hearing are required for expressing or exchanging ideas by means of the spoken word. Acceptable verbal and conversation skills to effectively communicate with others via the phone, at meetings and to greet and assist visitors. Work requires preparing and analyzing written or computer data and observing general surroundings and activities. Use and normal maintenance of office machines, (copier, computer, printer, etc.). Frequent use of phone handset and repetitive use of hand & fingers to operate office equipment, use computer keyboard & computer mouse and to perform other office tasks. Frequent travel may involve exposure to inclement weather conditions, unsanitary conditions in homes, communicable illnesses and diseases and unsafe environments. May require dealing with persons who are hostile, aggressive, abusive or violent, posing threatening conditions. Ability to recognize occupational hazards in work activities and take safety precautions. Maintain mental capacity which allows the capability of making sound decisions and demonstrating intellectual capabilities.
    $38k-47k yearly est. 3d ago
  • Sales Associate - Clothing (Part time)

    Bass Pro Shops 4.3company rating

    Customer service associate job in Bowling Green, KY

    The Sales Outfitter performs various Selling / Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing information, assistance, and direction to custo Sales Associate, Part Time, Clothing, Sales, Associate, Customer Service, Retail
    $23k-29k yearly est. 5d ago
  • Director, Employees Services

    Shoal Technology Group 3.9company rating

    Customer service associate job in Portland, TN

    Are you ready to join a fast-paced, innovative team making a real impact in the renewable energy industry? Join Shoals Technologies Group (NASDAQ: SHLS), a leading provider of electrical balance of systems (EBOS) solutions for solar and energy storage. Headquartered just north of Nashville, Tennessee, we have been driving industry innovation since 1996 by delivering cutting-edge technologies that improve efficiency, safety, and reliability for solar systems worldwide. With over 60 GW of solar systems deployed globally, we're setting the standard for the renewable energy industry. We are a collection of engineers, renewable advocates, curious minds, and collaborators. Our manufacturing facilities in Tennessee and Alabama, along with sales teams across Spain and Australia, enable us to power clean energy solutions across Europe, Latin America, Africa, and Asia-Pacific. We push boundaries and challenge each other to design, develop, and deliver solutions with the potential to change the world. We are the rebellious hero. Summary: The Director of Employee Services leads the design and delivery of employee facing HR services that drive positive, first class employee experiences at Shoals. This role owns core operational processes including benefits and compensation administration, HRIS, compliance, reporting, analytics, and related HR systems that support the attraction, retention, and motivation of top talent. In this player coach role, the Director sets strategy and leads the end to end delivery of market competitive, equitable, and compliant programs-spanning base pay, incentive plans, equity (where applicable), health and welfare, retirement, recognition, and wellbeing-while leveraging HRIS, analytics, and governance to ensure scalability, accuracy, and consistency. This leader partners closely with HR, Finance, Legal, and business leaders to align employee services with Shoals' talent strategy and business outcomes. Responsibilities: Benefits & Well Being * Oversee health & welfare, retirement, leave, and well being programs; manage brokers/consultants and vendor performance to optimize cost, quality, and employee experience. * Evaluate plan design changes using data (utilization, claims trends) and employee feedback; drive inclusive, accessible offerings. Compensation * Own market benchmarking, salary structures, pay ranges, geographic differentials, career levels, and market/merit adjustments; ensure internal equity and external competitiveness. * Design and administer short and long term incentive plans (e.g., AIP/bonus, sales incentives, equity) with clear performance linkage and line of sight metrics. * Establish governance for compensation and benefits, including policies, job architecture alignment, and approval workflows; ensure consistent administration across geographies and levels. * Provide executive ready analytics, dashboards, and KPIs (e.g., compa ratio distribution, range penetration, pay for performance, benefits cost trends). * Lead annual reward cycles (merit, bonus, equity) and partner with Finance on budgeting, accruals, and forecasting. HRIS, Data & Operations * Own the strategy and roadmap for rewards related HRIS capabilities (e.g., compensation planning modules, market data integrations, self service); ensure data integrity and scalable processes. * Implement repeatable, well documented processes and SOX aligned controls for rewards transactions, audits, and reporting. Compliance, Risk & Pay Transparency * Ensure compliance with applicable laws and regulations (e.g., FLSA, EPA, Title VII, ADEA, ADA) and evolving pay transparency and pay equity requirements; partner with Legal on audits and filings. * Lead periodic pay equity analyses and action planning. Team Leadership & Cross Functional Partnership * Lead and develop a high performing team (compensation, benefits, HRIS/analysts); set priorities, coach, and build succession. * Partner with Talent Acquisition on offers and market positioning; with Finance on planning; with Legal on compliance; and with Payroll on accurate execution.
    $27k-36k yearly est. 1d ago
  • Customer Service & Support

    Recovery Service Group

    Customer service associate job in Gallatin, TN

    Job Description: Customer Service & Support The Customer Service and Support Representative will be expected to treat customers with care and respect. Our goal is to solve customer problems for them, with as little disruption to the customer as possible. Responsibilities Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers through the buying process Analyze and report issues to team leads Update our internal databases with information about products and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Inform customers about new features and functionalities of the website and app Follow up with customers to ensure their issues are resolved Gather customer feedback and share with team leads. Qualifications Requirements and skills Experience as a Customer Support Specialist or similar CS role Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Patience when handling tough cases
    $24k-34k yearly est. 15d ago
  • Reservations Agent - Full Time

    Contour Aviation 4.0company rating

    Customer service associate job in Smyrna, TN

    Contour Airlines is a long-established aviation services company with a diverse range of capabilities. At Contour Airlines, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals. Full-Time Employee Benefits & Compensation Overview As a full-time employee of Contour Airlines, you are eligible for the following benefits and programs: Insurance * Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date) 401(k) Savings Plan * Eligibility begins the first day of the month following your hire date. * The Company offers a matching contribution up to 6% of your eligible compensation. * Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding. Paid Sick Leave * Accrual of up to 56 hours of paid sick leave per year. * Unused sick leave rolls over annually until your sick bank reaches 480 hours. Vested Vacation Hours * Eligible to receive vacation hours on January 1st following your hire date. * These hours will be vested and available for use in accordance with Company policies. Non-Revenue/Space Available (NRSA) Travel Privileges * NRSA (non-revenue/space available) travel privileges on Contour Airlines upon hire and access to MyID Travel after 6 months of service. Leaves of Absence * Eligible for various types of leave, including: * Medical Leave * Non-Medical Family Care Leave * Maternity and Paternity Leave * Personal Leave * Detailed leave policies are outlined in the Contour Airlines Employee Handbook, which will be provided during onboarding. Compensation Details * The starting hourly rate for this position is between $16.50 and $21.50 based on your prior work history. Based on your performance, you are eligible to receive a step increase of $1.00 each year on pay anniversary date until you reach $21.50. Once you have reached the maximum pay rate, you are eligible to receive a retention bonus of up to $2,000.00 each year. * When you work on a Contour Airlines observed holiday, you are eligible to receive holiday pay which is paid at 2 times your hourly rate. Specific information regarding Contour Airlines' observed holiday policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment. * When you work in excess of 40 hours within the pay period, you are eligible for overtime, which is paid at 1.5 times your hourly rate. Equal Employment Opportunity Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status. Accommodations Contour Airlines is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at *****************. Join Our Growing Team Contour Airlines' rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success. Summary of Essential Duties The Reservations Agent is responsible for providing exceptional customer service by assisting passengers with flight reservations, itinerary changes, fare inquiries, and general travel-related questions. This position requires accuracy, professionalism, and adherence to company policies and FAA/DOT regulations. Key Responsibilities * Handling incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries. * Book applicable air itinerary to ensure accurate flight arrivals/departures as well as costing requirements within one hour of receipt of request. * Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment. * Read, understand, and apply contract bulk rules and restrictions including bulk fares, codeshares, routing requirements, ticketing deadlines, changes, and cancellations. * All agents will be called to solve customer-related issues and requests; to hold their composure during all situations with customers. Be capable of problem-solving situations with customers self-sufficiently. * Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments. * Show dedication and commitment to always handling telephone calls and passengers whilst carefully following all Contour procedures and regulations to achieve the highest possible quality of reservations and ticketing service. * Process miscellaneous requests including seat assignments, SSRs, and email confirmation requests. * Process airline schedule changes and inform internal and external customers of changes. * Process queues with efficiency and accuracy according to department protocol. * Courteously communicate with external customers to advise of applicable air itinerary changes resulting from an airline-initiated flight change. * Work within team to achieve performance standards for all brands and air department duties. * Provide assistance over the phone for in-house reservation agents and managers. * Responsible for assisting Contours employees with all travel needs. i.e., airline, hotel, and car rental accommodations for Charter trips and/or positioning for training. * Ability to keep open communication with other team members. * Work directly with management on problem solving. * Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing on daily basis. * Maintain the integrity of the company and our airline partners. * Be available to work any shift during business hours including rotating weekends if necessary. * Perform other job-related duties as assigned by management
    $16.5-21.5 hourly 43d ago
  • Automotive Customer Service Advisor-1999

    Tupeloms

    Customer service associate job in Franklin, TN

    Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
    $25k-33k yearly est. 1d ago
  • Director, Employee Services

    Insight Global

    Customer service associate job in Portland, TN

    In this role, the Director of Employee Services will lead the strategy, design, and execution of global compensation, benefits, and HR systems. This leader will drive all Total Rewards programs-including base pay, incentive plans, equity, health and welfare benefits, retirement programs, and wellbeing initiatives-ensuring they are market‑competitive, equitable, compliant, and aligned with business goals. Day to day, the Director will oversee annual merit, bonus, and equity cycles; manage HRIS capabilities and data governance; conduct market benchmarking and pay equity analyses; partner closely with HRBPs, Finance, Legal, and senior leadership; and develop clear, employee‑friendly communication and manager enablement tools. This role also leads a high‑performing team, spearheads process optimization and SOX‑aligned controls, ensures compliance with evolving pay transparency laws, and supports M&A due diligence and integration activities. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements -10+ years of progressive experience across compensation and benefits. -5+ years of leading teams and enterprise processes. -Publicly Traded Company Experience -Demonstrated expertise in market pricing, salary structures, incentive plan design, and benefits strategy; strong command of rewards analytics and modeling. -Hands on experience administering annual cycles via an enterprise HRIS/comp planning tool; strong data integrity and process mindset. -Proven knowledge of U.S. employment and rewards related laws and regulations (e.g., FLSA, EPA, Title VII, ADEA, ADA) and experience applying them in practice. -Master's degree and/or professional certifications (e.g., CCP, GRP, CBP, CEBS). -Global rewards experience (multi country structures, mobility, and compliance). -Experience with equity programs and sales compensation design. -Exceptional stakeholder management, communication, and change enablement skills; ability to translate data into decisions.
    $24k-32k yearly est. 10d ago
  • Client Relationship Specialist

    Transcend Practice Management

    Customer service associate job in Franklin, TN

    Job Description Client Relationship Specialist Compensation: $70,000 - $80,000 (based on experience) Status: Full time; In Office The best and brightest always have choices in the wealth management arena. Working with our firm is an investment in your future that will reap rewards for years to come. We are a close, tightly knit team that works collaboratively to bring our values to life each day: hard work, humility, optimism, responsiveness, and doing whatever needs to be done to make things right. Some things to know about us: We are a family business, and we treat each other like family. That sounds like a cliché, but it's the truth. We are honest, caring people. Our team is small and growing, specializing in high-net-worth clients. This means we carry a broad range of expertise to provide the utmost in client service to our clients. You'll be able to learn from the best across many aspects of the financial services industry. Our office is committed to delivering high-quality, high-touch experiences to our clients so that, no matter whom they work with, clients know that they are receiving our utmost attention. Being their advocate is the highest honor for us! Sound appealing? We are building a team with people who share our values and want to contribute to our clients' experiences. We would like you to think of how we can do things better, make an impact, and continue to grow. We are excited to have an opportunity to welcome a Client Relationship Specialist to our team who will support the firm's senior staff. The attributes that we are looking for in a teammate include: Trustworthiness Insistent, consistent attention to detail Energy and enthusiasm Commitment to exceeding client expectations Flexibility and openness to step in and do whatever is needed to support the team Interest in working on varied assignments with people across the firm Strong communication and interpersonal skills, showing an ability to connect with others and build relationships within the firm and across our client base Ability to anticipate the needs of the advisor and the team overall Self-directed time management and prioritization capabilities and outstanding organizational skills Self-motivation, having the ability to self-start, take initiative, and be proactive Demonstrated integrity, work ethic, professionalism, and an obligation to maintain firm and client confidentiality Poise and maturity, especially in stressful situations Team player with strong desire to be a long-term contributing member of the team, willing to step in and do whatever needs to be done A long view of the opportunities presented by the firm and the industry overall If you are a fit for this position, we know that you are interested in more details. Read on! As a Client Relationship Specialist, you can expect to: Think. We want your mind in the mix, to perceive, observe, reflect, decide, and act. For example: All meeting preparation - from investment updates to financial planning updates Input data for new client financial plans Make recommendations to systematize and improve office functioning Update social media with approved educational content Engage with clients in a professional, kind, and courteous manner. For example: Attend all in-office and Zoom client meetings Take notes during client meetings Conduct check-in calls with clients Answer phones in a professional and courteous manner Greet clients and respond to their immediate needs Demonstrate access to and use of the client portal; conduct client training; troubleshoot issues; give instructions for IRA RMD charitable donations; notify clients of IRA RMDs and give instructions for satisfying requirements; generate and send tax forms Organize and plan events for clients and prospects Intake, screen, organize and process all that you are able, focus your own and the team's attention on the items that require personal attention, and ensure that all activities are captured, scheduled, and completed. For example: Follow up on post-meeting tasks, initiating action and monitoring until complete Update cost basis information Provide total office coverage in the absence of the administrative assistant Handle all incoming and outgoing mail and packages Stay apprised of client meetings and ongoing activities, keeping up to date on the advisors' priorities and projects, goals, and timelines and what they want/need to do with each on an ongoing basis so that you can process, schedule, and oversee projects. For example: Anticipate advisor needs and handle them proactively Prepare new account and investment paperwork Place trades at the direction of the advisor Process money movement requests Track planning fees Generate client reports; generate Morningstar reports Scan client statements, correspondence, and documents Data entry of all clients personal and financial information Coordinate the advisors' calendar availability; appropriately blocking time and coordinating commitments with the team. For example: Complete projects assigned by senior staff members This position serves as the primary liaison between Financial Advisors and clients to ensure quality service is provided throughout the firm's client base. It's expected that the candidate provides proactive task management of necessary Financial Planning initiatives that increase per advisor capacity to serve clients and facilitate client growth. You will work closely with the Operations Team to ensure clients are well served and company goals and objectives are met. This position is not required to generate new clients for the firm but help Financial Advisors do so by freeing up their time. Qualifications for this role include: BS/BA in finance or business administration is preferred, but not required Minimum of three years of experience in the financial services industry required Experience in the wealth management or an investment-related industry with emphasis on understanding of the independent wealth management/RIA arena required Series 65 is require RIA experience (independent, a larger national group or "fee only") is a plus Superior client service, communication, and relationship management skills High level of detail orientation, strong decision making and analytical skills Strong computer desktop skills are required: Microsoft Office Suite (Excel (pivot tables), Outlook, Word, etc.) and CRM, for example Ability to work simultaneously with multiple programs is required Ability to learn and apply new programs quickly and efficiently is required Orion and Redtail experience is a plus Technology-forward Client facing experience Problem solver Ability to thrive in a fast-paced environment and step in to do whatever needs to be done Ability to take direction and follow procedures flawlessly, time after time Patience to do repetitive work correctly and accurately - “everything speaks” Demonstrated job stability and career progression Team player who enjoys working with others and has a servant mindset and positive attitude Team members will have career tracks to choose from. For example, CRSs who want to become planners will be supported in pursuing either the CFP (Certified Financial Planner) or the FPQP (Financial Paraplanner Qualified Professional) designation and have opportunities to contribute to the creation of personal financial plans for our clients. CRSs who are interested in working closely with our highest net worth clients in all aspects of their lives may move to support our family office services. Whichever path you choose, your commitment to our firm will be reciprocated by our investment in you and your future! Get in touch today so that we can get to know you! As a Client Relationship Specialist, you will work with some of the most successful business owners, families, and individuals around. You will provide life-changing support to clients who look to us as advocates for their hopes and dreams. We welcome a diverse pool of applicants from various backgrounds and urge you to apply to learn more about what our firm offers and see if it might be an attractive fit for both us and you. We look forward to meeting you!
    $70k-80k yearly 10d ago
  • AdTech Client Specialist

    Urban Science 4.6company rating

    Customer service associate job in Franklin, TN

    We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team. We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now! POSITION OVERVIEW With the success of our revolutionary suite of Media Performance solutions that takes the guesswork out of planning, deploying, and optimizing automotive media, we are looking for a Client Specialist to help support our growth within the agency and ad-tech community. This role has current Hybrid Workplace flexibility, and candidates must be available to work in-person two to three days per week at an Urban Science office location. We are headquartered in Detroit, MI and additionally have flexibility to consider candidates local to Atlanta, Dallas (Plano), or Nashville (Franklin). URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. Essential Duties and Responsibilities AdTech team operational and client account support. Process and analyze usage reports from platform, agency and OEM contracts. Support the development of a reporting repository for Media Performance projects. Maintain Media Performance project data at the Solution, Platform, Brand, and Segment levels. Coordinate with internal teams to ensure services are activated and running smoothly. Act as main point of contact for questions or concerns from active clients and users. Support Senior Engagement Managers and Head of Sales on day-to-day client needs, such as research. Coordinate with internal teams to ensure services are activated and running smoothly. Qualifications - Education and Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required: Data Savvy: Requires a broad understanding of real-time analytics, and experience working with data to provide clear and insightful recommendations Data management skills (SQL or Access is nice to have) Requires demonstrated knowledge of excel, ability to do pivot tables, macros, etc. MS Office: Requires solid knowledge of MS Excel, Word, PowerPoint, Teams, and Outlook Thought Leadership: Requires ability to apply Urban Science methodologies and new ideas to the client's mission critical problems to help them drive business Experience being a process creator/innovator Ability to ask relevant, thoughtful questions, take initiative, critical thinker Communication skills: Strong written and verbal skill set required. Ability to communicate concisely and coordinate effectively with various levels of leadership, and across various teams/offices Presentation skills: Ability to conduct professional presentations with various levels of leadership Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way Initiative: Requires the drive to go above and beyond to improve or enhance job results. Ability to work independently in assigned space Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule Project Management: Project management skills, including the ability to estimate work efforts, define work plans, monitor progress and report schedule variances and scope changes. Responsible and accountable to meet deadlines and deliver work as needed. Preferred: Campaign analytics background Account management background Digital automotive marketing experience Accounting, billing and reporting knowledge Automotive media, Insertion Order, product/service usage reporting EDUCATION and/or EXPERIENCE: Bachelor's degree in business, Marketing, etc. required; other degrees considered with demonstrated ability to apply advanced skill in quantitative analysis. Minimum of 3 years related work experience required Digital marketing/agency experience required WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond a traditional 40-hour workweek.
    $45k-63k yearly est. Auto-Apply 9d ago
  • Client Specialist

    Knitwell Group

    Customer service associate job in Franklin, TN

    About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page. Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “WE CARE”: We Win as a team and are dedicated to ensuring and applauding each other's success. We Encourage creativity, innovation and smart risk-taking. We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. We Act with integrity, transparency, candor, and respect. We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We Embrace community by bringing positive change to those we live and work in. Who You Are: Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. Able to work cooperatively in a diverse work environment Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store. Possess excellent written and verbal communication skills and a high level of integrity. Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. Professional, assertive, and friendly with the ability to make decisions independently. Possess the technological aptitude to navigate POS/computer/iPad/handheld systems. Have open availability of 20 - 29 hours per week Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays. Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. What You'll Do: Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. Support all service enhancers to build strong relationships including active use of Concierge. Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc. Plan and prioritize tasks and responsibilities to meet the needs of the customer and business. Seek to understand customer needs & wants with curiosity and confidence through intentional conversation. Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust. Actively participate in community/store activities and events that promote the Talbots Brand. Professionally represent the brand image. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location: Store 01231 Coolsprings TN-Franklin,TN 37067Position Type:Regular/Part time Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
    $28k-47k yearly est. Auto-Apply 11d ago
  • Client Specialist - Community Private Client

    First Horizon Corp 3.9company rating

    Customer service associate job in Murfreesboro, TN

    Supports the clients and sales staff by performing moderate complex daily clerical functions to maintain the office and document processing. Provide assistance to the Commercial and Private Banking Relationship Managers. Responsibilities * Provide Commercial Lending Support to Commercial Relationship Managers * Review and Fund Loans * Assist with maintaining Relationship Managers portfolios - clear loan, collateral and deposit exceptions, credit exceptions, assist with past dues * Be able to identify clients' operational needs and bank products/services to meet these needs and establish proficiency. * Provide assistance to the bank's clients in all areas of the clients' relationship with the bank, including loans, deposits, and other bank services * Authorize payment and fees of commercial client overdrafts * Approve and process commercial client's withdrawals on lines of credit * Communicate with clients, attorney's, insurance companies, title companies, and various other professionals * Assist in ordering appraisals, flood determinations, UCC's and familiar with OFAC * Work closely with Bankers, Underwriters, Loan Closers, Loan processing and legal documentation areas to ensure satisfactory closing of loans to clients with supervision * Train on loan documentation/funding, LaserPro, and basic understanding of attorney prepared documents * Data extraction and reporting: Extract, clean, and transform data from various sources, ensuring data accuracy and integrity. Generate regular reports, presenting data findings to leaders in a clear and concise manner. * Experience with data visualization tools and systems (e.g., Tableau, Power BI, Excel, Salesforce, NCino, and PowerPoint). Requirements * High school diploma or GED and 2-4 years of experience or equivalent combination of education and experience * Proficiency with MS Office Suite About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
    $28k-33k yearly est. 2d ago
  • Sales Associate

    Boot Barn Holdings, Inc. 4.2company rating

    Customer service associate job in Bowling Green, KY

    Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships. Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the custome Sales Associate, Sales, Associate, Operations, Retail
    $22k-26k yearly est. 3d ago
  • Reservations Agent - Full Time

    Corporate Flight Management 4.0company rating

    Customer service associate job in Smyrna, TN

    Contour Airlines is a long-established aviation services company with a diverse range of capabilities. At Contour Airlines, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals. Full-Time Employee Benefits & Compensation Overview As a full-time employee of Contour Airlines, you are eligible for the following benefits and programs: Insurance Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date) 401(k) Savings Plan Eligibility begins the first day of the month following your hire date. The Company offers a matching contribution up to 6% of your eligible compensation. Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding. Paid Sick Leave Accrual of up to 56 hours of paid sick leave per year. Unused sick leave rolls over annually until your sick bank reaches 480 hours. Vested Vacation Hours Eligible to receive vacation hours on January 1st following your hire date. These hours will be vested and available for use in accordance with Company policies. Non-Revenue/Space Available (NRSA) Travel Privileges NRSA (non-revenue/space available) travel privileges on Contour Airlines upon hire and access to MyID Travel after 6 months of service. Leaves of Absence Eligible for various types of leave, including: Medical Leave Non-Medical Family Care Leave Maternity and Paternity Leave Personal Leave Detailed leave policies are outlined in the Contour Airlines Employee Handbook, which will be provided during onboarding. Compensation Details The starting hourly rate for this position is between $16.50 and $21.50 based on your prior work history. Based on your performance, you are eligible to receive a step increase of $1.00 each year on pay anniversary date until you reach $21.50. Once you have reached the maximum pay rate, you are eligible to receive a retention bonus of up to $2,000.00 each year. When you work on a Contour Airlines observed holiday, you are eligible to receive holiday pay which is paid at 2 times your hourly rate. Specific information regarding Contour Airlines' observed holiday policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment. When you work in excess of 40 hours within the pay period, you are eligible for overtime, which is paid at 1.5 times your hourly rate. Equal Employment Opportunity Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status. Accommodations Contour Airlines is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at *****************. Join Our Growing Team Contour Airlines' rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success. Summary of Essential Duties The Reservations Agent is responsible for providing exceptional customer service by assisting passengers with flight reservations, itinerary changes, fare inquiries, and general travel-related questions. This position requires accuracy, professionalism, and adherence to company policies and FAA/DOT regulations. Key Responsibilities Handling incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries. Book applicable air itinerary to ensure accurate flight arrivals/departures as well as costing requirements within one hour of receipt of request. Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment. Read, understand, and apply contract bulk rules and restrictions including bulk fares, codeshares, routing requirements, ticketing deadlines, changes, and cancellations. All agents will be called to solve customer-related issues and requests; to hold their composure during all situations with customers. Be capable of problem-solving situations with customers self-sufficiently. Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments. Show dedication and commitment to always handling telephone calls and passengers whilst carefully following all Contour procedures and regulations to achieve the highest possible quality of reservations and ticketing service. Process miscellaneous requests including seat assignments, SSRs, and email confirmation requests. Process airline schedule changes and inform internal and external customers of changes. Process queues with efficiency and accuracy according to department protocol. Courteously communicate with external customers to advise of applicable air itinerary changes resulting from an airline-initiated flight change. Work within team to achieve performance standards for all brands and air department duties. Provide assistance over the phone for in-house reservation agents and managers. Responsible for assisting Contours employees with all travel needs. i.e., airline, hotel, and car rental accommodations for Charter trips and/or positioning for training. Ability to keep open communication with other team members. Work directly with management on problem solving. Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing on daily basis. Maintain the integrity of the company and our airline partners. Be available to work any shift during business hours including rotating weekends if necessary. Perform other job-related duties as assigned by management Qualifications Be at least 18 years of age Prior customer service experience preferred but not required. Be authorized to work in the United States and able to travel in and out of the United States. Must have a valid driver's license and good driving record. Must understand, read, and write English. Ability to read, write, speak, and understand Spanish a plus but not required. Basic knowledge in Microsoft suite of products including Office 365, Excel, Outlook, and Word. Must also have a basic understanding of similar soft wares Able to type 30 words per minute. Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset. Possess strong leadership and organizational skills. Must have well-developed people skills and ability to work with a variety of personalities. Able to coordinate multiple priorities and meet deadlines. Able to handle interruptions and a fast-paced environment. Maintain strong attention to detail. Be self-motivated and able to motivate others. Ability to work independently and as part of a team. Excellent communication skills both written and verbal delivered with tact and professionalism Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks. To support the operations, a Reservations Agent must be willing to work nights (including overnight shifts between the hours of 9:00PM to 6:00AM), weekends, holidays, as well as a varying schedule. Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations. Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.
    $16.5-21.5 hourly 19d ago
  • Trust Client Specialist

    First Horizon 3.9company rating

    Customer service associate job in Brentwood, TN

    The primary function of the Trust Client Specialist is to provide general and clerical administrative support to an individual, or small group of individuals, relieving them of clerical, administrative, and business detail. This particular job is in the Trust Division where the individual will assist Trust Officers in the administration and management of trust and estate accounts, prepares and reviews management reports; maintains records; coordinates information with various departments; interfaces with clients, staff and management; meets standards for Trust Division quality goals. Specific Duties included: Daily and weekly cash movement between Trust and DDA's for clients Research and Notify appropriate parties of Class Actions Coordinating directed trades (purchase and sells) with Trust Portfolio Manager. Special Situation Assets, maintain working list, obtain statements, balance, and provide updated information to TSS for posting and maintenance Coordinate Bank Services for Trust clients as their need may dictate. This may involve working with other areas of the bank in an effort to maintain an operational consistency between the clients trust services and his/her other banking needs. Serve as a liaison between the Administrator and the Client and also as the liaison between these two parties with other areas of the bank. Distribution of funds by check, wire, or by direct deposit into checking and investment accounts at other institution upon direction of the client and/or administrative officer's request Initiate entries to pay bills for Trust clients Communicating with Trust Administrator regarding liquidity needs for living expenses, gifting purposes, and tax purpose Setting up quarterly, annual, and monthly distributions for clients and assuring that these transactions are accurate and completed in a timely manner. This will involve setting up regular payments on the trust system. These payments are usually done via check or direct deposit into the clients checking or investment account at another institution Follow procedures for opening and closing Trust Accounts Gathering and distribution of tangible and intangible assets (stocks, bonds, cash, limited partnerships, and other assets) Setting up statements on the trust system, which will enable clients to receive account information on monthly, quarterly, bi annual or annual basis Preparing court accountings and other documents in a timely manner Make sure that client records are correct on the system and that new information is added to and maintained correctly in the vault on file Assist the Administrator in performing daily operational tasks, such as client contact, faxing, copying, delivering of documents, answering phones, loading documents in Compliance Services and serving in a backup role in the absence of the Trust Officer Education and/or Work Experience Requirements: Ability to operate a PC Proficiency in Microsoft Office applications (Word and Excel) a must Preferred Trust/Securities and processing experience Must be highly detailed oriented Must be able to prioritize, manage time, finish projects timely, and complete daily tasks with little or limited supervision Must have good oral & written skills and ability to communicate well with clients & co-workers The ability to work as a team member Must be highly service oriented Hours: MONDAY - FRIDAY 8AM - 5PM About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights • Medical with wellness incentives, dental, and vision • HSA with company match • Maternity and parental leave • Tuition reimbursement • Mentor program • 401(k) with 6% match • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
    $28k-33k yearly est. 19d ago

Learn more about customer service associate jobs

How much does a customer service associate earn in Hendersonville, TN?

The average customer service associate in Hendersonville, TN earns between $21,000 and $36,000 annually. This compares to the national average customer service associate range of $24,000 to $40,000.

Average customer service associate salary in Hendersonville, TN

$27,000

What are the biggest employers of Customer Service Associates in Hendersonville, TN?

The biggest employers of Customer Service Associates in Hendersonville, TN are:
  1. Dollar Tree
  2. Walgreens
  3. Family Dollar
  4. Variety Stores LLC
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