Customer service associate jobs in Jersey City, NJ - 4,879 jobs

A leading fintech company is seeking a Head of Customer Success in Austin, TX. The role focuses on building customer relationships, shaping operational strategies, and managing team performance to drive company growth. Candidates should have over 10 years of experience in customer success and fintech partnerships, along with a data-driven mindset. This position offers an annual salary range of $200,000 to $250,000, aligning with a high-growth environment and the need for operational leadership. #J-18808-Ljbffr

Who we are: Welcome to Archipelago, where we're redefining the landscape of commercial property and casualty insurance with a powerful AI platform that helps drive meaningful business decisions and value for their clients as easily and efficiently as possible. By equipping brokers with our Agent, Hub, and Platform, we empower our customers to navigate the complexities of property and casualty insurance with confidence and control. Archipelago was founded in 2018 and serves many of the world's largest commercial P&C brokers and their clients, representing over 2,500 of the world's largest and most dynamic portfolios to improve their data and better represent their risks. Join us at Archipelago and be part of a team dedicated to enabling commercial property and casualty insurance brokers with AI agents. We're seeking individuals with a passion for innovation, a commitment to excellence, and a drive to further elevate and empower our customers. If you're ready to make a meaningful impact and be part of a dynamic, forward-thinking company, we invite you to explore our job opportunities and join us on our journey to keep data accurate and workflows seamless. NOTE: Candidate is to be located in New York, NY metro area only as we are looking to build co-located clusters of employees that can meet in an office for collaboration and design in a hybrid schedule. Who you are: Archipelago is seeking a Customer Success Associate to join our growing team. As a Customer Success Associate, you will be responsible for supporting one or more Customer Success Manager's book of enterprise accounts from initial engagement to fully developing and realizing the value proposition. You will join in forming enduring relationships that create grassroots and viral demand for Archipelago's solution. As a byproduct of your engagement and relationships with key direct and channel customers, you will frequently interface with others supporting the account teams, including other department members to help develop and evolve the Archipelago value proposition and platform requirements. Ideally, you have professional experience in account and delivery management, strong customer relationship experience, and comfort working with and understanding data. Experience working in the Software-as-a-Service (SaaS) and/or commercial insurance industries are considered a big plus. Responsibilities: Support customer onboarding plans and timelines, prioritizing value delivery Collaborate with customer success managers to ensure customer deliverables are synchronized with expectations and repetitive problems are resolved with long term solutions. Communicate and consult with customers to align platform deployment timing and configuration. Track timeline and dependencies, including change management. Support business reviews and ongoing training, as required. Support compilation and messaging of customer feedback and requirements to the product management and product marketing teams to improve service quality. Contribute to the continuous improvement, accuracy and efficiency of the customer onboarding process Lead management of customer facing FAQs, user guides, and in-app engagements. Interpret and diagnose data-related discrepancies to guide appropriate teams to troubleshoot. Maintain Support Service Level Agreements (SLA). What Success looks like in 12 months: Identify key customer issues and drive monthly user activity for designated customers through application user engagement and relationship building. Develop and implement digital-driven processes and communication to streamline existing customer engagements (automation through Gainsight, Pylon, and Salesforce). Lead the inbound support responsibilities for the CSM team achieving stated response times and satisfaction ratings. Assist the CSM team to achieve less than 10% churn. Demonstrate growth toward successfully leading assigned customers through the customer onboarding process. Qualifications: A minimum of 2 years of experience in account management, customer success, and/or consulting in a B2B client-facing position. Critical thinking and problem-solving capabilities; proficiency in data / business analysis. Strong communication skills; can give an excellent presentation, engage meaningfully with customers, and write an eloquent and concise e-mail. Highly organized and inquisitive with an interest in developing business acumen. Empathy with a knack for understanding what a customer really needs and why they need it. Previous experience of browser-based web apps preferred, with familiarity using third-party tools such as Microsoft Outlook, Excel, PowerPoint, Word, Gainsight, Shortcut (or Jira), Pylon (Zendesk or similar), and Slack also preferred. Bachelor's degree required. Bonus Points: * Experience in the commercial insurance industry (or other insurance sectors). * Familiarity working with a similar customer profile, such as real estate owners. Benefits: We offer benefits regardless of where you are in your career. Providing our employees the means to lead healthy, balanced lives results in the best possible work performance. Company Equity Program Medical, dental, vision and life insurance Flexible Time Off Mental Health programs All benefits are subject to change at management's discretion. Salary Range in NY: $80,000 - $100,000 We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Brooklyn, NY / Arlington, Virginia, United States / Mississauga, ON / New Delhi / Sacramento, CA / Paris / Oakland, CA / Lyon / London, UK / Lisbon, Portugal Customer Success - Customer Enablement / We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr

One of the large Asia/US eCommerce logistics companies is looking for a detail-oriented Customs Entry Specialist to support air import operations in the JFK / New York area. This role focuses on monitoring inbound shipments, preparing customs documentation, coordinating with carriers, and helping ensure cargo is released smoothly and on time. You'll work in a fast-paced environment handling compliance paperwork, checking commercial documents, and supporting the clearance process from start to finish. This is a strong opportunity for someone early in their customs brokerage career who wants to grow in international logistics. Ideal background: 1-3 years in customs or trade compliance Comfortable working under time pressure Familiar with tariff classification and import documentation Strong attention to detail and organization Fluent in English and Mandarin Apply today to be part of the great supporting team.

B2B Cross-check invoices with purchase orders and delivery receipts. Ensure pricing accuracy: Confirm unit prices, discounts, taxes, and totals match agreed terms. Prepare bills of lading Are you looking to make a career change to a stable company? This exciting opportunity offers a competitive salary plus an excellent benefits package including medical insurance, dental insurance, vision insurance and paid PTO.Does this position match your future career goals?Then this opportunity could be the right fit for you. Why should you apply? Growth Opportunities Great Pay Excellent Benefits Responsibilities: Keep records of customer interactions, process customer accounts and file documents. Responding promptly to customer inquiries. Communicating with customers through various channels. Client Interaction: Act as the main point of contact for clients, addressing inquiries and resolving issues promptly to ensure customer satisfaction. Order Management: Process orders accurately and coordinate with production and logistics teams to ensure timely delivery. Communication: Maintain clear and effective communication with clients regarding product specifications, order status, and any changes or updates. Documentation: Maintain accurate records of client interactions, transactions, and feedback for continuous improvement. Acknowledging and resolving customer complaints. Process purchase orders in accordance with company policies and timelines. Validate bills of lading to ensure proper shipment documentation. Coordinate with the traffic department to confirm logistics and resolve transportation issues. Partner with buyers and sales reps to address customer inquiries and resolve discrepancies. Maintain organized and up-to-date customer files and order records. Qualifications: High School Diploma. 2+ years of experience in billing, order management, or account support-ideally in food manufacturing or logistics. B2B Exceptional attention to detail, especially with financial and shipping documents. Strong organizational and communication skills. Proficiency in billing software and Microsoft Office Suite (Excel, Outlook, Word). Ability to thrive in a fast-paced, cross-functional team environment. Proficient in MS Office Suite Strong leadership qualities Ask for Jasleen ********************************* Ajulia Executive Search is a search firm specializing in Manufacturing, Finance, IT, Legal and Pharmaceutical positions. This is a confidential search for one of our preferred clients. It is a direct hire position that includes competitive compensation and full comprehensive benefit package. #ZR

Are you a positive, engaging people person who thrives in a fast-paced environment? If so - and you love animals - you should consider the role of Client Programs Liaison at the ASPCA's 92nd Street facility. The American Society for the Prevention of Cruelty to Animals (ASPCA) is seeking a friendly, engaging, reliable, and people-savvy Client Programs Liaison who is dedicated to helping animals by engaging community members directly in the ASPCA's local and national work. The Client Programs Liaison is a client services professional position that will have excellent knowledge of the ASPCA's many services, conflict resolution, client relations, and communication skills. They will effectively and professionally be the first point of contact for clients and other visitors - greeting them, connecting them with appropriate ASPCA services -- including by making referrals to medical and other service providers -- and providing information about ASPCA programs, services, and opportunities to contribute to the ASPCA's mission. They will direct clients appropriately and maintain logs of inquiries and daily schedules, communicate appropriate processes, including providing surrender prevention resources as needed. As the Client Programs Liaison, you'll be a key part of the work to maximize the ASPCA's public engagement to ensure all visitors to this location will receive prompt attention and exceptional service within the parameters of the organizational guidelines. Responsibilities: Responsibilities will include, but are not limited to: Client Relations & Hospitality - 60% * Greet clients and their pets using a positive, non-judgmental, client-centered approach so clients feel at-ease about communicating their pet care needs * Provide translation support (English/Spanish) between clients and the ASPCA teams as needed * Utilize knowledge of ASPCA program areas to assist visitors with information and services to provide targeted support * Support clients who walk in without an appointment compassionately and urgently to determine the best course of action. Through asking the client critical questions, determine if their pet's condition is unstable and needs immediate life-saving care. If their pet is in an unstable medical condition, liaise with the hospital to get an immediate medical assessment performed. If their pet is in a stable condition, direct them to get on the phone with our call center. If their pet's condition is not treatable under our medical criteria, offer them alternative resources to continue care. * Support Volunteer and Foster Program recruitment efforts by providing appropriate literature regarding the application process * Assist members of the public who are seeking surrender services by providing relevant intake support including surrender prevention information, and referrals to other shelters as appropriate * Speak knowledgeably and actively seek out opportunities to engage the public in all available ASPCA services, animal welfare philosophies and techniques in responses to client's inquiries * Knowledgeable about the Adoption Center's adoption process * Liaise any NYPD interactions in the lobby, directing them to call appropriate information number or 92nd street forensics contact * Complete and maintain a log of client interactions and inquiries and provide follow up as necessary * Manage monetary and in-kind donations, express the ASPCA's appreciation for general donation inquiries and distribute donation receipt form * Ensure relevant visitor information is consistently gathered through our database and analyzed on a quarterly basis in order to improve client experience * Develop engaging content for the Lobby slideshow to keep visitors informed while waiting in the Lobby * Manage intake of animal relinquishments as needed * Other duties as assigned Internal Communication & Collaboration - 20% * Communicate and collaborate with peers and supervisors in alignment with the organization's Core Values * Actively participate in ongoing training and team meetings as needed to stay updated on ASPCA programmatic updates, processes, and public engagement opportunities * Collaborate with subject matter experts to keep all reference materials used to direct clients to services current * Collaborate with our Creative team to ensure any public facing documents/files have our most recent branding and receive guidance when prompted * Shadow or deploy with Community Engagement, Community Medicine, Relocation or National Response Team or shadow another ASPCA department once per year and occasionally participate in community outreach efforts Conflict Resolution - 20% * Proactively and effectively de-escalate high-pressure client interactions to navigate complex issues and reach appropriate solutions. * Must be comfortable stepping into situations with no immediate or conventional resolution, maintaining unwavering composure and professionalism to manage client expectations and finalize the interaction with clarity, even when the ultimate outcome is unsatisfactory to the client. * Working with program leaders, identify needs and solutions that improve client experience and reduce conflict * Complete all required forms associated with the handling of inquiries and complaints in accordance with established procedures, complete incident reports as needed Exemplify the ASPCA's Core Values: * Has Commitment and dedication to improving the lives of animals * Demonstrates Ownership and feels responsible for outcomes * Believes in Team - that we are stronger together * Seeks to Elevate others and reimagine what is possible * Focuses on Impact, specifically making change for animals Qualifications: * Ability to communicate effectively, courteously, and professionally with a variety of individuals, some with pets, representing diverse cultures and backgrounds, in both spoken and written English and Spanish while maintaining confidentiality * Commitment to the ASPCA's mission with a strong interest in animal welfare and serving low-income communities * Thrives on providing exceptional customer service experiences; exemplary customer engagement skills * Excellent team player who thrives independently in a fast-paced, shelter environment with exposure to dogs and cats daily * Exceptional problem-solving abilities and sound judgment are required * Strong computer skills, including Microsoft Office; familiarity with database software a plus (such as Canva and Airtable) * Experience with and/or interest in working with underserved communities is required * Ability to stay calm under pressure and de-escalate conflict in a positive and professional manner * Ability to build and sustain positive and productive relationships within and across departmental teams, with volunteers and the public * Ability to walk, bend, stand and reach constantly during a minimum 8-hour day; ability to lift up to 30 lbs., ability to walk dogs up and down stairs Language: Other languages desirable Schedule: * The schedule for this role is Tuesday-Saturday, 9-5pm and requires flexibility and the ability to adjust work hours and potentially days to accommodate varying needs, tasks, or commitments while maintaining productivity and meeting deadlines. Compensation and benefits: Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. For hourly roles: the target hiring range for this role is $26.75-$28.68 per hour. For more information on our benefits offerings, click here. Stay Connected - Join Our Talent Community If you are interested in joining our team but do not see a position listed that fits your experience or interests, please visit our website to join our Talent Community and stay connected to future opportunities with the ASPCA. Qualifications: See above for qualifications details. Language: English (Required), Spanish (Required) Education and Work Experience: High School Diploma (Required) Fear Free Shelter certification required, or must be obtained within first 90 days, High school degree or equivalent required, Minimum of four years of client service required, Social Services or relevant experience a plus

AERIN is seeking a detail-oriented, and dedicated Customer Experience & Operations Associate who will manage the communication and operational processes related to customer and trade inquiries for AERIN.com. The Customer Experience & Operations Associate will work to build and enhance relationships with our customer base to improve retention, customer lifetime value and contribute to the ecommerce revenue target. will also serve as a key partner and liaison to cross-functional team leads (e.g., eCommerce, Logistics, Finance, Production, 3 rd party vendors) to resolve customer issues in a timely manner and devise solutions to improve the customer experience on AERIN.com. Customer Service Deliver a superior and personalized level service to all customer inquiries. Field customer inquiries via email, phone, and chat. Actively troubleshoot and provide resolutions to customer inquiries in an efficient manner with a courteous tone that is representative of the AERIN.com brand. Identify and communicate opportunities and customer feedback to help the brand continuously improve the customer experience. Provide a luxury experience, developing relationships with VIP clients and proactively clientele utilizing in-depth product knowledge to deliver an exceptional customer experience and to achieve and exceed sales targets via the customer service channel. Operations Operate multiple systems and software applications simultaneously to support processes related to customer service, including the eCommerce platform, payment processor, and order management system. Manage sales orders, on a daily basis; partner with the Logistics team and 3 rd party Vendors on processing, shipping, returns and cancellations. Manage and execute processes related to customer order inquiries, including account creation, inventory checks, product insights, backorder status, order placement, and fraud management. Manage and execute processes related to post-purchase issues, such as order status, returns and refunds, and chargebacks. Manage operational communication with 3 rd party vendors regarding shipment tracking, returns, and damages. Manage White Glove Delivery program by serving as a liaison between customers and Logistics to ensure proper communication for prompt delivery. Manage fraud management and charge back investigations and analytics Assist with manual order processing as needed during peak seasons. Responsible for receiving, tracking, label creation and sending orders to clients. Manage order trackers (Personalization, Damages, Refund Errors, etc.) Trade Program Management Manage communication and inquiries with trade program members, including inventory availability and projected lead times. Collect relevant documentation from designers for trade program approval and manage designer discount program. Recruit new designers to the program through strategic outreach and communication Additional tasks as assigned. Desired Skills and Experience: Customer service experience in ecommerce luxury retail or a related industry preferred. Comprehensive understanding of luxury clientele and communication. Strong communication skills with a proactive, entrepreneurial attitude. Ability to multi-task with strong organizational skills. Ability to work independently to resolve complex and/or escalated situations. Demonstrate the ability to work under pressure and diplomatically address challenging situations. Ability to take initiative, ownership and accountability. Strong sense of teamwork, ability to multi-task and manage priorities with ease. Willingness and ability to work outside of normal business hours as needed. Proficient in MS Office including MS Excel. Experience with Netsuite, Gorgias, Salesforce Commerce Cloud, Braintree, Magento, or similar technologies preferred. Bachelor's degree and/or equivalent professional experience. About AERIN AERIN is a global luxury lifestyle brand inspired by the signature style of its founder, Aerin Lauder. Based on the premise that living beautifully should be effortless, the brand develops curated collections in the worlds of beauty, fashion accessories, and home décor. With a passion for art, travel, fashion, and design, Aerin's own lifestyle serves as a focal point of inspiration for the brand. Classic, but always with a modern point of view, every piece is created to make life more beautiful, with a sense of ease and refinement.

About Us Dealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. We understand the importance of leveraging process and technology in the F&I industry to drive revenue and ensure success. Our goal is to provide visibility, transparency, and the tools needed for our partners to build their wealth and achieve their goals. DOWC prides itself on taking care of its employees (We were voted one of the “Best Places to Work” three years in a row!), and we also offer award-winning products. All of our positions are on-site in Parsippany, NJ. Customer Support Professional - Job Summary At DOWC, we are committed to delivering exceptional service to our customers and dealer partners across the automotive industry. We are seeking a Customer Support Professional who thrives in a fast-paced call center environment and takes pride in resolving issues with accuracy, empathy, and professionalism. This role is ideal for a customer service professional who enjoys problem-solving, working with structured processes, and being part of a collaborative, performance-driven team. What You'll Do: As a Customer Support Professional, you will serve as a key point of contact for customers calling with warranty-related questions and claims. Your responsibilities will include: Answering inbound customer calls in a high-volume call center environment Assisting customers with automotive warranty claims, coverage questions, and general inquiries Accurately documenting call details, claim information, and resolutions in internal systems Researching policy information and providing clear, compliant explanations to customers Resolving customer concerns efficiently while maintaining a positive and professional tone Escalating complex or unresolved issues appropriately and following through to resolution Meeting or exceeding quality, productivity, and attendance standards Collaborating with team members and leadership to continuously improve the customer experience What We're Looking For: 2+ years of experience in a call center, customer service, or support role Strong verbal communication and active listening skills Ability to handle a high call volume while remaining calm and customer-focused Excellent attention to detail and ability to follow structured processes Comfortable navigating multiple systems and documenting information accurately Professional, reliable, and solution-oriented mindset Automotive, insurance, warranty, or claims experience is a plus (but not required) Come join our growing team here in Parsippany! As NJ's Best Places to Work Honoree for three years in a row, we offer: Competitive compensation Medical, Dental, Vision, 401k matching, Life Insurance, ancillary benefits PTO and Sick Time Corporate events, team and culture building activities, extracurriculars, employee awards and recognition, company trips and more! DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance

Lumen is a leading health tech company empowering people to improve their metabolic health and lose weight sustainably, with revolutionary device-to-app technology that measures metabolism through a single breath. Lumen helps 300,000+ people worldwide understand how their bodies respond to nutrition, sleep, exercise, and stress levels in real time. It provides individualized recommendations that prioritize high-impact habits to improve metabolism and help people reach their weight loss goals. We are looking for a Customer Experience (CX) Specialist to play a key role in delivering exceptional support and building meaningful relationships with our customers in a fast-growing health-tech company. Our CX team plays a critical role in ensuring a seamless customer journey, supporting users throughout their experience with our product, and helping them achieve their health goals with confidence and clarity. As a CX Specialist, your focus will always be on providing empathetic, accurate, and timely support, while representing the voice of the customer internally and contributing to continuous improvement across our processes and customer experience. This is an excellent opportunity to be part of a customer-centric team, work with cutting-edge technology, and grow your career in a mission-driven environment. Responsibilities Handle incoming customer inquiries via email and chat, providing accurate, clear, and timely assistance Respond to customer reviews and feedback across multiple platforms in a professional and brand-aligned manner Resolve customer issues efficiently, aiming for first-contact resolution whenever possible Support order and account management, including memberships, cancellations, renewals, shipping, returns, and upsell opportunities in line with company policies Perform basic product troubleshooting and explain results or app behavior clearly to customers Identify, document, and escalate complex or high-priority issues to the relevant internal teams Maintain high performance across key CX metrics, including response time, resolution rate, and CSAT Actively contribute to improving processes, documentation, and the overall customer experience What we're looking for Excellent verbal and written communication skills in English Proven experience in customer support or customer experience, preferably in a B2C environment Strong ability to handle challenging conversations, de-escalate issues, and respond with empathy and professionalism Comfortable working with ticketing systems and support tools (Salesforce experience is a strong advantage) High attention to detail and commitment to accuracy in customer communication Strong time-management and multitasking skills, with the ability to prioritize effectively in a fast-paced environment Willingness to learn and understand our product, including basic technical and results-related concepts Skills that will help you excel in this position A customer-first mindset with a genuine passion for helping people Strong problem-solving and analytical thinking skills Ability to balance efficiency with quality and empathy A team player who communicates clearly and collaborates effectively across teams Comfortable working with KPIs and performance goals Curious, proactive, and motivated to continuously improve

We are calling all Store Associates who dont accept what was or what is, but those who want to create what will be, and who share our desire to make a difference. We believe sport has the power to change lives. To bring this mission to life we f Store Associate, Retail, Associate, Store, Tow

Sales Associate About Us For over 30 years, MadRag has been bringing on-trend fashion to budget-conscious women who have a bold sense of style. With more than 100 stores in 14 states, MadRag is the "go-to" destination for today's most fashion-forward shoppers. We take pride in our history of making fashion size-inclusive and accessible to all and the customer is at the heart of everything we do. Our core values of driving results, building relationships, and respect for each other impact the decisions we make every single day. Job Summary The Sales Associate is responsible for driving sales while ensuring each customer has an exciting and enjoyable experience. The Sales Associate bring a positive attitude and service mentality to every interaction in an effort to delight the MadRag shopper. Responsibilities Support the customer service initiative through the ASSIST program. Consistently creates a welcoming environment as customers enter or exit the store. Immediately responds to customer inquiries and needs. Proactively seeks opportunities to deliver a great customer experience. Uses basic selling techniques to engage with the customer. Introduces current sales, promotions, loyalty program and other brand initiatives Follows the Company's Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking). Completes sales transactions and maintains proper accountability at registers. Demonstrates initiative, teamwork and ownership in every interaction. Maintains the visual standards for the selling floor, fitting rooms, visual displays and presentations. Assists in daily store recovery, before, during or after store opening hours. Adapts to an environment that changes quickly while managing multiple tasks. Qualifications Must be energetic with excellent verbal communication skills. Must be able to complete sales transactions in the register system. Must be available to work a flexible schedule to meet the needs of the business which may include the closing shift, weekends, and holidays. Must be able to spend up to 100% of the working time standing and walking. Must be able to lift and carry up to 20 lbs. Benefits 401(k) Plan Associate Discount Fun and friendly work environment MadRag provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements. MadRag complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Title: Customer Service Representative Duration: 4 month contract The Customer Service Representative (CSR) will be responsible for contacting students who have been accepted into our charter school program and assisting them with the onboarding process for the new school year. This role requires excellent communication skills, attention to detail, and a commitment to providing exceptional service to our students and their families. Key Responsibilities: * Contact newly accepted students and their families to welcome them to the program. * Provide detailed information about the onboarding process, including required documentation, important dates, and next steps. * Answer any questions students and families may have about the program and the school. * Assist with the completion and submission of necessary forms and paperwork. * Coordinate with other departments to ensure a smooth onboarding experience. * Maintain accurate records of all communications and interactions with students and families. * Follow up with students and families to ensure all onboarding requirements are met. * Address any concerns or issues that arise during the onboarding process in a timely and professional manner. Required Skills & Experience * High school diploma or equivalent; associate's or bachelor's degree preferred. * Previous experience in customer service, preferably in an educational setting. * Excellent verbal and written communication skills. * Strong organizational and time management skills. * Ability to work independently and as part of a team. * Proficiency in Microsoft Office Suite and other relevant software. * Bilingual skills are a plus.

Job Title : Customer Service Representative Duration : 2+ months contract (Possible extension ) Education : High school degree Shift Details : M-F schedule 9A-5P Job Description: • Assist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends. • Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention Enrollment and retention support. • They are experts on the system and understand the NYSOH processes to quickly route members to the appropriate resolution and support. • The Customer Success Specialist will work as a liaison to ensure proper processes are introduced and implemented such that the experience is enhanced.

The Client Relations Specialist acts as a trusted point of contact for clients, helping guide them through case-related questions, coordinating communication with legal teams, and ensuring accurate documentation and follow-through. This position requires empathy, professionalism, and the ability to manage multiple client interactions in a fast-paced environment. Key Duties Act as the primary contact for client communications, responding to questions and providing timely case updates Explain legal procedures, next steps, and timelines in a clear and approachable manner Partner closely with attorneys and support staff to communicate client needs and ensure efficient case progress Collect, organize, and maintain client information within internal systems and databases Manage client intake processes, including document collection and eligibility verification Conduct regular outreach to clients regarding case milestones, required actions, and deadlines Support client experience initiatives, including feedback collection and service improvement efforts Address client concerns professionally and escalate issues when appropriate Handle sensitive information in compliance with confidentiality and ethical guidelines Qualifications & Skills Bachelor's degree preferred or equivalent professional experience Previous experience in a legal, professional services, or client-facing role strongly preferred Excellent verbal and written communication skills with a strong client-service orientation Ability to manage sensitive conversations with discretion and professionalism Strong organizational skills and ability to prioritize in a high-volume environment Proficiency with Microsoft Office and client or case management software Comfortable working independently while collaborating with cross-functional legal teams Bilingual skills are a plus, but not required

Back to jobs Sales Associate (Part-Time) - American Dream East Rutherford, New Jersey, United States Apply WHY JOIN ALO? Mindful movement. It's at the core of why we do what we do at ALO-it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life. Role Objective The Sales Associate works to achieve store sales goals by setting the Alo experience & Brand Mission standard. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care. The Sales Associate thrives working on a team and relishes a culture of feedback and excellence. Key Job Responsibilities Impacts the business and store environment in a positive manner aligning with store leadership and company goals. Drive and exceed sales goals by leading Alo's Flow initiatives, while optimizing productivity and efficiency Ensure engagement with customers and provide a friendly and easy to shop environment Continue to build the client relationship daily with our customers In partnership with leadership team, analyze reports to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed. Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor Confidently introduces all facets of the Alo business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details Leverages company tools, incentives, and strategies to support meeting store goals Resolve client needs quickly & effectively ensuring customer satisfaction Educates guests and staff on our product, community and culture Understand and protect the Daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence Ensure all front and back of house procedures are executed in accordance with company Policy & Procedures Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently. Sales Associate Qualifications Preferred 1+ years prior work experience in a client-centric, sales environment Passion for customer service and delivering exceptional experiences Aligns with and embodies Alo's Guiding Principles Self-motivated with a desire to achieve results and excel individually, and as a team Requires constant movement in and around all areas of store Ability to lift, push, carry or otherwise move up to 50 pounds Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder Ability to stand and move for an entire shift Sales Associate Schedule Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 - 40 hours. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January). As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law. JUST SOME OF THE PERKS Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees) Monthly Store Incentives Clothing Allowance Free yoga classes at any of our Sanctuaries The Company's Associate base pay ranges from $17.00 - $19.00/ hour in East Rutherford, NJ. Please also note, Associates are eligible to participate in the Company's Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company's total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, and ALO Wellness. #LI-JJ1 #LI-2 #li-onsite For CA residents, Job Applicant Privacy Policy HERE. Create a Job Alert Interested in building your career at ALO? Get future opportunities sent straight to your email. Create alert Apply for this job * indicates a required field Autofill with Greenhouse First Name* Last Name* Email* Phone Country* Phone* Location (City)* Locate me Resume/CV* AttachAttach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter AttachAttach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Are you at least 18 years old? * Select... If hired, would you have a reliable means of transportation to and from work?* Select... 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THE STUFF THAT SETS YOU APART You understand that as a Retail Sales Associate you are the face of our brand, displaying knowledge and passion for our product as you interface with our customers daily. You are results driven and motivated to achieve sales goals. You are a team player who thrives in a team-selling environment. You get the Dr. Martens brand and are excited to support the team in enhancing Dr. Martens' footprint in the Americas region. THE GIG Selling Dr. Martens' brand footwear, apparel, and accessories; and achieving personal sales goals and Key Performance (KPI) targets as set forth by Store Manager. Delivering exceptional customer service by greeting store customers, offering product and brand knowledge, and helping to ensure and maximize sell-through, as needed. Processing sales transactions accurately and promptly, meeting cash register systems requirements. Organizing and maintaining merchandise to meet Brand Marketing guidelines and enhance product appeal. Replenishing the flow of merchandise from the stockroom to the sales floor. Cleaning and maintaining retail store front, stock room, and all employee areas, including dusting, cleaning mirrors, and vacuuming. YOUR FUNDAMENTAL QUALITIES It's never just a job at Dr. Martens. It's a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualities: Previous retail sales experience, preferably in footwear or fashion apparel. Experience in contributing to business goals and Key Performance Indicators (KPI) in a team environment, preferably in retail. Excellent interpersonal skills and ability to communicate clearly and professionally in a team environment. Multilingual a plus. Demonstrated understanding of basic math, including ability to calculate percentages required and ability to count back change. Proficient in MS Office programs, retail/register systems, web-based programs, and computerized inventory systems preferred. Experience with MPOS is a plus. Ability to use initiative to accomplish tasks and detail oriented. Willingness to work evenings, weekends, and holidays. Punctual in adherence to scheduled shift times. Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs. International/domestic travel not required, 0 % of travel. Connection with our Brand, The Stuff that Sets Us Apart and our Fundamental Qualities. WHAT'S IN IT FOR YOU? Welcome to the brand pair of Docs Employee discount of 65% off footwear and 50% on accessories Rock the latest style with our seasonal pairs Transit and parking flexible spending accounts PTO and Sick Time Our Employee Assistance Program - for when times might get tough 401(k) Pre-Tax and Roth Retirement Savings Plans with employer match DM Foundation, supporting and empowering our communities around the world Paid Volunteer Hours PAY DETAILS $16.49 per hour We strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at ****************** and we will work with you to meet your accessibility needs. At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.

London Jewelers is a premier jewelry business, family owned and operated for over 95 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and gifts, presented in a luxurious style and setting with superior customer service. We are seeking a dedicated online customer service, brand relationship representative to manage customer interactions and provide support for our products and services. The ideal candidate will handle inquiries and tracking, resolve complaints, and ensure customer satisfaction. Responsibilities: Respond to customer inquiries via phone, email, and chat Track customer inquiries through multiple websites and through entire lifecycle of customer's request Add products and update content on London Jewelers website Maintain Brand pages on London Jewelers website updating banners, products and information Daily price and inventory updates on our website Resolve customer complaints in a professional manner Process orders, returns, and exchanges Track monthly store traffic report Daily cash report Routine testing of functionality of website, content images displayed correctly, links live, and add to cart active Provide product and service information and guidance Maintain appointment requests for store locations Document and update customer records based on interactions Follow up and track with customers and the store to ensure their issues are resolved Stay updated on product knowledge and company policies Follow daily task check list Maintain a positive and empathetic attitude toward customers Qualifications/Experience: Proven experience as a customer service representative or similar role Excellent communication and interpersonal skills Ability to handle stressful situations and diffuse upset customers Proficient in using ERP software and CRM tools Strong problem-solving skills Ability to multitask and manage time effectively Attention to detail and accuracy High school diploma or equivalent; a degree or equivalent Flexibility to work in shifts if required Good typing skills and computer literacy Preferred Qualifications: Degree in a relevant field Job Type: Full-time In office Salary: $25 an hour Benefits: Health insurance Dental insurance Vision insurance Paid time off 401(k) with employer matching Employee assistance program Employee discount Flexible spending account Health savings account Life insurance We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

WE OFFER GREAT BENEFITS: Generous SPIFF Plans Generous employee discount programs Major Medical, Dental, Vision Insurance, Short Term Disability & Prescription Coverage for Eligible Employees 401(k) Plan Company Contribution to Retirement Savings Plan Paid Training Flexible Work Schedule Direct Deposit-paid weekly for hourly positions Supplemental Insurance Policies: Disability, Life Insurance, Accident Company Paid Life Insurance for Eligible Employees Flexible Spending Account "FSA" for Eligible Employees Dependent Care FSA for Eligible Employees Generous Vacation Time for Eligible Employees Personal Time for Eligible Employees 6 Paid Holidays for Eligible Employees We are looking for friendly, customer oriented, and enthusiastic people to join the Ace Hardware team! As a company, we are dedicated to delivering an amazing shopping experience to every customer, every time! Position Summary A Retail Sales Associate is responsible for assisting customers throughout the buying process. Their duties include greeting customers when they enter the store, helping customers find specific products or showing them how to use them and ringing up customer purchases on the POS register. Job Functions Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction Greet every customer you make eye contact with, anywhere in the store Answer customers' questions and provide information on procedures and policies Be at your workstation on time Be "customer ready" whenever you are on the stage/sales floor Maintain awareness of all promotions and advertisements Recommend related items when appropriate and execute S.A.L.E.S. process Keep your area of responsibility neat, clean, stocked and priced properly Execute the daily operational, day-to-day goals and priorities assigned by store management Assist in the training and development of peers Actively participate in daily huddle meetings Uphold merchandising and store cleanliness standards Offer a carry-out if appropriate Know the proper way to answer the telephone Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor. Address all safety concerns immediately Advise store management of any pricing errors Advise store management anytime you say "no" to a customer Take initiative to learn product knowledge Take initiative to learn selling skills Perform other tasks as asked by store management Sales Floor Duties Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys Ensure all shipments are packed out in its proper home and all overstock is away Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized Register Duties Ring each transaction accurately Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed Call for help when more than 3 customers are waiting Keep busy around the registers when you are not ringing Process merchandise returns as needed Physical Requirements Essential Physical Ability: Frequency - Requirement Walking: Frequent - Flat surfaces from point to point Standing: Constant - All work performed on feet Sitting: None Stooping: Frequent - To pick up cartons at floor level Reaching: Frequent - To a height of 6 feet Lifting: Frequent - Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably Hand Dexterity: Frequent - Must be able to use at least one hand to operate register and complete paperwork. Pushing/Pulling: Frequent - Move hand jacks from place to place Carrying: Frequent - Up to 50 lbs., up to 10 feet, occasionally more Climbing: In-frequent - Stairs in storage rooms; ladders Vision: Constant - Read labels, recognize boxes, safety in working Hearing: Constant - Safety signals Company Introduction Founded by Vincent Costello in 1973 on the principles of problem-solving, building great relationships, and continuous growth and improvement, Costello's is one of the largest family-owned hardware store chains in the United States. Six of Vinnie's ten children are now caretakers of the brand he worked so hard to build. Costello's operates 48 stores in 5 states comprised of 43 Ace Hardware locations through New York, New Jersey, Pennsylvania, Maryland, and Virginia, "East Islip Paint" in NY, "Suburban Paint & Commercial Supply" in Maryland, "Tri County Hearth & Patio" in Maryland, "Courtland Fireside Hearth & Spa" in Maryland, "Costello's Hearth & Spa" in NY, as well as nine hearth/spa showrooms in select hardware stores. The company's mission is to grow on the strength of great products, essential services, superior knowledge, and treating everyone like family. For more information about Costello's, visit *********************

At adidas we have been challenging the status quo for 70 years and we're not done yet. We are calling all Store Associates who don't accept what "was" or what "is," but those who want to create what will be, and who share our desire to make a difference. We believe sport has the power to change lives. To bring this mission to life we foster a culture centered on creativity, confidence, and collaboration, and while we will never rest on our laurels, we are humbled that this has allowed us to be recognized as one of the "world's most attractive employers." We also understand that the future runs on diverse and fresh perspectives. True to this spirit, we believe in assembling talented teams from far and wide and unite by a common goal: to change the world through sport. We could list tired, old bullet points about Store Associate tasks but we're confident you already know that. Here's a bit about the kind of Store Associates we are looking for: Creators- If you want to build a tomorrow better than the day that came before, you're a creator. Creators find inspiration in unlikely places, look at the world in their own unique way, are confident and have an uncanny ability to connect dots that others just don't see. Confidence- Use your retail experience to exceed customer expectations. Create an emotional connection with every customer by being a passionate and enthusiastic adidas Brand ambassador. Collaborator - You thrive on building relationships and working with your team to achieve a common goal: to be the best sports company in the world. Ready to apply? Here's what you need to know: Availability must be flexible and include evenings and weekends. Hours are part time and will vary based on business needs. You must have or be pursuing a high school diploma or general education degree (GED). Three to six month's experience working in a retail environment preferred. Basic numeracy, literacy, and verbal communication skills required. Must be 16 years of age or older. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus. Why adidas? At adidas we offer a Hybrid work policy which require attendance in the office Monday through Thursday, with the flexibility to work remotely on Friday each week. For work requiring a high degree of collaboration or an in-person presentation, office attendance is required even on Friday. Diversity, Equity, and Inclusion at adidas means championing individual uniqueness and cultivating a culture of belonging in which everyone can create at their best. We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce that reflects our consumers and communities. adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas' 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 12 weeks of paid parental leave. Employees are eligible to earn quarterly bonuses based on store performance with full 12 months employment. Employees accrue prorated flexible time off in the amount .3512 hours per day that increases with years of service, seven paid holidays throughout the calendar year and Service Time Off during milestone years. Though our teammates hail from all corners of the world, our working language is English. adidas participates in E-Verify. For more information, visit ******************************* AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR. COURAGE: Speak up when you see an opportunity; step up when you see a need.. OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through. INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things. TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset. INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards. RESPECT: Value all players. Display empathy, be inclusive and show dignity to all. At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage. - Culture Starts With People, It Starts With You - By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers. Job Title: P/T Retail Store Associate - Bergen Town Center, 6258, Paramus, NJ Brand: Location: Paramus TEAM: Retail (Store) State: NJ Country/Region: US Contract Type: Part time Number: 533461 Date: Nov 14, 2025